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7/29/2019 #EngageVoices Washington DC
1/24
#EngageVoices#EngageVoices
Tweet Category Report
By Tweet Category for iPad
Date: 03/19/2013
Analysis of the session '#EngageVoices' created with Tweet Category
7/29/2019 #EngageVoices Washington DC
2/24
Session #EngageVoices
Statistics
763 244282 269 66
130 1 15
7.032.725 ImpressionsPotential impact
3,1
999.901 UsersPotential reach 4.098
Categories
Category Total
tweets
% Original
Tweets
RT User
Links 276 36 130 146 164
Other 141 18 99 42 60
Replies 66 9 66 0 30
Judd Antin 34 4 19 15 25
Parallel Session 1 32 4 21 11 18
Open Data 29 4 23 6 12
Luis Ubinas 24 3 16 8 17
Participatory Panel 23 3 14 9 18
Rest of categories 138 18 93 45 100
Charts
num.
tweets
time
13
15 mar
2
16 mar
4
17 mar
741
18 mar
3
19 mar
num.
users
num.
followers
18
0-50
14
50-100
22
100-150
16
150-200
12
200-250
18
250-300
9
300-400
15
400-500
22
500-750
8
750-1000
26
1000-1500
45
1500-5000
9
5000-10000
10
>10000
num.
tweets
per user
num. users
1681
202
103
54
65
35>5
Most Active Users
freebalance
39tweets
1034followers
katzistan
38tweets
467followers
bgigler
37tweets
100followers
4digiphile
28tweets
181861followers
5FelipeEstefan
22tweets
1436followers
6carolinarossini
22tweets
1013followers
7DGateway
21tweets
9637followers
Analysis of the session '#EngageVoices' created with Tweet Category
7/29/2019 #EngageVoices Washington DC
3/24
Links
Replies
Links
Replies
Links
Other
Links
Other
Links
Other
Charts
Category Total
tweets
% Original
Tweets
RT Users Impressions Potential Reach Tweets/
User
Followe
User
Links 276 36 130 146 164 3.019.368 905.615 1,7 5.522Other 141 18 99 42 60 487.654 309.343 2,3 5.155
Replies 66 9 66 0 30 1.326.316 218.189 2,2 7.272
Judd Antin 34 4 19 15 25 252.637 238.188 1,4 9.527
Parallel Session 1 32 4 21 11 18 161.683 83.625 1,8 4.645
Open Data 29 4 23 6 12 39.101 16.213 2,4 1.351
Luis Ubinas 24 3 16 8 17 213.779 210.263 1,4 12.368
Participatory Panel 23 3 14 9 18 17.305 14.349 1,3 797
Table Talks 20 3 6 14 13 58.766 21.406 1,5 1.646
Parallel Session 2 19 2 5 14 14 13.929 10.881 1,4 777
Pictures 17 2 15 2 10 922.766 193.474 1,7 19.347
Interactive Panel 16 2 13 3 15 15.775 14.741 1,1 982
Jay Naidoo 15 2 11 4 9 35.349 29.094 1,7 3.232
Sara Ruto 13 2 13 0 9 191.362 188.458 1,4 20.939
Jim Yong Kim 12 2 9 3 8 15.933 11.797 1,5 1.474Rob Markey 12 2 9 3 10 201.026 198.928 1,2 19.892
J. C. Kibala 6 1 6 0 5 12.093 11.626 1,2 2.325
Summary 4 1 3 1 3 38.161 22.563 1,3 7.521
Stuart Shulman 2 0 1 1 2 7.944 7.944 1,0 3.972
Alex Howard 1 0 1 0 1 1.311 1.311 1,0 1.311
Check-ins 1 0 1 0 1 467 467 1,0 467
Analysis of the session '#EngageVoices' created with Tweet Category
7/29/2019 #EngageVoices Washington DC
4/24
244 12,2 3,1 28.823
freebalance
39tweets
katzistan
38tweets
bgigler
37tweets
tweets
tweets
WorldBank
295.512followers
digiphile
181.861followers
craignewmark
64.090followers
followers
followers
digiphile
5.092.108impressions
WorldBank
295.512impressions
DGateway
202.374impressions
impressions
impressions
freebalance
13num. categories
katzistan
11num. categories
carolinarossini
10num. categories
num. categories
num. categories
GovernmentDroid
11num. of RTs
AidData
10num. of RTs
DGateway
9num. of RTs
num. of RTs
num. of RTs
katzistan
36original tweets
bgigler
33original tweets
freebalance
30original tweets
original tweets
original tweets
4098
1
Very low
0 to 10
followers
17
Low
10 to 50
followers
52
Medium-low
50 to 200
followers
54
Medium
200 to 500
followers
30
Medium-high
500 to 1000
followers
71
High
1000 to 5000
followers
19
Very high
>5000
followers
Analysis of the session '#EngageVoices' created with Tweet Category
7/29/2019 #EngageVoices Washington DC
5/24
Annexes
7/29/2019 #EngageVoices Washington DC
6/24Analysis of the session '#EngageVoices' created with Tweet Category
Category
Judd AntinTweets about Judd Antin
19 25 15 238.188 252.637 0,8tweets users retweets potential reach potential
impact
tweets / user
Most Active
Users
1.carolinarossini2.Katrinskaya
3.McDapper4.katzistan5.FrontlineSMS
Tweets from this category
@MariaBarrettMaria Barrett
RT @digiphile: The most requested feature at @facebook is a dislike
button-@juddantin #EngageVoices
@carolinarossiniCarolina Rossini
"I hate the idea work for free" by Judd Antin of Facebook
#engagevoices #wblive
@katzistanAri Katz
Judd Antin of @facebook debunking traditional motiviation factors for
participation: money, competition, gamification. #engagevoices
@KatrinskayaCall me Kati
Awesome demystification of buzz in user interaction, incentives, and
motivation by Judd Antin from Facebook #engagevoices
@McDapperSean McDonald
"People in context are different in ways that matter," @facebook's
@juddantin #engagevoices on the impt of positive feelings in
engagement.
@katzistanAri Katz
Motivation for pariticpation: not competition, but "Seeking and
demonstrating mastery", attention, achieving goals: @juddantin
#engagevoices
@carolinarossiniCarolina Rossini
Judd says "feeling of self efficacy" is core for motivation. Badges just
work if based upon such motivations. #engagevoices #wblive
@McDapperSean McDonald
Interesting to contrast @juddantin's positively influenced platform
engagement and @macon44's civic customer service approach.#engagevoices
@carolinarossiniCarolina Rossini
Judd ideas: 1) don't relay on instrumental reward #engagevoices
#wblive
@carolinarossiniCarolina Rossini
Judd: 2) keep it simple! Let users work in messy ways, in simple ways.
#engagevoices #wblive
@carolinarossiniCarolina Rossini
Judd: 3) think about collectiveness #engagevoices #wblive
@digiphileAlex Howard
The most requested feature at @facebook is a dislike button-
@juddantin #EngageVoices
@FrontlineSMSFrontlineSMS \o/
"Don't reward individual outcomes, reward group outcomes. Not ten
comments. Ten comments that ten people like..." @juddantin
#engagevoices
@carolinarossiniCarolina Rossini
Judd: 4) data is not enough. we need to watch but also listen
#engagevoices #wblive
@jedmillerJed Miller
.@digiphile @juddantin Let's deprecate "gamification" in favor of
"rewardification" cc @seggerwoman @martintisne @hrgilman
#EngageVoices
@dankennedy_nuDan Kennedy
Like! RT @digiphile: The most requested feature at @facebook is a
dislike button-@juddantin #EngageVoices
7/29/2019 #EngageVoices Washington DC
7/24Analysis of the session '#EngageVoices' created with Tweet Category
@KatrinskayaCall me Kati
Facebook's @juddantin - truly brilliant understanding and relaying user
motivation. Critical insights for cit participation #engagevoices
@carolinarossiniCarolina Rossini
Judd: 5) data does not communicate meaning. Use cycles of feedback
to improve. #engagevoices #wblive
@joannecaddyjoannecaddy
Advice from @juddantin of FB on online engagement: don't rely on
rewards, keep it simple, build incentives for group outcomes
#engagevoices
@transpartisanStephen Buckley
Because thin-skin not just a DC thing. RT @digiphile The most
requested feature at @facebook is a dislike button-@juddantin
#EngageVoices
7/29/2019 #EngageVoices Washington DC
8/24Analysis of the session '#EngageVoices' created with Tweet Category
Category
Parallel Session 1Tweets during the discussion: can technology be transformational?
21 18 11 83.625 161.683 1,2tweets users retweets potential reach potential
impact
tweets / user
Most Active
Users
1.katzistan2.CDEgger
3. ricaji4.bgigler5.craignewmark
Tweets from this category
@AidDataAidData
RT @RRHunja: #citizenvoices Minister N'Kolde of DRC, listening
directly to citizens is smart politics #engagevoices
@lorosoriaFabian Soria
RT @RRHunja: #engagevoices #CitizensVoices event has began by
hearing and engaging participants
@davenportsteveSteve Davenport
RT @RRHunja: What can we learn from how the private sector
engages customers? #engagevoices
@CDEggerChristine Egger
Panel: Can Tech be Transformational? (Answer: Yes. Now let's talk
about how) #wblive #engagevoices
@CDEggerChristine Egger
On stage, Micah Sifry, Craig Newmark, Luther Lowe, Ana Guerrini,
Robert Hunja #wblive #engagevoices
@CDEggerChristine Egger
Craig Newmark:Customer service translates to "Listen. Act. Repeat
forever" #wblive #engagevoices
@jhecklingerJohn Hecklinger
Craig Newmark of Craigslist does an hour of customer service every
day. #engagevoices
@adarshdesaiAdarsh Desai
"I'm a nerd and a customer service rep forever!" says @craignewmark
Important to be grounded in reality. #engagevoices
@freebalanceFreeBalance
.@craignnewmark ' a nerd's gotta do what a nerd's gotta do'
#engagevoices
@DennisWhittleDennis Whittle
Wow: @jhecklinger: Craig Newmark of Craigslist does an hour of
customer service every day. #engagevoices
@CDEggerChristine Egger
Micah: "Luther is Yelp's public policy director. Who knew they had
one?" #wblive #engagevoices
@healthpolicygrpTheHealthPolicyGroup
"Listen. Act. Repeat..." ~@craignewmark on helping people transform
their everyday lives from the grassroots up. #WBLive #EngageVoices
@katzistanAri Katz
Yelp rep: we're thinking about putting all the TSA checkpoints on Yelp
and seeing if that has any effect on their service. #engagevoices
@katzistanAri Katz
Yelp also wants to link restaurant health inspection data into reviews.
Now, on some rarely used gov site - must get to users. #engagevoices
@katzistanAri Katz
Rio 311 rep re-emphasizes message of the day: keep it simple. People
need a tangible difference to see value of engagement. #engagevoices
@bgiglerSoren Gigler
Robert Hunja talking about the lack of trust between citizens and
government and how mobiles can help to engage people in Gov
#EngageVoices
7/29/2019 #EngageVoices Washington DC
9/24Analysis of the session '#EngageVoices' created with Tweet Category
@eclubprojectBernie Smith
RT @GlobalGiving: Love it! RT @CDEgger: Craig Newmark: Cust
service translates to "Listen. Act. Repeat forever" #wblive
#engagevoices ht ...
@katzistanAri Katz
Great question from Micah: "How do you answer people who are going
to say, this is only going to make our jobs harder?" #engagevoices
@bgiglerSoren Gigler
Craig Newmark talks about unanticipated challenges of technology.
Talking to all stakeholders is essential #engagevoices
@katzistanAri Katz
Yelp rep: Some real costs from making health grade public - e.g.,
creates adversarial relations b/w inspector & restaurant.
#engagevoices
@freebalanceFreeBalance
.@lutherlowe #transparency becoming the way of life, buckle in &
get used to looking at yourself in the mirror #engagevoices
@katzistanAri Katz
Ana Guerrini of Rio 311: It's not gov't role to create new platforms to
get citizen feedback. It's our job to listen to Yelp. #engagevoices
@ricajiErica Hagen
Should we simply listen to what ppl say on Yelp, Facebook &
Twitter stop building new "feedback" platforms? #engagevoices
@ricajiErica Hagen
Yelp as a company is looking at doing government feedback at least
locally. #engagevoices
@ricajiErica Hagen
Yelp itself is not so easy to manage. Quality control screening for fake
reviews, only 1% users actually post. #engagevoices
@ReddingFDotDSkip Murphy
RT @craignewmark: RT @CDEgger: Craig Newmark:Customer
service translates to "Listen. Act. Repeat forever" #wblive
#engagevoices
7/29/2019 #EngageVoices Washington DC
10/24Analysis of the session '#EngageVoices' created with Tweet Category
Category
Luis UbinasTweets about Luis Ubinas
16 17 8 210.263 213.779 0,9tweets users retweets potential reach potential
impact
tweets / user
Most Active
Users
1.cmperatsakis2.ChangeAssembly
3.carolinarossini4.nextdrop5. rgmarkey
Tweets from this category
@ChangeAssemblyChange Assembly
RT @carolinarossini: Ubinas: engagment needs to be effective in 3
stages: process design, participation, & outcomes.
#engagevoices
@freebalanceFreeBalance
Luis Ubinas, President Ford Foundation recommending citizen
engagement vs feedback #engagevoices
@davenportsteveSteve Davenport
Its not citizen feedback its citizen engagement says Luis Ubinas
@fordfoundation #engagevoices
@ChangeAssemblyChange Assembly
Luis Ubinas (Ford Foundation): citizen engagement needs to focus on
the lived experience of citizens not at the macro level. #engagevoices
@carolinarossiniCarolina Rossini
President of Ford Found - Luis Ubinas - is focused on citizen feedback,
after the engagement has happend. #wblive #engagevoices
@cmperatsakisChristian Peratsakis
Luis Ubinas reminds us that part of citizen engagement rather than
feedback is there is no one single mechanism for engagement
#engagevoices
@carolinarossiniCarolina Rossini
Luis Ubinas engagment needs to be effective in 3 stages: process
design, participation, and what was done with inputs. #engagevoices#wblive
@digiphileAlex Howard
Luis Ubinas: citizens want engagement in the beginning of service
design, feedback after launch, transparency in use of input.#engagevoices
@nmcchoiNancy McGuire Choi
Luis Ubinas: key to tell citizens how their input was used, whether it
changed outcomes #engagevoices @wayan_vota
@nextdropNextDrop
Critical message: "Citizens will find ways to engage- but are we
listening?" Luis Ubinas @FordFoundation #engagevoices
@jhecklingerJohn Hecklinger
Luis Ubinas of Ford Foundation says feedback tools need sufficient
localness and information to be useful. #engagevoices
@ricajiErica Hagen
Glad to hear two panelists, Luis Ubinas of Ford and Jay Naido mention
that tech is not what causes change, it's about people. #engagevoices
@cmperatsakisChristian Peratsakis
Ford Fnd's Luis Ubinas says we need a system in place that is flexible
enough to evolve #engagevoices
@nextdropNextDrop
Interesting idea: "standards for listening" Luis Ubinas
@FordFoundation at #engagevoices
@rgmarkeyRob Markey
Ubinas of the @FordFoundation is exceptionally thoughtful about how
to engage citizens #engagevoices
@cmperatsakisChristian Peratsakis
Ford Fnd's Luis Ubinas says that @WorldBank is uniquely positioned
to put processes in place to encourage & foster listening
#engagevoices
7/29/2019 #EngageVoices Washington DC
11/24Analysis of the session '#EngageVoices' created with Tweet Category
@LBRosaLinda Rosa
MT @nmcchoi: Luis Ubinas @FordFoundation: key to tell citizens how
their input was used, whether it changed outcomes #EngageVoices
#WBlive
7/29/2019 #EngageVoices Washington DC
12/24Analysis of the session '#EngageVoices' created with Tweet Category
Category
Participatory PanelTweets during the panel: Can Governments be responsive?
14 18 9 14.349 17.305 0,8tweets users retweets potential reach potential
impact
tweets / user
Most Active
Users
1. freebalance2.AllVoicesCount
3.bgigler4. lorosoria5.AyLonge
Tweets from this category
@McDapperSean McDonald
RT @cdegger: Macon Phillips making some smart distinctions b/t
engaging & leading, acknowledging grey zones #wblive
#engagevoices
@BunmiBamiseluBunmi Bamiselu
RT @MRA_Nigeria: Follow the live event on Twitter with #wblive and
the ongoing conversation with #engagevoices
@katzistanAri Katz
Ana Guerrina of Rio 311: We have to be ready to be embarrassed be
ready to be responsive.