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Engage with Software AG
• If you haven’t already,
you should designate one staff member, a Support Authorizer,
to
approve and manage your company’s Authorized Technical
Contacts (ATCs) list for Empower.
• If you have questions, encounter installation issues or
require any other assistance, please check our Support FAQs or
contact Global Support
• For the Integration, API & IoT Product Line, you can
also
refer to the Advanced Troubleshooting Guide.
• If you don’t already have a Maintenance and Support plan,
we recommend you review our comprehensive and flexible support
service offerings,
designed to help you maximize and speed up your return on
investment. These offerings are
summarized under: "I'd like to review our support services."
In addition, Software AG
Enterprise Premium Support
offers comprehensive and
flexible add-on services that you
can combine and adjust as
business priorities change:
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https://empower.softwareag.com/public_faq.aspxhttps://empower.softwareag.com/public_faq.aspxhttps://empower.softwareag.com/ContactSupport/default.asphttps://empower.softwareag.com/sl24sec/SecuredServices/document/java/Troubleshooting/atg/index.htmhttps://empower.softwareag.com/sl24sec/SecuredServices/document/java/Troubleshooting/atg/index.htmhttps://empower.softwareag.com/sl24sec/SecuredServices/document/java/Troubleshooting/atg/index.htmhttps://empower.softwareag.com/
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as your single point of contact for your entire
Software AG technical relationship
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Engage with Software AG
expertise, tailored to complement your
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http://www.softwareag.com/support-policieshttp://www.softwareag.com/support-policies
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environment and the needs of your staff
• After-Business-Hours Support – gain
access to a designated Support Engineer
on weekends, holidays or business days
between 5 p.m. and 8 a.m. on the
following business day
To learn more about these services, read
our factsheets, contact your
Software AG representative or email:
EnterprisePremiumSupport@softwareag.
com.
https://empower.softwareag.com/GeneralSupportInfo/EnterprisePremium/default.asphttps://empower.softwareag.com/GeneralSupportInfo/EnterprisePremium/default.asp
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Engage with Software AG
Communities, forums and user groups:
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Engage with Software AG
Our
communities and forums are
a vibrant and dynamic source
of product information
and related resources. Here
you’ll find
demos, free trial software,
code samples, best practices
and expert insights. User
groups are another
valuable source
of information for Software AG
customers. Joining one will
provide you with access to a
broad product
knowledge base and
platform where you can learn
about upcoming
Software AG product
developments.
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https://www.softwareag.com/corporate/company/communities/default.htmlhttps://www.softwareag.com/corporate/company/communities/default.htmlhttps://www.softwareag.com/corporate/company/communities/default.html
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For a brief overview of
each initiative, see the upcoming section: "I'd
like to learn from, share and network
with others." Co-innovation initiative:
In the fast-paced digital world, we need better
ways of working together and we
require solutions that resolve real-world
challenges. Our Customer Co-
Innovation Initiative
deploys modern Design Thinking principles in
order to deliver the most useful, valuable
and relevant customer solutions as quickly as
possible. Besides
increasing your innovation capacity
and speed, this initiative provides you
with access to new technology and
breakthrough innovations ahead of
your competition. For
more information about coinnovation,
https://empower.softwareag.com/Products/FeatureRequestsInBrainstorm/default.asp
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Engage with Software AG
contact your Account Executive.
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Engage with Software AG
• Learn about upcoming Software AG product
developments – often before the information is public
• Connect with peers from around the
• Discuss and vote on product changes and
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Engage with Software AG
• Connect directly with Software AG experts
https://www.softwareag.com/corporate/company/communities/default.html
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Engage with Software AG
At the annual International User Groups
conference, customers and members learn about the latest
Software AG news, listen to
success stories from global enterprises and have the opportunity
to network with peers,
discuss technology issues and share experiences.
opportunities to stay connected with Software
AG, including blogs, social media (Twitter®, LinkedIn®,
Facebook®, YouTube®, SlideShare®,
Flickr ) and more. Find your desired channel in our Social Media
Center.
Speaking opportunities:
https://www.softwareag.com/corporate/company/resources/social_media/default.html
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Becoming a featured speaker at a leading
https://www.softwareag.com/corporate/customers/program/default.htmlhttps://www.softwareag.com/corporate/customers/program/register.html
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industry event, such as Innovation Days or at
user groups, is another great way to showcase the things you’ve
done. You get the chance to
demonstrate your leadership, innovation and market position,
while increasing your visibility
at the same time. For more information about both local and
international speaking
opportunities, please contact your Account Executive.
General information
www.softwareag.com/education Contacts
www.softwareag.com/education#contact
Current course offering:
www.softwareag.com/schedule Additional
resources:
There are many other valuable resources you can leverage,
including:
Offshore services provided by Software
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AG’s
strategic
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https://www.softwareag.com/corporate/services/default.html
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outsourcing arm, Professional
Services India – the hightech outsourcing destination of
choice for companies worldwide
Software AG partners
provide valuable expertise, innovative solutions and
local connections
Our communities, forums and user groups provide
collaborative platforms to share best practices and learn
directly from other users. For a brief
overview of each, see the section: "I'd like to learn from,
share and network with
others."
• Feedback: When a
Support Incident is closed with your consent, you conclude a
Professional Services engagement or you complete a
Global Education Services Course, you may receive a
survey to provide feedback
about our services.
• General: Feel free to contact us regarding any topic
using the contact form on our website.
Need something else?
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We will gladly help you out! Please contact us
at: [email protected]
