ENG301 – Business Communication Online Quiz Kamran haider

ENG301 – Business Communication Online Quiz

Kamran haider About my knowledge all quizzes is 100% correct

In this file new, all old and laiba butt past quiz added Monthly Market Report is an analysis of business done during the Select correct option: Whole day Whole week Whole month In claim letter the initial statement should contain: Select correct option: Good news. Bad news. Mixed news Ambiguous A standing committee is one that operates permanently: Select correct option: Month after month. Week after week. Year after year. After six months Classification of Report is: Select correct option: Informal reports, Short reports Formal reports ,Long reports Formal or Informal reports , Short or Long Reports Informal repots, Long repots ------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company. Select correct option: Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports

Prefatory parts are __ in number. Select correct option: 6 7 8 9 are ___ basic parts of a formal report. Select correct option: 3 4 5 6 1. Prefatory Parts 2. Text Parts 3. Supplementary Parts are usually short messages with natural, casual use of language. Select correct option: Formal reports Informal reports Short reports Progress report Sales letters start with: Select correct option: An easy and effective way. An attention-getting device. A smooth story. Buffer Getting Attention Sales letters start with an attention-getting device. Circular letters are used: Select correct option: To send information to two people. To send the same information to a number of people. To communicate to other company. To send information inside a company. Question # 2 of 10 ( Start time: 08:38:00 AM ) Total Marks: 1 Complaint letter should be called----------------.

Select correct option: Persuasive letters Claim letter Inquiry letters Sales letters Letter refusing adjustment is written when: Select correct option: The buyer is at fault. The seller is at fault. When the third party is at fault. When nobody is at fault. Task force is ------------- after solving a specific problem, assigned to them. Select correct option: Engaged to other problems. Disbanded. Engaged to routine work. Sent on leave There are _____ basic parts of a formal report. Select correct option: 3 4 5 6 1. Prefatory Parts 2. Text Parts 3. Supplementary Parts Classification of Report is: Select correct option: Informal reports, Short reports Formal reports ,Long reports Formal or Informal reports , Short or Long Reports Informal repots, Long repots Which writing style characterizes the memos? Select correct option: Informal

Formal Impersonal tone. Neutral Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report. - ----------- letter is the reply to complaint. Select correct option: Adjustment An inquiry Collection Sales An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt. Most persons are honest in their claims, and it is usually better to make the desired adjustment than to risk losing a customer In claim letter the initial statement should contain: Select correct option: Good news. Bad news. Mixed news Ambiguous The following organizational plan is suggested for answering claim letters. A. Initial Statement of the Good News or Main Idea 1. State immediately your willingness to honour the reader’s claim. 2. Accept your reader’s account as entirely accurate unless good business reasons demand a different interpretation of some points. 3. Adopt a tone of consideration and courtesy; avoid being defensive. 4. Thank the reader for taking the time to write. In circular letters personal interest is created by using the word -----------------. Select correct option: you our customers every body dear customers Minutes, which tell more of the ‘story of what happened and who said what at a meeting are?

Select correct option: Resolution minutes Narrative minutes Formal minutes Informal minutes Narrative Minutes( fuller picture & view) Sometimes referred to as minutes of narration, narrative minutes tell more of the ‘story of what happened and who said what at a meeting. The main points of the background and discussion leading to a decision are recorded, and Another name of a synopsis is: Select correct option: Report Letter Abstract

Text

Synopsis or Executive Summary A synopsis is a brief overview (one page or less) of report’s most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive.

-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Select correct option: Periodic Reports Formal Reports Progress Reports Conference Reports Solicited Sales letters are written: Select correct option: In response to an inquiry. To sell a product or service. To persuade buyer to buy a product. To increase marketing of a product. There are -------- kinds of Sales letters. Select correct option: Three

Four Two Five There are two kinds of sales letters: (i) Solicited letter (the organization is invited to respond to sales messages.) (ii) Unsolicited letter (the organization sends out uninvited messages to sell a product or service) Writing whatever type of sales letter, follow these principles. Collection letter should be written with the assumption that most of the people will: Select correct option: Pay. Ignore. Not pay. Delay Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------. Select correct option: Periodic Reports Conference Reports Progress Reports Feasibility report Progress reports show, “progress,” accomplishments, or activity over time or at a given stage of a major assignment. The organizational plan is usually inductive, including topics similar to these. The role of the Chairman as a Committee Member is: Select correct option: To monitor the financial activities To coordinate the work of the Leader, guide, umpire committee. etc To carry out the administrative work of the committee To communicate positively. Letter reports are of ----------- types: Select correct option: Two

Three Four Five Letter reports are of two types: 1. Informational Letter Reports 2. Analytical Letter Reports The place where we go to buy or sell commodities is commonly known as ______ . Select correct option: Gym Market Cafe Village Weekly Market Report gives the condition of the commodities for the past ____. Select correct option: 6 days 6 weeks 7 days 7 weeks Weekly Market Report gives the condition of the commodities for the past six days. It contains closing rates of the last week, the opening rates of that week, the highest and lowest rates and the closing rates of that week. This report also determines the causes of variation in price and the expected price movement in the coming week. Business communities show a keen interest in such reports. Collection letter should be: Select correct option: Persuasive. Demanding Critical Emotional. Collection letters, therefore, should be persuasive rather than forceful, firm rather than demanding. A fair and tactful letter gets better results than a sarcastic or abusive one. In fact, collection letters shluld be “youoriented”; courteous, considerate, and concerned about the customer’s best

-------------- are usually short messages with natural, casual use of languag Select correct option: Formal reports Informal reports Short reports Progress report ------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company. Select correct option: Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports Analytical Letter Reports These include investigation of an issue or problem • Calculation of financial ratios of a company in order to command on its financial condition.(Format) A letter report is simply a report Written summary of a meeting’s business is called: Select correct option: Minutes Motion Agenda Circular - ----------- letter is the reply to complaint. Select correct option: Adjustment An inquiry Collection Sales Collection letter are usually written in: Select correct option: Serial. Line. Steps Series

Collection Letter Series Collection letters are usually sent in a series A _____ Proposal is usually academic in nature. Select correct option: Marriage Research Business None of all Memorandum is used to: Select correct option: Inform someone not related to your company. Communicate to someone within your own company. Communicate to other company. Communicate to the general public Another name of a synopsis is: Select correct option: Report Letter Abstract Tex Solicited Sales letters are written: Select correct option: In response to an inquiry. To sell a product or service. To persuade buyer to buy a product. To increase marketing VUsolutions.blogspot.com claim letter the initial statement should contain: Select correct option: Good news. Bad news. Mixed news Ambiguous The following organizational plan is suggested for answering claim letters. Initial Statement of the Good News or Main Idea

1. -------------- are usually short messages with natural, casual use of language. Formal reports Informal reports (see handouts, page # 124) Short reports Progress report 2. Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------. Periodic Reports Conference Reports Progress Reports (see page # 125) Feasibility report 3. The role of the Chairman as a Committee Member is: To monitor the financial activities To coordinate the work of the committee. Leader, guide, umpire etc (page # 118) To carry out the administrative work of the committee To communicate positively. 4. Claim letter is also called: Complaint letter. (read page # 90) Adjustment letter. Credit refusing letter. Collection letter 5. Letter refusing adjustment is written when: The buyer is at fault. The seller is at fault. When the third party is at fault. When nobody is at fault.

6. - ----------- letter is the reply to complaint. Adjustment page91 An inquiry Collection Sales 7. ------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company. Formal report Analytical Letter Reports (read page # 127) Scientific Reports Informational Letter Reports VUsolutions.blogspot.com 8. Written summary of a meeting’s business is called: Minutes (read page # 118) Motion Agenda Circular 9. Another name of a synopsis is: Report Letter Abstract (page # 133) Text 10. Letter reports are of ----------- types: Three Four Five Two (page # 127)

Question # 1 of 10 ( Start time: 02:17:10 PM ) Total Marks: 1 The role of the Chairman as a Committee Member is: Select correct option: To monitor the financial activities

To coordinate the work of the committee. Leader, guide, umpire etc (see page # 118) To carry out the administrative work of the committee To communicate positively. Question # 2 of 10 ( Start time: 02:17:47 PM ) Total Marks: 1 Letter refusing adjustment is written when: Select correct option: The buyer is at fault. The seller is at fault. When the third party is at fault. When nobody is at fault. VUsolutions.blogspot.com Question # 3 of 10 ( Start time: 02:18:06 PM ) Total Marks: 1 Memorandum consists of usually ---------- main parts. Select correct option: Two Four Three (see handouts, page # 113) Four Question # 4 of 10 ( Start time: 02:18:50 PM ) Total Marks: 1 Claim letter is also called: Select correct option: Complaint letter. (read page # 90) Adjustment letter. Credit refusing letter. Collection letter (I'm not 100% sure about this MCQ, but what I read on page # 90, i would go for option # 1 "Complaint Letter") Question # 5 of 10 ( Start time: 02:19:07 PM ) Total Marks: 1 There are -------- kinds of Sales letters. Select correct option: Three Four Two (page # 106) Five Question # 6 of 10 ( Start time: 02:19:39 PM ) Total Marks: 1 Circular letters are used:

Select correct option: To send information to two people. To send the same information to a number of people. (page # 115) To communicate to other company. To send information inside a company. Question # 7 of 10 ( Start time: 02:20:21 PM ) Total Marks: 1 Task force is ------------- after solving a specific problem, assigned to them. Select correct option: Engaged to other problems. Disbanded. (read page # 117) Engaged to routine work. Sent on leave Question # 8 of 10 ( Start time: 02:21:13 PM ) Total Marks: 1 Complaint letter should be called----------------. Select correct option: Persuasive letters Claim letter (read page # 90) Inquiry letters Sales letters Question # 9 of 10 ( Start time: 02:21:39 PM ) Total Marks: 1 Weekly Market Report gives the condition of the commodities for the past ____. Select correct option: 6 days (page # 137) 6 weeks 7 days 7 weeks Question # 10 of 10 ( Start time: 02:22:15 PM ) Total Marks: 1 -------------- are usually short messages with natural, casual use of language. Select correct option: Formal reports Informal reports (page # 124) Short reports Progress report

Communication is the process by which individuals share: Skills Coordinate activities,and make decisions Body movements Techniques pg.1ref:The word communication means the act or process of giving or exchanging of information, signals, or messages as by talk, gestures, or writing. Technically speaking, in the act of communication, we make opinions, feelings, information, etc known or understood by others through speech, writing or bodily movement. pg.2 Communicating effectively in speaking and writing is useful in all areas of business, such as management, technical, clerical, and social positions. Question No: 2 ( Marks: 1 ) - Please choose one Facial expressions, such as frowns or smiles, are ---------------- forms of communication. Verbal Non-verbal Written Verbal and non verbal ref pag 16:: Analysing Nonverbal Communication Seven different aspects • Theoretical writings and research classify nonverbal communication into seven main areas: 1. Body movement (kinesics behaviour) (• Body movement, or kinesics behaviour, includes movement of the hands, head, feet and legs, posture, eye movements and facial expressions – all these affect the message.) Question No: 3 ( Marks: 1 ) - Please choose one In every organization, workers receive and send information daily. The flow of this information is called ____________. Upward and downward Downward only Upward only Vertical only pag 5: • An exchange of information within an organization is called internal communication. It takes place at different levels -- downwards, upwards and horizontal Question No: 4 ( Marks: 1 ) - Please choose one What are the basic divisions of a formal report other than prefatory and supplementary parts?

Written parts Text parts Oral parts Added parts ref pg 132: There are three basic divisions of a formal report: 1. Prefatory Parts 2. Text Parts 3. Supplementary Parts Question No: 5 ( Marks: 1 ) - Please choose one What is the brief overview of report s most important points? Synopsis Executive Summary Contents. Bibliography ref: Synopsis or Executive Summary A synopsis is a brief overview (one page or less) of report’s most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive. Question No: 6 ( Marks: 1 ) - Please choose one In claim letter the initial statement should contain: Good news Bad news Mixed news Ambiguous pag 92:The following organizational plan is suggested for answering claim letters. A. Initial Statement of the Good News or Main Idea 1. State immediately your willingness to honour the reader’s claim Question No: 7 ( Marks: 1 ) - Please choose one Complaint letter should be called----------------. persuasive letter claim letter inquiry letter sales letter

ref: pg 90 Their complaints should not be called complaint letters, because complaint connotes irritation, unpleasantness, negativism, and even anger. Using a word with such negative connotations could lead to a bad attitude toward customers. Letters about such complaints should be called claim letters. Question No: 8 ( Marks: 1 ) - Please choose one Letter refusing adjustment is written when: the seller is at fault. the buyer is at fault. nobody is at fault. the third party is at fault. ref: pag 94:Writing Letters Refusing Adjustments When The Buyer Is At Fault Question No: 9 ( Marks: 1 ) - Please choose one What is the more formal way of communication? Written communication Oral communication Non-verbal communication Effective communication REF pag10: Written Communication • This medium is more formal with focus on contents Question No: 10 ( Marks: 1 ) - Please choose one Collection letter should be written with the assumption that most people will: Pay Not pay Delay Ignore ref. pag100: Collection letters, therefore, should be persuasive rather than forceful, firm rather than demanding. A fair and tactful letter gets better results than a sarcastic or abusive one. In fact, collection letters should be “youoriented”; courteous, considerate, and concerned about the customer’s best interest. The purpose of collection letters is: 1. To get the money. 2. To keep the customer and future business. Question No: 11 ( Marks: 1 ) - Please choose one Written summary of a business meeting is called: Minutes

Motion Circular Agenda pag ref 118:Minutes written summary of a meeting’s business Question No: 12 ( Marks: 1 ) - Please choose one The purpose of a --------------- is to convey essential information in an organized and useful format. business report progress report informal report. formal report pag no 24:The purpose of a business report is to convey essential information in an organized, useful format. Question No: 13 ( Marks: 1 ) - Please choose one Which approach is the most common way to organize a resume? Functional Chronological Analytical Job oriented pag ref:151:The chorological approach is the most common way to organize a resume, Question No: 14 ( Marks: 1 ) - Please choose one In which type of resume, the work-experience section dominates after name, address and objective. The Chronological Resume The Functional Resume The Combination Resume Job oriented Resume pag 151:the Chronological Resume In a chronological resume, the work-experience section dominates, immediately after the name and address and the objective. Question No: 15 ( Marks: 1 ) - Please choose one For writing a successful resume, it is better to adopt which attitude? We Personal pronoun You He\She All third persons

rf: pag 156 Revise your Resume The key to writing a successful resume Adopt the “you” attitude and focus on your audience.e Question No: 16 ( Marks: 1 ) - Please choose one In which interview, recruiters see how does a candidate handle himself under pressure? Stress Interview Situational Interview Video Interviews Structured Interviews pag 168: Stress interviews help recruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations. During a stress interview, you might be asked pointed questions designed to irk or unsettle you. Question No: 17 ( Marks: 1 ) - Please choose one There are ---------------- negotiation strategies. Two Three Four Five 186: Negotiation Strategies • Although negotiation has a specific purpose – to reach agreement – it does not always achieve this aim. • Before attempting to negotiate, consider the differences between the following four strategies. • 1. Win-win strategy • 2. Win-lose strategy • 3. Lose-win strategy • 4. Lose-Lose strategy Question No: 18 ( Marks: 1 ) - Please choose one Fisher and Ury (1991) developed a concept known as : Principled bargaining Negotiation Communication Communication ref pag 190: . Principled Bargaining • Fisher and Ury (1991) developed a concept known as principled bargaining. This works well when a group of stakeholders have a common interest.

Question No: 19 ( Marks: 1 ) - Please choose one A good research proposal is that which is : Narrowly defined Broadly defined Without any limit Good copy of plagiarism ref: pag 196: Don't try to have your research cover too broad an area. Now you may think that this will distort what you want to do. This may be the case, but you will be able to do the project if it is narrowly defined. Usually a broadly defined project is not do-able. Question No: 20 ( Marks: 1 ) - Please choose one The--------------- section of a thesis explains the reasons for doing the research, and indicates why the research is important, valuable or significant. Introduction Background Conclusion Centre ref: pag 198: Introduction This section is an introduction to the topic and the subject. It describes the background to the research, particularly the major ideas (or theoretical perspective) from which the research is derived. The introduction explains the reasons for doing the research, Question No: 21 ( Marks: 1 ) - Please choose one ------------------is a well established research question that can be in the form of a descriptive statement or a question. Analysis Hypothesis Appendices Criticism ref pag 200: Hypothesis is a welt established research question that can be in form of a descriptive statement or a question. Question No: 22 ( Marks: 1 ) - Please choose one A thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will discuss. Question Statement Conclusion Quote

ref pag 200: A thesis statement is a sentence that clearly and concisely indicates the Subject of your paper, the main points you will discuss, and the order in which you will discuss them. Question No: 23 ( Marks: 1 ) - Please choose one : --------------------- are designed to analyze relationships between two or more variables. Co relational Studies Causal comparative studies Descriptive studies Group studies ref pg 207:Correlational Research Correlation studies are designed to analyze the relationships between two or more variables, ordinarily through the use of correlation coefficients Question No: 24 ( Marks: 1 ) - Please choose one All pieces of literature, key journals and books referred to in proposal should be listed at the end of the proposal. It is called------------------ section of thesis. tables and figures appendices bibliography index ref pag 205:Bibliography All pieces of literature referred to should be listed at the end of the proposal using the referencing style appropriate to the department. Before you begin compiling this section, find out what style you are expected to use. Question No: 25 ( Marks: 1 ) - Please choose one While delivering an oral presentation to large groups, a person should use what kind of style? Casual Informal Formal Interpersonal ref pag 179: Chose your style to fit the occasion your audience size subject purpose Decide on an Appropriate Style • Use a casual style for small groups; use a formal style for large groups and important events. • In both formal and informal presentations, keep things simple. Question No: 26

( Marks: 1 ) - Please choose one APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research. Present perfect tense Past perfect tense Future perfect tense Only continuous tense ref pag 213: Note: APA style requires authors to use the past tense or present perfect tense when using signal phrases to describe earlier research. E.g., Jones (1998) found or Jones (1998) has found... APA Citation Basics Question No: 27 ( Marks: 1 ) - Please choose one The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery? Writing Memorization Reading Extemporaneous Writing ref: pag 181 Extemporaneous This method of delivery is very carefully planned and practiced. In it, the speaker, makes a presentation with the help of an outline, note cards, or visual aid. Question No: 28 ( Marks: 1 ) - Please choose one Which one of the followings is the most important? Employers value good oral communication skills because: Staff need to interact effectively and productively Listening Giving instructions and explanations clearly is essential Engaging in constructive debate Question No: 29 ( Marks: 1 ) - Please choose one Barriers caused by your own physical appearance, your audience, or the context of the document or the presentation are called: Semantic barriers (Convention of meaning) Physical Barrier Psychological barriers Barriers involving values attitudes etc ref pg 12: Physical Barriers Communication does not consist of words alone. Another set of barriers is caused by your

own physical appearance, your audience, or the context of the document or the presentation. Your ideas, however good and however skillfully imparted, are at the mercy of various potential physical barriers. Question No: 30 ( Marks: 1 ) - Please choose one This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin. Match the above with one of the followings: The Block-form / Modified Block Full-Block The Semi-Block AMS (Administrative Management Society) ref pg: 52 1. The Block-form / Modified – Block This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page Question No: 1 ( Marks: 1 ) - Please choose one In---------punctuation, no line of heading or inside address is punctuated. close punctuation open punctuation standard Punctuation long punctuation Question No: 2 ( Marks: 1 ) - Please choose one AMS is the abbreviation of: Administrative Management Society Alcholical Member Society Advanced Management Society Asian Management Society Question No: 3 ( Marks: 1 ) - Please choose one Perceiving nonverbal communication, the listener can determine happiness, fear, and sadness primarily from ______ body movement. gestures. attire. eyes and face.

Question No: 4 ( Marks: 1 ) - Please choose one Which is a list of source material on a particular subject? Bibliography Index Appendixes Glossary Question No: 5 ( Marks: 1 ) - Please choose one What are the basic divisions of a formal report other than prefatory and supplementary parts? Written parts Text parts Oral parts Added parts Question No: 6 ( Marks: 1 ) - Please choose one Comunication is ------------------ way process. two four three five Question No: 7 ( Marks: 1 ) - Please choose one What is the brief overview of report s most important points? Synopsis Executive Summary Contents. Bibliography Question No: 8 ( Marks: 1 ) - Please choose one Complaint letter should be called----------------. persuasive letter claim letter inquiry letter sales letter Question No: 9 ( Marks: 1 ) - Please choose one A claim is written to-----------the company of the problem. inform complaint against make claim refuse Question No: 10 ( Marks: 1 ) - Please choose one Collection letter should be written with the assumption that most people will: Pay Not pay Delay Ignore

Question No: 11 ( Marks: 1 ) - Please choose one Minutes, which tell more of story of what happened and who said what at a meeting are? Resolution minutes Narrative minutes Informal minutes Formal minutes Question No: 12 ( Marks: 1 ) - Please choose one --------------- is a group of people who are appointed to solve a specific problem. A standing committee A committee A task force A help desk Question No: 13 ( Marks: 1 ) - Please choose one ------------is one of the members who monitors a committee's financial activities. Treasurer Advisory Controller Secretary Question No: 14 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well. chairman presiding officer advisory manager Question No: 15 ( Marks: 1 ) - Please choose one Classification of a report is: Informal reports, Short reports Formal reports , Long reports Formal or Informal reports , Short or Long Reports Informal repots, Long repots Question No: 16 ( Marks: 1 ) - Please choose one ------------------- reports are usually short messages with natural, casual use of language. Periodic Informal Formal Conference Question No: 17 ( Marks: 1 ) - Please choose one The resume should be relevant, to the point and which quality is missing? Too long Repetitious Concise Complex

Question No: 18 ( Marks: 1 ) - Please choose one You should use which approach in a resume if you are new to a job market, want to redirect your career. Chronological Functional Combined Job oriented Question No: 19 ( Marks: 1 ) - Please choose one What is the purpose of writing a follow-up letter to an organization? To show your interest in working for the organization. To decline the offer of the organization. To ask for information. To represent organization s attitude Question No: 20 ( Marks: 1 ) - Please choose one Which principle is used to express yourself in fewest possible words? Clarity Conciseness Completeness Correctness Question No: 21 ( Marks: 1 ) - Please choose one In which interview, recruiters see how does a candidate handle himself under pressure? Stress Interview Situational Interview Video Interviews Structured Interviews Question No: 22 ( Marks: 1 ) - Please choose one -------------- power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party. Coercive Expertise Legitimate Consultative Question No: 23 ( Marks: 1 ) - Please choose one --------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties. Collaboration Competition Compromise Cooperation Question No: 24 ( Marks: 1 ) - Please choose one While writing and presenting your Thesis or Dissertation, you go through many stages.

First stage is: Preparing the Proposal Writing the Research Paper Making an outline Thinking about It Question No: 25 ( Marks: 1 ) - Please choose one A good proposal should contain a good --------------- and it is the first thing to help the reader to understand the nature of your work. Question Name Title Theme Question No: 26 ( Marks: 1 ) - Please choose one There are------------- major research perspectives. Two Three Four Five Question No: 27 ( Marks: 1 ) - Please choose one If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------. Formal perspective Qualitative perspective Informal perspective Quantitative perspective Question No: 28 ( Marks: 1 ) - Please choose one How many main delivery methods of an oral presentation are used? Three Four Two Five Question No: 29 ( Marks: 1 ) - Please choose one Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------. two countries six countries many countries the whole world Question No: 30 ( Marks: 1 ) - Please choose one Which one of the followings is not aspect of the AIDA plan plan? Attention Interest Desire and action

Skill Letters refusing orders call for the indirect plan or the---------------- approach. ► Sandwich (PAGE 87) ► Burger

► Neutral

► Negative

Letters refusing orders call for the indirect plan, or the “sandwich approach,” with the bad news in the middle. Use the following outline for these letters.

Question No: 2 ( Marks: 1 ) - Please choose one Which one is called the dictionary definition of the word? ► Connotation ► Denotation (PAGE 12) ► Fascination ► Illustration

Denotation

A denotation is usually the dictionary definition of a word. Denotative meanings name objects, people or events without indicating positive or negative qualities. Such words as car, desk, book, house, and water convey denotative meanings. The receiver has a similar understanding of the thing in which the word is used.

Question No: 3 ( Marks: 1 ) - Please choose one A standing committee is one that operates permanently: ► Month after month ► Week after week ► Year after year (PAGE117) ► After six months

.

Question No: 4 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well. ► chairman ► presiding officer (PAGE 118) ► advisory ► manager The written record of the proceedings of a meeting is called the minutes of the meeting. Question No: 5 ( Marks: 1 ) - Please choose one A ------------------is a cross between interoffice memo and a formal report. ► Memo report (PAGE 125) ► Analytical memo report ► Informational memorandum report ► Feasibility report A memo report is a cross between interoffice memo and a formal report Question No: 6 ( Marks: 1 ) - Please choose one Letter reports are of ----------- types: ► four ► two (PAGE 127) ► three ► five

Letter reports are of two types

1. Informational Letter Reports 2. Analytical Letter Reports

Question No: 7 ( Marks: 1 ) - Please choose one -----------------is often used when sending information to a reader outside your organization. ► Letter (PAGE 127) ► Memo ► Minutes ► Application

Question No: 8 ( Marks: 1 ) - Please choose one The most important communication task for business students is to prepare which thing?

► Resume (NO REFERENCE) ► Memo ► Document ► Circular Question No: 9 ( Marks: 1 ) - Please choose one An applicant should show interest in the job during which stage? ► Screening stage ► Selection stage ► Final stage(PAGE 175) ► First stage Question No: 10 ( Marks: 1 ) - Please choose one Which types of interview are useful for judging interpersonal communication among candidates? ► Group Interviews (PAGE 168) ► Video Interviews ► Stress Interviews ► Structured Interviews

Group interviews meeting with several candidates simultaneously. Group interviews help recruiters see how candidate interact. This types of interview is useful for judging interpersonal communication

Question No: 11 ( Marks: 1 ) - Please choose one How can both parties be unable to collaborate and walk away from the negotiation dissatisfied? ► Win-lose strategy ► Lose-win strategy (PAGE 186) ► Lose-Lose strategy ► Win-win strategy Question No: 12 ( Marks: 1 ) - Please choose one - ------------ are individual cultural variables. ► Economics, politics ► Accepted dress, manners (PAGE 36) ► Language, social norms ► Social norms, manners Individual cultural variables

Time, Space, Food, Accepted Dress, Manners, Decision Making

Question No: 13 ( Marks: 1 ) - Please choose one

---------------is exerted by someone who can influence and manipulate behavior. ► Consultative power ► Expertise power ► Reward power (PAGE 188) ► Legitimate power

Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior

Question No: 14 ( Marks: 1 ) - Please choose one Which is an active process of receiving aural stimulus? ► Listening (PAGE 192) ► Thinking ► Talking ► Silence

Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive Process.

Question No: 15 ( Marks: 1 ) - Please choose one While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is: ► Preparing the Proposal ► Writing the Research Paper ► making an outline ► Thinking about It (PAGE 195)


Proposal should be written in a : ► Future tense. (page 196) ► Past tense ► Present tense ► Present continuous Of course, it should be written in a future tense since it is a proposal. Question No: 17 ( Marks: 1 ) - Please choose one

: --------------- defines the word research as: "Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry." ► Drew (PAGE 197) ► Howard and Sharp ► A psychologist ► A scientist

Drew (1980)

Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry

Question No: 18 ( Marks: 1 ) - Please choose one There are------------- major research perspectives. ► Two (PAGE 206) ► Three ► Four ► Five

There are two major perspectives: quantitative and qualitative.

Question No: 19 ( Marks: 1 ) - Please choose one A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. ------------------ your presentation, 3. completing your presentation. ► Learning ► Speaking ► Writing (PAGE 177) ► Listening

The Three Step Oral Presentation Process

1. Planning your presentation

2. Writing your presentation

3. Completing your presentation Question No: 20 ( Marks: 1 ) - Please choose one

While delivering an oral presentation to large groups, a person should use what kind of style?

► Casual ► Informal ► Formal (PAGE 179) ► Interpersonal Question No: 21 ( Marks: 1 ) - Please choose one If you are citing a work done by three to five authors what will be the proper way to refer them? ► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215) ► Kernis, Cornell, and Sun, and Berry, & Harlow 1993 ► Kernis and Cornell, Sun, Berry, & Harlow, 1993 ► Kernis and Cornel, Sun and Berry and Harlow 1993 Question No: 22 ( Marks: 1 ) - Please choose one It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill. Match this statement with one of the following principles of communication: ► Conciseness ► Courtesy ► Consideration ► Completeness (PAGE 30)

Completeness

• A business message is complete when it contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions.

Question No: 23 ( Marks: 1 ) - Please choose one Collection letters are usually written in: ► Line ► Series ► Serial ► Steps (PAGE 101)

Collection Letter Series

Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent

Question No: 24 ( Marks: 1 ) - Please choose one When your message contains all the facts, the reader or the listener needs, it is called: ► Complete (PAGE 31) ► Considerate ► Courteous ► Clear Question No: 25 ( Marks: 1 ) - Please choose one How many major delivery methods are used for an oral presentation? ► Three ► Four (PAGE 181) ► Two ► Five Methods are used for an oral presentation

1. Extemporaneous 2. Reading 3. Memorization 4. Impromptu

Question No: 26 ( Marks: 1 ) - Please choose one This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form. Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block (PAGE 52) ► The Semi-Block ► AMS (Administrative Management Society)

2. Full Block

This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form.

Question No: 27 ( Marks: 1 ) - Please choose one This form is much in Pakistan. Heading, date, complimentary close and signature sections begin at the horizontal of the page or are placed so that they end near the right-hand margin. First line of each paragraph is indented five to seven spaces. Only closed form of punctuation is used in this form. Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block ► The Semi-Block (PAGE 52) ► AMS (Administrative Management Society)

3. The Semi-Block

This form is much used in Pakistan. Heading, date, complimentary close and signature sections begin at the horizontal of the page or are placed so that they end near the right-hand margin. First line of each paragraph is indented five to seven spaces. Only closed form of punctuation is used in this form.

Question No: 28 ( Marks: 1 ) - Please choose one Claim letter is also called:

► Complaint letter (PAGE 91) ► Adjustment letter ► Credit refusing letter ► Collection letter Question No: 29 (Marks: 1) - Please choose one In claim letter the initial statement should contain: ► Good news (PAGE 92) ► Bad news ► Mixed news ► Ambiguous Question No: 30 ( Marks: 1 ) - Please choose one Minutes, which tell more of the story of what happened and who said what at a meeting are: ► Resolution minutes ► Narrative minutes (PAGE 120) ► Informal minutes ► Formal minutes

Minutes of narration, narrative minutes tell more of the ‘story of what

Happened and who said what at a meeting. Question No: 1 ( Marks: 1 ) - Please choose one ----------------records messages on a computer disk for retrieval by the receiver. Fax E-mail Teleconferencing Voice mail Question No: 2 ( Marks: 1 ) - Please choose one What are the basic divisions of a formal report other than prefatory and supplementary parts? Written parts Text parts Oral parts Added parts Question No: 3 ( Marks: 1 ) - Please choose one The place where we go to buy or sell commodities is commonly known as: Play ground Market Fort Club Question No: 4 ( Marks: 1 ) - Please choose one Certain analytical reports are called: Overview Proposals Recommendation Memo Overview Question No: 5 ( Marks: 1 ) - Please choose one It is an analysis of business done during the whole month. Daily Market Report Weekly Market Report Monthly Market Report Quarterly Market Repot Question No: 6 ( Marks: 1 ) - Please choose one Claim letter is also called: Complaint letter Adjustment letter Credit refusing letter

Collection letter Question No: 7 ( Marks: 1 ) - Please choose one Which communication involves one speaker and audience? Person-to-group Group-to-group Individual-to-individual People-to-people Question No: 8 ( Marks: 1 ) - Please choose one Collection letter should be: Emotional Persuasive Demanding Critical Question No: 9 ( Marks: 1 ) - Please choose one Solicited Sales letters are written: In response to an inquiry To increase marketing of a product To persuade buyer to buy a product To sell a product or service Question No: 10 ( Marks: 1 ) - Please choose one A ------------------is a cross between interoffice memo and a formal report. memo report analytical memo report informational memorandum report feasibility report Question No: 11 ( Marks: 1 ) - Please choose one -----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Periodic reports Formal reports Progress reports Conference reports Question No: 12 ( Marks: 1 ) - Please choose one -----------------is often used when sending information to a reader outside your organization. Letter Memo Minutes Application Question No: 13 ( Marks: 1 ) - Please choose one

The resume should be relevant, to the point and which quality is missing? Too long Repetitious Concise Complex Question No: 14 ( Marks: 1 ) - Please choose one For writing a successful resume, it is better to adopt which attitude? We Personal pronoun You He\She All third persons Question No: 15 ( Marks: 1 ) - Please choose one While communicating, when you are aware not only of the perspective of others but also their feelings, you are applying which principle of communication: Courtesy Concreteness Completeness Conciseness Question No: 16 ( Marks: 1 ) - Please choose one What is the purpose of writing a follow-up letter to an organization? To show your interest in working for the organization. To decline the offer of the organization. To ask for information. To represent organization s attitude Question No: 17 ( Marks: 1 ) - Please choose one When your message contains all the facts, the reader or the listener need, it is called: Complete Considerate Courteous Clear Question No: 18 ( Marks: 1 ) - Please choose one Fisher and Ury (1991) developed a concept known as : Principled bargaining Negotiation Communication Communication Question No: 19 ( Marks: 1 ) - Please choose one Principled bargaining acknowledges the Australian ethic of a : Foul play Fair go Good relation

Bad relation Question No: 20 ( Marks: 1 ) - Please choose one In which negotiation method both parties are dissatisfied? Withdrawal Accommodation Competition Cooperation Question No: 21 ( Marks: 1 ) - Please choose one Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job? Psychological tests Drug tests Job skills tests General tests Question No: 22 ( Marks: 1 ) - Please choose one According to Psychologists, 50 percent of an interview s decision is made within how many seconds? First 30 seconds 60 to 90 seconds 30 to 60 seconds 40 to 50 seconds Question No: 23 ( Marks: 1 ) - Please choose one : --------------------- are designed to analyze relationships between two or more variables. Co relational Studies Causal comparative studies Descriptive studies Group studies Question No: 24 ( Marks: 1 ) - Please choose one All pieces of literature, key journals and books referred to in proposal should be listed at the end of the proposal. It is called------------------ section of thesis. tables and figures appendices bibliography index Question No: 25 ( Marks: 1 ) - Please choose one ---------------- appears as an appendix at the end of your thesis. Raw data Synopsis Preface Tables and Figures Question No: 26 ( Marks: 1 ) - Please choose one APA stands for: American psychological association

Australian physician authority A psychological analysis A philosophical approach Question No: 27 ( Marks: 1 ) - Please choose one Each source you cite in the paper must appear in your reference list and this list should appear --------------------of your paper. in the beginning at the end in the middle after few pages in the middle Question No: 28 ( Marks: 1 ) - Please choose one Sounds such as uh-huh , um , uh ; silent pauses represent which on of the followings: Vocal characterizers Vocal Qualifiers Vocal Segregates Vocal intensifiers Question No: 29 ( Marks: 1 ) - Please choose one In order to understand verbal and nonverbal communication which of the following things should we do? Accept cultural differences Studying your own culture Learn about other cultures All of the above Question No: 30 ( Marks: 1 ) - Please choose one Which one is not related with close paragraph? Make Action Keep Last Paragraph Concise and Correct End on a Positive, Courteous Thought Make a refusal statement


Communication is the process by which individuals share:

► Coordinate activities,and make decisions

► Body movements

► Techniques

► Skills


An exchange of information within an organization is called:

► Internal communication(page 5)

► External communication

► Horizontal communication

► Vertical communication


Research Proposal is one kind of proposal and other one is:

► Solicited proposal

► Unsolicited proposal

► Business Proposal (page 145)

► Marketing Proposal


Solicited Sales letters are written:

► In response to an inquiry (page 107)

► To increase marketing of a product

► To persuade buyer to buy a product

► To sell a product or service


A standing committee is one that operates permanently:

► Month after month

► Week after week

► Year after year (page 116)

► After six monthss


Task force is ------------- after solving a specific problem, assigned to them.

► engaged to other problems

► disbanded (page 116)

► engaged to routine work

► sent on leave


Written summary of a business meeting is called:

► Minutes (page 117)

► Motion

► Circular

► Agenda


The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.

► chairman

► presiding officer(page 118)

► advisory

► manager


A ------------------is a cross between interoffice memo and a formal report.

► memo report(page 125)

► analytical memo report

► informational memorandum report

► feasibility report


Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:

► Four persons

► One person (page 15)

► Six persons

► Three person


---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.

► Negotiation (page 185)

► Communication

► Consultation

► Discussion


In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

► Iinitiator (page 186)

► Both parties

► One party

► Second party


How many types of power are in negotiation?

► Five (page 188)

► Seven

► Six

► Four


-------------- power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party.

► Coercive (PAGE 188)

► Expertise

► Legitimate

► Consultative


In which negotiation method both parties are dissatisfied?

► Withdrawal (PAGE 191)

► Accommodation

► Competition

► Cooperation


While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

► Thinking about It (PAGE 195)


: --------------- defines the word research as: "Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry."

► Drew (PAGE 197)

► Howard and Sharp

► A psychologist

► A scientist


The--------------- section of a thesis explains the reasons for doing the research, and indicates why the research is important, valuable or significant.

► Introduction

► Background (PAGE 198)

► Conclusion

► Central


------------------is a well established research question that can be in the form of a descriptive statement or a question.

► Analysis

► Hypothesis (PAGE 203)

► Appendices

► Criticism


: --------------------- are designed to analyze relationships between two or more variables.

► Co relational Studies (PAGE 207)

► Causal comparative studies

► Descriptive studies

► Group studies


A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

► Learning

► Speaking

► Writing (PAGE 177)

► Listening


If you are citing a work done by three to five authors what will be the proper way to refer them?

► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215)

► Kernis, Cornell, and Sun, and Berry, & Harlow 1993

► Kernis and Cornell, Sun, Berry, & Harlow, 1993

► Kernis and Cornel, Sun and Berry and Harlow 1993


Before writing a message, which of the following steps are necessary for effective communication?

► Define the purpose of the message.

► Analyze your audience – readers or listeners, outline – organize – your message.

► Choose the ideas to include, collect all the facts to back up these ideas.

► All of the above (PAGE 42)


AIDA plan stands for:

► Attention, Interest, Desire, Action (PAGE 67)

► Authority, Interest, Disclose, Accuracy

► Accuracy, Internal, Diction, Attention

► Action, Interest, Desire, Authority


'Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is ---------------- expression.

► Concise, verbose (PAGE 21)

► Verbose, concrete

► Concise, simple

► Verbose, concise


Collection letters are usually written in:

► Line

► Series

► Serial

► Steps (PAGE 101)


How many major delivery methods are used for an oral presentation ?

► Three

► Four (PAGE 180)

► Two

► Five

(1) Extemporaneous (2) Reading (3) Memorization (4) Impromptu


An attachment notation is included to remind the reader to check for additional pages of information. This is typed single or double space below the reference initials.

Match the above statement with one of the followings:

► Enclosure(s) (PAGE 51)

► Copy Notation

► Postscript

► Attention line


In claim letter the initial statement should contain:

► Good news (PAGE 92)

► Bad news

► Mixed news

► Ambiguous


While drafting a letter which thing should we ignore?

► Be Specific.

► Avoid general objectives.

► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language (PAGE 160)

Question No: 1 ( Marks: 1 ) - Please choose one As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan. ► good news ► bad news ► pleasant news ► moderate news

Reference : Page # 67 Basic Organizational Plans Question No: 2 ( Marks: 1 ) - Please choose one Unsolicited letters are written on ADIA plan which is --------- step approach. ► five ► two ► four Reference : Page # 161 ► one Question No: 3 ( Marks: 1 ) - Please choose one In circular letters personal interest is created by using the word -----------------. ► you Reference : Page # 115 ► our customers ► everybody ► dear customers Question No: 4 ( Marks: 1 ) - Please choose one --------------- is a group of people who are appointed to solve a specific problem. ► A standing committee ► A committee ► A task force Reference : Page # 117 ► A help desk Question No: 5 ( Marks: 1 ) - Please choose one A ------------------is a cross between interoffice memo and a formal report. ► memo report Reference : Page # 125 ► analytical memo report ► informational memorandum report ► feasibility report Question No: 6 ( Marks: 1 ) - Please choose one

-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. ► Periodic reports Reference : Page # 126 ► Formal reports ► Progress reports ► Conference reports Question No: 7 ( Marks: 1 ) - Please choose one ------------------- reports are usually short messages with natural, casual use of language. ► Conference ► Periodic ► Informal Reference : Page # 124 ► Formal Question No: 8 ( Marks: 1 ) - Please choose one Letter reports are of ----------- types: ► four ► two Reference : Page # 127 ► three ► five Question No: 9 ( Marks: 1 ) - Please choose one

Which approach is the most common way to organize a resume?

► Functional ► Chronological Reference : Page # 151 ► Analytical ► Job oriented Question No: 10 ( Marks: 1 ) - Please choose one Personal space varies according to: ► Situation

► Culture, status Reference : Page # 17 ► Medium ► Channel Question No: 11 ( Marks: 1 ) - Please choose one Which type of interview is less formal and unstructured?

Casual interview

► Situational Interview ► Structured Interview ► Opening-ended interview Reference : Page # 168 ► Casual interview Question No: 12 ( Marks: 1 ) - Please choose one BATNA stands for : ► Better acknowledged to narrative agreement. ► Best approach to a non related assignment. ► Best alternative to a negotiated agreement Reference : Page # 191 ► Best approach to a narrative agreement Question No: 13 ( Marks: 1 ) - Please choose one --------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties. ► Collaboration Reference : Page # 191 ► Competition ► Compromise ► Cooperation Question No: 14 ( Marks: 1 ) - Please choose one Which is an active process of receiving aural stimulus? ► Listening Reference : Page # 192 ► Thinking ► Talking

► Silence Question No: 15 ( Marks: 1 ) - Please choose one Proposal should be written in a : ► Future tense. ► Past tense Reference : Page # 196 ► Present tense ► Present continuous Question No: 16 ( Marks: 1 ) - Please choose one Evaluation studies are usually described as either------------------ or summative. ► Formative Reference : Page # 207 ► Informative ► Experimental ► Analytical Question No: 17 ( Marks: 1 ) - Please choose one A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

► Learning ► Speaking ► Writing Reference : Page # 177 ► Listening Question No: 18 ( Marks: 1 ) - Please choose one While delivering an oral presentation to large groups, a person should use what kind of style? ► Casual ► Informal ► Formal Reference : Page # 179 ► Interpersonal Question No: 19 ( Marks: 1 ) - Please choose one

What is a delivery method of oral presentation in which speech is made without any preparation or made on the spur of the moment?

► Extemporaneous ► Impromptu Reference : Page # 181 ► Reading ► Writing Question No: 20 ( Marks: 1 ) - Please choose one APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research. ► Present perfect tense Reference : Page # 213 ► Past perfect tense ► Future perfect tense ► Only continuous tense Question No: 21 ( Marks: 1 ) - Please choose one It means that for a Company to survive, it must establish markets not only in its own country but also in many foreign countries. Thus employees must understand other cultures as well as their own country’s ethnic diversity. Match this statement with one of the following concepts: ► Globalization Reference : Page # 33 ► Marketing ► Communication ► Americanism Question No: 22 ( Marks: 1 ) - Please choose one Which one is the aspect of life styles of the country?

► Position of the family ► Social and economic levels ► Business hours ► All the above Reference : Page # 33 Question No: 23 ( Marks: 1 ) - Please choose one All seven C’s can be applied to:

► Oral communication ► Written and non verbal communication ► Oral and verbal communication ► Effective business communication Reference : Page # 42 Question No: 24 ( Marks: 1 ) - Please choose one The form of communication used most of the time for written messages to persons inside your organization is called: ► Memorandom Reference : Page # 11 ► Business letter ► Pamphlet ► Adjustment letter Question No: 25 ( Marks: 1 ) - Please choose one How unnecessary repetition should be treated for successful business message? ► adopted ► avoided Reference : Page # 25 ► adapted ► submitted Question No: 26 ( Marks: 1 ) - Please choose one Claim letter is also called:

► Complaint letter Reference : Page # 90 ► Adjustment letter ► Credit refusing letter ► Collection letter Question No: 27 ( Marks: 1 ) - Please choose one Complaint letter should be called----------------. ► persuasive letter ► claim letter Reference : Page # 90 ► inquiry letter

► sales letter Question No: 28 ( Marks: 1 ) - Please choose one In letter refusing adjustment, the point of view of a reader should be-------------. ► opposed ► ignored ► supported Reference : Page # 94 ► refused Question No: 29 ( Marks: 1 ) - Please choose one Collection letter should be written with the assumption that most people will: ► Pay Reference : Page # 101 ► Not pay ► Delay ► Ignore Question No: 30 ( Marks: 1 ) - Please choose one While drafting a letter which thing should we ignore?

► Be Specific.

► Avoid general objectives. ► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language Reference: Page # 160 Question No: 1 ( Marks: 1 ) - Please choose one Communication is a process of transmitting and receiving_________________ message. ► Verbal and non verbal (page 4 ) ► Verbal and oral ► Written and oral ► Written and non verbal Ref: Components of communication Communication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information. Question No: 2 ( Marks: 1 ) - Please choose one

------------------- is often effective for getting a motivational message out to a large number of people. ► Groupware ► Videotape (page 62) ► Software ► Teleconferencing Ref: Oral communication may take the form of • staff meeting reports, face to face discussions, • presentations, audio tapes, telephone chats, • teleconferences, or videotapes Question No: 3 ( Marks: 1 ) - Please choose one Research Proposal is one kind of proposal and other one is: ► Solicited proposal ► Unsolicited proposal ► Business Proposal (page 145) ► Marketing Proposal Ref: Kinds of Proposal • Research Proposal • Business Proposal Question No: 4 ( Marks: 1 ) - Please choose one While sending the message, you are__________ ► decoder ► encoder (page 10) ► decoder and encoder ► initiater Ref: Sender / Encoder • While sending a message, you are the “encoder”, the writer or speaker, depending on whether your message is written or oral. Question No: 5 ( Marks: 1 ) - Please choose one Solicited Sales letters are written: ► In response to an inquiry (page 107) ► To increase marketing of a product ► To persuade buyer to buy a product ► To sell a product or service Ref: Solicited sales are the letters that you write in response to an inquiry. With these letters, the organization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter. Question No: 6 ( Marks: 1 ) - Please choose one

Unsolicited letters are written on ADIA plan which is --------- step approach. ► five ► two ► four (page 161) ► one Question No: 7 ( Marks: 1 ) - Please choose one Written summary of a business meeting is called:

► Minutes (page 117) ► Motion ► Circular ► Agenda Ref: Minutes: written summary of a meeting’s business Question No: 8 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well. ► chairman ► presiding officer (page 118) ► advisory ► manager Ref: Usually the minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Lets look at the minutes of a meeting. Question No: 9 ( Marks: 1 ) - Please choose one What is a structured, written summary of a person’s education, employment background, and job qualifications? ► Bibliography ► Synopsis ► Resume (page 150) ► Index Ref: Analyze your purpose and audience A resume is a structured, written summary of a person’s education, employment background, and job qualifications. Resume is a form of advertising. It is intended to stimulate an employer’s interest in your.

Question No: 10 ( Marks: 1 ) - Please choose one Which approach is the most common way to organize a resume?

► Functional ► Chronological (page 151) ► Analytical ► Job oriented Ref: The chorological approach is the most common way to organize a resume, and many employers prefer it. Question No: 11 ( Marks: 1 ) - Please choose one What is the purpose of writing a follow-up letter to an organization? ► To show your interest in working for the organization. (page 165) ► To decline the offer of the organization. ► To ask for information. ► To represent organization’s attitude Ref: If your application letter and resume fail to bring a response within a month or so, following up with a second letter to keep your file active. This follow-up letter also gives you a chance to update your original application with any recent job-related information. Question No: 12 ( Marks: 1 ) - Please choose one An applicant should show interest in the job during the which stage? ► Screening stage ► Selection stage (page 168) ► Final stage ► First stage Ref: Best approach during this selection stage on interviews is to show interest in the job, related your skills and experience to the organization’s needs, listen attentively, ask insightful question, and display enthusiasms. Question No: 13 ( Marks: 1 ) - Please choose one In which interview, recruiters see how does a candidate handle himself under pressure? ► Stress Interview (page 168) ► Situational Interview ► Video Interviews ► Structured Interviews Ref: Perhaps the most unnerving types of interview is the stress interview. Stress interviews help recruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations. During a stress interview, you might be asked pointed questions designed to irk or unsettle you.

Question No: 14 ( Marks: 1 ) - Please choose one How many types of power are in negotiation? ► Five (page 188) ► Seven ► Six ► Four Ref: Five types of workplace power . • Legitimate power bases on a persons position or role in an organization.their authority and control over resources gives them power hat is acknowledged • Expertise power people with more skill and strength than others have to them;their colleagues defer to them • Reward power is exerted by someone who has control over resource desire by others.Such as person can influence and manipulate behaviour • Coercive power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party • Consultative power is exerted by someone who seeks information, considers other’s advice and make plans with others Question No: 15 ( Marks: 1 ) - Please choose one

---------------is exerted by someone who can influence and manipulate behaviour. ► Consultative power ► Expertise power ► Reward power (page 188) ► Legitimate power Ref: Reward power is exerted by someone who has control over resource desire by others.Such as person can influence and manipulate behaviour


BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement (page 191)

► Best approach to a narrative agreement


Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?

► Psychological tests

► Drug tests

► Job skills tests (page 170)

► General tests


According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

► First 30 seconds

► 60 to 90 seconds

► 30 to 60 seconds (page 172)



A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.

► rationale

► methodology (page 204)

► discussion

► analysis

A methodology section can contain a flow chart which summaries the way in which the various processes involved in the project fit together


There are---------- research methods that are typically used in educational research.

► Three

► six

► Five (page 207)

► Two

In general, five methods are typically used in educational research


I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the ----------------- for the reference

► author’s birth date

► page number (page 214)

► name of book

► title page

Reference from handouts

If you are directly quoting from a work, you will need to include the author, year of publication, and the page number for the reference (preceded by "p."). Introduce the quotation with a signal phrase that includes the author's last name followed by the date of publication in parentheses"


It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

Select one which is true from the followings.

► Kinesics behaviour

► Paralanguage (page 16)

► Proximity

► Artifacts


Which one is the aspect of life styles of the country?

► Position of the family

► Social and economic levels

► Business hours

► All the above (page 33)


This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.

Match the above with one of the followings:

► The Block-form / Modified – Block (page 52)

► Full-Block

► The Semi-Block

► AMS (Administrative Management Society)


AGM stands for:

► A Great MeetingAnnual

► Annual General Meeting (page 118)

► All Group Members

► Annual body of members


----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.

► Research method

► Quantitative perspective (page 206)

► Qualitative perspective

► Normal perspective


Which one of the the following characteristics should a person follow while writing an email?

► Concise, clear and polite (page 60)

► Verbose, rude and harsh

► Impolite and having negative tone

► Moderate


For writing a successful resume, which attitude is better to adopt?

► We Personal pronoun

► You (page 156)

► He\She

► All third persons


Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking

► Manners

► Physical appearance (page 172)

► Eye contact

Physical appearance is important because clothing and grooming reveal something about a candidate’s personality and professionalism


In which thing does a speaker do most of sending and a number of listeners do most of the receiving?

► Written tests

► Oral presentation (page 176)


------------------ machine scans a printed page, converts it to a signal, and transmits it.

► A Facsimile (PAGE 61)

► A Photocopy

► An Electronic

► A Printer


Facial expressions, such as frowns or smiles, are ---------------- forms of communication.

► Verbal

► Non-verbal (PAGE 16)

► Written

► Verbal and non verbal


Which is a list of source material on a particular subject?

► Bibliography (PAGE 134)

► Index

► Appendixes

► Glossary


Which writing style characterizes memos?

► Informal ( PAGE 113)

► Formal

► Impersonal tone

► Neutral


The person who has the power to act upon and carry out decisions is known as:

► Chairman

► Executive (PAGE 118)

► Advisory

► Leader


Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.


► periodic reports

► conference reports

► progress reports (PAGE 125)


-----------------is often used when sending information to a reader outside your organization.

► Letter (PAGE 7)

► Memo

► Minutes

► Application

Ways of External Communication

• Letters, pamphlets, annual reports, interviews with the news media, etc.


In which communication expressions are not encoded in words?

► Non-verbal (PAGE 15)

► Verbal

► Written

► Verbal and written


If your message is specific, definite and vivid; you are applying which one of the following principles:

► Conciseness

► Concreteness (PAGE 31)

► Completeness

► Consideration


Which type of interview is less formal and unstructured?

► Situational Interview

► Structured Interview

► Opening-ended interview (PAGE 168)

► Casual interview


---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.

► Negotiation(PAGE 185)

► Communication

► Consultation

► Discussion


In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

► Initiator (PAGE 186)

► Both parties

► One party

► Second party


---------------is exerted by someone who can influence and manipulate behaviour.

► Consultative power

► Expertise power

► Reward power (PAGE 188)

► Legitimate power


Principled bargaining acknowledges the Australian ethic of a

► Foul play

► Fair go( PAGE 190)

► Good relation

► Bad relation


How many types of pre-employment tests are administered by companies?

► Three(PAGE 170)

► Four

► Two

► Five


There are------------- major research perspectives.

► Two(PAGE 206)

► Three

► Four

► Five





► 30 to 60 seconds(PAGE172)



If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------.

► Formal perspective

► Qualitative perspective (PAGE 206)

► Informal perspective

► Quantitative perspective


A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.

► Rationale

► Methodology (PAGE 204)

► Discussion

► Analysis


A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

► Learning

► Speaking

► Writing (PAGE 177)

► Listening



► Casual

► Informal

► Formal (PAGE 179)

► Interpersonal


It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business.

Match this statement with one of the following principles of communication:

► Conciseness

► Courtesy (PAGE 28)

► Consideration

► Completeness


Certain analytical reports are called:

► Proposals (PAGE 144)

► Recommendation

► Memo

► Overview


Collection letters are usually written in:

► Line

► Series

► Serial

► Steps (PAGE 101)


Clear writing is easy to understand, which two words are required for this purpose?

► Short, easy (GENERAL QUESTION)

► Simple,short

► Short, complex

► Long, complex


Which one is not related to close paragraph?

► Make Action

► Keep Last Paragraph Concise and Correct

► End on a Positive, Courteous Thought

► Make a refusal statement (PAGE 46)


Collection letter should be written with the assumption that most people will:

► Pay(PAGE 100)

► Not pay

► Delay

► Ignore


Minutes, which tell more of the story of what happened and who said what at a meeting are:

► Resolution minutes

► Narrative minutes

► Informal minutes

► Formal minutes(PAGE118)


If you are new to a job market, you want to redirect your career,which approach you should adopt in a resume.

► Chronological

► Functional(PAGE 152)

► Combined

► Job oriented


While drafting a letter which thing should we ignore?

► Be Specific.

► Avoid general objectives.

► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language(PAGE 160)


In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as:

► The semi block

► Full block (PAGE 52)

► Modified block

► Long block


Supporters of--------------- theory believe that communication is not linear, but circular process.

► Electronic

► Social environmental

► Rhetorical (PAGE 8)

► Electronic and rehtorical


It is an analysis of business done during the whole month.

►Daily Market Report

► Weekly Market Report

► Monthly Market Report (PAGE 137)

► Quarterly Market Repot


Written summary of a business meeting is called:

► Minutes (PAGE 118)

► Motion

► Circular

► Agenda


--------------- is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force (PAGE 117)

► A help desk


The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.

► chairman

► presiding officer (PAGE 118)

► advisory

► manager








Letter reports are of ----------- types:

► four

► two (PAGE 127)

► three

► five


Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:

► Four persons

► One person (PAGE 15)

► Six persons

► Three person



► Functional

► Chronological (PAGE 151)

► Analytical

► Job oriented


In which type of resume, the work-experience section dominates after name, address and objective.

► The Chronological Resume (PAGE 151)

► The Functional Resume

► The Combination Resume

► Job oriented Resume


If your message is specific, definite and vivid; you are applying which one of the following principles:

► Conciseness

► Concreteness (PAGE 31)

► Completeness

► Consideration


-------------- power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party.

► Coercive (PAGE 188)

► Expertise

► Legitimate

► Consultative



► Consultative power

► Expertise power

► Reward power (PAGE 188)

► Legitimate power


Principled bargaining acknowledges the Australian ethic of a :

► Foul play

► Fair go (PAGE 190)

► Good relation

► Bad relation


While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

► Thinking about It (PAGE 195)

Writing and Presenting Your Thesis or Dissertation STAGES • Thinking about It • Preparing the Proposal • Conducting the Research • Writing the Research Paper • Define research • Discuss basic elements of a research paper • Sharing the Research Outcomes with Others

• Revising the Research Paper


A good proposal should contain a good --------------- and it is the first thing to help the reader to understand the nature of your work.

► Question

► Name

► Title (PAGE 197)

► Theme


Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?

► Psychological tests

► Drug tests

► Job skills tests (PAGE 170)

► General tests


Evaluation studies are usually described as either------------------ or summative.

► Formative (PAGE 207)

► Informative

► Experimental

► Analytical


---------------- appears as an appendix at the end of your thesis.

► Raw data (PAGE 205)

► Synopsis

► Preface

► Tables and Figures


I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the ----------------- for the reference

► author’s birth date

► page number (PAGE 214)

► name of book

► title page


What are individual cultural variables?

► Economics, politics

► Language, social norms

► Education, economics

► Accepted dress, manners (PAGE 36)


AGM stands for:

► A Great MeetingAnnual

► Annual General Meeting (PAGE 118)

► All Group Members

► Annual body of members


Fisher and Ury (1991) developed a concept known as :

► Principled bargaining (PAGE 190)

► Negotiation

► Communication

► No communication



► Proposals (PAGE 145)

► Recommendation

► Memo

► Overview


All seven C’s can be applied to:

► Oral communication

► Written and non verbal communication

► Oral and verbal communication

► Effective business communication (EVERY ONE KNOWS)



► Three

► Four (PAGE 181)

► Two

► Five


In claim letter the initial statement should contain:

► Good news (PAGE 92)

► Bad news

► Mixed news

► Ambiguous


Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?

► Written tests

► Pre-employment tests (PAGE 170)

► Oral tests

► General tests


Clarity is achieved in part through a balance between ……………………………….

► Precise and familiar language (PAGE 21)

► Complex and difficult language

► Easy and simple language

► Rough and tough language

Question No: 1 ( Marks: 1 ) - Please choose one The form of communication used most of the time for written messages to persons outside your organization is called:

Memorandum Business letter (page 48) Pamphlet Adjustment letter Ways of External Communication • Letters, pamphlets, annual reports, interviews with the news media, etc. Question No: 2 ( Marks: 1 ) - Please choose one Claim letter is also called: Complaint letter (page 91) Adjustment letter Credit refusing letter Collection letter An adjustment letter is the reply to a complaint (called a claim letter). Question No: 3 ( Marks: 1 ) - Please choose one Letter refusing adjustment is written when: The seller is at fault. The buyer is at fault. (Page 94) Nobody is at fault. The third party is at fault. (Page 95) Both correct Writing Letters Refusing Adjustments (1)When the Buyer Is At Fault (2)When the third Party is at Fault Question No: 4 ( Marks: 1 ) - Please choose one Collection letter should be: Emotional Persuasive Demanding (page25) Critical Question No: 5 ( Marks: 1 ) - Please choose one

Unsolicited letters are written on ADIA plan which is --------- step approach. Five Two Four (page 161) One AIDA attention, interest, desire, action Question No: 6 ( Marks: 1 ) - Please choose one Sales letters start with: An easy and effective way An attention-getting device (page 108) Interesting news Buffer Question No: 7 ( Marks: 1 ) - Please choose one Memorandum is used to: Inform someone not related to your company. Communicate to someone within your own company. (Page 113) Communicate to other company. Communicate to the general public Question No: 8 ( Marks: 1 ) - Please choose one --------------- is a group of people who are appointed to solve a specific problem. A standing committee A committee A task force (page 117) A help desk Question No: 9 ( Marks: 1 ) - Please choose one Nem con is a term, used for meeting which means ---------------. One who speaks against Every one agree No one disagreeing (page 118) Only a single person disagree

Question No: 10 ( Marks: 1 ) - Please choose one The purpose of a --------------- is to convey essential information in an organized and Useful format. Business report (page 124) Progress report Informal report. Formal report Question No: 11 ( Marks: 1 ) - Please choose one A ------------------is a cross between interoffice memo and a formal report. Memo report (page 125) Analytical memo report Informational memorandum report Feasibility report Question No: 12 ( Marks: 1 ) - Please choose one Personal Nonverbal communication involves kind of nonverbal behavior that is unique to: Four persons One person (page 15) Six persons Three persons Question No: 13 ( Marks: 1 ) - Please choose one The best way to create a message is to focus on you’re: Audience (page 160) Written material Appearance Oral presentation Question No: 14 ( Marks: 1 ) - Please choose one For writing a successful resume, it is better to adopt which attitude? We Personal pronoun You (page 156) He\She All third persons

Question No: 15 ( Marks: 1 ) - Please choose one What is the purpose of writing a follow-up letter to an organization? To show your interest in working for the organization (page 165) To decline the offer of the organization. To ask for information. To represent organization s attitude Question No: 16 ( Marks: 1 ) - Please choose one Which type of interview is less formal and unstructured? Casual interview Situational Interview Structured Interview Opening-ended interview (page 168) Question No: 17 ( Marks: 1 ) - Please choose one In which interview, recruiters see how does a candidate handle himself under pressure? Stress Interview (page 168) Situational Interview Video Interviews Structured Interviews Question No: 18 ( Marks: 1 ) - Please choose one When your message contains all the facts, the reader or the listener need, it is called: Complete (page 31) Considerate Courteous Clear

Question No: 19 ( Marks: 1 ) - Please choose one ---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement. Negotiation (page 185) Communication Consultation Discussion Question No: 20 ( Marks: 1 ) - Please choose one Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------. All countries Six countries Many countries (page 33) Asia Question No: 21 (Marks: 1) - Please choose one Fisher and Ury (1991) developed a concept known as: Negotiation Communication Communication Principled bargaining (page 190) Question No: 22 (Marks: 1) - Please choose one A good research proposal is that which is: Narrowly defined (page 196) Broadly defined Without any limit Good copy of plagiarism Question No: 23 ( Marks: 1 ) - Please choose one ----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships. Research method Quantitative perspective (page 206)

Qualitative perspective Qualitative perspective Question No: 24 ( Marks: 1 ) - Please choose one If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------. Formal perspective Qualitative perspective (page 206) Informal perspective Quantitative perspective Question No: 25 ( Marks: 1 ) - Please choose one : --------------------- are designed to analyze relationships between two or more variables. Co relational Studies (page 207) Causal comparative studies Descriptive studies Group studies Question No: 26 ( Marks: 1 ) - Please choose one APA style requires authors to use past tense or ------------------when using signal phrases to describe earlier research. Present perfect tense (page 212) Past perfect tense Future perfect tense Only continuous tense Question No: 27 ( Marks: 1 ) - Please choose one The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery? Memorization Reading Extemporaneous (page 181) Writing

Question No: 28 ( Marks: 1 ) - Please choose one Sounds such as uh-huh , um , uh ; silent pauses represent which on of the followings: Vocal characterizers Vocal Qualifiers Vocal Segregates (page 17) Vocal intensifiers Question No: 29 ( Marks: 1 ) - Please choose one An attachment notation is included to remind the reader to check for additional pages of information. This is typed single or double space below the reference initials. Match the above statement with one of the followings: Enclosure(s) (page 51) Copy Notation Postscript Attention line Question No: 30 ( Marks: 1 ) - Please choose one While drafting a letter which thing should we ignore? Be Specific. Avoid general objectives. Be as clear as possible about the kind of opportunity and industry you re looking for. We can talk in a difficult language (page 160)


An exchange of information within an organization is called:

► Internal communication (PAGE 5)

► External communication

► Horizontal communication

► Vertical communication


Unsolicited letters are written on ADIA plan which is --------- step approach.

► five

► two

► four (PAGE 161)

► one


Sales letters start with:

► An easy and effective way

► An attention-getting device (PAGE 108)

► Interesting news

► Buffer


Which writing style characterizes memos?

► Informal (PAGE 113)

► Formal

► Impersonal tone

► Neutral


In circular letters personal interest is created by using the word -----------------.

► you (PAGE 115)

► our customers

► everybody

► dear customers








The most important communication task for business students is to prepare which thing?

► Resume (NO REFERENCE) GROUP THINKING

► Memo

► Document

► Circular



► Functional

► Chronological (page 151)

► Analytical

► Job oriented


In which type of resume, the work-experience section dominates after name, address and objective.

► The Chronological Resume (page 151)

► The Functional Resume

► The Combination Resume

► Job oriented Resume


The principle through which your message will get across, so that the receiver will understand what you are trying to convey,is called:

► Completeness

► Clarity (page21)

► Conciseness

► Consideration


A formal style is characterized by more------------ sentences.

► simple

► complex (page 23)

► easy

► short


There are ---------------- negotiation strategies.

► Two

► Three

► Four (page 186)

► Five

1. Win-win strategy • 2. Win-lose strategy • 3. Lose-win strategy

• 4. Lose-Lose strategy


A good research proposal is that which is :

► Narrowly defined (PAGE 196)

► Broadly defined

► Without any limit

► Good copy of plagiarism


How many types of pre-employment tests are administered by companies?

► Three (PAGE 170)

► Four

► Two

► Five


The--------------- section of a thesis explains the reasons for doing the research, and indicates why the research is important, valuable or significant.

► Introduction (PAGE 198)

► Background

► Conclusion

► Centre

Question No: 16 ( Marks: 1 ) - Please choose one vuZs google group

------------------is a well established research question that can be in the form of a descriptive statement or a question.

► Analysis

► Hypothesis (page 200)

► Appendices

► Criticism





► 30 to 60 seconds (page 172)



All pieces of literature, key journals and books referred to in proposal should be listed at the end of the proposal. It is called------------------ section of thesis.

► tables and figures

► appendices

► bibliography (page 205)

► index



► Casual

► Informal

► Formal (page 179)

► Interpersonal


Which one is national variable from the followings?

► Time

► Space

► Economics (page 36)

► Food


A company usually writes good will letters to:

► Customer (page 65)

► Manager

► Director

► Chairman


Fisher and Ury (1991) developed a concept known as :

► Principled bargaining (page 190)

► Negotiation

► Communication

► No communication


----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.

► Research method

► Quantitative perspective (page 206)

► Qualitative perspective

► Normal perspective



► Proposals (page 145)

► Recommendation

► Memo

► Overview


Which one of the suggestions is not the part of replies to inquiries?

► Give the Exact Information Requested

► Express Appreciation for the Inquiry

► Sell Your Organization or Product

► End with a Negative Closing (page 73)



► Three

► Four (page 181)

► Two

► Five


There are ------------- types of job letters

► two (page 161)

► three

► four

► five


Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?

► Written tests

► Pre-employment tests (page 170)

► Oral tests

► General tests


Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking

► Manners

► Physical appearance (page 172)

► Eye contact


Communication is an important part of our …………………..today.

► Universe

► Earth

► world (page 21)

► community

Question No: 1 (Marks: 1) - Please choose one While drafting a letter which thing should we ignore?

► Be Specific. ► Avoid general objectives. ► be as clear as possible about the kind of opportunity and industry you’re looking for. ►We can talk in a difficult language Reference page#160 The purpose of your resume is to get employers interested enough to contact you for an interview. The purpose of your application letter is to get employers interested enough to read your resume. • Learn something about the organization you’re applying to; • Then focus on your audience; • Imagine yourself in the recruiter’s situation, and • Show how your background and talents will solve a particular problem or • Fill a specific need the company has. During your research, find out the name, title of the person to contact. • So respect your reader’s time, • Include nothing in your cover letter that already appears in your resume. • Keep your letter straightforward, fact-based, short, upbeat, and professional. (Drafting cover letter) • Be Specific. • Avoid general objectives.

• Be as clear as possible about the kind of opportunity and industry you’re looking Question No: 2 (Marks: 1) - Please choose one It means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. For this purpose, denotative words will be used instead of connotative words. Match this statement with one of the following principles of communication: ► Clarity ► Conciseness ► Consideration ► Concreteness Ref: page#31 Concreteness • Concreteness means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. To achieve concreteness, denotative words will be used instead of connotative words. By using concrete facts and figures, you can make your reader know exactly what is required or desired. Concrete messages are more richly textured. They avoid vagueness. Question No: 3 (Marks: 1 ) - Please choose one If you are citing a work done by three to five authors what will be the proper way to refer them? ► Kernis, Cornell, Sun, Berry & Harlow, 1993 ► Kernis, Cornell, and Sun, and Berry, & Harlow 1993 ► Kernis and Cornell, Sun, Berry, & Harlow, 1993 ► Kernis and Cornel, Sun and Berry and Harlow 1993 Ref: page# 215 A Work by Three to Five Authors: List all the authors in the signal phrase or in parentheses the first time you cite the source. (Kernis, Cornell, Sun, Berry, & Harlow, 1993) In subsequent citations, only use the first author's last name followed by "et al." in the signal phrase or in parentheses.

Question No: 4 ( Marks: 1 ) - Please choose one The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery? ► Memorization ► Reading ► Extemporaneous ► Writing Ref: page# 181 Extemporaneous This method of delivery is very carefully planned and practiced. In it, the speaker makes a presentation with the help of an outline, note cards, or visual aid. It is very popular and effective method of delivering a speech. In this way the speaker can glance at his notes, keep eye contact and speak in a natural, conversational tone Question No: 5 (Marks: 1) - Please choose one How many main delivery methods of an oral presentation are used? ► Three ► Four ► Two ► Five Ref: page# 181 The effectiveness of your presentation largely depends on how it is delivered. There are four main delivery methods, you can choose according to need and situation. Question No: 6 (Marks: 1) - Please choose one If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------. ► Formal perspective

► Qualitative perspective ► Informal perspective ► Quantitative perspective Ref: page# 206 A qualitative perspective emphasizes a phenomenological view in which reality inheres in the perceptions of individuals. Studies deriving from this perspective focus on meaning and understanding, and take place in naturally occurring situations (McMillan, 1996). If a study uses language such as the following, it probably has used a qualitative perspective: naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities. Question No: 7 ( Marks: 1 ) - Please choose one A thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will discuss. ► Question ► Statement ► Conclusion ► Quote Ref: page# 200 The thesis statement is usually considered the most important sentence and the main point of your essay/ report or research paper because it out lines the central purpose of your essay. A thesis, statement is one of the greatest unifying aspects of a paper. It should act as mortar, holding together the various bricks of a paper, summarizing the main point of the paper “in a nutshell” and heralds the development of the paper. A thesis statement is what you'll PROVE, it is the ARGUMENT. If is the SCOPE, it is the MAIN IDEA and the PURPOSE of your paper and that you intend to develop, prove, defend or explore with evidence and therefore has an argumentative or informational edge and must not state the obvious. A thesis statement is a sentence that clearly and concisely indicates the

Subject of your paper, the main points you will discuss, and the order in which you will discuss the Question No: 8 ( Marks: 1 ) - Please choose one There are------------- major research perspectives. ► Two ► Three ► Four ► Five Ref: page# 206 Research Perspectives Quantitative and Qualitative Perspectives A research perspective, as used here, is a general view and use of research approaches and methods. There are two major perspectives: quantitative and qualitative. Question No: 9 ( Marks: 1 ) - Please choose one Proposal should be written in a : ► Future tense. ► Past tense ► Present tense ► Present continuous Ref: page# 196 Of course, it should be written in a future tense since it is a proposal. To turn a good proposal into the first three chapters of the dissertation consists of changing the tense from future tense to past tense (from "This is what I would like to do" to "This is what I did") and making any changes based on the way you actually carried out the research when compared to how you proposed to do it. Often the intentions westate in our proposal turn out different in reality and we then have to make appropriate editorial changes to move it from proposal to dissertation Question No: 10 ( Marks: 1 ) - Please choose one Which is an active process of receiving aural stimulus? ► Listening

► Thinking ► Talking ► Silence Ref: page# 192 What is exactly listening? • Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive process. Question No: 11 ( Marks: 1 ) - Please choose one In which negotiation method both parties are dissatisfied? ► Withdrawal ► Accommodation ► Competition ► Cooperation Ref: page# 191 Withdrawal (avoidance) is a negotiation method that makes both parties lose, because one party retracts their point of view or backs away form the situation. This solution. Such dissatisfaction may lead to conflict in the future Question No: 12 ( Marks: 1 ) - Please choose one


► Consultative power ► Expertise power ► Reward power ► Legitimate power Ref: page# 188 Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior Question No: 13 ( Marks: 1 ) - Please choose one

---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement. ► Negotiation ► Communication ► Consultation ► Discussion Ref: page# 185 Negotiation is a process in which two or more parties try to resolve differences, solve problems and reach agreement. Good negotiation meets at as many interests as possible with an agreement that is durable Question No: 14 ( Marks: 1 ) - Please choose one While communicating, when you are aware not only of the perspective of others but also their feelings, you are applying which principle of communication: ► Courtesy ► Concreteness ► Completeness ► Conciseness Question No: 15 ( Marks: 1 ) - Please choose one The resume should be relevant, to the point and which quality is missing? ► Too long ► Repetitious ► Concise ► Complex Ref: page# 156 The “perfect” resume responds to the reader’s needs and preferences and avoids some common faults. Too long: The resume is not concise, relevant, and to the point.

To short or sketchy. The resume does not give enough information for a proper evaluation of the application Question No: 16 ( Marks: 1 ) - Please choose one The purpose of a --------------- is to convey essential information in an organized and useful format. ► business report ► progress report ► informal report. ► formal report Ref: page# 124 The purpose of a business report is to convey essential information in an organized, useful format. And despite technological advances, the ability to accumulate data, organize facts, and compose a readable text remains a highly marketable skill. Question No: 17 ( Marks: 1 ) - Please choose one -------------- are usually short messages with natural, casual use of language. ► Formal reports ► Short reports ► Progress report ► Informal reports Ref: page# 124 Classification of Report Formal or Informal Formal reports are carefully structured; they stress objectivity and organization, contain, much detail, and are written in a style that tends to eliminate such elements as personal pronouns. Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report

Question No: 18 ( Marks: 1 ) - Please choose one Which writing style characterizes memos? ► Informal ► Formal ► Impersonal tone ► Neutral Ref: page# 113 Tone of Memorandums In most companies and organization, memorandums are written in the first person, just as business letters are. Informal writing style characterizes the memos. The tone of the memo is influenced by the position held by the writer in relation to that held by the receiver. Also, the topic under consideration plays an important part in determining tone. Obviously a person writing to a company official to report the results of a financial audit will be more formal than a person writing a co-worker about some routine matter. Question No: 19 ( Marks: 1 ) - Please choose one Memorandum is used to: ► Inform someone not related to your company. ► Communicate to someone within your own company. ► Communicate to other company. ► Communicate to the general public Ref: page# 113 Purpose of Memo When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away. Question No: 20 ( Marks: 1 ) - Please choose one

Sales letters start with: ► An easy and effective way ► An attention-getting device ► Interesting news ► Buffer Ref: page# 108 Getting Attention Sales letters start with an attention-getting device. Professionals use some common techniques to attract audience attention Question No: 21 ( Marks: 1 ) - Please choose one Collection letter are usually written in:

► Line ► Series ► Serial ► Steps Ref: page# 101 Collection Letter Series Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent. Question No: 22 ( Marks: 1 ) - Please choose one Collection letter should be written with the assumption that most people will: ► Pay ► Not pay ► Delay ► Ignore Ref: page# 100 Right attitude for successful collections

• Any emotional reaction on the part of the debtor may reduce the chances of recovery. • Successful collection depends to on the following factors • Understanding of Human Nature • Knowledge of collection policies and laws • Using persuasive / positive appeals effectively i) Appeal to fairness & justice ii) Appeal to pride iii) Appeal to Goodwill iv) Appeal to sympathy Begin with assumption that most people will pay • Give no impression that you doubt the honesty of the debtor • Use a courteous, reasonable tone but become firmer • And more demanding during the later stages of the series Question No: 23 ( Marks: 1 ) - Please choose one A claim is written to-----------the company of the problem. ► inform ► complaint against ► make claim ► refuse Ref: page# 90 A claim is written to inform the company of the problem and suggest a fair compensation. No matter how annoying the nature of the problem, how great the inconvenience, the purpose of a claim is NOT to express anger, but to get results. Question No: 24 ( Marks: 1 ) - Please choose one Research Proposal is one kind of proposal and other one is: ► Solicited proposal ► Unsolicited proposal ► Business Proposal ► Marketing Proposal

Ref: page# 145 Kinds of Proposal • Research Proposal • Business Proposal Question No: 25 ( Marks: 1 ) - Please choose one What are the basic divisions of a formal report other than prefatory and supplementary parts? ► Written parts ► Text parts ► Oral parts ► Added parts Ref: page# 132 Parts of a Formal Report A formal reports manuscript format and impersonal tone convey an impression of professionalism. A format report can be either short (fewer than 10 pages) or long (10 pages or more). It is informational or analytical, direct or indirect. It may be targeted to readers inside or outside the organization. There are three basic divisions of a formal report: 1. Prefatory Parts 2. Text Parts 3. Supplementary Parts Question No: 26 ( Marks: 1 ) - Please choose one ---------------- type of flow takes place between peers in organizations in order to solve problems. ► Horizontal ► Downward ► Upward ► Circular Ref: page# 6 Horizontal Flow • Horizontal flow takes place between peers in organizations in order to solve problems, perform job duties, prepare for meetings, and cooperate on

important projects. So you can imagine that people spend time on listening to and making requests, writing notes and memos, and discussing and writing about projects. And they do it through communication Question No: 27 ( Marks: 1 ) - Please choose one In a request letter, which tone should be opted? ► Courteous ► Demanding ► Apologetic ► Nervous Ref: page# 69 Guidelines 1. Use common courtesy in your request – ask rather than demand 2. Include all the information the recipients will need in order to give you maximum help, but don’t waste the readers’ time with irrelevant details Question No: 28 ( Marks: 1 ) - Please choose one Communication is a process of transmitting and receiving_________________ message. ► Verbal and non verbal ► Verbal and oral ► Written and oral ► Written and non verbal Ref: page# 4 Communication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information. Question No: 29 ( Marks: 1 ) - Please choose one In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as: ► The semi block ► Full block

► Modified block ► Long block Ref: page# 52 2. Full Block This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form. Question No: 30 ( Marks: 1 ) - Please choose one -------------- is the process of drafting your message. ► Composing ► Editing ► Revising ► Reviewing Ref: page# 47 Composing the Messages You have gone through the planning steps. You are ready to compose. Composing is the process of drafting your message. Your first draft is a bit difficult to write. But at least you have brought the most important information on paper. Circular letters are used: Select correct option: To send information to two people. To send the same information to a number of people. To communicate to other company. To send information inside a company. Question # 2 of 10 ( Start time: 08:38:00 AM ) Total Marks: 1 Complaint letter should be called----------------. Select correct option: Persuasive letters Claim letter Inquiry letters Sales letters

Letter refusing adjustment is written when: Select correct option: The buyer is at fault. The seller is at fault. When the third party is at fault. When nobody is at fault. Task force is ------------- after solving a specific problem, assigned to them. Select correct option: Engaged to other problems. Disbanded. Engaged to routine work. Sent on leave There are _____ basic parts of a formal report. Select correct option: 3 4 5 6 Classification of Report is: Select correct option: Informal reports, Short reports Formal reports ,Long reports Formal or Informal reports , Short or Long Reports Informal repots, Long repots Which writing style characterizes the memos? Select correct option: Informal Formal Impersonal tone. Neutral Informal reports are usually short messages with natural, casual use of language. The internal memorandum generally can be described as an informal report. - ----------- letter is the reply to complaint. Select correct option:

Adjustment An inquiry Collection Sales An adjustment letter is the reply to a complaint (called a claim letter). In general, the best attitude is to give the customer the benefit of the doubt. Most persons are honest in their claims, and it is usually better to make the desired adjustment than to risk losing a customer In claim letter the initial statement should contain: Select correct option: Good news. Bad news. Mixed news Ambiguous The following organizational plan is suggested for answering claim letters. A. Initial Statement of the Good News or Main Idea 1. State immediately your willingness to honour the reader's claim. 2. Accept your reader's account as entirely accurate unless good business reasons demand a different interpretation of some points. 3. Adopt a tone of consideration and courtesy; avoid being defensive. 4. Thank the reader for taking the time to write. In circular letters personal interest is created by using the word -----------------. Select correct option: you our customers every body dear customers Minutes, which tell more of the 'story of what happened and who said what at a meeting are? Select correct option: Resolution minutes Narrative minutes Formal minutes Informal minutes Narrative Minutes( fuller picture & view) Sometimes referred to as minutes of narration, narrative minutes tell more of the 'story of what happened and who said what at a meeting. The main points of the background and discussion leading to a decision are recorded, and

Another name of a synopsis is: Select correct option: Report Letter Abstract

Text

Synopsis or Executive Summary A synopsis is a brief overview (one page or less) of report's most important point. It is also called abstract. Executive summary is a fully developed mini version of the report and is comprehensive.

-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Select correct option: Periodic Reports Formal Reports Progress Reports Conference Reports Solicited Sales letters are written: Select correct option: In response to an inquiry. To sell a product or service. To persuade buyer to buy a product. To increase marketing of a product. There are -------- kinds of Sales letters. Select correct option: Three Four Two Five There are two kinds of sales letters: (i) Solicited letter (the organization is invited to respond to sales messages.) (ii) Unsolicited letter (the organization sends out uninvited messages to sell a product or service) Writing whatever type of sales letter, follow these principles. Collection letter should be written with the assumption that most of the people will: Select correct option:

Pay. Ignore. Not pay. Delay Reports, which show "progress," accomplishments, or activities over time or at a given stage of a major assignment are known as -------------. Select correct option: Periodic Reports Conference Reports Progress Reports Feasibility report Progress reports show, "progress," accomplishments, or activity over time or at a given stage of a major assignment. The organizational plan is usually inductive, including topics similar to these. The role of the Chairman as a Committee Member is: Select correct option: To monitor the financial activities To coordinate the work of the committee. Leader, guide, umpire etc To carry out the administrative work of the committee To communicate positively. Letter reports are of ----------- types: Select correct option: Two Three Four Five Letter reports are of two types: 1. Informational Letter Reports 2. Analytical Letter Reports The place where we go to buy or sell commodities is commonly known as ______ . Select correct option: Gym Market Cafe Village

Weekly Market Report gives the condition of the commodities for the past ____. Select correct option: 6 days 6 weeks 7 days 7 weeks Weekly Market Report gives the condition of the commodities for the past six days. It contains closing rates of the last week, the opening rates of that week, the highest and lowest rates and the closing rates of that week. This report also determines the causes of variation in price and the expected price movement in the coming week. Business communities show a keen interest in such reports. Collection letter should be: Select correct option: Persuasive. Demanding Critical Emotional. Collection letters, therefore, should be persuasive rather than forceful, firm rather than demanding. A fair and tactful letter gets better results than a sarcastic or abusive one. In fact, collection letters shluld be "youoriented"; courteous, considerate, and concerned about the customer's best -------------- are usually short messages with natural, casual use of languag Select correct option: Formal reports Informal reports Short reports Progress report ------------------------ include investigation of an issue or problem or Calculation of financial ratios of a company. Select correct option: Formal report Analytical Letter Reports Scientific Reports Informational Letter Reports Analytical Letter Reports These include investigation of an issue or problem

• Calculation of financial ratios of a company in order to command on its financial condition.(Format) A letter report is simply a report Written summary of a meeting's business is called: Select correct option: Minutes Motion Agenda Circular 100% CORRECT SOLVED MCQS FROM MID TERM PAPERS BY LAIBA BUTT Question No: 1 ( Marks: 1 ) - Please choose one Before writing a message, which of the following steps are necessary for effective communication? ► Define the purpose of the message. ► Analyze your audience – readers or listeners, outline – organize – your message. ► Choose the ideas to include, collect all the facts to back up these ideas. ► All of the above PG 42 Question No: 2 ( Marks: 1 ) - Please choose one In order to understand verbal and nonverbal communication which of the following things should we do? ► Accept cultural differences ► Studying your own culture ► Learn about other cultures ► All of the above PG 41 Question No: 3 ( Marks: 1 ) - Please choose one Which one is the aspect of life styles of the country? ► Position of the family ► Social and economic levels PG33 ► Business hours ► All the above Question No: 4 ( Marks: 1 ) - Please choose one It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said. Select one which is true from the followings.

► Kinesics behavior ► Paralanguage PG 16 ► Proximity ► Artifacts Question No: 5 ( Marks: 1 ) - Please choose one Which one is not the component of communication process from the followings? ► Sender/encoder, ► Message, medium, ► Receiver/decoder, feedbacks. ► Audio-visual and technological PG 10 Question No: 6 ( Marks: 1 ) - Please choose one Message Communicator Audience As “sender” Noise as “receiver” This model represents which theory of communication? ► Social environment theory ► General theory ► Rhetorical theory ► Electronic theory PG 8 Question No: 7 ( Marks: 1 ) - Please choose one A formal style is characterized by more------------ sentences. ► simple ► complex PG 23 ► easy ► short Question No: 8 ( Marks: 1 ) - Please choose one All seven C’s can be applied to: ► Oral and written communication ► Written and non verbal communication ► Oral and verbal communication ► Effective business communication PG 21 Question No: 9 ( Marks: 1 ) - Please choose one In which communication expressions are not encoded in words? ► Non-verbal PG 15 ► Verbal ► Written ► Verbal and written Question No: 10 ( Marks: 1 ) - Please choose one An effective way of maintaining communication with employees is to monitor: ► Feedback ► Behaviour ► Environment of the company ► Situation Question No: 11 ( Marks: 1 ) - Please choose one

---------------- type of flow takes place between peers in organizations in order to solve problems. ► Horizontal PG 6 ► Downward ► Upward ► Circular Question No: 12 ( Marks: 1 ) - Please choose one In refusal letter, at which place do we give explanation of the refusal? ► Beginning ► Middle ► End ► Between beginning and middle Question No: 13 ( Marks: 1 ) - Please choose one -----------allows several people to use software at the same time to create documents, keep track of projects. ► Software ► Groupware PG 61 ► E-mail ► Network Question No: 14 ( Marks: 1 ) - Please choose one A person should follow which one of the the following characteristics while writing an email? ► Concise, clear and polite PG 59 ► Verbose, rude and harsh ► Impolite and having negative tone ► Moderate Question No: 15 ( Marks: 1 ) - Please choose one Even the salutation and the complementary close have no punctuation in: ► Open punctuation PG 52 ► Standard punctuation ► Close punctuation ► Long punctuation Question No: 16 ( Marks: 1 ) - Please choose one - --------------- is a printed paper with the name and address of a person or organization. ► Letterhead PG 48 ► Letter pad ► Leaflet ► Document Question No: 17 ( Marks: 1 ) - Please choose one Which one of the followings is not aspect of the AIDA plan? ► Attention ► Interest ► Desire and action ► Skill PG 67 Question No: 18 ( Marks: 1 ) - Please choose one

It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name, is used in the first and last sentences. Subject and writer’s name are typed in capitals. Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block ► The Semi-Block ► AMS (Administrative Management Society) PG 52 Question No: 19 ( Marks: 1 ) - Please choose one It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business. Match this statement with one of the following principles of communication: ► Conciseness ► Courtesy PG 28 ► Consideration ► Completeness Question No: 20 ( Marks: 1 ) - Please choose one Which one of the followings is not the purpose of communication? ► To initiate some action ► To impart information, ideas, attitudes, beliefs or feelings. ► To establish, acknowledge or maintain links or relations with other people. ► To make the people fool and sell your products. PG 1 Question No: 21 ( Marks: 1 ) - Please choose one Globalization means that for a Company to survive, it must establish markets not only in its own country but also in--------------------. ► two countries ► six countries ► many countries PG 33 ► the whole world Question No: 22 ( Marks: 1 ) - Please choose one The last paragraph should be--------------- for an effective business message. ► concise, correct pg 46 ► long, concrete ► long, verbose ► concise, long Question No: 23 ( Marks: 1 ) - Please choose one To communicate easily and effectively with your readers, how many number of principles of communication are applied: ► Nine ► Seven pg 21 ► Eleven ► Six Question No: 24 ( Marks: 1 ) - Please choose one

In----------- characteristics such as body shape, body odors and skin color are included. ► Mental ► Physical pg 16 ► Spiritual ► verbal Question No: 25 ( Marks: 1 ) - Please choose one Selecting some details and omitting others is a process called: ► Abstracting pg 13 ► Extracting ► Attracting ► Fascinating Question No: 26 ( Marks: 1 ) - Please choose one A letter that completes a valid contract between a buyer and a seller is called: ► An order letter ► An acknowledgement letter pg 84 ► An inquiry letter ► A sales letter Question No: 27 ( Marks: 1 ) - Please choose one As good-news plan is similar to direct-request plan, so is persuasive plan to------- ---- plan. ► good news ► bad news pg 67 ► pleasant news ► moderate news Question No: 28 ( Marks: 1 ) - Please choose one ------------------- is often effective for getting a motivational message out to a large number of people. ► Groupware ► Videotape pg 62 ► Software ► Teleconferencing Question No: 29 ( Marks: 1 ) - Please choose one Communication is the process by which individuals share: ► Coordinate activities, and make decisions pg 5 ► Body movements ► Techniques ► Skills Question No: 30 ( Marks: 1 ) - Please choose one ‘AMS’ is the abbreviation of: ► Administrative Management Society pg 52 ► Alcholical Member Society ► Advanced Management Society ► Asian Management Society Question No: 31 ( Marks: 1 ) - Please choose one Sometimes an extra message is added at the end of a letter and is known as:

► Postscript pg 51 ► Attention line ► Subject line ► Copy notation Question No: 32 ( Marks: 1 ) - Please choose one Which is not correct regarding Cultural nonverbal communicaiton Its behavior is common to humankind. PG 15 It is learned unconsciously by observing others in the society group. In Aboriginal culture, for example, eye contact is less acceptable than it is European culture Its common in group of people Question No: 33 ( Marks: 1 ) - Please choose one AIDA plan stands for: ► Attention, Interest, Desire, Action pg 67 ► Authority, Interest, Disclose, Accuracy ► Accuracy, Internal, Diction, Attention ► Action, Interest, Desire, Authority Question No: 34 ( Marks: 1 ) - Please choose one This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form. Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block pg 51 ► The Semi-Block ► AMS (Administrative Management Society) Question No: 35 ( Marks: 1 ) - Please choose one Before writing a message, which of the following steps are necessary for effective communication? ► Define the purpose of the message. ► Analyze your audience – readers or listeners, outline – organize – your message. ► Choose the ideas to include, collect all the facts to back up these ideas. ► All of the above pg 42 Question No: 36 ( Marks: 1 ) - Please choose one Writing became more important as a permanent record of communication in which era? A. Greek B. Medieval and Renaissance pg 2 C. Late 20s D. none of above Question No: 37 ( Marks: 1 ) - Please choose one It refers to the behavioral characteristic, typical of a group, it can be defined as all the ways of life including arts, beliefs and institutions of a population that are

passed down from generation to generation. Match this statement with one of the following concepts: ► Culture ► Communication ► Social lag ► Norms Question No: 38 ( Marks: 1 ) - Please choose one They maintain friendly, pleasant relations with you, regardless, whether you agree with them or not. Good communicators command your respond and goodwill. You are willing to work with them again, despite their differences. Match the above statement with one of the followings: ► Precision ► Credibility ► Control ► Congeniality pg 19 Question No: 39 ( Marks: 1 ) - Please choose one Intensity (loud/soft); pitch height (high/low) represent which one of the followings: ► Vocal characterizers ► Vocal Qualifiers pg 16 ► Vocal Segregates ► Vocal barriers Question No: 40 ( Marks: 1 ) - Please choose one Message Communicator Audience As “sender” Noise as “receiver” This model represents which theory of communication? ► Social environment theory ► General theory ► Rhetorical theory ► Electronic theory pg 8 Q.41) The study of word choice is called A. linguistics B. psychology C. semantics pg 1 D. rhetoric Question No: 41 ( Marks: 1 ) - Please choose one Which one of the subjects is not the part of communication? ► Semantics (the study of word choice) ► Linguistics (the study of language) ► Rhetoric (the study of writing and speaking effectively) ► Geology pg 1 Question No: 42 ( Marks: 1 ) - Please choose one Selecting some details and omitting others is a process called: ► Abstracting pg 13

► Extracting ► Attracting ► Fascinating Question No: 43 ( Marks: 1 ) - Please choose one What is the main idea that you wish to communicate? ► Message pg 10 ► Medium ► Context ► Feedback Question No: 44 ( Marks: 1 ) - Please choose one While sending the message, you are__________ ► decoder ► encoder pg 10 ► decoder and encoder ► initiater Question No: 45 ( Marks: 1 ) - Please choose one Recommendation letter provides: ► Suggestion ► Information ► Advice ► Material information Question No: 46 ( Marks: 1 ) - Please choose one When the company thinks your audience will be interested in what you have to say or willing to cooperate, it usually opts for: ► Indirect approach ► Direct approach pg 63 ► Neutral approach ► Modern approach Question No: 47 ( Marks: 1 ) - Please choose one Demographic changes have something to do with: ► Population correct Ref http://wiki.answers.com/Q/What_does_demographic_change_mean ► Culture ► Environment ► Situation Question No: 48 ( Marks: 1 ) - Please choose one Memo is the short form of: ► Mamorandum pg 56 ► Memory ► Memorial ► Momentom Question No: 49 ( Marks: 1 ) - Please choose one Even the salutation and the complementary close have no punctuation in: ► Open punctuation pg 52 ► Standard punctuation

► Close punctuation ► Long punctuation Question No: 50 ( Marks: 1 ) - Please choose one Conclusions made by reasoning from evidence are called _________ e v i d e n c i n g Proving Inferencing PG 13 Proposing Question No: 51 ( Marks: 1 ) - Please choose one What is CD-Rom database? ► It is used to put information in a form that is easy to digest pg 62 ► It is used to play computer disk ► It is a tool used during the high level meetings ► It is a tool to download songs Question No: 52 ( Marks: 1 ) - Please choose one An exchange of information within an organization is called: ► Internal communication pg 5 ► External communication ► Horizontal communication ► Vertical communication Q.53) The study of language is called ? A. linguistics pg 1 B. sociology C. semantics D. rhetoric Question No: 54 ( Marks: 1 ) - Please choose one A receiver’s attitude towards a message can determine whether it is: ► Accepted ► Rejected ► Accepted or rejected pg 14 ► Mixed response Question No:55 ( Marks: 1 ) - Please choose one Which one of the subjects is not the part of communication? ► Semantics (the study of word choice) ► Linguistics (the study of language) ► Rhetoric (the study of writing and speaking effectively) ► Geology pg 1 Question No: 56 ( Marks: 1 ) - Please choose one Artifact objects are used in which type of messages? ► verbal ► Non-verbal pg 16 ► Written ► Oral and written Question No: 57 ( Marks: 1 ) - Please choose one Personal space varies according to:

► Situation ► Culture, status pg 17 ► Medium ► Channel Q.58 The study of writing and speaking effectively is called ? A. linguistics B. rhetoric pg 1 C. comprehension D. semantics Question No: 59 ( Marks: 1 ) - Please choose one If you have bad news,how can you begin your message? ► With buttering. ► With flattery. ► With buffer pg 45 ► With confidence Question No: 60 ( Marks: 1 ) - Please choose one For Speaking, Mumbling or noise are what kind of barrier A. Psychological Barriers B. Emotional Barriers C. Physical Barriers pg 13 D. Perception of Reality Question No: 61 ( Marks: 1 ) - Please choose one Which of the following parts are related to business letters? ► Heading ► Date ► Inside address, salutation ► All of the above pg 48 Question No: 62 ( Marks: 1 ) - Please choose one Communication is__________way process • One • Two pg 1 • Four • Six Question No: 63 ( Marks: 1 ) - Please choose one ______means that msg is specfic definite and vivid. • Concreteness pg 31 • Completeness • Consideration • Conciseness • Question No: 64 ( Marks: 1 ) - Please choose one For writing an effective business message, there are---------- planning steps. ► seven ► five pg 42 ► two ► three Question No: 65 ( Marks: 1 ) - Please choose one

What is the more formal way of communication? ► Written communication pg 10 ► Oral communication ► Non-verbal communication ► Effective communication Question No:66 ( Marks: 1 ) - Please choose one In order to understand verbal and nonverbal communication which of the following things should we do? ► Accept cultural differences ► Studying your own culture ► Learn about other cultures ► All of the above pg 41 Question No:67 ( Marks: 1 ) - Please choose one -------------------is included to remind the reader to check for additional pages of information. ► Copy of notation ► Enclosure pg 51 ► Subject line ► Attention line Question # 68 Total Marks: 1 Familiar words are often............... Select correct option: Conversational. PG 21 Casual Complex Illegible Question No: 69 ( Marks: 1 ) - Please choose one Which one of the following is part of credibility? Select correct option: The good communicators create a .meeting of the minds’. The good communicators shape your response The good communicators maintain friendly, pleasant relations with you. You trust good communicator.s information and their intentions. PG 19 Question No: 70 ( Marks: 1 ) - Please choose one - ----------------- means to express yourself in fewest possible words. Select correct option: Conciseness PG 25 Completeness Correctness Clarity Question No: 71 ( Marks: 1 ) - Please choose one Vocal characterizers include: Select correct option: Laughing, crying PG 17 Intensity, pitch

Sound, silent pauses Sneeze, tone Question No: 72 ( Marks: 1 ) - Please choose one Communication is an important part of our .........today. Select correct option: Universe Earth World PG 21 Community Question No: 73 ( Marks: 1 ) - Please choose one ----------------- is the dictionary definition of the word. Select correct option: Connotation Denotation PG 12 Fascination Illustration Question No:74 ( Marks: 1 ) - Please choose one Hair and skin color represent which aspect of nonverbal communication A. Body Movement B. Paralanguage C. kinesics behaviour D. Physical Characteristics PG 16 Question No:75 ( Marks: 1 ) - Please choose one __________ is associated with language but not involving the word system. A. Paralanguage PG 16 B. Physical Characteristics C. Body Movement D. Touching behaviour

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ENG301 – Business Communication Online Quiz Kamran haider