Eng201 Collection of Old Papers

Discuss in detail.

"Knowing the seven C's, and using them, will help you become a better communicator".

Question No. 1 Marks : 10

Total Marks: 40 Total Questions: 05

**WARNING: Please note that Virtual University takes serious note of unfair means. Anyone found involved in cheating will get an `F` grade in this course.

c. Write all steps; missing steps may lead to deduction of marks.

b. If you believe that some essential piece of information is missing, make an appropriate assumption and use it to solve the problem.

a. If you think that there is something wrong with any of the questions, attempt it to the best of your understanding.

anyone.

2. Do not ask any questions about the contents of this examination from

1. Attempt all questions. Marks are written adjacent to each question.

Please read the following instructions carefully before attempting the paper:

Time Allowed: 150 Minutes

Final Term Examination – Spring 2005

ENG201 Business and Technical English Writing

www.vujannat.ning.com

What is the difference between hearing and listening? Give short answer.


iv. We assure you (its, it's) a pleasure to do as you suggest. iii. (Continuous, Continual) rains are destroying the crops. ii. I am eager to (tell, advise) you that you have succeeded. i. This act will not (effect, affect) my confidence in you.

Choose the correct word or words that should be used in each sentence listed below: Question No. 4 Marks : 04

Required: Using the above as a request, compose a short informative report that responds to his questions. Additionally, your report should include the three basic parts of a report: introduction, body or text, and a terminal section.

appreciate receiving that information within the next couple of days. just a brief introductory report before we go into more detail. I would competitive environment, and the labour market of Pakistan. I need Please send me pertinent information concerning the economic state, the

Assume for the moment that you are national of a Gulf State stationed in Pakistan. Your vice president of International Marketing in a Gulf State makes this request:


iii. A denotation is hardly the dictionary definition of a word. ii. Bimonthly means both thrice a month and every two months.

must not have essentially the same meaning in both the sender's and receiver's minds.

i. A fundamental principle of communication is that the symbols the sender use to communicate messages

There is some wrong information in each of the following statements. Re-write by correcting them.


http://vujannat.ning.com BEST SITE TO HELP STUDENTS

FINALTERM EXAMINATION

SPRING 2006

ENG201 - BUSINESS AND TECHNICAL ENGLISH WRITING (Session - 3 )

Marks: 44

Time: 120min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, August 15, 2006

Please read the following instructions carefully before attempting any of the questions:


2. Do not ask any questions about the contents of this examination from anyone.

3. If you think that there is something wrong with any of the questions, attempt it to the best of your understanding.

4. If you believe that some essential piece of information is missing, make an appropriate assumption and use it to solve the problem.

5. Write all steps, missing steps may lead to deduction of marks.

6. If the whole question is not visible, students should use the scroll bar.

**WARNING: Please note that Virtual University takes serious note of unfair means. Anyone found involved in cheating will get an `F` grade in this course

For Teacher's use only Question 1 2 3 4 5 6 7 8 9 10 Total

Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21

Marks

Question No: 1 ( Marks: 10 ) The paragraphs of Usman Ahmad’s memo got mixed up on the word processor and they were not numbered. Write the correct order you think they should be in .Two paragraphs are numbered for you as an example. MEMO July15, 2006 From: Usman Ahmad To: Sajid Ali, Managing Director Subject: Quarterly Report on office furniture (3) The first point to stress is that following the acquisition of the Ashiana Group and Shopper’s inn last year, Ashiana international the renamed division , experienced a year of consolidation and profit growth this year. Ashiana International is experiencing profitable growth pattern. In marketing terms, the major events include the collaboration with British companies. A Spanish interior range was also launched which was received and projects sales for next year are encouraging. Here are the results of my analysis of the international performance of Ashiana International together with some prediction for the future development of the business furniture market. The Ashiana International traded exceptionally well during the year, and new products were introduce to extend the new range. The market condition in Germany and Holland were very favorable and Ashiana looks able to tae further advantage of this with new furniture ranges to be launched in these countries in a couple of years.The Swiss Company continues to develop its own market and last year significantly its activity in Southern Europe. However market condition in the USA were not so favorable for Ashiana International but the opening of the showroom in New York should indicate a return to growth in the USA in coming years. (1) I must apologize for the late submission of my report, but the delay was partly connected with my visit to our Spanish outlet, I had

to step in at the last moment for the Sales Manager, who unfortunately suffered a car accident Overall, the past year has been a favorable one for the Ashiana International in all three European regions. This has been the case despite the variable conditions from cou8ntry to country. The prospects for the coming years look favorable on the whole, and only the situation in the USA may give some cause for concern. At the same time marketing activity was strengthened by the opening new showrooms for Ashiana at the new International design Centre in New York City and for Spain in the office and the factory complex just outside Milan. WE also had good production results to show in in our three major European regions.

Question No: 2 ( Marks: 15 ) A software house is looking for a person having masters degree in computer science along with four years experience, he should have proficiencies in data base, web designing, networking and architecture in a trouble shooting environment, he should also be competent in human resource management to fill a challenging position in an organization, make a CV which will enable you to win the required job.

Question No: 3 ( Marks: 1 ) - Please choose one Look at these extracts from correspondence. What does the writer want to know in each case? In view of these circumstances, may we receive your assurance that, assuming we will not be receiving the shipment before July 2, you will be prepared to offer us a discount of 10 percent on the quoted price? They want us to let them know if we ------- ►

(a) Can give them a discount

►

(b) Will ship before July 2

►

(c) Will give them a discount if shipment is delayed

o

►

(d) None of the above

Question No: 4 ( Marks: 1 ) - Please choose one Would you be kind enough to inform us whether the price you have quoted for the units does or does not include a twelve month service contract, which we understood to be part of our agreement with you? They want us to let them know---------- ►

(a) If we are providing a year’s free service

►

(b) How much our service costs

►

(c) How much the units will cost o

►


Question No: 5 ( Marks: 1 ) - Please choose one We would like you to provide us with a detailed specification of the machine so that we may consult our production managers regarding the suitability of the equipment for installation in our assembly plants. Please bear in mind that power requirement of each unit are of particular importance. They want us to let them know if ------------

►

If our machines are suitable for their requirements

►

(b) If we have consulted their managers about this

►

(c) As much as possible about the machine

►


Question No: 6 ( Marks: 1 ) - Please choose one It appears that there may have been some confusion between your quotation ER889 and ER887 and that the quantities of the former may have been inadvertently entered in the latter. We would be grateful if you could check this and inform us if an error appears to have arisen. They want us to let them know if there is an error in our -------- ►

(a) quotation ER889

►

(b) quotation ER887

►

(c) Quotations ER889 and 887.

►


Question No: 7 ( Marks: 1 ) - Please choose one Bearing in mind the difficulties you are having obtaining components , we were wondering whether we might expect delivery of the goods

during the next two weeks or whether there is likely to be still further delay. They want us to let them know--------- ►

(a) What difficulties we are having

►

(b) What components we are obtaining

►

(c) When the goods will be delivered

►


Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is most unequivocally an advantage of written (as opposed to oral) communication? ►

(a)Concreteness and permanence

►

(b)Opportunity for feedback

►

(c) Susceptibility to duplication

►

(d) Clarity of expression

Question No: 9 ( Marks: 1 ) - Please choose one If a supervisor in the sales department requests the help of the Personnel director in a complex disciplinary mater, communication flow is said to be: ►

A. Vertical

► B. Horizontal

►

C. Lateral

►

D. Diagonal.

Question No: 10 ( Marks: 1 ) - Please choose one Which of the following might inhibit upward communication? ►

1. Organizational Politics

►

2. Class perceptions

►

3. Employees aspirations

►

4. Lack of Trust

►

5. All of the above

Question No: 11 ( Marks: 1 ) - Please choose one ’jargon’ means ►

1. Wordiness

►

2. Technical language of an occupational group.

►

3. Joint venture.

Question No: 12 ( Marks: 1 ) - Please choose one ’Grapevine’ suggests

►

1. Formal communication

►

2. Non-verbal communication

►

3. Informal communication

Question No: 13 ( Marks: 1 ) - Please choose one Brief proposal should have ------------- summary. ►

a- executive

►

b- proper

►

c- detailed

►

d- accurate

Question No: 14 ( Marks: 1 ) - Please choose one Visual aids are helpful in-----------------. ►

a- oral presentation

►

b- written presentations

►

c- both a and b

►

d- none of the above

Question No: 15 ( Marks: 1 ) - Please choose one Proposals are ----------------, easily classified into research proposals and business proposals.

►

a- documents

►

b- written communication

►

c- plans

►

d- sales presentations

Question No: 16 ( Marks: 1 ) - Please choose one The ----------------- method of oral presentation involves significant preparation by the presenter. ►

a- extemporaneous

►

b- reading

►

c- memorization

►

d- impromptu

Question No: 17 ( Marks: 1 ) - Please choose one ---------------- is used in a letter to emphasize a point or to include a brief personal message. ►

a- foot notes

►

b- post script .

►

c- end notes

►

d- all of the above

Question No: 18 ( Marks: 1 ) - Please choose one ------------- provides a studied opinion on the value or worth of something. ►

a- Evaluation report

►

b- Research report

►

c- Feasibility report

►


Question No: 19 ( Marks: 1 ) - Please choose one When the audiences are receptive to the message then it is recommended to use ►

a- indirect approach

►

b- direct approach

►

c- persuasive request

►


Question No: 20 ( Marks: 1 ) - Please choose one The problem that occurs during the editing phase of a document is called

►

a- organizational problem

►

b- functional problem

►

c- both a and b

►


Question No: 21 ( Marks: 1 ) - Please choose one While using numbers in non scientific text, one should spell out numbers which are--------.

►

(a) less than fifty

►

(b) less than one hundred

►

(c) less than one thousand

►

(d) None of above

WWW.vujannat.ning.comhttp://vujannat.ning.com

Largest Online Community of VU Students MIDTERM EXAMINATION

SPRING 2006


Marks: 40

Time: 60min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, June 06, 2006




a. If you think that there is something wrong with any of the questions, attempt

it to the best of your understanding.

b. If you believe that some essential piece of information is missing, make an

appropriate assumption and use it to solve the problem.

c. Write all steps, missing steps may lead to deduction of marks.

**WARNING: Please note that Virtual University takes serious note of unfair means. Anyone found involved in cheating will get an `F` grade in this course.

http://www.vupages.com/

http://forum.vupages.com/

For Teacher's use only Question 1 2 3 4 5 6 7 Total

Marks Question No: 1 ( Marks: 10 ) Actions speak louder than words”. Illustrate with reference to non-verbal communication. Question No: 2 ( Marks: 10 ) State whether True or False. When a statement is false, write what is correct. i. Short sentences should average 15 to 20 words. ii. A sentence fragment can be as short as one word. iii. When using sentence structure for giving ideas emphasis, place the most iv. important ideas in the dependent clauses. v. The amount of emphasis given to an idea cannot be influenced by word

choice. vi. For business messages the indirect plan of paragraph organization is

preferred. Question No: 3 ( Marks: 5 ) Avoid needless jargon: i. For the obtaining of the X-33 word processor, our firm will have to accomplish the disbursement of funds to the amount of $ 6000. 2 ii. Give the paragraph unity: The new manufacturing plant will open on November 29. The opening will be marked by a special ceremony. Over 2,000 people will be employed in the new plant. Business and community leaders will be invited to attend the opening ceremony. Question No: 4 ( Marks: 1 ) - Please choose one

Select the correct form for writing dates in business writing. ►

A. Mrs. Johnson completed her sales training on the 7 of April.

►

B. Checks are mailed out on the 15th of September.

►

C. The tryouts are scheduled for the twelfth.

►

D. None of the above.

Question No: 5 ( Marks: 1 ) - Please choose one Select the correct form for writing dates in business correspondence ►

A. 03/22/02

►

B. 22 March, 2002

►

C. June 3rd, 2004

►

D. August 22, 2003

Question No: 6 ( Marks: 1 ) - Please choose one When an email message is sent from the production supervisor to the customer who purchased the end product, this would be considered: ►

A. external–operational communication

►

B. internal-operational communication

►

C. personal communication

►

D. none of the above

Question No: 7 ( Marks: 12 )

Write an inquiry letter about an item or service you have seen advertised. Choose something about which you want to learn more. Ask no fewer than six questions and provide whatever explanations you think are necessary to help your reader answer your questions fully.[Write as a prospective buyer, not as a student]

WWW.vujannat.ning.comhttp://vujannat.ning.com

Largest Online Community of VU Students MIDTERM EXAMINATION

SPRING 2007


Marks: 30

Time: 90min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Wednesday, May 09, 2007




a. If you think that there is something wrong with any of the questions, attempt

it to the best of your understanding.

b. If you believe that some essential piece of information is missing, make an

appropriate assumption and use it to solve the problem.

c. Write all steps, missing steps may lead to deduction of marks. **WARNING: Please note that Virtual University takes serious note of unfair means. Anyone found involved in cheating will get an `F` grade in this course.


Marks Question 11 12

http://www.vupages.com/

http://forum.vupages.com/

Marks

Question No: 1 ( Marks: 10 ) Due to frequent emergence of various cell phones in market, your cell phone company, 'Classic Mobiles' is undergoing certain loss. Your General Manager has asked you to give suggestions to increase the product sales. Write a ‘proposal’ in response to your GM‘s instructions. Question No: 2 ( Marks: 1 ) - Please choose one Choose the right option. Buffer of a bad news should be---------. ►

positive

►

explanatory

►

neutral

Question No: 3 ( Marks: 1 ) - Please choose one Acknowledgment responses from audiences are like --------------. ►

nods

►

frowns

►

all of the above

Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is most unequivocally an advantage of written (as opposed to oral) communication? ►

concreteness and permanence

►

opportunity for feedback

►

susceptibility to duplication

Question No: 5 ( Marks: 1 ) - Please choose one

If a supervisor in the sales department requests the help of the Personnel Director in a complex disciplinary matter, communication flow is said to be: ►

vertical

►

lateral

►

horizontal

Question No: 6 ( Marks: 1 ) - Please choose one The problem that occurs during the editing phase of a document is called---------------. ►

functional problem

►

organizational problem

►

both a and b

Question No: 7 ( Marks: 10 ) Write a note on Meeting Documents including Agenda, Formal and Informal Meeting Minutes. Also describe as to how they contribute to conduct a meeting. Question No: 8 ( Marks: 1 ) - Please choose one Fill in the blanks with appropriate words. ________ the girls _________ boys were asked to take part in the game. ►

Either .... or

►

Whether .... or

►

Both .... and

Question No: 9 ( Marks: 1 ) - Please choose one

The highest mountain is not Mount Ophir, ___________ it?

►

was

►

is

►

isn't

Question No: 10 ( Marks: 1 ) - Please choose one It rained _______________ June and into the first half of July. ►

along

►

over

►

through

Question No: 11 ( Marks: 1 ) - Please choose one After the boys ________________ the rubbish, they were allowed to go for their recess. ►

cear

►

cleared

►

had cleared

Question No: 12 ( Marks: 1 ) - Please choose one Her love for her son made her _______ to all his wrong-doings. ►

bind

►

blinded

►

blinds

Connecting VU Students

FINALTERM EXAMINATION SPRING 2006


Marks: 50

Time: 120min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, August 15, 2006




3. If you think that there is something wrong with any of the questions, attempt it to the best of your understanding.

4. If you believe that some essential piece of information is missing, make an appropriate assumption and use it to solve the problem.

5. Write all steps, missing steps may lead to deduction of marks.

6. If the whole question is not visible, students should use the scroll bar.

**WARNING: Please note that Virtual University takes serious note of unfair means. Anyone found involved in cheating will get an `F` grade in this course


Marks Question 11 12 13 14

Marks Question No: 1 ( Marks: 15 )


How can informal communication contribute to the goals of formal organization? And in what ways it is dangerous? Question No: 2 ( Marks: 10 ) Consider yourself as branch manager of The Bank of Punjab, The Mall Lahore. A customer has a complaint that he was not allowed to enter into your bank as the doors were closing. He has the point that he had to make an urgent and short transaction. The customer’s name is Mr. Ehsan Ali. Write an appropriate letter of adjustment to him. Question No: 3 ( Marks: 5 ) Choose the best of the following opening paragraphs of claim letters and justify your choice by logical reasons. In line with your policy on consumer satisfaction published in your recent catalogue, I am requesting a cash refund of Rs.1200/- for a toaster I purchased two weeks ago for cash. The reason I have directed this request to your office is that your department manager said such a refund would not be possible. (Written to the adjustment department manager). Never in my life have I been treated so rudely as I was the other day in your store, by two Jerks you call employees. The way I was insulted gave me a good indication of what kind of people you’re hiring these days and the standard of your store. I’m so mad I will never go back to your store again. In the past year I had ordered nearly Rs.5000/-in goods from your store, by mail. Two weeks ago I came there in person and bought a grey overcoat. As I was heavily loaded with packages, I asked the clerk to send the garment to me by store delivery. When the overcoat arrived, I was busy and so did not open the package until two days ago. Question No: 4 ( Marks: 10 )


“Listening is the most underrated communication skill “argue by giving at least 4 arguments “for” or “against “this statement to prove your stance. Question No: 5 ( Marks: 1 ) - Please choose one Fill in the blanks with appropriate words. To create a memorable speech the subject of the speech should be related to---------------. ►

(a) Government’s needs.

►

(b) Media’s needs

►

(c) Audience’s needs

►

(d) None of above

Question No: 6 ( Marks: 1 ) - Please choose one Which of the following should be essentially considered during speeches and presentations? ►

a- Dress

►

b- Time

► c- Microphone


►

d- None of above

Question No: 7 ( Marks: 1 ) - Please choose one -------------- is a nonverbal communication conveyed by posture and movement. ►

a- expressions

►

b- body language

►

c- nodding of head

►


Question No: 8 ( Marks: 1 ) - Please choose one Implication of a word or a suggestion separate from the usual definition is called ►

a- Denotation

►

b- Connotation

►

c- implementation.

► d- none of the above


Question No: 9 ( Marks: 1 ) - Please choose one Buffer of a bad news should be ►

a- explanatory

►

b- neutral

►

c- positive

►

d- negative

Question No: 10 ( Marks: 1 ) - Please choose one All seven C's can apply to ►

a- Oral communication

►

b- Written communication.

►

c- Both of the above.


►

d- None of the above.

Question No: 11 ( Marks: 1 ) - Please choose one Written defamation is called ►

a- Slander

►

b- Libel

►

c- Written disagreeable opinions.

►

d- None of above.

Question No: 12 ( Marks: 1 ) - Please choose one A semicolon is more --------- than the comma. ►

a- Formal

►

b- Informal

►

c- Useful.


►

d- None of above.

Question No: 13 ( Marks: 1 ) - Please choose one Salutations are used in ►

a- memorandums

►

b- Letters

►

c- Informal speech.

►

d- None of above.

Question No: 14 ( Marks: 1 ) - Please choose one A visual consisting of parallel bars representing specific data is called ►

a- Line graph

►

b- Pictogram


►

c- Bargraph

►

d- None of above.