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What is e-Business ?
e-Business describes an Organisation that exploits the full potential of IT, Business Processes, Culture and People to streamline it operations, with the aim of delivering the best possible value to it’s customers.
General E-Polices: “Five Steps to Success in E-Commerce” (from Customers.com®)
1. Make it easy for customers to do business with you.
2. Focus on the end customer for your products and services.
3. Redesign your customer-facing business processes from the end customer’s point of view.
4. Wire your company for profit: design a comprehensive, evolving electronic business architecture.
5. Foster customer loyalty -- the key to profitability in electronic commerce.
What do you need your e-business to do?Gather information about customer
demographics and buying preferences
target new goods and services to customers
reach new markets
expedite the purchase process, delivery, customer service, and customer feedback
personalize pricing and offers
manage back-office functions more efficiently
Methods to “Selling on the Web”Front-end Shopping Cart Only
Customer fills online shopping cart and calls telemarketing center to place order, or prints out order form to mail or fax in
Batched Credit card Orders One-way transmission and batch upload No real-time inventory or credit card validation
Real-time Online Credit Card Orders Real-time interface to inventory and validation Customer given option to backorder, change credit card,
and gets live order confirmation #
Government General “e-Business Policies”
Business and others are not unnecessarily burdened with prescriptive regulation where it is not necessary;
Regulatory intervention can be necessary, but generally should be used only as a last resort, and then only if it can be shown that it is likely to be more effective than other means
General “e-Business Policies”Definition: Intermediaries are organisations from the
private or voluntary sectors offering services targeted at groups of customers. They do not offer services on behalf of the public sector, and shall not represent themselves as so doing. The intermediary is acting as an agent of the end customer
Intermediaries’ Market Strategy: Intermediaries shall be free to target any customers for their services
Intermediaries’ Products and Services: Intermediaries are free to offer any legal products or services
Fair Competition: Intermediaries propositions shall only be refused by Government departments on grounds of explicit and relevant conflicting policy, or where any arrangement with a particular intermediary or types of intermediary would preclude others from intermediating the services
General e-Business Policies Joint Working (Pre-Implementation):
Negotiations at each stage from inception to launch shall be time-boxed and agreed by both parties
Remuneration: Partnerships with Intermediaries will work best when both parties have a natural, mutual interest in the arrangement and remuneration should not be necessary. In some instances Intermediaries may receive a fair remuneration.
Legal Requirements: Intermediaries must conform to legal requirements that enable them to intermediate public services effectively.
Technical Standards: Intermediaries shall conform to the government technical standards for interoperability and information exchange.
General e-Business Policies Access Rights: Intermediaries can expect effective
and efficient access to public sector information and human resources to enable successful mediation in the supply of public services.
Branding: Intermediaries can adopt their own brand in their interface with their customers.
Market Position: Incumbents must not abuse their [dominant market] position.
e-Business Planning Challenges Organize The Effort
Select the core Team, establish the rules & Standards
Current Inventory Understanding what’s going on today, making use of
all prior efforts
Review Best Practices Start thinking
Define Ideal Practices Understanding the gap between how it currently works and
defining how it “Should Work”
e-Business Planning Challenges
Business Impact Analysis Measuring, quantifying, and comparing the difference Obtain a firm Commitment from the TEAM to deliver.
Create Implementation Plan Prioritizing what’s next, not just a Systems Plan… The
Solution includes changing People & Technology
Build/ Test/ Roll-out Web Site Development Process
Challenge within the Principles of regulator
1. No Transparency;2. No Independence3. No Objectivity;4. No Professionalism; and5. No Efficiency.
Challenge within Decision Making
1. Decision not within a legal authority;
2. Doesn't consider all relevant matters:
3. Is not made in good faith for proper purpose;
4. Not based on evidence;
5. Most of the time not reasonable;
6. Those effected by decision is not given accorded procedural fairness;
7. Most of Government policy not properly applied;and
8. Regulators act on the direction of other person.
Challenge within the Principles for regulation1. Delaying introducing competition;2. Maximums regulatory intervention
after competition;3. Regulate most of the time not by
principle;4. No harmonization with international
regulatory standards. s
Do you understand your business today?
Are you ready to change the way you do business?
Do you have a Strategy for using e-Business?
What are your competitors doing?
Do you have to build your own Applications?
What are your Strengths and Weaknesses?
Do you have well defined Processes in Place?
Before you start with e-Business you Before you start with e-Business you must answer some serious questions?must answer some serious questions?
Legal & Policy Issues
Antitrust &Competition Policy
E Signature Authentication
PrivacyPersonal Data Protection
Jurisdiction of Laws &Courts
Third Party Liability
Tax and Tariff
IPR = Patent, TrademarkCopyrights & Domain
Names
Self Regulation
Consumer Protection
Uniform Contract Laws
Content(Gambling,
Pornography)
Security & Encryption
Standards & Interoperability
TelecomDeregulation
•Social / Cultural Challenges•Economic Challenges – Infrastructure•Technology•Legal / Policy Challenge•Education & Awareness
Challenges
ASP Principles for e COMMERCE1. Support business procedures that are in harmony
with international practices led by private enterprise initiatives.
2. Support technological developments that will lead to the establishment of Arab interconnectivity and interoperability.
3. Create a favorable environment for open and fair participation in eCommerce.
4. Reform the legal systems of each country, and international trade agreements between nations, to accommodate the new concepts of law to facilitate eCommerce.
5. Promote education to increase information literacy among all citizens.
