Embed Size (px)
Citation preview
1
1
Enforcement Wireless ComputingEnforcement Wireless ComputingAn award winning solution for increasing revenue
2
EWC ObjectivesEWC Objectives
• Generate additional $9 million
• Increase EO field time
• Improve cold-stop effectiveness
• Anytime access to taxpayer information
Increase Delinquent Tax Collections
Increase Field Time
2
3
EWC Solution RequirementsEWC Solution Requirements
• Wireless data access
• Easy to use
• Quick deployment
• Security
• Significant ROI
4
Enforcement Division StatsEnforcement Division Stats
Fielders: 75
Offices: 20
Taxes: 66
DPHFT: ~$3,500
TSIF: < 30%
Dollars Per Hour of Field Time
Time Spent In Field
Pre-EWC
Enforcement
3
5
EWC Scope: Hardware, Software, ServiceEWC Scope: Hardware, Software, Service
Hardware
•Ultra-portable tablet PC•Windows 2000/Tablet XP•High-speed Wireless Service•Mobile ink-jet printer
Software
•Custom .NET application•Optimized for field use•Multiple security levels
Service
•Adea Solutions support•Expert help desk•Next-day replacement
6
EWC Application ComponentsEWC Application Components
• Case Browser
• Payment Collection
• Tax Forms
• Unscheduled Visits
• Canvassing Events
• GPS
4
7
EWC Enables EOs toEWC Enables EOs to……Access Info
• View complete taxpayer records, history and case comments in field.• Perform unscheduled “cold stops” with full access to taxpayer info.• Canvass events and determine delinquency of tax payer.
Update Records
• Record payments and issue receipts at taxpayer location.• Enter comments and next contact information during the visit.• Pre-fill tax forms and update mainframe and imaging systems.
Use Tools
• Link to tax law information in the field.• Generate driving directions (maps) from and to any location.
8
EOs Get Behind PilotEOs Get Behind Pilot
In first week of pilot:
“I was assisting in a fullseizure and we had amistake on the "PropertySeized“ report, but, thanks tomy tablet, I was able to printout a corrected copy right onthe spot.”
5
9
EWC ResultsEWC Results
• Increased time in the field: Average of 8 additional(and more productive) hours in the field per month
• Increased collections: Quick payback, over $4.7Mincrease in first 2 months.
• Increased productivity: Strongly supported bycollectors in the field, currently in production.
Bottom Line: Dramatic increase inproductivity and revenue
10
How Does It Work?How Does It Work?
Three ways to getinformation
1. Local2. Sync3. Real-time
(Wireless or Wired)Internet
}
EO CICSMainframe
Data
StagingServerSynchronization (over VPN)
Loca
l Use
Real-time Access
AWM Data
6
11
How Does It Stay Secure?How Does It Stay Secure?
Passwords and encryption keeps data secure
Login and Password
EWC ApplicationEWC Application
Encrypted Data
Tablet DatabaseTablet Database
Encrypted VPN
WirelessWireless
12
EWC:EWC: DemoDemo
7
13
Enforcement Computing Before EWCEnforcement Computing Before EWC
• EOs Tied to office
• Duplicate entry
• Multiple systems
• Stack of paper
14
Enforcement Computing with EWCEnforcement Computing with EWC
• Information and tools always available
• Nothing to print
• Simple interface reduces training
• Single System = one point of data entry
8
15
Additional BenefitsAdditional Benefits
• Improves taxpayer service
• Business continuity – EOs have data, evenwhen back-end systems are down
• Line busting
• One source for all TP information
• On-line tax forms
• Secure signing of all documents
16
• Provides measurable ROI
• Increased time in the field
• Increase in delinquent tax collection
• Strong user acceptance
• Better tax payer service
• Exceeding initial goals and estimates
• TASSCC Excellence Award 2003
Solution ResultsSolution Results
9
17
QuestionsQuestions
18
Contact InformationContact Information
Steve HallAdea Solutions, Inc.(512) [email protected]
Albert PerezTexas Comptroller of Public Accounts(512) [email protected]
