With rapid urbanisation, Mumbai city is growing vertically. The city's roads are packed with traffic; the number of vehicle owners grows by the day. Emissions from vehicles are a big reason for the rise in carbon levels in the atmosphere and pollu-tion—all of which harms our health.

Reliance Energy, the leading power utility in suburban Mumbai, is conscious of its responsi-bility towards creating and conserving a clean environment for sustaina-ble development.

To support this, we have come up with an Electric Vehicle Charging Station at our office in MIDC, Andheri.

About Electric Vehicles: Battery-based electric

vehicles (EVs) are zero emission vehicles: they have no tailpipe emissions and derive power from a

battery pack. There's no internal combustion engine—electric motors drive the wheels.

Electric vehicles typically use chemi-cal-based batteries (like lithium-ion), which powers the electric motors and motor controllers for propulsion.

This is different from an internal combustion engine (ICE) vehicle which uses fossil fuel like petrol, diesel or natural gas for its propulsion, emitting greenhouse gases (GHG) which pollute the environment.

EVs can be charged from non-fossil based sources and also from the distributed generation with utility, community- and customer-based generation sources (e.g. roof-top solars and wind generation).

Electric motors are also more energy-efficient than gasoline or diesel

engines. Losses are lower, especially when the motors are brushless. Direct Current (DC) batteries also store DC power and don’t need power conversion.

Battery electric cars have added benefits of the home recharging. A 240V outlet, similar to those used for air conditioners or washing machines, can be used to charge a battery-based electric car, albeit at a slow charge rate. Once fully charged, most electric cars can meet consumer’s day-to-day driving range requirements.

Going ahead, as a Pilot Project, RInfra Distribu-tion proposes to install another fifteen charging stations in its license area, on its existing receiving station locations to evaluate various types of charging technologies like slow, fast and rapid charging.

Energytimes

t h e r e l i a n c e e n e r g y n e w s l e t t e r 2 December 2017

QUICK NOTES

Tree plantation at Khopoli

Reliance Infra employees, along with friends and family members, participated in the outdoor initiative in support of this year's UN environment theme "Connect to Nature”. It was held at village Navghar near Jambhulpada on Khopoli Pali Road on 18th June; 550 saplings of various Indian trees of 80 di�erent varieties were planted.

National Award for Excellence in CSR and Sustainability

Clothes collection drive

This year too the CSR department of Reliance Energy conducted an “Old Clothes Collection Drive”. Running from 9th October until 12th October, It involved our sta� from Reliance Energy, Mumbai Metro and Transmis-sion Division o�ces. The clothes were repacked and distributed directly to less privileged people in the villages of Ambepada, at New Palghar (about 100km from Mumbai). Over 5,000 clothes were distributed on the occasion of Diwali.

Reliance Energy’s Young Energy Savers (YES) initiative won a National Award for Excellence in CSR and Sustainability at the National CSR Leadership Congress.

24x7 toll free: 1800 200 3030 & 19122www.relianceenergy.in

C/relianceenergymumbai | L@reliance_energy

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Electric vehiclecharging station launched

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Energytimes400 SQKM di s t r i b u t ion a r e a 24,00,000 c u s t om e r s

FROM THE CEO’S DESK

DEBASISH BANERJEE

We hope that all of you had a wonderful Diwali and had great times with friends and family!

We at Reliance Energy are always ready and eager to serve you better through our unique mesh network which provides network redundancy & alternate Supply in the event of any fault or natural calamity, thus ensuring uninterrupted supply to you.

In the last downpour on 29th August 2017, Mumbai suburbs received 331 mm rainfall coupled with high tide causing heavy water logging in certain low lying pockets viz, Kalina, Kurla, Mankhurd, Bandra, Santacruz, Vile Parle, Andheri, Borivali, Dahisar and Mira Road. However, due to our cutting-edge technologies viz. SCADA, DMS & GIS, we could disconnect electric supply remotely at the waterlogged area, to ensure safety and thus provide power supply to a majority of our Customers with minimum Interruptions. In our endeavour to serve you better, we will continue with our technological advancements along with a focus on strengthening our customer service levels.

As a New Age Utility, Reliance Energy is gaining new grounds to create compelling multi-channel customer experiences through its digital & mobile platforms. We are excited to talk about our newly launched services in the subsequent sections of this newsletter.

We would be happy to see you availing these services.

Having said this, we would like to ensure all of you that we are committed to helping run Mumbai 24x7 and it is always our endeavour to give you the best services.

Wishing you all a very happy and a prosperous New Year in advance.

The annual event of International Coastal Clean-up (ICC), which is conducted by Indian Coast Guard HQ, Maharashtra, took place this year on 16th Septem-ber from 8:00 am to 11:00 am on the beaches of Juhu, Mahim, Girgaon, Dahanu and Navi Mumbai.

On display was our commitment to the marine environment and coastal cleaning in our distribution areas—and we worked in partnership with Indian Coast Guard (which was leading the event as a part of Swacch Bharat Abhiyan).

Reliance Infrastructure also participated as a sponsor for the Juhu Beach cleaning drive. Our employees, their family members and friends and local citizens participated as volunteers; around 3,000 school students from across the Mumbai suburbs joined in at Juhu beach. Besides cleaning the beach, there were also lectures on the importance of marine environment, its upkeep, preservation and conservation.

Around 400kg of waste, including plastic and other non-bio-degradable waste, as collected from the beach; a total of 360 man-hours was invested by Reliance Energy employees in the coastal clean-up.

Our Vice President Shri Ricky Uchil received a memento from Indian Coast Guard for our company co-sponsorship and active participationin the programme.

Cleaning Juhu Beach afterGanpati Visarjan

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Energytimes10,000M of c a b l e s 5,000 s u b s t a t ion s

Customer Service Update

1. Reliance Energy introduces ChatBOT—ELEKTRA

In August of this year Reliance Energy launched Elektra— a self-service feature for customers on our website and Facebook page. Key services offered on the ChatBOT include the following:

- View bill details and pay bill using UPI and other modes of payment - Register "No-Supply" complaints- Check "No-Supply" complaint status - Check restoration status of complaints - Digital services information - Touchpoint details - Basic queries

2. Online change of nameReliance Energy introduced the

"Online Change of Name" facility in June 2017—customers can now apply for a Change of Name request online via our website www.relianeenergy.in. Once the request is processed, the customer receives a confirmation over e-mail and the revised name reflects in the next bill.

Online portal: http://iss.rel.-co.in/MUMBAINSC/

3. Hashtag-based services via WhatsApp

Now our customers can also avail of the following services via WhatsApp:

- Check bill details and pay via UPI and other online modes. To use the service send #PAY-BILL<space>9-digit Reliance Energy account no to 9022813030 via WhatsApp. In response, one receives the details of the bill amount and a customised link to click and pay the bill using UPI & other online modes.

- Register "No-Supply" complaints and check restoration status. To use the service send #NOPOWER<space>9-digit Reliance Energy account no to 9022813030 via WhatsApp. In response, a fresh complaint will be registered and a complaint no. will be shared. If the complaint was already registered, the restoration status will be shared.

4. Streetlight complaints registra-tion via Mobile App:

Launched in July of this year, customers can now register a street light complaint by pinpoint-ing the exact location of the street light using Google Maps. The customer can also check the status of the registered complaint, using the mobile app.

5. Power theft reporting via Whatsapp

Customers can now report a power theft on the go via Reliance Energy’s WhatsApp help-desk 9022813030

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