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2
Contents
• Investment in Energy Efficiency
• Helping householder manage costs
• Technology deployment
• Some thoughts on policy
• Summary
3
Investment in Energy Efficiency
Priority 1 - Supporting Area Based Approaches to Energy Efficiency
• In 2014 the Better Energy Communities fund provided €13.5m of funding to local communities to invest in Energy Efficiency.
• Bord Gáis Energy is actively supporting Community Based Organisations with the delivery of area based energy efficiency projects and we will continue to support these schemes in the future.
• In 2014 Bord Gáis Energy supported the installation of energy efficiency measures in Energy Poor households across Wexford, Cork and Galway.
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Helping households manage the costs of energy
Competitiveness
• Lowest standard electricity prices in Ireland
• Our new Dual Fuel product offers customers 10% discounts on electricity and gas
• Over €3m given back to Irish homes in terms of Tesco points & Clubcard deals
The Energy Engage Code
• Energy Engage Code : never disconnect an engaging customer.
• Proactive partner: MABS and SVP
Payment Plans
• BGE always offers a payment plan to customers who are having difficulty paying.
• BGE also offer products and services (Level Pay) allowing customers spread energy costs evenly over the year.
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Technology & innovation to reduce energy usage
• First supplier to roll out PAYG meters for Gas
• Over 50,000 Gas PAYG meters installed for financial hardship
• Over 7,000 Electricity PAYG meters installed in last 12 months
• PAYG customers use 11%* less energy than those on credit meters
Roll out of PAYG
Smart Metering & In Home Displays
• Actively engaged with the National Smart Metering Programme
• Free In Home Displays to our most vulnerable customers
Boiler Servicing & Heating Control
Upgrades
• Over 70,000 gas boiler services jobs each year helping to keep Ireland’s homes safe and efficient
• Free upgrades to heating control systems giving our customers more control over their heating costs
* Bord Gáis Networks figures
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Some Policy Considerations….
• The question of how to fund energy efficiency obligations need to be carefully considered
• We have to balance criticality of energy efficiency initiatives with
affordability
• Grant Funding still has a role to play
• General Taxation vs Energy Bill: less regressive
• UK Energy and Climate Change Committee: increasing use of levies on bills
is likely to hit hardest those least likely able to pay
• We need to innovate to delivery affordability…
• Green Paper
• Gas Connectivity
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Summary
1. Energy Suppliers can and should do more to help vulnerable customers manage energy costs:
PAYG and Smart meters can contribute greatly to creating an engaged customer
New technology & innovation will help suppliers partner with customers to manage their energy usage
2. Need to minimise the impact on energy costs to customers through a balanced approach to energy efficiency obligations
3. The Energy Industry needs to have an engaged customer…too much at stake not to…