End to End Solution Operations

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End-to-End Solut ion Operat ions

System Administration, System Monitoring, System Landscape

Management

SAP enhanc em ent pa c ka ge 1 for SAP Solut ion Manager 7.0

(Ent erpr ise Edi t ion)

SAP AG, January 2009

SAP NetWeaver Product Management

Marina Marscheider



1. Introduction

2. Work Centers for IT Operations

1. System Monitoring

2. System Administration

3. System Landscape Management

3. Summary

Agenda



Benef i ts in t he cont ext of SAP Ent erpr ise

Support

IT Operat ions Work Centers REDUCE RISK sinc e…

Alerts are triggered in critical situations and users notified

Tasks can be planned and documented

IT Operat ions Work Cente rs OPTIMIZE BUSINESS BENEFIT sinc e…

Proactive and reactive administration measures origin from here

IT Operat ions Work Centers LEVERAGE BUILT IN IN NOVATION sinc e…

Latest client technology such as the NetWeaver Business client can be used

Connectivity setup between managed systems is automated

Activation of business functions as contained in enhancement packages iscentralized

IT Operat ions Work Cent ers REDUCE TOTAL COST OF OPERATION sinc e… Recurring system operations tasks are standardized and documented

Alert based monitoring maximizes reliability while minimizing effort

Role based access to all important tools minimizes learning



The “Run SAP” Methodol ogy

Tools Training &Certification

Services SAP Standards forSolution Operations

End-to-End Root Cause Analysis

End-to-End Change Control

End-to-End Business Process Integration and Automation

End-to-End Enterprise SOA Readiness

How can w e Implem ent End-t o-End Miss ion-

Cr i t ica l IT Operat ions?

SAP’s End-to-End Solution Operations addresses these challenges!

End-to-End SOLUT ION OPERATI ONS IS THE BASIS FOR

MISSION CRITICAL IT OPERATI ONS!

Work Centers (Tools) SAP Standards forSolution Operations

New version



SAP Solut ion Manager Work Cente rs

System LandscapeManagement

System LandscapeManagement

Test Management

Test ManagementBusiness Process Operations

Business Process Operations

SAP Engagement and Service Delivery

SAP Engagement and Service Delivery

Root Cause Analysis

Root Cause Analysis Incident Management

Incident Management

System Administration

System Administration

Change Management

Change Management

Solution Documentation Assistant

Solution Documentation Assistant

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Appl i ca t ion

Management

Other Work Centers•SAP Solution Manager Administration

•My Home

Other Work Centers•SAP Solution Manager Administration

•My Home

Implementation / Upgrade




System Monitoring

System Monitoring

Job Management

Job Management



1. Introduction





3. Summary

Agenda



Work Cent ers for IT Operat ions

Work Centers for IT Operations cover “System Monitoring”, “System Administration” and

“System Landscape Management”

System Monitoring covers monitoring and reporting of the status of IT systems.

To provide transparency to customer business, theIT has to report service levels, capacitytrends and solution quality on a regular base.

In order to fulfill the demand of customer business and limited IT budgets, automatedmonitoring and reporting of the solution is given

System Administration and System Landscape Management describe how all SAPtechnology must be administered to run a customer solution efficiently.

Administration tasks are mainly executed locally, but can be accessed and triggered froma central administration system. This allows a unified access to all SAP technologies.

The typical tasks of system administration include starting and stopping systems, applyingchanges to technical configuration, performing imports, and/or applying patches andSupport Packages based on the change control workflow

Creating or changing users based on a compliance workflow, performing system copiesand installing systems, running system diagnostics, managing jobs, and performingbackups and recovery.



My Home

Cent ra l ized V iew for Work Centers

My Home

The central business entry and controlpoint of every user.

An overview Work Center

Access to the Work Centers linked with theuser roles

Aggregated information of the linked WorkCenters

Different views to organize a user’s work

Work list Calendar

Reports

Documents

News

My Home

Sitemap

Self-Services



User Int er faces

Web Browser

SAP GUI

UI Technology

Work Centers are WebDynpro ABAPapplications

Depending on the use case, theyaredisplayed in

a Web Browser

SAP GUI SAP NetWeaver Business

ClientSAP NetWeaver

Business Client

New



© SAP 2007 / Page 10

What i s SAP NetWeaver Bus iness Cl ient ?

SAP NetWeaver Bus iness Cl ient …

… is SAP’s next generation desktop client usinglatest smart-client technology.

for role-based access to SAP systems andconsistent navigation capabilities

… can host existing SAP UIs in the canvas area(including SAP GUI and WebDynpro) as well as

any other Web-based content.

… is supported by SAP Solution Manager 7.0 EhP1.

Work Centers now run in the SAP NetWeaver Bus iness Clien t ,

as Vers ion 1 is now suppor ted by SAP Solut ion Manager .



My Hom e for IT Operat i ons Work Centers

My Home

Consolidates allwork centers a useris assigned to withmost importantoverview data in acondensed way

Ensures easy one-stop access toall relevant tasksand information

Relevant workcenters for ITOperations areSystem Monitoring,System

Administration and System Landscape Management

New



1. Introduction





3. Summary

Agenda



System Moni t or ing

The Work Center System Monitoring focusses on realtime monitoring of IT relevant systemdata of a complete system landscape.

While root cause analysis (a separate standard) aims at problem resolution, system monitor-ing detects incidents automatically.

Monitoring covers all technical components necessary to operate the business processes.You need Key Performance Indicators (KPIs) and a suitable measurement and monitoring in

the areas of availability, stability, performance, throughput and security.

Based on all data available in monitoring, web reports are defined that focus on service levels,capacity trends or solution quality, including third-party monitoring infrastructures. This allowsunified evaluation of the availability of the whole system landscape.

Functionalities include: Alert Inbox, Proactive Monitoring, Connectivity Monitoring, Job

Monitoring and Reports .



Monitoring

Overview Based on the „My

home-principle“ forSystem Monitoring

Delivers anoverview at a glanceon all importantsystem monitoringdata

System Status

Alert Inbox

Early Watch Alert

ConnectivityMonitoring

Self Diagnosis

Related Functions


Overview

New



System Status

Gives an availabilityview to your SAPsystems.

In addition, allinstances andservice details aredisplayed.

Based on availabilitydata generated by

CCMSPING. Above all you will be

directed to otherimportantfunctionalitiesrelevant in thiscontext.

Instance Overview

System status list

System status

based on CCMS

information

Status Overview

Service Details

Related Functions


Sys tem St atus




Aler t Inbox

Alert Inbox

Presents a list oftechnical alerts Alert content is

preconfigured andmainly based onCCMS alerts

Per alert, details andalert history data isgiven

The CCMS analysismethod can betriggered from thealert list

If the adminstratorcannot solve thealert, a servicemessage can be

created incl.relevant contextdata

Alert Overview

Alert list

Alert details

Analysismethod



Proactive

Monitoring Bundles important

local actingmonitoringfunctionality for bothABAP and Java

The CCMS Overview tabdisplays KPI data

Genericadministrationfunctionality islocated under theAS ABAP / AS Java Monitoring tab

Usage type specifictools are accessible

via Main Instance Monitoring

Local monitoringtransactions for AS

ABAP

CCMS monitoring data

for AS ABAP

Local monitoringtools for AS Java

Usage type specific

monitoring tools


Proact ive Moni tor ing



Proact ive Moni tor ing

(ABAP, JAVA, Main Inst anc es)

Proactive

Monitoring Before getting

generated Alerts inthe Inbox Proactive Monitoring lets youmonitor ABAP/JAVAcomponents.

Core Monitoringfunctionality of SAP NetWeaver Administrator islinked in (NWA,NWA Log Vieweretc)

The Main Instance Monitoring tab hostsusage type specific

monitoringfunctionality (e.g. BIAdmin Cockpit)

AS ABAP

AS JAVA

Main Instance



Connectivity

Monitoring Shows the status of

important networkconnections

Connections tomanaged systemsandbetween managedsystems

Access todestinationmaintenance(transaction SM59)

Maintain destinations


Connec t iv i ty Moni tor ing

New



Central job overview Job Monitoring

Gives an overviewabout background jobs (system jobs).

Job analysis, -planning, docu-overview and logviewer

More details andconfigurationoptions are providedin an additional workcenter Job Management (process jobs).

SAP CentralProcess Schedulingby Redwood is

integrated here aswell.

Work Center JobManagement


Job Moni tor ing



Self Diagnosis

Enables you togenerate a summaryof system availability

You can displayalert-status sortedby type of alert orsolution

Offers notes to solveopen alerts


Self Diagnosis

New



Setup

Compilesconfiguration for theindividual systemmonitoring-tools

System Monitoring,EarlyWatch,Connectivity, ITPerformanceReporting, ServiceLevel Reporting


Setup



Reports

Bundles all reportingoptions.

SAP Early WatchAlert Reporting

SAP EarlyWatchAlert for Solutions

Service LevelReporting

AvailabilityReporting


Repor ts

New



1. Introduction





3. Summary

Agenda



© SAP Solution Manager 7.0 SP 18 / Page 25

System Adminis t ra t ion

The Work Center System Administration focusses on daily, recurring general administrative

tasks The Work Center contains Task Management, User Management and Administration Tools

New and enhanced functionalities are:

Task Management including new task types

– With preferred task views: by timing, by application

– Integrated Task Scheduler

– Downtime Management – Job Scheduling Management

Integration of the new MDM Administration Cockpit



System Admin is t ra t ion

Overview

System

AdministrationOverview Allows you to

administrateheterogeneoussystem landscapes.

Consolidates themost important dataat a Glance

Functionalities of theAdmin Work Centerinclude:

Task Management

User Management

Administration Tools

New



Task Management Administer tasks

centrally. generate tasks from

different areas intoone place. (e.g.CSA integration)

Tasks can beshown, adminis-trated and sorted by

different types. (bytime, by application.)

DowntimeManagement

Job SchedulingManagement

Ad hoc Tasks canbe linked with each

other.

Central System

Administration(CSA)

by timing/application


Task Management New



User Management The User

Management offerscommon local actinguser administrationfunctionality for bothABAP and JAVA

Core administrationfunctionality ofSAP NetWeaver

Administrator islinked in.

Personalization/Filter options

System status list

User managementfor ABAP / Java

NWA functionalityintegrated


User Management



System status list

Commonadministration tools

Administration

Tools Bundles importantand local actingadministrationfunctionality for bothABAP and JAVA

Generaladministrationfunctionality islocated under theApplication Server tab

Core Administrationfunctionality of NWAis integrated here

The Main Instancetab hosts usage

type specific adminfunctionalities (e.g.MDM Admincockpit)


Admin Too ls

Usage type specificadministration tools

NWA functionality

integrated



1. Introduction





3. Summary

Agenda




System Landscape Management

The Work Center System Landscape Management focuses on

occasional administrative tasks

It contains System Management, Downtime Management and Transport Management

New and enhanced:

Downtime Management

Link to centralized Switch Framework Cockpit for activating business functions in

managed systems Automated technical configuration (Link to SAP Reference Landscape)

Wizard-based setup of systems directly in SMSY (add system, change technical systemassignments)



System LandscapeManagement Consolidates most

important data at aglance relevant forthis Work Center

Display landscapedata and setupadministration tasks

Maintain downtimes

Manage transports

Switch FrameworkCockpit

Referencelandscapes

Automated technicalconfiguration


Overview

New

New



SystemManagement Central place to

administer yoursystem landscape

Overview on SystemAvailability, SystemOverview anddetails.

Installation related

tasks nowautomated (seework center SAPSolution ManagerAdminstration)


System Management



Downtime

ManagementPlan, schedule andPlan, schedule and

execute downtimesexecute downtimes For systems, instancesFor systems, instances

and serversand servers

Single DowntimeSingle Downtime

Recurring DowntimesRecurring Downtimes

Comprehensive UserComprehensive UserNotificationsNotifications

EE--MailMail

SMSSMS

SAP System MessageSAP System Message

Suppression of CCMSSuppression of CCMS

AlertsAlerts Suppress AlertsSuppress Alerts

Suppress ErrorsSuppress Errors


Dow nt im e Management

New



© SAP 2008 / Page 35

Alert

ManagementPlan the level of suppression

of CCMS alerts

Downtime

PlanningPlan a Downtime in the SystemLandscape Management Work

Center with the system,recurrence, date and time

details

Task

ManagementCreate & set a task –assigning it

a processor , assigning itscompletion criteria to

delegate/process the execution

of a released Downtime

ExecutionExecute the Downtime using

SAPControl or ACC, based onthe task properties that

appears in the Task Inbox, inthe System Admin Work Center

Notification

ManagementPlan varied forms of

notifications to all users at

various time instances

Do w n t im e M an ag er & T as k M an ag em e nt

Operat ion Met hodology



TransportManagement Configuration of the

transport landscapeis being done

System list offersinfos on transport-domain and domaincontroller

Transport Organizer

and Tools Transport Organizer

Setup

Increased flexibilityin system lists(transport domain,domain controller)


Transpor t Management

New



© SAP 2008 / Page 37


– Sw i t ch Framew ork Cockp i t

Switch Framework Cockpit:

Which enhancement packages are currently available in the systems

Lets you check the status and switch on business functions

Allows you to plan activation and activate business functions

Access to documentation or release notes is given

Accessible via the Work Centers:

System Landscape Management and the Work Center Implementation and Upgrade



Automat ed Technica l Conf igura t ion

– General Remark s

Automated Technical Configuration

Automates connection setup between a defined set of business systems

Based on reference landscape templates

View configuration status

Documentation available

Accessible via System Landscape Management Work Center,Related Links -> Automated Technical Configuration



1. Introduction



2. System Administration3. System Landscape Management

3. Summary

Agenda



Work Cent ers for IT Operat ions

Cross work center enhancements

Contribution to the new cross work center My Home and streamlined Overview tab.

Support of NetWeaver Business Client and seamless integration of tools at the managed

system level

Unified inboxes

Enhanced filtering and personalization of system lists at different levels

Performance improvements

New functionality inside Monitor connectivity between managed systems

Streamlined architecture and increased robustness for IT Performance Reporting

Introduction of a task management concept

Introduction of an MDM administration cockpit fully integrated into Solution Manager

Enhanced downtime management and integration to task management

Switch framework cockpit Automated technical configuration



Benef i ts in t he cont ext of SAP Ent erpr ise

Support

IT Operat ions Work Centers REDUCE RISK sinc e…

Alerts are triggered in critical situations and users notified

Tasks can be planned and documented

IT Operat ions Work Cente rs OPTIMIZE BUSINESS BENEFIT sinc e…

Proactive and reactive administration measures origin from here

IT Operat ions Work Centers LEVERAGE BUILT IN IN NOVATION sinc e…

Latest client technology such as the NetWeaver Business client can be used

Connectivity setup between managed systems is automated

Activation of business functions as contained in enhancement packages iscentralized

IT Operat ions Work Cent ers REDUCE TOTAL COST OF OPERATION sinc e… Recurring system operations tasks are standardized and documented

Alert based monitoring maximizes reliability while minimizing effort

Role based access to all important tools minimizes learning



Thank you!

Marina Marscheider

SAP AG

SAP NetWeaver Product Management

[email protected]

www.sap.com

mailto:[email protected]

http://www.sap.com/

http://www.sap.com/

mailto:[email protected]




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