END-OF-LEASE GUIDE

Which road will you take?Whether you change into the latest version of your current vehicle, or choose something else from our model line up, it’s an exciting time to lease a new Mitsubishi.

As a valued Mitsubishi customer we look forward to helping you continue your journey.

Your satisfaction is our priority, through this guide we want to ensure that you have all the information to support your end of lease decision.

TABLE OF CONTENTS

End-of-Lease Options 2

What is Wear and Tear? 4

Turning in Your Mitsubishi 5

Examples of Wear and Tear 6Paint / Body DamageDentsWindshield / Headlights / TaillightsWheels / Wheel CoversTires Previous Repairs Warning LightsCarpet UpholsteryMiscellaneous Parts / Accessories

Contacts 14

Enjoy Your Ride With Us Again 15

Easy Inspection Card 17

YOUR END-OF-LEASE OPTIONS

1. Lease Lease or finance a new Mitsubishi vehicle* and return your current vehicle to your dealership.

2. Purchase Purchase your current vehicle at the lease end value indicated on your contract.

3. Return Return your vehicle after satisfying any lease end obligations. We take care of the rest.

*On approved credit. / 1

Purchase your current vehicleContact your Mitsubishi dealer to discuss purchase option.

Purchase your current vehicle at the lease end value indicated on your contract.

You are also welcome to contact us at 1-877-739-9838 to discuss your options and end-of-lease decision.

Purchase

Return your vehicle after satisfying any lease end obligations

Return the vehicle to the Mitsubishi dealership where it was leased.

Remember to bring your owner’s manual, extra set of keys and any others accessories that came with the vehicle.

Make sure to follow up on all the inspection steps described in this guide before you return your vehicle.

Return

Lease or finance a new Mitsubishi vehicleLease

Make an appointment with your nearest Mitsubishi dealer.

Choose your next Mitsubishi and discuss which financing options are best for you.

Return your current Mitsubishi vehicle and satisfy any lease end obligations.

Remember to bring your owner’s manual, extra set of keys and any others accessories that came with the vehicle.

Make sure to follow up on all the inspection steps described in this guide before you return your vehicle.

End-of-Lease Options

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• This will help you to evaluate the condition of your current Mitsubishi.• At the back of this guide, you will find an easy inspection card which can help you determineany excess wear and tear.

• Any damage that is considered to be “excessive” will result in additional charges.

• This inspection is complimentary and may help to limit any surprises when your lease expires.• It can be scheduled between 90 days up to 14 days prior to your lease end date.• Schedule your own appointment by calling AutoVIN at 1-866-488-1606 between the hours of 8am and 11pm ET.• This will provide you with an opportunity to help remedy any potential excess wear and tear.• Your Mitsubishi dealer may also have some helpful suggestions for repairs.

To turn in your Mitsubishi, follow the next steps for no surprises.End-of-Lease Options

Step 1: Do your own inspection

Step 2: Take advantage of our complimentary vehicle inspection

• Contact your Mitsubishi dealer to book an appointment.• Your appointment must be on or before the lease expiration date.• The return process will take approximately 15 minutes.• You will need to fill out a vehicle disclosure form and sign a grounding receipt.• Your dealer will provide you with a copy of the grounding receipt, which will serve as confirmation for the return of your vehicle.• An independent third party inspector will complete a detailed electronic condition report within 48 hours of grounding.• Mitsubishi Motors Financial Services will then assess and determine whether your vehicle has incurred abnormal wear and tear charges or has been driven beyond the allowable kilometres, which would then be charged to you at the rate specified in your lease agreement.

Step 3: Schedule your drop-off date and return your Mitsubishi

What is wear and tear?

During a vehicle’s life, some wear and tear is expected and considered normal.

Using the information in this guide, along with the enclosed Easy Inspection card (see page 17), you can review your vehicle’s condition.

This guide is here to help you identify any items that may be considered excess wear and tear and result in charges.

The following pages outline some of the most common forms of exterior/interior vehicle wear and tear.

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Examples of Wear and Tear

Normal Excessive Wear and Tear

PAINT / BODY DAMAGE• Surface scratches that will polish out during a normal reconditioning process.

• Minor bumper scratches that do not break the paint.

PAINT / BODY DAMAGE• Scratches deep enough to catch your fingernail.

• Scratches covered with touch-up paint.

• Scratches/gouges to the plastic on bumper covers.

• Bumper damage from contact with driveways, parking blocks, etc.

• Abnormal quantity of scratches on bumpers.

DENTS• The first three panels with 3 or less minor dents that can be fixed with paintless dent repair are

generally forgiven.

• Minor dents which are difficult to detect and are “out of normal sight.”

DENTS• Dents with paint damage.

• Highly visible or large dents.

• Minor dents on more than three panels.

• Dents on panels that have been previously repainted.

• More than three dents in a single top-facing panel (hood, roof, trunk lid, etc.).

WINDSHIELD / HEADLIGHTS / TAILLIGHTS• Minor glass chips that are outside the driver’s line of sight (Note: A driver’s line of sight is defined

as the area of the windshield where the wipers make contact while activated.)

WINDSHIELD / HEADLIGHTS / TAILLIGHTS• Chips or scratches in the driver’s line of sight.• Any scratches or chips with “spider legs” or “bull’s-eye”.• Any crack in the windshield, headlight or taillight lens or lens cover.• Any windshield that has been repaired inside the driver’s line of sight.• Any of the above excess wear and tear damage requires replacement; repairs are not allowed.• Any inoperable or non-Mitsubishi headlight, taillight, turn signal, fog light, etc., requires replacement.

We understand that over the course of your journey in your Mitsubishi there will be some wear and tear. This guide will help you determine what is considered normal, and within the parameters of your lease, and what is considered in excess of your lease parameters.

Images are for illustrative purposes only and subject to final inspection by your Mitsubishi dealer. See you Mitsubishi dealer for complete details.6 \ / 7

Normal Excessive Wear and Tear

WHEELS / WHEEL COVERS• Cosmetic scratches less than 5cm that do not affect the performance (retention ability)

of the wheel cover or wheel.

WHEELS / WHEEL COVERS• Cosmetic scratches greater than 5cm.• Gouges or scrapes in the wheel.• Any damage to the wheel that may affect performance (ability to hold air or support vehicle during operation).

• Non-Mitsubishi wheels or wheel covers with poor paint durability.• Wheels or wheel covers with peeling finish due to surface contact (curbs, etc.).• Missing or mismatched wheel covers.

TIRES• Tires with a 3.3mm (4/32in) tread depth or greater at the minimum-thickness point.

• Winter tires will be accepted on returned vehicles between November 1st and March 31st.

TIRES• Tires with less than a 3.3mm (4/32in) tread depth at minimum-thickness point.• Tires with sidewall damage (cut, bulges, cracks, etc.).• Any tire not part of a matching set per axle.• Studded tires.• Any tire that does not match vehicle’s original tire type, quality, size and rating is not allowed.• Winter tires will not be accepted on returned vehicles between April 1st and October 31st.

PREVIOUS REPAIRSAny repair that was not properly performed, such as:

• Paint “spiders” or cracks in the paint caused by not using flex additives.

• Clear coat lifting/peeling.• Tape lines from poor repair preparation.• Sags/drips in the paint.• Excessive “orange peel”.

• Excessive dirt in paint.• Colour mismatch.• Sanding marks under paint.• Paint cratering.• “Wavy” panel repairs.• Misaligned panels/doors/hood/trunk/hatch.

Examples of Wear and Tear

Images are for illustrative purposes only and subject to final inspection by your Mitsubishi dealer. See you Mitsubishi dealer for complete details.8 \ / 9

Normal Excessive Wear and Tear

WARNING LIGHTSSometimes, a warning light in the gauge cluster will come on to let the driver know that an item needs attention. Some of these warnings could signal that a significant repair is needed (which would be considered excessive) while others are only a notice that a certain fluid needs topping up (which would be considered normal).

• Master Warning Light• Low Fuel• Low Tire Pressure

WARNING LIGHTS

• Check Engine/Malfunction Indicator Light (MIL)• ABS• Airbags• Oil Pressure

Examples of Wear and Tear

Images are for illustrative purposes only and subject to final inspection by your Mitsubishi dealer. See you Mitsubishi dealer for complete details.10 \ / 11

Normal Excessive Wear and Tear

CARPET• Stains that can be removed as part of normal car reconditioning process.

CARPET• Stains that are too heavy to be removed as part of normal car reconditioning process.• Any type of burn.• Any visible rip, cut or tear.

UPHOLSTERY• Stains that can be removed as part of normal reconditioning.• Seam separation with no signs of obvious abuse.

UPHOLSTERY• Stains too heavy to be removed as part of normal reconditioning.• Any type of singe.• Any type of burn.• Any rip, cut or tear.• Scratches in fabric.• Any hole created by the removal of after-market accessories

(e.g., cellular phone mounting bracket).

MISCELLANEOUS PARTS / ACCESSORIES• Any damage caused by the installation or removal of parts and accessories

• Missing parts such as radios, speakers, navigation system, headlights, keys, remotes, key fobs, headphones, retractable cargo covers, etc.

• Any broken or inoperative part or accessory• Poorly applied/peeling window tinting

• Any damage from alterations or modifications such as hitches, spoilers or lowering of the suspension

• Any repairs that do not restore the frame rails, undercarriage or unibody to the original specifications are not acceptable and may indicate frame damage

• Paint cratering • “Wavy” panel repairs• Misaligned panels/doors/hood/trunk/hatch

Examples of Wear and Tear

Images are for illustrative purposes only and subject to final inspection by your Mitsubishi dealer. See you Mitsubishi dealer for complete details.

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Your Contacts AutoVIN To Schedule your complimentary vehicle inspection. Call 1-866-488-1606 between 8am — 11pm ET.

Our Mitsubishi Lease Customer Network teamFor any questions regarding your lease.

Call 1-800-268-6499 Ontario Eastor 1-800-268-0764 Manitoba West

For Realtime access to your account visit www.mmfs.ca (coming soon)

Enjoy your ride with us again.Consider one of these popular Mitsubishi models for your next lease or purchase:

• Outlander PHEV • Outlander • Eclipse Cross • RVR • Mirage

Visit mitsubishi-motors.ca

or ask your closest dealership about the latest model available and book your test drive.

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Easy Inspection CardRemove this card and hold it against your vehicle to measure any dings, dents, scratches or tears. It can also be inserted into your tire tread to measure depth.

Download your End-of-Lease Guide at www.mitsubishi-motors.ca/en/

Mitsubishi Motors Financial Services is the name of financial services for Mitsubishi vehicles provided by Nissan Canada Inc., used with the permission of Mitsubishi Motors Corporation.

Minimum requirement for tire tread depth is 3.3mm (4/32in)

SCRATCHES• Scratches longer than 6cm in length• Scratches deep enough to catch your fingernail• Scratches covered with touch-up paint• Excessive number of chips

MISC• Tires with less than 3.3mm (4/32in) tread• Broken/missing parts• Poorly repaired collision damage• Frame damage• Cracked/broken/chipped windshields or windows

DENTS• Dents with paint damage• Dents that exceed 2cm in diameter• Panels with four or more minor dents

EXCESSIVE WEAR & TEAR EXAMPLES:

EASY INSPECTION CARD Use this convenient tool to help you evaluate your vehicle’s condition.

Dents exceeding 2c

m

Wheel/W

heel Covers cosmetic scratches exceeding 5c

m

Scratches longer than 6cm in length0 1 2 3 4 5 6 CM

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