Employment Ontario Program Updates

EO Leadership Summit – May 13, 2013

Barb Simmons, MTCU

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Overview

• 2012-13 ES Performance Data

• Program Updates• Employment Service• Literacy and Basic Skills• Apprenticeship• Summer Jobs Service• Second Career• Service Delivery Network Development Fund

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ES Performance Data: Highlights

• Positive trends

• Improved data integrity

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• This chart highlights the monthly year to date (YTD) provincial achievement against the provincial Assisted Service Intake target.

• This chart highlights the gradual increase against this measure.• Since the start of the 2012/13 fiscal year the provincial achievement against this measure has

increased by 11%.

Assisted Services Intake

65%

70%

75%

80%

85%

90%

95%

YTD 76% 81% 81% 81% 85% 85% 86% 87% 85% 86% 85% 87%

Prov Std 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%

April May June July Aug Sept Oct Nov Dec Jan Feb March

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% of ES Network by Assisted Intake Achievement by Q

This chart highlights the trend of the ES network towards higher levels of assisted service intake achievement over time.

34%35%

16%14%

22%

42%

22%

13%

17%

42%

27%

13%

9%

43%

30%

17%

7%

28%

34%

3%

22%

44%

30%

2%

50%

28%

2%

15%

57%

26%

31%

20%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

55%

60%

0-40% 41-70% 71-100% 100%+

Q1-1112 Q2-1112 Q3-1112 Q4-1112 Q1-1213 Q2-1213 Q3-1213 Q4-1213

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•Service Impacts = Employed/Career Path + Training/Education outcomes.•The median is 79%.•The range is 51-96%•Although Service Impacts is not a performance measure it is presented here for analysis

purposes.

0%

10%

20%

30%

40%

50%

60%

Service Impacts

% Sites/Category 2% 11% 31% 54% 2%

51-60% 61-70% 71-78% 79-90% 91-100%

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Comparison over Fiscal Years

• The provincial customer service result for both 2011/12 and 2012/13 was 97%. • The provincial overall response rate has exceeded the 15% requirement for both fiscal years. The chart also

highlights the response rates for the three distinct client groups for both fiscal years.• 99% of sites have met or exceeded the 85% standard for 2011/12 and 2012-13.

25%

68%

21%

34%

26%

67%

21%

41%

0%

10%

20%

30%

40%

50%

60%

70%

2011/12 2012/13

Customer Satisfaction Response Rates

Ov erall Response Rate Assisted Serv ice Response RateRI Response Rate Employ er Response Rate

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Comparison over Fiscal Years

• This standard has been exceeded provincially. • The highest indicator for this measure was “Referred In”• 84% of sites have met or exceeded the 30% standard, which is a decrease from 93% at

2011/12 year end (a more stringent calculation for this measure was adopted in 2012/13)

73%

39%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2011/12 2012/13

Service Coordination

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Comparison over Fiscal Years

• The Employed/Career Path measure has not been met provincially. • The highest indicator for this measure was “Employed – Full-time”.• 35% of sites have met or have exceeded the 69% standard, which is an increase from 23% at

2011/12 year end.

60%

63%

50%

52%

54%

56%

58%

60%

62%

64%

2011/12 2012/13

Employed/Career Path

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Comparison over Fiscal Years

• This standard has been exceeded provincially since the start of the program.• 95% of sites have met or exceeded the 90% standard, which is an increase from 89% at

2011/12 year end. • The RI Intake target increased in 2012/13 from 2011/12 targeted levels. Therefore, the 2012/13

RI Intake count represents an increase of ~20,000 from 2011/12 levels.

173%

160%

100%

110%

120%

130%

140%

150%

160%

170%

180%

190%

2011/12 2012/13

RI Intake

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Comparison over Fiscal Years

•This standard has been exceeded provincially for both fiscal years. •Changes to the service coordination calculation impacted the SQS value for 2012/13. The

impact was less than expected with little change to the number of sites achieving the Service Quality Standard compared to 2011/12.•91% of sites have met or have exceeded the 5.14 standard, which is a slight (1%) increase

from 2011/12 year end.

6.29

5.57

4.00

4.50

5.00

5.50

6.00

6.50

7.00

2011/12 2012/13

SQS

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The median for the SQS is 5.60 The range is 4.33-6.97 The standard value is 5.14

Changes to the service coordination calculation impacted the SQS value for 2012/13.The SQS is a formula used to calculate the overall service quality achievement based on Ministry set standards, measures and weightings against the three dimensions of service quality success i.e. customer service, effectiveness and efficiency.

0%

10%

20%

30%

40%

50%

Service Quality Standard (SQS)

% of Sites per Category 0.3% 3.7% 5% 6% 27% 44% 12% 3%

4.00-4.50 4.51-5.00 5.00-5.13 5.14-5.24 5.25-5.50 5.51-6.00 6.01-6.50 6.51-7.00

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Priorities for the year ahead

• Training

• LBS data

• Accountability

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Program Updates: EMPLOYMENT SERVICE

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2012-13 Achievements – ES

• Continued progress in data integrity and overall performance in the network

• “Best Practices - Understanding Results” sessions• Service Providers reviewing their own data• Focus on identifying challenges by the ES External Reference

Group (i.e., Ontario Works, Effective use of Incentives Flow Through Funds and Job)

• Excellent feedback on potential enhancements to client tracking and results measurement

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Current Priorities – ES

• Increase MTCU staff understanding of performance management systems and data

• Focus on improving results for Social Assistance recipients within ES

• Program alignment

• Use ES data to inform key government initiatives

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LITERACY AND BASIC SKILLS

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2012-2013 Achievements – LBS

• Over 35,000 LBS learners registered • as of the end of 2012-13

• Approximately 33,000 LBS service plans • In addition, approximately 4,500 e-Channel learners.

• 20 Performance Management System training sessions were delivered

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Current Priorities – LBS

• 2013-14:• Reports training for Performance Management System

• 2014-15: • Phase 2 implementation of Performance Management System

• Employment Ontario Partners’ Gateway website• Improved access to information and resource documents

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APPRENTICESHIP

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2012-13 Achievements – Apprenticeship

• Successful launch of Ontario College of Trades

• Redesign of our business processes

• Communications with clients affected by OCOT implementation

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Current Priorities – Apprenticeship

• Improve completion rates

• Modernization

• Ongoing support for the College of Trades

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Apprenticeship Training Tax Credit

• Budget 2012 committed to a review of the ATTC• in a few cases, the tax credit was not having a significant impact on

apprenticeship completion

• Budget 2013 announced that three IT – Contact Centre trades will not be eligible for the tax credit.• will better target support and help improve completion rates among

eligible trades

• This measure will save $45 million in 2014–15

• 130 trades remain eligible for the ATTC

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SUMMER JOBS SERVICE

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Current Priorities – SJS

• Youth employment remains a key government priority

• The 2013 program is currently underway

• The overall 2013-14 budget remains the same relative to 2012-13.

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2012-13 Achievements – SJS

• Service providers are required to provide customer service that assures quality, effectiveness, efficiency and customer satisfaction.

• In 2012-13, customer satisfaction rates exceeded program targets.

• In the summer of 2012, the Summer Jobs Service provided:• summer jobs to more than 39,000 participants; and• services to more than 59,000 participants

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SECOND CAREER

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Second Career Outcomes

• Over 93% of clients said that skills training helped them with their future employment

• Since 2008 more than 66,000 Ontarians have participated in training

• The government has reaffirmed its commitment by making Second Career a permanent program

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Second Career Outcomes

• Percentage of clients who found employment upon completion of skills of training:

41% at exit 64% at 3 months 72% at 6 months 79% at 12 months

• Percentage in employment relevant to their skills training: 41% at exit 49% at 3 months 49% at 6 months 46% at 12 months

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Service Delivery Network Development Fund

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Service Delivery Network Development Fund

• Designed to support the capacity of EO service providers

• Eligible projects must address:• LBS annual business priorities; or• ES network annual business priorities

• Proposals evaluated by a provincial review team• successful proponents were contacted at the end of April 2013

• 33 SDNDF projects funded for a total of $3.7M in 2013-14