Employees Employees Responsibilities and Responsibilities and Role ClarificationRole Clarification

Prepared by: Priyesh Lunagaria (38) Kamlesh Murajmalani (39) Shreyans Shah (46)

Submitted to: Dr. V.B.Patel

WHAT IS ROLE ? WHAT IS ROLE ? Role means expectations from your

superiors and subordinates about your work.

If expectations are high then you feel ‘Role Stress’.

When your role & Responsibility are not clear that is called ‘Role Ambiguity’.

If your superior wants you to behave in a particular way and your subordinates expects you to behave in opposite way, then it creates ‘Role Conflict’.

Role Conflict increases mental pressure.

For e.g. in every joint family, husbands suffers from opposite expectations of their wives and mothers, so they affected by ‘Role conflict’.

Suppose you have two bosses and each boss have different expectations from you, then you feel ‘Role conflict’.

Some studies indicate that role ambiguity can more affect person’s mental stability than role conflict.

But in general every employee should have clarity in his role and expectations of their superiors and subordinates.

Technique of Role Technique of Role ClarificationClarificationRole Clarification technique is divided

into four stages.1) First Stage: (Role clarification)

For example company marketing head call a meeting of managers to decide the role of marketing director’s position.

With the advice of team members some responsibilities are added & some are removed.

Until team members and marketing head are not satisfied this process goes on.

For e.g. where self-financed college directors roles ends and trusties role starts, it is unclear.

2) Second stage:

In second stage marketing head expresses his expectations from his team members(includes marketing research head, sales promotion head, product development head etc).

In this stage marketing director also prepare detail list of his expectations from others (Marketing head, managers).

3) Third Stage:

The managers who are working under marketing directors, discuss and express the expectation that they have from marketing directors.

For e.g. Product development head can say that when we develop a new product to lunch in the market then we expect a little extra budget and other support from you. At this stage our expectation are not satisfied.

4) Fourth stage:

A meeting is conducted, at that time a detail enlist is prepared by marketing head which shows everyone is agreed with what ever is decided in first three stages.

The copy of list is distributed to everyone working under him.

This list is not opposed by anyone because everything is already agreed is first three stages.

This list is called ‘Role Profile’ of each person & different from ‘Job Profile’.

In role profile everyone is agreed with whatever is mentioned, so they sincerely follow.

What This List Includes?What This List Includes?

1. Every employee as per his role has to decide, which work to do? Which exercises are compulsory in it? What extra exercise the employee could do with their self knowledge?

For example: In college any professor can take extra classes on the day of holiday or can work in vacation or professor can also arrange the field trip of students.

2) How role of all managers are integrated written in this list?

For example: Marketing, Research and Sales management’s role , sales management and new product development’s role etc.

This is called ‘Roles Relationship’. For team building role relationship is mandatory.

3) A written statement of expectations of one person from other person.

For example: Today self-financed colleges are running at very critical situation. At this time if trustees, directors and professors clarify each others role and on the other side professors and students clarify their roles that improve college management.

THANK YOUTHANK YOU