Employee & Student Parking: From waiting list to permit assignment

Presented by: Jim Sayre, Carrie Brus and John Thomas

• Overview of our system• Why our process is important• Data Collection• Utilization ratios• Making assignments• Issuing permits

What we have to offer…

• We have approximately 16,000 parking spaces on campus• Of the 16,000 about 5,500 is within 10 parking ramps• With limited exceptions, student who live on campus only

have the option of remote storage parking• Commuting student have a limited number of commuter

parking lot options.• Employees have a varying options for lower cost commuter

parking to higher cost ramp parking. The costs range from $24/month to $98/month. There are a few additional options for certain user groups like a $195/month Physician’s Permit.

Employee Parking

We have approximately 16,000 employees on campus!

Options for new employees:

Most interior parking lots have a waitlist. New assignments can be made to commuter parking lots.

Campus Core

Employee ParkingWaiting list:

If an employee would like more convenient parking they can get on a waiting list.

We currently have 6,387 employees on a waitlist.

The oldest seniority date is 1974.

The lists are long for each lot. For example, we’ve had someone waiting for an assignment to a specific parking lot for 24 years.

You get permit here

Data CollectionEach day at 10am and 2pm counts of empty spaces are collected in the field

That information is factored in with the facility capacity to determine the number of spaces utilized

The number of assignments is collected to compare to the number of spaces utilized

Utilization

After the data is collected, utilization ratios are calculated

Using the assignment target and the utilization ratios, we can determine if we can make additional assignments to the facility

Can we make additional assignments?

Keeping Balance

Lot caps are entered on the Balance Board, a report that shows where each lot presently stands.

Care and Feeding

Wait List requests are made via Employee Self-Service.

Requests are kept pending until work location and seniority date are verified (24-48 hrs)

After that, employees see a live view of their rank on each lot.

CompositionThe list for each lot is composed of three separate lists, each ranked by seniority date with the University.

All ADAs first, ranked by Date.

After that, the tops of the other two lists are

taken in turn.

If an offer is declined, the spot is offered to

the next person on the same sub-list

(Faculty to Faculty, Staff to Staff).

The position number the customer sees is the real number, once all these factors are taken into account.

When The Wait Is OverWhen an offer is made, customers are notified in two ways:

An email is sent from parking-wait-list@uiowa.edu with subject line

“Parking Wait List Offer (expires end of day XX/XX/XX)” with complete instructions on what to do to accept or decline.

Their Wait List Status screen will also show this:

Fulfilling The Offer

Once an employee has been sent the email advising them of their outstanding offer for a waitlisted parking lot, they can simply come into one of our two offices to obtain their parking permit.

A note is placed on their account in our system so any customer service representative can assist them.

Questions?