Employee Scheduling System

NDSU Student Technology Services Help Desk

Project Manager:Michael Attewell System Analyst: Michael Kraft Programmer/Web Analyst: Abram Jackson

Request for System

Help Desk of STS at NDSU needs a new scheduling system

Current Solution works poorly, high costs $260 weekly in scheduling management $225 weekly in employee time $5000 yearly savings from current license

Need a streamlined process

Request for System

Functions User accounts User availability Time-off requests Scheduling Management

Other Requirements Web-based Easy-to-use

Request for System

Organization will improve Employees will be happier with better system Employees will be more aware of upcoming

shifts so they will miss or be late less frequently Managers will spend more time on other areas of

the Help Desk

Technical Feasibility

Two of three analysts have experience using either the user or management portions of the current solution

Technology used is similar to current system Small to mid-size project Will be web-based, so compatibility will not

be an issue

Economic Feasibility

Largest development costs will be development labor

Initial costs will also involve purchase of a dedicated web server

First year of costs should be near $25,000 Additional years should only require $1,200

for maintenance

Economic Feasibility

Yearly benefits of saved employee and management time ~$17,000

Total yearly benefits ~$22,000

Break-Even Point 11-12 months

Cumulative Net Profit Value ~$35,000 at the end of 2009

Intangible benefits include both employees and managers devoting less time to scheduling

Stakeholders

The project's champion: John Underwood (Help Desk Workgroup Manager)

Senior manager Stephanie Robinson (Student Technology Services)

The users of the system All those employed by the Help Desk Other workgroups within STS

All students and faculty will be affected in some way

Project Management - Size

69 Function Points based on requirements Processing Complexity of 8 ASP.net requires 69 Lines of Code per

Function Point Adjusted Processing Complexity * Function

Points = 75 Total Function Points Project will require around 5100 Lines of

Code in ASP.net

Project Management – Effort and Time

Basic COCOMO model D=cb(E)^db

5.8 Person-Months 5.79 with 3 developers = 2.4 Months based on

favorable outcomes of risk assessment

Risk Assessment – #1

The programmer has limited ASP.NET coding experience.

Likelihood of Risk: High probability of Risk

Potential Impact on the Project: This risk could increase the time to implement the

IS by 50%. Ways to Address this Risk:

Provide adequate ASP.NET training to the programmer as soon as possible.

Risk Assessment - #2

The IS may not be able to handle multiple users at one time.

Likelihood of Risk: Low probability of Risk

Potential Impact on the Project: This risk could increase the time to implement the

IS by 15% Ways to Address this Risk:

Carefully design system to handle up to 100 users at one time.

Risk Assessment - #3

The interface for this IS may not be user friendly and could require considerable training for both staff and management.

Likelihood of Risk: Low probability of Risk

Potential Impact on the Project: This risk could increase the time to implement the

IS by 15% Ways to Address this Risk:

Carefully design the interface to ensure ease of use.

Risk Assessment - #4

The reports designed for this IS may not give management the perspective they need to effectively manage their staff

Likelihood of Risk: Medium probability of Risk

Potential Impact on the Project: This risk could increase the time to implement the

IS by 10% Ways to Address this Risk:

Interview managers to pinpoint the specific metrics they need to see on the report. Also design the report in way that is easy to read and usable.

Risk Assessment - #5

The IS may not be compatible with all web browsers

Likelihood of Risk: Medium probability of Risk

Potential Impact on the Project: This risk could increase the time to implement the

IS by 35% Ways to Address this Risk:

This IS must be designed so that it can be viewed by the most popular web browsers such as Internet Explorer, Safari, and Firefox.

Staff

Function Points = 75 Lines of Code = (TAFP)*(LOC per FP) = 75 * 69 = 5142

Effort in Person-Months required = (LOC/1000)*1.4 = 5.14*1.4 = 7.2

Schedule Time in Months = 3 * Effort^1/3

= 3*7.2^1/3 = 5.79 Staff needed = Effort / Schedule Time = 7.2/5.79 = 1.24

Staff

3 people to compensate for setbacks

M ich a e l A tte we llP ro je ct M a n a g e r

A b ra m Ja ckso nP ro g ra m m e r/ W e b A n a lyst

M ich a e l K ra ftS yste m A n a lyst

Work Plan – Breakdown Sheet

Work B reakdown S heetTask # Task Name Dur. Dependency Status

1Analyze Feasibility of Project 3 days Complete2Prepare a System Request 7 days 1 Complete3Meet with Help Desk Staff 1 day Open4Research Costs for Web Server/Server Software7 days 3 In Progress5Meet to Discuss Staffing 1 day 4,1,2 Open6Meet to Discuss Ground Rules for Project 1 day 5 Open7Develop Work Plan 2 days 5 In Progress8Compile Project Plan 1 day 7 In Progress9Compile System Proposal 7 days 8 Open

10Compile System Specification 7 days 9 Open

Work Plan - Gantt

Questions?