Employee Satisaction at Bharti Axa

8/17/2019 Employee Satisaction at Bharti Axa

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CHAPTER -I

INTRODUCTION

1.1 OUTLINE OF THE PROJECT A STUDY ON Employee Satsfacto! At Bharti Axa Life Insurance

Among the four factors of production, namel men, resources, machiner

and mone the !iggest "uestion confronting organi#ations toda is the people

"uestion$ The success of an organi#ation depends upon ho% !est the people at

%or& are in'ol'ed and moti'ated ho% the perform at a le'el higher than normal

percent of their phsical and mental capacities and also maintain satisfaction$Organi#ations main asset lies in the form of their emploees$ The

emploees %or& to%ards achie'ing the goals of their organi#ation$ The

emploees expect a good pa for the %or& the do to%ards the organi#ation$ The

main success of the organi#ation lies ho% effecti'el their emploees perform

their tas&$(You can !u a man)s time, ou can !u his phsical presence at a gi'en

place, and ou can e'en !u a measured num!er of his s&illed muscular motions

per hour$ *o%e'er ou can)t !u enthusiasm$ You can)t !u loalt$ You can)t !u

the de'otion of hearts, minds or souls$ You must earn these+mploee satisfaction plas an important role in the organi#ation$ It

maintains the emploee)s loalt to%ards the organi#ation$ The emploee can !e

made satisfied ! pro'iding him %ith good pac&ages, 'arious monetar and non-

monetar incenti'es$

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1.1.1 Nee" of t#e st$"y

.onitoring emploee satisfaction le'el is essential for the ac"uisition and

retention of a "ualit %or&force$ Trac&ing the attitudes and opinions of emploees

can identif pro!lems areas and solutions related to management andleadership, corporate polic, recruitment, !enefits, di'ersit, training and

professional de'elopment$mploees %ho feel positi'el a!out their occupation are more apt in

depicting their fa'ora!le sentiment a!out the organi#ation to the communit at

large$ It fosters a per'asi'e residue of pu!lic good%ill to%ards the organi#ation$

The findings of the emploee satisfaction sur'e %ill tell ou exactl ho%

much more important one issue is o'er another so that ou can focus our

performance impro'ement initiati'es appropriatel$ In anal#ing the data, %e can

define and refine issues that need addressed, such as o'erall /o! satisfaction,

professional fulfillment, emploee moti'ation and commitment, li&elihood to sta

%ith the organi#ation, pa le'el, corporate goals and o!/ecti'es$ A happ and satisfied emploee can find it eas to li'e inside the

organi#ation and outside as %ell$

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1.1.% Scope fo& t#e st$"y

mploee satisfaction research gi'es emploees 0a 'oice) and also allo%s

the pinpointing of pro!lematic areas leading to the raising of staff satisfaction

le'els, de'eloping and re'ie%ing of staff management and optimi#ing corporate

communications$Issues %e %ill co'er include the current %or&place situation, management

stles1attitudes, internal communications, %or&place atmosphere, corporate

culture1'ision and image$So, ta&ing into account %ith the 'ie% of the importance of emploee

satisfaction in an organi#ation, the present stud is !eing conducted at Bharti axa

life insurance a profita!l running compan$

1.1.' O(JECTI)ES OF THE STUD*

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P&ma&y o+,ecte

• To find the o'erall satisfaction of the emploees in Bharti axa life insurance

compan$

Seco!"a&y o+,ecte

• To ran& the factor that lead to the emploee satisfaction in the organi#ation$

• To rate the 'arious !enefits pro'ided ! the organi#ation$

• To find out the satisfaction of emploees %ith their super'isor$

• To find out the satisfaction of emploees %ith their %or&place and tpe of

%or&$

• To stud the factors in'ol'ed in the emploee satisfaction$

• To anal#e the emploee satisfaction of emploees through se'eral

measures$

$

1.1. LI/ITATIONS OF THE STUD*

The stud is conducted Bharti axa life insurance compan, Aligarh onl$

Because of limited cost and time factor research is conducted %ith 233 samples

of emploees$ The data collected from the emploees are "ualitati'e in nature that is 'ie%s,

opinions, perception etc, these factors ma change from time to time$

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1.1.0 RESEARCH /ETHODOLO*

/ea!!2 of Resea&c# met#o"olo2y4esearch methodolog is the !lueprint of the proposed stud$ It presents

the o'erall scheme of the stud$ 4esearch methodolog is the description,

explanation and /ustification of 'arious methods of conducting research$ (A

research methodolog is a logical and sstematic planning and it helps directing

a piece of research+$ Fel" of st$"y

The researcher conducted the stud at Bharti axa life insurance 5ompan

at Aligarh$ Resea&c# "es2!

A research design or model indicates a plan of action to !e carried out in

connection %ith a proposed research %or&$ It pro'ides onl a guideline for the

researcher to ena!le him to &eep trac& of his actions and to &no% that he is

mo'ing in the right direction in order to achie'e his goal$4esearch design is the plan, structure and strateg of in'estigation concei'ed

so as to o!tain ans%er to research "uestions and to control 'ariance$ The plan is

the o'erall scheme of program of research$The research design constitutes the !lueprint for the collection, measurement

and analsis of data$ Plot st$"y

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6ilot stud is a preliminar stud conducted on limited scale !efore the

original studies are carried out in order to gain some primar information, on the

!asis of %hich the main pro/ect %ould !e planned and formulated$ Sampl!2

The method of selecting for stud a portion of the uni'erse %ith a 'ie% todra% conclusion a!out the uni'erse is &no%n as sampling$

A fe% fa'ora!le units of population under stud are considered for analsis is

called sampling method$ The result of the sample stud, in general, should !e

application to all items of the uni'erse$

S3e of Sample

Sample si#e means ho% man items are selected from the uni'erse to

constitute a sample$ The si#e of the sample should !e optimum$ The sample

should ield the desired information %ith the re"uired relia!ilit at the minimum

cost$The sample si#e is 233 emploees in the Bharti axa life insurance 5ompan$

It is determined ! the researcher ! considering the time factor and cost of data

collection$ So$&ces of Data

6rimar data7 4efer to those that are collected ! researcher through the

stud$ It is also named as first hand information$ Since the purpose of the stud is

to collect first hand information regarding satisfaction of emploees, muchsignificance has !een gi'en to primar data and its techni"ues$ *ere the

schedule is used for collecting primar data$Secondar data7 4efers to those that are collected from the organi#ation,

!oo&s, internet, pu!lications, /ournals and maga#ines$*ere the researcher uses !oth primar and secondar data$

Types of Resea&c#

The researcher has undergone the descripti'e research %hich determines

factors influencing /o! satisfaction of emploees$

Descripti'e research is essentiall a fact finding approach related largelto the present, and a!stracting generali#ations ! the cross sectional stud of the

current situation$ Sampl!2 /et#o"

The methods of sampling techni"ues are t%o tpes7 pro!a!ilit sampling

methods and Non-pro!a!ilit sampling methods$

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*ere the researcher uses stratified 4andom sampling under the pro!a!ilit

sampling methods$In the process of Stratified 4andom Sampling the entire uni'erse or

population is di'ided or su!di'ided into homogenous groups or tpes or classes

called Strata and a sample is dra%n from each stratum at random$ P&e-Test!2

6re- testing or preliminar testing is the process of an ad'ance testing of the

stud design after the schedule or "uestionnaire has !een prepared$The schedule formulated ! the researcher %as pre-tested %ith 23 samples$ It

%as found that complete information could not !e collected ! the researcher, so

fe% more "uestions %ere added and fe% %ere deleted$ /et#o"s of A!alyss

To anal#e the data, percentage analsis %as used ! the researcher$

Statstcal tool $se"*ere the researcher used the 4AN8 TST 9 5*I-S:UA4 test as

statistical tool$ Resea&c# #ypot#ess

There is relation !et%een the personal pro!lem of the respondent and

marital status and these lead to emploee satisfaction$There is relation !et%een experience of respondent and their le'el of

satisfaction$ Tools Use" fo& Data Collecto!

6ersonall administered schedule is used for data collection$ Because the

sur'e is contained to the near! area, it facilitates the researcher to collect

completed responses %ith in hard period$ The dou!t of respondents, might ha'e

on an "uestions, can !e clarified on the spot and moti'ates correspondents to

other their trac& ans%er$ A research is prepared as pre-formulated %ritten set of "uestions$ The

schedule on /o! satisfaction considers the follo%ing dimensions$6ersonal detailsNature of /o!

;or&ing conditionsSuper'ision and %or& group;elfare measuresSalar and incenti'es6romotion opportunities

P&ocess!2 of Data

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The collection of data ma !e significant part of personal research$ The rele'ant

data deri'ed from the mass of the data$ The data collected are in ra% from unless

the ha'e !een processed and anal#ed$ A set of procedures is esta!lished to

maintain accurate and relia!le information$

Ta+$lato!

Ta!ulation is a part of the technical process of statistical analsis that consists of

counting the num!er of cases that fall in the 'arious categories$ The results are

summari#ed in the acti'ities of sorting 5*A4TS$

1.1.4 CHAPTERISATION

The research stud has !een di'ided into three chapters$

The first chapter deals %ith introductor aspects of the stud in %hich outline of the

pro/ect, scope of the pro/ect, need of the pro/ect, o!/ecti'es, limitations, research

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methodolog and chapteri#ation are dealt and re'ie% of literature in %hich profile of the

organi#ation, of (HARTI A5A LIFE INSURANCE, 5hennai$

The second chapter deals %ith data analsis and interpretation$ The 'arious factors

that affect E/PLO*EE SATISFICATION and also their satisfaction le'el of the (HARTI

A5A LIFE INSURANCE ha'e !een anal#ed$

The third chapter deals %ith summar and conclusion in %hich main findings and

suggestions of the researcher are dra%n$

1.% RE)IE6 OF LITERATURE

Employee Satsfacto!The term 0mploee Satisfaction) refers to an emploee)s general attitude

to%ard his /o! and %or&ing conditions emploee satisfaction is one of the

important factors %hich ha'e dra%n attention of managers in organi#ation as %ell

as academicians$mploee satisfaction is the mental felling of fa'ora!leness %hich an

indi'idual has a!out his /o!$

Def!to!s of Employee Satsfacto!Dur!ins has defined emploee satisfaction as, (mploee Satisfaction is

the amount of pleasure or contentment associated %ith a /o!$ If ou li&e our /o!

intensel, ou %ill experience high /o! satisfaction$ If ou disli&e our /o!

intensel, ou %ill experience /o! dissatisfaction+

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$A$Loc&e defines emploee satisfaction as a, (6leasura!le or positi'e

emotional state resulting from the appraisal of one)s /o! or /o! experiences+$

Dete&m!a!ts of Employee Satsfacto!There are 'arious factors determining the degree of /o! satisfaction as

follo%s$ I!""$al Facto&s

Indi'idual ha'e certain expectations from their /o!s$ If these expectations

are met from the /o!s, the feel satisfied$

2$ Le'el of educationLe'el of education of an indi'idual is a factor %hich determines the

degree of /o! satisfaction, $ Other factorsBesides the a!o'e t%o factors, there are other indi'idual factors

such as, sex %hich affect emploee satisfaction$ If an indi'idual does not

ha'e fa'ora!le social and famil life, he ma not feel happ at the

%or&place$

?$ Occupational le'el*igher le'el /o!s pro'ide more satisfaction as compared to lo%er

le'els$ This happens !ecause high le'el /o!s carr prestige and status in

the societ %hich itself !ecomes sources of satisfaction for the holders$

St$ato!al Facto&s

Situational 'aria!les related to /o! satisfaction lie in organi#ational context

formal and informal$

2$ ;or&ing conditions

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;or&ing conditions, particularl phsical %or& en'ironment, li&e

conditions of %or&place and associated facilities for performing the /o!

determine /o! satisfaction$

=$ Super'isionThe tpe of super'ision affects /o! satisfaction as in each tpe of

super'ision the degree of importance attached to indi'iduals 'aries$ The

emploee-oriented super'ision pro'ides more satisfaction than /o!-

oriented super'ision$

>$ "ui chart re%ardsThe tpe of lin&age that is pro'ided !et%een /o! performance and

re%ards determines the degree of /o! satisfaction, if the re%ard

determines the degree of /o! satisfaction, if the re%ard is !ased on the

performance, it offers higher satisfaction$

?$ Opportunit for the promotionIt is true that indi'iduals see& satisfaction in their /o!s in the context

of /o! nature and %or& en'ironment !ut the also attach importance to the

opportunities for promotion that these /o!s offer$

Employee Satsfacto! S$&ey

An emploee satisfaction sur'e is a procedure ! %hich emploeesreport their feelings to%ard their /o!s and %or& en'ironment$ Indi'idual responses

are then com!ined and anal#ed$

Benefits of emploee satisfaction studies

If emploee satisfaction studies are properl planned and administered,

the %ill usuall produce a num!er of important !enefits, !oth general and

specific$

.onitoring attitudesSur'es indicate the specific areas of satisfaction or dissatisfaction @such

as emploee ser'ices and the particular groups of emploees @such as the

mar&eting department or those emploees %ho are approaching retirement$

In other %or&s, a sur'e tells ho% emploees fell a!out their /o!s, %hat parts

of their feelings are focused on, %hich departments are particularl affected,

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and %hose feeling are in'ol'ed$ The sur'e is a po%erful diagnostic

instrument for assessing !road emploee pro!lems$

1.%.1 CO/PAN* PROFILE

Co&po&ate P&ofle7

B*A4TI AA LI333 emploees across o'er 2=

states in the countr$ Our !usiness philosoph is !uilt around the promise of ma&ing

people (Life 5onfident+$

It is the first organi#ation in the general insurance industr to recei'e dual certifications

of ISO H3327=33F and ISO =C3327=33G %ithin the first ear of the operations in =33H

and su!se"uentl the certification has !een rene%ed in =32= for further > ears$

As %e expand our presence across the countr to cater to our insurance and %ealth

management needs %ith our product and ser'ice offerings, %e continue to !ring 0life

confidence) to customers spread across India$ ;hate'er our plans in life, ou can !e

confident that Bharti axa Life %ill offer right financial solutions to help ou achie'e them$

(#a&t E!te&p&ses7

Bharti nterprises is one of India)s leading !usiness groups %ith interests in telecom,

agri !usiness, insurance and retail$

Bharti nterprises is one of India)s leading !usiness groups %ith interests in telecom,


Bharti nterprises is one of india)s leading !usiness groups %ith interests in telecom,


Bharti nterprises has successfull focused its strateg on telecom %hile straddling

di'erse fields of !usiness$


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finest companies, and its flagship !rand 0Airtel), has o'er G3 million customers across

the length and !readth of India$

;hile a /oint 'enture %ith Tele Tech Inc$, USA mar&ed Bharti)s successful fora into the

5ustomer .anagement Ser'ices !usiness, Bharti nterprises) dnamic di'ersification

has continued %ith the compan 'enturing into telecom soft%are 4othschild groupo%ned L4O *oldings Indian Ltd$, to export fresh Agri products exclusi'el to mar&ets

in urope and USA$ Bharti has a /oint 'enture-Bharti AA Life Insurance 5ompan Ltd$-

%ith AA I. and AA A6*$ Bharti has recentl foraed into retail !usiness under a

compan Bharti AA In'estment .anager 6ri'ate Ltd$- %ith AA I. and AA A6*$

Bharti has recentl foraed into retail !usiness under a compan called Bharti 4etail

6't$ Ltd$ It also has a /oint 'enture Bharti ;al .art 6ri'ate Ltd$- %ith ;al-.art for

%holesale cash-and-carr and !ac&-end suppl chain management operations in India$

A5A7

AA Jroup is a ;orld%ide leader in


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)so! of (#a&t A5A

“To be the Preferred General Insurance Company, Employees, Shareholders,

Business Partners & Society”

At Bharti AA Jeneral Insurance, %e li'e ! the simple truthK insurance plas an

important role in protecting organi#ations and indi'idual aspirations$ Through

comprehensi'e and inno'ati'e insurance solutions, %e see& to redefine industr

standards ! offering unparalleled and empathetic ser'ice to e'er Indian$ This ropes in

our collecti'e 'ision (to !e the preferred Jeneral Insurance 5ompan for our

5ustomers, mploees, Shareholders, Business partners 9 Societ+$

Bac&ed ! our constant endea'or to find ne% and impro'ed %as to add 'alues to our

customers through our inno'ati'e product and ser'ice offerings, %e al%as see& to

ma&e a difference through our professional and pragmatic approach$ ;or&ing as a team

%ith utmost integrit %e stri'e to maintain !est in class standards$ ;e assure ou to !e

! our side in our hour of need$ ;e do this on strengths of our 'ision, purpose and'alues7

O$& Co&e )al$es

I!!oato!7-

5onstantl stri'ing to find ne% and impro'ed %as to add 'alue to all our sta&e holders$

Our inno'ati'e spirit has dri'en us to launch re'olutionar products$

I!te2&ty7-

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Al%as !eing responsi!le and doing the right thing$ ;e ha'e settled o'er F la&h claims

in six ears, a testimon to our focus on customer centricit$

P&ofesso!alsm7-

Al%as see&ing to ma&e a difference$ ;ith sheer professionalism %e ha'e managed to

surpass targets and increase our gro%th in leaps and !ounds$

P&a2matc7-


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P&o"$ct p&ofle

The follo%ing products are a'aila!le in the (#a&t A9a Lfe I!s$&a!ce Compa!y

1. F$t$&e pla!7

This is the product %hich is speciall designed for short term!enefits %ith ris& co'erageK this plan duration is a!out ten ears$

Age limit to this product 2F to E3 ears

%. Co!f"e!t pla!7

This plan pro'ides long term !enefits %ith the ULI6BNG ears, there is no maturitperiod for this plan$

'. 6ealt# co!f"e!t7

The special feature of this plan it gi'es !enefit of !othfuture and confident plan$

To attract the people and to increase the mar&et share, no% thecompan planned to introduce 'arious products %ith the !enefit of ULI6$

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1.%.' O&2a!3ato! C#a&t

Jeneral

manager

.ar&eting

.anager *r .anager Sstem

.anager

5redit

.anager

Asst hr

manager

Sales

promotion

manager

.ar&eting

executi'e


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CHAPTER - II

DATA ANAL*SIS AND INTERPRETATION

%.1 PERCENTAE ANAL*SIS

TA(LE %.1.1

A2e 2&o$p No of &espo!"e!ts : of &espo!"e!ts

Belo% =G =3 =3

=G->G GE GE

>G-?G => =>

A!o'e ?G 2 2

Total 233 233

Source7


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G, => of the respondents are >G to ?G age group, =3 of

the respondents are from the age !elo% =G$ The remaining 2 of the respondent is

a!o'e ?G$

TA(LE %.1.%

e!"e& No of &espo!"e!ts : of &espo!"e!ts

.ale FC FC

2>

Total 233 233

Source7


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TA(LE %.1.'

I!come No of &espo!"e!ts : of Respo!"e!ts

Belo% G333 >2 >2

G333-23333 >3 >3

23333-2G333 == ==

A!o'e 2G333 2C 2C

Total 233 233Source7


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TA(LE %.1.

*ea&s of e9pe&e!ce No of &espo!"e!ts : of &espo!"e!ts

Less than 2 ear >C >C

2-= ears >2 >2

=-> ears => =>

.ore than > ears H H

Total 233 233

Source7 of them are ha'ing =->

ears of experience$

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TA(LE %.1.0

Cate2o&y No of &espo!"e!ts : of &espo!"e!t

Sales manager =3 =3


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Desc&pto! No of &espo!"e!ts : of &espo!"e!ts

Satisfied GC GC

6artiall >= >=

Dissatisfied 22 22

Total 233 233

Source7


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Dissatisfied 23 23

Total 233 233

Source7


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5*A4T =$2$2 - the distri!ution of respondent)s satisfaction regarding grie'ance sol'ing

INFERENCE7

Based on this sur'e %e found that E? of the respondents are satisfied, >E of

the respondents are dissatisfied regarding their opinion a!out grie'ance handling

procedure$

TA+le %.1.=

Desc&pto! No of &espo!"e!ts : of &espo!"e!t

Satisfied FG FG

6artiall 2= 2=

Dissatisfied > >

Total 233 233

Source7


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5*A4T =$2$2 - respondent)s satisfaction regarding 'entilation, temperature and lighting

INFERENCE7

Based on this sur'e FG of them satisfied, 2= of them partiall satisfied, and

> of them dissatisfied regarding 'entilation, lighting and temperature$

TA(LE %.1.1>


Satisfied C? C?6artiall == ==

Dissatisfied ? ?

Total 233 233

Source7


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INFERENCE7

Based on this sur'e %e found that C? of the respondents are satisfied,

%hereas == of the respondents are partiall, ? of the respondents are dissatisfied

regarding the training recei'ed ! the emploee$

TA(LE %.1.11


Satisfied C> C>

6artiall =G =G

Dissatisfied = =

Total 233 233

Source7


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INFERENCE7

Based on this sur'e C> of the respondents are satisfied, =G of the

respondents are partiall, = of the respondents are dissatisfied regarding their

%or&place and en'ironment$

TA(LE %.1.1%

Desc&pto! No of &espo!"e!t : of &espo!"e!t

Satisfied H= H=

6artiall satisfied C C

Dissatisfied 2 2

Total 233 233

Source7


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INFERENCE7

Based on this sur'e H= of them satisfied, C of them partiall satisfied, and

2 of them dissatisfied regarding relation %ith other emploees$

TA(LE %.1.1'


Satisfied E> E>6artiall =? =?

Dissatisfied 2> 2>

Total 233 233

Source7


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INFERENCE7

Based on this sur'e E> of the respondents are satisfied, =? of the

respondents are partiall, 2> of the respondents are dissatisfied regarding the

chances of promotion to them in the organi#ation$

TA(LE %.1.1


Satisfied EH EH

6artiall =F =F

Dissatisfied > >



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INFERENCE7

Based on this sur'e EH of the respondents are satisfied, =F of the

respondents are partiall satisfied regarding the management and other emploees

treated them$

TA(LE %.1.10


Satisfied C2 C2

6artiall satisfied =? =?

Dissatisfied G G

Total 233 233

Source7


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INFERENCE7

Based on this sur'e C2 of the respondents are satisfied, =? of the

respondents are partiall satisfied, and G of the respondents are dissatisfied %ith the

super'isor)s feed!ac&$

TA(LE %.1.14


Satisfied C> C>

6artiall => =>

Dissatisfied ? ?



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INFERENCE7

Based on this sur'e C> of the respondents are satisfied, => of the

respondents are partiall, ? of them dissatisfied regarding the decision in changes in

the %or& en'ironment$

TA(LE %.1.1;


Satisfied G? G?

6artiall >F >F

Dissatisfied F F

Total 233 233

Source7


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INFERENCE7

Based on this sur'e G? of the respondents are satisfied, >F of them partiall

satisfied, regarding management understand the respondent)s personal life$

CHART %.1.1<


Satisfied EG EG

6artiall =F =F

Dissatisfied C CTotal 233 233

Source7


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INFERENCE7

Based on this sur'e EG of them are satisfied, =F of them partiall satisfied,

%hereas C of them dissatisfied regarding respondent)s stress on their /o!$

CHART %.1.1=


Satisfied EF EF

6artiall =F =F

Dissatisfied ? ?Total 233 233

Source7


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INFERENCE7

Based on this sur'e EF of them are satisfied, =F of them partiall satisfied,

regarding encouragement of emploees to de'elop ne% and more efficient %as to do

their /o!$

TA(LE %.1.%>


Satisfied C= C=

6artiall =? =?

Dissatisfied ? ?

Total 233 233

Source7


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INFERENCE7

Based on this sur'e C? of them are satisfied, =? of them partiall satisfied,

%hereas ? of them dissatisfied regarding the emploee recommend others to %or& for

this compan$

TA(LE %.1.%1


Satisfied ?? ??

6artiall >? >?

Dissatisfied == ==

Total 233 233

Source7


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INFERENCE7

Based on this sur'e ?? of them are satisfied, %hereas >? of them are

partiall satisfied and == are dissatisfied regarding the respondents o'erall

satisfaction$

TA(LE %.1.%%


Satisfied ?H ?H

6artiall >? >?

Dissatisfied 2C 2C



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INFERENCE7

Based on this sur'e ?H of them are satisfied >? of them are partiall

satisfied and 2C of them are dissatisfied regarding recognition for their contri!ution$

TA(LE %.1.%'


Satisfied G? FG$C2

6artiall C 22$22

Dissatisfied = >$2FTotal E> 233

Source7


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INFERENCE7

Based on this sur'e FG$C2 of them are satisfied, 22$22 of them are partiall

satisfied and >$2F of them are dissatisfied o'erall /o! satisfaction compared to ear ag

%.% STATISTICAL ANAL*SIS

%.% STATISTICAL TOOLS

%.%.1. CHI-S?UARE TEST

Satisfaction of the emploees in Bharti axa life insurance 5ompan to%ards

income and o'erall satisfaction$

AI/

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The o!/ecti'e of using chi-s"uare test is to find out the satisfaction of the

emploees in Bharti axa life insurance 5ompan is uniform or not uniform among

different income of emploees$

*o7 There is no significant relationship !et%een income and o'erall satisfaction of

the emploee$

*27 There is significant relationship !et%een income and o'erall satisfaction of

the emploee$

Description

Income

Satisfied 6artiall Dissatisfied Total

Belo% G333 =3 G E >2

G333-23333 F 2C G >3

23333-2G333 22 E G ==

.ore than 2G333 G E E 2C

Total ?? >? == 233

Calc$lato!

O O- @O-M= @@O-M=1

=32>$E? E$>E ?3$?G =$HC

G 23$G? -G$G? >3$EH =$H2

E E$F= -3$F= 3$EC 3$2

F 2>$= -G$= =C$3? =$3G

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2C 23$= E$F ?E$=? ?$G>

G E$E -2$E =$GE 3$>H

22 H$EF 2$>= 2$C? 3$2F

E C$?F -2$?F =$2H 3$=H

G ?$F? 3$2E 3$3> 3$32

G C$?F -=$?F E$2G 3$F=

E G$CF 3$== 3$3G 3$32

E >$C? =$=E G$22 2$>C

Total 2G$E>

O O!ser'ed fre"uenc

xpected fre"uenc

Degrees of freedom @5-2 @4-2

@>-2 @?-2

E

Le'el of significance G

5*A4T 'alue 2=$GH

5*A4T 'alue P 5alculated 'alue

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CONCLUSION

Since 5*A4T 'alue P 5alculated 'alue, therefore %e re/ect *o$ There is significant

relationship !et%een income and o'erall satisfaction of the emploee$

%.%.%. Ra!8!2 /et#o"


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2 2E E ? 3 =E ?F

= ? ? 2= F E= 23

> E? 2? F F = ?

? F ? C= = E F

G ? 2? ? EF ? E

E ? GF 3 2? 3 =?

Total 233 233 233 233 233 233

AI/

To find out emploees ratings among the gi'en factors

CALCULATION

;eightage E G ? > = 2

4an&

Attri!utes

2 = > ? G E Total ;td$,

score

4an&

Salarpac&ages

2E ? E? F ? ? 233 ?3F >

Decision

ma&ing

E ? 2? ? 2? GF 233 =23 E

5ome for chart

%or&

en'ironment

? 2= F C= ? 3 233 >?3 ?

mploee

recognition

3 F F = EF 2? 233 ==F G

mploee

training

program

=E E= = E ? 3 233 G33 2

.oti'ation to

do /o!

?F 23 ? F E =? 233 ?2? =

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Total 233 233 233 233 233 233

RESULT

Decision ma&ing E

5ome for chart %or&

en'ironment

?

mploee recognition G

mploee training program 2

.oti'ation to do /o! =

CONCLUSION

The emploee training program has got the ran& first and the emploee

recognition has got the sixth ran&$

CHAPTER-III

SU//AR* AND CONCLUSIONS

'.1 FINDINS

♦ Out of the total respondents sur'eed FC are male and remaining 2> are

female$

♦ it can !e inferred that GE of the respondents !elongs from the age !et%een =G

to >G, => of the respondents are >G to ?G age group, =3 of the respondents

are from the age !elo% =G$ The remaining 2 of the respondent is a!o'e ?G$

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♦ Based on this sur'e %e found that >2 of them earning !elo% G333, 2C of

them earning a!o'e 2G,333 per month$

♦ 4egarding the ears of experience of the respondents, 5*A4T re'eals that >C

of them ha'ing less than 2 ear of experience, %hereas => of them are ha'ing

=-> ears of experience$

♦ Based on this sur'e =3 of them are sales managers, GH of them are

financial ad'isors, 2C of them are telecallers, and ? of them are pantr staffs

!ased on their categor

♦ Based on this sur'e %e found that GC of the respondents are satisfied %ith

their super'isor, >= of the respondents are partiall satisfied %ith their super'isor, and 22 of the respondents are dissatisfied %ith their super'isor$

♦ Based on this sur'e %e found that E? of the respondents are satisfied, >E of

the respondents are dissatisfied regarding their opinion a!out grie'ance handling

procedure$

♦ Trough this sur'e FG of them satisfied, 2= of them partiall satisfied, and >

of them dissatisfied regarding 'entilation, lighting and temperature$

♦ Based on this sur'e %e found that C? of the respondents are satisfied,

%hereas == of the respondents are partiall, ? of the respondents are

dissatisfied regarding the training recei'ed ! the emploee$

♦ Based on this sur'e EH of the respondents are satisfied, =F of the

respondents are partiall satisfied regarding the management and otheremploees treated them

♦ Based on this sur'e G? of the respondents are satisfied, >F of them partiall

satisfied, regarding management understand the respondent)s personal life$

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♦ Based on this sur'e EG of them are satisfied, =F of them partiall satisfied,

%hereas C of them dissatisfied regarding respondent)s stress on their /o!$

♦ Based on this sur'e EF of them are satisfied, =F of them partiall satisfied,

regarding encouragement of emploees to de'elop ne% and more efficient %as

to do their /o!$

♦ Based on this sur'e C? of them are satisfied, =? of them partiall satisfied,

%hereas ? of them dissatisfied regarding the emploee recommend others to

%or& for this compan$

♦ Based on this sur'e ?? of them are satisfied, %hereas >? of them are

partiall satisfied and == are dissatisfied regarding the respondents o'erallsatisfaction$

♦ Based on this sur'e ?H of them are satisfied >? of them are partiall

satisfied and 2C of them are dissatisfied regarding recognition for their

contri!ution$

♦ Based on this sur'e FG$C2 of them are satisfied, 22$22 of them are partiall

satisfied and >$2F of them are dissatisfied o'erall /o! satisfaction compared to

ear ago$

'.% SUESTIONS

.an of the emploees are dissatisfied %ith their salar and so the compan

can tr to increase their salar le'els$

mploees should !e gi'en proper encouragement and moti'ates them to do

their %or& and appreciation of their %or& helps in increasing the le'el of /o!

satisfaction$

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Impro'e the communication channel %hich increases the interaction %ith

emploees$

The super'isors should re'ie% the emploees) performance periodicall$

The compan encourages the %or&er participation in the management that

%ill moti'ate the emploees that the are also the part of the organi#ation and

%or& for the de'elopment of the organi#ation$

As incenti'es is the one %a to increase the /o! satisfaction the compan ta&e

steps to pro'ide ade"uate incenti'es %hich %ill moti'ate the emploees to do

their %or& %ith in'ol'ement$

The compan ta&es steps to impro'e the chances for career gro%th of the

emploees that %ill impro'e !oth the le'el of an indi'idual emploee and an

organi#ational le'el$

6romotional opportunities of the emploees should !e increased ! the

compan !ecause promotion is a ma/or determinant of emploee satisfaction$

'.' CONCLUSION


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also pro'ide counseling ser'ice in order to reduce the mental stress of the emploees,

so that the %or& %ith more in'ol'ement$

mploees should !e properl recogni#ed and importance should !e gi'en to

them %hich are essential for increasing the le'el of emploee satisfaction$

Thus the stud on emploee satisfaction is helpful in &no%ing the impact of it in

the functioning of the organi#ation and &no%ing the 'ie%s of emploees a!out different

factors$

Documents

Employee Satisaction at Bharti Axa