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Sequenz 46: Persönliches & betriebliches Gesundheitsmanagement 1
EFBH Brüssel 22. 6. 2009 Dr .Frank Wattendorff
Employee participation in company health management
Dr Frank Wattendorff
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Programme
q Occupational health and safety as part of company health management
q Changing roles in occupational health and safety
q Using experience-based knowledge as a resource
q Support from expertsq Requirements and opportunities for using
experience-based knowledgeq Methods for smaller companiesq Arguments that convince employers! 2
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Model for integrated health management
European Network for Workplace Health Promotion
Trade unions
Employers’associations
Health insurancefunds
Accident insurance
LabourInspectorate
Approach•Company/
administrativemanagement
• Works council/ staff council
Health ManagementSteering Group
Severe disabilities officer
Safety experts Company doctorSocial/addiction counsellors
Equality officer
Occupational health and safety
Addiction preventionAddiction counselling/support
Employee counselling
PreventionHealth promotion
Integrationmanagement
Occupational health committee(s) Working group(s)
Company agreement/works agreementLaws
Workplacesport
Canteen
Officer withcompany-specificresponsibilities
Qualitymanagement
Environmental protection
..Staff
development
Organisational development
Safety officer
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Changing roles in occupational health and safety
q Employees as experts in their own work situations– Knowledge of specific risks – Disruptions in the process(everyday hazards)– Situations that make you think: “that was a close shave, we were
lucky there”– Lack of information, feedback and acknowledgement, job
satisfaction crisis with consequences: burnout– Precarious employment
• Lack of coordination with sub-contractors• Little knowledge of occupational health and safety rights• Interests not represented or employees unfamiliar with
representation of interests
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Managers as coaches
n Managers must know what each person can do and when they need support:– A prerequisite for this
is that communication and the management culture are based on trust
– Managers as coaches and with coaches
There… the turnover had better start increasing now!
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Support from experts
q Occupational health and safety experts need expert knowledge, especially onØ Health risks that can be latent for a long timeØ Risk factors that employees do not normally notice:
Ø Electrical energyØ Risk of chemical accidentsØ Risks caused by radioactive, electromagnetic or other types of
radiationq Occupational health and safety experts as organisational
and health advisers:Ø listenØ ask questionsØ find joint solutions by communicatingØ develop sustainable solutions through mutual acceptanceØ participative risk analysis and creation of measures
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Learning and attention pyramidfrom Geißler Gruber 2003
Attention pyramid for occupational health and safety
Learning pyramid for occupational health and safety
Occupational accidents that must be reported
Occupational accidents that do not need to be reported
Minor accidents and near-accidents
Critical events/incidents
Faults with production and quality
Learning from near-accidents, Geißler Gruber 2003
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Example: questions for analysing time pressure
q There are many cause factors behind human error or behavioural errors.
q Is time pressure a factor caused by– less staff?– more complex tasks?– technical faults?– missing information?– logistical problems?– staff behaviour?– management behaviour?– fluctuations in performance?– information overload?– requirements as regards documentation?
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Time pressure and lack of timeRisky behaviour?
q How people deal with time shortages:– working faster– not observing rules– overtime– putting tasks off– taking less care– working in parallel– taking shortcuts or
skipping stages– treating red as green
Photo: iStockphoto
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Typical mistake, excused due to time pressure
Direction of travel
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Questions for participative risk analysis
q What problems occur in different areas?q Technical, organisational, with flow of materialsq Lack of staff, too few qualified staffq How are these problems solved on site?
q Are there situations that lead to additional work?q Employees can give detailed descriptions of such situationsq How do employees solve time-related problems on site?
q Critical situations for employees? q “That was a close shave, we were lucky there"q Situations that employees respect or fear?q Situations that no-one wants to be in again?
q Working with employees to develop and implement solutions for preventing and reducing the risks experienced
q Test how effective measures are, since they, as advisors or supervisors, are familiar with the situations
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Workshop in small companies
q Features of a good day:– The technology works– All information is complete and
correct– The boss is in a good mood– The team gets lots done– Positive feedback from
customers, colleagues and the boss
q Features of a bad day:– Computer problems, the car
will not start, etc.– Customer list, list of materials
inaccurate– The boss is nowhere to be
seen– Colleagues laying the blame– Problems with customers
So what can we do to move from right to left?
Measures for better communication, technical maintenance and coordination of business processes prevent faults and excessive workloads
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Advantages for companies and employees
q Fault-free business processes take pressure off the company and the employees
q It is easy to use employees’ experience to prevent faults from occurring in processes
q Using participative methods in occupational health and safety also helps to reduce risks and workload
q Work structures that take account of age make the most of the different experiences of younger and older employees
EFBH Brüssel 22. 6. 2009 Dr. Frank Wattendorff
Thank you for your attention.I’d be happy to answer any questions
you may have.
n Dr Frank Wattendorff
n Leibniz Universität Hannover
n Post-graduate studies – Ergonomics (WA)
n Schloßwenderstr. 5, D 30159 Hannover, Germany
n Tel.: - - 49 (0)511 762 5979; Secr.:- - 49(0)511 762 4846
n Fax: - - 49 (0)511 762 3966
n E-Mail: [email protected]
