©2019 VMware, Inc.# v F O R U M A U

Lee Clements, VMware

Employee Experience Management for theModern Workplace

Disclaimer

This presentation may contain product features or functionality that are currently under development.

This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.

This information is confidential.

The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation

to deliver any items presented herein.

Agenda

3

Why focus on Employee Experience?

Nadia’s employee experience

o Day Zero

o Day One

o Day Two

o Day Three

o Final Day

Recap

4©2019 VMware, Inc.

“Employee experience is the most promising competitive advantage that organizations can create.”

Jacob Morgan, author of The Employee Experience Advantage

5

Why are employers focused on this

Employee Experience?

Win in the

Competition for Top

Talent

Increase

Employee

Retention

Build Your

Competitive

Advantage

Increase

Productivity

6

What Makes Up

Employee Experience?

Technological

Experiences

Physical

Experiences

Cultural

Experiences

7

What are Employees Looking For?

Consistent Experiences

Engaging Experiences

Productive Experiences

8

Day 0

Pre boarding

Day 0

Nadia agrees to join our organization

Day 0 Employee Experience

• Nadia has a personal phone

• Nadia has personal email

9

New employee signs offer letter

Provisioning system creates AD account for new employee

Workspace ONE Access generates preboard link for new employee

Employee can access Hub for pre-hire apps only

On Day 1, Employee accesses full set of apps, services, and workflows

Introducing Workspace ONE preboarding Engage Employees Before Day 1 with Curated Hub Experience

Create secure links for new employees before Day 1 at your organization, giving them access to apps, information, and workflows to get them ready for the first day

Customize the experience for your new hires

HRIS and Provisioning System Agnostic

TECH PREVIEW

10

Day 0

Pre hire

Day 1 Seamless Employee

Onboarding

Day 0 Day 1

Nadia First Day

Day 1 Employee Experience

• Quickly setup device(s)

• Meet the team

• Learn about apps, intranet news

11

Consistent Onboarding Day 1 Experience

Simplified IT processes

To support heterogeneity

in employee profiles and devices

platforms

A cloud-first model for better control and

flexibility, while providing users a

consistent

and productive experience

Easy employee onboarding

with over-the-air provisioning of

devices using push technologies and

self-service capabilities

11

Easy employee onboarding with over-the-air provisioning of devices using push technologies and self-service capabilities

Simplified IT processes

To support heterogeneity in employee profiles and devices platforms

A cloud-first model for better control and flexibility, while providing users a consistent and productive experience

12

VMware Workspace ONE Intelligent Hub

A single app where

Nadia can get information about her company via ‘Home Services’ tab.

One place to access all her Apps via ‘App Catalog’

13

Productive Experiences

Engaging Experiences

Consistent Experiences

VMware Workspace ONE Intelligent Hub – A Single App that Enables Organizations to Deliver Personalized Employee Experience

14

Day 0

Pre hire

Day 1 Seamless Employee

Onboarding

Day 2 Employee Self Service

Experience

Day 0 Day 1 Day 2

Nadia’s Second Day

Day 2 Self Service

• Access apps from any device with SSO

• Complete or act on workflows

• Self-service

• Personalize my experience

15

VMware Workspace ONE Intelligent Hub: App CatalogOne-touch access to company apps with rich app catalog

Unified App Catalog

•Mobile, Desktop, Web, Virtual

•Custom Categories

Global App Search

•By title, category, description

Advanced Catalog

Features

•Promotions & User Favorites

•Install native apps

•App Ratings

Notifications & Badging

•New Apps

•Custom

16

VMware Workspace ONE Intelligent Hub: People ServicesBreak silos by enabling employee directory for quick lookup of colleagues

Search by name or email

Rich profile with actionable fields

• Tap to call/text

• Tap to view/send email

• Tap to view office address

• Organization chart with full hierarchy

Users peers and details available for quick scan

17

Day 0

Pre hire

Day 1 Seamless Employee

Onboarding

Day 2 The Employee Self Service Experience

Day 3+IT Uplifting Employee

Experience

Day 0 Day 1 Day 2 Day 3+

Nadia’s Third Day and beyond

Day 3 IT managesexperience

• Notifications

• Mobile Flows

• Intelligence

• Assist

18

Place screenshot

here

VMware Workspace ONE Intelligent Hub: NotificationsImprove productivity by notifying users about important events with workflows

Cross-Platform Communication

Target all or selected users / devices

Pre-built notification flows:

• New app

entitlements

• Approvals for ServiceNow,

Salesforce, Coupa, Concur, and Jira ServiceDesk with mobile flows

Custom notifications with notification builder

19

Place screenshot

here

VMware Workspace ONE Intelligent Hub: Custom TabCentralize information access by embedding intranet or company resources portal

Single aggregation point for organization

Customizable tab name and toolbar order

Increase ROI and traffic on intranet sites

Pin site to navigation bar or flag as default landing page

20

Enhance Notifications with Mobile FlowsExtend Notifications to 3rd Party Business Systems

Surface context-based notifications and actions from backend systems

Easily enable Hub notifications from Workspace ONE Console

Pre-built open source connectors for Salesforce, Jira, Concur and more

Easily create custom connectors using our open source framework with minimal development effort

21

Workspace ONE IntelligenceData Sources

Workspace ONE

Intelligence

Aggregate Correlate Insights Automate

INGESTION DECISIONS

Reports

Dashboards

Notifications

Actions

Identity Analyticsusing Workspace ONE Access

App Analyticsusing Workspace ONE Intelligence SDK

Endpoint Analyticsusing Workspace ONE UEM

Common Vulnerabilities and Exposures (CVE) using cve.mitre.org

Threat Analyticsusing Trust Network

23

Workspace ONE

AssistUser notifications for enhanced privacy

Securely access & service unattended kiosks

Quickly troubleshoot & fix system issues

View & control corporate or personal devices

Remote Support for Desktops NEW!

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Day 0

Pre hire

Day 1 Seamless Employee

Onboarding

Day 2 The Employee Self Service Experience

Day 3 Keep Delivering

Uplifting Employee Experience

Final DayOffboarding

Day 0 Day 1 Day 2 Day 3+ Final Day

Nadia’s Final Day

Final Day

• Device wipe

• Disable access

25

Device Wipe Corporate

Owned Devices

Enterprise Wipe BYOD

Devices

Remove App Entitlements and Access Credentials

Offboarding with Workspace ONEKeep corporate data secure, but maintain employee’s personal data on BYO devices

Enterprise Wipe BYOD devices keeping personal information intact and removing access to corporate apps and data

Device Wipe corporate owned assets so they can be re-assigned to new employees

26

What does a great user experience look like?Nadia and Tailor’s Intelligent hub experiences

Thank You!

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