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Employee Experience and Design Thinking
in HR
SYLLABUS
Self-paced online course
Develop the skills you need to become employee-centered and help your organization develop a competitive advantage through better solutions
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Employee Experience and Design Thinking in HR | Syllabus
INDEX
About the AIHR academy
Course overview
Who should take this course
Learning objectives
Who you will learn from
Curriculum overview
Your success team
Frequently asked questions
Enroll now
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ABOUT THE AIHR ACADEMY
With the AIHR Academy we teach you
the skills that you need in order to
succeed in the rapidly changing world
of Digital HR.
By teaching you to leverage data and the
latest technologies to drive better business
outcomes, we enable you to claim the
strategic impact that you deserve.
Online learning portal
All courses are delivered through the online
learning portal. They are fully self-paced and
the lessons are pre-recorded so that you can
learn anywhere, anytime. By placing you in
the driver’s seat we enable you to optimize
your own learning curve and complete each
program at your own pace.
Practical bite-sized lessons
The practical nature of our courses and the
way they are structured is what sets us apart.
Our lessons are bite-sized and conveniently
split up into several modules. Within each
module you will typically find a combination
of 3 – 4 video lessons, reading materials that
provide extra context, and a practical
assignment that will help you put your new
skills into practice.
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OVERVIEW
HR has always been about people and, in
the digital era, this is more important than
ever. Employee experience (EX) is crucial for
the success of any company.
By being employee-centered, you can start
focusing on the touch-points and problems
that matter. This way, you can improve their
experience and, in turn, increase your
organizational performance.
Implementing new solutions and technology
should happen with employees in mind, and
design thinking process can help you really
understand them and their experience.
This helps you tackle the right problems in
the right way, which will in turn help your
organization better attract, retain and
develop your talent.
FRAMEWORK
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4 self-pacedmodules
Duration language
English audio + EN and ES
subtitlesYes
Certificate
12 Months
COURSE OVERVIEW
Employee Experience and Design Thinking in HR | Syllabus
▶ No prior knowledge or courses are
required in order to be eligible for
admission to this certificate program
ADMISSION
WHAT YOU GET
Copyright © AIHR Academy | Page 5
13 video lessons
Digital certificate upon completion
Reading materials & bonus content
Quizzes & Assignments
30-day money back guarantee
Employee Experience and Design Thinking in HR | Syllabus
* The course is also relevant if you don’t
aspire any specific role but simply want to
acquire more in-depth knowledge and skills
about digital HR strategy.
If you are an experienced HR
professional who sees
opportunities for innovation
and transformation.
If you are an innovator and
you are interested in co-
creating the disruption of
work.
STUDENTS
If you are a director or
executive looking to
understand what trends are
affecting your workforce and
your business.
If you are an HR professional
interested in leading the
transformation of HR.
WHO SHOULD TAKE THIS COURSE
The course Employee Experience and Design
Thinking in HR is designed for anyone who
would like to help their organization to
become more employee-centered.
You will learn how you can focus on providing
solutions that are focused on problems that
employees actually experience and how to
make your organization more employee-
centered in general.
If you recognize yourself in one of the four
personas below, this course is certainly the
right fit for you:
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Understand how design thinking can help you design the right solutions quickly
Master all steps in the design thinking process and apply it in real life
Learn different methods you can apply in different phases of the design thinking process
Understand the importance of focusing on employee experience
Know what roles & skills you need for employee experience
LEARNING OBJECTIVES
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WHO YOU WILL LEARN FROM
Employee Experience and Design Thinking in HR | Syllabus Copyright © AIHR Academy | Page 8
BENWHITTER
Ben Whitter is an Employee Experience expert. He authored the
book Employee Experience, and he is Chief Experience Officer at
the World Employee Experience Institute (WEEI), an
independent employee experience company. Recognized as one
of the World’s leading authorities on employee experience, Ben
has pioneered and popularized the concept of EX worldwide. Ben
shares his work & research through popular keynotes, advisory
services, and executive coaching.
Raymond Hannes is an HR technology entrepreneur at heart,
having founded multiple companies. He helps organizations to
invent the future of their company. He is a board member and
mentor at the PortXL accelerator and a partner in the Startup
Foundation. His expertise includes Design Thinking, Strategy,
Technology, HRM, Innovation Management, Lean startup, HR
analytics, and Human interaction. RAYMONDHANNES
▶ 1: Introduction to Design Thinking in HR
⁃ Why use design thinking in HR
⁃ The characteristics of design thinking
⁃ The phases in the design thinking process
▶ 2: Discovery
⁃ The importance of the “discovery” phase
⁃ Different methods of discovery
▶ 3: Interpretation
⁃ How do you interpret the findings of the “discovery” phase
⁃ Building the customer profile
▶ Course & reading materials
▶ Quiz
▶ Practical assignment
UNDERSTANDING CUSTOMERS
MODULE 1
WHAT YOU WILL LEARN
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▶ 1: Ideation
⁃ Building your value proposition
⁃ Different methods of ideation
▶ 2: Experimentation
⁃ Different methods of experimentation
⁃ Choosing the right metrics
⁃ Designing a prototype
▶ 3: Evolution & Wrap-up
⁃ Why do we iterate?
⁃ How to iterate?
▶ Bonus: Wizard of Oz
▶ Course & reading materials
▶ Quiz
▶ Assignment
TESTING YOUR VALUE PROPOSITION
MODULE 2
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▶ 1: An introduction and overview of EX
⁃ Understanding journeys
⁃ The future of work and HR
⁃ Moving from engagement to experience
▶ 2: The case for EX
⁃ Key reasons for EX
⁃ The impact of focusing on EX
⁃ Leading organizations by experience
▶ 3: The EX mindset
⁃ Why do we need the EX mindset?
⁃ Who is responsible for the experience?
⁃ How can we investigate the experience?
▶ Course & reading materials
▶ Quiz
WHY EMPLOYEE EXPERIENCE?
MODULE 3
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▶ 1: Building the EX team
⁃ Which roles do we need?
⁃ Which skills do we need?
▶ 2: Defining the EX strategy
⁃ Examining the very foundations of business
⁃ Living what your company stands for
▶ 3: Cultivating a high-impact employee journey
⁃ Experiences of the employee journey
⁃ Key aspects of a high impact employee journey
▶ 4: Evolving the “experience” of work
⁃ Why is it importance to continuously evolve
▶ Course & reading materials
▶ Bonus: Dave Ulrich about EX
▶ Quiz
▶ Assignment: Employee journey mapping
FOCUSING ON EX IN YOUR ORGANIZATION
MODULE 4
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OUR ALUMNI WORK AT
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Receive a personalized approach to online
education that ensures you’re supported by
the AIHR Academy throughout your
learning journey.
YOUR SUCCESS TEAM
Head Learning Facilitator
A subject matter expert from the
AIHR Academy who’ll guide you
through content-related challenges
Global Support Team
This team is here to solve your tech-
related and administrative queries
and concerns
Success Manager
Your dedicated support rep at the AIHR
Academy, available during business
hours to resolve technical and
administrative challenges
Copyright © AIHR Academy | Page 14 Employee Experience and Design Thinking in HR| Syllabus
FAQ
In today’s competitive environment, you can gain a much-needed
advantage by turning your knowledge of your employees into actionable
insights on how to better attract, retain, and develop your talent. If you
would like to help your organization become more competitive by
focusing on its employees, this is the right course for you.
Why should I enroll?
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No. This program is online and self-paced. In total, you will need to
invest 10 hours to finish the program within 12 months. But it’s up
to you, when you learn and how much time you spend each week or
month.
Is there a fixed schedule?
In total, you will have 12 months of access to the student
portal, all lessons, and learning materials.
HowlongdoIhaveaccesstotheprogram?
If you are someone who recognizes the importance of change in order to
adapt alongside the ever-changing world, and if you want to prepare your
organization to become more employee-focused, this is the right course for
you.
Is this course the right fit for me?
No, but you will have tests and assignments in the course through which
you will put your skills to practice.
Do I need to pass an exam to finish the course?
There are no prerequisites for this course. No prior
knowledge is required.
Are there any prerequisites?
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ENROLL NOW
Visit our website and select the Employee Experience and Design Thinking in HR Course
SHR
STEP
1
Enter your student account details and billing address
STEP
2
Complete the payment process
STEP
3
Create your student account
STEP
4
Start learning
STEP
5
If you have any questions or would like to talk to one of our admissions advisors, please send us an email at [email protected] and we’ll get back to you ASAP.
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Contact us
E-mail: [email protected] Address: AIHR 516 Blaak 3011TA Rotterdam The Netherlands