Employee Engagement…Employee Engagement…in the New Millenniumin the New Millennium

Collaboration in the WorkplaceCollaboration in the Workplace

Definition: To energetically employ Definition: To energetically employ the hearts and minds of our the hearts and minds of our organization’s human resource. To organization’s human resource. To achieve full human potential to achieve full human potential to support the performance needs of support the performance needs of the organization.the organization.

Employee EngagementEmployee Engagement

Numbers…Numbers…

30-50%30-50%

#1#1

350,000350,000The number of engineers added to The number of engineers added to the Chinese workforce each year.the Chinese workforce each year.

75,000 U.S.75,000 U.S.

In 2005 will become theIn 2005 will become the

importer of computer chipsimporter of computer chips

1010The number of years The number of years

for China to become the for China to become the world’s dominant world’s dominant

economy.economy.

StrategiesStrategies??

1. Innovation1. Innovation

2. Extensive 2. Extensive CollaborationCollaboration

3. Employee 3. Employee EngagementEngagement

4. Public Policy4. Public Policy

1. Innovation1. Innovation

2. Extensive 2. Extensive CollaborationCollaboration

3. Employee 3. Employee EngagementEngagement

An apple aAn apple aa day keeps thea day keeps the

the doctor away.the doctor away.

Innovation andInnovation andThe Cycle of ChangeThe Cycle of Change

ContentmentContentment

DenialDenial

RenewalRenewal

ConfusionConfusion

The 4–Room ApartmentThe 4–Room ApartmentClaes Janssen (1982)Claes Janssen (1982)

ContentmentContentment

DenialDenial

RenewalRenewal

ConfusionConfusion

RenewalRenewal

Denial Confusion

The 4–Room ApartmentThe 4–Room ApartmentClaes Janssen (1982)Claes Janssen (1982)

InnovationInnovationThe laborer…The laborer…

AA BB CC DD EE

AA BB CC

Just Another IdeaJust Another Idea

Federal Worker John LedouxFederal Worker John LedouxWent to Radio Shack and spent $8.70Went to Radio Shack and spent $8.70Tests helicopter infrared navigation equipmentTests helicopter infrared navigation equipmentSaved taxpayers $6.3 millionSaved taxpayers $6.3 million

CollaborationCollaboration

2.2. 52 =52 = C. in a D.C. in a D. 3.3. ______GIGI________ c c c c cc c c c c

8.8. CycleCycleCycleCycleCycleCycle

4. 4. 4 = Q. in a G.4 = Q. in a G.

CHAIRCHAIR

9.9.

6.6. M CEM CEM CEM CEM CEM CE

5.5. KneeKnee LightsLights

1.1. He’s/HimselfHe’s/Himself

7. 7. 12 = S. of the Z.12 = S. of the Z.

Collaboration and InnovationCollaboration and Innovation

Blue Cross Blue Shield of Florida, Inc.Blue Cross Blue Shield of Florida, Inc.

Claims Processing Claims Processing Project resulted Project resulted in a 32.5% in a 32.5% increase in increase in productivity and productivity and a 19% decrease a 19% decrease in cost per claim.in cost per claim.

Collaboration “Synergizes” InnovationCollaboration “Synergizes” Innovation(2 + 2 = 5)(2 + 2 = 5)

Synergy:Synergy: Combined and Combined and correlated correlated force; united force; united actionaction

Engagement and MotivationEngagement and Motivation

Technical Technical FactorsFactors

Human Human FactorsFactors

Performance ResearchPerformance Research

PerformancePerformance

Technical Factors

Technical FactorsHuman Factors

Human Factors

Historical EmphasisHistorical Emphasis

Level of EffortLevel of Effort

MAMAXX

MIMINN

Discretionary Discretionary EffortEffort

Level of Level of EffortEffort

MOTIVATION

MOTIVATION

Motivation: Frederick HerzbergMotivation: Frederick Herzberg

SatisfiersSatisfiers

SalarySalary

Working ConditionsWorking Conditions

SupervisionSupervision

CoCo--workersworkers

SecuritySecurity

StatusStatus

PoliciesPolicies

MotivatorsMotivators

AchievementAchievement

RecognitionRecognition

The Work ItselfThe Work Itself

ResponsibilityResponsibility

Personal GrowthPersonal Growth

Motivation: Abraham MaslowMotivation: Abraham Maslow

NeedsNeeds

BasicBasic

Safety & SecuritySafety & Security

BelongingBelonging

RecognitionRecognition

SelfSelf--ActualizationActualization

1

2

3

4

5

TensionTension ActionAction

EngagementEngagement

Level of Effort After Level of Effort After EngagementEngagement

MAMAXX

MIMINN

Discretionary Discretionary EffortEffort

Level of Level of EffortEffort

1990 - $40 million sales, 400 employees1990 - $40 million sales, 400 employees 1995 - $80 million sales, 400 employees1995 - $80 million sales, 400 employees 2088 Line, Production: 10 minutes/unit to 4.6 2088 Line, Production: 10 minutes/unit to 4.6 minutes/unitminutes/unit

Acceptance Rate: 98.2% to 99.6%Acceptance Rate: 98.2% to 99.6% Intervention – Employee Involvement with a focus on Intervention – Employee Involvement with a focus on continuous improvementcontinuous improvement

One CEO’s PerspectiveOne CEO’s Perspective

““A doubling of sales and a tripling of A doubling of sales and a tripling of profits.”profits.”

““Moving problem solving and decision Moving problem solving and decision making closer to the point of action has making closer to the point of action has significantly increased our ability to significantly increased our ability to improve the way we work.”improve the way we work.”

John Casey, CEO, ShurfloJohn Casey, CEO, Shurflo

Started 1980Started 1980

Current Annual Sales $3 BillionCurrent Annual Sales $3 Billion

Annual Growth 20-25% per yearAnnual Growth 20-25% per year

Fortune Top 100 Best Fortune Top 100 Best Companies to Work for – 6 Companies to Work for – 6 Consecutive YearsConsecutive Years

StoresStores

Decentralized System withDecentralized System withEmpowered Work GroupsEmpowered Work Groups

Exanded AuthorityExanded Authority

AuthorityAuthority

BoundarBoundaryy

EmpowermentEmpowerment

Motivation: Frederick HerzbergMotivation: Frederick Herzberg

SatisfiersSatisfiers

SalarySalary

Working ConditionsWorking Conditions

SupervisionSupervision

CoCo--workersworkers

SecuritySecurity

StatusStatus

PoliciesPolicies

MotivatorsMotivators

AchievementAchievement

RecognitionRecognition

The Work ItselfThe Work Itself

ResponsibilityResponsibility

Personal GrowthPersonal Growth

Empowerment…The KoiEmpowerment…The Koi

2-3 2-3 inchesinches

12-18 12-18 inchesinches

2-3 feet2-3 feet

Realized Potential

Employee Engagement…Employee Engagement…in the New Millenniumin the New Millennium

Collaboration in the WorkplaceCollaboration in the Workplace