Employee Engagement

Begins with Me

Sheri L. Schwab, JD, M.Ed.

Associate Director, NC Cooperative

Extension Service & DCO

NC State University

What brings you here today?

Engagement? With all this stress?

What are some words or descriptions?

Depleted Distressed

Depressed Deflated

VUCA (UNC Article)

Volatility

Uncertainty

Complexity

Ambiguity

Gallup: Current State Of Affairs

Managers

35% Engaged

51% Not Engaged

15% Actively

Disengaged

Employees

30% Engaged

52% Not Engaged

18% Actively

Disengaged

Costs

By Gallup's estimates, the "not engaged"

group costs the U.S. $77 billion to $96

billion annually through their impact on

those they manage. And when we

factor in the impact of the "actively

disengaged" group, those figures jump

to $319 billion to $398 billion annually.

What is engagement?

Happiness?

Satisfaction?

Engagement IS…..

MUTUAL COMMITMENT, BENEFIT

The organization gives & receives

The employee gives & receives

CAPTURE OF DISCRETIONARY EFFORT

Above & beyond, the extra mile

Passion

Engagement is about…..

People, Relationships

ALIGNMENT

Continuous communication

Opportunities for great performers

Development and Growth

Trust

Business Success

Engagement is NOT….

About “things”, perks

Having best of every amenity (SAS)

Avoiding tough decisions

Pleasing all the people all the time

A catchphrase for all HR Programs

Where do you fit in????

TODAY is a new day!!!!

Starts…..

With…….

YOU!

Energy Project 1 and 2

Physical Energy

sleep

reduce stress by exercising

small healthy meals

take breaks

Emotional Energy

breathing

(meditation)

say thank you

Gratitude

what gives you

energy back

Energy Project 3 and 4

Mental Energy

reduce interruptions (no multitasking); respond to emails, calls at specific

times of day.

MOST IMPORTANT things to accomplish each day,

and knock those out FIRST.

Intentions

Spiritual Energy –

What gives YOU feelings of

effectiveness, effortlessness, and

fulfillment?

Do MORE of those things!!!

Career/Work Spirituality Fun/recreation Cmmty/Vol Family Physical Love Hobbies/Pursuits

How do you like to engage?

Communication

Growth

Recognition

Trust

5 daily questions

1. What did I do today to improve communication with my manager and peers?

2. What actions did I take today to learn and grow?

3. Whom did I thank today, and who recognized me?

4. Was I mindful today of our organization’s long-term goals?

5. Today, was I engaged at work?

Tough Love

Don’t get dragged down

Set a time limit

Don’t “agree”

Move to problem solving

Challenge “absolutes” (Never, always)

Cut them off – politely of course!!!

Something to try…..

“Can we change the subject?

If you want to vent for a couple

of minutes, or if you want me to

help you solve a problem,

great…..

but for me, life is too short

to be unhappy.”

A little more tough love…..

Might be time to

Hit

The Road

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Partial References

https://hbr.org/2007/10/manage-your-energy-not-your-

timeEmployee Engagement

Life wheel

Employee Engagement for Everyone. Kruse, Kevin. 2013

Gallup 2013 State of the American Manager.

http://www.gallup.com/services/182138/state-american-

manager.aspx

Gallup State of the Global Workplace