Employee Engagement: Achieving World Class Engagement · 2016-07-27 · Employee Engagement: Achieving World Class Engagement Presented By: Eric Barber ... Rounding, Thank You Notes,

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Employee Engagement: Achieving World

Class Engagement

Presented By: Eric Barber

President/CEO

Mary Lanning Healthcare, Hastings, NE


Execution Framework: Evidence-Based LeadershipSM

2

LEADER EVALUATIONImplement an organization-wide

leadership evaluation system to

hardwire objective accountability

LEADER DEVELOPMENTCreate process to assist leaders in

developing skills and leadership

competencies necessary to attain

desired results

MUST HAVES®

Rounding, Thank You Notes, Employee

Selection, Pre and Post Phone Calls, Key

Words at Key Times

PERFORMANCE GAPRe-recruit high and middle performers,

Move low performers up or out

STANDARDIZATIONAgendas by pillar, peer interviewing,

30/90 day sessions, pillar goals

ACCELERATORSLeader Evaluation Manager®

Validation MatrixSM

Provider Feedback SystemSM

Studer Group Rounding

Patient Call ManagerTM



•Why?

•How

•Consistency

•Accountability

•Alignment

4

Employee Engagement: Achieving

World Class Engagement


Consistency in Implementing Must Have’sEVERY Leaders Meeting Begins With the

Healthcare Flywheel®

Purpose,

worthwhile work

and making

a difference

AIDET

Rounding

Key Words/

Key Times Growth

Satisfaction

Engagement

$$$$$

Bricks

Yellow Cars

Why?


6


7

Is There Anything Else I Can Do For You?

Consistency


•Acknowledge

•Introduce

•Duration

•Explanation

•Thank You

8

Consistency


Consistency

Safety Huddle

• Reduce Variables

• Eliminate

Assumptions

• Zero Incidents of

Preventable Patient

Harm

# of days


Accountability

• Clear Expectations

• Attitude and Behavior

• Ownership from the

Top

• Medical Staff


Accountability

• Removing low

performing “whack-

a-moles” from the

organization

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiG_qrqy6rNAhUXSFIKHZ8JAyYQjRwIBw&url=http://3bugmedia.com/5-signs-business-road-nowhere/whack-a-mole-meme/&psig=AFQjCNG-0GQzX3fCc4gXR3VF3Xl97LH9Pw&ust=1466099351382347

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiG_qrqy6rNAhUXSFIKHZ8JAyYQjRwIBw&url=http://3bugmedia.com/5-signs-business-road-nowhere/whack-a-mole-meme/&psig=AFQjCNG-0GQzX3fCc4gXR3VF3Xl97LH9Pw&ust=1466099351382347


Evidence Based Leadership

•Accountability

•Peer to Peer

•Team

•Family

12


13

• Pillars

• L.E.M.

• Impact Planning

• Rounding

• Open Forums

• Journey to Excellence

• Leadership

Development

Alignment


14

RESULTS: HCAHPS Scores


RESULTS: MLH’s Engagement Ratio of 17.8:1 is One of the VERY

BEST in Healthcare

The number of Engaged employees increased from 614 in 2014 to 727 in 2015,

while the number of Actively Disengaged employees decreased from 53 to 38.

15%8% 7% 6% 6% 4% 8% 7% 7%

48%

40%36% 35%

27%25%

32% 29% 24%

37%

52% 57% 59%67% 71%

60% 64% 69%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2010 2011 2012 2013 2014 2015 HealthcareDB

Top Half

HealthcareDB

Top Quartile

HealthcareDB

Top Decile

MLH Engagement Index Across Time

Engaged

Not Engaged

ActivelyDisengaged


16

RESULTS!Metric 2010 2011 2012 2013 2014 2015

Grand Mean 3.78 4.09 4.17 4.21 4.34 4.42

Percentile

Ranking22nd 72nd 77th 77th 88th 93rd

Turnover 21.7% 18.5% 16.6% 16.4% 13.2% 16.5%

Operating

Margin

Percentage

-.20% 0.02% 4.5% 3.5% 5.4% 5.7%

Net Patient

Service

Revenue(In Millions)

89 92 106 107 125 143

Falls (per 1000 patient

days)

5.17 4.81 4.40 5.03 4.39 3.17

Slide 17

Thank You!

Eric Barber, MHA

President/CEO

Contact Info: [email protected]

Contact Info: 402-460-5722

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Photo Here

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Employee Engagement: Achieving World Class Engagement · 2016-07-27 · Employee Engagement: Achieving World Class Engagement Presented By: Eric Barber ... Rounding, Thank You Notes,