EMPANELMENT PROCESS FOR SYSTEM INTEGRATOR ... - e-pragati…e-pragati.in/download-files/e-Pragati-Authority-SI Empanelment... · Email [email protected] ... The e-Pragati:

EMPANELMENT PROCESS

FOR

SYSTEM INTEGRATOR (SI) TO DESIGN, DEVELOP, ENHANCE & MAINTAIN SERVICES AND APPLICATION

ON

THE e-PRAGATI CORE PLATFORM (ePCP)

IN ANDHRA PRADESH STATE

March, 2018

The e-Pragati Authority, ITE&C Department, Government of Andhra Pradesh

3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001

The e-Pragati Authority (GoAP)

Empanelment Process for System Integrator (SI) to Design, Develop, Enhance & Maintain Services & Application on e-PCP - 1 -

Proprietary & Confidential No part of this document can be reproduced in any form or by any means, disclosed or distributed to any person without the prior consent of the e-Pragati Authority (GoAP) except to the extent required for submitting a proposal and no more.



OPEN PROPOSAL STRUCTURE This Empanelment Process is meant to invite proposals from interested companies capable of delivering the services described herein. The content of this Empanelment Process has been acknowledged in a single volume explained in following document:



OFFICE OF CHIEF EXECUTIVE OFFICER, THE E-PRAGATI AUTHORITY

NEWSPAPER ADVERTISEMENT

THE E-PRAGATI AUTHORITY

Open Empanelment Proposal - Call Notice for

“Empanelment of Primary System Integrator (SI) to develop Services & Application on e-PCP”

Time schedule of various Proposal related events:

Proposal calling date Friday, March 23th, 2018 08:00 PM First Pre-Proposal Conference Meeting Wednesday April 4th, 2018 11:30 AM Starting date for Proposal Submission Friday, April 13th, 2018 10:00 AM Document Price: Rs. 50,000 (in words Fifty Thousand only) Contact points from e-Pragati authority

Mr. Vikram Baheti, Consultant, Mob. +91-9823448250 Mr. Madhava Katru, HR & A Manager, Mob. +91- 99592 24312

Email [email protected] Reference No. ITE&C-eGov0SWD/4/2018-CTL IT SLN Last Date for EP Document Validity Monday, March 28th, 2022 12:00 PM Empanelment Validity Monday, March 27th, 2023 12:00 PM

For further details please visit http://www.e-pragati.in/Empanelment

Chief Executive Officer, The e-Pragati Authority, GoAP 3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001, India

Note: The document can be purchased by submitting the document fee in the form Demand Draft/ Banker’s cheque in favour of “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” Payable at Vijayawada.



NOTICE INVITING PROPOSAL (NIP) Name of work – Development and Delivery of various Services and Application integration in ePCP based on Scope of work issued against the requirements of various line departments in AP Government.

On behalf of the Government of Andhra Pradesh (“GoAP”), the Chief Executive Officer (“CEO”), The e-Pragati Authority, Government of Andhra Pradesh, invites eligible and competent Proposers to submit their qualification and technical proposals for the selection in Panel of SI, in accordance with conditions and manner prescribed in this Open Competitive Empanelment Proposal and other Proposal Documents issued by the GoAP, which is available on its website ( http://www.e-pragati.in ).

CEO, the e-Pragati Authority reserves the right to reject any or all proposals without assigning any reason.

Sd/-

CEO, e-Pragati Authority



TABLE OF CONTENTS 1 INTRODUCTION TO THE E-PRAGATI .......................................................................................................... - 10 - 2 EMPANELMENT PROCESS OF SI FOR THE E-PRAGATI CORE PLATFORM ...................................................... - 20 - 3 EVALUATION PROCESS OF SI MEMBERS IN SI PANEL: ................................................................................ - 24 - 4 DETAILS OF PROPOSAL FEES, EBG AND OTHER INFORMATION................................................................... - 26 - 5 PROPOSAL SUBMISSION PROCESS ............................................................................................................ - 29 - 6 PROPOSAL OPENING AND PROPOSAL EVALUATION PROCESS .................................................................... - 31 - 7 PROJECT AWARDING PROCESS ................................................................................................................. - 32 - 8 ANNEXURE ............................................................................................................................................... - 39 -

LIST OF ANNEXURES FORM P1: APPLICATION FORM ......................................................................................................................... - 39 - FORM P2: DETAILS OF THE PROPOSER .............................................................................................................. - 41 - FORM P3: MOU OR REGISTRATION NO WITH PEGA SYSTEMS ............................................................................ - 42 - FORM P4: PENDING LITIGATION........................................................................................................................ - 43 - FORM P5: FORMAT FOR SELF-DECLARATION ON BLACKLISTING ......................................................................... - 44 - FORM P6: FINANCIAL STRENGTH DETAILS ......................................................................................................... - 45 - FORM P7: SELF-DECLARATION/ SELF- CERTIFICATION ........................................................................................ - 46 - FORM P8: RESUME FORMAT ............................................................................................................................. - 47 - FORM P9: SELF-DECLARATION/ SELF- CERTIFICATION (COI) ............................................................................... - 48 - FORM P10: SELF-DECLARATION/ SELF- CERTIFICATION (COMPLIANCE) .............................................................. - 49 - FORM C1: FINANCIAL PROPOSAL SUBMISSION FORM ........................................................................................ - 50 - JOB DESCRIPTIONS FOR PEGA SYSTEMS CERTIFIED AND OTHER RESOURCES ...................................................... - 52 -

LIST OF FIGURES FIGURE 1: MAIN CHALLENGES FACED BY CITIZENS AND GOVERNMENT DEPARTMENTS ...................................... - 10 - FIGURE 2: CORE PLATFORM TECHNICAL STACK ................................................................................................. - 12 - FIGURE 3: BOM FOR TECHNICAL STACK ............................................................................................................. - 13 - FIGURE 4: THE E-PRAGATI AUTHORITY META-MODEL ........................................................................................ - 18 - FIGURE 5: DIGITAL TRANSFORMATION – DESIGN OBJECTIVES ............................................................................ - 19 - FIGURE 6: SI PANEL WORKING MODEL.............................................................................................................. - 21 - FIGURE 7: EMPANELMENT PROCESS ................................................................................................................. - 22 - FIGURE 8: HIERARCHY OF STAKEHOLDERS ......................................................................................................... - 35 - FIGURE 9: PROJECT AWARDING PROCESS .......................................................................................................... - 36 - FIGURE 10: ROLES AND RESPONSIBILITIES MATRIX ............................................................................................ - 37 -

LIST OF TABLES TABLE 1: DEFINITIONS ........................................................................................................................................ - 6 - TABLE 2: TECHNOLOGY STACK WITH BILL OF MATERIAL .................................................................................... - 15 - TABLE 3: MANPOWER RATE CARD ..................................................................................................................... - 16 - TABLE 4: FACT SHEET OF INTEGRATION OPERATION CENTRE ............................................................................. - 17 - TABLE 5: CONFLICT RESOLUTION MATRIX.......................................................................................................... - 23 - TABLE 6: QUALIFICATIONS REQUIREMENTS ....................................................................................................... - 25 - TABLE 7: EP DATASHEET ................................................................................................................................... - 29 - TABLE 8: RESOURCE-PROJECT RELATION TABLE ................................................................................................. - 37 -



DEFINITIONS

Acronym Expansion EP Empanelment Process ePA e-Pragati Authority GoAP Government of Andhra Pradesh EBG Empanelment Bank Guarantee ePCP e-Pragati Core Platform G2C Government to Citizen G2B Government to Business G2G Government to Government SI System Integrators APTS Andhra Pradesh Technology Services Ltd. POA Power of Authority LOE Letter of Empanelment

TABLE 1: DEFINITIONS



DISCLAIMER

The information contained in this Empanelment Process (the “EP”) or subsequently provided to Proposers (as defined hereinafter), whether verbally or in documentary or any other form by or on behalf of the CEO, e-Pragati Authority (as defined hereinafter) or any of its employees or advisors, is provided to Proposers (as defined hereinafter) on the terms and conditions set out in this EP and such other terms and conditions subject to which such information is provided.

This EP is not an agreement and is neither an offer nor invitation by the e-Pragati Authority to the prospective Proposers or any other person. The purpose of this EP is to provide interested parties with information that may be useful to them in preparing and submitting their Proposals (as defined hereinafter). This EP includes statements, which reflect various assumptions and assessments arrived at by the e-Pragati Authority in relation to the Project. Such assumptions, assessments and statements do not purport to contain all the information that each Proposer may require. This EP may not be appropriate for all persons, and it is not possible for the e-Pragati Authority, their respective employees or advisors to consider the investment objectives, financial situation and needs of each person who reads or uses this EP. The assumptions, assessments, statements and information provided in this EP/ Proposal Documents (as defined hereinafter) may not be complete, accurate, adequate or correct. Each Proposer should, therefore, conduct its own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the assumptions, assessments, statements and information contained in this EP and obtain independent advice from appropriate sources.

Information provided in and pursuant to this EP to Proposer is on a wide range of matters, some of which may depend upon the interpretation of the law. The information given is not intended to be an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. The e-Pragati Authority and GoAP accepts no responsibility for the accuracy or otherwise of any interpretation or opinion of law expressed herein.

The e-Pragati Authority and GoAP, their respective employees and advisors make no representation or warranty and shall have no liability to any person, including any Proposer under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on account of anything contained in this EP or otherwise, including the accuracy, adequacy, correctness, completeness or reliability of the EP/Proposal Documents and/or any assessment, assumption, statement or information contained in or deemed to form part of this EP/Proposal Documents or arising in any way in connection with participation in the Proposal Submission process in respect of the Project.

The e-Pragati Authority and GoAP accepts no liability of any nature whether resulting from negligence or otherwise howsoever caused arising from the reliance of any Proposer upon the statements contained in this EP/Proposal Documents.

The e-Pragati Authority may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumptions contained in this EP/Proposal Documents.



The issue of this EP/Proposal Documents does not imply that the e-Pragati Authority is bound to evaluate a Proposer or to appoint the Successful Proposer for the Project and e-Pragati Authority reserves the right to reject all or any of the Proposers or Proposals without assigning any reason whatsoever.

The Proposer shall bear all costs associated with or relating to the preparation and submission of its Proposal including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by the e-Pragati Authority or any other costs incurred in connection with or relating to its Proposal. All such costs and expenses will be to the account of the Proposer, and the e-Pragati Authority shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a Proposer in connection with preparation or submission of the Proposal, regardless of the conduct or outcome of the Proposal Submission process.



PREAMBLE The e-Pragati is a long-term sustained endeavour. As aware, the Government of Andhra Pradesh, under the aegis of the Hon’ble Chief Minister, Sri N Chandrababu Naidu Garu, has declared the Financial Year of 2017-18 as “Year of the e-Pragati” and subsequently passed a Cabinet resolution and released GO.Rt.No.27 to that effect. During this period, around 24 Unique in nature IT projects across all departments that can cater to more than 200 plus Citizen Centric services are planned to be implemented and rolled out. To make this program a success the following objectives must be achieved.

a. Understand Departments Businesses and its processes. b. Transform it through Business Process Re-engineering. c. Shift this re-engineered Business Process from being Government Centric to Citizen Centric. d. Digitise the reengineered citizen-centric business process.

The government aims to deliver all its citizen related services through a single portal and experience “ONE” Government through an integrated application, data and services architecture as designed by Sri J. Satyanarayana Garu, (Retd.) IAS, IT Advisor to CM, Government of Andhra Pradesh.



(MAIN DOCUMENT)

1 Introduction to the e-Pragati 1.1 The e-Pragati Program Overview The e-Pragati: An initiative of GoAP, aiming to deliver all its citizen-centric services through a single portal. Government envisioned to implement an integrated application, data and services architecture to bring around 72 IT projects on the same platform, including implementation and rollout of 24 unique IT projects and 800 citizen services in FY 2017-18; along with below objectives:

• Business Process Reengineering to shift process from Government-centric to Citizen-centric • Digitise, implement workflow, automate and integrate re-engineered business process

There have been numerous e-governance initiatives undertaken in various states one of them is also single window implementation for G2C, G2B, G2G etc. services, however, these initiatives faced major challenges during implementation. The major setback was due to the absence of government departments on boarding on the portal; all the services offered by the department were not added to the portal. The other was the time-consuming development of service delivery channel/ platform/ application, causing an overall delay in the project development. There were other crucial challenges that led to the failure of the state data portals.

The main challenges faced by citizens and government departments are identified as below along with the probable outcomes which can be achieved after implementing the Core Application.

FIGURE 1: MAIN CHALLENGES FACED BY CITIZENS AND GOVERNMENT DEPARTMENTS

To realize the vision of GoAP, it is imperative to provide integrated services to citizens through the free flow of information, integrated services through common state e-Pragati portal. Further, GoAP envisions



having e-Pragati Core Platform to enable GoAP to develop a flexible business application with fewer resources and as faster pace along with analytical capabilities while protecting the existing assets of GoAP.

The e-Pragati Authority and APTS aimed and selected a Master System Integrator (SI), to implement an efficient system of service delivery under e-Pragati initiative ensuring:

• Implementing common RAD environment for faster development of applications • Creating libraries which can be built and reused • Preparing a Whole-of-Government Framework

M/s Ernst & Young LLP won the Final Proposal and has been appointed as the Master SI for e-Pragati Core Platform.

1.2 The e-Pragati Core Platform Solution Overview The e-Pragati Core Platform is a layered technology solution approach adopting “best-of-breed” components and products proposed by M/s Ernst & Young LLP (EY). Master SI product selection criterion is based on the philosophy of leveraging “tried-and-tested” product platform for Business Process Modelling, Business Intelligence, Integration, Service development and delivery and Reporting system. The product stack has rich “in-built” features of the respective functional/ feature area.

To benchmark solution with industry standards, adopted an industry standard technology and platform reference architecture to design the technology solution. Very clearly, every piece of Business and Technology Requirement has been mapped into one or more components in solution architecture based on the reference architecture.

1.2.1 The e-Pragati Core Platform Solution Architecture The envisaged e-Pragati core platform is intended to be established as a foundational layer for Government of AP users and the broader eco-system covering partners, distributors, suppliers and dealers. The common platform would enable rapid deployment and support model-driven architectures, Domain users or the government officials would be able to collaborate closely with the technology team and enable rapid agile deployments using a zero-coding, visual interfaces which would support run-time code development and deployment. The customers would be able to leverage the benefits of one Government interface based on the common platforms, the technology teams would be able to save time and efforts through multi-channel developments and code base management.

These components would be supported through the following key functionalities:

• Multi-user and multi-layer technology compatible channels • Zero/ low code platforms • Data and management layers • Integration Layer



FIGURE 2: CORE PLATFORM TECHNICAL STACK The core solution components include:

• The presentation layer would cover the delivery channels through which services would be consumed by the users. It would cover a broad range of current and future-ready interoperable and compatible mediums enabling a truly connected eco-system within the ambit of e-Pragati.

• The core platform will include business intelligence, service development and creation platform and integration layer, it would promote and support zero/ low coding requirements to enable rapid application development through a package of libraries and ready, out-of-the-box service templates and support in developing a truly connected government in AP.

• Data layer and management would have the functionality to enable the seamless exchange of data from the existing and planned data hubs, databases, data warehouses and data lakes.

• Security would be also a critical part covering ACL, encryption, SSO and roles-based access controls.

1.2.2 The e-Pragati Core Platform Technical Architecture The core platform will be built up on top of the core products like Pega, MuleSoft, WSO2, PostgreSQL, Cassandra and Greenplum. The high-level technology layer has been presented below in continuation to the solution architecture where the different solution capabilities have been mapped to the underlying technology components, the technology components have been carefully reviewed against the competing products available in the leading industry market leaders and selected considering the overall vision and requirements under e-Pragati.



FIGURE 3: BOM FOR TECHNICAL STACK

The technology components are mapped to the overall solution components as follows:

• The identity and security services would leverage from WSO2 identity server which supports the key requirements of e-Pragati core platform as well as leading security standards which have been described below in subsequent sections.

• Pega Omni-channel support in provisioning multi-compatible services and device independent services and web apps with native capabilities

• Pega Process Designer solution helps department users in developing solutions with zero coding through its model-driven architectures, smart shapes and drag-drop interfaces.

• The integration layer will be managed through Mulesoft and Pega BIX solution to establish an interoperable and connected environment within e-Pragati eco-system

• PostgreSQL along with Cassandra would support the data management layer • Hortonworks will be used for data lakes

More than 90% of the requirements are being directly met through Pega platform and the other solutions proposed like Mulesoft, PostgreSQL and Cassandra are out of the box configured with Pega platform to deliver the envisaged functionalities.



1.2.3 Detailed e-Pragati Core Platform - Technology Stack with Bill of Material:

# Component Name of OEM

Version No Name of Component

A Channels (Only compliance is required)

1 Mobile Applications 2 Social Channels 3 IoT 4 Cloud Applications (SaaS, PaaS) 5 Partners / Suppliers/Dealers/Distributors B Zero/Low Code application development platform C Business Process Management

1 Process/Flow Modelling Pegasystems Version 7 Pega Platform 2 Smart Shapes Pegasystems Version 7 Pega Platform 3 Case Life Cycle Management Pegasystems Version 7 Pega Platform 4 Assignment Routing Pegasystems Version 7 Pega Platform 5 Process Engine Pegasystems Version 7 Pega Platform 6 SLA Management Pegasystems Version 7 Pega Platform 7 Get Next Work Pegasystems Version 7 Pega Platform 8 Federated Case Management Pegasystems Version 7 Pega Platform 9 Inbuilt API Pegasystems Version 7 Pega Platform

10 Decision and Declarative Rules Pegasystems Version 7 Pega Platform 11 Direct Web Access Pegasystems Version 7 Pega Platform 12 Dynamic Case Management Pegasystems Version 7 Pega Platform 13 Work processing through Email Pegasystems Version 7 Pega Platform

14 User Management, Role & Responsibility, Access control Module – Auth, SSO -IAM Modules

Pegasystems Version 7 Pega Platform

15 Portal Pegasystems Version 7 Pega Platform 16 APP Store Pegasystems Version 7 Pega Platform / Pega Mobile Client

D Print/ TV and Social Media Integration (Only Compliance is required)

E IoT Hub

1 Device Integration & Management Pegasystems Version 7 Pega Platform Open Source WSO2

2 Report, Dashboards and Visual Reports Pegasystems Version 7 Pega Platform Open Source WSO2

F Requirements definition and management

1 Citizen e-Services Planning Pegasystems Version 7 Pega Platform 2 e-Services Design and Analysis Pegasystems Version 7 Pega Platform 3 Rationalize and harmonize business processes Pegasystems Version 7 Pega Platform 4 Citizen touch point mapping Pegasystems Version 7 Pega Platform / Pega Mobile Client 5 Enterprise Architecture Pegasystems Version 7 Pega Platform G Cloud Solution Integration Pegasystems Version 7 Pega Platform H Enterprise Service Bus and API Gateway and Portal Pegasystems Version 7 Pega Platform



# Component Name of OEM

Version No Name of Component

I Process Integration Layer MuleSoft MuleSoft ESB 1 Business Process Automation Pegasystems Version 7 Pega Platform 2 Business Rules Pegasystems Version 7 Pega Platform 3 Business Activity Monitoring Tool (BAM) Pegasystems Version 7 Pega Platform 4 Work Management Pegasystems Version 7 Pega Platform 5 Business Services Pegasystems Version 7 Pega Platform J Application & Data Integration Layer

1 Validation

Pegasystems Version 7 Pega Platform MuleSoft MuleSoft ESB

2 MFT Pegasystems Version 7 Pega Platform (Integration with MFT) MuleSoft Version 3.8 MuleSoft ESB

3 Transformation Pegasystems Version 7 BIX MuleSoft Version 3.8 MuleSoft ESB

4 Messaging Pegasystems Version 7 Pega Platform MuleSoft Version 3.8 MuleSoft ESB

5 ETL Pegasystems Version 7 BIX Pegasystems Version 7 Pega Platform

6 Big Data integration MuleSoft Version 3.8 MuleSoft ESB Pegasystems Version 7 Pega Platform

7 Technology Adapters MuleSoft Version 3.8 MuleSoft ESB Pegasystems Version 7 Pega Platform

8 Application Adapters MuleSoft Version 3.8 MuleSoft ESB Pegasystems Version 7 Pega Platform

9 Routing MuleSoft Version 3.8 MuleSoft ESB Pegasystems Version 7 Pega Platform

10 B2B integration MuleSoft Version 3.8 MuleSoft ESB Pegasystems Version 7 Pega Platform

K Data Layer

1 Data lakes Hortonworks Version 3 Hortonworks 2 Database Management Systems PostgreSQL Version 10RC1 Postgres 3 Transactional Databases PostgreSQL Version 10RC1 Postgres 4 No SQL Database- Big databases Cassandra Version 3.0 Cassandra L Data Management

1 In Memory Data Management Hortonworks Version 3 Hortonworks 2 Continuous Query Pegasystems Version 7 Pega Platform 3 Master Data Management Pegasystems Version 7 Pega Platform M DevOps process mentoring & controlling tools Jenkins Version 2.7X Jenkins N SLA Monitoring & Measurement tools Open Source Version 3.4 Zabbix P Compliance Module:

1 Single Sign-on (Only Compliance is required) O Public Key Interface (PKI) eMudra

TABLE 2: TECHNOLOGY STACK WITH BILL OF MATERIAL



1.2.4 Manpower rate card to design, develop & maintenance of application on ePCP for Empaneled SI The Master SI submitted listed below manpower rate cards to design, develop & maintenance these rates discovered of business application on e-Pragati Core Platform. Following are rate card listed below:

Sl.

No. Designated Role/Title

# Resources

Man-month cost (in Rs.)

1 Chief Enterprise Architects 1 7,31,040 2 Solution Architects/ Pega Lead Business Architect 1 3,93,573 3 Delivery Manager/ Head 1 3,93,573 4 Program Manager 1 3,01,101 5 Data Quality Expert/ Data Migration Expert 1 2,50,000 6 Sr. Business Analyst / Pega Solutions Consultant 1 2,54,054 7 Senior Business Architects 1 2,47,167 8 Senior System Architects 1 2,21,600 9 Data Architects/ Tester 1 2,21,600

10 Engagement Leader /Project Manager 1 4,29,563 11 Product Owner/ Pega Lead System Architect 1 2,54,054 12 Database Administrator 1 2,25,000 13 Big Data Administrator 1 2,46,719 14 Functional Tester/ Quality Experts 1 2,25,000 15 Performance/Stress/Load Tester 1 2,25,000 16 UX Designer 1 2,98,300 17 UI Developer 1 2,98,300

18 Sr. Developer / Programmer/ Integration Experts/Pega Sr. System Architect 1 2,54,054

19 Jr. Developer / Programmer/ Integration Experts/Pega System Architect 1 2,25,000

20 Proposed Product Trainer 1 2,79,017 21 Technical Document Writer 1 2,23,300

TABLE 3: MANPOWER RATE CARD

Above List, Rate shall be used for design, develop, test & maintain business applications on e-Pragati Core Platform for various stakeholders of e-Pragati including government departments/ other governmental entities at the rates mentioned in the rate card submitted by the Master SI.

For the purposes of the above table, “Man Month” shall mean One person's working time for a month or the equivalent.

Note: It is hereby clarified that the above rates shall be valid for a period of one year from the date of Commissioning of Project and thereafter these rates shall be automatically increased, on a yearly basis,



to adjust for the increase/ decrease in the average Consumer Price Index (for goods and services) published by the Ministry of Labor, Government of India.

1.3 Opportunity for the members of Empaneled SI The e-Pragati is a massive program covering 33 departments and 330 agencies and around 745 + services have been identified so far. The services have been grouped into 72 projects (45 Greenfield and 27 Brownfield) and bundled into 14 packages for ease of procurement and implementation. This is the largest e-Governance program approved by any State with a total outlay of Rs.2,398 Crores, out of which the Government Capex would be to the extent of Rs.1,528 Crores. The program is scheduled to be implemented/ rolled out within a span of (2) years. The e-Pragati vision document has been released by Hon’ble CM on Oct 9th, 2015. (Refer G.O.Ms.No. 19, Dated:28 -09-2015)

Indicative Factsheet for intial Phase

Number of Departments to be integrated 33 Number of Agencies to be integrated 330 Number of Packages to be integrated 14 Number of Stand-alone applications to be integrated 18 Number of Inter-Package Interfaces (Approx.) 175 Number of external developers/ Value-added service providers to be managed (across all packages/ applications of e-Pragati) 100

TABLE 4: FACT SHEET OF INTEGRATION OPERATION CENTRE

As illustrated in the previous sub-section, the e-Pragati Program is a large program consisting of 72 projects spanning a major part of the Government. It is based on the principles of a Federated Architecture. The functionalities which are critical for achieving the vision of an integrated government are prescribed and built into a Core Platform, to be used by the whole of government. Further, more layers of applications are designed as common, group and department-specific applications, in increasing degrees of freedom in choices of technical designs and functionalities, given to the domain departments.

The Meta-model of the e-Pragati Program which consists of layers of applications, built around the e-Pragati Core Platform as shown in the Figure.

All these layers will be developed and implemented by the various partners empanelled by the e-Pragati. This EP restricts, itself to identify group of these Empanelled SI who will be responsible for developing Group and Line Department Specific Applications as identified in the below figure.

The working model of the Meta-model of the e-Pragati Authority and role of Empanelled SI in the proposed structure are described as below:

1. At the heart of the e-Pragati Authority is a Core Platform, this provides Program-level services to

all the Applications integrated with the Core Platform. These services are agnostic to the domain or department. These Services will be managed by the Master SI and the e-Pragati Authority.



2. All the departments, societies and PSUs associated with the GoAP have been mandated to use CORE Platform for their respective packages and applications. These projects can be of Greenfield (new) and brownfield (legacy) applications in nature.

3. The Common Applications are again agnostic to the department and are related to horizontal functions of the Government, like Performance Management, Productivity Tools, Workflow Management and Core Data Management etc. These are built once centrally and used in common by all the line departments, with appropriate configuration required by each department. These Services will be managed by the Master SI and the e-Pragati Authority.

FIGURE 4: THE E-PRAGATI AUTHORITY META-MODEL

4. Group applications are used by a group of 3 to 10 departments, which perform similar or

comparable functions and provide similar or comparable services to different groups of citizens or entities. They are built in common for the concerned group of departments/ agencies. These Services can be managed by the Master SI and the e-Pragati Authority or Line Departments can issue an EP for the implementation of these services or products. Members of the SI Panel can participate for Proposal Submission these services.

5. The e-Pragati Program, being designed to standards, interacts with the rest of the world through standard interfaces. Independent developers can leverage Open API services to develop applications and services for Citizen, Businesses and Government Departments.

The Core Platform and Common Applications shall be designed such that they can be productized for replication across other geographies and business cases.



1.4 e-Pragati Objectives: OBJECTIVES

The objectives to be achieved by the configured e-Pragati platform are as follows:

1) Citizen Objectives: a) Single source of truth b) Omni channel c) Single access d) Minimal clicks e) Rendering service f) Improve productivity.

2) Government Objectives: a) Improve citizen coverage b) Reduce cost c) Increase revenue d) Data monetization.

3) Department Objectives a) Faster implementation b) Security of data c) Flexible platform d) Data sharing.

FIGURE 5: DIGITAL TRANSFORMATION – DESIGN OBJECTIVES

AP Government ObjectivesG1 – Improve citizen Coverage : G2- Reduce Cost : G3 – Increase Revenue :

G4 – Data Monetization

Single Source of Truth Omni-Channel Single Access Minimal Clicks Rendering

ServiceImprove

Productivity

Collect Once Use multiple times

Data Governance

Data Access

Data Integrity

Consistent experience across

channel

Data securities in devices

Mobile OS upgrades

Minimum Version Support

Single Login / Sign on

Audit Logs

RBAC (Role based access control)

Intrusion detection

Voice & Command gesture

Behavioural analysis on user

datasets

Click stream analysis

In-memory caching

Ability to deduct based on consumer

consent

CBRE Profile

Predictive analysis

Big Data platform

Reduce touch points with govt.

Data driven process steps

automated

KPI for service delivery

RPA / AI

Citizen Objective

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ateg

oriz

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n

Business

Data

Application

Technology

Layer wise Guidelines

Core Objective

Dep

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Dep

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D1-

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D2

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PART I: EMPANELMENT PROCESS 2 Empanelment Process of SI for the e-Pragati Core Platform As illustrated in previous section, the e-Pragati Authority and GoAP have identified a Master SI which will be responsible for installing, establishing, designing, developing, integrating, maintaining and up-grading of the e-Pragati Core Platform.

Empanelment of System Integrators (SI) for design, developing, integration, maintenance and up-gradation on e-Pragati Core Platform and this EP is to invite interested SI to get empaneled with the e-Pragati Authority, GoAP to participate in the e-Pragati program for rapid rollout of projects across all the line departments.

The Proposer who is PEGA partner in one of the categories from Strategic Consultant, System Integrator or Registered Group, with readily available Pega Certified resources to deploy in Vijayawada/desired location and adequate experience of managing the Pega project, may submit proposal to get empaneled for e-Pragati Core Platform.

If the master SI is interested to get empaneled, it may submit the Empanelment Proposal and follow the due process.

This EP is intended to empanel Primary SI and empanelment is valid up to Monday, March 27th, 2023 12:00 PM. Interested and eligible SI may respond to this invitation and submit proposals to the e-Pragati authority with required necessary documents for evaluation. This is an Open proposal for empanelment process for new SI members. The empaneled SIs will be eligible for submitting their Proposals for the available projects within e-Pragati purview.

The process for empanelment will remain open up to Monday, March 28th, 2022 12:00 PM. Additional SIs will be added to the existing empaneled SIs based on the fulfillment of the criteria. The e-Pragati reserves the right to modify the EP selection criteria by providing four weeks’ notice.

The member of SI must apply for the renewal of the SI empanelment Agreement before the expiry date.

2.1 Members and Operation of SI Panel Centre of Excellence (COE) and Master SI reside at the core of digital transformation drive of the GoAP. Further to improve rapid and parallel development of applications in the “Digital Transformation Drive of the GoAP”, competent SI with the adequate experience of working with Pega Systems will be identified and authorized to be a part of the Empaneled SI Panel.

The scope includes extensive usage of the e-Pragati Platform to provide, configure, monitor and manage all integration points required to integrate all the e-Pragati packages for the free flow of information. All the inter-package, inter-application integrations shall be tool-driven, simple to develop and maintain, reasonably independent of changes to the backend systems of the applications and scalable.

The Successful Empaneled Proposer may deploy Account Managers as resources at the e-Pragati Authority office without any cost to the e-Pragati authority to manage project operations, line



departments’ projects, resources deployment/ replacements, logistics, administrative functions, payment & bill processing, and other Agreement terms in EP and MSA. The e-Pragati Authority will interact only with Account managers.

FIGURE 6: SI PANEL WORKING MODEL

2.1.1 The e-Pragati Authority The e-Pragati Authority believes that Information Technology (IT) can be used strategically to derive maximum benefits. Especially from the governmental context, technology is never the main constraint. It is the organizational and procedural issues which are more challenging. Therefore, the e-Pragati Authority approach is to understand the existing organizational structures and business processes and determine how these could be re-engineered and re-configured to derive maximum advantage from the deployment of IT assets and resources.

The e-Pragati Authority will receive requests from line-department along with the basic functionality, which will be studied by the e-Pragati authority and prepare a detailed Scope of Work (SOW) with required BPR to design, implement, develop and integrate the desired services and applications. The SoW will be prepared solely by e-Pragati Authority in consultation with line department.



2.1.2 Empaneled SI The members of SI Panel are called as Primary SI and are enabled to participate in the process of developing and implementing the e-Pragati Core Platform Applications SoW identified by the line departments. Empaneled SI shall play the role of System Integrator on the ePCP,

2.2 Simplified Working model of SI Panel Members for Proposal Submission

FIGURE 7: EMPANELMENT PROCESS Steps to be followed by Empanelled SI Panel Members for submitting their proposals for SOW published by line departments:

1. To be able to participate in the various business opportunities available in the SI must be empanelled. Meeting the criteria as per the EP will enable the SI for empanelment:

a. Submit Required documents. b. Submit Proposal Document Purchase Receipt c. Submit Original Copy of the EBG. d. Submit Commercial Compliance Form.

2. This Proposal will be evaluated by the “Empanelment Evaluation Committee”. 3. Once the “Empanelment Evaluation Committee” approves the proposal, Proposer has to initiate the

process for empanelment registration. a. Issuance Letter of Empanelment (LOE) by “e-Pragati Authority” b. Receive necessary credentials for accessing online platform for Project SOW.



2.3 Empaneled SI Panel System and Resolution of Conflicts In case of Conflicts of any nature following matrix will be used for resolution:

Sl. No Nature of Conflict Level SPOC (Single Point of Contact)

1 Project Related Concerns First Level Head of the Line Department Second Level SPOC, the e-Pragati Authority Final CEO, the e-Pragati Authority

2 Platform Related or Common Services

First Level CoE, the e-Pragati Authority Second Level SPOC from the e-Pragati Authority Final CEO, the e-Pragati Authority

3 The e-Pragati Authority Related

First Level SPOC, the e-Pragati Authority Second Level CEO of the e-Pragati Authority Final Principal Secretary, ITE&C, GoAP

4 Policy Related

First Level Head of the Line Department Second Level SPOC, the e-Pragati Authority Third CEO, the e-Pragati Authority Final Principal Secretary, ITE&C, GoAP

TABLE 5: CONFLICT RESOLUTION MATRIX



3 Evaluation Process of SI members in SI Panel: 3.1 Evaluation of Qualification Proposals The evaluation of the Qualification Proposals will be carried out in the following manner:

a. The Empanelment Proposal will be examined by an evaluation committee as per the standard guidelines of ITE &C Department, Government of Andhra Pradesh, based on the evaluation criteria specified in this EP.

b. The Proposers, who meets all the requirements specified in the Proposal Data Sheet, will qualify for Empanelment. The Primary SI will have to submit the compliance letter for Rate Card as commercial proposal.

3.2 Empanelment Evaluation Committee Evaluation Committee comprises of following nominated members from each department:

1. CEO, e-Pragati Authority - Chairman 2. CEO, Innovation Society - Member 3. Director, e-Seva (EDS) - Member 4. Additional Director (Police Communications) - Member 5. Representative of ITE&C Department - Member 6. Representative of Finance Department - Member 7. Representative of e-Pragati Authority - Convener 8. Representative of APTS - Member

3.3 Empanelment Requirements The Empanelment Evaluation Committee will evaluate all submitted Proposals to determine if they are responsive and meeting all the empanelment requirements of the EP. The Empanelment Evaluation Committee will prepare a list of firms based on the compliance to the qualification criteria. The Proposals that do not conform to the criteria/ conditions in this EP will be rejected. All eligible Proposals will be considered for Empanelment. The decision of Empanelment cum Evaluation Committee will be final in this regard. Following is the criteria.

S. No Particulars/ parameters Documents to be submitted (Please read the Note at the end of Table)

Legal Entity: Proposer 1 The Proposer should be a Company registered under the Indian

Companies Act and shall be primarily in the business of providing IT Software Development or System Integration or IT Solution Implementation services. The Company should have been in business for at least the last one financial years as on 5th March 2018.

Certificate of Incorporation of the Proposer to be enclosed and also details as per Form P2

2 The Proposer must be a Pega Partner: Proposers, mandatorily must be either Pega Strategic Consulting/Pega System Integrators/Pega Registered Group shall be considered. Refer: https://www.pega.com/services/partnerships

Copy of valid partnership agreement shall be Submitted. Doc or reference number for the same with Pega Systems Form P3



Blacklisting: Proposer 3 Proposer should not have been declared blacklisted/ ineligible/

debarred by any State/ Central Govt. or PSU or has been found to have been engaged in activities or practices which are corrupt, fraudulent, unsatisfactory work performed or any other unethical business practices, as on date of Proposal submission, shall not be eligible.

Self-Declaration from the Proposer as per the Form P4 from authorized signatory of the firm. The Proposer should also submit any Pending litigations as per Form P5

Financial Criterion: Proposer 4 The Annual sales overall turnover of the Proposer from Pega

Services design, supply, configuration implementation, application maintenance, support, helpdesk maintenance services in the immediately preceding 1 (One) financial year, should be Rs.5.00 Cr. - (only Rupees Five Crores)

The Proposer should submit audited financial statements for FY 16-17the last 1 (One) year as per Form P6 a certificate from Auditor

Company Quality Certifications: Proposer 5 Proposer should have valid ISO 9001:2015 or CMMI Level 3

Certificate as on date of submission. ISO 9001:2015 Certificate OR CMMI Level 3 Certificate

Technical Human Resources: Proposer 6 Proposer should be able to deploy at Vijayawada resource pool

of minimum 26 number of Pega platform practice certified people, with the minimum combination of 10+ System Architects, 10+ Sr. System Architects, 3+ Lead System Architects and 1+ Pega Lead Business Architect complying with the Pega Systems Standards, and 1 Project Manager and 1 Delivery Manager to support the project monitoring and execution. (Refer Annexure 8.2).

Self-declaration Form P7 and Proposer must submit profiles of Pega Compliant resource pool available with resumes of each profiles following the format mentioned in Form P8 with valid Pega Certificates.

7 Proposer must have minimum of 50 Pega certified resources working with the company. These resources should be available in India, as on proposal submission date.

Self-declaration. Form 7 and a list for the certified resources.

Conflict of Interest: Proposer 8 The Proposer shall not possess any conflict of interest with the

Project that would adversely impact the ability of the Proposer to complete the requirements as given in the EP.

Self-declaration in Form 9

9 Understanding about e-Pragati Program, Compliance towards – adhering to Standards/ Guideline/ objective of e-Pragati. Understanding of empanelment process.

Self-declaration. Form 10

TABLE 6: QUALIFICATIONS REQUIREMENTS 3.4 Commercial Requirements The Proposer must submit Form P12 acceptance of Rate card to work.



4 Details of Proposal Fees, EBG and Other Information 4.1 Additional Instructions for Proposal Submission

a) Proposer should submit the following support documents mandatorily as part of the Proposal response i. Power of Attorney (POA) or Board Resolution authorizing the person signing the proposal

to sign on behalf of the firm or Letter of Authorization ii. Self-declaration confirming the truth of the data or information furnished by the

Proposer. iii. Receipt of purchase of EP Document iv. The inter-se agreement between the Proposer and Pega Systems. A copy of the inter-se

agreement should be provided in the proposal and detailed roles and responsibilities of the Proposer & Pega Systems should be explained

b) Relevant Supporting documents to be enclosed for all the Qualification criteria in the Qualification Proposal

c) In case of prior projects referenced as part of the citations by the Proposer executed and declared in foreign currency, the exchange rate as on the date of floating EP would be considered for evaluation.

4.2 Conflict of Interest As requires that the Proposer must provide professional, objective, and impartial advice and at all times hold the e-Pragati Authority interests’ paramount, strictly avoid conflicts with other assignments/jobs or their own corporate interests and act without any consideration for future work.

4.3 Standard Guidelines

4.3.1 Guidelines for Members of the SI Panel a) “Corrupt practice” means the offering, giving, receiving or soliciting of anything of value to

influence the action of a public official in the process of contract execution and b) “Fraudulent practice” means a misrepresentation of facts in order to influence a procurement

process or the execution of a contract to detriment of the purchaser, and includes collusive practice among Bidders (prior to or after bid submission) designed to establish bid prices at artificial non-competitive levels and to deprive the Purchaser of the benefits of free and open competition:

c) “Unethical practice” means any activity on the part of bidder, which try to circumvent tender process in any way. Unsolicited offering of discounts, reduction in financial bid amount, upward revision of quality of goods etc. after opening of first bid will be treated as unethical practice.

d) The e-Pragati Authority will reject a proposal for award and also may debar the bidder for future tenders in the e-Pragati Authority, if it determines that the bidder has engaged in corrupt, fraudulent or unethical practices in competing for, or in executing a contract.

e) The members of the SI Panel must avoid engaging in any collusion, bid rigging or anticompetitive behavior that may impair the transparency, fairness and the progress of the procurement process.



f) The Member of SI Panel must not improperly use information provided by the procuring entity to the bidder with an intent to gain unfair advantage in the procurement process or for personal gain.

g) The members of SI Panel must not engage in any financial or business transactions between other bidders or any official of the procuring entity related to tender or execution process of contract; which can affect the decision of the procuring entity directly or indirectly.

h) The members of the SI panel must avoid any coercion or any threat to impair or harm, directly or indirectly, any party or its property to influence the procurement process.

i) The members of the SI panel must avoid making false declaration or providing false information for participation in a tender process or to secure a contract.

4.4 Right to Terminate the Letter of Empanelment (LOE) The e-Pragati Authority may terminate the Letter of Empanelment (LOE) process at any time without assigning any reason. The e-Pragati Authority makes no commitments, express or implied, that this process will result in a business transaction with anyone.

This LOE does not constitute an offer by the e-Pragati Authority. The Proposer’s participation in this process may result in the e-Pragati Authority selecting the Proposer for the e-Pragati Authority to engage in further discussions toward execution of an Agreement. The commencement of such discussions does not, however, signify a commitment by the e-Pragati Authority to execute an Agreement or to continue negotiations. The e-Pragati Authority may terminate discussions at any time without assigning any reason.

4.5 Empanelment Bank Guarantee (EBG) on Receipt Letter of Empanelment a) This EBG is limited to the Empanelment Process. b) Primary SIs will have to adhere to the terms and conditions of the RFP released for awarding the

projects. In the event the empaneled SI awarded with the work contract, EBG to be submitted as per the requirements of the selection process.

c) Proposers shall submit Empanelment Bank Guarantee of amount as specified in the EP Datasheet in the form of an Empanelment Bank Guarantee (EBG) drawn from any scheduled/ nationalized bank in favor of “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada valid for days specified in data sheet from the date of submission of the Proposal. EBG in any other form shall not be entertained.

d) The EBG shall be denominated in Indian Rupees only. No interest will be paid on the EBG. e) The physical copies of EBG shall be submitted to the concerned as per the details mentioned in

the datasheet. f) The EBG may be forfeited:

i. If a Proposer withdraws his Empanelment during the period of Empanelment validity or its extended period if any; or

ii. In the case of a successful Empaneled Proposer fails to sign the Agreement for the awarded contract any reason not attributable to the e-Pragati Authority or to furnish Empanelment Bank Guarantee (EBG) for the awarded contract within a specified time in accordance RFP called therein.



4.6 Right to Exit or Termination Clause of Agreement In case of the Proposer wants to exit from the SI Panel or the e-Pragati Authority finds the Proposer falling short on performance parameters or indulging in unprofessional activities, the Proposer will be terminated with immediate effect and the Proposer should submit all the necessary documents not limited to parameters mentioned below:

a) Comprehensiveness & completeness of the Plan for takeover b) Comprehensiveness & completeness of the Plan for exit management

The EPB will be forfeited and the empaneled firm will be blacklisted for period of 1 year from the date of termination from participating in any of the Andhra Government Projects.



5 Proposal Submission Process The e-Pragati Authority will open the Proposals in the presence of Proposers’ representatives as per the EP Datasheet. Proposal will be opened as per the dates specified in EP datasheet.

5.1 EP Datasheet S. N. Information Details

1 Publishing of EP through e-Proposal Friday, March 23th, 2018 08:00 PM 2 EP reference No and Date ITE&C-eGov0SWD/4/2018-CTL IT SLN 3 Empanelment Validity Monday, March 27th, 2023 12:00 PM

4 Proposal Document Price[Field] (Non-Refundable) Rs. 50,000 /- (Rupees Fifty Thousand only) (DD in the favour of “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada.

5 Pre-Proposal Meeting

Wednesday, April 4th, 2018 11.30 PM at Mini Conference Room, the e-Pragati Authority, 3rd Floor, NTR Administrative Block, Pandit Nehru Bus Station, Vijayawada, AP

6 Starting date for Proposal Submission Friday, April 13th, 2018 10:00 AM

7

Date and Time of submission of original copies of EBG (Physical Copy), Proposal document fee (Physical Copy) and One Softcopy to the O/o CEO, the e-Pragati Authority

For Empanelment Committee to initiate the empanelment process, the SI has to ensure that all the necessary documents are submitted at CEO Office, the e-Pragati Authority, 3rd Floor, NTR Administrative Block, Pandit Nehru Bus Station, Vijayawada, AP

8 Empanelment BG (EBG)

Rs.25,00,000/- (Rupees Twenty-Five Lacs only) EBG in the favour of the “CEO E-PRAGATI AUTHORITY AP, VIJAYAWADA” payable at Vijayawada. EBG shall be in the prescribed format only. Scanned copy of EMD document should be e-mailed to [email protected]

9 Proposal Validity Period 15 cal. days from date of emails to designated contacts.

10 Contact person for queries/ Proposal submission Mr. Vikram Baheti, Consultant Mr. Madhava Katru, HR & Admin Manager

11 Contact Details [email protected], Mob. +91-9823448250

12 Locations for e-Pragati Empanelment Proposals Evaluation

CEO Office, the e-Pragati Authority, 3rd Floor, NTR Administrative Block, Pandit Nehru Bus Station, Vijayawada, AP

13 Empanelment Bank Guarantee Value & Validity Period

EBG validity: 90 days beyond Agreement period Submission of EBG: With the proposal

14 Agreement Signing Maximum period to sign Agreement is 10 days from the date of issue of Letter of Empanelment (LOE).

15 Kick-off Meeting Within 5 days from the date of Agreement signing. TABLE 7: EP DATASHEET



5.2 Supplementary Information/ Corrigendum / Amendment to the EP a) If the e-Pragati Authority deems it appropriate to revise any part of this EP or to issue additional

data to clarify an interpretation of the provisions of this EP, it may issue supplements/ corrigendum to this EP. Such supplemental information will be communicated to all the Proposers who participated in the Process clarification by e-mail and will also be made available on www.e-pragati.in. Any such supplement shall be deemed to be incorporated by this reference into this EP.

b) At any time prior to the deadline (or as extended by the e-Pragati Authority) for submission of Proposals, the e-Pragati Authority, for any reason, whether at its own initiative or in response to clarifications requested by a prospective Proposer, the e-Pragati Authority may modify the EP document by issuing amendment(s). All Proposers who have attended pre-proposal meeting will be notified of such amendment(s) and will also be made available on www.e-pragati.in, and these will be binding on all the Proposers.

5.3 Cost of Proposal Preparation The Proposer shall bear all costs associated with the preparation and submission of its Proposal and the e-Pragati Authority shall in no event or circumstance be held responsible or liable for these costs, regardless of the conduct or outcome of the Proposal Submission process. All costs incurred in connection with participation in the Proposal Submission process, including, but not limited to, costs incurred in participation in meetings/ discussions/ presentations, preparation of proposal, in providing any additional information required by the e-Pragati Authority to facilitate the evaluation process and in negotiating a definitive Agreement or all such activities related to the Proposal process will be borne by the Proposer. This EP does not commit the e-Pragati Authority to award an Agreement. Further, no reimbursable cost may be incurred in anticipation of an award. Proposers shall furnish the required information on their technical and commercial proposals in the enclosed formats only. Any deviations in format will make the Proposal liable for rejection.



6 Proposal Opening and Proposal Evaluation Process 6.1 Proposal Opening The e-Pragati Authority will open all the Proposals submitted through email, in the presence of Proposers’ representatives who choose to attend the Proposal opening as per the EP Datasheet. Proposal opening will be performed at single stage as per the dates specified in EP datasheet i.e. Qualification Proposal and Commercial Proposal

6.2 Proposal Evaluation Process

6.2.1 Preliminary Scrutiny The e-Pragati Authority will examine the Proposals to determine whether they are complete, any computational errors have been made, required sureties have been furnished, the documents have been properly signed, and the Proposals are generally in order.

The Proposals that do not conform to the Proposal conditions and Proposals from firms without EBG, Proposal document fee shall be straight away rejected.

Subsequent to the preliminary scrutiny and identification of qualified Proposers, further evaluation of the Proposals will be done in single stages and at the end of stage, short listed Proposers will be informed of the result to have a fair and healthy competition. The following is the procedure for evaluation

6.2.2 Evaluation of Qualification Criteria The evaluation committee as per the standard guidelines of the ITE&C Department, issued by Government of Andhra Pradesh, will evaluate all Qualification Proposals to determine if they are responsive and meeting all the Qualification requirements of the EP. The e-Pragati Authority will prepare a list of firms based on the compliance to the Qualification criteria. The Proposals that do not conform to the Proposal conditions and Proposals from firms without adequate capabilities as per Qualification criteria in this Volume of this EP shall be straight away rejected. All eligible Proposals will be considered for further evaluation. The decision of the e-Pragati Authority will be final in this regard.

6.2.3 Commercial Proposal Opening Commercial Proposals will require the Primary SI to submit the self-declaration for adherence to the Rate Card approved for various resources.

6.2.4 Validity of Empanelment Empanelment of all the Proposers will be valid up to March 27th, 2023 06:00 PM. Depending on the project requirements, e-Pragati Authority may extend the period of empanelment for additional one year through mutual consent.



PART II: PROJECT AWARDING PROCESS

7 Project Awarding Process 7.1 Introduction The e-Pragati Authority along with Line Departments will complete a requirement document and these requirement documents will consist of As-Is Process, suggestions for re-engineering, re-usable components, stake holders, user stories and UML diagrams. Line Department will forward the requirement documents to the e-Pragati Authority for preparing RFP for the projects. All Primary SIs who have successfully completed the process for empanelment will be eligible for submitting their quotes for the various projects/ proposals/ services available with e-Pragati and Line Departments for Digital Transformation. The e-Pragati Authority will ensure that equal opportunities will be provided to all the members of the SI Panel under the specified provisions/guidelines for project awarding and considering the assignments engagements based on the technical manpower submitted in the proposal. The quotations and proposed solution will be evaluated by the Project Awarding Committee and award a project to the winning Empaneled SI.

7.2 Other Stakeholders

7.2.1 Line Departments or the e-Pragati Authority (Owners of the Project) The Line Department or the e-Pragati Authority is the sole owners of the projects. The line department shall identify the process to be automated/ digitised or problem statement for the purpose of the digitization.

The e-Pragati Authority will complete the due process necessary for on-boarding the winning SI integrator from the Empaneled SI Panel and initiate a handshake between empaneled SI and line departments or e-Pragati Authority.

Once, the member of Empaneled SI panel is on-boarded, there will be a mutual responsibility of the Line Department and the e-Pragati Authority to initiate the process for business process re-engineering from improvement and smart digitization perspective. This will include a final definition of the problem statement, requirements and minimum acceptable criteria etc. Line departments or e-Pragati authority are solely responsible for provision of funds and payments based on rate cards listed above towards the services incurred from empaneled SI based against the manhours utilizations.

Line Department or the e-Pragati Authority will extend necessary support for the implementation of the project. This will include access to the platform, development, deployment, integration and UAT of the project. Commercial aspect will be executed based on the terms of the engagement established in the tender document of subsequent projects.

7.2.2 Center of Excellence (COE) The Centre of Excellence (COE) will be stationed at the e-Pragati Authority head office. The e-Pragati Authority will be governing and monitoring body for the COE. The COE Team will operate from a fully functional office with the adequate number of resources as agreed in the terms of the engagement with



Master SI. The COE will be responsible for end-2-end support, maintenance and related activities associated with the ePCP.

a) The Master SI will establish (provide technical Manpower) Centre of Excellence (“COE”) and

develop a robust body of knowledge for executing government enterprise architecture and technology planning, government process re-engineering, and application development for delivery of citizen-centric services by all the departments of GoAP. These techniques, methodologies, and processes developed over the period and benchmarked complying with globally established practices shall be recognized as best practices of the e-Pragati Authority. These practices and guidelines are directly applicable to the members of the SI Panel.

b) The e-Pragati Authority envisages a unique approach that separates architecture (engineering) from implementation through setting up of Centre of Excellence. The objective of COE is to build Government of Andhra Pradesh Enterprise Architecture as flexible, changeable, and reusable and capable of meeting current and future e-governance needs. These services will be extended with and exploited from the successful winner members of subsequent members of the SI Panel.

c) Overall responsibility of e-Pragati Enterprise Architecture Governance, monitoring, Advisory support designing, development and management of e-Pragati Core Platform, design, development, testing of e-Pragati Portal, CLGS, LMS, portal services listing integration, database, data migration support and all other services associated with these facilities to ensure service levels, performance and availability requirements as prescribed in the Proposal Submission Documents. All the members of the SI panel, on the successful delivery of the product or service, must ensure that they have secured a Quality Checks and Sustenance Certificate from the e-Pragati Authority. Within the e-Pragati Premises, COE will be responsible for conducting all these activities.

d) COE shall be required to diagnose faults quicker and more reliably on site. SLAs are in place for the resolution timelines for the SI Concerns and Issues.

e) Responsibilities: COE serves five basic needs: i. Support: COE offers support to the business lines for strategic and operational inputs. This

is through services needed or providing by subject matter experts. ii. Guidance: Standards, methodologies, tools and knowledge repositories are typical

approaches to filling this need. iii. Shared Learning: Training and certifications, skill assessments, team building, and

formalized roles are all other ways to encourage shared learning. iv. Measurements: COE has already demonstrated that they can deliver the valued results

that justified their creation using output metrics. These matrices will be applicable to the members of the SI.

v. Governance: Allocating limited resources (budgets, people etc.) across all their possible use is an important function of COE. They should ensure organizations invest in the most valuable automation projects & create economies of scale for their service offerings. In addition, coordination across other corporate interests must enable COE to deliver value.



7.2.3 Master SI Master SI will host all required IT infrastructure for the deployed resources and responsible for their maintenance & management including insurance of manpower and equipment. Master SI will host all required IT infrastructure for the deployed resources and responsible for their maintenance & management including insurance of manpower and equipment. To participate in Empanelment Process, Master SI shall also submit his proposal in response to this invitation.

The responsibility of Master SI:

a) To ensure that global best practices are followed for infrastructure management, architecture governance, research support, development of PoC (Proof of Concept), common utility applications design/ development/ test/ maintain, overall e-Pragati program delivery responsibility, Program/ project management, design/development/Quality Assurance and training in connection with implementation of the Platform and development of applications.

b) The Master SI is responsible for overall e-Pragati Infrastructure Managed services and delivery. c) The Master SI is responsible for completion of the assignment assigned by e-Pragati Authority

and line department and e-Pragati program coordination. d) To provide architecture governance support, guidance and handholding for continuously

improvement, fine-tuning and advancement of the architecture.

7.2.4 Project Awarding Committee For each Project to be initiated, it has to be approved by e-Pragati Project Awarding Committee. The Project Awarding Committee is also empowered with all the decision related to project during the execution Phase.

Members of the Project Awarding Committee:

a) Head of the concerned (Project Owner) Department - Chief Business Owner b) CEO, e-Pragati Authority - Chief Technology Owner c) CEO, Innovation Society - Digital Transformation Strategist d) Director, e-Seva (EDS) - Digital Transformation Strategist e) Additional Director (Police Communications) - Digital Transformation Strategist f) Representative of the concerned (Project Owner) Department - Digital Transformation Strategist g) Representative of IT&C Department - Member h) Representative of Finance Department - Member i) Representative of e-Pragati Authority - Convener/ DT Strategist j) Representative of APTS - Member k) Pega Systems Solution Expert, e-Pragati Nominated - Digital Transformation Strategist l) GPR Expert, e-Pragati Nominated - Digital Transformation Strategist



7.2.5 Hierarchy of the Stake Holders

FIGURE 8: HIERARCHY OF STAKEHOLDERS

7.2.6 Mandatory Team Composition for the Project Awarding To ensure that, the Primary SI does not compromise with the quality of work, the e-Pragati Authority enforces minimum team composition for every subsequent project implemented under the purview of the e-Pragati Authority or Primary SI selected from this RFP, has to ensure that the proposed team comprises of minimum resources from following composition:

a) Pega Lead System Architect (LSA) (Per Project) - 1 Nos b) Pega Senior System Architect (SSA) (Per Project) - 5 Nos c) Pega System Architect (SA) (Per Project) - 3 Nos d) Pega Sr Business Analyst (Per Project) - 1 Nos e) Quality Experts (Per Project) - 2 Nos f) Data Migration Expert (Per Project) - 1 Nos g) Project Manager (Per SI) - 1 Nos h) Delivery Manager (Per SI) - 1 Nos i) UI Developer (Per Project) - 1 Nos j) UX Designer (Per SI) - 1 Nos

Principal Secretary, IT&C, GoAP

CEO, e-Pragati Authority

Empanelment Committee

Project Awarding Committee

The Master SI, COE and APTS

Members of SI Panel



7.2.7 Project Awarding Process

FIGURE 9: PROJECT AWARDING PROCESS

a) Once SI has been part of the authorized SI Panel, he has to ensure that its processes, design, development and technology stack are in adherence to the guidelines set up by the e-Pragati Authority.

b) Based on the needs of the departments, the e-Pragati Authority or the line departments and line department will prepare scope of the work documents, project details and functional requirements.

c) This document will be published on the e-Pragati website, also shared with the authorized representatives present in the e-Pragati Authority of the members of the SI Panel.

d) The Members of the SI Panel will follow a due process for participation and will submit their quotations in terms of reverse Proposals (number of man hours required for completion of the project) at the e-Pragati Authority. The e-Pragati Authority will manage the entire procurement process and in case procurement process the e-Pragati Authority will be a leading agency.

e) Once the successful Proposer is identified, SI will work with the line department or the e-Pragati to design, develop, integrate, test and deploy in to the e-Pragati Core Platform.

f) Number of man hours quoted in the proposal will be frozen, any kind of renegotiation will have to submit their change request to the Project Awarding Committee for consideration, and Winner SI will have to complete the project in the stipulated timeframe.

g) The performance of the Member SI will be evaluated on the bi-monthly basis by the e-Pragati Authority and necessary changes will be suggested. These changes are mandatory for Primary SIs.



h) Once the final deployment is complete, SI will have to produce UAT Certificate from the line departments and this certificate along with other checks from the e-Pragati Authority will be used for preparing the completion certificates.

i) As a final step, SI will submit this completion certificate to the treasury department of the e-Pragati Authority or line department depending on the ownership and final payment will be released.

7.2.8 Project Awarding Assurance for companies with higher # of Pega Resources To ensure that adequate resources are available and deployed for the e-Pragati Projects, the concurrent number of projects for any Empaneled System Integrator will be based on following table:

Sl. No. # of Pega Certified Resources Available with Empaneled SI in India # Concurrent Projects 1 More than 50 but less than 150 Pega Certified Resources Up to 2 2 More than 150 but less than 300 Pega Certified Resources Up to 5 3 More than 300 Pega Certified Resources Up to 8

TABLE 8: RESOURCE-PROJECT RELATION TABLE

Concurrent Projects will be counted where Empanelment of System Integrators (SI) is engaged with design, developing and integration. The Projects in maintenance and up-gradation phase will not be considered for counting concurrent projects. The number of resources available with the empaneled System Integrators can be revised by re-submitting Form 7 from Annexure.

7.2.9 Roles and Responsibilities of stake holders in Project Awarding

FIGURE 10: ROLES AND RESPONSIBILITIES MATRIX As mentioned in above diagram, during the Project implementation, each of the stake holders will play and own the following roles and responsibilities:

a) Requirement Document will be prepared by e-Pragati Authority with the help of 20+ strong Business Analyst’s and 8+ Pega Certified Business Solution Architects team, based on the inputs



from Line Department. This process will be owned by both, the Line Department and e-Pragati Authority

b) Budgeting for the project will be prepared by Line Department. c) Procurement Process of Primary SI from SI Panel will be processed by the e-Pragati Authority,

based on Line Department’s Requirement Document prepared in requirement phase. d) Line Department will award the contact to the Primary SI. e) Line Department will formulate terms of engagement and will be signed between Primary SI and

Line Department. f) Once contracting process is completed, during the project implementation, e-Pragati Authority

and Line department will track and monitor progress of the project. g) During completion phase of each sprint, Line Department will perform User Acceptance Test

(UAT) and submit their report to the e-Pragati. h) The e-Pragati Authority will ensure that project implementation is as per the guidelines set. This

will be an iterative process and reviews will be conducted bi-monthly. i) At the end of the project, based on adherence to guidelines and acceptance certificate from Line

Department, e-Pragati will sanction the process for “Go-Live”. The Proposer will have to integrate the developed services to the Core Platform.



8 ANNEXURE 8.1 Proposal Submission forms and Undertakings

Forms for Submission of Pre- Qualification

8.1.1 Form P1: Application Form Date

From

CEO, The e-Pragati Authority, GoAP 3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001

Ref: <Project Name>

Dear Sir,

We, the undersigned, apply to be pre-qualified for the above referred Project and declare the following:

a) We have examined and have no reservations to the EP Document.

Having examined the Proposal Submission Documents, we, the undersigned, offer to provide the services specified as per section 6 of volume II of the EP for the sum (herein after called total Proposal price) as quoted in commercial Proposal or such other sums as may be determined in accordance with the terms and conditions of the Agreement. We undertake, if our Proposal is accepted, to commence work as per the schedule and to achieve the effectiveness of the Agreement within the respective timelines stated in the Proposal Submission Documents.

Construction of the Agreement

i. We have read the provisions of the Proposal and confirm that these are acceptable to us. ii. We further declare that Proposal is unconditional. iii. We undertake, if our Proposal is accepted, to commence the work as per the schedule

immediately upon your Notification of Award to us, and to achieve Completion within the time stated in the Proposal Submission Documents.

iv. If our Proposal is accepted, we undertake to provide an empanelment Security (EBG) in the form and amounts, and within the timelines specified in the Proposal Submission Documents.

v. We undertake that, in competing for (and, if the award is made to us, in executing) the above Agreement, we will strictly observe the laws against fraud and corruption in force in India.

vi. We, hereby, declare that only the persons or firms interested in this proposal as principals are named here and that no other persons or firms other than those mentioned herein



have any interest in this proposal or in the Agreement to be entered into, that this proposal is made without any connection with any other person, firm or party likewise submitting a proposal, that this proposal is in all respects in good faith, without collusion or fraud

vii. We agree to abide by this Proposal, which consists of this letter, EMD with the technical Proposal, commercial Proposal, Pre-Proposal meeting addendum if any and other attachments (specify the attachments) as per the Proposal document.

a) We, do not have any conflict of interest in accordance with Datasheet b) We are entity (Public/Private/Government)

We understand that you may cancel the prequalification process at any time and that you are not bound either to accept any application that you may receive or to invite the pre-qualified Proposers to Proposal for the Agreement(s) subject of this prequalification, without incurring any liability to the Proposers, in accordance with Data Sheet.

Name & Designation.................................................................

Signature................................................................

Duly authorized to sign the Application for and on behalf of Stamp / Seal……………………………………………

Attachments: As per the technical/commercial Proposal specifications



8.1.2 Form P2: Details of the Proposer Description Details to be filled by Proposer Name of the Organization Nature of the Organization Government / Public / Private / Partnership / Proprietorship

Year of Establishment (Enclose any of the following for proof of establishment)

a) Certificate of Incorporation b) Audited balance sheets c) Registered Partnership deed if any

Regd. Office Postal Address with Phone & Fax Number

Office Postal Address with Phone & Fax Number in Andhra Pradesh

Contact person with Phone, Mobile Number & e-mail address

TIN No /CST Regn No/ Service Tax Regn No.

Append applicable credentials as per EP

Date:

Signature of the Proposer with seal

Place:



8.1.3 Form P3: MOU or Registration No with Pega Systems (EACH APPLICANT MUST FILL IN THIS)

Date: ...................................

Name.................................................................

In the capacity of.................................................................

Signed.................................................................

Duly authorized to sign the Application for and on behalf of....................................................

Stamp / Seal……………………………………………………….

Applicant Partner Legal Name…..............................................................

Registration No or MOU…………………………….

Year MOU Reference No Partner Type Comments



8.1.4 Form P4: Pending Litigation (EACH APPLICANT MUST FILL IN THIS)

Date: ...................................

Name.................................................................

In the capacity of.................................................................

Signed.................................................................

Duly authorized to sign the Application for and on behalf of....................................................

Stamp / Seal……………………………………………………….

Applicant Partner Legal Name.................................................................

No pending litigation

Pending litigation is indicated below

Year

Matter in Dispute

Value of Pending Claim

in INR Equivalent

Value of Pending Claim

as a % of Net Worth



8.1.5 Form P5: Format for Self-Declaration on Blacklisting (Company Letterhead)

Date

To,

CEO, The e-Pragati Authority, GoAP 3rd Floor, NTR Administrative Block Pandit Nehru Bus Station, Vijayawada – 520 001 Andhra Pradesh, India

Sir,

In response to the EP No.___________________________________________ dated___________ for quoting against the EP as an Director of M/s << Proposer>> , I / We hereby declare that our Company / Firm ___________________is having unblemished past record and was not declared blacklisted or ineligible to participate for Proposal Submission as on date of submission of the Proposal by any State/Central Govt. or PSU due to, breach of general or specific instructions, corrupt /fraudulent , Non Performance or any other unethical business practices.

Yours faithfully,

Authorized Signatory_______________

Name_______________________

Designation____________________

Company name___________________



8.1.6 Form P6: Financial Strength Details (Company Letterhead)

Date

To,


Sir,

Item/ Year FY 2016-17 Revenue (in INR Crores) Profit Before Tax (in INR Crores) Profit after Tax (in INR Crores) Net worth Other Relevant Information

Yours faithfully,

Authorized Auditor__________

Name_______________________

Designation____________________

Company name___________________

Note: Proposer must quote supporting document name, Section and page no. while referring all the financial details entered in Form P6. While entering net profit they must quote the Annual Report for the year (as supporting document name), Section and Page no. for quick reference during evaluation. Attested copies of Audited financial statements/ Certificate from Chartered Accountant for last 1 financial years in support of the above

Note: The Proposer and OEM should provide details in the above table and supporting documents in separately



8.1.7 Form P7: Self-Declaration/ Self- Certification

(Company Letterhead)

To,

Date


Sir,

In response to the EP No.___________________________________________ dated___________ for quoting against the EP as an Director of M/s << Proposer>> , I / We hereby declare that our Company / Firm is _______________________________________________________________________________ _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

And we have 26+ resources as specified in the requirement criteria, working on the same technology used in the e-Pragati Platform (Pega Systems). Along with this we have strength of 50+ Pega resources actively working with our company on various projects across the globe.

Yours faithfully,

Authorized Signatory_______________

Name_______________________

Designation____________________

Company name___________________



8.1.8 Form P8: Resume Format (Please fill the details for each of the proposed team members)

Please refer attached excel for providing profiles of the mandatory 26+ Pega Certified Resources.

Proposed fields from the excel:

a) Name of the Firm b) Department c) Name of the Resource d) Year of Graduation / post-graduation e) Area of work allotted to the Resource f) No of projects with similar responsibility handled independently g) End to End Experience h) Affinity experience i) Affinity experience 2 j) Extent of Scale k) Tool Experience l) Specific Tool used m) Tool Dependency n) Client Reference



8.1.9 Form P9: Self-Declaration/ Self- Certification (CoI)


Date

To,


Sub: Undertaking on Conflict of Interest

Sir,

I/We as Primary SI (SI) do hereby undertake that there is absence of, actual or potential conflict of interest on the part of the SI or any prospective OEM due to prior, current, or proposed contracts, engagements, or affiliations with the Contracting Authority.

I/We also confirm that there are no potential elements (time frame for service delivery, resource, financial or other) that would adversely impact the ability of the SI to complete the requirements as given in the RFP.

We undertake and agree to indemnify and hold the Contracting Authority harmless against all claims, losses, damages, costs, expenses, proceeding fees of legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the case of legal fees & fee of professionals, reasonably) by the Contracting Authority and/or its representatives, if any such conflict arises later.

Yours faithfully,

Authorized Signatory

Designation



8.1.10 Form P10: Self-Declaration/ Self- Certification (Compliance)


Date

To,


Sub: Undertaking on Understanding of e-Pragati Processes

Sir,

I/We as Primary SI (SI) do hereby undertake that we have complete understanding about e-Pragati Program, Compliance towards – adhering to Standards /Guideline / objective of e-Pragati and in addition we also understand empanelment process.

Yours faithfully,

Authorized Signatory

Designation



8.2 Commercial Submission Forms

8.2.1 Form C1: Financial Proposal Submission Form Location

Date

To,


Dear Sirs:

We, the undersigned, offer to provide the System Integration Services for development and implementation of applications and services for the Core Package of the e-Pragati program in Andhra Pradesh in accordance with your Request for Proposal dated <<>>>.

Our attached Financial Proposal agrees to the rate cards approved by the e-Pragati Authority for the empanelment of the SI.

S No Designated Role / Title Total with Taxes (C)

1. Chief Enterprise Architects 7,31,040 2. Solution Architects/ Pega Lead Business Architect 3,93,573 3. Delivery Manager/ Head 3,93,573 4. Program Manager 3,01,101 5. Data Quality Expert/ Data Migration Expert 2,50,000 6. Sr. Business Analyst/ Pega Solutions Consultant 2,54,054 7. Senior Business Architects 2,47,167 8. Senior System Architects 2,21,600 9. Data Architects/ Tester 2,21,600 10. Engagement Leader /Project Manager 4,29,563 11. Product Owner/ Pega Lead System Architect 2,54,054 12. Database Administrator 2,25,000 13. Big Data Administrator 2,46,719 14. Functional Tester/ Quality Experts 2,25,000 15. Performance/Stress/Load Tester 2,25,000 16. UX Designer 2,98,300 17. UI Developer 2,98,300 18. Sr. Developer / Programmer/ Integration Experts/Pega Sr. System Architect 2,54,054



19. Jr. Developer / Programmer/ Integration Experts/Pega System Architect 2,25,000 20. Proposed Product Trainer 2,79,017 21. Technical Document Writer 2,23,300 Total

Our Financial Proposal shall be binding upon us until the expiration of the validity period of the Proposal.

We understand you are not bound to accept any Proposal you receive.

We remain,

Yours sincerely,

Authorized Signature {In full and initials}:

Name and Title of Signatory

Address:

Email:

Note: 1. The ITE&C / the e-Pragati Authority may require the services of any or all resources mentioned above for any additional scope of work and would use the above rates for the scope extension.

For evaluation purpose for this project, the CPI is not considered.



8.3 Job Descriptions for Pega Systems Certified Resources

8.3.1 Pega System Architect The System Architect contributes to the continuous improvement of IT applications and architecture and builds business processes and supporting functions based upon identified business requirements and use cases. The System Architect works as part of a dynamic team environment, engaging with other technical and business professionals focused on building, maintaining and supporting solution frameworks for the target industry.

a) In this role, resource will: i. Work collaboratively with team members to design, develop, test and document features

ii. Partner with business team to develop high quality iii. Leverage Java/J2EE and PRPC skills in new and innovative ways to build new applications

and help improve performance b) The Resource:

Candidates must have a strong technical and computer science background and come prepared and ready to learn and explore Pega Systems technology. Software Engineers are expected to think independently, but also must value teamwork as they design and develop first-rate software in a collaborative setting.

c) Qualifications will include: i. B.E./B.Tech. degree in Computer Science or similar degree

ii. Pega SA Certification iii. Minimum 2 years of the Pega Experience iv. Solid understanding of & practical experience with Software Development Life Cycle. v. Strong object-oriented design and development skills

vi. Experience working with different JEE technologies vii. Knowledge of and/or willingness to work within Agile-Scrum Methodology

viii. Ability to work collaboratively in a team to brainstorm, plan and develop new features



8.3.2 Pega Senior System Architect This person is responsible for designing and building components of application and providing consultative guidance on all project assignments. Sometimes asked to lead aspects of design, development and mentoring of resources, he or she will work as part of a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements.

a) In this role, resource will: i. Assist with the planning and execution of unit, integration and user acceptance testing

ii. Actively participate in the requirements, design, and build phases of an application through collaboration with the business contacts and Pega team

iii. Support existing applications and production issues

b) The Person:

The ideal candidate for a Senior System Architect is a team player with experience in scrum methodologies and a demonstrated knowledge of object-oriented techniques and principles. You have experience to all phases of software development and exposure to a wide variety of techniques with strong presentation skills and a demonstrated polished and professional demeanor.

c) Qualifications will include: i. B.E/B.Tech of equivalent Professional Degree

ii. Pega SSA Certification iii. 5 years of progressively responsible experience in building and implementing model-

driven, enterprise-level business solutions and applications iv. Experience in all phases of software development including design, configuration, testing,

debugging, implementation, and support of large-scale, business centric and process-based applications

v. Exposure to a variety of technologies, including, but not limited to, WebSphere or WebLogic, JEE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL.

vi. Experience with CSS, JavaScript, JSON, jQuery and HTML vii. Demonstrated knowledge of and applicability of Object-Oriented techniques and

principles viii. Experience in Agile and Scrum methodologies



8.3.3 Pega Lead System Architect As part of a project team, resource will drive the design, architecture and implementation of Pega 7 based solutions. Resource will work as part of a project team to ensure that the business and technical architecture of the delivered solution matches customer requirements and, at times, mentor other project resources.

a) In this role, resource will: i. Actively participate in design, development and testing of the target industry

framework(s) in Pega 7 ii. Review the work of junior team members and ensure it meets the required standards iii. Drive new business growth and customer success by providing business expertise iv. Act as a Subject Matter Expert to the organization

b) The Person:

A highly technical, hands-on, motivated and collaborative individual with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams. Resource must have demonstrated experience working with Pega technology and have achieved Pega LSA Certification.

c) Qualifications will include:

i. Bachelor’s degree in computer science, computer engineering or related field ii. Pega LSA Certification iii. 8 years of progressive experience or master’s degree with 3 years of experience in

building and implementing model-driven, enterprise-level business solutions and applications

iv. Excellent time management and organization skills as well as the ability to manage multiple competing priorities

v. Exceptional interpersonal skills and the ability to communicate, partner, and collaborate vi. Dedication to achieving outstanding customer results with a team-oriented drive and a

demonstrated ability to lead by example vii. Exposure to a variety to technologies, including object-oriented techniques/principles,

database design, application & web servers viii. Aptitude to pick up new concepts and technology rapidly; ability to explain it to both

business & IT stakeholders ix. Ability to match technology solutions to customer needs



8.3.4 Pega Solutions Consultant The Solutions Consultant will create highly engaging demos and sound Proof of Concepts (POCs), along with architecture presentations and ROI models to assist with the radiation strategy into target accounts. This position requires hands-on work with the product and the ability to build sophisticated software demonstrations, as well as the ability to deliver compelling presentations to clients and prospects.

a) In this role, resource will: i. Plan sales campaigns in conjunction with account executives and lead efforts to ensure

the delivery of all technical resources ii. Propose solutions to meet clients’ needs and serve as industry expert to prospective

clients iii. Assist in the production of RFP’s and other proposals to clients iv. Deliver POCs and demonstrations to meet the scope and functionality to ensure that all

success criteria are delivered, and product differentiators are included v. Collaborate with product managers, software developers, analysts, business officers, and

other groups ensuring the successful execution of the sales strategy vi. Provide thought leadership within the supported industry vii. Create and deliver world class technical demonstrations

viii. Assist in the recruitment and mentoring of staff to meet the demands of the department ix. Build customer relationships with target accounts

b) The Person:

The ideal candidate will be a strategic thinker with the ability to build and present robust product demos, combined with the interpersonal skills needed to develop customer relationships. This person will act as a partner to the Lead Business Architect and be able to convey Pega’s ability to solve business problems with our software solutions. We welcome candidates particularly with experience in CRM and Communications industry.

c) Qualifications will include: i. Bachelor’s degree or equivalent business experience

ii. Pega Solutions Consultant Certification iii. Previous 8 years of pre-sales experience is essential iv. Experience working with CRM and Communications industry is preferred v. Ability to understand complex data relationships and rules-based systems

vi. Thorough knowledge of technology tools, languages and programs vii. Ability to utilize technology-based tools and processes

viii. Ability to understand and apply procedures, regulations, and policies related to areas of specialized expertise

ix. Ability to proactively develop customer relationships by listening to, understanding and anticipating, and providing solutions to customer needs

x. Ability to use a clearly defined methodology for establishing priorities



8.3.5 Pega Lead Business Architect Lead Business Architect will work with multiple teams consisting of developers, subject matter experts & stakeholders to convert the business requirements, business process flow, use cases & supporting integration documentation into a fully functional application that meets user needs. Develops standards, repeatable processes, and reusable components. Assists in project planning, including developing of timelines, composition of technical teams and levelling of resources.

a) Roles and Responsibilities will include: i. Develop high quality deliverables across all phases (inception through user acceptance

testing). To include: ability to lead and assist with identifying and optimally defining process flows and user interface use cases and requirements and drafts during Direct Capture of Objectives (DCO) sessions.

ii. Ensure delivered work product meets/performs to functional requirements based on business requirements defined and approved by the client and communicating to application architects and by serving as the lead testing resource in both unit and user acceptance testing phases.

iii. Assist in leading the compilation, delivery and maintenance of all phases (the inception/elaboration/ construction/ transition / use case/property matrix/business rules documentation/user acceptance testing).

iv. Awareness or experience of various industry standard methodologies such as: SDLC, RUP, Agile, SCRUM and capability to communicate its policies and procedures to clients, teammates and partners.

v. Assist Engagement Leader (EL) in scoping and sizing project phases. vi. Support Account Executives, ELs and Practice Leaders (PL) in the pursuit of new

opportunities in solution conceptualization. vii. Engage at client site and gain awareness of possible opportunities and issues to share.

viii. Effectively manage individual workload and proactively communicate status updates to the EL for the project.

b) Skills Required: i. PEGA Smart BPM (7 years) and PEGA Direct Capture of Objectives (7 years)

ii. PEGA PRPC Use Case Development (5 year) iii. Converting business into process flow (5 years) PEGA certified Business Architect (5 years) iv. Pega Lead Business Architect Certification

c) Experience Required: i. 8+ years related experience.



8.3.6 Profiles of the additional resources mentioned in the RFP S.N. Designation Mandatory Qualification Key Role and Responsibilities

1 Sr. Business Analyst

MCA/B. Tech, MBA Preferred Minimum experience of 10 years in Business Process/GPR Certified in ECBA or equivalent Skills - Written and verbal communication, including technical writing skills - Understanding of systems engineering concepts - The ability to conduct cost/benefit analysis - Business case development - Business Process Modelling techniques and methods - visio, balsamiq, Rational pro

Will be responsible for developing technical solutions to basic government service related problems and supporting to resolve obstacles to the advancement of a GPR efforts in a line department assigned by e-Pragati Authority, begins with defining, analysing and documenting requirements. Managing requirements at the problem level can help to fulfil e-Pragati Authority's needs. Business analysts will be responsible for the following role and responsibilities: - Assisting with the business case - Planning and monitoring - Eliciting requirements - Requirements organization - Translating and simplifying requirements - Requirements management and communication - Requirements analysis Will submit a weekly report for the work assigned in line department and e-Pragati Authority.



2 Chief Enterprise Architect

B.E. / B.Tech in Computer Science Engineering or a related field Minimum 15+ years of experience Certified in TOGAF or equivalent Skills: Experience of developing Services Orientated Architectures (SOA) Strategic business acumen and understanding of organizational strategy and ability to design information systems to deliver that strategy Experience in assessing a broad range of information solutions and products particularly document management, collaboration and content management. Excellent communication skills with the ability to explain technical concepts to lay audiences. Some experience of with working with board level stakeholders. Ability to develop solution architecture designs

Partner with the organisation to understand the organisation and departmental strategy and agree on information systems solutions to meet needs. Maintain an awareness of business solutions particularly in the area of collaboration, document management and CRM that might support GoAP mission. Investigate information systems that might benefit GoAP. Lead in designing, specifying and selecting information system solutions, considering functionality, data, security, integration, infrastructure and performance. Develop and maintain a model of GoAP’s current and future Application Architecture. Develop and maintain a model of GoAP’s current and future web architecture and design a structure that is stable, resilient and performant. Lead the organisation in exploiting technology and use knowledge of IT solutions to drive organisational change and support business process design. Understand and support to software architecture design and support development team in developing solutions Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support Work with the Project Managers and Business Analysts to develop high-level project schedule resource plans for implementation projects. Supervise Business Analyst in the capture and analysis of requirements



3 Trainer on proposed platform

MCA/B. Tech/ MBA Certified on highest level of Certification available for the platform. Minimum experience of 5+ years of conducting training sessions for the Platform. Skills Excellent communicator Proven working experience as a Trainer Hands-on experience with standards and end user applications Excellent knowledge of Software Development Methodologies Previous industry experience with tools (frontend/backend) and third-party tools is must Problem-solving skills and ability to think algorithmically

He will be broadly responsible for ensuring that resources from the various departments are trained for the optimal usage of the purchased. Additional responsibilities Lead the end-user training work stream activities. Complete workstream deliverables, timelines and objectives. Execute training development programs. Train on support tools and system environments. Train on the new system functionality and business processes. Develop training strategies, standards and tools. Develop and implement the role-based curriculum. Build and deploy associated courses. Coordinate training activities with process teams. Create and manage training environment and training landscape.

4 Delivery Manager

MBA with B.Tech Minimum experience of 12+ years in Client, Vendor and Project Management Certified in PMP or equivalent

Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently Work with the Product Manager to define the roadmap for any given product and translate this into user stories Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team Matrix-managing a multidisciplinary team Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production) Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.



5 Solutions Architects

MBA with B.Tech Minimum experience of 12+ years Certified in AWS CSA or equivalent Certified on the Platform Expertise in the business process re-engineering and architecture designing. Must be able to integrate inputs/data from various departments to maximize the outcome for GoAP GPR experience. Skills:- - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude, - BP Modeler

Plays a key role in structuring the line department service in terms of its governance structure, existing government processes, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Solution Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Solution Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.



6 UX/UI Designer

MCA/B. Tech Minimum experience of 4+ years. Thorough with the UX Designing principles. Certified on UX Certified Usability Analyst (CUA) or equivalent GPR experience will be an added Qualification Expertise in UX software such as InVision, UXPin, Balsamiq, Framer JS, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. Skills Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.

Will be responsible for developing ideal UI for the delivery of the service to various stakeholders, Additional responsibilities will be as follows: - Translate concepts into wireframes and mock-ups that lead to intuitive user experiences. - Facilitate client’s product visions by researching, conceiving, wire framing, sketching, prototyping, and mocking up user experiences for digital products. - Design and deliver wireframes, user stories, user journeys, and mock-ups optimised for a wide range of devices and interfaces. - Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. - Take a user-centered design approach and rapidly test and iterate designs. - Collaborate with other team members and stakeholders. Take smart risks and champion new ideas.



7 Senior Business Architect

MCA/B. Tech, MBA from Tier-1 MBA Colleges in India or Abroad Minimum experience of 8+ years. Expertise with the business process re-engineering and architecture designing. Skills: - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude - BP Modeler

Plays a key role in structuring the line department service in terms of its governance structure, existing government processes, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Senior Business Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.



8 System Architects

Education: B. Tech from IIT/NIT with relevant certification Minimum experience of 10+ years in Design and implementation of information systems and networked software architectures that support core functions Skills: - Proven hands-on experience breaking down the monolithic app to micro services or design from scratch. - Well-versed in micro service design patterns and best practices. - Familiar with technology eco-system that supports end-to-end micro service architecture, such as, APIs, message queue, container, service registry/discovery etc. - Experience working on large scale multitier solutions. - Reuse Attitude - BP Modeler

Plays a key role in structuring the line department service in terms of its governance structure, existing government process, and strategic information. Aligns strategic goals and objectives with decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. The Business Architect works to develop an integrated view of the department using a repeatable approach, cohesive framework, and available industry standard techniques. Senior Business Architect will be responsible for the following role and responsibilities: - Defining Government Process Catalogue - Reviewing Government Process Model - Validating Conceptual Data Model - Government Process Optimization - Creating solution for the Government case - Planning and monitoring at program level - Eliciting requirements at program level - Software Requirement Specification (SRS) - Translating and simplifying requirements - Requirements analysis, management and communication Will submit a weekly report for the work assigned in line department and/or in e-Pragati Authority.



9 Engagement Leader

Education: BCA/MCA/B. Tech and MBA fromTier-1 MBA College in India or Abroad Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification. Must have expertise for each component and feature provided by Suppliers Skills: - Must be aware of a rapidly growing yet well-established business, recognised with the BPM market leader practices - Should have experience of interacting with reference-able clients that include the world’s most innovative organisations - Must have served as an Analyst acclaimed technology leadership in a host of industries and massive emerging markets - Creates a fast-paced, energising, collaborative and rewarding environment for e-Pragati Authority

Roles and responsibilities of Engagement Leader: - Deliver engagements to the agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI - Act as a trusted advisor to the client on all aspects of Suppliers’ engagement, leading communication and providing thought leadership so that the best possible solution is implemented - Drive account hygiene, including timely and accurate contractual documentation, Project Status Reports and engagement Status Dashboards. - Advise on Supplier’ delivery methodology and how this can be harmonised with a client’s methodology Demonstrate a thorough understanding of Agile, Waterfall and Scrum approaches to delivery - Lead and coach staff toward thought leadership and Project Excellence



10 Database Administrator

B. Tech / BE/ MCA / MSc / BSc /BCA Minimum 5 - 7 Years’ experience in databases those are relevant to the Technology Solution being proposed. Minimum 1 year of experience as a Database Admin. Knowledge of data analytics would be an added Qualification. Minimum experience of 4-8 years in managing all types of supported databases. Skills: - Proven working experience as a Database Administrator - Hands-on experience with database standards and end user applications - Excellent knowledge of data backup, recovery, security, integrity and SQL - Familiarity with database design, documentation and coding - Previous experience with DBA case tools (frontend/backend) and third-party tools - Familiarity with programming languages API - Problem-solving skills and ability to think algorithmically

HE will be broadly responsible for building database systems of high availability and quality depending on each end user’s specialised role; designing and implementing databases in accordance to end users information needs and views; and defining users and enabling data distribution to the right user, in the appropriate format and in a timely manner. Additional responsibilities - Build database systems of high availability and quality depending on each end user’s specialised role - Design and implement database in accordance to end users information needs and views - define users and enable data distribution to the right user, in the appropriate format and in a timely manner - Use high-speed transaction recovery techniques and backup data - Minimise database downtime and manage parameters to provide fast query responses - provide proactive and reactive data management support and training to users - Determine, enforce and document database policies, procedures and standards - Perform tests and evaluations regularly to ensure data security, privacy and integrity - Monitor database performance, implement changes and apply new patches and versions when required



11 Functional Tester

BCA/B. Tech Minimum experience of 2-4 years. Thorough with the Business Process and software functional testing methodologies. PR experience will be an added Qualification Skills: >>Essential - At least two year’s commercial experience testing client-server (Window) and Web applications (ideally in a selected ). - Practical and systematic approach to testing. >>Beneficial - Fleet/Leasing industry experience. - Experience working with governance software or from working in the government services sector. - Proven experience in a true agile delivery environment (Scrum, XP, TDD, BDD). - Ability to write simple SQL scripts to create and manipulate data. - Experience with test automation frameworks.

As a functional tester, the resource will be responsible for: - to test modifications to e-Pragati Authority’s products and service to ensure they are fit for purpose, consistent, and compliant with published standards and guidelines. You will ensure modifications are fully regression testable and delivered on schedule. - Translate functional requirements and specifications into documented test plans, cases and steps. - Rigorously planning, writing and executing test scripts and Perform manual regression testing. - Creation and maintenance of test data, tools and scripts, Execute test plans manually and conduct manual functional and exploratory testing. - to understand the line department of GoAP and e-Pragati Authority requirements and develop a thorough understanding of how those requirements are met by Epragati Authority’s product range. - To complete testing in line with agreed timeframes and by following the documented business processes using the appropriate test management and automation tools. - Identifying issues, risks and dependencies escalating and managing where appropriate and providing product handovers to both technical and non-technical audiences. - Continually update skills by learning new technologies relevant to the role, Evaluate testing tools, Promote and advocate best practices within the team and throughout the business.



12 Performance Tester:

Education: BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with the performance tools and Software performance testing methodologies. Experience with will be an added Qualification Candidate must have these other skills- - Experience testing applications developed on selected with a thorough understanding of cloud implementation. - Experience building Performance Benchmarks and workloads, performance analysis, and tuning - Experience tuning web services. - Experience with SQL Server Database. - Full understanding of the features and capabilities of industry-leading performance test tools such as HP LoadRunner©, Webload©, LoadUI© and similar solutions specific to performance test engineering. - Experience with defect tracking tools and test case management systems.

Performance Testing Engineer will be responsible for following roles and responsibilities: - Builds and maintains a scalable, portable, configurable automated testing framework designed using COTS and open-source tools as required. - Builds and maintains performance testing strategy and framework. - Front and back end performance testing, including WCF/API testing. - Performance, load, concurrent user and stress testing development, execution and publishing results. - Requirements and Functional Specifications review. - Test environment configuration/management. - Extensive troubleshooting in distributed/High Availability environments. - Design and build intelligent test systems that can simulate production load traffic. - Evaluate system performance establishing baselines and identifying relative change on a build/release basis and potentially per customer basis. - Perform capacity, scenario, and endurance tests. - Analyse scalability, throughput and load testing metrics against test servers. - Compare and contrast system performance with varying levels of physical resources (RAM, CPU cores, Disk caches, Network) and compute nodes. - Execute performance optimisation experiments and recommend short and long term plans. - Measure, report, and recommend performance Response Time Guidelines/SLAs.



13 Support & Administration Engineer

BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with support and administration practices. Must know in and out of the selected. Skills: - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help - Desk Technician or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g. Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Support & Administration Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Support & Administration Engineer will use email and chat applications to give e-Pragati Authority quick answers to simple IT issues. For more complex problems that require nuanced instruction, Support & Administration Engineer will contact Supplier via phone and/or provide clear, written instructions and technical manuals to e-Pragati Authority. - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritise and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients



15 UI/UX Developer

Education: BCA/MCA/B. Tech Minimum experience of 2-4 years. Thorough with the UI Development and conversion of UI Designs into working UI.GPR experience will be an added Qualification Skills: - Proficient understanding of web markup, including HTML5, CSS3 - Basic understanding of server-side CSS pre-processing s, such as LESS and SASS - Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery - Good understanding of asynchronous request handling, partial page updates, and AJAX - Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus

Will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. - Develop new user-facing features - Build reusable code and libraries for future use - Ensure the technical feasibility of UI/UX designs - Optimise application for maximum speed and scalability - Assure that all user input is validated before submitting to back-end - Collaborate with other team members and stakeholders



16 Product Owner

B.E. / B.Tech in Computer Science, Engineering or a related field; MBA or Product Management Certification Minimum 8+ years of experience Training and certification as a professional scrum product owner (PSPO) or as a certified scrum product owner (CSPO) preferred Leadership Skill: Product owners are able to direct and motivate the product development team of an organisation Analytical Skill: They are able to conduct surveys to determine most appropriate feature to add to a new or existing product Interpersonal Skill: They are adept at working with user groups and scrum team to obtain and analyse user stories.

Serve as a voice to project the expectations of customers on new or already existing products Highlight product features in a manner clearly understandable to the development team Manage and develop product backlog, as well as user stories backlog for implementation Conduct backlog grooming meetings with a team of product owners Attend sprint planning and demo meetings to give feedback on sprint achievement, as well as to scrum team Monitor the progress of product development, as well as plan for product release Contact customers and end users to obtain information on expected product features Provide reports to update management and stakeholders on product development operations Analyse customer opinions and feedback to determine features or components that will add good value to a product Participate in agile conferences and study relevant scrum material to update job knowledge/skill Constantly exchange ideas with product owners within an organisation Develop and implement action plans for building and sustaining demand for a product Ensure implemented product features add value to end users and increase company returns.



17 Data Architects

B.E. / B.Tech in Computer Science, Engineering or a related field; Architect level Database Certification would be plus. Minimum 12+ years of experience Skills: Demonstrated expertise in enterprise data management and related technologies. Experience working as a member of distributed data architecture teams. Knowledge of Agile development methodology and concepts. Understanding of information systems and data life-cycle management best practices and methodologies, formal systems engineering life cycle (SELC), and systems development life cycle (SDLC). Experience with Service Oriented Architecture (SOA), web services, enterprise data management, information security, applications development, and cloud-based architectures to federal clients. Experience with enterprise data management technologies, including database s, ETL tools, and SQL. Understanding of National Information Exchange Model (NIEM) standards and interfaces.

Plays a key role in structuring the line department service in terms of its governance structure, existing government process, and strategic information from Data flow point of view. Aligns strategic goals and objectives with database design decisions regarding government services, department, capabilities, and IT initiatives. The primary focus is the department's motivations, the department's operations and the department's analysis frameworks and related networks that link these aspects of the government together. Owns overall Data architecture across all domains, prepares and communicates changes from the business standpoint Definition of Roadmap, Strategy and Architecture Blueprint for Data Domain (BI/EDW/Big Data) Owns the GDPR related activities, ensure the Data architecture is aligned with GDPR requirements (General Data Protection Regulation) Plays role of a BI / Big Data solution design authority – i.e. monitors and approves all project definitions/design documents Technical lead on major IT projects for Data Domain Technology contact for ePragati-Group architecture team.



18 Senior Developer/ Programmer and Integrator

BCA/MCA/B. Tech. Minimum 6 years of experience working on the supplied by the bidder. Verbal Communication, Multimedia Content Development, Technical Leadership and Written Communication. Web User Interface Design and Web Programming Skills. Thorough understanding of Software Requirements, Software Architecture, Software Debugging, and Software Development Fundamentals. Proficient in Object-Oriented Design (OOD) Must know basic and advance internet technologies, Basic IoT Concepts, should have little exposure to Big Data, Social Media and Mobility

Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers. Creates multimedia applications by using authoring tools. Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating s. Supports users by developing documentation and assistance tools. Updates job knowledge by researching new internet/intranet technologies and software products; participating in Educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations. Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Supports and develops web application developers by providing advice, coaching and Educational opportunities.



18 Junior Developer/ Programmer

BCA/MCA/B. Tech. Minimum 2 years of experience working on the supplied by the bidder. Verbal Communication, Multimedia Content Development, Technical Leadership and Written Communication. Web User Interface Design and Web Programming Skills. Proficient in Object-Oriented Design (OOD) Must know basic and advance internet technologies, Basic IoT Concepts, should have little exposure to Big Data, Social Media and Mobility

Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Creates multimedia applications by using authoring tools. Completes module development by coordinating requirements, schedules, and activities; Supports users by developing documentation and assistance tools. Supports and develops web application developers by providing advice, coaching and Educational opportunities.



19 Program Manager

B.Tech from IIT/NIT Certified on PMP or equivalent Minimum experience of 12-16 years. Thorough with the Business Process. PR experience will be an added Qualification. Must have expertise for each component and feature provided by Suppliers Skills: - Must be aware of a rapidly growing yet well-established business, recognised with the BPM market leader practices - Should have experience of interacting with reference-able clients that include the world’s most innovative organisations - Must have served as an Analyst acclaimed technology leadership in a host of industries and massive emerging markets - Creates a fast-paced, energising, collaborative and rewarding environment for e-Pragati Authority

Roles and Responsibilities for the Program Manager: - Deliver engagements to the agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI - Act as a trusted advisor to the client on all aspects of Suppliers’ engagement, leading communication and providing thought leadership so that the best possible solution is implemented - Drive account hygiene, including timely and accurate contractual documentation, Project Status Reports and engagement Status Dashboards. - Advise on Supplier’ delivery methodology and how this can be harmonised with a client’s methodology Demonstrate a thorough understanding of Agile, Waterfall and Scrum approaches to delivery - Lead and coach staff toward thought leadership and Project Excellence - Work with Vendor’s Practice Leaders and account Executives to define the client roadmap and success strategy



20 Data Quality Expert

Education: B. Tech from IIT/NIT , Certified on the DB provided by the bidder Minimum experience of 8+ years. Thorough with managing all types of supported databases. Knowledge of data analytics would be an added Qualification. Skills: - Proven working experience as a Database Administrator - Hands-on experience with database standards and end user applications - Excellent knowledge of data backup, recovery, security, integrity and SQL - Familiarity with database design, documentation and coding - Previous experience with DBA case tools (frontend/backend) and third-party tools - Familiarity with programming languages API - Problem-solving skills and ability to think algorithmically

He will be broadly responsible for ensuring that DB systems provided by vendor of high availability and quality depending on each end user’s specialized role; verifying the implemented databases are in accordance to end users information needs and views; and cross-checking the users rights and enabling data distribution to the right user, in appropriate format and in a timely manner. Additional responsibilities - Ensure database systems provided by vendor are of high availability and quality depending on each end user’s specialised role - Ensure that database are designed and implemented in accordance to end users information needs and views - cross-check users and enable data distribution to the right user, in the appropriate format and in a timely manner - Use high-speed transaction recovery techniques and backup data for checking the DRS and other functionalities - Monitor database downtime and manage parameters to provide fast query responses - Provide proactive and reactive data management support and training to users - Determine, enforce and document database policies, procedures and standards - Perform tests and evaluations regularly to ensure data security, privacy and integrity - Monitor database performance, implement changes and apply new patches and versions when required



21 Big Data Administrator

B.Tech/MCA/BCA Minimum experience of 5+ Years in building and operating high performance, high availability database s with a mix of traditional (Oracle, SQL Server, Golden Gate) and non-traditional (Hadoop, NoSQL) database technology. Strong experience with automation tools, as well as scripting languages such as Perl, Python and Ruby, or equivalent as required for system and database administration. Understanding of High Availability, Disaster Recovery and Storage technologies like Data replication, SRDF/non-SRDF. Strong Linux/Unix and Networking experience. Experience deploying and monitoring apps that run on distributed systems, and all the issues that go with them – maintaining consistency with HA / DR solutions, performance tuning, troubleshooting. Experience administering Hadoop or equivalent. Strong SQL, data warehousing, and ETL experience on traditional databases is a plus. Experience with on premise (bare metal) implementations as well as cloud offerings (Amazon, Azure, Google).

Implementation and deployment of new Big Data core services in non-production and production environments including Hadoop or other frameworks. Deployment and administration of common widely used services throughout the Big Data ecosystem, including scheduling, data integration, and monitoring services. Architecture, capacity planning, monitoring, maintenance, tuning and workload management of all key services listed above as needed to ensure the systems meet SLAs. Create documentation for first level monitoring teams and users; respond to escalations for support, alerts, and requests for help from monitoring teams and end users.



8.4 Compliance Requirements

8.4.1 Pre- Qualification Compliance

S. No. Particulars/ parameters Compliance (Yes / No) Page No

1 Certificate of Incorporation of the Prime Proposer (Legal Entity) 2 Application Form and Details of the Proposer (Form P1 and P2) 3 POA from the Proposer 4 OEM Line of Business 5 Certificate of the Prime Proposer Firm

6 Pending Litigation and Declaration regarding Clean Track Record as per Form P4 for the Proposer

7 Self-Declaration on Blacklisting from the Proposer as per the Form P5

8 The aggregate sales turnover of the Proposer from Auditor Certificate as per Form P6 by the Auditor for FY 16-17.

9 Self-Declaration for the Proposer, availability of human resources Form P7

10 Details of Experience of responding firm/ Project Citation for projects as per Form P8supported with Work order and Proof of Go-live/ Project completion certificates from client

11 Profiles of all the available resources on Proposal calling day in the specified format from Form 9

12 Receipt of the Proposal Document Purchased from the e-Pragati Authority. The Prime Proposer has to purchase the Proposal documents from e-Pragati Authority. Form10