EMPA 911 Centers in Oregon Rasmussen

7/27/2019 EMPA 911 Centers in Oregon Rasmussen

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Jeff RasmussenPortland State University

EMPA Capstone Presentation 2012



1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods

4) Description of Research Findings

5) Significance of the Project

6) Acknowledgements

911 Centers in Oregon:Efficiencies Through Consolidation




A. Jefferson County Conditions

B. State of Oregon Conditions

C. 911 History and Trends





A. Jefferson County Conditions• Rising Personnel Costs

• Lower 911 Tax Revenue

• Economy

• Telecommunication Trends

• Tax Loophole

$0

$200,000

$400,000

$600,000

$800,000

911 (Jefferson County)

Local Agency Fees

911 Local Agency Fees

PROJECTION




B. State of Oregon Conditions• State Legislature Budget Notes in 2009, 2010, and 2012

• 911 Tax Sunsets in 2013 ($0.75/month – 1995)

• NG911 (Text, Pictures, and Video)

• 2012 Kimball Report – Savings of $31 Million if 911

Regionalized




PRE-911:

B. 911 History and Trends



1) Background of the project

PRE-911:

Basic 9-1-1:Three-digit number is dialed. Central Office Switch. The emergencyand its location are communicated by voice.

Enhanced 9-1-1:The call is selectively routed to the proper PSAP. The caller’slocation and phone number are displayed.

Wireless Phase I & II:The call is selectively routed to the proper PSAP. The caller’s phone

number is displayed. The location of the cell tower handling the calland location information is displayed. The call is routed to a PSAPbased on cell site/sector information.



1) Background of the project

NG911 - Technical Architecture Integrated Command Center

SOURCE: FCC’s Communications Security, Reliability and Interoperability Council Working

Group Key Findings and Effective Practices for Public Safety Consolidation October 2010




2) Goal & Purpose




6) Acknowledgements




2) Goal & Purpose

A. Identify Small PSAPs Costs

B. Identify Characteristics of Lower Cost PSAPs

C. Identify a Minimally Sized Rightsized PSAP

D. Develop a Financial Template for

Consolidation Scenarios




2) Goal & Purpose




6) Acknowledgements





A. Data Set

B. Analysis




A. Data Set




B. Analysis1. 911 calls per resident

2. 911 tax revenue per resident

3. Percentage of expenditures paid by 911 tax

revenue

4. Cost (gross) per resident

5. Cost (gross) per 911 call received

6. Residents per PSAP employee (FTE)

7. Annual 911 calls per PSAP employee (FTE)

8. Average 911 calls per hour




B. Analysis

Grouped PSAPs into the National Emergency Number Association’s

(NENA) three size classifications:

Small: Less than 19,000 population (13 PSAPs)

Medium: Between 19,000 and 100,000 (17 PSAPs)

Large*: Between 100,000 and above (7 PSAPs)

* NENA’s large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greaterthan 140,000 population are labeled “large” for this analysis.




2) Goal & Purpose




6) Acknowledgements




4) Description of Research FindingsA. Smaller PSAP Costs

B. Low Cost PSAP Characteristics

C. Minimally Sized Rightsized PSAP

D. Financial Template for Consolidation Scenarios




A. Smaller PSAP Costs

$-

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

T R I C o u n t y C o m m +

* W a l l o w a C o u n t y S h e r i f f +

H a r n e y C o u n t y S h e r i f f +

* J o h n D a y C o m m C

e n t e r +

* M o r r o w C o u n t y S h e r i f f +

B a k e r C o u n t y +

* C u r r y C o u n t y S h e r i f f

J e f f e r s o n C o u n t y S h e r i f f +

B r o o k i n g s P D

L i n c o l n C i t y P D +

M i l t o n - F r e e w a t e r C o m m +

T o l e d o P o l i c e D e p a r t m e n t +

O n t a r i o 9 - 1 - 1

P r i n e v i l l e 9 - 1 - 1 +

U n i o n C o u n t y C o m m +

W a s c o C o u n t y 9 - 1 - 1

H o o d R i v e r C o u n t y D i s t r i c t +

M a l h e u r C o u n t y S h e r i f f

* T i l l a m o o k C o u n t y D i s t r i c t +

A s t o r i a 9 - 1 - 1

L i n c o l n C o u n t y C o m m A

g e n c y +

U m a t i l l a C o u n t y S h e r i f f +

C o l u m b i a 9 - 1 - 1 C o m m D

i s t r i c t +

C o r v a l l i s R e g i o n a l C o m m +

Y a m h i l l C o u n t y C o m m +

K l a m a t h C o m m D

i s t r i c t +

L a k e O s w e g o C o m m u n i c a t i o n s

N .

M a r i o n C o u n t y C o m m ( N

O R C O M )

* H e r m i s t o n P D

N e w b e r g - D u n d e e C o m m

D e s c h u t e s C o u n t y D i s t r i c t +

B u r e a u o f E m e r g .

C o m m ( P

o r t l a n d ) +

E m e r g .

C o m m S .

O r e ( J a c k s o n ) +

W a s h i n g t o n C o u n t y C o m m +

D o u g l a s C o u n t y

W i l l a m e t t e V a l l e y C o m m ( S

a l e m )

C l a c k a m a s C o u n t y +

Gross Cost Per Resident & 911 Tax Revenue Per Resident

Gross Cost Per Resident 911 tax per resident

Small Size PSAPs Large Size PSAPsMedium Size PSAPs




B. Low Cost PSAP Characteristics

-

1,000

2,000

3,000

4,000

5,000

6,000

Small Medium Large Combined

1,446

3,356

5,597

4,423

Residents per PSAP FTE





$0.00

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

T R I C o u n t y C o m

m +

T o l e d o P o l i c e D e p a r t m e

n t +

L i n c o l n C i t y P D +

* M o r r o w C o u n t y S h e r

i f f +

* W a l l o w a C o u n t y S h e r

i f f +

M i l t o n - F r e e w a t e r C o m

m +

H a r n e y C o u n t y S h e r

i f f +

* J o h n D a y C o m m C

e n t e r +

H o o d R i v e r C o u n t y D i s t r i c t +

* C u r r y C o u n t y S h e r i f f

B r o o k i n g s P D

B a k e r C o u n

t y +

* T i l l a m o o k C o u n t y D i s t r i c t +

P r i n e v i l l e 9 - 1 - 1 +

O n t a r i o 9 - 1

- 1

W a s c o C o u n t y 9 -

1 - 1

J e f f e r s o n C o u n t y S h e r

i f f +

C o l u m b i a 9 - 1 - 1 C o m m D

i s t r i c t +

L i n c o l n C o u n t y C o m m A

g e n

c y +

U n i o n C o u n t y C o m

m +

U m a t i l l a C o u n t y S h e r

i f f +

M a l h e u r C o u n t y S h e r i f f

* H e r m i s t o n

P D

A s t o r i a 9 -

1 - 1

D e s c h u t e s C o u n t y D i s t r i c t +

E m e r g .

C o m m S .

O r e ( J a c k s o

n ) +

C o r v a l l i s R e g i o n a l C o m

m +

N e w b e r g - D u n d e e C o

m m

K l a m a t h C o m m D

i s t r i c t +

N .

M a r i o n C o u n t y C o m m ( N

O R C O M )

Y a m h i l l C o u n t y C o m

m +

W i l l a m e t t e V a l l e y C o m m ( S a

l e m )

D o u g l a s C o u

n t y

B u r e a u o f E m e r g .

C o m m ( P

o r t l a n

d ) +

W a s h i n g t o n C o u n t y C o m

m +

L a k e O s w e g o C o m m u n i c a t i o n s

C l a c k a m a s C o u n

t y +

Residents per PSAP FTE and Cost per ResidentResidents per PSAP FTE Gross Cost per resident

911 Special Districts

PSAPs that have a higher ratio of residents served per FTE is acompelling factor that translates into lower costs per resident.




The average of the 10 lowest cost PSAPs was $19.75 per resident.

These PSAPs average resident to FTE ratio is 5,273.

-

1,000

2,000

3,000

4,000

5,000

6,000

Small Medium Large Recommended Combined

1,446

3,356

5,5975,273

4,423





C. Minimally Sized Rightsized PSAP

1. Minimum staffing for double coverage.

2. A PSAP with 13.0 FTEs using the recommended residentto staffing ratio (5,237), would be highly efficient if itserved at least 68,549 residents.

3. This population size and staffing is consistent with anOregon PSAP and similar to NENA staffingrecommendations of similar sized PSAPs.




D. Financial Template for Consolidation Scenarios




2) Goal & Purpose




6) Acknowledgements




5) Significance of the ProjectA. 2013 Legislative Session

B. Public Safety – Double Coverage

PSAPs that are not providing double coverage 24/7are putting citizens in harms way by not providingadequate resources to handle multiple emergency

situations.




2) Goal & Purpose




6) Acknowledgements




6) Acknowledgements



Questions

Documents

EMPA 911 Centers in Oregon Rasmussen