Upload
amrita-chatterjee
View
226
Download
0
Embed Size (px)
Citation preview
8/3/2019 Emotions and Emotional Intelligence 2011
1/21
Emotions and EmotionalIntelligence
8/3/2019 Emotions and Emotional Intelligence 2011
2/21
Why Were Emotions Ignored in
OB? The Myth of Rationality
Emotions were seen as irrational
Managers worked to make emotion-freeenvironments
View of Emotionality
Emotions were believed to be disruptive
Emotions interfered with productivity
Only negative emotions were observed
Now we know emotions cant be separated from
the workplace
8/3/2019 Emotions and Emotional Intelligence 2011
3/21
What Are Emotions?
MoodsFeelings that tend to be
less intense than emotionsand that lack a contextualstimulus/Diffused and unfocused.
EmotionsIntense feelings that are
directed at someone orsomething. They are object-specific & intense/ NeuralImpulse that moves anorganism to action
AffectA broad range of emotions that
people experience.
8/3/2019 Emotions and Emotional Intelligence 2011
4/21
Three Components of Emotions
Expressive ComponentBody Language
Physiologicalcomponent- Arising of
emotions- heart rate,blood pressure,blushing, etc.
Cognitive component-conscious experience of
emotions
8/3/2019 Emotions and Emotional Intelligence 2011
5/21
Types of Emotions Positive Primary Emotions( Instinctive Responses) Love/Affection
Happiness/Joy
Surprise
Negative Primary Emotions
Fear
Sadness
Anger Disgust
Shame
8/3/2019 Emotions and Emotional Intelligence 2011
6/21
Emotion Continuum
.
The closer any two emotions are to each other onthe continuum, the more likely people are to
confuse them.
8/3/2019 Emotions and Emotional Intelligence 2011
7/21
Emotions and Facial Expressions
http://face-and-emotion.com/dataface/emotion/x_happy.htmlhttp://face-and-emotion.com/dataface/emotion/x_surpri.htmlhttp://face-and-emotion.com/dataface/emotion/x_disgust.htmlhttp://face-and-emotion.com/dataface/emotion/x_fear.htmlhttp://face-and-emotion.com/dataface/emotion/x_anger.htmlhttp://face-and-emotion.com/dataface/emotion/x_sad.html8/3/2019 Emotions and Emotional Intelligence 2011
8/21
What is the Function of Emotion? Do Emotions Make Us Irrational?
Expressing emotions publicly may be damagingto social status
Emotions are critical to rational decision-making
Emotions help us understand the world aroundus
What Functions Do Emotions Serve?
Darwin argued they help in survival problem-solving Evolutionary psychology: people must
experience emotions as there is a purposebehind them
Not all researchers agree with this assessment
8/3/2019 Emotions and Emotional Intelligence 2011
9/21
Emotion Dimensions Variety of emotions
Positive
Negative
Intensity of emotions
Personality
Job Requirements
Frequency and duration of emotions
How often emotions are exhibited. How long emotions are displayed.
8/3/2019 Emotions and Emotional Intelligence 2011
10/21
Gender and Emotions Women
Can show greater emotional expression.
Experience emotions more intensely.
Display emotions more frequently.
Are more comfortable in expressing emotions.Are better at reading others emotions.
Men
Believe that displaying emotions is inconsistent with the
male image.Are innately less able to read and to identify with others
emotions.
Have less need to seek social approval by showingpositive emotions.
8/3/2019 Emotions and Emotional Intelligence 2011
11/21
External Constraints on Emotions
OrganizationalInfluences
CulturalInfluences
IndividualEmotions
8/3/2019 Emotions and Emotional Intelligence 2011
12/21
Experiencing and Expressing
Feelings
Accept- What is thisfeeling?
What is this feeling tellingme about this situation?
Why has this feelingcome up right now?
ACCEPT THINK LEARN
EMOTIONS COULD BE ABOUT PAST /PRESENT /FUTURE
8/3/2019 Emotions and Emotional Intelligence 2011
13/21
Affective Events Theory (AET) Emotions are negative or positive responses to a work
environment event.
Personality and mood determine the intensity of the emotionalresponse.
Emotions can influence a broad range of work performanceand job satisfaction variables.
Implications of the theory:
Individual response reflects emotions and mood cycles.
Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction.
Emotions have only short-term effects on job performance.
Both negative and positive emotions can distract workers andreduce job performance.
8/3/2019 Emotions and Emotional Intelligence 2011
14/21
Affective Events Theory (AET)
8/3/2019 Emotions and Emotional Intelligence 2011
15/21
Emotional Labor
An employees expression of organizationallydesired emotions during interpersonal transactionsat work
Emotional Dissonance: Employees have to project one emotion while
simultaneously feeling another Can be very damaging and lead to burnout
Types of Emotions: Felt: the individuals actual emotions Displayed: required or appropriate emotions
Surface Acting: displaying appropriately but not feeling thoseemotions internally
Deep Acting: changing internal feelings to match display rules- very stressful
8/3/2019 Emotions and Emotional Intelligence 2011
16/21
OB Applications of UnderstandingEmotions
Ability and Selection Emotions affect employee effectiveness.
Decision Making Emotions are an important part of the decision-
making process in organizations. Motivation
Emotional commitment to work and high motivationare strongly linked.
Leadership Emotions are important to acceptance of messages
from organizational leaders.
8/3/2019 Emotions and Emotional Intelligence 2011
17/21
OB Applications (contd) Interpersonal Conflict
Conflict in the workplace and individual emotions arestrongly intertwined.
Customer Services Emotions affect service quality delivered to customers
which, in turn, affects customer relationships.
Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions
that violate norms and threaten the organization).
Productivity failures Property theft and destruction
Political actions
Personal aggression
8/3/2019 Emotions and Emotional Intelligence 2011
18/21
SOCIAL INTELLIGENCE Thorndike(1920)-The ability to understand and
manage people-to act wisely in human relations
Howard Gardner(1983)- multiple intelligences-linguistic, logical- mathematical, spatial,
musical, bodily-kinesthetic & interpersonal &
intrapersonal intelligence
Interpersonal Intelligence-the ability tounderstand other people-what motivates them,how to work with them, how to cooperate withthem
Intrapersonal Intelligence- the ability to
8/3/2019 Emotions and Emotional Intelligence 2011
19/21
EMOTIONAL INTELLIGENCE Emotional Intelligence (EI)
Self-awareness
Managing emotions
Motivating oneself
Empathy Handling relationships
Research Findings
High EI scores, not high
IQ scores, characterizehigh performers.
The ability to monitor
ones own and othersemotions to discriminateamong them and to usethe information to guide
ones thinking andbehaviour
8/3/2019 Emotions and Emotional Intelligence 2011
20/21
Five Domains of Emotional
Intelligence
Self-awareness: observing yourself and recognizinga feeling as it happens
Managing emotions: handling feelings, realizingwhat is behind a feeling, finding ways to handlefears, anxieties, anger and sadness
Motivating oneself: chanelling emotions in theservice of a goal, emotional self-control( delayinggratification and stifling impulses)
8/3/2019 Emotions and Emotional Intelligence 2011
21/21
Five Domains of Emotional
Intelligence ( contd)
Empathy: sensitivity to others feelings andconcerns and taking their perspective
Handling relationships: managing emotions inothers, social competence and social skills