EMOTIONS

• A feeling that underlies behaviors and comprised of– Cognitive (subjective feelings)– Physiological (autonomic arousal)– Behavioral (non-verbal expression)

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Why emotions

With out feeling and emotions we will be like robots.

It is the feeling and emotions, our likes and dislikes that give our life meaning that make us happy or unhappy, fulfilled or dissatisfied and that to a large degree decide our course of action and even on our health

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Primary Emotions- basic emotions (inside the perimeter of the wheel)

Mixed Emotions- a combination of primary emotions (outside the wheel)

TYPES OF EMOTIONS

What is Emotional Intelligence?

Emotional intelligence is not about being nice all the time.• It is about being honest.

Emotional intelligence is not about being “touchy-feely.”

• It is about being aware of your feelings, and those of others.

Emotional intelligence is not about being emotional.

• It is about being smart with your emotions.

Emotional Intelligence Emotional Intelligence

is the ability of an individual

to deal successfully with other people ,

to manage one’s self, motivate other people, understand one's own

feelings and appropriately respond

to the everyday environment

Paradigm/Definition There is an intelligence based on

emotion, and people who have this capacity are less depressed, healthier, more enjoyable, and have better relationships

A form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action

DEFINITION OF EMOTIONAL INTELLIGENCE

“Emotional intelligence refers to emotional awareness and emotional management skills which provide the

ability to balance emotion and reason(moods) so as to maximize long

term happiness.”

Emotional Intelligence

Emotional Intelligence doesn't mean being soft – it means being intelligent about emotions – a different way of being smart.

Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life.

High IQ

Critical

Condescending

Inhibited

Uncomfortable with sensuality

Emotionally bland

High High Emotional Emotional

IQIQ PoisedPoised OutgoingOutgoing Committed to Committed to

people and people and causescauses

Sympathetic Sympathetic and caringand caring

Comfortable Comfortable with with themselvesthemselves

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Characteristics of a low EQ Person

“If only I had a different job … …”“If only I had finished graduation … …”“If only I had been handsome/beautiful …”“If only my spouse had stopped drinking …”“If only I had been born rich and famous…”

“If only I had good contacts…”“If only I had better friends …”“If only I had married someone else …”

IQ contributes only about 20% to success in life

Other forces contribute to success

Emotional Intelligence

Luck

Social Class

More potent predictors of career success were

Ability to handle frustrations

manage own emotions

manage own social skills

EQIQ

THE PERSONALITY

The HEAD The

HEART

IMPORTANCE OF EMOTIONAL INTELLIGENCEGENERAL HAPPINESS:EI leads to general happiness.

HIGH EQ LOW EQ1. MOTIVATION FRUSTRATION2. SATISFACTION DISAPPOINTMENT3. FULFILLMENT RESENTMENT4. HAPPINESS SORROW

Thus high EQ generates positive feeling which result into general happiness. And low EQ generates negative feeling which result into general unhappiness.

**EQ IS THE MEASURING UNIT OF EMOTIONS.**

Goleman Emotional Intelligence Model

Self-Self-AwarenessAwareness

SocialSocialAwarenessAwareness

Social SkillsSocial SkillsSelf-Self-ManagementManagement

• Emotional Self-Awareness• Accurate Self-Assessment• Self-Confidence

• Empathy• Organizational Awareness• Service Orientation

• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Achievement Orientation• Initiative

• Developing Others• Leadership• Influence• Communication• Change Catalyst• Conflict Management• Building Bonds• Teamwork & Collaboration

Definition Hallmark

Self Awareness

The ability to recognize and understand your moods, emotions and drives as well as their effects on others

Self-confidence

Realistic Self development

Self-deprecating sense of humor

Self-Regulation

The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgement to think before acting

Trustworthiness & integrity

Comfort with ambiguity

Openness to change

Motivation

A passion to work for reasons that go beyond money or status

The propensity to suspend judgement –to think before acting

Strong drive to achieve

Optimism, even in the face of failure

Organizational commitment

Empathy

The ability to understand the emotional makeup of other people

Skill in treating people according to their emotional reactions

Expertise in building and retaining talent

Cross-cultural sensitivity

Service to clients and customers

Social Skills

Proficiency in managing relationships and building networks

An ability to find common group & build rapport

Effectiveness in leading change

Persuasiveness

Expertise in building & leading teams

Components of Emotional Intelligence

Emotional Self-Awareness

Improvement in recognizing and naming own emotions

Better able to understand the causes of feelings

Recognizing the difference between feelings and action

Managing Emotions

Better frustration tolerance and anger management

Fewer verbal put-downs, fights, and classroom disruptions

Better able to express anger appropriately, without fighting

Fewer suspensions and expulsions

Less aggressive or self-destructive behavior

More positive feelings about self, school, and family

Better at handling stress

Less loneliness and social anxiety

Harnessing Emotions Productively

More responsible

Better able to focus on the task at hand and pay attention

Less impulsive, more self-control

Improved scores on achievement

Empathy:  Reading EmotionsBetter able to take another person’s perspective Improved empathy and sensitivity to others’ feelings Better at listening to others

Handling RelationshipsIncreased ability to analyze and understand relationships

Better at resolving conflicts and negotiating disagreements

Better at solving problems in relationships

More assertive and skilled at communicating

More popular and outgoing; friendly and involved with peers

More sought out by peers

More concerned and considerate

More pro-social and harmonious in groups

More sharing, cooperation, and helpfulness

More democratic

How then can one improve emotional intelligence?

Pay attention to self and other’s body language

Listen more; speak less- develops empathy

Get curious, not furious- Watch what you say especially when frustrated or annoyed. Reframe negative emotions into curiosity - " ... this makes absolutely no sense to me" can be replaced with, "Do you see something in this that I must be missing”

Elicit pride in others – Reason for working together

Remember that emotions are contagious - A dominant person's emotions (negative or positive) always influences others. Leaders should be careful to show only those emotions, which they want to see in others

Nine Strategies for

Taking the time for mindfulness

Recognizing and naming emotions

Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through “learned optimism”

Managing anger through learned behavior or distraction techniques

Listening for the lessons of feelings

Using “gut feelings” in decision making

Developing listening skills

Promoting Emotional

Intelligence

Measurement of EQ

BarOn Emotional Quotient Inventory

Emotional & Social Competence Inventory

Emotional & Social Competence Inventory - U

Genos Emotional Intelligence Inventory

Group Emotional Competency Inventory

Mayer-Salovey-Caruso EI Test (MSCEIT)

Schutte Self Report EI Test

Trait Emotional Intelligence Questionnaire (TEIQue)

Work Group Emotional Intelligence Profile

Wong's Emotional Intelligence Scale

Emotional and Social Competence Inventory (ESCI)

Administration Time: 30 - 45Minutes

The ECI measures 18 competencies organized into four clusters: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.

Self-Awareness concerns knowing one's internal states, preferences, resources, and intuitions. The Self-Awareness cluster contains three competencies:

Emotional Awareness: Recognizing one's emotions and their effectsAccurate Self-Assessment: Knowing one's strengths and limitsSelf-Confidence: A strong sense of one's self-worth and capabilities

Self-Management refers to managing ones' internal states, impulses, and resources. The Self-Management cluster contains six competencies:

Emotional Self-Control: Keeping disruptive emotions and impulses in checkTransparency: Maintaining integrity, acting congruently with one’s valuesAdaptability: Flexibility in handling changeAchievement: Striving to improve or meeting a standard of excellenceInitiative: Readiness to act on opportunitiesOptimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness refers to how people handle relationships and awareness of others’ feelings, needs, and concerns. The Social Awareness cluster contains three competencies:

Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concernsOrganizational Awareness: Reading a group's emotional currents and power relationshipsService Orientation: Anticipating, recognizing, and meeting customers' needs

Relationship Management concerns the skill or adeptness at inducing desirable responses in others. The Relationship Management cluster contains six competencies:

Developing Others: Sensing others' development needs and bolstering their abilitiesInspirational Leadership: Inspiring and guiding individuals and groupsChange Catalyst: Initiating or managing changeInfluence: Wielding effective tactics for persuasionConflict Management: Negotiating and resolving disagreementsTeamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.

The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) is an ability-based test designed to measure the four branches of the EI model of Mayer and Salovey.

MSCEIT consists of 141 items and takes 30-45 minutes to complete.

Ages: 17 and older

The Four Branches of Emotional IntelligencePerceiving Emotions: The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli

Facilitating Thought: The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes

Understanding Emotions: The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings

Managing Emotions: The ability to be open to feelings, and to modulate them in oneself and others so as to promote personal understanding and growth

The MSCEIT comprises eight subtests. Some examples of these subtests include questions, such as:

Identifying emotions: A picture of a person or landscape is presented, and individuals need to evaluate the extent to which this picture generates various emotions, such as happiness, on a scale from 1 to 5

Facilitating: Individuals need to rate the extent to which several emotions, on a scale from 1 to 5, might be most useful in a specific instance, such as when they need to meet an in-law for the first time

Understanding emotions: A scenario is presented about a person in some situation, and participants must specify which of several emotions this individual is likely to be feeling.

Managing emotions: A scenario is presented about a person. Participants must specify which of several strategies, such as She began to list what she needs to do, are most effective in these contexts.

The Emotional Quotient Inventory (EQ-i)

The EQ-i is a self-report measure designed to measure a number of constructs related to EI. The EQ-i consists of 133 items and takes approximately 30 minutes to complete.

Ages: 16 and OlderAdministration: Self Report and Mulit-rater versions available

EQ-i Composite Scales and Subscales*INTRAPERSONAL (self-awareness and self-expression)

Self-Regard:  To accurately perceive, understand and accept oneselfEmotional Self-Awareness: To be aware of and understand one’s emotionsAssertiveness:  To effectively and constructively express one’s emotions and oneselfIndependence: To be self-reliant and free of emotional dependency on othersSelf-Actualization:  To strive to achieve personal goals and actualize one’s potential

INTERPERSONAL (social awareness and interpersonal relationship)

Empathy: To be aware of and understand how others feelSocial Responsibility: To identify with one’s social group and cooperate with othersInterpersonal Relationship: To establish mutually satisfying relationships and relate well with others

STRESS MANAGEMENT (emotional management and regulation)

Stress Tolerance: To effectively and constructively manage emotionsImpulse Control: To effectively and constructively control emotions

ADAPTABILITY (change management)

Reality-Testing: To objectively validate one’s feelings and thinking with external realityFlexibility: To adapt and adjust one’s feelings and thinking to new situationsProblem-Solving: To effectively solve problems of a personal and interpersonal nature

GENERAL MOOD (self-motivation)

Optimism: To be positive and look at the brighter side of lifeHappiness: To feel content with oneself, others and life in general

Work Group Emotional Intelligence Profile (WEIP)The Work Group Emotional Intelligence Profile (WEIP) is a self-report measure designed to measure emotional intelligence of individuals in teams. The measure employs a seven-point reference format ranging from 1 (strong disagree) to 7 (strongly agree), with items encouraging reflection on one's own behavior, such as "I am aware of my own feelings when working in a team" and "I am able to describe accurately the way others in the team are feeling."

he WEIP6 captures two dimensions of emotional intelligence: Ability to Deal with Own Emotions (Scale 1: 18 items) and Ability to Deal with Others' Emotions (Scale 2: 12 items)

Scales 1 and 2 are delineated into 5 subscales. Scale 1 is composed of the subscales Ability to Recognize Own Emotions, Ability to Discuss Own Emotions, and Ability to Manage Own Emotions. Scale 2 is composed of the subscales Ability to Recognize Others' Emotions and Ability to Manage Others' Emotions. Team emotional intelligence is measured by calculating the average scores of the WEIP6 for all team members.

Wong's Emotional Intelligence Scale (WEIS)Wong's Emotional Intelligence Scale (WEIS) is a self-report EI measure developed for Chinese respondent (Wong et al., 2007).  WEIS is a scale based on the four ability dimensions described in the domain of EI:

(1) appraisal and expression of emotion in the self(2) appraisal and recognition of emotion in others(3) regulation of emotion in the self (4) use of emotion to facilitate performance