Emotional Quotient (EQ) Vs. Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): Intelligence Quotient (IQ):

What it Means to YouWhat it Means to You

Designed Exclusively for the

CASFAA 2008 Conference

December, 2008 Presented by Terry D. EversonChief Training Officers

Everson Consulting

Personal Learning JournalPersonal Learning JournalInitial Learning ObjectivesInitial Learning Objectives

A training program is like a communication situation in one important way: If you are clear about what you want or need, and you are willing to ask for it, you are more likely to get it.

In the space below, write down what you want or need from this training program.

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Ah-Ha’sAh-Ha’s

AgendaAgenda Welcome & Introductions Working Definitions Categories Of EQ Why Worry Impact On Leadership How To Identify In The Selection Process Your Call To Action

My Best BossMy Best Boss

DefinitionsDefinitions Emotional Intelligence – Your ability to use both emotions and cognitive skills in

your life.Susan Dunn

OR

Emotional Intelligence refers to the capacity for recognizing your own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

Daniel Goleman

Leadership – Taking someone to a place they would not have gone to on their own.T. Everson

Emotional Competence – A learned capability based on emotional intelligence that results in outstanding work performance.

Daniel Goleman

Some More Food For ThoughtSome More Food For Thought

Emotional Intelligence- determines our potential for learning the practical skills related to self awareness/motivation/self-regulation/empathy/adeptness in relationships

Emotional Competence- shows how much of that potential we have translated into on the job capabilities

Putting EQ To PracticePutting EQ To Practice

SKA Competencies/Traits

A “Servant” Leadership A “Servant” Leadership MentalityMentality

Customers

Staff

Sup’s

Middle

DirectorsDeans

Ex.

What The Researchers Are SayingWhat The Researchers Are SayingPersonal Competencies Social Competencies

Recognition

Self-Awareness Emotional Self-Awareness Accurate Self-Assessment Self Confidence

Social Awareness Empathy Service Orientation Organizational Awareness

Regulation

Self-Management Self Control Trustworthiness Conscientiousness Adaptability Achieve Drive Initiative

Relationship Management Developing Others Influence Communication Conflict Management Leadership Change Catalyst Building Consensus Teamwork & Collaboration

Components In ActionComponents In Action

Self-Awareness – know and understanding what one feels Emotional Self-Management – the ability to regulate

distressing affects like anxiety/anger and to inhibit emotional impulses

Social Awareness – the ability to read verbal/non-verbal cues for negative emotions, particularly anger & fear, and to judge trustworthiness of others.

Relationship Management – our ability to attune ourselves to or influence the emotions of other people.

Let’s Make A CaseLet’s Make A Case

I.Q.

Vs

E.Q.

or

Why 0.01% on a grade point is an arbitrary cutoff.

The Higher Up You Go . . .The Higher Up You Go . . .

Individual ContributorTeam LeadSupervisorManagerVPsCEOs/Chairs

Pareto

Was

Right

Finding A BalanceFinding A Balance

D3M

Research, analyze, study, evaluate, then go with your gut.

The BOC ModelThe BOC Model

Skills/Knowledge/AbilitiesCompetenciesA Tiered Model

– Senior Executives– Middle Management– Supervisory Personnel– Day To Day Contributors

What It TakesWhat It Takes

Senior Management Commitment & Involvement

A “Non-Traditional” HR TeamA Working ModelA Long-Term VisionEffort

ResourcesResourcesGoleman, D. (1998) Working With Emotional Intelligence. New York: Bantam Books

Goleman, D. (1998) What Makes A Leader Harvard Business Review, November-December

Goleman, D. (1998) Leadership That Gets Results Harvard Business Review, November-December

Boyatzis, R. (1982) The Competent Manager: A Model For Effective Performance. New York, John Wiley & Sons

McClelland, David C. (1998) Identifying Competencies With Behavior Event Interviews. Psychological Science 9(5), 331-340.

Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002), Primal Leadership: Realizing The Power Of Emotional Intelligence. Harvard Business Press, Boston.

Call to ActionCall to Action

I will do what? By when?

Action Date

Signed___________________ Date______

Terry D. EversonChief Training Officer and Executive CoachEverson Consulting, LLC807 Sunrise BayWaunakee, WI 53597everson.consulting@gmail.com(c) 608-225-3762www.Everson-Consulting.comwww.linkedin.com/in/terryeverson

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