Emotional Quotient Bernd Mustermann - ttisuccessinsights.de · Introduction The Emotional Quotient™ report looks at a person's emotional intelligence, which is the ability to sense,

Emotional Quotient™

Bernd Mustermann1/2/2013

INSIGHTS MDI International® Deutschland GmbHKlettgaustraße 21D-79761 Waldshut-TiengenTel. +49 (0) 7741 - 96 94 0 • Fax +49 (0) 7741 - 96 94 [email protected] • www.insights.de

Copyright © 2013, Dr. Izzy Justice and Target Training International, Ltd.

IntroductionThe Emotional Quotient™ report looks at a person's emotional intelligence, which is the abilityto sense, understand and effectively apply the power and acumen of emotions to facilitatehigher levels of collaboration and productivity. The report was designed to provide insight intotwo broad areas: Intrapersonal and Interpersonal emotional intelligence.

Research shows that successful leaders and superior performers have well developedemotional intelligence skills. This makes it possible for them to work well with a wide varietyof people and to respond effectively to the rapidly changing conditions in the business world.In fact, a person's (EQ) emotional intelligence may be a better predictor of successperformance than intelligence (IQ).

This report measures five dimensions of emotional intelligence:

Intrapersonal emotional intelligence

What goes on inside of you as you experience day-to-day events.

Self-Awareness is the ability to recognise and understand your moods, emotions and drives,as well as their effect on others.

Self Regulation is your ability to control or redirect disruptive impulses and moods and thepropensity to suspend judgment to think before acting.

Motivation is a passion to work for reasons that go beyond money or status and a propensityto pursue goals with energy and persistence.

Interpersonal emotional intelligence

What goes on between you and others.

Empathy is your ability to understand the emotional makeup of other people.

Social Skills is a proficiency in managing relationships and building networks.

Is the report 100% true? Yes, no and maybe. We are only measuring emotional intelligence.We only report statements from areas in which tendencies are shown. To improve accuracy,feel free to make notes or edit the report regarding any statement from the report that may ormay not apply, but only after checking with friends or colleagues to see if they agree.

1Bernd Mustermann


INSIGHTS MDI International® Deutschland GmbHTel. +49 (0) 7741 - 96 94 0 • Fax +49 (0) 7741 - 96 94 [email protected] • www.insights.de

General CharacteristicsBased on Bernd's responses, the report has selected general statementsto provide a broad understanding of his level of emotional intelligence.

Self-AwarenessAware of how his emotions impact his goals, motivations, strengthsand key aspirations.

When others give him feedback, he will be aware of how emotionscan impact the understanding of the information.

Consistently able to identify his emotions that will impact his ability tomaintain composure during a stressful time.

Self-RegulationHis negative emotions might affect performance of the team.

When in a bad mood, he may brood about it.

May overreact to trivial or minor situations.

MotivationMay find it difficult to get up to go to work.

May procrastinate, leaving assignments to the last minute orunfinished.

May settle for mediocre results, when he could have potential forexcellence.

EmpathyHe is generally seen by others as being thoughtful and caring.

Recognises if he has potentially offended someone, and will makeefforts to avoid that in the future.

Others tend to feel he is compassionate towards them.

Social SkillsIs a good collaborator because he understands the dynamics of ateam environment.

Generally deciphers nonverbal clues in any interaction.

Generally, others find spending time with him a positive experience.

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Emotional Quotient Assessment ResultsThe Emotional Quotient (EQ) is a measure of your ability to sense,understand, and effectively apply the power and acumen of your emotionsand the emotions of others in order to facilitate high levels of collaborationand productivity. Your overall score on the Emotional QuotientAssessment indicates your level of overall emotional intelligence. Thehigher the number, the more emotionally intelligent you are. If your goal isto raise your EQ, the components on which you have scored the lowestshould be the focus of your development.

1. SELF-AWARENESS - The ability to recognise and understand yourmoods, emotions and drives, as well as their effect on others.0 1 2 3 4 5 6 7 8 9 10

7.6

7.4*2. SELF-REGULATION - The ability to control or redirect disruptiveimpulses and moods and the propensity to suspend judgment andthink before acting.0 1 2 3 4 5 6 7 8 9 10

4.3

7.2*3. MOTIVATION - A passion to work for reasons that go beyondmoney or status, and a propensity to pursue goals with energy andpersistence.0 1 2 3 4 5 6 7 8 9 10

6.5

7.9*4. EMPATHY - The ability to understand the emotional makeup ofother people.0 1 2 3 4 5 6 7 8 9 10

7.8

7.5*5. SOCIAL SKILLS - A proficiency in managing relationships andbuilding networks.0 1 2 3 4 5 6 7 8 9 10

7.8

7.6*

* 68% of the population falls within the shaded area.

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Emotional Quotient Scoring InformationThe sum of the Self-Regulation, Self-Awareness, and Motivation subscalesadd up to represent your Intrapersonal Emotional Quotient. The sum ofthe Empathy and Social Skills subscales add up to represent yourInterpersonal Emotional Quotient. Your total level of Emotional Quotientwas calculated by summing the Intrapersonal and Interpersonal scores.

INTRAPERSONAL - The ability to understand yourself and form anaccurate concept of yourself to operate effectively in life.0 1 2 3 4 5 6 7 8 9 10

6.1

7.5*INTERPERSONAL - The ability to understand other people, whatmotivates others, how they work and how to work cooperatively withthem.0 1 2 3 4 5 6 7 8 9 10

7.8

7.6*TOTAL EMOTIONAL QUOTIENT - Your total level of emotionalintelligence, formed by combining your intrapersonal and interpersonalscores.0 1 2 3 4 5 6 7 8 9 10

6.8

7.5*

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Intrapersonal Self-AwarenessThe ability to recognise and understand your moods, emotions and drives, as wellas their effect on others.

You scored a 7.6.You have developed awareness of your emotional state and are usuallyable to assess your own emotions and the impact on your decisions.

What you can do:

To improve decision making, keep a journal to identify behaviouraltrends and discuss your observations with a trusted advisor, familymember or friend.

Continue to practice the realistic perspective you have to identify anyareas you may benefit from improving.

Consider whether you have a realistic self-perception as comparedto how others may see you.

Think of situations where you could better use each of your strengthsand minimise weaknesses, especially in the workplace.

Pay attention to your behaviours and see if you recognise patternsthat occur either in the workplace or at home.

Create an action plan to develop the areas you may want to improve,both at home and at work, and revisit it regularly.

Document your introspective analysis and discuss them with a familymember, friend or trusted co-worker to gain further enlightenment.

Consider areas in which you made progress on an area you wish todevelop, especially in the workplace.

Reflect on the connection between your emotions and yourbehaviour. Identify the triggers that lead to potentially negativereactions.

Identify a few specific, measurable goals for continuing to improveyour Self Awareness and revisit these goals as a part of your selfdevelopment plan.

When involved in situations that may lead to potentially negativeemotions, attempt to leverage your emotional enablers to maintain apositive emotional state.

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Intrapersonal Self-RegulationThe ability to control or redirect disruptive impulses and moods and the propensityto suspend judgment and think before acting.

You scored a 4.3.You would benefit from developing your level of Self-Regulation in order toregulate negative emotions and experience positive ones.

What you can do:

Practice self-restraint by listening first, pausing and then responding.

Learn to step away from difficult or overwhelming situations.

Be committed to not interrupting others.

When frustration has occurred, summarise the situation to determinetriggers.

Role-play effective responses to a stressful situation with a familymember, friend or trusted co-worker (use examples of workplacecircumstances).

Determine activities that improve your mood and take action whenyou feel stressed or overwhelmed.

Focus on events that provide a sense of calm or elicit positiveemotions.

Keep a log of your effective and ineffective self-management skillsso you can recall them in future situations.

Discuss ways of expressing emotions appropriately with yourco-workers.

When negative emotions take over, try to visualise a positive orcalming scene.

Put things in perspective. Ask yourself, "What is the worst that canhappen?" or "How will I feel about this a week from now?"

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Intrapersonal MotivationA passion to work for reasons that go beyond money or status, and a propensityto pursue goals with energy and persistence.

You scored a 6.5.You may occasionally have thoughts along the lines of "I failed again" or "Ijust do not feel like trying," and may tend to have a more pessimisticapproach.

What you can do:

Set specific goals with dates for achievement.

Clarify why the goals you have set are important to you.

Define what motivates you by clarifying what you are trulypassionate about.

Work with a trusted advisor or peer to document your goals and thencreate detailed action items to reach them.

Set aside time to focus on your passions each day, even if it is justfive minutes at a time.

List your goals and post them where you can see them.

Spend time visualising the outcome of what you are trying toachieve.

With friends and family, celebrate accomplishments that bring youcloser to your goals.

Read articles or quotes that inspire you.

Question the status quo and make suggestions for improvement.

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Interpersonal EmpathyThe ability to understand the emotional makeup of other people.

You scored a 7.8.Your level of empathy allows you to communicate with people according totheir emotional cues and the ability to be understanding of others in mostinstances.

What you can do:

Attempt to understand others and their emotional state beforecommunicating your point of view; to ensure you achieve the desiredoutcome.

Observe interactions of other people and share your findings with atrusted advisor, family member or friend to see if they share a similarunderstanding.

Consider ways you can use your empathy to help others improvetheir emotional state.

Work with a mentor to further improve your ability to consider other'semotional responses in the workplace.

Consider ways to demonstrate to others how to be nonjudgmental,especially when involved in conflicting situations.

Make a list of your interpersonal habits and work on furtherdeveloping positive communication practices.

Seek clarification from others when reading their emotionalresponses, especially if you are not confident in your observation.

Offer assistance consistently to your friends, family and evenstrangers who may be in need. Clarify that you understand whatthey are trying to achieve.

Try to find a good balance between empathising with others andconsidering your own emotional well-being at the same time.

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Interpersonal Social SkillsA proficiency in managing relationships and building networks.

You scored a 7.8.You are able to find common ground with others and generally are able tobuild good rapport. You are able to help build a strong team environment.

What you can do:

Consider traits you admire in other people you know and ask themfor feedback about yourself in those areas.

Identify areas of social interactions that may make youuncomfortable and ask a trusted advisor to help improve in theseareas.

Consider the unique capabilities of those you interact with and howyou can further encourage these traits in them.

Pursue quality, rather than quantity, in your social bonds. Conversewith others on an even deeper level.

Remember unique facts about others. Use memory techniques andbe fondly known as the one that remembers!

Take notice when emotions are taking over an interaction, and thenfind ways to improve the emotional tone of the situation.

Talk about your feelings related to work as well as personalcircumstances with a trusted advisor, family member or friend.

Find ways to be a positive influence at work by helping othersimprove their social skills.

If you have a miscommunication or negative interaction, takeaccountability quickly and find ways to make amends.

Demonstrate a curiosity about others and their well being andconsider ways you may be of assistance.

Consider ways you may be able to provide positive feedback to helpothers improve their social skills.

Join a professional association or special interest group that meetsregularly to practice building bonds.

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Emotional Quotient™ Wheel1/2/2013

I N T R A P E R S O N A L

I N T E R P E R S O N A L

MO

TIVA

TIO

N

SELF-REGULATION

SE

LF-A

WA

RE

NE

SS

SOCIAL SKILLS EMPATHY

6.5

7.87.8

7.6

4.3

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Emotional Quotient Bernd Mustermann - ttisuccessinsights.de · Introduction The Emotional Quotient™ report looks at a person's emotional intelligence, which is the ability to sense,