EMOTIONAL INTELLIGENCEIn Your Workplace

“75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of

difficulty or conflict; or inability to adapt to change or elicit trust.”  — The Center for Creative Leadership

Lori VanNess, CPM, SPHR, MSHRAVanNess Consulting

863-514-7660 vannessconsults@gmail.com

Emotional Intelligence

• What is it?

• How will it make a difference?

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”

Daniel Goleman, Ph.D.Working with

Emotional Intelligence

This Could Help Us

• Understand emotional intelligence and why it is important to personal and professional success.

• Recognize five competencies you can work on to increase your level of emotional intelligence.

• Listen to and employ your emotions for better decision making.

• Show you care, and build trust by displaying sensitivity and concern.

• Use your energy and enthusiasm for motivation.

Personal Benefits ofEmotional Intelligence

• Greater career success

• Stronger personal relationships

• Increased optimism and confidence

• Better health

Professional Benefits ofEmotional Intelligence

• Effective leadership skills

• Improved communication

• Less workplace conflict

• Better problem solving skills

• Increased likelihood of promotion

Good Leader/Bad leader• Upbeat

• Attract talent

• Enthusiastic

• Supportive

• Don’t dwell on errors

• Move to solutions

• Participative

• Laugh at self

• Involved in Community

• Balanced life

• Negative

• Irritable

• Domineering

• Focused on Errors

• Fault-finding

• Fear in environment

• Disappointed

• Spend time in office

• Entitled

• Micromanager

The Five Essential Competencies of Emotional Intelligence

• Self-Awareness

• Self-Regulation

• Self-Motivation

• Empathy

• Effective Relationships

Relate to Ourselves

Relate to Others

“If you understand your own feelings you get a really great handle on how you’re going to interact and perform with others…

So one of the first startingpoints is, ‘what’s going oninside of me?’”

Chuck WolfePresident,

C. J. Wolfe Associates, LLC

If one of the first startingpoints is, ‘what’s going oninside of me?’”

What training activities helped you become self aware?

Self aware of what?

Practicing Self-Awareness:

• Awareness of our own emotional states is the foundation of all the E.I. skills.

• Learn to “tune-in” to your emotions – they can give you valid information about your responses to stressful situations.

• Recognize the importance of emotions even in “technical” fields.

“If we are in a heightened state of agitation or anger we cannot make good decisions, we cannot reason well.”

Christine CasperCommunication, Motivation

& Management Inc.

Practicing Self-Regulation:

• Accept responsibility for choosing your own emotional responses.

• Learn to “reframe” stressful situations into ones that are challenging.

• Be aware of, and learn to manage, your own emotional “triggers.”

“High performers are those who are able to see with some clarity to what degree they are responsible for a setback and to what degree it may be circumstance or other people, and as a result they areable to be more persistent.”

Dr. J.P. Pawliw-FryCo-Director,

Inst. For Health & Human Potential

Practicing Self-Motivation:

• Recognize that emotions affect your performance.

• Identify your “explanatory style.” When a setback strikes, resist asking “what’s wrong with me?” Instead, ask “what can I fix?”

• Work to achieve your “flow state,” being in the moment with work tasks.

“If people will stop for a moment and put themselves in another person’s shoes…it will help them modify their own behavior. It will help them develop relationshipswith those people.”

Darryl Grigg, Ed.D.Co-Developer,

American Express Emotional Competence Program

Practicing Empathy:

• Realize that emotions impact such measurable goals as productivity and safety.

• Empathy means recognizing, and responding appropriately to, the emotions of others.

• By expressing empathy, you also create empathy in others.

"And so there's a real pay-off.  The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities."

Daniel Goleman, Ph.D.Founder,

Emotional Intelligence Services

Creating Effective Relationships:

Employ all your emotional competencies – awareness, regulation, motivation, and empathy – to:

• Influence and persuade others.

• Build consensus and support for team goals.

• Motivate and inspire yourself and others to achieve those goals.

Parting Thoughts

• EQ impacts everything you say and do

• It is the single biggest predictor of performance in all types of jobs

• 80% of high performers have high EQ.

If your emotional abilities aren’t in hand, if you don’t have self awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. Daniel Goleman

Thank You

• Emotional Intelligence CRM Learning

• Emotional Intelligence 2.0 Bradberry & Greaves

• Daniel Goleman – articles & books

• Emotionally intelligent workforce – Tytherleigh, Moon & Boyd

• Reuven Bar-On – Articles

• Mayer & Salovey Theory