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Emotional Intelligence
Essentials
Sue Langley
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Welcome
Tweeting? Please use these tags:@thelangleygroup @MHS_talent
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Todays Speaker
Sue Langley
CEO and Founder,
The Langley Group
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Introduction
Why emotional intelligence matters more than ever in todays
complex environments
The MSCEIT framework for perceiving, understanding, using and
managing emotions
How to read micro-expressions and pick up emotional cues
The universal triggers of emotions, how and why they
escalate
Tools to predict, measure and develop emotional
intelligence.
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Overview
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Basic emotion theory
Emotions contain data
Ironically, the feeling that something is real, true, and right
comes not from the reasonable neocortex, it comes from
evolutionarily older emotion centers of the limbic cortex.
- Paul MacLean, Neuroanatomist
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Basic emotion theory
The Adaptive View of Emotions1. Occurs due to a change in the
environment
2. Occurs automatically and quickly
3. Emotions influence attention and thought
4. Motivates certain behavior
5. Serves an adaptive function
..Change in the environment
Emotion occurs automatically and quickly and influences
..attention and
thought.
You realise you have been speeding,
possibly endangering the lives of others.
SLOW DOWN!
Motivates certain behavior
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Possible Outcomes: Greater satisfaction Problem resolution
Social behaviour Improved influence and communication More accurate
identification Emotional understanding Management strategies Better
coaching skills
Impact of training
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Transformational leadership and emotional intelligence are
related.
The ability to be aware of our and others emotions, manage them
intelligently, be sufficiently self- motivated and empathetic
contribute to a transformational leadership style.
The implications of these findings are that it is possible to
create El roadmaps for guided intervention to enhance TL.
Mathew, M; Gupta, K S. (2015)
EI and Leadership
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EI intuitively offers a window into mental health, since the
ability of individuals to recognize, use, and understand their own
emotional states or emotional problems is considered an important
indicator of healthy mental functioning (Downey et al., 2008).
Emotionally intelligent people can cope better with lifes
challenges and environmental demands, and control their own
emotions more effectively, contributing to good psychological and
physical health.
Individuals with high levels of emotions communication abilities
should be able to give and receive emotional support more
effectively than those with low levels of emotions communication
abilities (Bodie & Burleson, 2008)
EI and Mental Health
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Current research
Dept of Defence Advisors in Afganistan
Military success and EI
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Research
15%
25%
38%
22%
IQ Personality EI Other
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Daniel Goleman, wrote the book Emotional Intelligence based
loosely on Peter and Jacks 1990 paper. He went somewhat beyond
their original meaning and included several other components:
knowing ones emotions managing emotions motivating oneself
recognising emotions in others handling relationships
This is where two different models of Emotional Intelligence
emerged: Ability Based Model (Mayer and Salovey) Trait Based or
Mixed Model (Goleman, Bar-On, etc.)
Mayer and Salovey defined EI as: The ability to monitor one's
own and others' feelings and emotions, to discriminate among them,
and to use this information to guide one's thinking and action.
(1990)
Background
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Introduction
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MSC Model
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The M-S-C model constitutes the most workable contemporary
definition of emotional intelligence. and will be the focus of
research on EI for some time
(Zeidner et al 2004)
The Mayer and Salovey definition of Emotional Intelligence is
the recognized standard for scholarly discourse . . . Scholars
who
wish to contribute to the mainstream literature on emotional
intelligence need to be absolutely clear on this point.
(Jordan, Ashkanasy & Hartel; 2003).
Research
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How are these emotionsdirecting and influencing thinking?
What caused these emotions? How might these emotions change?
How do you manage your emotions and others emotions?
What emotions are you, and others, experiencing?
1. 2.
4.3.
Emotional blueprint
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The ability to correctly identify how yourself and others are
feeling
Emotion contains information about ourselves, other people and
the world around us.
Emotions are a form of data.
We need to pay attention to emotions and be accurate in
identifying how we and others feel.
Perceiving Emotions
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Micro-expressions
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Display rules
53%
19%
ANGER JOY
Barsade, 2001
Micro-expression vs display rules?
How do they play out in different cultures?
National?
Organisational?
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The ability to create emotions and integrate your feelings into
the way you think
Our emotions influence both what we think about and how we
think.
If you are in a positive mood you will see things differently
than if you are in a negative mood.
Using emotions
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The ability to understand the causes and complexity of
emotions
Figuring out why we feel a certain way and how these feelings
change over time.
If you understand emotions, you can predict how an idea will be
taken, how others might react to you, etc
Understanding emotions
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Triggers
Happiness
Gain something of value; things work out
Anger
Blocked from getting something; something / someone is getting
in my way
Sadness
Lose something of value
Fear
Possible threat; physical or psychological
Surprise
Something unexpected is happening
Disgust
Rules are violated; something / someone is offensive to me
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Intensity progress
Langley Group
ANGER
IRRITATION
FRUSTRATION
UPSET
ANNOYANCE
MAD
FURIOUS
ENRAGED
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Intensity progress
Langley Group
HAPPY
PLEASED
JOYOUS
CONTENT
POSITIVE
ECSTATIC
AMUSED
CALM
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The ability to figure out strategies that use your emotions to
help you achieve a goal
Emotions contain data and information, it is important to stay
open to this information and use it to help make good
decisions.
It may not always be good sense to go with a current feeling,
better to return to it later.
If we permanently suppress a feeling we will ignore critical
information.
Managing emotions
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Ability based EI as a set of abilities Similar premise to IQ
ie. MSCEIT
Trait based EI as a set of traits
Link to social / emotional ie. Bar-On EQ-I
Competency based EI as a set of competencies Learned capability
levels
ie. ECI
Behaviour based EI as a set of skills
Demonstration of behaviour ie. Genos
Measuring EI
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Self Rated EI vs EI Ability Test (MSCEIT)
Self Rated IQ vs IQ Test
Measuring EI
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Measuring EI
Self-Report
Athletic ability
360
Athletic ability
Performance
Athletic ability
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MSCEIT accreditation
Dates: Wednesday 17 Friday 19 August 2016
Location: Cliftons, Collins Street, Melbourne
OR
Internal at a place near you!
Langley Group
MSCEITPersonal Development Report
Sally Sample
Developed by Sue LangleyT: +612 9399 3989
W: www.emotionalintelligenceworldwide.com
E: [email protected] 38 116 191 185
MSCEIT is developed by Jack Mayer, Peter Salovey and David
Caruso
published and distributed by MHS, Toronto
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[email protected]
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LangleyTodays Sponsor: MHS
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