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© Langley Group © Langley Group Emotional Intelligence Essentials Sue Langley

Emotional Intelligence Essentials - Training Industry · •Why emotional intelligence matters more than ... transformational leadership style. ... Link to social / emotional ie

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    Emotional Intelligence


    Sue Langley

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    Todays Speaker

    Sue Langley

    CEO and Founder,

    The Langley Group

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    Why emotional intelligence matters more than ever in todays complex environments

    The MSCEIT framework for perceiving, understanding, using and managing emotions

    How to read micro-expressions and pick up emotional cues

    The universal triggers of emotions, how and why they escalate

    Tools to predict, measure and develop emotional intelligence.

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    Basic emotion theory

    Emotions contain data

    Ironically, the feeling that something is real, true, and right comes not from the reasonable neocortex, it comes from evolutionarily older emotion centers of the limbic cortex.

    - Paul MacLean, Neuroanatomist

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    Basic emotion theory

    The Adaptive View of Emotions1. Occurs due to a change in the environment

    2. Occurs automatically and quickly

    3. Emotions influence attention and thought

    4. Motivates certain behavior

    5. Serves an adaptive function

    ..Change in the environment

    Emotion occurs automatically and quickly and influences ..attention and


    You realise you have been speeding,

    possibly endangering the lives of others.


    Motivates certain behavior

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    Possible Outcomes: Greater satisfaction Problem resolution Social behaviour Improved influence and communication More accurate identification Emotional understanding Management strategies Better coaching skills

    Impact of training

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    Transformational leadership and emotional intelligence are related.

    The ability to be aware of our and others emotions, manage them intelligently, be sufficiently self- motivated and empathetic contribute to a transformational leadership style.

    The implications of these findings are that it is possible to create El roadmaps for guided intervention to enhance TL.

    Mathew, M; Gupta, K S. (2015)

    EI and Leadership

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    EI intuitively offers a window into mental health, since the ability of individuals to recognize, use, and understand their own emotional states or emotional problems is considered an important indicator of healthy mental functioning (Downey et al., 2008).

    Emotionally intelligent people can cope better with lifes challenges and environmental demands, and control their own emotions more effectively, contributing to good psychological and physical health.

    Individuals with high levels of emotions communication abilities should be able to give and receive emotional support more effectively than those with low levels of emotions communication abilities (Bodie & Burleson, 2008)

    EI and Mental Health

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    Current research

    Dept of Defence Advisors in Afganistan

    Military success and EI

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    IQ Personality EI Other

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    Daniel Goleman, wrote the book Emotional Intelligence based loosely on Peter and Jacks 1990 paper. He went somewhat beyond their original meaning and included several other components:

    knowing ones emotions managing emotions motivating oneself recognising emotions in others handling relationships

    This is where two different models of Emotional Intelligence emerged: Ability Based Model (Mayer and Salovey) Trait Based or Mixed Model (Goleman, Bar-On, etc.)

    Mayer and Salovey defined EI as: The ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action. (1990)


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    MSC Model

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    The M-S-C model constitutes the most workable contemporary definition of emotional intelligence. and will be the focus of research on EI for some time

    (Zeidner et al 2004)

    The Mayer and Salovey definition of Emotional Intelligence is the recognized standard for scholarly discourse . . . Scholars who

    wish to contribute to the mainstream literature on emotional intelligence need to be absolutely clear on this point.

    (Jordan, Ashkanasy & Hartel; 2003).


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    How are these emotionsdirecting and influencing thinking?

    What caused these emotions? How might these emotions change?

    How do you manage your emotions and others emotions?

    What emotions are you, and others, experiencing?

    1. 2.


    Emotional blueprint

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    The ability to correctly identify how yourself and others are feeling

    Emotion contains information about ourselves, other people and the world around us.

    Emotions are a form of data.

    We need to pay attention to emotions and be accurate in identifying how we and others feel.

    Perceiving Emotions

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    Display rules




    Barsade, 2001

    Micro-expression vs display rules?

    How do they play out in different cultures?



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    The ability to create emotions and integrate your feelings into the way you think

    Our emotions influence both what we think about and how we think.

    If you are in a positive mood you will see things differently than if you are in a negative mood.

    Using emotions

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    The ability to understand the causes and complexity of emotions

    Figuring out why we feel a certain way and how these feelings change over time.

    If you understand emotions, you can predict how an idea will be taken, how others might react to you, etc

    Understanding emotions

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    Gain something of value; things work out


    Blocked from getting something; something / someone is getting in my way


    Lose something of value


    Possible threat; physical or psychological


    Something unexpected is happening


    Rules are violated; something / someone is offensive to me

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    Intensity progress

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    Intensity progress

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    The ability to figure out strategies that use your emotions to help you achieve a goal

    Emotions contain data and information, it is important to stay open to this information and use it to help make good decisions.

    It may not always be good sense to go with a current feeling, better to return to it later.

    If we permanently suppress a feeling we will ignore critical information.

    Managing emotions

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    Ability based EI as a set of abilities Similar premise to IQ

    ie. MSCEIT

    Trait based EI as a set of traits

    Link to social / emotional ie. Bar-On EQ-I

    Competency based EI as a set of competencies Learned capability levels

    ie. ECI

    Behaviour based EI as a set of skills

    Demonstration of behaviour ie. Genos

    Measuring EI

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    Self Rated EI vs EI Ability Test (MSCEIT)

    Self Rated IQ vs IQ Test

    Measuring EI

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    Measuring EI


    Athletic ability


    Athletic ability


    Athletic ability

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    MSCEIT accreditation

    Dates: Wednesday 17 Friday 19 August 2016

    Location: Cliftons, Collins Street, Melbourne


    Internal at a place near you!

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    MSCEITPersonal Development Report

    Sally Sample

    Developed by Sue LangleyT: +612 9399 3989

    W: www.emotionalintelligenceworldwide.com

    E: [email protected] 38 116 191 185

    MSCEIT is developed by Jack Mayer, Peter Salovey and David Caruso

    published and distributed by MHS, Toronto

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