Emotional Intelligence 2.0By Bradberry & Greaves

Nanik (Nayri) Hatsakorzian Pharm.D/MPH candidate 2014

Touro University – College of Pharmacy – CA

Contents • What Emotional Intelligence Looks

Like: Understanding the Four Skills

• Digging In: An Action Plan to Increase Your EQ

• Self – Awareness Strategies

• Self – Management Strategies

• Social Awareness Strategies

• Relationship Management Strategies

Five Core Feelings• Happiness

• Excited, satisfied, pleased

• Sadness• Depressed, distressed, disappointed

• Anger• Furious, frustrated, irritated

• Fear • Horrified, threatened, worried

• Shame • Worthless, embarrassed, pitied

“IQ, personality, and EQ are distinct qualities we all possess. Together they determine how we think and act…People may be intelligent but not emotionally intelligent…EQ is the only quality that is flexible and able to change.”

“EQ is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.”

EQ

• Personal Competence • Self – awareness• Self – management

• Social competence • Social awareness • Relationship

management

Definitions • Personal Competence - Ability to stay aware of emotions and manage

behavior and tendencies

• Self – awareness- Not about deep, dark secrets or unconscious

motivations - Developing straightforward and honest understanding

of what makes one tick.

• Self – management - Emotional awareness to stay flexible and direct your

behavior positively. - Ability to put momentary needs on hold to pursue

larger, more important goals.

Definitions • Social competence - Ability to understand other people’s moods, behavior and

motives in order to improve the quality of your relationship

• Social awareness- Accurately understand other people’s emotions

• Relationship management- Poses the greatest challenge during times of stress.

Conflicts fester when passively avoid problems- Lack of skills needed to initiate a direct, yet

constructive conversations

Digging In• Pick an EQ skill to work on• Pick top three strategies to begin using for your

chosen skill• Choose an EQ mentor• Keep in mind:

• Expect success, not perfection• Practice, practice, practice • Be patient

• Measure your progress (before and after tests)

Self-Awareness Strategies

5 out of 15• Observe the ripple effect from your emotions• Know who and what pushes your buttons • Watch yourself like a Hawk • Stop and ask yourself why you do the things

you do • Get to know yourself under stress

Self-Management Strategies

5 out of 17• Learn a valuable lesson from everyone you

encounter• Put a mental recharge into your schedule • Focus your attention on your freedoms rather than

your limitations • Set aside some time in your day for problem solving • Count to ten • * smile and laugh more!

Social Awareness Strategies

5 out of 17 • Watch body language • Plan ahead for social gatherings• Go people watching• Step into their shoes • Seek the whole picture

Relationship Management Strategies

5 out of 17• Take feedback well • Only get mad on purpose• Don’t avoid the inevitable • Explain your decisions, don’t just make

them• When you care, show it

Conclusion • You can easily improve EQ by practice• With EQ you’ll have happy, healthy

and productive personal and professional life.

• Recession and economic downtime in the US held back the growth of EQ

Questions