EMOTIONAL FOOTPRINT REPORT › wp-content › uploads › 2020 › 04 › Info-Tech-… · Unitrends Veeam Availability Suite Vembu BDR Suite VMware Site Recovery Manager Wondershare

April 2020

EMOTIONAL FOOTPRINT REPORT

Enterprise Backup andAvailability

9Vendors Evaluated

395Reviews

Enterprise Backup and Availability Emotional Footprint Report

Table ofContentsEmotional Footprint Diamond ............................................................................5

Emotional Footprint Summary .......................................................................... 6

Emotional Footprint Details .................................................................................8

How to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in theEnterprise Backup and Availability market. This buyer’s guide is designed to help prospectivepurchasers make better decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.

2


SoftwareDirectoryENTERPRISE BACKUP ANDAVAILABILITY SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Acronis Cyber Backup Actifio Data Management Ahsay Cloud Backup Suite

Altaro VM Backup Aptare Backup Manager Arcserve Backup

Asigra Avanquest Data Recovery Professional Backblaze Cloud Storage & Backup

Backbox BackupExec Barracuda Backup

Carbonite EVault Cloudberry Managed Backup Code42

Cohesity DataProtect CommVault Backup and Recovery CTERA

Datto Virtual SIRIS Dell Data Protection Suite eFolder Cloud Backup

ExaGrid FalconStor Continuous Data Protector HyperScale Backup Appliances

IBM Spectrum Protect IDrive Online Cloud Backup Igneous Hybrid Storage Cloud

Infrascale Cloud Backup Iron Mountain Backup Solution Kaseya Backup & Disaster Recovery

ManageEngine RecoveryManager Plus Metalogix RestorePoint Micro Focus Data Protector

Microsoft Azure Cloud Backup NAKIVO Backup & Replication NetApp SnapCenter

3


SoftwareDirectoryENTERPRISE BACKUP ANDAVAILABILITY SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

NetBackup NetBackup Appliances Networker

Neverfail Cloud Backup Quest Rapid Recovery Rackspace Cloud Backup

Riptide Reflection Enterprise Rubrik Cloud Data Management SEP Virtual Backup

SolarWinds Backup StorageCraft ShadowProtect Teradata Backup and Restore (BAR)

Unitrends Veeam Availability Suite Vembu BDR Suite

VMware Site Recovery Manager Wondershare Data Recovery Zerto IT Resilience Platform

4


SOFTWARE REVIEWS

EmotionalFootprint Diamond The Emotional Footprint Diamond illustrates how users view their interactions with their software vendor compared against their perceived cost to

value of the software. This delivers you an in-depth insight into your potential relationship with the vendor.

Value IndexSoftware pricing can be complicatedand confusing, but knowing if you'regetting business value for the priceyou're paying is not. The Value Indexmetric captures user satisfactionwith their software given the coststhey are paying.

ENTERPRISEBACKUP ANDAVAILABILITYThe customer experience with a software vendor will be a complex relationshipthat spans procurement, implementation, service, and support. Picking softwarecan commit you to an extended period with that vendor, and knowing how realusers feel about their service experience is crucial before making thatcommitment. When compared with how fair the price is for the software, youreceive a comprehensive overview of the expected interaction and experience withthe vendor.

Net EmotionalFootprintThe Net Emotional Footprint measures high-level user sentiment. It aggregates emotionalresponse ratings across 25 provocativequestions, creating a powerful indicator ofoverall user feeling toward the vendor andproduct.

Note: The ranges of the axes are dynamically adjusted based on minimum andmaximum values in the dataset.

ENTERPRISEBACKUP ANDAVAILABILITY

A P R I L 2 0 2 0

= Outlier = Champion

VALUE IN

DEX

NET EMOTIONAL FOOTPRINT

73

97

77

86CHAMPIONS

RELATIONSHIPBUILDERS

VALUEPLAYERS

CONTENDERS

Zerto IT Resilience PlatformRubrik

Microsoft Azure Backup

IBM Spectrum Protect

Micro Focus Data Protector

Barracuda Backup

VMware Site Recovery Manager

CommVault Backup and Recovery

Veeam Availability Suite

5

SAVES TIME 100% RESPECTFUL 100%

INSPIRING 100% HELPSINNOVATE 100%

CHARGES FORPRODUCTENHANCEMENTS

3% VENDOR'SINTEREST FIRST 3%

RELIABLE 99% ENABLESPRODUCTIVITY 96% OVER PROMISED 7% VENDOR'S

INTEREST FIRST 6%

EFFECTIVE 95% CONTINUALLYIMPROVING 95% OVER PROMISED 8% RESTRICTS

PRODUCTIVITY 5%

UNIQUEFEATURES 100% CLIENT'S

INTEREST FIRST 100% BUREAUCRATIC 13%VENDORFRIENDLYPOLICIES

13%

RESPECTFUL 94% RELIABLE 94% OVER PROMISED 14% VENDOR'SINTEREST FIRST 9%

SECURITYPROTECTS 97% RELIABLE 97% DECEPTIVE 10% OVER PROMISED 6%

HELPS INNOVATE 94% RESPECTFUL 94% DECEPTIVE 14% VENDOR'SINTEREST FIRST 14%

ENABLESPRODUCTIVITY 93% RELIABLE 93% BIG FAT LIARS 8% OVER PROMISED 8%

RANK VENDOR CX SCORE NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

VALUEINDEX

STRONGESTPOSITIVE EMOTIONS

STRONGESTNEGATIVE EMOTIONS

NUMBER OFREVIEWS

Zerto IT ResiliencePlatform

9.1 +96-- NEGATIVE 97% POSITIVE

86 33

Rubrik 9.1 +96-- NEGATIVE 97% POSITIVE

85 38

Microsoft Azure Backup 8.5 +863% NEGATIVE 89% POSITIVE

83 106

IBM Spectrum Protect 8.4 +872% NEGATIVE 89% POSITIVE

82 37

5Micro Focus Data

Protector8.3 +85

5% NEGATIVE 90% POSITIVE80 15

6 Barracuda Backup 8.2 +824% NEGATIVE 86% POSITIVE

82 35

7VMware Site Recovery

Manager8.2 +82


8CommVault Backup and

Recovery8.0 +77


9 Veeam Availability Suite 8.0 +773% NEGATIVE 80% POSITIVE

83 16

Emotional FootprintSummary

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.

-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE

EMOTIONAL SPECTRUM SCALE %POSITIVE

%NEGATIVE

EMOTIONALFOOTPRINT- =

-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100

Emotional Footprint Report

6

INCLUDESPRODUCTENHANCEMENTS

100% UNIQUEFEATURES 100% WASTES TIME 7% BUREAUCRATIC 7%

VENDORS WITH INSUFFICIENT DATA

--Cloudberry Managed

Backup9.1 +93


RELIABLE 100% INTEGRITY 100% VENDOR'SINTEREST FIRST 17% GREEDY 17%

RESPECTFUL 81% EFFICIENT 61% OVER PROMISED 33% VENDOR'SINTEREST FIRST 33%

RESPECTFUL 100% CLIENT FRIENDLYPOLICIES 100% DECEPTIVE 32% OVER PROMISED 25%

CONTINUALLYIMPROVING 100% EFFICIENT 100%

INSPIRING 100%INCLUDESPRODUCTENHANCEMENTS

100%

INCLUDESPRODUCTENHANCEMENTS

100% HELPS INNOVATE 100%

INSPIRING 100%INCLUDESPRODUCTENHANCEMENTS

100% GREEDY 50% BIG FAT LIARS 40%

VENDORS WITH INSUFFICIENT DATA

-- Dell Data Protection Suite 8.1 +794% NEGATIVE 84% POSITIVE

83 11

-- BackupExec 4.9 +2621% NEGATIVE 47% POSITIVE

64 10

-- NetBackup 7.6 +7113% NEGATIVE 82% POSITIVE

81 8

-- Acronis Cyber Backup 8.6 +87-- NEGATIVE 87% POSITIVE

84 7

-- IDrive Online Cloud Backup 9.3 +99-- NEGATIVE 99% POSITIVE

88 6

-- SnapCenter 8.6 +88-- NEGATIVE 88% POSITIVE

84 6

-- Cohesity DataProtect 7.4 +7410% NEGATIVE 85% POSITIVE

74 5

Emotional FootprintSummary

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.

-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100

Emotional Footprint Report

7

CATEGORY

ServiceExperienceGood service matters. The last thing you need isto be disrespected by your software vendor, or toget bogged down by their ineptitude or neglect.This section displays data related to quality andeffectiveness of service, so you can knowwhether you’ll be treated well before and afteryou’ve made the purchase.

Emotional FootprintDetails

This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.

-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


8

Disrespectful vs. Respectful

DISTRIBUTION -- -- 100%


DISTRIBUTION -- 5% 95%




DISTRIBUTION 3% 3% 94%


DISTRIBUTION 6% -- 94%










1 Rubrik Cloud Data Management +100 38REVIEWS

2 Zerto IT Resilience Platform +100 33REVIEWS

3 IBM Spectrum Protect +95 37REVIEWS

4 CommVault Backup and Recovery +94 15REVIEWS

5 VMware Site Recovery Manager +94 33REVIEWS

6 Veeam Availability Suite +93 16REVIEWS

7 Barracuda Backup +91 35REVIEWS

8 Microsoft Azure Cloud Backup +89 106REVIEWS

9 Micro Focus Data Protector +88 15REVIEWS

CATEGORY AVERAGE +93

- Cloudberry Managed Backup +93 14REVIEWS

- Dell Data Protection Suite +74 11REVIEWS

- BackupExec +71 10REVIEWS

- NetBackup +100 8REVIEWS

- Acronis Cyber Backup +87 7REVIEWS

- IDrive Online Cloud Backup +100 6REVIEWS

- NetApp SnapCenter +100 6REVIEWS

- Cohesity DataProtect +100 5REVIEWS



-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


9

Bureaucratic vs. Efficient







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


10

Neglectful vs. Caring







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


11

Frustrating vs. Effective







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


12

Wastes Time vs. Saves Time







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


13

CATEGORY

ConflictResolutionDisagreements are inevitable, but knowing yourvendor will handle them reasonably, fairly, andamiably can give you peace of mind. Use thedata in this section to understand which vendorswill behave professionally when conflict arises.



-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


14

Lack Of Integrity vs. Integrity







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


15

Vendor Friendly Policies vs. Client Friendly Policies







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


16

Selfish vs. Altruistic







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


17

Big Fat Liars vs. Trustworthy







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


18

Unfair vs. Fair







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


19

CATEGORY

Negotiation andContractNegotiation doesn’t have to be adversarial. Bothparties are always looking to get the best deal,but finding a vendor who will work with yourather than against makes it more likely you’llboth be happy with the results. Use the data inthis section to determine which vendors willnegotiate pleasantly and in good faith.



-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


20

Greedy vs. Generous







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


21

Deceptive vs. Transparent







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


22

Over Promised vs. Over Delivered







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


23

Vendor's Interest First vs. Client's Interest First







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


24

Hardball Tactics vs. Friendly Negotiation







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


25

CATEGORY

Strategy andInnovationYour vendor’s attitude toward innovation isimportant; if they aren’t at least keeping pacewith market directions and trends, they certainlywon’t be enabling you to get ahead. Use the datain this section to gauge whether your vendorappreciates the need to innovate and the extentto which they’ll support you to do the same.



-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


26

Roadblock To Innovation vs. Helps Innovate







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


27

Stagnant vs. Continually Improving







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


28

Charges For Product Enhancements vs. Includes Product Enhancements







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


29

Leverages Incumbent Status vs. Appreciates Incumbent Status







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


30

Despised vs. Inspiring







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


31

CATEGORY

Product ImpactSoftware needs to reliably enable yourperformance and productivity. Use the data inthis section to see which vendors will propel youforward and which will be deadweight you’llneed to carry.



-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


32

Unreliable vs. Reliable







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


33

Restricts Productivity vs. Enables Productivity







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


34

Performance Restricting vs. Performance Enhancing







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


35

Commodity Features vs. Unique Features







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


36

Security Frustrates vs. Security Protects







































-4 -3 -2 -1

NEGATIVE

+1

NEUTRAL

+2 +3 +4

POSITIVE


%NEGATIVE


-100 to +19 +20 to +39 +40 to +59 +60 to +79 +80 to +100


37

Documents

EMOTIONAL FOOTPRINT REPORT › wp-content › uploads › 2020 › 04 › Info-Tech-… · Unitrends Veeam Availability Suite Vembu BDR Suite VMware Site Recovery Manager Wondershare