EMOTIONAL FIRST AID & DEBRIEFING Learning Experience 12

VALUES IN ACTION Kindness

Doing things for others without requiring reciprocation

SEE THE SOLUTION A mental strategy to deal with conflict and

crisis by using a process for decision making in order to help people feel physically and emotionally safe.

SEE begins with the mental mindset of providing Emotion First-Aid

Preserving the Relationship

SEE THE SOLUTION

Building Trust Decreasing Fear

Reducing Physical and Emotional Injury

Emotional First Aid

THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID

Listen • Commit to active listening• Establish rapport• Think about & explore precipitating problems• Ask or use feelings, questions, or reflective statements

THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID

Assess• Determine the severity and immediacy of the crisis• Assess/evaluate potential of physical harm to the person or others

THREE SIMPLE STEPS TO BECOMING EFFECTIVE AT PROVIDING EMOTIONAL FIRST-AID

Implement CCR Steps to Resolution• Start by being non-directive, for people who experience learning

difficulties, use distraction • Display empathy • Support and reassure the person• Be collaborative by working together on a resolution plan

DEBRIEFING Means looking back at what may have led to

the conflict/ distress and planning for the future in four key areas: Physiological Environmental Situational Service Culture

SELF EVALUATION – DO YOU TAKE ON ANY OF THESE ROLES?

DD Cop Compliance Agent Enforcer Ally

DD COP

VS

SELF-EVALUATION Listening Demonstrating Empathy Building Rapport Problem Solving Offer Guided Choices

EXPLORING RISK FACTORS Injury to self Injury to others Property damage leading to risk of injury to

self or others Involvement with law enforcement

GROUP ACTIVITY DIRECTIONS

You will each have 3 slips of paper Write a low risk scenario on one slip, a medium

risk scenario on another slip, and a high risk scenario on your last slip.

When you are finished writing, fold them in half and throw them in the bowl.

The scenarios will be mixed up. Each person will pick three scenarios out of the

bowl. MAKE SURE YOU DO NOT HAVE YOUR OWN.

You will then decide which risk level your three scenarios fall under, and attach them to the corresponding poster.

“I’VE LEARNED THAT PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET

HOW YOU MADE THEM FEEL.” –MAYA ANGELOU