Emerging Veteran Opportunities - Citigroup...other technical areas to identify and define necessary system enhancements; recommend/implement solutions. Consistently applies fundamental

Emerging Veteran Opportunities Citi Veteran Recruiting May 2019

Contents

Citi Opportunities in Arizona…………………………………………..3

Citi Opportunities in Delaware……………………………….........4 - 6

Citi Opportunities in Florida………………………………………7 - 12

Citi Opportunities in Idaho……………………………………....13 - 14

Citi Opportunities in Maryland……………………………………….15

Citi Opportunities in Missouri……………………………….….16 - 17

Citi Opportunities in New York……………………….………….18 -19

Citi Opportunities in South Dakota…...……………….…………….20

Citi Opportunities in Texas………………………………………22 - 25

Position Title: Collections Specialist III *** Military/Veteran Preferred***

Location: Tucson, AZ

Requisition Number: 19015792

Description: At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. On a day-to-day basis, our Collections Representatives will be called upon to:

Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer

service

Qualifications:

We find that in order to be successful in this role candidates should have:

Minimum 1-year customer service exp. preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and

transparency The ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication

to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities

If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19015792

https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19015792

Position Title: Cash and Trade Processing Associate Analyst *** Military/Veteran Preferred*** Requisition Number: 19014156 Location: New Castle, DE Responsible for the maintenance of a loan portfolio within the NA Loans Market supporting the Conduit portfolio.

Direct liaison with client, financial control and Front Office Develop and maintain strong relationships with clients and Front Office Ensure daily processing of all loan activity (i.e. contact updates, invoice generation, fee payments,

principal redemptions) utilizing Flexcube product processor Responsible for contacting client/trustee regarding any outstanding fee payments Responsible for tracking and reporting of all outstanding fee payments until resolution Responsible for ensuring all activity is conducted in accordance with policy, procedure and appropriate

controls Maintain or exceed key performance identifiers at or above published expectations Manage processing within highly demanding timelines Ensure compliance of all activity within the terms of applicable credit agreement Review and interpret credit agreement in order to ensure compliance Interface with product control to ensure compliance with Citi standards on individual deals Maintain accurate loan positions and ensure underlying accruals are accurately updated

Qualifications Knowledge/Experience:

Customer/client facing experience in a Financial Institution or related industry a plus Experience with accounting and reconciliation a plus Bachelor’s degree or equivalent job experience Excellent organizational and time management skills a must Must be able to handle highly demanding counterparties and desks. Must think independently and resolve potential issues for future processing while being able to work in

a team environment Superb written and verbal communication Proficient in Microsoft Office with focus on Word and Excel Able to effectively analyze legal documentation such as credit agreements



Position Title: Fraud Risk Officer *** Military/Veteran Preferred*** Requisition Number: 19020541 Location: Wilmington, DE

We are looking for an energetic, motivated professional to join our growing team, supporting strategy development with a particular analytic focus on fraud authorization detection and loss mitigation. In this role, you will be facing off against intelligent, adaptive perpetrators of financial crime. The candidate will be closely involved with analysis, presentation, implementation, and monitoring of the strategies in the fraud detection system in addition to using analysis to support process improvements outside of authorization strategies all while balancing the customer experience.

Develop and implement effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at point of sale contact

Proactively identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions

Manage large scale end to end projects, including vendor score business case development, product conversion, and technological implementation assessments

Leverage customer data to build risk segmentation and mitigation strategies Complete complex analyses identifying authentication strategy and procedure gaps, manage

implementation process across several business groups to affect change Identify portfolio monitoring gaps and work with MIS team to develop and build necessary reporting The position requires substantial interaction with Prevention, Operations, and other functional business

partners to optimize business strategies Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud

management policies and strategies Must be able to effectively provide updates and communicate key initiatives to senior management

Qualifications

Bachelor’s degree in Statistics, Economics, Finance, Mathematics, Computer Science, or a related quantitative field, is required. An advanced degree is highly desirable.

A minimum of 5 years of experience in applied analytics is required, preferably in a risk management Experience in the banking/financial industry and agile methodology of iterative project management Experience in the fraud risk discipline in Credit Cards or other Consumer Banking products is desired Experience in implementing strategies into real-time fraud prevention systems is desired Strong analytical skills. Familiar with large dataset environments Experience in statistical and data analysis in at least one of the following statistical software packages or

languages: SAS (required), SQL, R, or Python and experience with UNIX desired Excellent organization skills, communication and presentation skills are required Ability to be flexible and work in a rapidly changing environment Must be extremely motivated with a desire to continuously learn and refine our processes



Position Title: Fraud Risk Officer *** Military/Veteran Preferred*** Requisition Number: 19021870 Location: Wilmington, DE In this role, you will be facing off against intelligent, adaptive perpetrators of financial crime. Your primary responsibilities will be analyzing, designing and implementing transactional fraud mitigation strategies while maximizing client experience across multiple Retail portfolios, including 3D secure space and digital wallets. Must thrive in fast, dynamic environment.

Lead development and implementation of effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at application, point of sale and within client contact points.

Proactively identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.

Manage large-scale end to end projects, including vendor score business case development, technology implementation, score model upgrades, and technological implementation assessments.

Leverage customer data to build risk segmentation and mitigation strategies. Complete complex analyses identifying authentication strategy and procedure gaps, manage

implementation process across several business groups to affect change. Assist junior analysts with the focus on their development in the fraud risk management space and fraud

loss mitigation techniques and principles; with prioritization of work and demonstrate through Leadership when guiding the team.

Identify portfolio monitoring gaps and work with MIS team to develop and build necessary reporting. The position requires substantial interaction with Policy, Operations, Credit Risk, and other functional

business partners to optimize business strategies. Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud

management policies and strategies. Adhere to strict audit and control requirements; participate in audit related activities and assist Citi

Retails Services Fraud Analytics Team Lead with completion of the audit and compliance activities. Must be able to effectively provide updates and communicate key initiatives to senior management.

Qualifications

Bachelor’s degree in Statistics, Economics, Finance, Mathematics, or a related quantitative field. Master’s degree is highly desirable.

Minimum 5+ years of Credit Cards related experience or 5+ years analysis and data mining experience preferably in a risk management context.

Experience with writing and implementing fraud strategies in leading fraud decision engines is desired. Minimum 5+ years of experience in statistical and data analysis with working knowledge of at least one

of the following statistical software packages: SAS/SQL (required), SPSS, or equivalent. SAS Enterprise Miner experience is a plus, experience with UNIX desired. Python, R a plus.

The successful candidate will have a demonstrable analytic, problem solving, and leadership skills. Strong verbal and written communication skills.



Position Title: Applications Developer *** Military/Veteran Preferred*** Requisition Number: 19020492 Location: Jacksonville, FL At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.

Utilizes good understanding of apps development procedures and concepts and basic knowledge of other technical areas to identify and define necessary system enhancements; recommend/implement solutions.

Consistently applies fundamental knowledge of programming languages for design specifications. Consults with users, clients and other technology groups on issues and recommends programming

solutions; installs and supports customer exposure systems. Solves / works moderately complex problems / projects through evaluation of business processes,

system processes and industry standards. Analyzes applications to identify vulnerabilities and security issues and conducts testing and debugging. Applies good understanding of how the team and area integrate with others in apps development in

accomplishing objectives. Makes evaluative judgments based on analysis of information; resolves problems by identifying and

selecting solutions through the application of acquired technical experience and guided by precedents. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own

team and closely related work teams. Exchanges ideas and information in a concise and logical manner.

Technical Skills

5 plus years application systems development/maintenance experience Experience in Developing Client Server Applications using Microsoft .NET Framework, C#, and MS SQL Experience with front-end web development using HTML, CSS, and JavaScript Experience with Relational databases like Oracle and Sql Server Experience with Team Foundation Server (TFS) is a plus Solid Design, Architectural and SDLC experience for enterprise software Work with CTO, Information Security and other organizations to deliver a product that meets standards Excellent verbal and written communication skills with strong problem solving and analytical skills Ability to learn new technologies, solves moderately complex technical problems and multitask Must be able to work independently in a team environment and adapt to a rapidly changing

environment Demonstrated ability to work effectively in a fast-paced, deadline-driven environment



Position Title: Commercial Card Customer Service Representative ***Military/Veteran Preferred*** Requisition Number: 19014396 Location: Jacksonville, FL At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Job Description:

The Commercial Cards - Norfolk America business offers four distinct card products to large corporate and public sector clients: Purchasing Card, Travel & Entertainment Card (T&E), and One Cards and Fleet Card programs to their client base

Respond to inbound service calls from government and corporate cardholders Perform necessary account maintenance to fulfill customer requests Communicate account status, procedures and other information as needed to respond to cardholder

inquiries Escalate cardholder issues as appropriate

Qualifications

Ability to communicate clearly and concisely with customers Ability to thrive in an environment focused on measurable results at an individual level Ability to work successfully in a team environment Ability to multi-task Attention to detail – ensuring accuracy and completeness of information relayed to cardholders Able to make well-informed decisions within the boundaries of the job function Ability to diffuse difficult customer situations and maintain calm under pressure High School Degree or equivalent 2 years of customer service experience in financial services is a plus Experience within credit card industry is a plus French/Canadian Speaking is a plus Spanish Speaking is a plus



Position Title: Customer Service Representative - 4 *** Military/Veteran Preferred*** Requisition Number: 19021622 Location: Jacksonville, FL Description: At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Description of Role: The Level 1 Help Desk is the first point of contact for Commercial Cards Internal and External Clients that call or email the Help Desk with an issue. Help Desk Technicians will respond to all inquiries and requests for assistance with technical and general issues to be resolved within SLA. The ideal candidate must provide expertise and advance knowledge, including in-depth problem solving to end users to help diagnose and resolve issues reported to the Help Desk with a focus on First Call Resolution. Help Desk Technicians will escalate issues as appropriate while also identifying and implementing process improvements that will prevent future Client issues. Main responsibilities will include providing general navigation assistance, password resets, assist clients in creating reports, troubleshoot File Delivery reported issues, and troubleshoot complex issues reported into the Help Desk. Qualifications:

High School Diploma

Minimum 2 years’ relevant technical experience

Strong understanding of Microsoft Office Suite (excel, word, power point, Visio, and access).

Strong troubleshooting and critical thinking skills

Strong verbal and written communication skills coupled with strong listening skills

Ability to meet SLA agreements

Knowledge of methodology to perform trending analysis

Basic knowledge of computer hardware (Windows XP, Vista, Windows 7)

Ability to communicate complex topics to Clients

Basic knowledge of troubleshooting various browser versions (IE, Chrome, Firefox, Safari)

Demonstrate proficiency in Commercial Cards Online Tools (Citi Manager, GCMS, CCMS, CCRS)

Experience in Commercial Card, Business Card, or TSYS

Experience working with Internet Explorer Safari, Google Chrome, and Firefox.

Bachelor's degree preferred

If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19021622


Position Title: Fraud Risk Officer *** Military/Veteran Preferred*** Requisition Number: 19020541 Location: Jacksonville, FL

We are looking for an energetic, motivated professional to join our growing team, supporting strategy development with a particular analytic focus on fraud authorization detection and loss mitigation. In this role, you will be facing off against intelligent, adaptive perpetrators of financial crime. The candidate will be closely involved with analysis, presentation, implementation, and monitoring of the strategies in the fraud detection system in addition to using analysis to support process improvements outside of authorization strategies all while balancing the customer experience. The candidate will work closely with the various stakeholders including Fraud Operations, Claims, Prevention, Technology, other risk teams

Develop and implement effective Fraud detection and prevention strategies to mitigate fraud losses while ensuring an appropriate balance between risk and customer experience at point of sale and client contact

Proactively identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions

Manage large scale end to end projects, including vendor score business case development, product conversion, and technological implementation assessments

Leverage customer data to build risk segmentation and mitigation strategies

Complete complex analyses identifying authentication strategy and procedure gaps, manage implementation process across several business groups to affect change

Identify portfolio monitoring gaps and work with MIS team to develop and build necessary reporting

The position requires substantial interaction with Prevention, Operations, and other functional business partners to optimize business strategies

Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies

Must be able to effectively provide updates and communicate key initiatives to senior management

Qualifications

Bachelor’s degree in Statistics, Economics, Finance, Mathematics, Computer Science, or a related quantitative field, is required. An advanced degree is highly desirable.

A minimum of 5 years of experience in applied analytics is required, preferably in a risk management

Experience in the banking/financial industry and with agile methodology of iterative project management

Experience in the fraud risk discipline in Credit Cards or other Consumer Banking products is desired

Experience in implementing strategies into real-time fraud prevention systems is desired

Strong analytical skills. Familiar with large dataset environments

Experience in statistical and data analysis in at least one of the following statistical software packages or languages: SAS (required), SQL, R, or Python

Experience with UNIX desired

Excellent organization skills, communication and presentation skills are required

Ability to be flexible and work in a rapidly changing environment

Must be extremely motivated with a desire to continuously learn and refine our processes



Position Title: Intermediate Analyst - Tax Info Reporting (B-11) *** Military/Veteran Preferred*** Requisition Number: 19011016 Location: Tampa, FL Responsible for in-scope processes related to the Tax Information Reporting function in FRSS. This position supports the reduction/elimination of Citi's franchise & regulatory risk through accurate and timely reporting and enhanced due diligence on customer accounts. The incumbent is expected to work as part of the CPB Tax operations team tasked to primarily process and monitor Corporate Actions transactions on a daily basis with additional support around the 1042 S reporting process.

Executes the tax information reporting processes applicable to products issued by Citi’s businesses (ICG)

Act as member of the Corporate Actions specialist group supporting Bankers, Securities operations and tax operational teams with reviews, training and policy updates.

Reviews company prospectus to determine appropriate tax treatment; respond to general tax inquiries related to tax withholding & reporting; reconciliation of income payments against Tax Reporting files & resolve differences.

Monthly review of 1042-S forms to ensure all applicable fields are compliant with IRS regulations.

The incumbent is expected to develop and enhance their product knowledge within a short time frame.

This position will work in a team-oriented environment.

Participate in self-assessment testing, MCA, SOX controls as well as any audits with IRS or Citi's IA;

Ensure tight controls over owned processes to include key controls and Continuity of Business. Qualifications

Preferred Bachelor's Degree in Finance, Accounting or Business Management

2+ Years of Tax Operations knowledge preferred

Basic Understanding of U.S. tax information rules applicable to U.S. Persons and non U.S. Persons

Basic Understanding and working knowledge of IRS Forms W9 and W8 and their associated requirements

Excellent communication skills

Highly organized

Strong PC skills; Microsoft Excel and/or Access (Macros & Database development a plus)

Basic knowledge of Securities

Basic knowledge of 1042/1099 reportable income; ability to understand & decipher a company prospectus

Good analytical skills

Ability to work productively in a continuously evolving, complex, high risk and fast pace environment



Position Title: Java Developer-TTS Trade *** Military/Veteran Preferred*** Requisition Number: 18075673 Location: Tampa, FL Job Purpose: Responsible for Java development in Trade Project Deliverables from Tampa, FL. Also Responsible for production stability, Level-3 development analysis and troubleshooting for the production defects. This function would be very crucial to play a Java developer role ensuring high quality deliverables in development and production stability initiative.

Involved in development of existing global Trade projects working right from design to implementation. Responsible for production stability, Level-3 development analysis and troubleshooting for the

production defects and quick resolution. To deliver high quality software programs adhering to coding standards. To participate in designing the systems, converting functionality into technical design and test plans. Production defects analysis, UAT support, implementation, infrastructure support, development. Design reviews, program specifications review and test plan review. Hands on in programming for Trade projects, supplier finance projects. Coordinate with production support teams, business/OPS and Global partners for delivering

the assigned work.

Qualifications

Person with 4-7 years of experience, working in similar roles across banking or services technology; Knowledge of Corporate banking and trade finance is preferred.

Excellent organizational, planning and prioritization skills. Should have involved in production defect analysis and a strong commitment to quality and efficiency. Strong knowledge in Software Development Lifecycle, Release, Change and Stakeholder management. Strong communication skills (verbal, written, and presentation of complex information and data). Relationship management skills - ability to develop and sustain partnerships and be a team player. A strong commitment to quality and efficiency.

Competence / Skills:

4-7 Years of JAVA, J2EE Development experience including 3+ years of exposure in using RDBMS such as Oracle, Java, Fuse, and MicroService, Talend

Hands on in programming in J2EE technologies: JDK 1.6, JSP,DWR, Struts 2.3, Spring Framework, AJAX. Should be an expert in Java Script development and should have involved in production defect analysis. Good Exposure to JQuery Easy UI, HTML 5.0, AJAX.



Position Title: Customer Service in Collections – Part Time *** Military/Veteran Preferred*** Requisition Number: 19018834 Location: Boise, ID At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Achievements with impact: that’s what drives us. How about you? We are looking for ambitious people to fill the role of Collections/Client Resolutions Representatives. Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions. We are a crucial part of how the world views Citi—a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi. Our part-time work schedules will be MORNINGS:

6:00AM - 10:00AM MT Sunday -Thursday OR Tuesday - Saturday.

Training schedule will be 6:30AM - 10:30AM Monday - Friday Our Collections positions require:

Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency The ability to deal with a variety of personalities and scenarios in what are often sensitive situations The ability to empathize with clients who may be going through a hard time and the dedication to guide

them through potential solutions An open and friendly way of communicating that can put clients and colleagues at ease A strong interest in continued learning and career advancement opportunities



Position Title: Customer Service Representative *** Military/Veteran Preferred*** Requisition Number: 19021237 Location: Boise, ID At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Achievements with impact: that’s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer’s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service Representatives will be called on to:

Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction

Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve

client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service

Qualifications

Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required A strong interest in continued learning and career advancement opportunities



Position Title: Applications Developer *** Military/Veteran Preferred*** Requisition Number: 19020492 Location: Hagerstown, MD At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.


Consistently applies fundamental knowledge of programming languages for design specifications.

Consults with users, clients and other technology groups on issues and recommends programming solutions; installs and supports customer exposure systems.

Solves / works moderately complex problems / projects through evaluation of business processes, system processes and industry standards.

Analyzes applications to identify vulnerabilities and security issues and conducts testing and debugging.

Applies good understanding of how the team and area integrate with others in apps development in accomplishing objectives.

Makes evaluative judgments based on analysis of information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

Exchanges ideas and information in a concise and logical manner.

Technical Skills

5 plus years application systems development/maintenance experience

Experience in Developing Client Server Applications using Microsoft .NET Framework, C#, and MS SQL

Experience with front-end web development using HTML, CSS, and JavaScript

Experience with Relational databases like Oracle and Sql Server

Experience with Team Foundation Server (TFS) is a plus

Solid Design, Architectural and SDLC experience for enterprise software

Work with CTO, Information Security and other organizations to deliver a product that meets standards

Soft Skills

Excellent verbal and written communication skills with strong problem solving and analytical skills

Ability to learn new technologies, solves moderately complex technical problems and multitask initiatives

Must be able to work independently in a team environment and adapt to a rapidly changing environment

Demonstrated ability to work effectively in a fast-paced, deadline-driven environment



Position Title: Document Support Specialist 2 - Transaction Services/Imaging *** Military/Veteran Preferred*** Requisition Number: 19019052 Location: O’Fallon, MO Individuals in this job family are involved in providing day-to-day operational support. Activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business. Product management includes expanding Operations capabilities for new products and services. The job family facilitates alignment of the operations support infrastructure with focused technologies and processes. Includes user acceptance testing and platform rollouts. Individuals in this job family serve as liaisons between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients. This job family would also include support activities dealing with record/documentation maintenance, storage & retrieval, account opening, imaging and administering/maintaining client accounts. Roles/Responsibilities:

Verify receipt of all documents received and check for accuracy and completeness. Records duties include archiving/storage, retrieval, and reconciling documents as received.

Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.

Resolves moderately complex issues and escalate as required. May support one or two business lines in a single system or multiple portfolios (records retention).

Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.

Monitor daily work lists and queues to process work within set time constraints. Produces simple loan/trade documents upon request. Interacts with legal institutions and dealers/customers to complete work requirements.

Schedule: Monday through Friday, 10:30am to 7:00pm Qualifications: Job Skills/Qualifications:

Proficiency with MS Office and documentation support platform Minimum Education:

High school diploma or equivalent

Minimum Experience: Prior work experience that would provide a basic knowledge of the organization If you would like to apply to this job, please apply directly: https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19019052


Position Title: Escalation Specialist 5 *** Military/Veteran Preferred*** Requisition Number: 19019304 Location: O’Fallon, MO Position in Document Collection in which the qualified applicant will be subject, but not limited to any of the following responsibilities: Description:

You will be responsible for reviewing document exceptions and performing extensive research of the collateral file, credit file, FileNet and county/government websites to validate accuracy of exceptions.

You will perform data entry as needed. You will support internal and external customers. You will track and report data for management review/action. You will solve moderately complex problems, time sensitive inquiries, and multitask in high-

volume situations. You will resolve complex customer inquiries and supervisor-escalated issues. You will makes decisions based on past practice/precedence when resolving complex issues. You will identify and escalate issues to appropriate parties. You will work under little to no direct supervision. You may support an expansive and/or diverse array of mortgage products/services.

**The information listed within this description is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and / or minimum qualifications required of an employee assigned to this position. Qualifications:

High school diploma or GED Related processing experience with thorough knowledge of the organization and it policies as

well as good understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines.

Requires sitting at a computer the majority of an 8-hour shift. Position requires ability to lift/maneuver 30-pound banker’s boxes and push/pull fully loaded

wooden carts. May assist with pulling files or re-filing files, which required standing, stooping, bending, and

stretching. Effective interpersonal and communication skills. Independent thought / objectivity.



Position Title: Intermediate Associate Compliance Surveillance Analyst Requisition Number: 19022442 Location: Buffalo, NY Global ICG Risk Analysis Unit Risk supports the various credit centers globally by active monitoring of the portfolio, ongoing problem recognition and assisting in the credit analysis and approval process. They work closely with risk managers and analysts in across the globe to facilitate portfolio management.

Key Responsibilities:

Support the Communications Surveillance group on a day-to-day basis to ensure all BAU activities are completed accurately and to the highest standard.

Act as a point of reference for the Communications Surveillance group around supervision related activities.

Assisting in the proactive resolution of compliance risk and control issues identified daily.

Investigating and resolving compliance and regulatory issues arising from surveillance monitoring.

Collaborate and partner closely with global colleagues, Markets Risk and Product Compliance groups to raise and resolve items identified as possible risk to the firm.

Present suggestions for enhancements and identify areas for improving the current Surveillance process and procedures.

Assisting Team Lead with project work, which may include increasing coverage of surveillance, implementing new systems and assisting with system testing.

Working closely with the Firm’s Global Legal and Compliance teams, particularly with regards to communication of apparent anomalies and in conducting special investigations and responding to supervision queries.

Qualifications:

A Bachelor's Degree or equivalent experienced, with 2 years of work experience in compliance, banking or finance related role.

Proficiency in written and spoken English is required. Additionally, proficiency in one or more of the following languages will be given additional consideration though not required; Spanish, Portuguese, Greek, German, Mandarin Chinese, and/or Japanese.

The candidate should have a general understanding of banking industry, financial markets and industry related regulations.

Candidates should possess the ability to process a large amount of information and quickly assess regulatory, reputational, or operational risk. Attention to detail in addition to excellent research and analytical skills are a must.

Candidates should be adaptable to change and willing to work in a fast paced environment with a positive attitude.

Moderate to advanced experience using the standard suite of MS Office products in addition to comfort using Web-Based systems in general is also preferred. FINRA licensing preferred but not required.



Position Title: Risk Operations Associate Analyst II *** Military/Veteran Preferred*** Requisition Number: 19022857 Location: Buffalo, NY Global ICG Risk Analysis Unit Risk supports the various credit centers globally by active monitoring of the portfolio, ongoing problem recognition and assisting in the credit analysis and approval process. They work closely with the risk managers and analysts in across the globe to facilitate portfolio management. Key Responsibilities:

Proactively monitor exposures; undertake analysis/ investigation where required to ensure exposures are properly reported and exceptions resolved. This may include interacting with Sales and Trading as well as Credit Risk to understand the credit transaction

Coordinate with other departments and various levels of management regarding credit risk reporting issues, including investigating data issues, and resolving reporting errors.

Serve as subject matter expert regarding credit risk reporting; develop and implement solutions

Manage assigned projects in a timely manner, ensuring accuracy and that deliverables are met.

Identify policy and procedure gaps within the department, and propose solutions.

Demonstrate an ability to resolve internal and external audit issues and to interpret information requests from Regulators.

Develop an understanding of how financial capital markets transactions, including derivative and foreign exchange trading, generate risk exposure, and how it affects extensions of credit to clients

Develop a high degree of technical and policy understanding in business credit processing.

Develop and maintain effective working relationships with colleagues in other areas of Risk Qualifications

A passionate interest in finance and strong analytical, research, and organizational skills are required. Familiarity with risk management & systems is a plus.

Candidates are expected to have strong communication skills, both oral and written.

Successful candidates will be self-motivated and capable of independently driving results while effectively prioritizing responsibilities and multi-tasking.

Prospective hires should be highly attentive to details, while being able to work under pressure and deliver timely and accurate results.

Individuals should demonstrate integrity and exercise sound decision-making skills while, at the same time, knowing when to seek assistance from colleagues.

The ideal candidate will have strong quantitative skills and be able to learn quickly.

Candidate will pay strong attention to detail, the ability to recognize reporting/processing errors.

Must be able to work as part of a team oriented environment, as well as independently.

Requires a great deal of resourcefulness and ability to gather, synthesize, and present findings from disparate sources.

Demonstrate integrity and an ability to adapt to an evolving environment and responsibilities. Experience:

Undergraduate degree

Strong Analytical skills

Strong computer literacy and Excel, PowerPoint are a must-have.



Position Title: Applications Developer *** Military/Veteran Preferred*** Requisition Number: 19020492 Location: Sioux Falls, SD At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.










Technical Skills








Soft Skills







Position Title: Customer Service Rep-3 *** Military/Veteran Preferred*** Requisition Number: 19017918 Location: San Antonio, TX At Citi, we have been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Serve as the human voice and personality behind the Citi brand providing quality customer service

with each and every client interaction Develop a trusting relationship with clients while taking action to reduce fraud exposure in its

earliest stages Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients & raise the bar for excellence in customer service Review and research all items referred in high volume heavy production call center environment Utilize Citismart and multiple source systems for account maintenance and case research Identify unusual transaction behavior patterns on client accounts Manage challenging online user interviews Inbound/Outbound call handling 25% of daily activity Maintain positive internal and external client relationships Strong independent and team accountability of decisions related to client needs. Contact peer financial institutions to verify information and/or coordinate losses.

Qualifications

Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) or 2-years operational experience in Financial Services

Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information A strong interest in continued learning and career advancement opportunities Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture High School Diploma, GED or relevant experience required Excellent organization skills - ability to multi-task and prioritize work



Position Title: Account Specialist-3 Requisition Number: 19019061 Location: San Antonio, TX

Description: Processes basic account maintenance utilizing flow based computer systems and structured procedures. Responds to customer inquiries in writing or verbally. Utilizes computer system to investigate disputes, processes and resolves moderately complex cases. Processes account maintenance and financial adjustments. Performs routine and complex processing tasks, inclusive of daily balancing, and other miscellaneous financial / maintenance transactions with major visibility to our internal and external clients using department procedures and guidelines. Able to analyze data against established criteria and make sound business decisions, guiding other staff and advising manager of any unusual issues as well as any over standard items. Communicates with a high degree of tact and diplomacy to consistently improve on interdepartmental relationships. Operates independently (within Policy and Procedures) to conduct day-to-day activities and initiates appropriate action steps. Other tasks as assigned: Duties include but are not limited to: • Coordinates strategic/tactics between job functions to ensure no carry over. • Analyzes and prioritizes own work activities. Reviews and checks own work, assists unit members with resolution to problems. • Communicates with external and internal departments to ensure proper resolution of issues. • Handles and/or assists in various projects related to the department. **NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position. No Relocation Available. Qualifications:

High School Diploma or GED equivalent is required 1 year+ prior customer service experience Attention to detail Decision making skills Highly effective communication (verbal & written) and analytical skills Technical proficiency, including Microsoft Word and Excel Moderately complex math skills Spanish speaking and writing preferred



Position Title: Applications Developer *** Military/Veteran Preferred*** Requisition Number: 19020492 Location: San Antonio, TX At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.










Technical Skills








Soft Skills







Position Title: Mortgage Telesales Representative - SAFE Act *** Military/Veteran Preferred*** Requisition Number: 17062019 Location: Irving, TX At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi’s a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network. Position Overview: We are seeking exceptional individuals for opportunities as a Mortgage Telesales Representative in our O’Fallon office. As a Mortgage Representative, you will conduct inbound/outbound mortgage sales calls counseling your customers on available loan products while exercising independent judgment by pre-qualifying financial clients. Responsibilities: • Conduct inbound and outbound mortgage sales calls • Understand and articulate financial calculations and current rate/pricing • Counsel customers on available loan products and exercise independent judgment by pre-qualifying financial circumstances • Articulate cross-sell/cross referral opportunities • Strict adherence to phone schedules • Understand and manage to underwriting and government guidelines • Utilize systems to maintain product knowledge, register loans effectively & manage pipeline • Utilize excellent follow-up skills to ensure targeted conversion rates are met • Partner with operations teams to ensure seamless transfer of file • Compile appropriate documentation and communicate with customer during the process. Responsibilities:

Excellent interpersonal, communication, follow-up & relationship building skills

Must be self- motivated with high energy & a positive attitude

Must have the ability to multi-task, be detail oriented & results driven

Strong written and computer skills

Ability to work flexible shifts Monday - Saturday (5 days a week) Hours: Various shifts.

Desired: 1-2 years of prior mortgage industry sales or finance experience

Will consider recent college graduates with demonstrated high achievements and/or top sales producers outside the mortgage industry

Professional communication skills, both oral and written are required.

If you would like to apply to this job, please apply directly: (External): https://citi.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=17062019


Position Title: Applications Developer *** Military/Veteran Preferred*** Requisition Number: 19020492 Location: Irving, TX At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance. Citi is a proud member of Military Times Top 100 Veteran Friendly Company’s with a Veteran Friendly culture and a robust internal Veteran Network.










Technical Skills








Soft Skills







Documents

Emerging Veteran Opportunities - Citigroup...other technical areas to identify and define necessary system enhancements; recommend/implement solutions. Consistently applies fundamental