Emerging LeadersFebruary 20, 2013

Welcome

Becky SalernoManager

Office of Equity Assurance HCPSS

What role will you have as conflicts arise in your school?

Conflict

Conflicts…. Think of a recent or current conflict that you

have/are experiencing as a leader. Think about how you dealt/are dealing with

it. Share with a partner.

Your style in a conflict

Conflict Management Inventory Read each proverb and rate it using the

following scale:◦ 5 = very typical of how I act in a conflict◦ 4 = frequently typical of how I act in a conflict◦ 3 = sometimes typical of how I act in a conflict◦ 2 = seldom typical of how I act in a conflict◦ 1 = never typical of how I act in a conflict

Tally your responses on the Scoring sheet.

Conflict Management Styles

A= Avoiding

B= Competing

C=Accommodating

D= Compromising

E=Collaborating

Conflict Resolution

Prior to Conflict

Establish team norms or expectations.

Discuss ways to handle conflict before it occurs.

In Conflict

Understand the conflict by identifying its source.

Be a model for the team.

Have persistence and patience.

Celebrate success.

ConflictConflict is a by-product of passion.Conflict can be both positive and

negative.People bring meaning to conflict and

that meaning is influenced by our beliefs and values.

Conflict is inevitable.

Sources of conflict

Miscommunication/Misinformation Real or perceived differences in

needs or priorities Real or perceived differences in

values, beliefs, attitudes, and culture

Structural conditions

Great Meetings! Great Results, (Kelsey and Plumb, 2004)

Intervening in group conflicts

Read the group. Decide whether the conflict is

impacting the group. Name it.

◦ Focus on the behavior◦ Look for a pattern of behavior◦ Listen with an open mind◦ Then react with an open mind◦ Reestablish or refocus on the norm or

guidelines◦ Meet privately

Email Etiquette