Emergent Resource Sharing & ILL

What changes do you envision for the next 2-5 years?

Some 5,000 years ago…Text

Some 2,300 years ago…Library

http://ils.unc.edu/dpr/path/alexandria/Alexandrian_Library.bmp

1450 ADPrinting Press

www.historyguide.org/ intellect/press.html 1860 AD

Telegraph

http://physics.kenyon.edu/EarlyApparatus/Electricity/Telegraph/Telegraph.html l

1951 ADUNIVAC 1st

commercial computer

http://www.llnl.gov/pao/news/photo_gallery/historical_photos.html l

1969 ARPAnet1971 Email

1981 MS DOS1983 Windows1985 TCP/IP1992 Mosaic

1994 Netscape1995 Internet Explorer

Trends in Resource SharingInformation Environment

•Ubiquitous Information

•Faceted & Socially Directed Searching

•Users expectations shaped by online experience; Amazon, Delicious, Flickr, Google, Netflix, Yahoo, etc.

ILS & Resource Sharing Environment

•Distributed network & workflow based primarily on a central bibliographic & holdings catalog.

•Authentication and request systems have limits.

•Rethinking Resource Sharing: Get It

Get It is next

Rethinking Resource Sharing

Paraphrasing the Cultural and Policy Issues Manifesto:

1. Keep any service restrictions to the lowest-possible-barriers-to-fulfillment.

2. Expand and/or provide delivery options.

3. Encourage global access.

4. Share resources and expertise.

5. Provide reference service opportunities with any “can’t supply” messaging.

6. Offer fair-fee based service to non-authorized users, in lieu of refusing service.

7. Make registration as easy as signing onto a commercial web service. Everyone can be a library user.

From: http://www.ala.org/ala/rusa/rusaourassoc/rusasections/stars/starssections/committeesa/rrscomm/RRSManifesto16June06.doc

Other Trends in Resource Sharing

• Mobile Technology

• Communication Technology

• Rapidly Evolving Workflow & Web Services

• Education & Training

• Communities & Cooperation

Mobile Technology & WorkflowXplore: http://www.xploretech.com/index.pl Flo: http://www.flohealthcare.com/pdfs/flo1750.pdf DLSG Mobile ILL: http://www.dlsg.net/ill.shtml Docupen: http://planon.com/

Adding a handheld scanner to the smart phone.

Where do we want to take our work?

Communication Technology: Social Landscape & Content

©2003 OCLC Online Computer Library Center, Inc. Used with OCLC’s permission

http://www.oclc.org/membership/escan/social/default.htm

Voice over Internet Protocol (VOIP) Skype – one example

Please read Werbach, Kevin, “Using VoIP to Compete,” Harvard Business Review,

Sept. 1, 2005. R0509J

= Available to call, chat, video phone or …. Transfer files…

= Computer is locked or Skype set to Away

= Skype not running

= Telephone a ‘normal’ phone

Have you noticed…Resources aren’t what they used to be…

Growth in…

•Grey Literature

•Dynamic Content

•Wikipedia

•Wikibooks

•Future of the Book: http://www.futureofthebook.org/

•Community Building: BBC Outlook

•Etc.

•Expanded sources, not just libraries…

•Amazon, Alibris, etc.

•Netflix, Blockbuster, etc.

•OAI repositories, Open Access, etc.

Emerging Content & CommunityLibrary’s collection and resources focus on: Structured & Fee Content

Fee

Free

Unstructured Structured

Library &Publishers

WorldWideWeb

RAPID GROWTHEmail, Blogs, Wikis… Semantic Web, Google Scholar,Information Visualization Data Mining, etc.

Rapidly EvolvingWorkflow & Web ServicesRent, Buy, or Borrow &Add Strategy Layer

ContextSensitiveWorkflow

Buying Domain

Ren

tin

g

Do

mai

n

Bo

rro

win

g /

L

ibra

ry D

om

ain

Free Domain

World Library Service – Get It & Direct Delivery

Discovery: ILS or

User gets it:Find an ‘affiliated’

Library (or Purchases it)

User requests it usingILS or

World Library ServicesWorld Library Services

Lending LibraryBorrowing Library

Request ManagementWorkflow is easy:•User & fee management maintained by ILS or OCLC.•Lending library is paid by IFM credit or annual payments.•Affiliated users can still be vetted by B. Library.

WLS Customer

If it were possible for a lending library to send a book directly to your user…If it were possible for a lending library to send a book directly to your user…

& shipment was insured & tracked (much like online purchases)…& shipment was insured & tracked (much like online purchases)…

Would you want to handle borrowed materials?Would you want to handle borrowed materials?

Education & Training What does your ILL Training look like?

• Initial Training (OJT, Checklist, Mentoring, Tutorial)

• Ongoing Updates Training (Refreshers, Regional/Consortia Programming)

• Technology Training (Vendor, Tech. Fairs/Conferences)

• Future Training (How do we prepare for the future?)

How do we prepare for the future?• Core Competencies• Education and Training• Coaching Employees

What are best practices for ILL Training?

What tools can help us?

•More collaboration, better communication tools…

•Training Materials & Resources

•Best Practices & Guidelines

•Checklists, Manuals, & Tutorials

•Institutional, Professional Associations, & LIS

•National & Regional:

•Vendor

•Communication Tools

•Informal & Formal, Asynchronous & Synchronous…

University of Virginia Library

New ILS Training Program

•Library & Information Architecture Certificate (work in progress)

•MARC

•Finding Electronic Resources (Local, Open & Closed Web)

•Bibliographic Verification

•Monthly workshops

•Conference room for training

•Library Tours

Other Education & Training•New series “Library & Information Architecture Certificate”

•MARC•Finding Electronic Resources – Library Resources, Open Web & Hidden Web•Bibliographic Verification

•Library Tours: bringing together people from within and outside organizations

•Non-Library Conferences & Traditions:•AIIM: Electronic Content Management Association Mtg.•Others?

•Scanning Forum: Vendors & Practitioners Collaboration – Nov. 6-7, 2006 •Focus on sharing best practices & problem solving.

•Virginia ILLiad Users Meeting – pre-International ILLiad Users Mtg.

Communities & CooperationSo how do we work together to prepare and shape the future?

Community Space•Web Junction

•OPAL

•Wikipedia

Communication•VoIP (SKYPE, GoogleTalk, etc.)

•ILL/ILLiad Email

•Question Point

Directory•OCLC Policies Directory

•LIBWEB

•Chat (social awareness)

•Del.icio.us

Content Repositories•OCLC Digital Archive

•Merlot

•E-LIS

•OAI repositories

What organizes

our environments?

Discussion Questions• How should ILS, Request Management, OCLC systems evolve?

• How should resource sharing evolve? What does Transformation mean?

• Define World Library Service (Library 2.0)

• Direct Delivery or Direct Lending?

• Authorizes anyone affiliated with a library or has a credit card to borrow a book?

• Are we ready for change? Are we preparing for changes?

• What process are you using to adapt to users expectations and emergent technology?• Training & staff development programming

• User studies

• Experimenting with emergent technology

• What would you like to see in 5 years?

Emergent Resource Sharing & ILL

Thank you