Emergent Leadership: Drive Safety Excellence Through Trust, … s/eeiFall2014... · 2014-10-07 · Emergent Leadership: Drive Safety Excellence Through Trust, Accountability and Passion

Emergent Leadership: Drive Safety Excellence Through Trust, Accountability and Passion

David Crouch Caterpillar

© 2013 Caterpillar All Rights Reserved

Drive Safety Excellence through Trust,

Accountability and Passion

EMERGENT LEADERSHIP


Objectives

Demonstrate the strong link between emergent leadership and

safety excellence.

Introduce you to the three core skills that enable you to become an

emergent leader of significant influence.

Inspire you to develop your emergent leadership skill in order to

build and sustain a zero incident safety culture.


Leadership & Culture

CULTURE

NORMS ATTITUDES

BELIEFS

IDEAS

AT-RISK

BEHAVIOR INCIDENT

Root Causes


Six Criteria for Safety Excellence

Top management is visibly committed.

Middle management is actively involved.

Front line supervision is performance-focused.

Hourly employees are actively participating.

System is flexible to accommodate site culture.

Safety system is positively perceived by workforce.

— Dan Petersen Ed.D.


ZIP™: ZERO-INCIDENT PERFORMANCE PROCESS

A process to achieve

safety culture excellence


LEADERSHIP “As for the best leaders, the people do not

notice their existence. The next best, the

people honor and praise. The next, the

people fear. And the next, the people hate.

When the best leader’s work is done, the

people say, ‘We did it ourselves.’”

Lao-Tzu

Great Chinese philosopher


The Engagement Continuum

Goal: Full engagement of everyone on the team!


LEADERSHIP IS . . . Influence:

The power to affect others

“The essence of excellence . . .”


Leadership

The Core Ingredient

Leadership (lēd΄ər ship΄), n. the ability to lead others; to lead

means to show the way or direct the course of by going before

or along with.

“A leader is anyone who has a follower!”


LEADERSHIP IS . . . Positional

or

Emergent



The Leader-Ship: Two Critical Factors

Hardship

Friendship

Battleship

Relationship

Pe

op

le O

rie

nta

tio

n

Task Orientation


Three Skills that enable Emergent Leadership

• Trust build

• Accountability create

• Passion lead with


TRUST “It’s the one thing that

changes everything!”

Stephen M.R. Covey

“The Speed of Trust”


The Five Dysfunctions of a Team

by Patrick Lencioni

© 2002 The Table Group

Avoidance of Accountability

Lack of Commitment

Fear of Conflict

Inattention to Results

Absence of Trust


TRUST “Safety can only be achieved

when both management and

employees do it together, when

there is confidence and trust

existing between them!”

Dr. Dan Petersen

“Authentic Involvement”


EXERCISE

AT YOUR TABLE, DISCUSS THIS QUESTION…

Think of someone you highly trust.

Why do you trust them? What

behaviors do they demonstrate that

build your trust?

What behaviors can you demonstrate

that will build trust with others?


What behaviors build high trust?

Keep commitments

Talk straight

Do what they say

Dependable

Behave with integrity

Live your values

Open & honest

Get results

Listen

Communicate well

Extend trust to others

Passion for the cause

Transparent

Competent

Respect others

Real & genuine

Make things right

Show loyalty

Value improvement

Confront reality

Practice accountability


Dependable

- Trustworthiness

Never tell a lie

- Integrity

Apologize

- Humility

BUILD TRUST


CREATE ACCOUNTABILITY

“You must inspect what

you expect!”

Zig Ziglar

“See You at the Top”

“You can’t get a culture of

safety excellence without

accountability!”

Dr. Dan Petersen



The Five Dysfunctions of a Team

by Patrick Lencioni

© 2002 The Table Group

Avoidance of Accountability

Lack of Commitment

Fear of Conflict

Inattention to Results

Absence of Trust


ACCOUNTABILITY REMEMBER THE ALPHABET

Accountability builds

Culture which influences

Behavior that results in

Excellence.

Dr. Dan Petersen



Create Accountability

Optimize 3 “Moments of Truth”

The Beginning

Every day

Periodic Summary

Drivers . . . doers . . . draggers!


CREATE ACCOUNTABILITY

“Business is a game of follow

the leader. As the leader goes,

so goes the team.”

David Crouch

Caterpillar Safety Services


LEAD WITH PASSION “A great leader’s courage to

fulfill his vision comes from

passion, not position!” John Maxwell

Author & Speaker

“No organization will rise

above the passion of the

leader!” Ken Blanchard


LEAD WITH PASSION Mission

Vision

Principles

Gifts

Occurrences

Loyalties

Disposition

Martin Luther King Jr.

Mother Teresa

Mahatma Gandhi


Three Skills that enable Emergent Leadership

When you . . .

You become an emergent leader who influences others to give their best every day. When everyone gives their best each day, a zero-incident culture becomes a real possibility!

• Trust build

• Accountability, and create

• Passion . . . lead with


Result – Performance is Improved

49

© 2013 Caterpillar All Rights Reserved 50

“THE EXCELLENT EXPERIENCE”

BY C. DAVID CROUCH


Buckingham, Marcus, First, Break All the Rules.

Covey, Stephen, Principle-Centered Leadership.

Covey, Stephen M.R., The Speed of Trust.

Crouch, C. David, The Excellent Experience.

Lencioni, Patrick, The Five Dysfunctions of a Team.

Miller, John, Accountability & the QBQ!

Petersen, Dan, Authentic Involvement.

Pink, Dan, Drive.

The Oz Principle.

Resources for Further Study

51


Consulting Services

- The ZIP™ Process

Leadership Training & Development

- S.T.A.R.T.™

- Speak Up! Listen Up!

- Recognize It!

- Emergent Leadership

- On the Front Line

- Safety Accountability

Other Products/Services

- Visit safety.cat.com

Caterpillar Safety Services


ATCO Electric, Edmonton, Alberta, Canada

Atkinson Construction, Broomfield, CO

Baxter Healthcare, Deerfield, IL

CPS Energy, Public Utility, San Antonio, TX

Hawaiian Electric Company, Honolulu, HI

Lane Electric, Eugene, OR

Knife River Construction, Bismark, ND

MeadWestvaco Paper Company, Columbus, GA

NVEnergy, Public Utility, Las Vegas, NV

Pembina Pipeline, Calgary, Alberta, Canada

Progress Rail, Paducah, KY

Snohomish Public Utility, Snohomish, WA

Companies Creating Safety Excellence



For more information about our services:

Rachel Proper – Marketing/Communications Rep

[email protected] | Phone: 309.636.5131

THANK YOU FOR YOUR TIME!

Documents

Emergent Leadership: Drive Safety Excellence Through Trust, … s/eeiFall2014... · 2014-10-07 · Emergent Leadership: Drive Safety Excellence Through Trust, Accountability and Passion