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Emergency Response & Crisis Management:
The Important Role of Information Technology
Name two things thata) people never get enough
of, b) are always lacking in crisis
Communication Planning In today’s world, most
communication takes place through
Information technologies
Distinctions in Audience
With whom are we communicating? Higher Education
Staff /students /general public K-12 audience
Parents / general public Staff students
Situation communicated in age-appropriate terms
The context… December 2004, emergency
response capability assigned to me March 21, 2005 Red Lake, MN Mayor Furness, Chief Magnus, Lt.
Paul Laney “Are we ready for something
like that?” “I don’t know, but will find out”
The context…
Four stages Prevention/mitigation –anti-bullying
programs, School Resource Officers etc.
Preparedness – Plan equip train
Response – can your staff execute the plan!
Recovery – including reunification of students and parents, counseling etc.
The context… Train building response teams Train leadership Expand equipment
Radios and cameras Police & fire train in buildings
Police train in multiple and single man entry
Secret Service Threat Assessment ||: Test, evaluate, revise plan :||
The context…
adopted by schools in Cass & Clay Counties adapted to their buildings
After discussions with law enforcement
and superintendents, the plan is
CASS COUNTY, ND
• Central Cass Schools• Fargo Public Schools• Fargo Catholic Schools
Network• Hope-Page Schools• Kindred Public Schools• Mapleton Elementary
School• Maple Valley Schools• Northern Cass Schools• Oak Grove and Grace
Lutheran Schools• West Fargo Public
Schools
CLAY COUNTY, MN • Barnesville Public
Schools• Dilworth-Glyndon-Felton• Hawley Public Schools• Moorhead Public Schools• Park Christian Schools• Ullen-Hitterdahl Schools
Equipping the buildings
Surveillance cameras in all buildings Currently, 270 cameras feeding DVRs Each building’s cameras available to
principal All building can be viewed by six SROs
and me More later…
Equipping the buildings Floor plans of all buildings with
shut-offs, hazardous and flammable materials Set of CAD files for fire department Set of PDF files and laminated hard
copy for SWAT Flashdrives on DO personnel
Master fobs in every patrol car Master keys on shift commander’s
ring
Internal communication VoIP phones set with portable
switch creates portable Emergency Operations Center for District 3 sites configured in various areas of
the District Governmental Emergency
Telecommunications Service (GETS) card Priority service on all cell phone
systems
Internal communication Considering emergency alert software
extWARN, CampusE!ALERT etc. Multi-purpose like Microsoft
Communicator Message mapping as communication
tools 3/9/27 rule
Threat Assessment Team Student records database + Police database
Interoperability!
Interoperability Kenwood two-way radios
Realities of analog police radios in large buildings
Permanent frequency assignment programmed into police radios
IT personnel trained to operate each other’s networks
Surveillance camera feed Fiber buried to City of Fargo Images to SWAT van Future to MDTs Connected to RRRDispatchCenter
External communication
Emergency Notification Network Two communication department
employees from Each of the ten largest employees Employees that do not have access to
mass media
External communication
Connect-ED® of NTI Group 400,000 calls in 30 minutes
Our experience all initial calls completed in 8 minutes
Most of remaining time, redials and bad numbers
Up to six phone numbers for each parent
SMS
External communication Connect-ED®
MP3 attached to email Nightly synchronization with our
student information system Security – parsing information to
multiple servers Ability to create messages for any/all
subgroups Local interpretive services Not a fast process
Emergency Response & Crisis Management: The Important Role of Information Technology
Lowell Wolff, APRFargo Public Schools
Communication & [email protected]
