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City of Vancouver Disaster Management Update for
Council:Emergency Management and
Canada Task Force One (HUSAR) Deployment to Calgary
November 19, 2013
Jim Young, Assistant Chief Can-TF 1 LeaderKatie McPherson, Manager, Emergency Planning
Council direction – July 23, 2013
THAT Vancouver’s HUSAR Team be requested to provide an update to City Council on lessons learned from the Calgarydeployment
Presentation Outline
• Flood Overview and Impacts • City of Vancouver Response• Canada Task Force 1 Deployment• Operational Observations and Outcomes• Observations and Lessons from the EOC
Flood Statistics
‘Extreme’ Rainfall• A week of rain followed by 100 – 250 mm downpour on
June 20 led to overland flooding across ABBow River• Peak flow 2 400 m3 /s; 8x the regular flow• Normally 12 hours of notice from the time when
Minnewanka Dam overtops, in this case significantly lessElbow River• Peaked at 1 240 m3 /s; 12x the regular flowGlenmore Dam• Outflow was 700 m3 /s; 7x higher than normal,
overtopped at 23:30 June 20.
Calgary EOC Activation to Mandatory Evacuation
Thursday, June 2010:00: EOC Activation in anticipation of flooding13:00: Flood watch on the Elbow turns to flood warning;
flood watch for Bow still in effect18:00: Mandatory evacuation ordered for 6 communities,
including downtown; reception centres opened across the City
19:30: 20 communities under mandatory evacuation; Responders work overnight to evacuate buildings, including hotels and high rises in the downtown area
Downtown Calgary without power for 12 days, all schools closed.
More than 20 bridges were closed, many were overtopped by the flood waters
Transportation Impacts: 50 bus routes cancelled and 16 LRT Stations closed.
Mandatory evacuation for 110 000 people
Enmax intentionally de-energized large parts of the City to avoid catastrophic damage when substations were flooded.
Widespread power outages
Damage to Civic Assets
Calgary projects over $530 million in damages including:
• $26.5 million -City of Calgary Municipal Complex
• $10 million - Central Library
• $31 million - Police Headquarters
• $11.7 million - Light Rail Transit
• $10 million – Waste Treatment Plant
June 20 21 22 23 24 25 26 27 28 29 30 July
1 2 3
June 20:Calgary activates EOC and Declares State of Local Emergency
June 21:CoV staff monitor situation and assess available resources; Offer of assistance made to Calgary
June 22: 2 CoV staff deployed to Calgary as observers; support in Can-TF 2 ops centre
June 23: CoV staff observe in EOC, tour flooded areas
June 24: CoV staff tasked permanently to Can-TF 2 Ops Centre
June 27: 3:45 am rail bridge fails and 6 oil cars derail over Bow River
June 27: Can TF 1 deploys 30 members to support flood operations and EOC logistics
June 29: Can TF 1 deploys 20 additional members
July 3: Can TF 1 demobilizes
Calgary Response and Recovery Continues
Timeline of Vancouver Response
June 20 21 22 23 24 25 26 27 28 29 30 July
1 2 3
June 20:Calgary activates EOC and Declares State of Local Emergency
June 21:CoV staff monitor situation and assess available resources; Offer of assistance made to Calgary
June 22: 2 CoV staff deployed to Calgary as observers; support in Can-TF 2 ops centre
June 23: CoV staff observe in EOC, tour flooded areas
June 24: CoV staff tasked permanently to Can-TF 2 Ops Centre
June 27: 3:45 am rail bridge fails and 6 oil cars derail over Bow River
June 27: Can TF 1 deploys 30 members to support flood operations and EOC logistics
June 29: Can TF 1 deploys 20 additional members
July 3: Can TF 1 demobilizes
Calgary Response and Recovery Continues
Timeline of Vancouver Response
June 20 21 22 23 24 25 26 27 28 29 30 July
1 2 3
June 22: 2 CoV staff deployed to Calgary as observers; support in Can-TF 2 ops centre
June 23: CoV staff observe in EOC, tour flooded areas
June 24: CoV staff tasked permanently to Can-TF 2 Ops Centre
June 27: 3:45 am rail bridge fails and 6 oil cars derail over Bow River
June 27: Can TF 1 deploys 30 members to support flood operations and EOC logistics
Timeline of Vancouver Response
Calgary EOC
City of Vancouver Staff Observer Roles
• Granted full access to the EOC and observed and interviewed staff at all levels including: – EOC Management Team– Communications and 3-1-1– Emergency Social Services and Reception Centres– Planning, Operations, and Logistics Chiefs– Recovery Operations Centre– External Partners– Field staff
• Liaison between Vancouver and Calgary• Facilitated deployment of Can TF 1 to Calgary
June 20 21 22 23 24 25 26 27 28 29 30 July
1 2 3
June 20:Calgary activates EOC and Declares State of Local Emergency
June 27: 3:45 am rail bridge fails and 6 oil cars derail over Bow River
June 27: Can TF 1 deploys 30 members to support flood operations and EOC logistics
June 29: Can TF 1 deploys 20 additional members
July 3: Can TF 1 demobilizes
Calgary Response and Recovery Continues
Timeline of Vancouver Response
City of Vancouver Staff Support to Can TF-2 Operations Centre and Calgary EOC
• Command and support roles in Can-TF 2 Operations Centre responsible for pumping and humanitarian operations
• Regular situation reports to VFRS Department Operations Centre
• Logistics support in the Calgary Emergency Operations Centre
• Supported structural damage assessment teams
CAN-TF1 Deployment and Operational Roles
• 125 Members• Funding from the Province to
partially offset lost funding from Federal government
• Full complement of members including: Search dogs, VFRS, ENG, VPD, BCAS, Medical
Tactical Assignments
• Command and Control– Incident Action Plans
• Pumping Operations• Erosion assessments• Structural assessments
– Residential and Commercial– “Operation Door Knocker”
• Response presence• Humanitarian aid• Task Force demobilization
Can-Task Force 2 Ops Centre
Daily Briefings
Pumping Operations
Commercial Buildings
Residential Buildings
Operation “Door Knocker”
• 6000 individual address’ identified in the downtown area
• 5,350 inspections completed– Type 1: no damage– Type 2: damage sustained (could be significant)– Type 3: Significant damage with structural integrity
suspected
• Completed in 30 hours over a 2 day period
Erosion Assessment
Canine Team
Structural Support Damage
Logistics
Base of Operations (BoO)
Facilities Shelter
Demobilization
Lessons for HUSAR
First ever HUSAR response to support another team within Canada, key lessons included:
– Coordination between provinces and cities to mobilize teams
– Need for Memorandums of Agreement between cities– Value of interoperable systems to support
communication and joint operations involving Vancouver and Calgary Task Force members
– Communication with HUSAR family members– Skills and role of HUSAR team extend well beyond
Heavy Urban Search and Rescue
Lessons for Vancouver Emergency Management
1. Public Information and Communication– Mayor Nenshi played a critical role in social media and in
communicating public safety messages– City of Calgary website crashed so forced to use a blog instead– Reception centres were a good location to get information out
to the public, and to help support citizens to safely re-enter their homes
Implementation in Vancouver: – Revising emergency communications plan to include significant
social media component, redundant systems to support key role of Mayor and Council in public emergency communications
– Building volunteer roles to support public information at reception centres
2. Volunteer Management– Volunteers are critical in recovery but may overwhelm
resources if not sufficiently planned for. – Supporting grassroots efforts may be more effective than
managing huge numbers of untrained volunteers.
Implementation in Vancouver: – Ongoing expansion of Vancouver Volunteer Corps program – Focus on planning for ‘spontaneous’ volunteers.
Lessons for Vancouver Emergency Management
Lessons for Emergency Management in Vancouver
3. Recovery planning should start as soon as possible and include the private sector
– Mayor and City Manager chaired the Recovery Operations Centre to identify critical recovery priorities and cut through red tape so that recovery efforts could start as soon as the water receded.
– Business community was represented at the EOC and provided support during response and insight into business recovery
Implementation in Vancouver: – Piloting business engagement program with local business
partners including delivery of business continuity workshops– 2014 workplan includes increased focus on recovery planning.
4. Command staff support is critical and urgent in a disaster
– High rate of burnout among senior positions in the EOC and staff on the ground.
– Without enough staff in command roles, it becomes difficult to manage and coordinate resources on the ground that come from different cities, agencies, and non-profits. Sending field staff without sending command staff is not effective.
Implementation in Vancouver: – Ramping up training for command staff in the organization
with targeted EOC staff training program; – Exploring options for joint training and mutual aid agreements
with other municipalities to provide command staff during a response.
Lessons for Emergency Management in Vancouver
5. Evacuation and subsequent damage assessment is most effective when coordinated and well documented
– Many people agencies and volunteers were involved in the evacuation that had not previously worked together.
– Initially there were challenges tracking damage assessment, sending out multi-agency teams was better for the public and the EOC
Implementation in Vancouver: – Established multi-agency Emergency Planning Team of internal
and external partners to tackle complex planning tasks– Refining evacuation plans and developing tools to support mass
evacuations– Refining damage assessment process and continuing to train
staff in post-EQ assessment
Lessons for Emergency Management in Vancouver
On-going Learning
• Joint planning and regular engagement with staff in Calgary, including to support each other in future emergencies– Deputy Chief of CEMA presented to staff and regional partners
in October– Supervisor of Crisis Communications speaking to staff and
regional partners in December– On-going efforts with 3-1-1 in Calgary
• Vancouver staff continue to share experience and knowledge with regional partners
• Formal After Action Report from the City of Calgary to be released in 2014.
Vancouver’s support was appreciated and acknowledged