Emc+Symmetrix+Vmax+Clariion+Plug in.mk 90ios043 01

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Getting Help

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Contents

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MK-90IOS043-01

Hitachi IT Operations AnalyzeEMC Symmetrix VMAX/CLARiiON Plug-in User Guid


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EMC Symmetrix VMAX/CLARiiON Plug-in User Guide

2012 Hitachi, Ltd. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or by any means, electronic ormechanical, including photocopying and recording, or stored in a database or retrieval system for anypurpose without the express written permission of Hitachi, Ltd. (hereinafter referred to as "Hitachi").

Hitachi reserves the right to make changes to this document at any time without notice and assume noresponsibility for its use. This document contains the most current information available at the time ofpublication. When new or revised information becomes available, this entire document will be updated and

distributed to all registered users.

All of the features described in this document may not be currently available. Refer to the most recentproduct announcement or contact Hitachi using its Web portal for information about feature and product

availability.

By using this software, you agree that you are responsible for:

a) Acquiring the relevant consents as may be required under local privacy laws or otherwise from employeesand other individuals to access relevant data; and

b) Ensuring that data continues to be held, retrieved, deleted or otherwise processed in accordance withrelevant laws.

Hitachi is a registered trademark of Hitachi, Ltd., in the United States and other countries. Hitachi Data

Systems is a registered trademark and service mark of Hitachi in the United States and other countries.

EMC Symmetrix VMAX/CLARiiON is a registered trademark of EMC Corporation in the United States.

All other trademarks, service marks, and company names are properties of their respective owners.


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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viProduct version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Document revision level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Referenced documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viDocument conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Accessing product documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiGetting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

1 Introducing the EMC Symmetrix VMAX/CLARiiON plug-in....................................1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Management server requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2EMC Symmetrix VMAX/CLARiiON node requirements . . . . . . . . . . . . . . . . . 1-2Preparing SMI-S for EMC Symmetrix VMAX/CLARiiON nodes . . . . . . . . . . . 1-3

2 Managing EMC Symmetrix VMAX/CLARiiON plug-in installations........................2-1

Installing the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . . . 2-2Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . 2-3Removing the EMC Symmetrix VMAX/CLARiiON plug-in . . . . . . . . . . . . . . . . . . 2-3

Confirming EMC Symmetrix VMAX/CLARiiON plug-in installation andremoval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4


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3 Viewing information for EMC Symmetrix VMAX/CLARiiON nodes........................3-1

Viewing information for EMC Symmetrix VMAX/CLARiiON nodes . . . . . . . . . . . .3-2Viewing status information for EMC Symmetrix VMAX/CLARiiON nodes. . . .3-2Viewing components of EMC Symmetrix VMAX/CLARiiON nodes. . . . . . . . .3-3Viewing performance information for EMC Symmetrix VMAX/CLARiiON

nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4Reviewing the limitation for the EMC Symmetrix VMAX/CLARiiON plug-in . .3-6

Rediscovering EMC Symmetrix VMAX nodes previously monitoredby IT Operations Analyzer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Referring to the Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7


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Preface

The EMC Symmetrix VMAX/CLARiiON Plug-in User Guide isintended for users who want to install the EMC Symmetrix VMAX/CLARiiON plug-in and enable the discovery and monitoring ofadditional, in-depth performance metrics, using IT OperationsAnalyzer.

This preface includes the following information:

Intended audience Product version Referenced documents Document revision level Getting help

Document conventions Accessing product documentation Getting help Comments


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Intended audience

This document is intended for system administrators and other users whoare responsible for installing, configuring, and operating Hitachi ITOperations Analyzer and the EMC Symmetrix VMAX/CLARiiON plug-in.

Readers of this document are expected to be familiar with the following:

Hitachi IT Operations Analyzer basic usage

Network protocols such as SMI-S and SNMP

Product version

This document applies to the EMC Symmetrix VMAX/CLARiiON plug-inversion 1.4 or later and IT Operations Analyzer version 3.1.0 or later.

Document revision level

This section provides a history of the revisions to this document.

Referenced documents Hitachi IT Operations Analyzer Getting Started Guide, MK-98IOS001

Hitachi IT Operations Analyzer Getting Started Guide: DeviceConfiguration Supplement, MK-90IOS006

Hitachi IT Operations Analyzer Help

Document conventions

This document uses the following icon to draw attention to information:

This document uses the following typographic conventions:

Revision Date Description

MK-90IOS043-00 June 2012 Initial Release

MK-90IOS043-01 November 2012 Revision 1, supersedes and replacesMK-90IOS043-00.

Symbol Meaning Description

Information Calls attention to information that is essential to thecompletion of a task.

Convention Description

Bold Indicates text in a window, other than the window title, includingmenus, menu options, buttons, fields, and labels.

Example: Click OK.


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Accessing product documentation

Your site has online access to product-related and other information andresources, through the IT Operations Software Portal:

http://www.itoperations.com

The IT Operations Software Portal provides a knowledge base that includestechnical and configuration resources, and it includes product-relateddownloads and updates:

By registering on the IT Operations Software Portal, you can access theknowledge base, FAQs, forums and videos.

If your organization has a valid Software Maintenance, then it candownload updates.

Getting help

If you purchased IT Operations Analyzer and have a current product supportagreement, then please collect the following information:

The product name and version number

The operating system name and revision or service pack number

The serial number of the license for which you are requesting help

The content of any error messages that are displayed

The circumstances surrounding the error or failure

A description of the problem and what has been done to try to solve it

After you collect this data, contact the Hitachi Data Systems Support Center.

Following is a link to the Hitachi Data Systems web site, where you canobtain current telephone numbers and other contact information for theHitachi Data Systems Support Center:

http://www.hds.com/services/support/

Italic Indicates a variable, which is a placeholder for actual text providedby the user or system. In the case of version information, the italic xrepresents all subsequent versions. Examples:

Copy source-file target-file.

Kernel version 2.6.x.Note: Angled brackets (< >) are also used to indicate variables.

Convention Description

NOTE: If you are working with a trial version of the product, then please

refer to the self-service materials that are located on the IT OperationsSoftware Portal: http://www.itoperations.com
http://www.itoperations.com/http://www.hds.com/services/support/http://www.itoperations.com/http://www.itoperations.com/http://www.itoperations.com/http://www.hds.com/services/support/


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Comments

Please send us your comments about this document:[email protected]. Include the document title, number, and revision,and refer to specific section(s) and paragraph(s) whenever possible.

T h an k y o u ! (All comments become the property of Hitachi Data SystemsCorporation.)
http://itoperations.hds.com/http://itoperations.hds.com/http://localhost/var/www/apps/conversion/tmp/scratch_5/http://itoperations.hds.com/http://itoperations.hds.com/http://itoperations.hds.com/


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Introducing the EMC Symmetrix VMAX/CLARiiON plug-in 11


1

Introducing the EMCSymmetrix VMAX/CLARiiON

plug-in

This chapter provides an overview of the EMC Symmetrix VMAX/CLARiiON plug-in and the requirements for supporting it withinHitachi IT Operations Analyzer.

Overview

System requirements


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12 Introducing the EMC Symmetrix VMAX/CLARiiON plug-in


OverviewThe EMC Symmetrix VMAX/CLARiiON plug-in enables the discovery andmonitoring of additional, in-depth performance metrics for EMC SymmetrixVMAX/CLARiiON nodes, using IT Operations Analyzer. IT OperationsAnalyzer provides a unified, web-based interface that can display a numberof status fields for nodes and their components.

System requirementsThe following sections identify the system requirements for the ITOperations Analyzer management server and EMC Symmetrix VMAX/CLARiiON nodes.

Management server requirements

The management server is the machine on which IT Operations Analyzer isinstalled. To support the installation of the EMC Symmetrix VMAX/CLARiiONplug-in and subsequent monitoring of performance for EMC SymmetrixVMAX or EMC CLARiiON nodes, the management server must be running IT

Operations Analyzer version 3.1.0 or later.For information about the management servers operating system, diskspace, memory, and processor speed requirements, please refer toTable 2-1 of the Hitachi IT Operations Analyzer Getting Started Guide.

EMC Symmetrix VMAX/CLARiiON node requirements

EMC Symmetrix VMAX, EMC CLARiiON AX4, and CX4 are supported.

In order for the EMC Symmetrix VMAX/CLARiiON plug-in to monitor in-depth performance metrics and collect statistics from the EMC SymmetrixVMAX or EMC CLARiiON node, you must enable Performance Data Logging

by using the native EMC tools (for example, NaviCLI or the Navisphere GUIor the EMC SMC or SPA).


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Introducing the EMC Symmetrix VMAX/CLARiiON plug-in 13


Preparing SMI-S for EMC Symmetrix VMAX/CLARiiON nodes

For information about preparing SMI-S for EMC Symmetrix VMAX/CLARiiONnodes, please refer to Chapter 5 of the Hitachi IT Operations AnalyzerGetting Started Guide: Device Configuration Supplement.

NOTE: When the Performance Data Logging service is stopped, the EMCSMI-S provider might not provide the plug-in with its status change(stopped). In that case, the following is reflected in IT Operations Analyzer:

The Processor Utilization metric shows 100%

All metric monitoring is stopped (no performance graph line displays)

You might need to restart the EMC CIMOM so that the SMI-S providerupdates the status of the Performance Data Logging service.

In addition, in certain scenarios, some versions of the EMC SMI-S providerhave problems with the discovery and monitoring of EMC Symmetrix VMAX/CLARiiON nodes. It is recommended that you restart the EMC CIMOMwhenever discovery or monitoring issues are encountered. For moreinformation, refer to the EMC SMI-S provider's documentation, or contactEMC support.


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14 Introducing the EMC Symmetrix VMAX/CLARiiON plug-in



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Managing EMC Symmetrix VMAX/CLARiiON plug-in installations 21


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Managing EMC SymmetrixVMAX/CLARiiON plug-in

installations

This chapter describes the following installation and installation-related tasks:

Installing the EMC Symmetrix VMAX/CLARiiON plug-in Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in Removing the EMC Symmetrix VMAX/CLARiiON plug-in Confirming EMC Symmetrix VMAX/CLARiiON plug-in

installation and removal


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22 Managing EMC Symmetrix VMAX/CLARiiON plug-in installations


Installing the EMC Symmetrix VMAX/CLARiiON plug-in

On the management server, you will run the Setup.exefile for the plug-into launch the InstallShield Wizard. Then, you will use the InstallShieldWizard, shown in Figure 2-1, to complete the installation.

Figure 2-1: Welcome panel of the InstallShield Wizard

To install the EMC Symmetrix VMAX/CLARiiON plug-in on themanagement server:

1. Run the executable file, Setup.exe.

The installation wizard displays the Welcome panel.

2. Click Next to continue to the Installation panel.

3. Click Finish to complete the installation.

4. To confirm that the EMC Symmetrix VMAX/CLARiiON plug-in wasinstalled, see Confirming EMC Symmetrix VMAX/CLARiiON plug-in

installation and removal on page 2-4.

NOTE: In a Microsoft Windows environment, you must be logged on as

a user with administrator privileges.


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Managing EMC Symmetrix VMAX/CLARiiON plug-in installations 23


Reinstalling the EMC Symmetrix VMAX/CLARiiON plug-in

After the EMC Symmetrix VMAX/CLARiiON plug-in is installed on themanagement server, you can run the Setup.exefile again to reinstallprogram features, if needed. In this case, the Setup Maintenanceprogram of the InstallShield Wizarddisplays.

Select Repairto retain the same configuration that was used during the lastinstallation.

To reinstall the EMC Symmetrix VMAX/CLARiiON plug-in on themanagement server:


The Setup Maintenance program of the InstallShield Wizarddisplays.

2. Select Repairthen click Next.

3. Click Finishto complete the installation.

Removing the EMC Symmetrix VMAX/CLARiiON plug-in

You can uninstall the EMC Symmetrix VMAX/CLARiiON plug-inby running theSetup.exefile for the plug-in. In this case, the Setup Maintenanceprogram of the InstallShield Wizarddisplays.

Select Removeto remove all installed features.

To remove the EMC Symmetrix VMAX/CLARiiON plug-in from themanagement server:


The Setup Maintenance program of the InstallShield Wizarddisplays.

2. Select Removethen click Next.

3. In the confirmation window, click Yes.

4. Click Finishto complete the removal of the EMC Symmetrix VMAX/CLARiiON plug-in

5. To confirm that the EMC Symmetrix VMAX/CLARiiON plug-in wasremoved, see Confirming EMC Symmetrix VMAX/CLARiiON plug-ininstallation and removal on page 2-4.

NOTE: In a Microsoft Windows environment, you must be logged on as auser with administrator privileges.


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24 Managing EMC Symmetrix VMAX/CLARiiON plug-in installations


Confirming EMC Symmetrix VMAX/CLARiiON plug-ininstallation and removal

Whenever you install or remove the EMC Symmetrix VMAX/CLARiiON plug-in, you can confirm the outcome within the Settingsmodule of ITOperations Analyzer.

When you:

Install the EMC Symmetrix VMAX/CLARiiON plug-in, it is displayed inthe Plug-in Controlpanel.

Remove the EMC Symmetrix VMAX/CLARiiON plug-in, it is no longerlisted in the Plug-in Controlpanel.

Figure 2-2provides an example of the Plug-in Control panel. The EMCSymmetrix VMAX/CLARiiON link is displayed. In this case, the plug-inhas been installed.

Figure 2-2: Successful EMC Symmetrix VMAX/CLARiiON plug-ininstallation

To confirm the installation or removal of the EMC Symmetrix VMAX/CLARiiON plug-in:

1. Log on to IT Operations Analyzer.

2. Click Settings to display the Settings Menu.

3. From the Settings Menu choose Plug-in Control.

4. If you:

Installed the EMC Symmetrix VMAX/CLARiiON plug-in, verify that itis listed in the Plug-in Control panel. If it is listed, click the EMCSymmetrix VMAX/CLARiiON link to view the plug-in information.

Removed the EMC Symmetrix VMAX/CLARiiON plug-in, verify thatno EMC Symmetrix VMAX/CLARiiON link is listed in the Plug-inControl panel.


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Viewing information for EMC Symmetrix VMAX/CLARiiON nodes 31


3

Viewing informationfor EMC Symmetrix

VMAX/CLARiiON nodes

This chapter describes how to use IT Operations Analyzer to viewEMC Symmetrix VMAX/CLARiiON information.

Viewing information for EMC Symmetrix VMAX/CLARiiONnodes


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32 Viewing information for EMC Symmetrix VMAX/CLARiiON nodes


Viewing information for EMC Symmetrix VMAX/CLARiiONnodes

You can view EMC Symmetrix VMAX/CLARiiON nodes, components, andperformance information in the Monitoringmodule:

1. Click Monitoring Menu.

2. Select All nodes.

The All nodespanel lists every node.

Viewing status information for EMC Symmetrix VMAX/CLARiiONnodes

Figure 3-1shows the status information that is displayed for a selected EMCSymmetrix VMAX/CLARiiON node.

Figure 3-1: Status information displayed for a selected node

To view status information:

1. Open the Monitoringmodule.

2. From the Monitoring Menu, select All nodes.

3. From the viewing area that lists the nodes, select a node, then click the

Status Info tab.


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Viewing components of EMC Symmetrix VMAX/CLARiiON nodes

Figure 3-2shows the component information that is displayed for a selectedEMC Symmetrix VMAX/CLARiiON node.

Figure 3-2: Component information displayed for a selected node

To view component information:



3. From the viewing area that lists the nodes, select a node, then click the

Componentstab.

The following list includes the component status information that issupported by the EMC Symmetrix VMAX/CLARiiON plug-in:

Storage Fan

Storage Power Supply

Storage Battery

Storage Controller

Storage Disk Drive

Storage Volume

Storage FC Port

Storage iSCSI Port

LUN


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Viewing performance information for EMC Symmetrix VMAX/

CLARiiON nodesFigure 3-3shows the performance information that is displayed for aselected EMC Symmetrix VMAX/CLARiiON node.

Figure 3-3: Performance information displayed for a selected node

To view performance information:



From the viewing area that lists the nodes, select a node, then click thePerformancetab.

Table 3-1lists the performance metrics supported by the EMC SymmetrixVMAX/CLARiiON plug-in:

NOTE: The plug-in supports only thin-provisioned volumes as StorageVolume components for EMC Symmetrix VMAX nodes. For EMC CLARiiONnodes, the plug-in supports all volume types (including thin volumes) asStorage Volume components.

NOTE: By default, Status Monitoring is disabled for some of the metrics.For information about enabling Status Monitoring, refer to the online Helpwithin IT Operations Analyzer.


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Table 3-1: Supported performance metrics

# Component name Metrics

1 StorageController Processor Dirty Pages1

2 Processor KBytes Read / sec1

3 Processor KBytes Transferred / sec

4 Processor KBytes Written / sec1

5 Processor Read IOPS

6 Processor Utilization

7 Processor Write IOPS

8 Processor Total IOPS

9 Processor IO Response Time

10 Processor Service Time

11 Processor Queue Length

12 StorageVolume Volume Explicit Trespasses / sec1

13 Volume Implicit Trespasses / sec1

14 Volume Explicit Trespasses1

15 Volume Implicit Trespasses1

16 Volume Forced Flushes / sec1

17 Volume Read Hit IOPS

18 Volume Write Hit IOPS

19 Volume Write IOPS

20 Volume Read IOPS

21 Volume Total IOPS

22 Volume IO Response Time

23 Volume Service Time

24 Volume Queue Length

25 Storage FC Port FC Ports MB/sec2

26 FC Ports IO/sec2


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Reviewing the limitation for the EMC Symmetrix VMAX/CLARiiONplug-in

If the EMC Symmetrix VMAX/CLARiiON and EMC CLARiiON plug-ins are bothinstalled, then IT Operations Analyzer will attempt to apply both plug-ins toto the EMC Symmetrix VMAX/CLARiiON nodes, and the resulting displayinformation will be incorrect.

To avoid this conflict between plug-ins:

1. Delete the EMC CLARiiON nodes from IT Operations Analyzer.

a. Login and open the Settingsmodule.

b. From the Settings Menu, go to the Discoverysection, then clickMonitored Nodes.

c. Select the nodes to be removed from the list, then click Remove.

d. Click Removed Nodes.

e. Locate the nodes you want to delete, then click Delete.

2. Uninstall or deactivate the EMC CLARiiON plug-in.

3. If the EMC Symmetrix VMAX/CLARiiON plug-in is not already installed,then install it.

4. Discover the EMC CLARiiON nodes.

27 Storage Pool Write Cache Hit Ratio

28 StoragePool Freespace

29 Storage Pool Read IOPS

30 Storage Pool Write IOPS

31 Storage Pool Total IOPS

32 Storage Pool Queue Length

33 Storage Pool Forced Flushes/sec1

34 Storage Pool Raw Capacity

35 Storage Pool Raw Used Capacity

36 Storage Pool Raw Free Capacity

37 Storage Pool Raw Percent Free Capacity

Notes:

1. This metric is not supported by the EMC Symmetrix VMAX node.

2. This metric is only supported by EMC SMI-S Provider version 4.4 or later.

# Component name Metrics

NOTE: Storage Pool-related performance metrics are for Storage Pool orRAID Group.

NOTE: The nodes are moved to theRemoved Nodespanel, where youcan permanently delete them.


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Rediscovering EMC Symmetrix VMAX nodes previously monitoredby IT Operations Analyzer

If your configuration has existing EMC Symmetrix VMAX nodes that havebeen previously discovered and monitored by IT Operations Analyzer, youwill need to rediscover these nodes, when you install the EMC SymmetrixVMAX/CLARiiON plug-in.

To rediscover previously monitored EMC Symmetrix VMAX nodes:

1. Delete the EMC Symmetrix VMAX nodes from IT Operations Analyzer.

a. Login and open the Settingsmodule.

b. From the Settings Menu, go to the Discoverysection, then clickMonitored Nodes.

c. Select the nodes to be removed from the list, then click Remove.

d. Click Removed Nodes.

e. Locate the nodes you want to delete, then click Delete.2. If the EMC Symmetrix VMAX/CLARiiON plug-in is not already installed,

then install it.

3. Discover the EMC Symmetrix VMAX nodes.

Referring to the Help

For more information about the Status Infotab and the Componentstab,refer to the online Help within IT Operations Analyzer. Within the Help, referto Monitoring Your Environment, and review the topic, Reviewing theLower Information (Tabbed) Area.

NOTE: The nodes are moved to theRemoved Nodespanel, where youcan permanently delete them.


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Emc+Symmetrix+Vmax+Clariion+Plug in.mk 90ios043 01