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1© Copyright 2009 EMC Corporation. All rights reserved.
How to be successful the 1st time
EMC Ionix ControlCenter 6.1
UB7 – Need to know
2© Copyright 2009 EMC Corporation. All rights reserved.
Agenda
Changes in Agent Compatibility
Symmetrix Enginuity Support Managing Symmetrix Arrays
Solaris x86 Agents
UB7 & Solutions Enabler Database Support
Pre-UB7 Preparation Flow Chart
Pre-install checks of UB7 Extra Steps for Success
UB7 Installer Pre-checks & Restarting Flow Chart
Apply UB7 – Summary of Steps
Post UB7 Information
3© Copyright 2009 EMC Corporation. All rights reserved.
Planning Starts Here…
What is your Starting point?
Select your
starting point
Upgrading
from
CC 6.0
CC 5.2
No
Yes
CC 6.1 is
already
installed
Check the Revision of the install media.
Only use the media marked as Rev A02
• This can be downloaded from Powerlink or
requested through Software Refresh
Caution: Do not use the media marked Rev A01
Yes
Gather the key information:
• Symmetrix Enginuity Version
• Database Versions
Installing
CC 6.1Yes
No
4© Copyright 2009 EMC Corporation. All rights reserved.
Agent Compatibility
Backwards compatibility with 5.2_sp5 and 6.1 is with these agents only:– Master Agent
– Host Agents
– Oracle Agent
– Common Mapping Agent for Hosts and Databases
Any host that is using Invista storage must have the Host Agent patched to UB7 version or later.
All other agents must be at UB7 or later
5© Copyright 2009 EMC Corporation. All rights reserved.
Symmetrix Enginuity Support
Symmetrix and SDM Agent are no longer backwards compatible
Symmetrix Enginuity Support adheres to the EMC Support Matrix – Reference Table 23 of the ControlCenter Support Matrix, rev A18 and later
– There is no support for these dropped versions of Enginuity; 5265, 5266,5267,5566, 5669, 5670
Enginuity 5670 Risk Statement– Symmetrix with 5670 will discover with UB7 Symmetrix Agent and SE 7.1
– This Symmetrix (5670) can be discovered, but no support will be provided.
– This Enginuity version needs to be upgraded as soon as possible to the targeted version.
6© Copyright 2009 EMC Corporation. All rights reserved.
Managing Symmetrix Arrays
The Symmetrix and SDM agents follows the Solutions Enabler supported Enginuity versions.
UB7 requires Solutions Enabler 7.1
Observe Enginuity Support
Symmetrix and SDM must be upgraded to the UB7 or later version
SMC 7.1 is required for active management of Symmetrix Arrays.
Starting with Enginuity 5874 - SMC is installed on the Array’s Service Processor
SMC scalability is 10 Arrays or up to 80k devices.
Gatekeeper requirements – P&S, (November 2009 Rev A11) Guideline A11 on page 43
Symmetrix Management with SMC, Symmetrix Storage Agent and SDM Agent
All Arrays
running 5567,
5568,5671 or
higher
All other versions of
Enginuity not listed
above is not
supported and must
be upgraded to the
target level
Gather Databases
versions being
monitored
Yes
No
Gather the key information:
• Symmetrix Enginuity Version
• Database Versions
Solutions
Enabler 7.1 is
required
No Support
7© Copyright 2009 EMC Corporation. All rights reserved.
UB7 & Solutions Enabler Database Support
Gather Databases
versions being
monitoredThe Common Mapping Agent could be
5.2.0.5.x, 6.0.0.x.x and 6.1.0.x.x versions
Sybase 15.0.3 is supported on AIX with
Solutions Enabler 7.1 (AQP – Q1/2010)
Proceed after all the
conditions stated
here are understood
and/or planned for
Database Version Agent SE 6.5.x SE 7.0.x SE 7.1.x
OracleSee Table 41 of
Support Matrix
Oracle Agent +
SEPre-UB5 Only Yes (UB5) Yes
Oracle ASMSee Table 41 –
Footnote A
Oracle Agent +
SENo No Yes
Sybase 12.5 CMA + SE Pre-UB5 Only Yes (UB5) HP-UX, AIX, Solaris
Sybase 15.0.3 (Q1/2010) CMA + SE No No HP-UX, AIX, Solaris
SQL Server 2000 Sp3, 2005 CMA + SE Pre-UB5 Only Yes (UB5) Yes
UDB DB2 7.1 - 8.2 CMA + SE Pre-UB5 Only Yes (UB5) Yes
Informix 7.3, 9.1, 9.4 CMA + SE Pre-UB5 Only No No
Informix
Informix DB is no longer support by SE 7.x
For continued support is only through a pre-UB5
CMA and Solution Enabler 6.5
Plan for this support before Upgrading to UB7
Yes
No
8© Copyright 2009 EMC Corporation. All rights reserved.
9© Copyright 2009 EMC Corporation. All rights reserved.
Select your
starting point
Upgrading
from
CC 6.0
CC 5.2
No
Yes
CC 6.1 is
already
installed
Check the Revision of the install media.
Only use the media marked as Rev A02
• This can be downloaded from Powerlink or
requested through Software Refresh
Caution: Do not use the media marked Rev A01
Yes
UB7 Preparation Flow Chart
Installing
CC 6.1Yes
No
All Arrays
running 5567,
5568,5671 or
higher
All other versions of
Enginuity not listed
above is not
supported and must
be upgraded to the
target level
Yes
No
Gather the key information:
• Symmetrix Enginuity Version
• Database Versions
Gather Databases
versions being
monitoredThe Common Mapping Agent could be
5.2.0.5.x, 6.0.0.x.x and 6.1.0.x.x versions
Sybase 15.0.3 is supported on AIX with
Solutions Enabler 7.1 (AQP – Q1 2010)
Proceed after all the
conditions stated
here are understood
and/or planned for
Informix
Informix DB is no longer support by SE 7.x
For continued support is only through a pre-UB5
CMA and Solution Enabler 6.5
Plan for this support before Upgrading to UB7
Yes
No
Solutions
Enabler 7.1 is
required
No Support
10© Copyright 2009 EMC Corporation. All rights reserved.
Pre-install checks for UB7
Download the following patches from Powerlink:
– UB7 – CC_4673
– Backup/Restore Scripts – CC_4563
– MRLK7.1.0 – CC_4718
– STS Repository OCPU – April 09 CC_4601 or later
– ControlCenter Repository OCPU – April 09 CC_4603 or later
Check is if SSL is disabled
– If ControlCenter components are not functioning after the UB is applied, the SSL state may be the cause.
– Run lsnrctl status
If port is 1575 – SSL is enabled
If port is 1521 – SSL is disabled
Verify ample Disk Space to applying UB7
– UB7 has a 8 GB free space requirement which is checked before installing UB7
Create a snap-shot for a roll-back
– Always create a copy of ControlCenter directories for before upgrading or patching (UBs and OCPUs)
– Install CC_4563 (Backup/Restore Scripts)
– Follow the instructions for taking a snap-shot of the ControlCenter directory and OS settings
Step for success…
11© Copyright 2009 EMC Corporation. All rights reserved.
Extra Steps for Success
• Check the security settings of the ewallet.p12 file on each host containing a ControlCenter or StorageScope Repository
• Add administrators if not present, run this command
• cacls %ECC_INSTALL_ROOT%\dbsafe\ewallet.p12 /e /g Administrators:F
• This is now handled automatically with the A02 Install Media
• Validate access to the Oracle Databases• Run ecc_getversion (confirms health of Repository database)
• Run emcsts_getversion (confirms health of StorageScope database)
• Login as local ECCADMIN with Local Administrator rights
• Update Bundles can be installed using Terminal Services• Make sure all other Terminal Sessions are logged off and disconnected
• Make sure all other Command Prompt Windows and Explorer windows are closed.
12© Copyright 2009 EMC Corporation. All rights reserved.
13© Copyright 2009 EMC Corporation. All rights reserved.
UB7 Installer Pre-checks & Restarting Flow Chart
Check for 8 GB of free space on the ControlCenter Drive
Handling a upgrade failure (documented on page 10 of the UB7 Readme)
Installer Pre-Upgrade
Validation Checks
Passed
Yes
No
Open log file
and review
the cause of
the failure
Repository Pre-Upgrade Validation failed.
Please review <log_file>.
Aborting upgrade
Correct the
failure
condition
Open log file
and review
the cause of
the failure
Error upgrading database.
Please review <log_file>.
Please contact customer service
Regarding this upgrade failure.
Contact
Customer
Service
Apply patch / fix
provided by CS
Select OK on
original pop-up
message
Continue
Upgrading
Would you
like to retry the
database
upgrade?
Abort Installer
Roll-back is
required
Yes
No
WARNING: Locked files/folders were encountered while trying to back up <directory>
Would you like to try again? Yes/No
• Yes - The process locking the files needs to finish or be terminated before continuing
14© Copyright 2009 EMC Corporation. All rights reserved.
Apply UB7 - Summary of Steps
Run the UB7 InstallShield
Install time is 1 to 2 hours
Expect long pauses during the process
Monitor CPU Time activity by watching the Oracle.exe process in Task Manger
For distributed Infrastructures
1. Apply UB7 completely to the Server/Repository host
2. Apply UB7 simultaneous to:
1. StorageScope Host
2. Stores
3. Performance Manager
3. Upgrade the Console
Install the MRLK7.1 (CC_4718)
Take a snap-shot of ControlCenter using CC_4563– CD to <drive>:%ECC_INSTALL_ROOT%\HF4563
Apply the OCPU patches (Latest Oracle Security Patch Update is available on Powerlink)
1. ControlCenter Repository OCPU – April 09 CC_4603 or later
2. STS Repository OCPU – April 09 CC_4601 or later
Take a snap-shot of ControlCenter using CC_4563 (Refer to the Readme)
– CD to <drive>:%ECC_INSTALL_ROOT%\HF4563
15© Copyright 2009 EMC Corporation. All rights reserved.
Post UB7 Information
Upgrading the CLARiiON Agent - Workaround– UB5 to UB7 only, CLARiiON upgrade may fail - does not happen all the time
– In case of failure:
1. Stop the CLARiiON Agent
2. Launch Task Manager – Show Processes
3. Terminate the NaviSECCLI.exe process
4. Upgrade the CLARiiON Agent from the console
CLARiiON Configuration Alerts (FLARE 26)
– Alerts disappear in the Alerts View after a few seconds
– To check for CLARiiON Alerts – Review in Alert History
CLARiiON Virtual Provisioning Alert (FLARE 28)
– Thin Pool % Full Threshold Alert
– No other support for CLARiiON Virtual Provisioning
CLARiiON FLARE 29 not supported with UB7– Support will be provided with a patch
16© Copyright 2009 EMC Corporation. All rights reserved.
Post UB7 Information
Download the ControlCenter UB7 Native Install packages from Powerlink– Available January 2010, post UB7 GA
– Now includes the Oracle, CMA, Symmetrix and SDM Agents
– These NI packages will handle fresh install, agent upgrade, and agent patch functionality
Solaris x86 Agents– New platform support, Master and Host Agents ONLY
– Available only through the UB7 Native Install Package
– Solaris x86 agents will not be added to the Media Repository
Console– The initial start-up of the console may take an extended time to initialize. This could
take up to 5-minutes or longer to complete the process
– This will only happen once, per installed/upgraded console instance
17© Copyright 2009 EMC Corporation. All rights reserved.
Post UB7 Information
StorageScope Service Level/Tiering– LUN tagging via “Apply Changes” may not work
– Deviceprotection column may not be populated, if a specific sequence of actions is performed (See CC 6.1 Release Notes updated for UB7 for details)
– Running the ETL process in both cases above will resolve the issue
– Service Level/Tiering is not supported for IBM ESS arrays discovered with SMI-S
StorageScope Repository installed on customer supplied Oracle instance– Support for this option has been dropped
Oracle ASM Console Support– Tree, Properties, Relationships and Free Space Views
Oracle ASM StorageScope Support– Database capacity is found in the STS ASMDiskGroup field
18© Copyright 2009 EMC Corporation. All rights reserved.
Post UB7 Information
Windows Vista and Windows 7 Support– Added OS support for Console – Windows Vista and Windows 7
Performance Manager GUI Client is not supported
Windows 2008 R2 Support– Console only, Performance Manager GUI Client is not supported
– ControlCenter Agents
– Infrastructure components are not support
Watch for support 1H2010
Windows 2008 Hyper-V– Master and Host Agents only
19© Copyright 2009 EMC Corporation. All rights reserved.