Embedding LiteracyVCH Experiences

Linda Dempster, RN, MAExecutive Director, Quality, Patient Safety, and

Infection Prevention and Control

March 2013

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The Challenge

Complex system– Few regulations/standards/protocols– Communication issues/multiple team members– Interface between humans and machines

Risk of error is great!

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Embedding literacy and essential skills

Our work with:

“embedding literacy and essential skills in infection control practices in hospitals”

collaboration between VCH, HEU, Housekeeping and Decoda Solutions

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Decoda’s expertise

Literacy and essential skills for VCHsome examples:

1. patient education pamphlets2. housekeeping in hospitals

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The keys to infection prevention and control

prevention management

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Lab Technicians

Pharmacists

Nurses

Physicians

Patients

Infection Control Practitioners

Administrators

Infectious Disease

Physicians

Housekeepers

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Routine cleaning and maintenance of all mobile equipment

Good housekeeping practices

Appropriate use of antibiotics

Good hand cleaning

Treatment guidelines

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Patient education

TLC Project

original

9TLC Project

Version 2

TLC Project

Final version

TLC Project

original

TLC Project

Final version

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Housekeeper education-the before

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Difficult to read/understand

The after

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The carts before

• No clear understanding of exact steps to follow when cleaning

• No microfiber cloths• No colour coding

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The carts after

• Microfiber cloths• Colour-coded buckets

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Clear instructions for use

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Look where we are now

• we asked the housekeeper about the new carts-

• she said she really liked the new carts and especially the new micro fiber cloths

• "I can feel them cleaning better".

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Thank you!