Emanuela Froloshka IBS Learning solutions consultant Sofia, November 2006 E-learning with Thomson NETg & IBS Bulgaria

Emanuela FroloshkaIBS Learning solutions

consultant

Sofia, November 2006

E-learning with

Thomson NETg & IBS Bulgaria

Agenda

Thomson NETg

Thomson NETg Library

Thomson NETg Technology & Methodology

The MobilTel Case- practice of excellence

Q & A

THOMSON NETg

Thomson NETg

Thomson NETg (Thomson Learning group)

e-learning courses provider, since 1968

over 3000 courses

ca. 300 courses developed annually numerous language versions

state-of-the-art technology of content creation

over 4000 corporate clients

own center of research and development

new environment for synchronic learning (Live Now)

Over 60 regional offices in the world

Courses in 16 languages

Millions of users in the world

Dutch Polish Russian

English Chinese

German Japanese

French Korean

Spanish

Portuguese Italian

Thomson NETg

LearNow Content Offering

IT and Desktop Over 2,100 courses providing a broad and deep

content coverage

TechnologiesClient ServerDatabase Concepts and TechnologiesE-BusinessInternet TechnologiesNetworking and CommunicationsSecurityProgrammingSAPUNIX and Linux

Software VendorsIBM

Oracle

Microsoft

Novell

Cisco

End UserPC Fundamentals

Internet Basics

Microsoft Office

Lotus Notes

Adobe

Macromedia


German French Spanish Dutch Italian Portuguese Hungarian

Turkish Polish Korean Chinese Japanese Arabic Russian

IT and DesktopLocalized Languages

NETg provides localized content in the following languages:


Business and Professional Development Over 800 courses providing a broad and

deep content coverage

Interpersonal/Business Skills Communication Team Building Management Leadership Project Management Finance Customer Service Sales Marketing Consulting

Compliance/Regulation HIPAA

Diversity

Sexual Harassment

SpecialtySheshunoff

ELI

Avaya

Booher

PMI


UK English German French Japanese Spanish Italian

Business and Professional Development

Localized Languages

NETg provides localized content in the following languages:

Localized BPD Courses:

50% of content can change due to cultural differences, terminology, and business requirements.

NETg works with subject matter experts from the appropriate market to update the required changes.

The simulations are updated to reflect the appropriate business settings.

NETg main corporate clients

NETg academic clients

University of Michigan700 courses for 850 000

studentsUniversity of Illinois

1 200 courses for 90 000 students

Indiana University A 4 year contract with NETg

for $800 000University of South Alabama

500 courses

University of Phoenix

University of Kentucky

Cardean University

and many others...

THOMSON NETg

course library

THOMSON NETg course library

Very rich library with over 3000 titles

Library of objects - NETg Learning Object – consisting of 85,000 themes to be used in creation of personalized courses.

Tools to modify courses NLO+

• IT technologies Data bases, Network Solutions

• Basic Applications

• Courses On professional Development

• SAP R/3 & mySAP

• Internet/Web

Student


Basic desktop courses

Microsoft Office 2000 (29)





Microsoft Office XP (29)

PC Basics and Operating Systems (12)

ECDLThree levels of expertise:

Basic, Advanced User, Expert User


Microsoft Office XP

74011D - Complete Office XP Curriculum 74020 - Microsoft Word 2002 Fundamentals 74020D - Microsoft Word 2002 Curriculum 74021 - Microsoft Word 2002 Proficient User 74022 - Microsoft Word 2002 Expert User 74030 - Microsoft Excel 2002 Fundamentals 74030D - Microsoft Excel 2002 Curriculum 74031 - Microsoft Excel 2002 Proficient User 74032 - Microsoft Excel 2002 Expert User 74041 - Microsoft PowerPoint 2002 Proficient User 74041D - Microsoft PowerPoint 2002 Curriculum 74010 - Microsoft Office XP - New Features Part 1:

Overview, Word, Excel and PowerPoint 74010D - Microsoft Office XP - New Features Curriculum 74011 - Microsoft Office XP - New Features Part 2:

Access, Outlook and FrontPage 74050D - Microsoft Access 2002 Curriculum 74051 - Microsoft Access 2002 Proficient User 74052 - Microsoft Access 2002 Expert User

Microsoft Office XP

74070 - Microsoft Outlook 2002 Fundamentals 74070D - Microsoft Outlook 2002 Curriculum 74071 - Microsoft Outlook 2002 Proficient User 74072 - Microsoft Outlook 2002 Expert User 74080 - Microsoft Project 2002 Fundamentals 74080D - Microsoft Project 2002 Curriculum 74081 - Microsoft Project 2002 Proficient User 74091 - Microsoft FrontPage 2002 Proficient User 74091D - Microsoft FrontPage 2002 Curriculum 74092 - Microsoft FrontPage 2002 Expert User


Information technology

Microsoft Cisco CompTIA

OracleSunIBMLotusNovell

jCertISEBS/NVQs

CheckPointCitrixMultimedia


CICSCO certification 2004 courses

Building Cisco Multilayer Switched Networks (BCMSN) (5)

Building Cisco Remote Access Networks (BCRAN) v2.0 (5)

Building Scalable Cisco Internetworks (BSCI) (5)

Cisco Internetwork Troubleshooting (CIT) (3)

Cisco Networking Technologies Introduction (5)

Designing for Cisco Internetwork Solutions (6)

Designing Cisco Network Service Architecture (ARCH) v1.0 (6)

Interconnecting Cisco Networking Devices (ICND 2.1) (4)


Designing for Cisco Internetwork Solutions

20742 - Designing for Cisco Internetwork Solutions Part 1

20742D - Designing for Cisco Internetwork Solutions Curriculum






Advanced IT technologies Certification tracks:

Microsoft (MCP, MCSA, MCSD, MCSE)

Oracle Oracle Designer, Developer,

Application Developer, Oracle DBA

Cisco CCNA, CCDA, CCDP, CCNP

Novell CNE NetWare 5, Novell GroupWise

5.5, NetWare Support & Administration

IBM IBM DB2

other


Advanced IT technologies Other course packages:

Programming languages: C i C++

Java (Servlets, Programming, JavaBeans)

UNIX

LINUX

HTML i XML

ActiveX

Client/Server Applications

other


Business and Professional Portfolio Selected curricula:

Accounting and Finance Curriculum Communication Skills Curriculum Customer Service Curriculum Human Resources Curriculum Industrial and Safety International Business Curriculum Interviewing Skills Curriculum Leadership Curriculum Management Curriculum Marketing Curriculum Operations Curriculum Project Management Curriculum Sales Curriculum Strategic Planning Curriculum Strategic Sales Curriculum Team Building Curriculum


Business and Professional Development Portfolio Examples of course curriculum:

Project Management

41501 Project Management: The Fundamentals 41502 Project Management: Scope 41503 Project Management: Time Management 41504 Project Management: Estimating Costs 41505 Project Management: Quality Standards 41506 Project Management: Risk Management 41507 Project Management: The Team 41508 Project Management: Communications 41509 Project Management: Contracts and Procurement 41510 Project Management: Coordination 41511 Project Management: The Process

–Accounting and Finance Curriculum–…….–Management Curriculum–Marketing Curriculum–Operations Curriculum–Strategic Planning Curriculum–Strategic Sales Curriculum

THOMSON NETg

Technology & Method

Precision LearningTM – learn only what you don’t know

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Correct

Failed

Failed

Correct

Failed

Correct

Failed

Correct

Correct

Preliminary test

Theme 1

Theme 2

Theme 3

Theme 4

Theme 5

Theme 6

Theme 7

Theme 8

Theme 9

Precise learning track

6-h

ou

r co

urs

e

Theme 2

Theme 3

Theme 5

Theme 7

3-h

ou

r co

urs

e

( elements passed)

Preliminary tests

Log in(verification)

Implementing(simulations, quizes)

CourseTest

Preliminary test - Verifying

knowledge -

Tracking and progress evaluation

Final test- Ending the

course -

Start

Learning process

Instruction

Instruction in NETg LearnNow: Covers the stated objective for the topic Interactions

Included every 11 pages Types of interactions

Simulations Drag-and-drop: Single item Multiple choice questions Exploratory branching

Simulations within a topic Instructional/Guided simulations – provided within a topic

to teach new skills Practice simulations – provided after instruction

simulations for learner to practice the skill taught in the instruction simulation

Feedback is provided For every step in a simulation within instruction For quizzes within instruction

ChapterChapter

CourseCourse

LessonLesson

NETg Learning Object (NLO)

smallest, complete 5-7 minute course

ThemeTheme

Course object structure

NETg Learning Object

– smallest, complete 5-7 minute course

1 NLO = 1 theme

Aim

LearningActivity

Test

Course object structure

Safe learning environment

Practical teaching of skills

60 – 70% of the course

Simulations

Benefits

Primary Benefits of LearnNow courses: Easy to use Easy to administer Consistent learning environment Learner chooses what, where and how to learn Learners focus only on the skills they need

Key Benefits

Simplified interoperability

Consistent functionality across content types

Easier integration of new future offering

SAP

Conforming to standards

The- Tel Case

The Tel case

• Mobiltel – the leading Bulgarian mobile operator :– Mobiltel is established in 1994

– 1997 – GSM network operates with 15000 customers

– 2006 • 4 000 000 customers• Above 2500 employees (about 1200 front-end employees)• Part of mobilcom Austria group• 99.5 % of the population in the country • About 50 services and roaming agreements with 347

operators in 155 countries• 3G operator and Vodafone strategic partnership• First home company introducing e-learning systhem

The e- learning drivers

ProfessionalDevelopment

RegulatoryCompliance

New Product Introductions

New Channel e-commerce

ERP

SupplyChain

Training challengesTraining challenges

– About 1000 employees spread all over the country (150 shops)

– Industry field; high-tech products and services

– Growing demand for fast knowledge transfer

– Time and money invested in training (Training all the front-end staff – 3,5 months! Accommodation and transportation allowance cost factors.)

– New educational approach – e-learning system

Major benefits of e-learning systemMajor benefits of e-learning system

Fast knowledge distribution

Better coverage for a shorter time

Having training in convenient time without generating additional costs

User-friendly tool

Safe learning environment

Fun

IBS- MobilTel partnershipIBS- MobilTel partnership

Large portfolio of training provided in a variety of areas

Fast response to our requirements

Ability for tailoring the product

Regular up-date of the purchased courses

Easy and interactive modules

No specific knowledge requirements for product installation in e-system

Reliable and full support partner

E-learning launchE-learning launch

– Ensured infrastructure for the system– Useful information for employees (company orientation)– Buy-in from company management– Live demonstration to management– CEO e-learning movie – Letter to all company employees and gift with e-learning reminder– Instruction on how to log in to e-learning system published in to the

company Intranet site– Dedicated contact person

Strategic and Technical Services

can leverage existing initiatives to bring cohesiveness to current efforts…

…And strengthen our partnership.

e-learning successe-learning success

–32 people entered the system before official communication

–320 people went through IBS available Trainings for the first 3 months

–„Thank you“ letters form employees–520 people till October 2006

… …And strengthen our partnership.

e-learning success – the boost e-learning success – the boost

Actual e-learning content, new things in training

Reminding for the e-learning systhem every time when new training is available

Interactive, fun trainings

Make sure evrithings works properly (hardware and software)

Test at the end of the training - showing the evidence of learning

Open communication in all directions for the benefits of the system

Buy-in from the managment

Questions?

Thank you!

Documents

Emanuela Froloshka IBS Learning solutions consultant Sofia, November 2006 E-learning with Thomson NETg & IBS Bulgaria