CoverContentsTo the studentTo the teacherIntroduction1 Formal or informal?2 Missing words and abbreviations3 Key phrases

Basics4 Opening and closing5 Giving news6 Information, action, help7 Internal messages8 Attachments9 Arranging a meeting10 Invitations and directions11 Negotiating a project12 Checking understanding

Reports26 Report structure and key phrases27 Linking words and relative clauses

Language focus13 Verb forms14 Comparisons15 Sentence structure16 Common mistakes17 Punctuation and spelling

Commercial18 A customer-supplier sequence19 Inquiries and orders20 Discussing and agreeing21 Asking for payment22 Describing business trends23 Cause, effect, contrast

Problems24 Complaints25 Apologies

Direct/Indirect28 Being direct and brief29 Being indirect and polite

Personal30 Being friendly31 Advice and suggestions32 Job application

Phrase bank indexBasicsArrangementsWriting stylesCommercialComplaints and apologiesPersonalReports

Answer key