Name: Emad Hamdy El-Shafey Address: Millennium Hotel & Resort Mussanah, Wudam Al Sahil PO Box 82, Sultanate of Oman 300 Muscat.

Mobile Number: 00968 9490 9118

E-mail ID: emadhamdy199@yahoo.com

Objective: Aspiring to carve a professional niche for myself in the field of Housekeeping in an organization of repute wherein I could contribute to the organization’s progress through my professional expertise and diligence.

PROFILE:

Self motivated, hard working & goal-oriented, with a high degree of flexibility, creativity, resourcefulness, commitment & optimism, determined to carve a successful and satisfying career in the industry.

Strong academic background; quick learner with sharp, analytical mind, qualities that are useful in trouble shooting and research & development activities.

An effective team player with exceptional planning and execution skills coupled with the excellent interpersonal and communication skills along with clarity of fundamentals with perseverance to succeed and zeal to achieve results.

ORGANIZATIONAL CURRANT: ESTABLISHMENT: Millennium Resort Mussanah, Muscat Oman www.millenniumhotels.com Facilities: 5* Resort with 308 elegant guest rooms and suites, 4 exquisite restaurants and bars, Spa, Boutiques, meeting

rooms.

DESIGNATION: ASSISTANT EXECUTIVE HOUSEKEEPING Dec 2015 – Present

Manager Member of Pre Opening Team

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity and decreased turnover.

Maintain proper inventory levels, managing cost per room for supplies and labor (i.e. bed & bath linen reuse and laundry operation).

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.

Provide mentoring, coaching and regular feedback to help manage conflict and improve associate performance and morale.

Educate and train all employees in compliance with brand, governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Promote teamwork and quality service through daily communication with other department heads.

Advise associates of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

Respond to guest complaints and special requests; ensure corrective action is taken to achieve complete guest satisfaction.

Stay 100% current with brand standards and ensure each guest room meets or exceeds all brand standards.

ORGANIZATIONAL EXPERIENCE:

ESTABLISHMENT: Constance Ephelia Resort, Mahe, Seychelles www.epheliaresort.com Facilities: 5* Resort with 309 Villas the Largest Resort in Indian Ocean, 11 Restaurants & Bars, Spa Shiseido, Spa du

Constance, 5 Boutiques, Fitness Center, Banquet hall up to 500 Pax, 2 Beach Diving and Water Activity Center.

DESIGNATION: HOUSEKEEPING MANAGER March 2014 – June 2015

Directly Reporting to Director of Rooms Division Manger.

Establish standards and procedures for work of housekeeping staff, and plan work schedules.

Inspect and evaluate physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

Periodically inventory supplies and equipment.

Organize and direct departmental training programs, resolve personnel problems, hire new employees, and evaluate employee’s performance and working relationship.

Maintain records and prepare periodic activity and personnel reports for review by management.

Select and purchase new furnishings and setting up the Standard of the hotel.

Evaluate records to forecast department personnel requirements, and to prepare budget.

Preparing the departmental budget and forecasting.

More emphasis on departmental audit plan.

Overview of Laundry operations day to day.

Cost control Measures

To provide strong leadership for exceeding targets and team development.

ORGANIZATIONAL EXPERIENCE:

ESTABLISHMENT: Coral Sea Resort, Sharm El Sheikh, Egypt www.coralsearesorts.com Facilities: 5* Resort with 470 elegant guest rooms and suites, 6 exquisite restaurants and 8 bars, Spa, 2 Boutiques,

Diving Center.

DESIGNATION: ASST. HOUSEKEEPING MANAGER January 2012 – February 2014

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guest room preventive maintenance needs.

Understands and complies with loss prevention policies and procedures.

Ensures all employees have proper supplies, equipment and uniforms.

Audits and inspects all guestrooms and public area.

Assisting in linen inventory and guest supplies and assists in the ordering of supplies as necessary.

Supervises Housekeeping and all related areas in the absence of the Deputy Housekeeper.

Assisting Executive Housekeeper in making departmental budget.

Represent Department for Guest feedback and VVIP movements meetings with Front Office and Sales Department.

Oversees all lost and found procedures.

Responsible for training of Supervisors and Team Members.

Responsible for day to day stores issues and budget.

Responsible for Flower budget and day to day affair. And flower break up to be sent to account.

Coordinates banquet functions.

Responsible for Month End report.

Planning of duty rosters and staffing.

ESTABLISHMENT: Coral Sea Resort, Sharm El Sheikh, Egypt www.coralsearesorts.com Facilities: 5* Resort with 470 elegant guest rooms and suites, 6 exquisite restaurants and 8 bars, Spa, 2 Boutiques,

Diving Center.

DESIGNATION: SR. SUPERVISOR HOUSEKEEPING April 2010 – December 2011

Responsible for planning and execution of the monthly training calendar/plan according to departmental requirements in order to increase staff productivity and improve standards.

Taking a Training Class for Team Members according to the training calendar/plan.

Responsible for maintaining the service standards set by the hotel within the department.

Responsible for Team Member allocation during the Shift.

Responsible for maintaining room inventory/In charge of Current asset inventory of the department.

Did the snagging of the rooms and Back of the house.

Assisting The Horticulture Department in absence of Horticulture Manager.

Follow up the daily duties as directed by the Management

ESTABLISHMENT: Coral Sea Resort, Sharm El Sheikh, Egypt www.coralsearesorts.com DESIGNATION: SUPERVISOR HOUSEKEEPING June 2005 – March 2010

Supervisor Member of Pre Opening Team

To monitor the standard, performance, consistency of service of all team members with an emphasis on training.

To take care of the inventory.

To check all Public Area, Rooms, Floors against checklist and maintain the specified Standards.

To maintain excellent working relationship with all other functional department in the hotel.

To provide strong leadership for exceeding targets and team development.

ESTABLISHMENT: Domina Coral Bay Oasis Resort, Sharm El Sheikh, Egypt www.dominacoralbay.com DESIGNATION: ORDER TAKER. (HOUSEKEEPING) June 2003 – May 2005

Responsible for Desk Operations.

In-charge for Lost and Found.

Monitoring staff allocation and planning duty rosters and staffing,

Responsible for maintaining the service standards set by the hotel within the department.

Handled the Guest rooms.

To work on Opera, Fidelio, Fortune

To take care of VIP Arrivals, VIP in-house and Long staying guest

Mini bar Handling.

ESTABLISHMENT: Domina Coral Bay Oasis Resort, Sharm El Sheikh, Egypt www.dominacoralbay.com DESIGNATION: HOUSEMMAN ATTEND March 2002 – May 2003

Assign duties to the floor housemen and room attendants and inspect staff turnouts.

Inspect each room completed by attendant according to the specified room checklist and ensure that they meet the standard of the establishment in terms of cleanliness, function and aesthetic value.

Check par stock of linen, guest supplies and cleaning agents on floors and ensure timely delivery of soiled to laundry and requisition of fresh linen from linen room.

Participation in inventory process of guest linen and guest supplies.

Maintaining proper hygiene and cleanliness of allotted floors.

Check all safety and security system in public area and floors.

TRAINING AND DEVELOPMENT:

Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement.

Undertaking validation & development of courses as well as involved in training evaluation and assessing effectiveness, preparing budgets.

Identifying training needs for corporate clients across levels through mapping of skills required for different roles and analysis of the existing level of competencies.

Housekeeping, Front Office, Food production, F&B Service

Technical skills

Knowledge of MICROS, OPERA, FIDELIO

Working Knowledge of Housekeeping Desk Operation.

Handling all areas of Housekeeping.

Taking briefing

Conducting Basic Training sessions for all new joiners

Taking Inventories for the Department.

Handling the Stores For the supplies.

Knowledge. of Mini bar handling

Completed Supervisory Development Program Workshop.

Pre Opening Hotels & Resorts

Educational Qualifications: Education Level: Bachelor's / College Degree Education Field: Faculty of Education Course: Bachelor’s in English Completion Date: May 2001 University: El Menoufia University, Egypt

Personal Information:

Date of Birth: 01- January – 1978

Nationality : Egyptian

Marital Status: Married

Religion : Muslim

LANGUAGE PROFICIENCY

English : Well Versed

Arabic: Well Versed

Hereby declare that the above information’s furnished is true to the best of my knowledge. Sincerely

Emad El-Shafey