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COMBIMED METRICSAMBER VALLEYASHFIELDBASSETLAWBLABYBOLSOVERBOSTONBROXTOWECHARNWOODCHESTERFIELDCORBYDAVENTRYEAST LINDSEYEAST NORTHAMPTONSHIREGEDLINGHARBOROUGHHIGH PEAKSHINKLEYMANSFIELDMELTONNEWARK AND SHERWOODNW LEICESTERSHIRERUSHCLIFFESOUTH DERBYSHIREWELLING BOROUGHDERBYSHIRELEICESTERSHIRELINCOLNSHIRENORTHAMPTONSHIRENOTTINGHAMSHIREPEAK DISTRICTDERBYLEICESTERLINCOLNNOTTINGHAM

: Lee Whitehead

Reference Indicator Type/LevelNI 1 % of people who believe people from different backgrounds get on well together in their local areaNI 2 % of people who feel they belong to their neighbourhoodNI 4 % of people who feel they can influence decisions in their localityNI 5 Overall / general satisfaction with local areaNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 156 Number of households living in temporary accommodationNI 157 Processing of planning applicationsNI 159 Supply of ready to develop housing sitesNI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change eventsNI 185 CO2 Reduction from local authority operationsNI 191 Residual household waste per householdNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 194 Air quality - % reduction in NOx and primary PM10 emissions through local authority’s estate and operationsNI 196 Improved street and environmental cleanliness – fly tippingNI 197 Improved Local Biodiversity – proportion of Local Sites where positive conservation management has been or is being implementedBVPI 8 % of invoices paid within 30 daysBVPI 9 % of Council Tax collectedBVPI 10 % of Non-domestic rates collectedBVPI 11a Top 5% of earners: womenBVPI 11b Top 5% of earners: ethnic minoritiesBVPI 11c Top 5% of earners: with a disabilityBVPI 12 Working days lost due to sickness absenceBVPI 16a % of employees with a disabilityBVPI 17a Ethnic minority representation in the workforce - employeesBVPI 64 No of non-local authority owned vacant dwellings returned to occupation or demolishedBVPI 78a Speed of processing - Average time to process all new claims for HB and CTB (in days)BVPI 78b Speed of processing:- Average time to process Notifications of Changes of circumstances for HB and CTB (days)BVPI 79aBVPI 79b (i) Overpaid benefit recovered as % current year overpaymentsBVPI 79b (ii) Overpaid benefit recovered as % total overpayments outstandingBVPI 80 (a - Satisfaction with benefits serviceBVPI 106 New homes on brownfield landBVPI 119a % satisfied with sports/leisure facilitiesBVPI 119e % satisfied with parks/open spacesBVPI 213 Housing service advice: preventing homelessnessBVPI 214 Housing service advice: repeat homelessness (%)CIP 1 Value for Money – Budget SavingsCIP 2 % Satisfied with the way the Council runs thingsCIP 3 % Agreeing the Council delivers value for moneyCIP 4 % of enquiries dealt with at first point of contactCIP 5 % satisfied with complaints handlingCIP 6 Level of General Fund BalanceCIP 7 % Reduction in accommodation space per employeeCIP 8 % Reduction in accommodation running costsCIP 9 % of employees feeling they have the skills they need for AAA workingCIP 10 Working days lost due to sickness absenceCIP 11 % increase in no. of complaints recordedCIP 12 % of Equality Improvement Plan actions achievedCIP 13 % of Senior Managers that are women, from ethnic minorities, disability.CIP 14 % of employees from an ethnic minorityCIP 15 % of employees with a disability CIP 16 Number of new dwellings completed

Accuracy of processing: % of cases for which the calculation of the amount of benefit was correct on the basis of the information available to the determination for a sample of cases checked post-determination.

CIP 17 Numbers of additional affordable homesCIP 18 Number of privately owned homes with category 1 hazards made free from those hazards by the Council’s activityCIP19 Number of empty homes brought back into useCIP 20 Number of energy efficiency measures deliveredCIP 21 Number of households for whom intervention has resolved homelessness (households/1000 AV households)CIP 22 Number of households accepted as statutorily homeless who were accepted as statutory homeless by the Council within the last 2 yearsCIP 23 Improved street and environmental cleanliness (levels of litter & Detritus) (NI 195)CIP 24 Improved street and environmental cleanliness (levels of graffiti) – NI 195 CIP 25 Improved street and environmental cleanliness (levels of fly posting)CIP 26 Iimproved street and environmental cleanliness (levels of fly tipping)CIP 27 Increased satisfaction with keeping land clear of litter and refuse CIP 28 No. of Green flags achievedCIP 29 No. of parks that have management plansCIP 30 % satisfied with parks/ open spacesCIP 31 % increase in residents frequently using parks and open spacesCIP 32 % of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People SurveCIP 33 % of adult females achieving 3x30 minutes of at least moderate intensity activity per week. (base 2006 = 19.8%)(Active People Survey) CIP 34 Sport England KPI2 % adult population volunteering at least one hour a week. (Active People Survey) (base 2006 = 4%)CIP 35 Sport England KPI3 % adult population attending a club activity (Active People Survey) (base 2006 = 20.5%)CIP 36 Sport England KPI4 %adult population that received tuition / coaching (Active People Survey) (base 2006 = 18.1%CIP 37 Sport England KPI5 % adult population that took part in sport competitions. (Active People Survey) (base 2006 = 12.7%)CIP 38 Sport England KPI6 % adult population satisfied with local sports provision (Active People Survey) (base 2006 = 73%)CIP 39 % of completers of the Be Active health referral programmed (% - no. - PCT Hub Target- note scheme change 2011/12)CIP 40 % of schools with Year 3 pupils that have delivered the 5/60 lifestyle change programmed CIP 41 % of year 3 pupils that have participated in the 5/60 lifestyle change programmed CIP 42 No. of jogs completed by people participating in the Jog Derbyshire scheme (base 2008 183) (Scheme funded to end 2012)CIP 43 No. of sport activity throughputs recorded by the local authority leisure centres (excludes spectators).CIP 44 Overall/general satisfaction with their local area as a place to live (NI 5)CIP 45 % who believe people from different backgrounds get on well togetherCIP 46 No. of projects in Heanor Masterplan delivered on scheduleCIP 47 No. of projects in Ripley Masterplan delivered on scheduleCIP 48 48% of people either very or fairly satisfied with Heanor as a place to liveCIP 49 % of people either very or fairly satisfied with Ripley as a place to live

Reference Indicator Type/LevelIMP001 Percentage of developers / landowners / investors certain that Ashf ImpactIMP002 Percentage of Ashfield residents who believe that more developme ImpactIMP003 Percentage level of positive town centre perception ImpactIMP004 Prosperity gap ImpactIMP005 Average earnings by residence ImpactIMP006 Average earnings by workplace ImpactIMP007 Average earnings gap ImpactIMP008 Average wage gap ImpactIMP009 Number of households living in temporary accommodation ImpactIMP010 Number of private sector empty properties brought back into use ImpactIMP011 Total number of affordable homes delivered ImpactIMP012 Percentage of children in poverty ImpactIMP013 Male life expectancy at birth ImpactIMP014 Female life expectancy at birth ImpactIMP015 Percentage of physically active adults in Ashfield ImpactIMP016 Percentage of healthy eating adults in Ashfield ImpactIMP017 Percentage of obese adults in Ashfield ImpactIMP018 Percentage of residents volunteering in sport (Sport England) ImpactIMP019 Percentage of people involved in the planning process who feel tha ImpactIMP020 Percentage of residents who feel that new developments have bee Impact

IMP021 Number of environmental service requests received ImpactIMP022 Amount of fly-tipping collected (fly-capture weighted measure) ImpactIMP023 Number of Green Flags achieved ImpactIMP024 Percentage of residents who feel the area is clean, safe and acces ImpactIMP025 Percentage of residents who agree the waste collection service mak ImpactIMP026 Percentage of household waste recycled and composted ImpactIMP027 Incidents of criminal damage - police recorded ImpactIMP028 Incidents of Anti Social Behaviour - Police recorded ImpactIMP029 Percentage of residents who agree that Anti Social Behaviour has ImpactIMP030 Percentage difference between the diversity profile and local labou ImpactIMP031 Difference between our ideal turnover figure and our actual turnove ImpactIMP032 Percentage of people choosing to leave for positive progression ImpactIMP033 Ratio of suitable applicants for each vacancy advertised ImpactIMP034 Overall employment satisfaction levels ImpactIMP035 Return on investment in learning and development ImpactIMP036 Percentage of customer demands resolved at first point of contact ImpactIMP037 Amount of time taken to deal with benefit claims (days) ImpactIMP038 Achieve budget reduction over four years ImpactIMP039 Number of audit recommendations implemented ImpactIMP040 Percentage of residents who agree that their local area is a place ImpactIMP041 Percentage of residents satisfied with the way the Council runs th ImpactIMP042 Increased employee perception of need for improvement and valu ImpactIMP043 Percentage of residents that agree they can influence decisions aff ImpactIMP044 Overall, how satisfied residents are with the local area as a place t ImpactIMP045 Increased levels of public perception that the Council delivers val ImpactIMP046 Percentage of corporate priorities indicating successful progress ImpactIMP047 Percentage of Scrutiny work plan directly influenced by communi ImpactIMP048 Percentage of Scrutiny recommendations that have positively inf ImpactIMP049 Number of crime and disorder Scrutiny challenges influencing pos ImpactKPI001 Percentage satisfaction of members with level of engagement KeyKPI002 Percentage satisfaction of public with level of engagement KeyKPI003 Number of partners contributing towards the Local Plan KeyKPI004 Commercial occupancy rates of retail units in Ashfield KeyKPI005 Number of new commercial market stalls (cumulative) KeyKPI006 Charity and self-help group occupancy rates for retail units KeyKPI007 Number of new charity and self-help group market stalls (cumulati KeyKPI008 Number of students placed KeyKPI009 Number of graduate-level jobs created KeyKPI010 Number of people assisted with their enterprise skills KeyKPI011 Number of jobs created KeyKPI012 Number of businesses improving performance KeyKPI013 Number of new businesses created and new businesses attracted to KeyKPI014 High quality employment floor space brought forward (square metr KeyKPI015 Number of businesses paying NNDR Key

KPI016a 5yr housing land supply – number of sites KeyKPI016b 5yr housing land supply – number of houses on sites KeyKPI017a Percentage of non-decent homes of total housing stock KeyKPI017b Percentage of non-decent homes of total housing stock - excludin KeyKPI018 Percentage of rent collected from total rent due Key

KPI019a Number of long-term empty homes brought back into use - local KeyKPI019b Number of long-term empty homes brought back into use - district KeyKPI020 Number of young people participating in positive activities KeyKPI021 Number of people with a disability participating in sports develo KeyKPI022 Adult participation in sport - percentage of the adult population w Key

KPI023 Number of user attendances at ADC leisure facilities KeyKPI024a Number of participants on Active Ashfield – exercise referral sch KeyKPI024b Number of participants on community nutrition scheme KeyKPI025 Percentage of users satisfied with sports and leisure facililties KeyKPI026 Percentage of users satisfied with sports development programme KeyKPI027 Percentage of users satisfied with health, including GP referral KeyKPI028 User satisfaction at all events KeyKPI029 Number of volunteers engaging in sport, health and physical activi KeyKPI030 Number of voluntary / community organisations supported by ADC KeyKPI031 Number of visits to support community groups / organisations KeyKPI032 Number of volunteer hours KeyKPI033 Number of people with a disability participating in community an KeyKPI034 Percentage of 'avoidable' service requests as a proportion of to KeyKPI035 Percentage of 'avoidable' service requests as a proportion of to KeyKPI036 Percentage of people satisfied intervention by the Council has impr KeyKPI037 Percentage of repeat offences following intervention by Council or KeyKPI038 CO2 emissions from road going fleet (in tonnes) KeyKPI039 Average number of days' attendance per employee KeyKPI040 Number of complaints / grievances taken out KeyKPI041 Number of completed disciplinary / capability incidents KeyKPI042 Average days per full-time employee per year invested in learnin KeyKPI043 Percentage of Council Tax collected in current year KeyKPI044 Percentage of NNDR collected in current year KeyKPI045 External Audit able to rely on Internal Audit work KeyKPI046 Percentage of audit recommendations accepted KeyKPI047 Percentage of residents who have given unpaid help to any group(s) KeyKPI048 Percentage of residents who feel the Council engages effectively KeyKPI049 Overall, the percentage of residents who feel well informed about Key

KPI050a Savings Strategy efficiencies realised through service reviews KeyKPI050b Savings Strategy efficiencies identified through service reviews KeyKPI051 Percentage of corporate plan measures indicating improvement KeyKPI052 Percentage of the Corporate Improvement Programme completed t KeyKPI053 Number of scrutiny challenges initiated by poor performance KeyKPI054 Performance identified for Scrutiny to review which leads to posit KeyKPI055 Number of scrutiny recommendations which have been influenced b KeyKPI056 Number of scrutiny challenges initiated by poor performance KeyKPI057 Number of scrutiny recommendations which cannot be implement KeyKPI058 Number of service requests for litter KeySPI001 Percentage of commercial properties let against the total portfolio OperationalSPI002 Number of waste on land investigations OperationalSPI003 Amount of fly-tipping collected (fly-capture) OperationalSPI004 Number of missed bins reported OperationalSPI005 Number of service requests for dog fouling OperationalSPI006 Number of service requests for graffitti OperationalSPI007 Return on Investment – number of days spent on consultation and OperationalSPI008 Response level to Annual Report Consultation OperationalSPI009 Number of new / refurbished play / young people's areas OperationalSPI010 Number of clubs supported by Sports Development working towards Operational

SPI011a Number of participants at Community Development and Partnershi OperationalSPI011b Number of participants at Community Development and Partners OperationalSPI012 Number of hours volunteered by local volunteers in sport, health an OperationalSPI013 Number of people participating in council Sports Development OperationalSPI014 Percentage of responses to customer comments within seven day OperationalSPI015 Number of general Green Space improvements Operational

SPI016 Number of sports / recreation / extreme sports areas / facilities cr OperationalSPI017 New and upgraded footpaths, greenways and sustainable transport OperationalSPI018 Number of enhancements to conservation and heritage OperationalSPI019 Enhancement of biodiversity OperationalSPI020 External Grant funds spent in the current year OperationalSPI021 Number of council volunteers OperationalSPI022 Number of community groups / organisations supported OperationalSPI023 Number of people participating in health and physical activity pr OperationalSPI024 Leisure facilities achieving QUEST standard OperationalSPI025 Percentage of tenants satisfied with home repairs service OperationalSPI026 Percentage of housing applicants satisfied with Homefinder Choic OperationalSPI027 Average void re-let time OperationalSPI028 Percentage of stock covered by Anti Social Behaviourestos registe OperationalSPI029 Percentage of properties where a stock condition survey has been OperationalSPI030 Proportion of planned to non-urgent revenue and capital expenditu OperationalSPI031 Percentage of Estate Evaluations carried out rated as 'Good' or 'Ex OperationalSPI032 Percentage of successfully resolved Anti Social Behaviour cases OperationalSPI033 Percentage of tenants satisfied with the landlord's handling of an OperationalSPI034 Percentage of tenants satisfied with the outcome of their Anti Soc OperationalSPI035 Percentage of intercom calls received at the Supported Housing OperationalSPI036 Percentage of new Supported Housing clients provided with a compl Operational

SPI037a Average time to process and complete adaptations where the adapta OperationalSPI037b Average time to process and complete adaptations where the adapta OperationalSPI038 Percentage of properties with less than 150mm of loft insulation ( OperationalSPI039 Percentage of properties with a SAP rating of 39 - 54 (against num OperationalSPI040 Percentage of properties with a SAP rating of 55 - 80 or below (a OperationalSPI041 Percentage of properties with a SAP rating > 80 (against number o OperationalSPI042 Percentage of properties with a SAP rating > 80 (against number o OperationalSPI043 Customer Satisfaction as an average of all Vision Management S OperationalSPI044 Percentage of tenant satisfaction with opportunities for getting in OperationalSPI045 Residents who are members of service delivery boards OperationalSPI046 Percentage of Tenants and Residents Associations that homes prov OperationalSPI047 Former tenants' arrears as a percentage of local authority rent roll OperationalSPI048 Percentage of tenancies in arrears of £1000 or above OperationalSPI049 Percentage of tenants paying by direct debit OperationalSPI050 Percentage of participants attending health and physical activity Operational

SPI051a Number of Complaints received OperationalSPI051b Number of Compliments received OperationalSPI052 Average time to resolve complaints OperationalSPI053 Percentage of property health and safety checks / services carried OperationalSPI054 Percentage of customer profiling collected for the seven protective OperationalSPI055 Employee satisfaction that housing is a good place to work Operational

Reference Indicator Type/Level% of invoices paid within 10 days CorporateComplaints - new formal complaints received this month CorporateFOI requests - number of new requests CorporateLocal Land Charges % completed within 10 days (Council CorporateBenefits - % of cases checked where payment is correct CorporateBenefits - total caseload by month Corporate

BV78a Benefits end to end time new claims CorporateBV78b Benefits end to end time change of circumstance CorporateNI 181 Average no of days take to process housing & council tax Corporate

Promotion - Number of followers on Facebook Corporate

Promotion - Number of followers on Twitter CorporatePromotion - Number of pieces of printed coverage CorporatePromotion - Number of pieces of radio & TV coverage CorporateFirst Contact - Total number of forms received (all ages) CorporateNumber of Anti Social Behaviour incidents reported in CouncCorporateNumber of victims of domestic violence supported CorporateNumber of incidents of hate crime reported CorporateNumber of domestic burglaries CorporateSubstance use - no of people supported CorporateTheft FROM motor vehicle CorporateTheft of motor vehicle CorporateTotal number of crime incidents CorporateNumber of young people engaged via BB19 Bus Corporate% satisfied with how public land is kept clear of litter and Corporate % satisfied with public services in council District Corporate% satisfied with public services in dealing with crime and aCorporate% who already volunteer Corporate% who are satisfied with access to employment opportunitCorporate% who are satisfied with facilities for children Corporate% who are satisfied with facilities for teenagers and youngCorporate% who are satisfied with how their council tax is spent Corporate% who are satisfied with how they are informed about serviCorporate% who are satisfied with local public transport Corporate% who are satisfied with the availability of affordable housCorporate % who feel it is easy to find out about services they need iCorporate % who feel that public services in the District provide go Corporate% who feel that their local area is a place where people f Corporate % who feel they would like to volunteer Corporate% who read Contact magazine Corporate% total payments made by AllPay/24hr phone line/website Corporate% total payments made by cash/chq/postal order/debit & crCorporate% total payments made by direct debit & standing order CorporateCustomer Services - % of enquiries dealt with at first point CorporateGovmetrics - % of good feedback received CorporateTelephone - % Rate of Abandoned Calls/ Ring Offs/ Diverts CorporateWebsite - number of unique users CorporateBuilding Control - % of inspections carried out same day ServiceBuilding Control - Dangerous buildings - % responded with ServicePlanning - % applications valid on receipt CorporatePlanning - % of determined applications approved CorporatePlanning - end to end time - Householder applications CorporatePlanning - end to end time - Majors CorporatePlanning - end to end time - Minors CorporatePlanning - end to end time - others CorporatePlanning - Number of amended applications ServicePlanning - Number of determined appeals Service

Planning - Number of pre-application requests received ServicePlanning - Number of withdrawn applications Service

NI184 % of Food Establishments BROADLY compliant with food hyCorporateDog Warden - % Satisfied CorporateFlytipping - number of new incidents CorporateEnvironmental Protection Requests actioned within 48hrs CorporateNumber of young people involved in sports, health & rec actCorporatePositive Activities Programme - no of young people referre CorporateHealth Improvement - No Patients referred to the Exercis CorporateNumber of visitors to Leisure Centre CorporateLeisure Centre Sales (£) CorporateActive Together % take up of opportunities available CorporateDecent Homes % Decent Three Oaks Homes CorporateHomelessness - % of 'cases' resolved sucessfully CorporateHomelessness (prevention) cases - end to end time Corporate

NI155 Number of Affordable Homes delivered CorporateDisciplinary - Number of disciplinary sanctions CorporateDisciplinary - Number of new disciplinary investigations CorporateGrievances - number of grievances upheld Corporate

BV12 Working days lost due to sickness CorporateBV17a % of staff from ethnic minorities CorporateBV16 % staff with disability Corporate

% Uptake of Garden Bins CorporateNI 191 Residual waste per household sent to landfill CorporateNI 192 % household waste sent for reuse/recycling/anerobic dige CorporateNI 192b Household waste recycled as % of total recycled & compo CorporateNI 192c Household waste composted as % of total recycled & com Corporate

Residual Waste (tonnes) to landfill CorporateBV76d prosecutions per 1000 claimants CorporateNI154 NI 154 Net Addional Homes Service

Number of new houses completed CorporateDisabled Facilities Grant's - Time-approval to completion ( CorporateDisabled Facilities Grant's - Time-approval to completion ( CorporateDisabled Facilities Grant's - Time-first contact to approval CorporateDisabled Facilities Grant's - Time-first contact to approval CorporateHousing Support - Number of new cases supported CorporateAverage number of days taken to process council tax requ Corporate% Value enquiries adding value to the council tax service Corporate

BV9 % of CTax collected by BDC year to date CorporateBV10 % NNDR collected by BDC year to date (Quarterly) Corporate

Number of Vacant Properties (Over 6 months) CorporateNumber of Vacant Properties (under 6 months) Corporate

Reference Indicator Type/LevelCS 01 Deliver six parenting programmes across the district council Corporate PlanCS 02 Increase percentage of successful Anti-Social Behaviour Contract Corporate PlanCS 03 Deliver 8000 hours of positive activity through community based Corporate PlanCS 04 Reduce the incidence of flytipping, dog fouling and littering by 20% Corporate Plan

CS 05 Ensure that all tenants of bungalows and sheltered housing sche Corporate PlanCS 06 Install 100 new lifelines within the community each year. Corporate PlanCS 07 Identify and deliver initiatives to reduce acquisitive crime by 3% p Corporate PlanCS 08 Identify and deliver initiatives to reduce assault with less serious Corporate PlanCFS 01 Review and deliver the Engagement Plan annually Corporate PlanCFS 02 Review and deliver the Communication Plan annually Corporate PlanCFS 03 Introduce text messaging for repairs appointments Corporate PlanCFS 04 Produce a strategy detailing customer contact methods and imple Corporate PlanCFS 05 Complete Choice Based Letting Corporate PlanCFS 06 Reduce average relet times of Council properties from 25 days to Corporate PlanCFS 07 Fully deliver the Customer Service Excellence Implementation Plan Corporate PlanCFS 08 Carry out 97% of repairs to Council houses on the first visit (Right Corporate PlanCFS 09 Fully implement mobile working for the Repairs Service Corporate PlanCFS 10 Process all new Housing and Council Tax benefit claims within 20 Corporate PlanE 01 Recycle and compost 45% of household waste Corporate PlanE 02 Reduce the level of municipal waste land filled by reducing the qua Corporate PlanE 03 Complete and adopt the final Core Strategy Development Plan D Corporate PlanE 04 Reduce fuel usage and CO² emissions from our transport, plant an Corporate PlanE 05 Deliver the first BREEAM excellent standard workspace in the area Corporate PlanE 06 Increase the Standard of Cleanliness, so that 96% of streets each Corporate PlanE 07 Complete and adopt residential development guide as Supplemen Corporate PlanE 08 Consider whether the former Coalite site meets the statutory defin Corporate PlanE 09 Bring 40 private sector empty properties back into use Corporate PlanR 01 Ensure that all Local Authority actions within 'A Healthy Bolsover' Corporate PlanR 02 Deliver a health intervention programme which provides 500 adults Corporate PlanR 03 Increase participation/attendances in sport, physical and cultural act Corporate PlanR 04 Deliver a child focused health intervention programme to 95% of i Corporate PlanR 05 Offer assistance to 150 households to address affordable warmth Corporate PlanR 06 Deliver £100,000 of New Homes Bonus per annum in the district as Corporate PlanR 07 Deliver a retail development to Shirebrook Town Centre Corporate PlanR 08 Appoint a development partner for Housing and carry out public co Corporate PlanR 09 Work with tenants to develop a new modern standard for council h Corporate PlanR 10 Remove 120 category 1 hazards (as defined by the Housing Act 200 Corporate PlanR 11 Using the Working Neighbourhoods Fund, assist a further 250 loca Corporate PlanR 12 Deliver 2,000 m2 of new workspace in Shirebrook Corporate PlanR 13 Assist economic growth within the district through direct support Corporate PlanSI 01 Fully deliver the actions identified in the Single Equality Scheme Corporate PlanSI 02 Prevent homelessness for more than 50% of people who are faci Corporate PlanSI 03 Carry out 200 adaptations to council houses each year Corporate PlanSI 04 Produce a Tenancy Strategy in line with new statutory requiremen Corporate PlanSI 05 Maximise the supply of affordable housing in the district and deli Corporate PlanSI 06 Produce and adopt a Homelessness Strategy Corporate PlanSI 07 Deliver the Raising Aspirations project to raise the aspirations and Corporate PlanSI 08 Deliver enterprise skills to 700 students culminating in a competi Corporate PlanSI 09 Deliver the District Financial Inclusion Strategy by March 2012 Corporate PlanSOD 01 Reduce the Council's overall spend in accordance with the Saving Corporate PlanSOD 02 Reduce the percentage of rent arrears by 20% Corporate PlanSOD 03 Reduce the level of Former Tenants Arrears by 25% Corporate PlanSOD 04 Reduce the cost of collection of income year on year by increasing Corporate PlanSOD 05 Develop a series of business cases in respect of joint services/col Corporate PlanSOD 06 Fully deliver the Investors in People Implementation Plan and retain Corporate PlanSOD 07 Produce a People Strategy 2011-15 and fully deliver milestones Corporate PlanCC1 % External Customer satisfaction (Face-to-face) (Biennial) Corporate CC2 % External Customers satisfied (Telephone) (Biennial) Corporate

CC4 % Telephone Abandonment Rate (Quarterly) Corporate CC5 % external (incoming) telephone calls answered within 20 second Corporate CP 2 % Respondents who feel well informed about how to complain abou Corporate CP 3 % Respondents who overall feel well informed about Council servi Corporate CP 4 % Respondents who are satisfied with the way that council runs th Corporate CSP 1 % customer satisfaction, Handling of written Complaints Corporate CSP 3 Total number of Ombudsman Complaints Corporate CSP 4 Response times for Ombudsman Complaints - external Corporate CSP 11 % of Telephone calls answered within 20 seconds Corporate CSP 12 % E-mails acknowledged within 1 working day Corporate CSP 13 % E-mails replied to within 8 working days Corporate CSP 14 % Letters replied to within 10 working days Corporate CSP 15 % served at the Enquiry Desk in less than 15 mins Corporate CSP 16 % written complaints responded to in 20 working days Corporate CSP 19 % FOI Requests responded to in 20 working days (Annually) Corporate CSP 20 % written comments responded to in 20 working days Corporate CSP 21 % Stage 3 complaints responded to in 20 working days Corporate HR 011a Top 5% of Earners: Women Corporate HR 011b Top 5% of Earners: Ethnic Minorities Corporate HR 011c Top 5% of Earners: with a disability Corporate HR 012 Working Days Lost Due to Sickness Absence Corporate HR 13 No. working days lost due to accidents Corporate HR 15/06 Customer satisfaction Corporate HR 016a Percentage of Employees with a Disability Corporate HR 016b Percentage of Economically Active People who have a Disability Corporate HR 017 Ethnic minority representation in the workforce - employees Corporate

Reference Indicator Type/LevelAverage working days per FTE lost to sickness absence -long ter CorporateAverage working days per FTE lost to sickness absence -short te CorporateAbsence Corporate% of posts in the leadership of the organisation which are vacant/ Departmental% of staff from ethnic minorities compared to % local pop. From et Departmental% of staff with disability compared to % of local ecomonically activeDepartmental% of unwanted staff turnover DepartmentalAverage days per FTE invested in learning and development DepartmentalFTE Quarterly Average DepartmentalFTE Quarter End DepartmentalHeadcount Qtr Average DepartmentalHeadcount Qtr End DepartmentalNo of current vacancies as % of total staffing establishment DepartmentalNo of key posts that are vacant DepartmentalNo of posts recruited to in quarter DepartmentalNo of vacancies (all active and frozen) DepartmentalNo of vacancies (frozen) DepartmentalStaffing Establishment - Headcount DepartmentalEquality Framework CorporateElectoral Commission Performance Standards DepartmentalAssurance from Internal Audit Corporate% 0f internal workplan completed DepartmentalDelivery of balanced budget and robust Medium Term Financial StCorporate% of high risk audit recommendations addressed DepartmentalInsurance los ratio DepartmentalUnqualified audit certificate Departmental% IT projects comcpleted within time and budget Corporate

People from different backgrounds get on well together CorporatePeople treat each other with respect and consideration CorporateSatisfaction with Community Support Corporate% of high risk food businesses rated sero or 1 according to the na CorporateNumber of food safety inspections achieved CorporateNumber of food safety inspections scheduled CorporateNumber of overdue/pending food safety inspections Corporate% of council detained stray dogs returned to owners Departmental% of funeral costs recovered from deceased estate (national asistaDepartmental

NI185 CO2 reduction from local authority operations Corporate / DepartmeNational Air Quality Objective DepartmentalImproved Housing Standards Corporate

NI154 Net additional homes provided CorporateNI155 Number of affordable homes delivered Corporate

Number of Homelessness cases prevented CorporateNI156 Number of households living in temporary accommodation Corporate

% of requests for action in relation to houses in multiple occupat DepartmentalAverage time taken to complete a Disabled Facilities Grant followinDepartmentalNumber of Disabled Facilities Grant completed DepartmentalNumber of affordable homes granted planning permission DepartmentalNumber of households accepted as statutorily homeless within the DepartmentalNumber of non-loacl authority owned empty properties returned in DepartmentalNumber of people sleeping rough on a single night DepartmentalPercentage of enforcement requests for service responded to in 1 DepartmentalSwims at Leisure Pool (GMLC) Corporate% of primary schools delivering school swimming at leisure centre DepartmentalMembership pf 'Rookie' Lifeguard Club DepartmentalNo. of Adult Swims DepartmentalNo. of Junior Swims DepartmentalNo of Learn to Swim programme swims DepartmentalSocial Walking - throughput CorporateAdditional Health Walk leaders DepartmentalCreations DepartmentalFit Kids DepartmentalLeisure Centre gym membership DepartmentalLeisure Centre Kids Gym attendances DepartmentalHealth Benefits of Health Walks DepartmentalHealth Benefits of Fit Kids DepartmentalHealth Benefits of 'GP Referral scheme' DepartmentalHealthy Walks - new walkers DepartmentalIncrease in leisre centre website hits DepartmentalGP referral numbers DepartmentalPlay Activity - number of children attending DepartmentalPlay Activity - sessions delivered DepartmentalPrincess Royal Sports Arena (PRSA) fitness class participants DepartmentalLeisre Centre health and fitness suite members DepartmentalLeisure Centre Junior Gym members DepartmentalLeisure Centre swimming DepartmentalNew social walking groups created DepartmentalNumber of cemetry memorials inspected for safety Departmental

NI192 Household waste reused, recycled or composted CorporateNI191 Residual household waste per household Corporate

Amount of litter collected during annual Big Clean Up Departmental% of Building Control inspections carried out the same day Departmental

% of decisions on deposited full plans Building Control applicatio Departmental% of Full Plan Building Control applications notified within 15 days DepartmentalActual YTD Building Control fee earning account in comparison to DepartmentalMaintain a high and healthy share of Building Regulations applicat DepartmentalMaintain registration to ISO9001:2008 Departmental% of appeals allowed against the authorty's decision to refuse pla Departmental% of householder planning applications determined within 8 week Departmental% of major planning applications determined within 13 weeks Departmental% of minor planning applications determined within 8 weeks Departmental% of other planning applications determined within 8 weeks DepartmentalVisits to Guildhall Museum DepartmentalVisits to Tourist Information Centre DepartmentalOccupancy on Market CorporateParking Income DepartmentalNumber of PSICA Partnership schemes in conservation areas appDepartmentalAverage number of days taken to process a local authority search DepartmentalGreen House Gases CorporateAssessment from RHS East Midlands in Bloom judges DepartmentalCommunity Orchards - measured in hectares DepartmentalNumber of new community growing spaces DepartmentalNumber of new community orchards DepartmentalNumber of Fraud Sanctions DepartmentalBusiness Rates arrears DepartmentalBusiness Rates arrears collected (£) Departmental

NI181 Benefit Processing Time CorporateBusiness Rates Collection CorporateCouncil Tax Collection CorporateBenefits Processing Time (Change of Circumstances) DepartmentalBenefits processing Time (New Claims) DepartmentalHousing Benefit overpayment written off as % of total amount outsDepartmentalHousing Benefit recovered as % of outstanding debt at period star DepartmentalCouncil Tax arrears DepartmentalCouncil Tax arrears collected (£) Departmental

NI005 Satisfaction with the area as a place to live CorporateSatisfaction with Borough Council's Value for Money CorporateSatisfaction with the Council CorporateMedia Satisfaction with Council's communications DepartmentalSatisfaction with Communications Team DepartmentalSatisfaction with Graphics Unit DepartmentalSatisfaction with Registration of Electors CorporateMember satisfaction with service provided by Democratic ServicesDepartmentalStaff satisfaction with Democratic Services DepartmentalSatisfaction with payroll DepartmentalSatisfaction with people Services DepartmentalSatisfaction with Training DepartmentalSatisfaction with Training and Development DepartmentalStaff satisfaction with people Services Team DepartmentalPublic satisfaction with the Website CorporateSatisfaction with support provided by Transformation Team DepartmentalSatisfaction with Central Purchasing DepartmentalSatisfaction with Internal Audit Team DepartmentalSatisfaction with support provided by Finance Team DepartmentalSatisfaction of users of IT Services DepartmentalSatisfaction with IT advice

Satisfaction with IT Helpdesk DepartmentalSatisfaction with IT project support DepartmentalSatisfaction with photocopiers DepartmentalSatisfaction with CCTV DepartmentalSatisfaction with Community Safety advice and information DepartmentalSatisfaction with Business Continuity and Emergency Planning DepartmentalSatisfaction with Environmental Health advice and information DepartmentalSatisfaction with Environmental Health - businesses DepartmentalSatisfaction with affordable housing DepartmentalSatisfaction with homelessness prevention DepartmentalSatisfaction with Housing Advice and Information DepartmentalSatisfaction with Housing Register DepartmentalSatisfaction with Housing Services overall DepartmentalSatisfaction with private sector housing Departmentalsatisfaction with repairs and maintenance DepartmentalSatisfaction with athletics play and sport development DepartmentalSatisfaction with exercise on perscription DepartmentalSatisfaction with leisure centre DepartmentalSatisfaction with cemetry, cremations and memorials DepartmentalSatisfaction with office cleaning DepartmentalSaisfaction with Public Toilets DepartmentalSatisfaction with caretaking DepartmentalSatisfaction with Bulky Waste collection DepartmentalSatisfaction with cleanliness in the local area DepartmentalSatisfaction with recycling DepartmentalSatisfaction with refuse collection Departmentalsatisfaction with street cleaning DepartmentalSatisfaction with trade waste collection Departmentalsatisfaction with Central Park DepartmentalSatisfaction with parks and open spaces DepartmentalSatisfaction with play areas DepartmentalSatisfaction with tree advice DepartmentalSatisfaction with Building Control Overall DepartmentalSatisfaction with Planning overall DepartmentalSatisfaction with cultural facilities Departmentalsatisfaction with Tourist Information Centre DepartmentalSatisfaction with licencing Departmentalsatisfaction with property searches DepartmentalSatisfaction with allotments DepartmentalSatisfaction with contact by e-mail DepartmentalSatisfaction with contact by letter DepartmentalSatisfaction with contact by telephone DepartmentalSatisfaction with Corporate Customer Services Team DepartmentalSatisfaction with post DepartmentalSatisfaction with room booking DepartmentalSatisfaction with support provided to comply with Data Protection DepartmentalSatisfaction with Out of Hours service Departmentalsatisfaction with visit from Council's representative Departmentalsatisfaction with visit to Main reception DepartmentalSatisfaction with visit to other offices DepartmentalSatisfaction with Fraud Team DepartmentalStaff satisfaction with Fraud Team DepartmentalSatisfaction with Revenues Team DepartmentalSatisfaction with visit to Benefits Office Departmental

Staff satisfaction with Housing and Council Tax Benefit Team DepartmentalSatisfaction with collection of Council tax DepartmentalSatisfaction with Council Tax Benefit Departmental

Reference Indicator Type/LevelNI 191 Residual household waste per household (kg) CorporateNI 192 Percentage of household waste sent for reuse, recycling and comp Corporate

NI 195a Percentage of relevant land and highways that is assessed as having CorporateNI 195b Percentage of relevant land and highways that is assessed as having Corporate

RR 1 Percentage of people expressing satisfaction with household waste CorporateSC 1 Percentage of people satisfied with cleanliness standards Corporate

BV 66a Rent collected as a proportion of rents owed on HRA dwellings (%) CorporateBV 212b Average days to re-let general (known as NON hard to let) Local A CorporateNI 158 % non- decent council homes CorporateNI 156 Number of households living in temporary accommodation CorporateHS 1 Determine applications for Disabled Facilities Grants from qualify CorporateLS10 Leisure Centres - Total number of visits CorporateNI16 Number of serious acquisitive crimes per 1000 population CorporateC&P3 Anti-Social Behaviour Contracts leading to no further action CorporateNS1 Number of 0 – 18 year olds and adult attendances on play, sport Corporate

CYP5 Number of 11-19 year olds involved in Positive Activities for Youn CorporateCYP3 Number of consultations involving Youth Council and other groups CorporateNI 154 Net Additional Homes provided CorporateNI 155 Number of affordable homes delivered (gross) CorporateNI 185 Full greenhouse gas basket against mandatory scope 1 & 2 CorporateNI 188 Planning to adapt to climate change CorporatePP1 Milestones met in the Local Development Scheme CorporatePP2 Number of conservation areas with an approved character appra Corporate

NI 184 Percentage of food establishments that achieve level 3 (broadly co CorporateRS 1 Percentage of achieved targets set for enforcement notices and ac CorporateKI 2 Time taken to process Housing Benefit/ Council Tax Benefit new CorporateKI 4 Percentage of Council Tax Collected CorporateKI 5 Percentage of NNDRs collected Corporate

BV 12 Number of working days/ shifts lost to the authority due to sickne CorporateReference Indicator Type/Level

NI154 Net additional homes provided Corporate Plan / HouNI155 Number of affordable homes delivered (gross) Corporate Plan / HouNI159 Supply of ready to develop housing sites Corporate Plan / HouHSLocal_11_BVNo of private sector vacant dwellings that are returned into occup Corporate Plan / HouNI158 The percentage of non-decent council homes Corporate Plan / HouCWLocal_03 Percentage achievement of the council Standard components Corporate Plan / HouHSLocal_BM01 % of tenants satisfied with the repairs and maintenance service Housing Delivery PlaHSLocal_BM11 Total percentage of jobs completed within 24 hours that are loggedCorporate Plan / HouHSLocal_BM12 Total percentage of jobs completed within 24 hours that are loggedCorporate Plan / HouHSLocal_BM13 Total percentage of jobs completed within 7 days that have been l Corporate Plan / HouHSLocal_12 % of vulnerable households living in decent homes (private sector)Corporate Plan / HouHSLocal_03 The number of homelessness acceptances per 1000 households Corporate Plan / HouNI151 Overall Employment rate (working-age) Corporate Plan / PlaEDLocal_01A Number of businesses grant aided: Keeping Up Appearances (KU Corporate Plan / PlaBV204 Planning appeals allowed Corporate Plan / PlaBV111 The percentage of applicants satisfied with the Planning service r Corporate Plan / PlaBV219b Preserving the Special Character of Conservation Areas: PercentageCorporate Plan / PlaPSLocal_01 Average Play Value score based on Fields in Trust (National PlayinCorporate Plan / PlaNI191 Residual household waste per household (Kgs) Corporate Plan / GreNI196 Improved street and environmental cleanliness – fly tipping Corporate Plan / Gre

NI185 % CO2 reduction from local authority operations Corporate Plan / GreNI186 Per capita reduction in CO2 emissions in the LA area (%) Corporate Plan / GrePSLocal_02 Number of Green Flags / Community Green Flags Corporate Plan / GreLSLocal_A01 Arts and Events : Participants in arts and events activities per 100 Corporate Plan / BrinLSLocal_B01 Leisure Centre : The number of visits per 1,000 population Corporate Plan / BrinCDLocal_10 The number of the local population attending a community forum Corporate Plan / BrinLSLocal_A02 Arts and Events: Number of schools engaged in Arts Development Corporate Plan / BrinLALocal_08 The percentage of households on the register of electors as at 1 Corporate Plan / BrinLALocal_11 The percentage of mediation requests resolved satisfactorily Corporate Plan / BrinBV66a Rent Collection: Rent collected as a proportion of the rent owed Housing Delivery PlaBV66b Rent collection and arrears recovery: the % of tenants with more t Housing Delivery PlaBV66c Rent Collection and Arrears Recovery:the % of tenants in arrear Housing Delivery PlaBV66d Rent Collection and Arrears Recovery: the % of tenants evicted as aHousing Delivery PlaFRLocal_04 Rent arrears of current tenants as a proportion of the authority's renHousing Delivery PlaBV76c The number of housing benefit and council tax benefit fraud invest Housing Delivery PlaBV76d The number of housing benefit and council tax benefit prosecutio Housing Delivery PlaBV78a Average speed of processing new Housing Benefit/Council Tax BenHousing Delivery PlaBV78b Average speed of processing changes of circumstances for HousingHousing Delivery PlaBV79a The % of cases for which the calculation of housing and council ta Housing Delivery PlaBV79b(i) Percentage of Recoverable Overpayments Recovered (Housing BeneHousing Delivery PlaBV79b(ii) Housing Benefit overpayments recovered as % of the total amountHousing Delivery PlaBV79b(iii) Percentage of Housing Benefit Overpayments written off Housing Delivery PlaBV202 Number of people sleeping rough Housing Delivery PlaBV212 Average time taken to re-let local authority housing (calendar daysHousing Delivery PlaHSLocal_01 The average time to reach decisions on homelessness application Housing Delivery PlaHSLocal_02 The proportion of homelessness applications on which the authorityHousing Delivery PlaHSLocal_03 The number of homelessness acceptances per 1000 households Housing Delivery PlaHSLocal_06 Housing Applications processed, registered and assessed within Housing Delivery PlaNI156 Number of households living in temporary accommodation Housing Delivery PlaBV213a Preventing Homelessness - number of households where homelesHousing Delivery PlaHSLocal_BM02 % of properties with gas that have received an annual service / safHousing Delivery PlaHSLocal_BM04 Percentage of quality control inspections carried out Housing Delivery PlaHSLocal_11_BVNo of private sector vacant dwellings that are returned into occup Housing Delivery PlaBV204 Planning appeals allowed Place Shaping DeliveNI157a Processing of planning applications: Major applications Place Shaping DeliveNI157b Processing of planning applications: Minor applications Place Shaping DeliveNI157c Processing of planning applications: Other applications Place Shaping DeliveBV219 Preserving the Special Character of Conservation Areas: PercentagePlace Shaping DeliveDSLocal_01 Full Plans Buildings Regs Applications determined within 8 weeks Place Shaping DeliveCPLocal_01 % Industrial units vacant for more than 3 months Place Shaping DeliveCPLocal_02 Percentage of tenants of industrial units with rent arrears Place Shaping DelivePSLocal_01 Average Play Value score based on Fields in Trust (National PlayinPlace Shaping Delivery PlanBV156 The % of Council buildings open to the public which are accessible Place Shaping DeliveNI195a Improved street and environmental cleanliness (levels of litter, detrituGreen Issues DeliverNI195b Improved street and environmental cleanliness (levels of litter, detritGreen Issues DeliverNI195c Improved street and environmental cleanliness (levels of litter, detrituGreen Issues DeliverBV82a(ii) Tonnes of Household Waste Recycled Green Issues DeliverBV82b(ii) Tonnes of household waste composted Green Issues DeliverBV84a Household waste collected per head, in kilos Green Issues DeliverCPLocal_03a Energy Consumption - KWH/sqm: Cemeteries Green Issues DeliverCPLocal_03b Energy Consumption - KWH/sqm: Crematorium Green Issues DeliverCPLocal_03c Energy Consumption - KWH/sqm: Multi-storey car parks Green Issues DeliverCPLocal_03d Energy Consumption - KWH/sqm: Museums & Galleries Green Issues DeliverCPLocal_03e Energy Consumption - KWH/sqm: Offices Green Issues Deliver

CPLocal_03f Energy Consumption - KWH/sqm: Park Buildings Green Issues DeliverCPLocal_03g Energy Consumption - KWH/sqm: Public Conveniences Green Issues DeliverCPLocal_03h Energy Consumption - KWH/sqm: Sport Centres & Pools Green Issues DeliverLSLocal_A01 Arts and Events : Participants in arts and events activities per 100 Bringing People TogetLSLocal_S01 Sports Development : Number of visits per 1,000 population Bringing People TogetLSLocal_B05 Bramcote Leisure Centre Annual Customer Satisfaction Survey ( Bringing People TogetLSLocal_C05 Chilwell Olympia Leisure Cetnre Annual Customer Satisfaction S Bringing People TogetLSLocal_E05 Eastwood Community Sports Centre Annual Customer Satisfactio Bringing People TogetLSLocal_K05 KLC Annual Customer Satisfaction Survey (APSE) Bringing People TogetLSLocal_H01 DH Lawrence Heritage: The number of visits per 1,000 of the popuBringing People TogetLSLocal_H03 Visits to and use of Museums and Galleries by pupils in organised Bringing People TogetLALocal_08 The percentage of households on the register of electors as at 1 Bringing People TogetLSLocal_A02 Arts and Events: Number of schools engaged in Arts Development Bringing People Together Delivery PlanLALocal_11 The percentage of mediation requests resolved satisfactorily Bringing People Together Delivery PlanCDLocal_10 The number of the local population attending a community forum Bringing People TogetLSLocal_S08 Number of Volunteer Hours Bringing People TogetLSLocal_S10 Total Number of Community Event Entries Bringing People TogetBV8 % of invoices paid within 30 days of receipt Resources Delivery PFPLocal_09 Percentage of invoices paid within 20 days Resources Delivery PFPLocal_01 Percentage of sundry creditors paid by BACS Resources Delivery PFPLocal_02 Percentage of sundry debtors raised in any one financial year paid Resources Delivery PFPLocal_03 Percentage of planned audits completed in the year Resources Delivery PFPLocal_07 Percentage of closed claims over a three year period settled at nil Resources Delivery PLALocal_04 The percentage of complaints acknowledged within 3 working day Resources Delivery PLALocal_06 The number of complaints investigated under Stage 2 of the CouncResources Delivery PLALocal_07 The number of complaints investigated by the Local Governmen Resources Delivery PLALocal_09 The number of challenges to the accuracy of minutes Resources Delivery PlanLALocal_10 The number of meetings cancelled as a result of failure to meet le Resources Delivery PlanLALocal_12 The percentage of FOI requests dealt with within 20 working days Resources Delivery PlanBV11a Top 5% of Earners: Women Resources Delivery PBV11b Top 5% of Earners: Ethnic Minorities Resources Delivery PBV11c Top 5% of Earners: with a disability Resources Delivery PBV12 Working Days Lost Due to Sickness Absence Resources Delivery PBV16a Percentage of Employees with a Disability Resources Delivery PBV17a Ethnic Minority representation in the workforce - employees Resources Delivery PHR Local_01 Percentage of job applications received from ethnic minorities Resources Delivery PHrLocal_02 Percentage of appointments from ethnic minorities Resources Delivery PHRLocal_03 Percentage of applications received from self-declared disabled p Resources Delivery PHRLocal_04 Percentage of appointments from self-declared disabled applicant Resources Delivery PHRLocal_06 Percentage of annual employee turnover Resources Delivery PBV9 Percentage of Council Tax collected Regulatory Services DBV10 Percentage of NNDRs Collected Regulatory Services DBV66a Rent Collection: Rent collected as a proportion of the rent owed Regulatory Services DBV66b Rent collection and arrears recovery: the % of tenants with more t Regulatory Services DBV66c Rent Collection and Arrears Recovery: the % of tenants in arrea Regulatory Services DBV66d Rent Collection and Arrears Recovery: the % of tenants evicted as aRegulatory Services DBV76c The number of housing benefit and council tax benefit fraud invest Regulatory Services DBV76d The number of housing benefit and council tax benefit prosecutio Regulatory Services DBV78a Average speed of processing new Housing Benefit/Council Tax BenRegulatory Services DBV78b Average speed of processing changes of circumstances for HousingRegulatory Services DBV79a The % of cases for which the calculation of housing and council ta Regulatory Services DBV79b(i) Percentage of Recoverable Overpayments Recovered (Housing BeneRegulatory Services DBV79b(ii) Housing Benefit overpayments recovered as % of the total amountRegulatory Services DBV79b(iii) Percentage of Housing Benefit Overpayments written off Regulatory Services D

NI181 Time taken to process Housing Benefit/Council Tax Benefit new c Regulatory Services DFR01 Council Tax payers paying by direct debit Regulatory Services DFR06 Council Tax written-off as not collectable as a proportion of the gr Regulatory Services DFR07 NNDR written-off as not collectable as a proportion of the gross d Regulatory Services DFR04 Rent arrears of current tenants as a proportion of the authority's renRegulatory Services DFR05 The rent written-off as not collectable as a proportion of the authoritRegulatory Services DNI182 Satisfaction of business with local authority regulation services Regulatory Services D

Reference Indicator Type/LevelBT.BT01 Number of VFM reviews conducted - Number of Value For DepartmentBT.BT02 % Audits conducted on schedule - QA DepartmentBT.BT03 % audits conducted on schedule - EMAS DepartmentBT.BT04 % SIFs closed on time – QA DepartmentBT.BT05 % SIFs closed on time - EMAS DepartmentBT.CF.AM01 Strategic Property Management: Comply with Asset ManagDepartmentBT.CF.AM02 Review the assets in the Land and Property Portfolio on a DepartmentBT.CF.AM03 Disposal Programme: Develop a 3 year disposal programme,DepartmentBT.CF.AM04 Investment Property Management: Maintain occupancy levels DepartmentBT.CF.AM05 Valuation / Right to Buy RTB Valuation Reports and Plans t DepartmentBT.CF.AM06 Valuation/Council Portfolio Provide asset valuations in c DepartmentBT.CF.AM07 % Borough Council's town centre retail shops let DepartmentBT.CF.AP01 Processing times by class of activity: Third Party Invoice DepartmentBT.CF.AP02 Return to HMRC to timescale DepartmentBT.CF.AP03 Payment of CIS to HMRC to timescale DepartmentBT.CF.AP04 Payment to correct supplier DepartmentBT.CF.AP05 Urgents Payments Facility - Urgent Payments Facility to pr DepartmentBT.CF.AP06 Invoices Payments Processed - Invoices received by 9.00 DepartmentBT.CF.CSC01 NAvoidable Contact - data collection - Quarterley measure aDepartmentBT.CF.CSC02 NPercentage of contacts for inscope service designated as aDepartmentBT.CF.CSC03 % of calls answered - Revs, Bens & Rents - percentage of DepartmentBT.CF.CSC04 % calls answered within 20 seconds - Revs, Bens & Rents DepartmentBT.CF.CSC05 % of calls answered - Environmental Services DepartmentBT.CF.CSC06 % of calls answered within 20 seconds - Environmental SerDepartmentBT.CF.CSC07 % of calls answered - Switchboard DepartmentBT.CF.CSC08 % of calls answered within 20 seconds - Switchboard - Pe DepartmentBT.CF.CSC09 Quality Management (Error Reporting) DepartmentBT.CF.CSC10 % of calls answered - Hotline DepartmentBT.CF.CSC11 Percentage of calls answered which are answered within 2DepartmentBT.CF.CSC14 achieving the Customer Services Standard with 2 years or eDepartmentBT.CF.CSC15 % of face to Face clients dealt with within target timesca DepartmentBT.CF.ENG01 act as CDM coordinator on notifiable works. - When requesDepartmentBT.CF.ENG02 Provide professional personnel as expert witness as reque DepartmentBT.CF.ENG03 carry out site supervision visits and attend site meetings DepartmentBT.CF.ENG04 statutory applications - Make all necessary statutory appl DepartmentBT.CF.ENG05 Issue all contracts to procure works in line with council st DepartmentBT.CF.ENG06 Undertake any necessary environmental impact assessmentDepartmentBT.CF.ENG07 Undertake designers risk assessments - Undertake in a timDepartmentBT.CF.ENG08 Provide an emergency flooding response in the form of th DepartmentBT.CF.ENG09 Maintain and update the Authority Emergency Flooding PlaDepartmentBT.CF.ENG10 Attend meetings, briefings and emergency exercises in re DepartmentBT.CF.ENG11 Housing inspections, complete and issue initial structural reDepartmentBT.CF.ENG12 Mining surface hazard attend site and undertake initial ins DepartmentBT.CF.ENG13 Maintain, develop and issue a term service contracts for t DepartmentBT.CF.ENG14 Review charges for drain clearing service. DepartmentBT.CF.FAC01 Planned Maintenance - not exceeding allocated maintenanDepartment

BT.CF.FAC03 Emergency' (Category 1) requests within 1 hour of receipt, DepartmentBT.CF.FAC04 % of Legionella Risk assessments carried out - Ensure that DepartmentBT.CF.FAC05 Ensure all site contracts remain valid, to ensure that out o DepartmentBT.CF.FAC06 Urgent' (Category 2) request within 1 working day - 'UrgentDepartmentBT.CF.FAC07 Routine' (Category 3) request within 5 working days - 'RoutDepartmentBT.CF.FAC08 repairs arising from planned / programmed (Category 4) areDepartmentBT.CF.FAC09 Records of Bills maintained - 'Ensure that records of all b DepartmentBT.CF.FAC10 energy meters; gas, electric and water are read every 6 moDepartmentBT.CF.FAC11 Quarterly reports on energy spend against allocated budgeDepartmentBT.CF.FAC12 statutory insurance inspections are carried out on plant a DepartmentBT.CF.FAC13 % of condition surveys undertaken in accordance with agr DepartmentBT.CF.FAC14 supply stats for responsive, planned and capital resources DepartmentBT.CF.FAC15 energy purchased is optimised in line with the energy markDepartmentBT.CF.FAC16 provide information to the Council to enable reporting aga DepartmentBT.CF.FAC17 To deliver agreed actions from the EMAS action plan DepartmentBT.CF.HR01 Payroll payments made on time, when all relevant paperwoDepartmentBT.CF.HR02 Expenses calculated and paid on time, when all relevant p DepartmentBT.CF.HR03 Accurate centrally held personnel records - Accurate and uDepartmentBT.CF.HR04 Deliver training places within an agreed timescale DepartmentBT.CF.HR05 Statutory deductions, payments and returns made on time.DepartmentBT.CF.HR06 Speed and accuracy of recruitment process DepartmentBT.CF.HR07 Administration of EPD process by prescribed timescales. AnDepartmentBT.CF.HR08 Delivery of Workforce Strategy and Action Plan. Quarterly DepartmentBT.CF.HR09 Policies Reviewed - Policies - all reviewed within 3 years DepartmentBT.CF.HR10 Sickness absence. Deliver action plan to manage this. DepartmentBT.CF.HR11 Application of Pay Awards within the next pay period DepartmentBT.CF.ICT01 Service Desk calls answered within 20 seconds DepartmentBT.CF.ICT02 Availability of the Authority?s core applications DepartmentBT.CF.ICT03 Availability of the Authority?s network, (Exception clause foDepartmentBT.CF.ICT04 Availability of Telephony System DepartmentBT.CF.ICT05 Service Desk calls completed within 24 hours (incidents) DepartmentBT.CF.ICT06 Service Desk calls completed with 24 hours (service requeDepartmentBT.CF.ICT07 ICT Project requests responded to within 5 days (definition DepartmentBT.CF.ICT08 Incidents of data loss that are not user based events - NeeDepartmentBT.CF.ICT09 Incidents of security threats - Conduct initial risk assessm DepartmentBT.CF.ICT10 New User Training - Housing System - User Training - Ne DepartmentBT.CF.ICT11 Housing System upgrade user training. Training to be proviDepartmentBT.CF.ICT12 Complete all statutory returns to deadlines (AS to develop aDepartmentBT.CF.ICT13 User Satisfaction survey - Level established through annuaDepartmentBT.CF.ICT14 W3C (WAI) Rating of the Authority?s web site - Ensuring t DepartmentBT.CF.ICT15 SOCITM 'Better Connected' annual survey - SOCITM ?BetterDepartmentBT.CF.ICT16 Manual Periodic Processes DepartmentBT.CF.ICT17 Non-Complex Management Information requests DepartmentBT.CF.IP01 Invoices Paid within 30 days - The percentage of invoices DepartmentBT.CF.RB01 Customer Satisfaction - benefits DepartmentBT.CF.RB02 Accuracy of processing new benefit claims (must also reporDepartmentBT.CF.RB03 Average times to process new claims and change events - DepartmentBT.CF.RB04 Council Tax Collected - Percentage of Council Tax collectedDepartmentBT.CF.RB05 NNDR Collected - The percentage of NNDRs due for the finaDepartmentBT.CF.RB06 Rents collected as a % of the total collectable debit - Ren DepartmentBT.CF.RB07 Agresso Amount overdue as a percentage of the debit DepartmentBT.CF.RB08 Mentor Amount overdue as a percentage of the debit DepartmentBT.CF.RB10 Customer Satisfaction - Local Taxation DepartmentBT.CF.RB11 Cashiers - % of cheques banked within 24 hours of day of rDepartment

BT.CF.RB12 Bills Depatched - Council Tax & NNDR ? Main annual billin DepartmentBT.CF.RB13 Statutory Returns - Compliance with requirements relating DepartmentBT.CF.REP01 Processing time by class of activity - Simple Jobs (36Hrs.) DepartmentBT.CF.REP02 Processing time by class of activity - Complex Jobs (72Hrs. DepartmentBT.CF.REP03 Processing time by class of activity - Committee Work (sa DepartmentBT.CF.REP04 Processing time by class of activity - Outsourced Work - DepartmentBT.HS.01 Prepare a health & safety article each month for the BorouDepartmentBT.HS.02 Undertake fire risk assessments - Undertake at least two f DepartmentBT.HS.03 Satisfaction with Health & Safety training - Ensure that a DepartmentBT.HS.04 Completed training - Ensure at least 90% of employees nomDepartmentBT.HS.05 Health & Safety audits complete - Undertake health & safetDepartmentBT.HS.06 To Prepare a Corporate Health & safety e-bulletin DepartmentBT.POL.01 Average Citizens Panel Response Rate at the spring / sum DepartmentBT.POL.02 Average Citizens Panel Response Rate at the autumn / winDepartmentBT.POL.03 Satisfaction with Community Engagement Service - Satisf DepartmentBT.POL.04 Satisfaction rate with Equalities Training provided in-houseDepartmentBT.POL.05 Satisfaction with Equalities Promotions and Events DepartmentENV.LC.VFM01 Year on Year Reduction in Operating Costs DepartmentENV.LC.VFM02 Cost of Service by Customer DepartmentENV.LC.VFM03 Cost of service by Population Head DepartmentENV.LC01 Increased Revenue On Fees Year on Year - by 2% each yeaDepartmentENV.LC02 Recovery of unpaid debt - (reduction year on year) - 5% peDepartmentENV.LC03 Customer Satisfaction with Licensing Service (Satisfacti DepartmentENV.LC04 Customer Satisfaction with Licensing Service (Not Satisfi DepartmentENV.LC05 Investigation performance against SLA (Production of Re DepartmentENV.LC06 Investigation performance against SLA (Prosecution SLA DepartmentENV.STE.01 Dog Fouling - % of sites of sites falling below a Grade B DepartmentENV.STE.02 Weed Growth - % of sites of sites falling below a Grade B DepartmentENV.STE.03 Fly Tipping Effectiveness - The year on year reduction in t DepartmentENV.STE.04 Satisfaction with cleanliness of the borough - The PercentagDepartmentENV.STE.05 H&S inspection of all high risk rated premises - % of all h DepartmentENV.STE.06 Food safety - the required FSA inspections for each year - DepartmentENV.STE.07 Pollution - PPC inspection due and completed - % of all in DepartmentENV.STE.07 Pollution- PPC Part A2 inspection due and complete DepartmentENV.STE.07 Pollution-PPC Part B inspection due and complete DepartmentENV.STE.08 Number of FPNs for litter - No. of tickets issued in period DepartmentENV.STE.09 Number of FPNs for dog fouling - No. of tickets issued in peDepartmentENV.STE.10 Satisfaction with pest control services - % satisfied with ovDepartmentENV.STE.11 Satisfaction with noise control services - % satisfied with o DepartmentFIN 01 Percentage of Invoices Paid within 30 days - The percentagDepartmentFIN 01a No of Invoices - Denominator DepartmentFIN 01b No of Invoices completed within 30 days - Numerator DepartmentFIN 02 Investment Property Occupancy Rate - The percentage of renDepartmentFIN 03 Prospect House Occupancy Rate - The percentage of the rentDepartmentFIN 04 Internal Audit - Questionaire Response Rate - Number of quDepartmentFIN 05 Internal Audit - Helfulness Score - Satisfaction measure - DepartmentFIN 06 Updated medium term surplus/deficit forecast DepartmentFIN 07 Accountancy Services Salary Budgets - Key Budgets - AccoDepartmentFIN 08 Key Budgets - Industrial & Commercial Rent Income - Actu DepartmentFIN 09 Key Budgets - Interest on externally managed fund - ActuaDepartmentFIN 10 Key Budgets - General Fund Capital Receipts - Actual inco DepartmentHSG OSD01 % of emergency repairs made safe in 24 hours DepartmentHSG OSD02 % of emergency repairs made safe in 72 hours DepartmentHSG OSD03 % of emergency repairs made safe in 7 days Department

HSG OSD04 % repairs completed in target times DepartmentHSG OSD05 % repairs where appointment made and kept DepartmentHSG OSD06 Average time to re-let empty property (time with OSD) DepartmentHSG OSD07 Gas servicing completed on schedule DepartmentHSG.NH.01 Percentage of resolved Anti Social Behaviour cases DepartmentHSG.NH.02 Average number of days to resolve Anti Social Behaviour DepartmentHSG.NH.03 Percentage of Anti Social Behaviour case closure surveys DepartmentHSG.NH.04 % of respondents very or fairly satisfied with the way thei DepartmentHSG.NH.05 % of respondents very or fairly satisfied with the outcome DepartmentHSG.NH.06 % of respondents very or fairly satisfied that they were DepartmentHSG.NH.07 % of respondents very or fairly satisfied with the support DepartmentHSG.NH.08 % of respondents who have already made a complaint of AntiDepartmentHSG.NH.09 % of respondents who rated the time taken for them to be DepartmentHSG.NH.14 % of communal areas of blocks of flats cleaned (weekly) DepartmentHSG.NH.15 % of new tenancy visits completed within 6 weeks DepartmentLSS001 No. of grass cutting complaints DepartmentLSS002 No. of complaints for sweeping, mechanical sweeping requDepartmentLSS003 No. of complaints for litter picking DepartmentLSS004 No. of complaints with dog bins needing emptying DepartmentLSS005 Days lost to industrial sickness DepartmentLSS006 Safety inspection actions, actions that are completed to t DepartmentLSS007 No. of H & S Toolbox talks carried out at service briefing DepartmentPI002 No. of Green Flags - No. of parks that have green flag stat Corporate Plan 2010-PI003 Street Cleanliness Litter - The percentage of relevant land Corporate Plan 2010-PI003 Street Cleanliness Detritus - The percentage of relevant la Corporate Plan 2010-PI003 Street Cleanliness Graffiti - The percentage of relevant lan Corporate Plan 2010-PI003 Street Cleanliness Fly Posting - The percentage of relevantCorporate Plan 2010-PI004 No. of Buildings with Heritage Asset Register that are imp Corporate Plan 2010-PI005 Self Service Transactions through CBC Website - Number of Corporate Plan 2010-PI006 Influence Decisions - The proportion of the adult populationCorporate Plan 2010-PI007 Avoidable Contact - The proportion of customer contact thaCorporate Plan 2010-PI008 Equalities Framework Level Achieved - Level of Equalitie Corporate Plan 2010-PI008 Equalities Framework Level Achieved - Progress towards exCorporate Plan 2012PI009 Satisfaction of Local Area - Satisfaction with local area Corporate Plan 2010-PI010 Decent Council Homes - This indicator measures the number Corporate Plan 2010-PI011 Satisfaction of Landlord Services - The percentage of local Corporate Plan 2010-PI012 Net Addtional Homes Provided - The net increase in dwelli Corporate Plan 2010-PI013 Affordable Homes Delivered - Total supply of social rent h Corporate Plan 2010-PI016 New Business Registration Rate - The proportion of busine Corporate Plan 2010-PI017 Small Business Employment Growth - Percentage of VAT r Corporate Plan 2010-PI018 Percentage of town centre shops occupied Corporate Plan 2010-PI019 Average Market Stall Occupancy - the percentage average Corporate Plan 2010-PI020 No. of Coach Visits - Number of coach visits/year to coach Corporate Plan 2010-PI021 No. of Employment Opportunities in Area - Overall numberCorporate Plan 2010-PI022 Working Age People Out of Work - This indicator measures Corporate Plan 2010-PI023 16-18 NEET - Young people aged 16 to 18 years are counted aCorporate Plan 2010-PI024 Index of Inequalities for Life Expectancy - A 20% reduction Corporate Plan 2010-PI025 Participation in Sport - The percentage of the adult (aged Corporate Plan 2010-PI026 No. of recorded serious acquisitive crimes Corporate Plan 2010-PI027 No. of recorded 'Assaults with less serious injury' Corporate Plan 2010-PI028 Satisfaction - Museum - The percentage of residents satisf Corporate Plan 2010-PI029 Satisfaction - Theatre / - The percentage of residents satisCorporate Plan 2010-PI030 Visits to Museums in person - The number of visits that wereCorporate Plan 2010-PI030 Visits to Museums in person - The number of visits that wereCorporate Plan 2012

PI031 Attendance at the Theatre - No of Attendees at the Theatr Corporate Plan 2010-PI032 Attendance at the - Number of Attendees at the Corporate Plan 2010-PI033 People satisfied how the Council runs things - Percentage oCorporate Plan 2010-PI034 People who agree that the Council provides value for moneCorporate Plan 2010-PI037 Percentage of Priority Indicators on Target Corporate Plan 2010-PI038 Value for Money - total net value - The total net value of Corporate Plan 2010-PI038 Deliver Annual Savings Targets within BT Strategy - DeliveCorporate Plan 2010-PI038 Achieve a Balanced Budget-surplus/deficit Corporate Plan 2010-PI038 Deliver Annual Savings Targets within BT Strategy - DeliveCorporate Plan 2012PI038 Achieve a Balanced Budget Corporate Plan 2012PI039 satisfaction with Council’s Customer Services Centre - Cus Corporate Plan 2010-PI040 Satisfaction with Council as an Employer - Percentage of StCorporate Plan 2010-PI041 Percentage of sites that is satisfactory for litter - % of sit Corporate Plan 2012PI042 Percentage of sites that is satisfactory for detritus (94%) Corporate Plan 2012PI043 Satisfaction with parks and open spaces Target 77% by M Corporate Plan 2012PI044 Percentage of household waste recycled - The percentage oCorporate Plan 2012PI046 Increased awareness of Financial Exclusion help and advic Corporate Plan 2012PI047 Percentage satisfied with opportunities for participation i Corporate Plan 2012PI048 Number of homes brought back into use, target 120 home Corporate Plan 2012PI049 New business survival rate target consistently above reg Corporate Plan 2012PI050 Market Hall occupancy at 100% by March 2015 Corporate Plan 2012PI051 Local labour clauses secured on major developments Corporate Plan 2012PI052 Jobs secured by local people on schemes with local labou Corporate Plan 2012PI053 Percentage Residents feeling safe. Target 95% during day Corporate Plan 2012PI054 Percentage of local community participating in arts and culCorporate Plan 2012PI055 All partnerships evaluated as adding value to services an Corporate Plan 2012REG.CP.01 Parking Services Income - Comparison of cumulative incomeDepartmentREG.CS.01 % of visitors/users who consider the service at the Touris DepartmentREG.CTC.01 Average Number of stalls General Market - This is the ave DepartmentREG.CTC.02 Average number of stalls - Flea Market - This is the avera DepartmentREG.CTC.03 Theatre net cost per attendance - Calculated using PI31 anDepartmentREG.CTC.04 Theatre users - Number of attendees as calculated for PI DepartmentREG.CTC.05 Theatre net cost per user - Calculated using REG.TTC.03 aDepartmentREG.CTC.06 Number of non visit uses of the Museum Service - Captures DepartmentREG.CTC.07 Percentage of visitors to the Museum and Revolution House DepartmentREG.CTC.08 Number of attendees at the Museum and attraction - Auto DepartmentREG.CTC.08 Number of attendees at the Museum and attraction - Aut DepartmentREG.CTC.09 Satisfaction Levels for Theatre & Theatre - The percentageDepartmentREG.CTC.09 Satisfaction Levels for Theatre & - The percentage of resi DepartmentREG.CTC.10 Number of users at the Theatre - Number of attendees as DepartmentREG.CTC.11 Net cost per user at the Theatre- The net cost of running thDepartmentREG.CTC.11 Net cost per user at the Theatre - The net cost of running tDepartmentREG.CTC.12 Number of hours contributed by volunteers - The number ofDepartmentREG.CTC.13 Number of attendees at the Revolution House DepartmentREG.DC.01 % of appeals allowed against refusals - Number of appeal DepartmentREG.DC.02 % of planning applications delegated to officers - Number DepartmentREG.DC.03 % of applicants satisfied with DM service - Satisfaction s DepartmentREG.DC.04 % of those commenting on planning applications satisfied DepartmentREG.DC.05 Processing of Major Applications - Percentage of major applDepartmentREG.DC.05 Total number of major planning applications determined DepartmentREG.DC.05 Number of major applications determined within 13 weeksDepartmentREG.DC.06 Processing of minor applications - Percentage of minor pla DepartmentREG.DC.06d Total number of minor planning applications determined DepartmentREG.DC.06n Number of minor applications determined within 8 weeks Department

REG.DC.07 Processing of other applications - Percentage of 'other' pl DepartmentREG.DC.07d Total number of other planning applications determined DepartmentREG.DC.07n Number of other applications determined within 8 weeks DepartmentREG.ED.01 Number of jobs created / safeguarded as a result of successDepartmentREG.ED.02 % of enquiries reaching a successful conclusion - Number ofDepartmentREG.ED.03 Customer satisfaction with the Land and Property InformatiDepartmentREG.ED.04 Occupancy level of business innovation centres - % of flo DepartmentREG.FP.01 Supply of ready to develop housing sites - The total numberDepartmentREG.FP.01 Housing Supply Requirement - The planned housing provisionDepartmentREG.FP.01 Amount of Housing that can be built on - The amount of housDepartmentREG.FP.02 Improved Local Biodiversity - Performance will be calculateDepartmentREG.FP.02 No. sites in the LA area - The total number of sites in the DepartmentREG.FP.02 No. sites with positive conservation plan - The number of DepartmentREG.FP.03 Plan Making - Development Plans - Did the local planning DepartmentREG.FP.04 Plan Making Milestones - Has the local planning authority Department

Reference Corby Borough Council Type / LevelHR 2 Percentage of annual Employee Development Scheme paperwork r Corporate PlanHR 1 Number of working days lost due to sickness absence Corporate PlanFS 2 Collection of Sundry Debts Corporate PlanFS 7 ICT Service Availability Corporate PlanFS 24 Percentage of council tax collected in year Corporate PlanFS 38 Telephone statistics: Average call waiting times in One Stop Shop Corporate PlanFS 39 Percent of One Stop Shop customers seen within 10 minutes Corporate PlanFS 41 Percentage of FOI requests completed within 20 working days Corporate PlanNI 181 Time taken to process Housing Benefit / Council Tax Benefit new Corporate PlanNPCS 6 Number of Anti Social Behaviour (Anti Social Behaviour) cases res Corporate PlanNPDLO 13 Jobs out of target time Corporate PlanNPLLS 6 Average time taken (days) to re-let local authority housing Corporate PlanNPLLS 7 Number of void properties as at end of month Corporate PlanNPLLS 16 Monetary arrears figure as at end of month Corporate PlanCBP 1 Percentage of available investment properties occupied Corporate PlanNI 154 Net additional homes provided Corporate PlanNI 155 Number of affordable homes delivered (gross) Corporate PlanNI 157 a Processing of planning applications: Major applications Corporate PlanNI 157 b Processing of planning applications: Minor applications Corporate PlanNI 157 c Processing of planning applications: Other applications Corporate PlanFS 1 Percentage of NNDRs collected by the Authority in the year DepartmentalFS 4 Percentage of recoverable Housing Benefit Overpayments in peri DepartmentalFS 6 Number of cases approved for sanctions per 1,000 caseload DepartmentalFS 14 Number of New claims outstanding DepartmentalFS 15 Number of Change of Circumstances outstanding DepartmentalFS 16 Percentage of invoices paid by the Authority within 30 days of rec DepartmentalFS 18 Percentage of prompt / accurate payment of staff salaries / wag DepartmentalFS 19 Outstanding work for Billing DepartmentalFS 21 Number of Housing Benefit / Council Tax Benefit Appointments DepartmentalFS 22 Number of Recovery home visits conducted DepartmentalFS 23 Percent of invoices paid by the Authority within 10 days of receipt DepartmentalFS 25 Percentage of total overpayments plus outstanding overpayments DepartmentalFS 26 Number of cases investigated DepartmentalFS 27 Local authority erroneous overpayment DepartmentalFS 28 Percentage of Land Charge searches turned around within 5 work DepartmentalFS 29 Number of FOI requests outstanding DepartmentalFS 30 Percent of FOI requests completed within 20 working days DepartmentalFS 31 Number of Right to Buy applications completed Departmental

FS 32 Number of days - sickness DepartmentalFS 33 Percent of One Stop Shop customers seen within 20 minutes DepartmentalFS 34 Percent of Helpdesk calls resolved DepartmentalFS 35 Percent of purchase orders raised at time of commitment DepartmentalFS 36 Percent of reconciliations completed 3 weeks of month end DepartmentalFS 37 Percent of returns (Government and CIS) completed DepartmentalFS 40 Number of additional new homes built DepartmentalFS 78 a The average processing time taken for all new Housing and Council DepartmentalFS 78 b (i) The average processing time taken for all written notifications to DepartmentalFS 81 Number of interventions per 1,000 caseload DepartmentalNPCS 1 Assault with injury: Town Centre violence DepartmentalNPCS 1 a Assault with injury: Young people under 25 DepartmentalNPCS 2 Number of Criminal Damage related crimes reported within the Bo DepartmentalNPCS 2 a CCTV number of arrests DepartmentalNPCS 2 b CCTV number of incidents recorded DepartmentalNPCS 3 Number of Hate Crime incidents reported DepartmentalNPCS 4 Number of families / young people referred to Prevention Forum a DepartmentalNPCS 5 Target Hardening and Forensic Coding implemented for properties i DepartmentalNPDLO 1 Percentage of all repairs completed within target time DepartmentalNPDLO 2 Percentage of repairs completed right first time DepartmentalNPDLO 3 Direct cost per property of responsive repairs DepartmentalNPDLO 4 Total cost per property of responsive repairs DepartmentalNPDLO 5 Average cost of a responsive repair DepartmentalNPDLO 6 Number of properties held for major works DepartmentalNPDLO 6 a Average time void properties with Direct Labour Organisation prior t DepartmentalNPDLO 7 Total cost per property of void works DepartmentalNPDLO 7a Percentage of gas services completed against sequential servic DepartmentalNPDLO 8 Emergency repairs as a percentage of all responsive repairs DepartmentalNPDLO 9 Number of out of hour emergency calls recorded DepartmentalNPDLO 10 Call out costs - In-house trades DepartmentalNPDLO 11 Call out costs - Contractors DepartmentalNPDLO 12 Percentage very or fairly satisfied with R&M, General Needs and DepartmentalNPTS 1 Percentage of planned maintenance expenditure DepartmentalNPTS 2 MINOR Disabled Adaptations – Works completed within 10 weeks f DepartmentalNPTS 3 MAJOR Disabled Adaptations – Works completed within 24 weeks f DepartmentalNPTS 4 Number of Energy Performance Certificates completed per month DepartmentalNPTS 5 SAP1 Energy Efficiency of Housing Stock DepartmentalNPHF 1 Percentage of all dwelling rent accounts paid by Direct Debit DepartmentalNPHF 2 Number of tenants on housing contents insurance scheme DepartmentalNPHF 3 Outstanding Former Tenants Arrears on Orchard [computer syste DepartmentalNPHF 6 Cumulative dwellings void rent loss DepartmentalNPHF 7 Cumulative garages void rent loss DepartmentalNPHF 9 Percentage of tenants rating the service received from the membe DepartmentalNPHFVFM 1 Number of invoices paid late DepartmentalNPHFVFM 3 Number of purchase order commitments older than 90 days DepartmentalNPLLS 10 Cash collected as a proportion of total debit DepartmentalNPLLS 14 Total arrears as a percentage of the rental debit DepartmentalNI 156 Number of households living in temporary accommodation DepartmentalNPHOT 1 Refusals as a percentage of offers made by RSL's (externally) DepartmentalNPHOT 2 Refusals as a percentage of offers made by LA (internally) DepartmentalNPHOT 3 Deposit Bond Scheme DepartmentalNPHOT 4 Average length of stay in temporary accommodation DepartmentalNPHOT 5 Preventing Homelessness - number of households where homeles DepartmentalNPHOT 6 Accumulative total of homeless application taken per month Departmental

NPLLS 1 Number of tenant and resident meetings held per month DepartmentalNPLLS 1 a Number attending tenant and resident meetings per month DepartmentalNPLLS 2 a Occupancy of Dispersed Unit: Property 1 (2 Bed House) DepartmentalNPLLS 2 c Occupancy of Dispersed Unit: Property 2 (3 Bed House) DepartmentalNPLLS 2 d Occupancy of Dispersed Unit: Property 3 (2 Bed Flat) DepartmentalNPLLS 4 Number of properties let during current month DepartmentalNPLLS 5 Cumulative percentage of units re-let during the year DepartmentalNPLLS 8 Number of properties which became void during current month DepartmentalNPLLS 9 Number of empty garages as at end of month DepartmentalNPLLS 11 Rent loss due to house voids as a percentage of rental debit DepartmentalNPLLS 12 Rent loss due to garage voids as a percentage of rental debit DepartmentalNPLLS 13 Outstanding Court Costs arrears on Orchard [computer system] DepartmentalNPLLS 13 a Outstanding garage rent arrears on Orchard [computer system] DepartmentalNPLLS 15 Number of evictions per month DepartmentalNI 158 Percentage non-decent council homes DepartmentalNI 158 a Number of non-decent council housing stock DepartmentalNI 158 b Total number of council housing stock DepartmentalCBP 2 Voids not to exceed 5% of the investment leased portfolio DepartmentalCBP 3 100% of small land applications processed within 8 weeks. DepartmentalCBP 4 100% of allotment applications to be processed within 21 days of r DepartmentalNI 159 Supply of ready to develop housing sites DepartmentalNI 170 Previously developed land that has been vacant or derelict for mo DepartmentalNI 197 Improved Local Biodiversity – proportion of Local Sites where po DepartmentalEQAM 1 Total staff sickness (number of days) within Environmental Quality DepartmentalEQAM 2a Total number of staff absent from work due to illness DepartmentalEQAM 2b Total staff sickness (number of days) within Planning Services DepartmentalEQAM 2c Total number of staff absent from work due to illness DepartmentalEQAM 3a Total Number of late paid invoices: Street Scene DepartmentalEQAM 3b Total Number of late paid invoices: Health Protection DepartmentalEQAM 3c Total Number of late paid invoices: Environmental Protection DepartmentalEQAM 4a Total Invoices paid (Environmental Services) DepartmentalEQAM 4b Total invoices paid (Planning) DepartmentalEQAM 5a Local invoices paid DepartmentalEQAM 5b Total number of late paid local invoices DepartmentalNI 185 Reduction in CO2 from local authority operations Corporate PlanEQEP 10 Number of drainage complaints received DepartmentalEQEP 11 Number of housing conditions complaints received DepartmentalEQEP 13 Number of pollution control amendments following updates of Pr DepartmentalEQEP 14 a Number of process inspections carried out: Medium Risk Premise DepartmentalEQEP 14 b Number of process inspections carried out: Low Risk Premises DepartmentalEQEP 15 Percentage reduction in the number of complaints received in relat DepartmentalEQEP 16 Number of FPNs issued in relation to dog fouling offences DepartmentalEQEP 17 Percentage of dog fouling FPNs paid DepartmentalEQEP 18 Number of dog fouling prosecutions DepartmentalEQEP 19 Number of prosecutions for dog fouling that were successful DepartmentalEQEP 1a Private vacant dwellings returned to occupation / demolished DepartmentalEQEP 1b Total number of private empties DepartmentalEQEP 1c Net empty homes claimed under the New Homes Bonus DepartmentalEQEP 20 Number of FPNs issued in relation to littering offences DepartmentalEQEP 21 Percentage of litter FPNs paid DepartmentalEQEP 22 Number of litter prosecutions DepartmentalEQEP 23 Number of prosecutions for non-payment of litter that were succes DepartmentalEQEP 24 Percentage reduction in reported incidents of fly-tipping DepartmentalEQEP 25 Number of successful prosecutions for fly-tipping Departmental

EQEP 26 Number of successful prosecutions for Duty of Care DepartmentalEQEP 27 Number of Section 46 Notices issued in relation to the depositing DepartmentalEQEP 28 Number of FPNs issued in relation to excess waste offences DepartmentalEQEP 29a Number of failed FPNs - person cannot be found for Excess Wast DepartmentalEQEP 29b Number of failed FPNs - person cannot be found for littering DepartmentalEQEP 2a Percentage of Home Repair Grant Budget approved DepartmentalEQEP 2b Percentage of Home Repair Grant Budget paid DepartmentalEQEP 2c Percentage of Home Repair Grant Budget committed DepartmentalEQEP 3 Average time taken to approve disabled facility grant applications DepartmentalEQEP 30 Percentage of excess waste FPNs paid (include payment plans ag DepartmentalEQEP 31 Number of prosecutions for non payment of Excess Waste FPNs DepartmentalEQEP 32 Number of successful Excess Waste prosecutions DepartmentalEQEP 33 Number of Notices for Duty of Care enforcement DepartmentalEQEP 34 Number of FPNs issued for non compliance of duty of care DepartmentalEQEP 35 Number of Notices for Street Litter control DepartmentalEQEP 36 Number of FPNs issued for non compliance of Street Litter control DepartmentalEQEP 37 Number of Notices issued for Graffiti DepartmentalEQEP 38 Number of FPNs issued for non compliance of Graffiti notice DepartmentalEQEP 39 Number of Notices issued for Fly-posting DepartmentalEQEP 4 Percentage of vulnerable households in private sector dwellings m DepartmentalEQEP 40 Number of FPNs issued for non compliance of Fly-posting Notice DepartmentalEQEP 41a Section 215 actions: Total number of informal actions DepartmentalEQEP 41b Section 215 actions: Total number of Notices DepartmentalEQEP 41c Section 215 actions: Total number of prosecutions DepartmentalEQEP 41d Section 215 actions: Total number of successful outcomes DepartmentalEQEP 42a Kilograms of waste recycled per Council year from Deene & Cube: DepartmentalEQEP 42b Kilograms of waste recycled per council year from Deene & Cube: DepartmentalEQEP 42c Kilograms of waste recycled per council year: Kg commercial waste DepartmentalEQEP 42d Kilograms of waste recycled per council year from: Total waste d DepartmentalEQEP 42e Kilograms of waste recycled per council year from % of total waste DepartmentalEQEP 43 Number of stray dogs taken to Kennels DepartmentalEQEP 44 Number of fly-tipping reports DepartmentalEQEP 45 Number of fly-tipping reports investigated DepartmentalEQEP 46 Number of rats / mice DepartmentalEQEP 47 Number of wasps DepartmentalEQEP 48 Number of bed bugs DepartmentalEQEP 49 Number of fleas DepartmentalEQEP 5 Improve the homes of vulnerable households to meet the Decent DepartmentalEQEP 5a Improve energy efficiency in fuel poor households to 35+ SAP DepartmentalEQEP 6 Number of Deposit Bond Inspections carried out. DepartmentalEQEP 7 Number of Immigration (Accommodation Certificates) issued DepartmentalEQEP 8 Number of Keyways Referrals inspections DepartmentalEQEP 9a Number of noise complaints received DepartmentalEQEP 9b Number of noise complaints investigated at mark 2 stage DepartmentalEQHP 1 Percentage satisfaction of businesses with local regulation DepartmentalEQHP 10 Amount of national priority interventions undertaken DepartmentalEQHP 11 Completion of Smoke-free inspections DepartmentalEQHP 12 Visits to licensed premises to ensure LA 2003 compliance DepartmentalEQHP 13 Multi agency enforcement initiatives to licensed premises per year DepartmentalEQHP 14 Number of multi agency visits to high risk licensed premises per y DepartmentalEQHP 15 Number of Hackney Carriage inspections per year DepartmentalEQHP 16 Number of Private Hire Vehicle inspections per year DepartmentalEQHP 17 Multi agency VOSA / Hire vehicle initiatives per year DepartmentalEQHP 18 Food samples taken in line with County sampling programme Departmental

EQHP 19 Environmental swabs taken DepartmentalEQHP 2 Percentage of food businesses which are Broadly Compliant DepartmentalEQHP 20 (i) Heartbeat Award holders: Gold DepartmentalEQHP 20 (ii) Heartbeat Award holders: Standard DepartmentalEQHP 21 Internal Safety Audits completed DepartmentalEQHP 22 Internal training courses delivered (Inductions / refreshers / specifi DepartmentalEQHP 3 Percentage of food hygiene programmed inspections completed DepartmentalEQHP 4 Percentage of health and safety programmed inspections complet DepartmentalEQHP 5 Provision of an online food / health and safety newsletter / update DepartmentalEQHP 6 Provision of food hygiene related courses DepartmentalEQHP 7 Provision of health and safety related courses DepartmentalEQHP 8 Reduction in RIDDOR reportable accidents in year DepartmentalEQHP 9 Hours spent undertaking national priority interventions DepartmentalEQSS 1 Percentage of household waste arising which have been sent by the DepartmentalEQSS 10 Percentage of people satisfied with grounds maintenance works DepartmentalEQSS 11 Number of abandoned vehicles reported DepartmentalEQSS 12 Percentage of abandoned vehicles investigated within twenty-four h DepartmentalEQSS 13 Percentage of abandoned vehicles removed within twenty four hou DepartmentalEQSS 14 a Graffiti - 24 hours: Racist or Offensive DepartmentalEQSS 14 b No of incidents reported: Racist or Offensive DepartmentalEQSS 15 a 48 hours for other graffiti DepartmentalEQSS 15 b No of incidents reported: Other graffiti DepartmentalEQSS 16 Percentage reduction in Tonnage of Commercial Waste sent to Land DepartmentalEQSS 17 Tonnages of Commercial waste arisings collected sent to landfill DepartmentalEQSS 18 Percentage of Commercial waste arisings collected which have been DepartmentalEQSS 19 Number of incidents of fly-tipping Corporate PlanEQSS 2 Total tonnage of household waste arising which have been sent by DepartmentalEQSS 3 Percentage of household waste sent by the Authority for composti DepartmentalEQSS 4 Tonnage of household waste sent by the Authority for composting DepartmentalEQSS 5 Number of kilos of house hold waste per head DepartmentalEQSS 6 Percentage change from the previous financial year in the number DepartmentalEQSS 7 Cost of waste collection per household DepartmentalEQSS 8 Percentage of people satisfied with cleanliness of their area DepartmentalEQSS 9a Percentage of people satisfied with waste collection DepartmentalEQSS 9b Percentage of people satisfied with waste recycling DepartmentalNI 191 Residual waste per household Corporate PlanNI 192 Percentage of household waste sent for reuse, recycling and com Corporate PlanNI 195a Improved street and environmental cleanliness (levels of litter) Corporate PlanNI 195b Improved street and environmental cleanliness (levels of detritus) DepartmentalNI 195c Improved street and environmental cleanliness (levels of graffiti) Corporate PlanNI 195d Improved street and environmental cleanliness (levels of fly-postin DepartmentalNI 196 Improved street and environmental cleansing - fly tipping DepartmentalNI 8 Adult participation in sport and active recreation DepartmentalCL 1a Promote The Core to the Community in particular encouraging and d DepartmentalCL 1b Promote The Core to the Community in particular encouraging and DepartmentalCL 1c Promote The Core to the Community in particular encouraging and d DepartmentalCL 1d Promote The Core to the Community in particular encouraging and d DepartmentalCL 1e Promote The Core to the Community in particular encouraging and DepartmentalCL 2a Activity on Referral: Total attendance DepartmentalCL 2b Activity on Referral: Joining Direct Debit Scheme via Activity on Re DepartmentalCL 3 Membership Scheme: Total number of people on scheme Corporate PlanCL 4 a Active People Survey (APS 5) Participation, Volunteers & Satisfacti DepartmentalCL 4 b Active People Survey (APS 5) Participation, Volunteers & Satisfact DepartmentalCL 4 c Active People Survey (APS 5) Participation, Volunteers & Satisfacti Departmental

CL 5a All telephone calls answered within 15 seconds: Sports Centre DepartmentalCL 5b All telephone calls answered within 15 seconds: Swimming Pool DepartmentalCL 5c All telephone calls answered within 15 seconds: Main Office DepartmentalCL 6 Culture and Leisure Services income rates Corporate Plan

Reference Indicator Type/LevelIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to Council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in workTotal NNDR (business rates) value for the district (£000s)Increased positive profile of Council District (number of national media reports)Reduction in CO2 emitted as a result of the Council's operations (percentage reduction against 2008 baseline)Increased percentage of household waste recycled or composted (cumulative)Improvement in street and environmental cleanliness (percentage of sites inspected that fail to meet acceptable standards for litter)High quality parks are provided for public useIncrease in e-enabled service from the Council (number of new processes added) Increased number of residents benefiting from voluntary sector services supported by the CouncilIncreased sport and physical activity facilitated by the Council (total number of attendees taking part in physical activity) Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Perception that the Police and Council are dealing with residents concerns about anti-social behaviour and crime (% favourable response)Affordable housing delivered (percentage of all completions that are affordable) [Note that developments of less than 15 houses do not have to include affordable homes]Increased percentage of council tax collected Increased amount of housing benefit overpayments recovered during the year as a percentage of those identified Increase in income received from commercial rents (Total income £million)Number of complaints upheld by the ombudsmanPercentage of the Corporate Plan achieved(percentage within 5% or better than target)Percentage of sites inspected that fail to meet acceptable standards for litterPercentage assessed as having unacceptable levels of detritusPercentage assessed as having unacceptable levels of graffitiPercentage assessed as having unacceptable levels of Flyposting

NI192 Percentage of household waste recycled, composted and re-usedValidation of building regulation applications from registration to handover to case officer for checking, to be carried out within two working days.Acknowledgement of building notice applications within two working daysDetermination of full plan applications within statutory five week time limit or eight weeks if extension of time is agreed with the agent95% site inspections carried out the same day as long as the request for inspection is received before 10.00 a.m.Dangerous Structures call out response time of 1 hour during normal working hoursDemolition notices are responded to within 10 days of receiptNumber of full plans and applications processedIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in workTotal NNDR (business rates) value for the district (£000s)

NI185 Reduce CO2 emitted as a result of Council operations (Percentage reduction against baseline (2008))Increase income received from commercial rents (total income £million)Percentage of the corporate plan achieved (percentage within 5% or better than target)Increase sport and physical activities facilitated by the council for all agesSports development sessions runContributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010)Production of town masterplan, consultation with communities and stakeholders and adoption of final report.Contribute to the completion of a County Affordable Housing Supplementary Planning Document including consultation etc.Implement Action Plan in Housing Strategy (2010)Number of empty properties brought back into use by Actions of CouncilAffordable housing delivered (percentage of all completions that are affordable)Contribute to the production of a County Local Plan for Gypsies, Travellers and Travelling Show people.Production of Settlements and Countryside Local Plan

Local Strategic Partnership achieves positive results for the community.Strategies are developed in accordance with Corporate guidancePartnership Protocol reviewNeighbourhood Planning

NI154 Net additional home providedNI159 Supply of ready to develop housing sites

Increase sport and physical activities facilitated by the council for all agesTo re-furbish two play areas under the Capital play budgetIncrease the number of Market stallsIncreased satisfaction of Public Open SpacesNumber of major applications determined in 13 weeks meets or exceeds target.Number of minor applications determined in 8 weeks meets or exceeds targetNumber of other applications determined in 8 weeks meets or exceeds targetNumber of appeals won increases as a percentage of the overall totalDetermine 80% of applications under delegated powersPursue/defend applications for costs for/ against the Council in appeal proceedingsIncrease residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target Percentage decrease in violent offences from baselineMeasure for reduction in anti-social behaviour

H2.2 Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)The service remains self sustainable and increases income

H1.2 Increased number of residents benefiting from voluntary sector services supported by the CouncilSecond homes funding is delivered, inline with our external funding policy, producing positive outcomes for the community3 year rolling housing needs programme is deliveredOver fifties in the district have an improved lifeCommunity life is improved

E3.1 High quality parks are provided for public usethe country park is self sustainable with improved facilities as per the business plan

B3.1 Increased positive profile of the District (number of national media reports)Improved external and internal communicationsMaintain ISO 14001 accreditation improve systems across the council to improve efficiency and use of resourcesHigh quality of customer service is deliveredsickness levels across the team is acceptableNumber of households in temporary accommodationProcess homeless applications within 33 working days (%)Process and maintaining 100% success of housing applications within 10 working days (%)Sub-regional CBL system - OperationalHomeless prevention and other housing options through Homeless Prevention SchemeSupporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Process medical forms for housing, homelessness & adaptations within 10 working days (%)Adopt, raise awareness of and ensure Council wide compliance with the safeguarding policyEmpty HomesCBL adverts for Registered Providers and Private SectorTo respond to urgent service requests within 1 working dayTo respond to standard service requests within 5 working daysTo complete urgent and standard service requests within 45 working daysCustomer satisfaction with the service provided To achieve required pollution control improvements to premises emitting pollutants to airTo carry out 20 programmed inspections of high risk private water suppliesTo carry out 30 proactive inspections of houses identified as high riskTo carry out 30 reactive inspections of housing identifed as potentially high risk from complaints To review 12 high risk contaminated land sites To carry out 12 proactive area based initiatives to tackle environmental crime

To respond to planning and licensing applications within 20 working daysTo meet with customers making nuisance complaints within 5 working daysMinimum of 30 hours per month (average) of proactive patrolling to address environmental crimeCollect at least 75% of income from FPNs issuedTo facilitate the development of 18 risk assessments for corporate work-based activitiesTo carry out 8 inspections of corporate premises/processesThat programmed risk-based corporate health and safety training takes placeTo publish 12 Council Courier or Business Note Health & Safety articlesTo carry out all planned high/medium-risk interventions of food businesses at intervals prescribed by the FSATo carry out intervention of all newly registered food businesses within 28 daysThat programmed food and environmental sampling takes placeDelivery of 6 CIEH Level 2 Award in Food Safety in CateringThat all Infectious Disease reports are responded to in a timely mannerThat food establishments in the District are broadly compliant with food hygiene lawThat Licensing Act and Gambling Act Hearings are heard within 28 days post consultationTo achieve 30 planned HC/PHV interventions (including meter checks)To facilitate a VOSA multi-agency intervention of taxis within the DistrictTo carry out 36 targeted visits (including multi-agency) to licensed premisesThe programmed occupational health & safety interventions take placeTo ensure that all statutorily reported major incidents are investigated in a timely manner health and safetyEngagement in the planning of 5 large eventsElections/Electoral Registration Performance indicators are metAccurate Decision Notices are issued for approval within 2 working days of Council and Strategy Group meetingsMinutes are issued for approval within 10 working days for all committees with the exception of Council and Strategy Group where the target is 20 working daysNumber of valid complaints upheld by the Ombudsman

Reduction in sickness absencePeople Strategy Action Plan achieved (90% of measures of high importance)Develop 12 modules for e-learning New legal service in placePayment of 100% of Creditors within 30 days Produce Capital Programme in line with timetable for approval.Produce Outturn reports in a timely manner to ensure robust budget monitoring and financial control.Produce Annual Statement of Accounts with an unqualified audit opinion.Produce Financial Training Programme for non-financial staff.Payment of Employees on timeMedium Term Financial Plan and Capital Programme kept on track in 2012-13, or projections bettered with identification of further income/savings/efficienciesIncrease in e-enabled service from the Council (12/13 - number of new processes added)On-going VMWare server software upgradesTo meet Government targets for data security (GCSX)VDI Virtual Desktops and update Office Software usedTo continue with thin client rollout for CouncillorsEnable secure mobile email100% of standard searches carried out in 10 working days, Register updated within 10 days of receiving all relevant information. Responding to enquires within 10 days.Change of address module / E-Claim systems set-up and livePercentage of helpdesk Critical priority calls resolved within 4 hoursPercentage of High priority helpdesk calls resolved within 8 hoursPercentage of Medium priority helpdesk calls resolved within 2 working daysPercentage of Low priority helpdesk calls resolved within 4 working daysPercentage of all helpdesk calls resolved within targetPersonal Search appointments via self-serve PC in OSS Agree process for transfering planning history records to electronic formatDaventry Calling emagazine setupEnviromental health mobile working trial

Employees receive an annual appraisal

(Measure based on Workforce data)

Transfer licensing documents into electronic document management systemLAGAN CRM upgrade v7 -v8 (Test and Live)APAS Planning system upgradeIT Recovery test undertaken

Reference Indicator Type/LevelCPBS01 Percentage of abandoned calls CorporateCPBS02 Percentage of calls answered within 20 seconds CorporateCPBS03 Customer satisfaction - face to face CorporateCPBS04 Customer satisfaction - telephone CorporateCPBS05 Council tax in-year collection rate CorporateCPBS06 NNDRs in-year collection rate CorporateCPBS08 Arrears reduction CorporateCPBS09 Customer satisfaction - revenues service CorporateCPBS10 Quality and accuracy - revenues service CorporateCPBS11 Average time (days) to process Housing Benefit and Council Tax CorporateCPBS12 Average time (days) to process Housing Benefit and Council Tax CorporateCPBS14 Customer satisfaction - benefits service CorporateCPBS16 Benefit paid correctly CorporateCPBS21 Accident reports recorded within one working day of report notificaCorporateCPBS23 Key systems availability CorporateCPBS28 Percentage of invoices paid within standard timescale CorporateCPBS39 Overall customer satisfaction CorporatePGC01 Complaints processed within corporate timescales CorporatePGC02 External funding levered in through Community Grants CorporatePTS03 Rental income received CorporatePTS04 Percentage of rent collected CorporateCHT01 Economic value of volunteers used CorporateCHT02 Percentage of clients achieving goals (PCT) CorporateCHT03 Number of people supported to complete a training course CorporateCHT04 Number of people seen by health team CorporateCHT05 Throughput in activities supported by the Health Team CorporateCHT07 Number of people attending Food for Life sessions (PCT) CorporateCHT08 Number of people on Personal Health Plans (PCT) CorporateCHT09 Number of volunteers recruited CorporateCHT10 Number of volunteers placed CorporateCHT12 External groups assisted with funding applications by the Cultura CorporateCHT13 Grants supported by the Cultural Services and Health Team that wCorporateCHT15 Number of clubs, groups, organisations and events given 1-1 suppoCorporateCHT17 Throughput in activities, events and projects CorporateEFS01 % of users attending the Embassy Theatre three or more times pe CorporateEFS02 Economic impact of the Embassy Theatre CorporateLOT01 Throughput in sports facilities CorporateLOT02 Number of current fitness suite members - Fitness Members CorporateLOT03 Number of current fitness suite members - 3 month Heelers clientsCorporateLOT04 Number of people actively using Keycard is the last 12 months CorporateLOT05 Keycard holders from target groups - Deprived Wards CorporateLOT06 Keycard holders from target groups - Over 60's CorporateLOT07 Keycard holders from target groups - Black and Minority Ethnic CorporateLOT08 Keycard holders from target groups - People with a disability CorporateLOT09 Keycard holders from target groups - Children and Young People CorporateLOT11 % of adults participating in 30 minutes of moderate intensity sport CorporateCOM01 % of first responses made to requests for service undertaken with CorporateENV01 % of first responses made to requests for service undertaken withi CorporateRSE01 Performance indicators relating to fly tipping (effectiveness) Corporate

RSE02 Abandoned vehicles investigated within 24 hours of notice CorporateRSE03 Abandoned vehicles removed within 24 hours of legal entitlement CorporateHAH01 Homelessness cases prevented by Housing Advice intervention CorporateHAH02 Number of households living in temporary accommodation CorporateHST03 Number of homelessness cases prevented by Housing Support intCorporateHST04 Clients supported to maximise their income and/or reduce their de CorporatePSH01 Properties where local authority enforcement action has improved cCorporatePSH02 Empty properties returned to back in use within the private sector, CorporateLBC01 Applications processed within two working days CorporatePLA01 % of planning customers satisfied with the service they have recei CorporatePLA02 % of major planning applications decided in 13 weeks CorporatePLA03 % of minor planning applications decided in 8 weeks CorporatePLA04 % of other planning applications decided in 8 weeks CorporatePPH01 Number of houses completed in the District CorporatePPH02 Number of affordable houses completed in the District CorporatePPH03 Number of affordable houses completed in the Housing Capital CorporateWMF01 Residual household waste, per household CorporateWMF02 Percentage of household waste sent for re-use, recycling and comCorporateWMF03 Cost of waste collection per household CorporateWMF04 Weight of household waste collected, per head CorporateWMF05 Percentage of municipal waste land filled CorporateCPBS07 Sundry debtor collection rate CorporatePSH04 Disabled Facilities Grants - completed in month CorporatePSH06 Community projects to assist in reducing anti-social behaviour CorporatePSH07 Anti-Social Behaviour investigations progressing to Anti-Social Be CorporateCPBS13 Average time (days) to process Housing Benefit and Council tax ManagementCPBS15 Local Authority error rate (% of overall expenditure) ManagementCPBS17 Number of successful sanctions and prosecutions per 1,000 casel ManagementCPBS18 Accuracy of payroll data ManagementCPBS19 Sickness formal management reports issued by monthly timetable ManagementCPBS20 People management advice (or response agreement) supplied withManagementCPBS22 Statutory accident reports made by stated deadline ManagementCPBS24 Desktop availability ManagementCPBS25 Network availability ManagementCPBS26 Priority 1 calls resolution ManagementCPBS27 Priority 2 calls resolution ManagementCPBS29 Percentage of relevant vendors set up within 48 hours of receipt ManagementCPBS30 Days following month end when budget monitoring reports are avaManagementCPBS31 Account to report positive opinion within annual audit letter ManagementCPBS32 Service reports within service level agreement volumes delivered wManagementCPBS33 % of internal audit reports on financial systems with a full/substant ManagementCPBS34 Treasury management return against Council's benchmark of averManagementCPBS35 Bank reconcilliations completed within five working days ManagementCPBS36 Number of open/closed claims monitored and information providedManagementCPBS37 Returns completed within HMRC deadline ManagementCPBS38 Value saved upon recommendations provided by business partners tManagementCCT01 Percentage of positive media coverage ManagementCCT02 Percentage of neutral media coverage ManagementCCT03 Percentage of negative media coverage ManagementCCT04 % of staff feeling informed about what the Council is doing and its ManagementCCT05 % of Councillors feeling informed about what the Council is doing ManagementCCT06 Value of print media coverage generated by the Communications ManagementCCT07 Business advertising/sponsorship relationships developed ManagementCCT08 % of feedback returned to consultees within three weeks of the cloManagement

PGC03 Community Grants projects completed within agreed timescales ManagementPTS01 Percentage of performance appraisals carried out ManagementPTS02 Average number of working days/shifts lost ManagementPTS05 Percentage of arrears within timescale ManagementPTS06 Percentage of arrears outside of timescale ManagementPTS07 Contractor performance - emergency repairs (within four hours) ManagementPTS08 Contractor performance - urgent repairs (within 24 hours) ManagementPTS09 Contractor performance - responsive repairs (within 5 working day ManagementPTS10 Contractor performance - responsive repairs (within 10 working da ManagementPTS11 Contractor performance - responsive repairs (within 15 working da ManagementCHT06 Number of people referred on to Heelers (PCT) ManagementCHT11 Total number of volunteering opportunities available ManagementCHT14 Economic impact of events delivered by the Cultural Services an ManagementCHT16 Total hours of volunteering ManagementCHT18 Throughput in Council walks ManagementEFS03 Income generated for the Council car parks by the Theatre ManagementEFS04 Beach Chalet Occupancy Rate ManagementEFS05 Beach Chalet Occupancy Rate ManagementEFS06 Beach Chalet Occupancy Rate ManagementLOT10 Percentage of sports and leisure users satisfied with the facilities ManagementCOM02 Number of food premises with a hygiene rating of zero ManagementHST01 Clients supported to become more involved in the service/communManagementHST02 Clients supported to become more healthy ManagementHST05 Housing Support service utilisation ManagementPSH03 Disabled Facilities Grant - spend in month ManagementPSH05 Disabled Facilities Grants - awarded in deprived wards in month ManagementPSH08 Actions taken to support the Green Deal/Tackling Fuel Poverty ManagementEET31 Town centre key attractors/multiple traders ManagementEET32 Town centre speciality markets/traders ManagementEET33 Town centre footfall ManagementEET34 Town centre car parking usage ManagementEET35 Town centre business turnover/confidence/performance ManagementEET36 % of main town centre retail ground-floor units not being used as ManagementLBC02 Percentage of online applications ManagementLBC03 Percentage of applicants contacted within nine days of validation ManagementEET01 Overall employment rate ManagementEET02 Working age people on out-of-work benefits ManagementEET03 Working age people on out-of-work benefits in the worst-perform ManagementEET04 New business registration rate ManagementEET05 Flows onto incapacity benefits from employment ManagementEET06 Unemployment Levels ManagementEET07 Job Seekers Allowance (JSA) claimants ManagementEET08 People economically active ManagementEET09 People in employment ManagementEET10 People who are employees ManagementEET11 People who are self employed ManagementEET12 People who are unemployed ManagementEET13 People who are economically inactive ManagementEET14 Economically inactive people who are wanting a job ManagementEET15 Economically inactive people who are not wanting a job ManagementEET16 Qualifications - NVQ4 and above ManagementEET17 Qualifications - NVQ3 and above ManagementEET18 Qualifications - NVQ2 and above ManagementEET19 Qualifications - NVQ1 and above Management

EET20 Qualifications - Other ManagementEET21 Those with no qualifications ManagementEET22 Gross weekly pay (by residence) - Full time workers ManagementEET23 Gross weekly pay (by workplace) ManagementEET24 Job Seekers Allowance Claimants (18-24) ManagementEET25 Job Seekers Allowance Claimants (25-49) ManagementEET26 Job Seekers Allowance Claimants (50 and over) ManagementEET27 Job Seekers Allowance Claimants (up to six months) ManagementEET28 Job Seekers Allowance Claimants (six to twelve months) ManagementEET29 Job Seekers Allowance Claimants (over twelve months) ManagementEET30 Claimants on key out-of-work benefits Management

Reference Indicator Type/LevelENENV34aU % residents panel who feel fairly or very safe in their local area d Corporate plan reportiENENV34bU % residents' panel who feel fairly or very safe in their local area af Corporate plan reportiENCCS15 % of residents' panel who consider burglary, robbery and vehicle crCorporate plan reportiENCCS16 % of residents' panel who consider anti-social behaviour to be a faiCorporate plan reportiENCCS17 % of residents' panel who consider drug and alcohol related crime tCorporate plan reportiENCCS18 % of residents' panel who consider violent crime a fairly or very bi Corporate plan reportiENPCD61U % of residents panel who participate in sport and active recreati Corporate plan reportiENCCS02U % of residents panel who feel they belong to their neighbourhood Corporate plan reportiENCCS04 % of residents panel who feel they can influence decisions in their Corporate plan reportiENCCS19 % of Voluntary Sector Grant Agreement targets delivered. Corporate plan reportiENCCS23 % of community/residents involved in development of their communityCorporate plan reportiENCCS20 Land charges income generated Corporate plan reportiENCCS12 % of land charges searches carried out in more than 15 days Corporate plan reportiENCCS13 % of land charges searches carried out in 11-15 days Corporate plan reportiENCCS14 % of land charges searches carried out in 10 days or less Corporate plan reportiENPCD38U % of Residents' Panel who say they are very well or fairly well inf Corporate plan reportiENPCD40U % of journalists satisfied with press and media service Corporate plan reportiENPCD41 % of press releases published / used Corporate plan reportiENPCD36U % of Residents' Panel fairly satisfied or better with the Council overCorporate plan reportiENPCD54U % residents citing the Website as main Council info source Corporate plan reportiENCS12 % of first time resolution of customer enquiries by telephone and f Corporate plan reportiENCS07U % customers fairly satisfied or better with customer service across Corporate plan reportiNI14 % of customer contacts that could be prevented by a service imp Corporate plan reportiENCS04 % staff involved in ICS courses or other customer service training Corporate plan reportiBV009 % of Council Tax collected in the year debit raised Corporate plan reportiBV010 % of business rates collected in the year debit raised Corporate plan reportiENREV20a % of payment transactions processed by direct debit (Council Ta Corporate plan reportiNew % Council tax account holders self serving Corporate plan reportiENCP06 % reduction in cheque payments Corporate plan reportiENREV11 Amount of additional benefit awarded within Council each year as Corporate plan reportiNI181 Time taken to process Housing Benefit/Council Tax Benefit new c Corporate plan reportiENREV10 Amount of Housing Benefit overpayments recovered within 3 years Corporate plan reportiENCM01 % actual expenditure against budget (by service area) Corporate plan reportiENCP05 Amount of efficiency savings achieved Corporate plan reportiBV012 Days sick per member of staff Corporate plan reportiBV012i Days lost to sickness absence per employee due to short term sic Corporate plan reportiBV012ii Days lost to sickness absence per employee due to long term illneCorporate plan reportiBV008 Invoices paid on time Corporate plan reportiENRES08 Payment of invoices to local suppliers within 10 days Corporate plan reportiENCP02 Number of policy decisions made that have not included an equal Corporate plan reportiNew Equality information published by statutory deadline Corporate plan reportiENCP04 % of employees satisfied or better with CouncilC as a place to worCorporate plan reporti

ENOD22a % of employees who receive a PDR Corporate plan reportiENOD12 % of employees who are paid accurately where information is submCorporate plan reportiNew % of sickness absences checked as accurate Corporate plan reportiENCP03 % of services brought back into action within target time as a resulCorporate plan reportiENENV12U % of residents panel who consider abandoned or burnt out cars to bCorporate plan reportiBV089U a % of residents panel who consider litter to be a fairly or very big p Corporate plan reportiBV089U b % of residents panel who consider dog fouling to be a fairly or ver Corporate plan reportiBV089U c % of residents panel who consider graffiti to be a fairly or very big Corporate plan reportiBV089U d % of residents panel who are satisfied or better with the litter bins Corporate plan reportiENENV196b % of fly-tipping incidents resulting in enforcement activity (FPN, P Corporate plan reportiENENV196c The average time taken to remove fly-tips Corporate plan reportiENENV196d Average time taken to investigate fly-tip Corporate plan reportiENENV26 % Reduction in the number of total noise complaints across all cat Corporate plan reportiENENV23 The number of category 1 hazards that have been remedied in privCorporate plan reportiENENV187 % people on income based benefits living in homes with a low enerCorporate plan reportiENENV76 % of establishments in the area which are broadly compliant with Corporate plan reportiENENV79 % food establishments premises inspected that are broadly compliCorporate plan reportiENENV22 Reduction in the number of long term (Over 12 months) empty propeCorporate plan reportiENENV67U % of people using the pest control service that were satisfied or beCorporate plan reportiBV090abU % of residents panel satisfied or better with refuse and waste recy Corporate plan reportiENENV06 % of partners satisfied or better with licensing administration pro Corporate plan reportiENPL57 % of required pitches delivered for Gypsies and Travellers Corporate plan reportiENPL01 Number of people declaring themselves homeless Corporate plan reportiNI 155 Number of affordable homes delivered Corporate plan reportiENPL58 % of required provision of housing land allocated for 5 year land s Corporate plan reportiNew % Town/Parish Councils rating CouncilC input to production of th Corporate plan reportiENPL27a % of Area Plan milestones in the Local Development Scheme timeCorporate plan reportiENPL54 % of Section 106 Contributions secured in accordance with agree Corporate plan reportiENPL44/45 % of planning application appeals and enforcement appeals in whiCorporate plan reportiENPL35/188 % decisions delegated to officers as a % of all decisions Corporate plan reportiENPL59 Number of stage 2 and 3 complaints that can be justified (where a Corporate plan reportiENPL31 % of applicants satisfied with the Development Control service Corporate plan reportiENPL20U % of applicants satisfied with the levels of service provided by Bui Corporate plan reportiENPL48/49U % of Members satisfied or better with Planning Services Corporate plan reportiENPL50/51U % of Parish and Town Councils satisfied or better with Planning S Corporate plan reportiENICT34 % of FOI requests responded to within 20 working days Corporate plan reportiENICT39 Increase Socitim rating to 2 Stars Corporate plan reportiENICT40 Number of broken links on the website Corporate plan reportiENICT41 % Increase in number of users using the in my Area facility Corporate plan reportiENICT33 % of Service Desk calls resolved within time stated in the Servic Corporate plan reportiENICT01U % of users satisfied, or better with ICT Services Corporate plan reportiENICT42 Increase in NNDR addresses matched Corporate plan reportiENICT30a % of target common core systems in use at CouncilC and BCW Corporate plan reportiENICT32 Annual savings accrued through using common ICT systems acr Corporate plan reportiENICT28U % Wellingborough customers satisfied or better with ICT service Corporate plan reportiENICT43 % of security findings to be implemented from penetration testing Corporate plan reportiENROD01 Amount of external funding received by community groups in the disCorporate plan reportiENPCD34/52 Number of community groups advised on external funding Corporate plan reportiENPCD32/50 Amount of external funding received by CouncilC Corporate plan reportiENPCD33/51B % of bids made which were successful Corporate plan reportiENROD10 Income generated by the Print Room Corporate plan reportiENRES10 % of properties where an electoral return response has been secu Corporate plan reportiENROD18 % of responses received from absent vote refresh Corporate plan reportiENROD20 % of canvass responses by electronic method Corporate plan reporti

ENROD19 Corporate plan reportiENROD11 Number of priority properties and land assets identified for sale thaCorporate plan reportiENROD06 % of critical assets in a satisfactory condition (taken from asset regCorporate plan reportiENRES04U % of participating Town and Parish councils satisfied or better w Corporate plan reportiENROD17 % of buildings which are DDA compliant Corporate plan reportiENRES17 Number of successful legal challenges to decisions or processes Corporate plan reportiENENV182 % of customers satisfied with EH regulation services Team plan onlyENCCS09U % of residents panel who are generally satisfied with the local are Team plan onlyENCS09 % customers seen within 5 minutes at all reception areas Team plan onlyENCS13 % of calls to switchboard answered in 18 seconds Team plan onlyENCS14 % lost calls at switchboard Team plan onlyENCS15 % of calls to contact centre answered within 18 seconds Team plan onlyENCS16 % lost calls at contact Centre Team plan onlyENREV12 % of non-domestic amendments checked and found to be accurat Team plan onlyENREV19 % of council tax accounts checked and found to be accurate Team plan onlyNI181a Time taken to process Housing Benefit/Council Tax Benefit claims Team plan onlyNI181b Time taken to process Change Events DWP DSO Team plan onlyNI 181y Number of new benefit claims Team plan onlyENCCS21 Total number of benefit claimants (caseload count) Team plan onlyENCCS03 % of property EIR information that can be accessed on the web Team plan onlyTENROD23 Number of internal enquiries for legal advice not responded to withTeam plan onlyENPCD35U % of community groups satisfied or better with the advice or suppoTeam plan onlyTENROD25 % of buildings which are compliant with fire regulation recommend Team plan onlyTENROD26 % of HR policies which are out of date Team plan onlyTENROD27 Number of employment tribunals lost Team plan onlyTENROD28 Review of staff pay and benefits completed on time Team plan onlyTENROD30 Pay Policy published by statutory deadline Team plan onlyENROD08 % of identified essential training courses held for councillors Team plan onlyTENROD09 % of employees with an identified training need who attended trai Team plan onlyTENENV01 % of total air quality data capture attained Team plan onlyTENENV25 No. of complaints relating to licensed premises/activities Team plan onlyTENENV36 No. of accidents to Council office & outside staff Team plan onlyTENENV37 No. of accidents to contractors Team plan onlyTENENV47 No. of premises holding the 'Heartbeat ' award Team plan onlyTENENV51 % Food and environmental samples that were unsatisfactory followTeam plan onlyTENENV52 % Secondary cases of food poisoning determined once investigati Team plan onlyTENENV54 % of people attending & passing CIEH Level 2 food safety & healt Team plan onlyTEBV218a.05 % of new reports of abandoned vehicles investigated within 24hrs ofTeam plan onlyTEBV218b.05 % of abandoned vehicles removed within 24 hours of notification t Team plan onlyTENENV72 % of FPN paid or prosecuted for dog fouling Team plan onlyTENENV73 % of FPN paid or prosecuted for littering Team plan onlyTENI192a % of household waste sent for reuse, recycling Team plan onlyTENI192b % of household waste sent for composting Team plan onlyTENENV40/88 No. of collections missed per 100,000 collections of waste Team plan onlyTENENV68 Number of recycling collections missed per 100,000 households Team plan onlyTENENV05 % of private drinking water supplies sampled which are satisfactor Team plan onlyTENENV07 % of pollution incidents associated with authorised processes Team plan onlyTENENV08 % Sites (identified as contaminated) that have been remediated Team plan onlyTENENV60 Completion of caravan site license inspections completed in line wTeam plan onlyTENENV64 % of licensed homes in multiple occupation reported to LA resultingTeam plan onlyTENENV80 % of approved Disabled Facilities Grant apps requiring non techni Team plan onlyTENENV06 Completion of EPR inspections in accordance with risk assessmenTeam plan onlyTENENV20 Premises found to be unsafe and requiring statutory intervention, aTeam plan onlyTENENV21 % of targeted interventions for health and safety that result in needTeam plan only

% of Local Government electors that, as a result of not responding to the annual canvass for two consecutive years, are deleted from the Electoral Register

TENENV38 Compliance with FSA intervention programme Team plan onlyTENENV66 % compliance with Section 18 requirements Team plan onlyTENENV89 Number of premises reporting major workplace accidents in year foTeam plan onlyTENENV90 % of non compliant premises following an intervention Team plan onlyTENENV91 % of licences issued within target dates Team plan only

Reference Indicator Type/LevelLI017 Percentage of Business Rates CollectedLI021 New homes built on previously developed landLI020 Percentage of residents satisfied with parks and open spacesLI003 Percentage of top 5% earning employees who are womenLI004 Percentage of top 5% earning employees who are from Black or Ethnic Minority groupsLI005 Percentage of top 5% earning employees who are who have a disabilityLI006 Working Days Lost Due to Sickness Absence (rolling 12 month total)LI009 Percentage of Employees with a DisabilityLI010 Ethnic Minority representation in the workforce - employeesLI022 Planning appeals allowed against the authority's planning refusals as a % of all planningLI046 Preventing Homelessness – number of households who considered themselves as homeless, who approacLI013 Percentage of citizens satisfied with the overall service provided by the authorityLI018 Percentage of invoices paid within 30 daysLI016 Percentage of Council Tax collectedLI040 Percentage of survey respondents satisfied with household waste collectionNI 15 Serious violent crime rate per 1000 population - quarterly cumulative totalNI 16 Serious acquisitive crime rate per 1000 population - quarterly cumulative totalNI 20 Assault with injury crime rate per 1000 population - quarterly cumulative totalNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 156 Number of households living in temporary accommodationNI 157 Percentage of Major planning applications processed within 13 weeksNI 157 Percentage of Minor planning applications processed within 8 weeksNI 157 Percentage of Other planning applications within 8 weeksNI 159 Provide adequate deliverable and sustainable housing sites to meet anticipated future demandNI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events (in calenNI 182 Satisfaction of business with local authority regulation servicesNI 184 Food establishments in the area which are broadly compliant with food hygiene lawNI 191 Residual household waste per household in KgNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 195a Percentage of streets with unacceptable levels of litterNI 195b Percentage of streets with unacceptable levels of detritusLI007 Annual employee turnover (rolling 12 months)LI011 % of permanent contracted employees receiving training in equality awareness or equalityLI012 % of permanent contracted employees having taken part in Performance and Development interviews fLI014a Percentage of local residents who feel they are well informed about the Council and its workLI023 Number of play areas provided per 1000 children under 12 yearsLI024 Number of adult referrals still exercising after one year following completion of initialLI025 Number of child referrals still exercising after one year following completion of initialLI026 Number of leisure card holders (residents)LI027 Number of visits to leisure centresLI042 Percentage of survey respondents satisfied with street cleansingLI051 Average time to process homeless applications (number of working days)LI054 Number of services available from websiteLI055 Number of 'hits' on the websiteNI 195c Percentage of streets with unacceptable levels of graffitiNI 151 Overall Employment rate (working-age)NI 152 Working age people on Job Seeker Allowance

LI030 Pest Control request for service responded to on time (within 2 working days)LI031 Percentage of Public protection requests for service responded to on time (within 2 workiLI047 Percentage of invoices paid within 10 days - local suppliersLI060 Achieve unqualified external Audit CertificateLI061 Employee satisfaction with HR involvement in recruitment processLI062 Manager satisfaction with HR involvement in recruitment processLI063 Issue of employment Statements to new(external) starters within 2 working days (% issuedLI064 The accuracy of details contained within all statements issued (% accurate against SF1)LI065 The % of employees attending Corporate Training events indicating that the event or prgraLI083 Number of additional Housing Benefit claims (economic indicator)LI070 Number of affordable homes delivered, NI 155 mid year monitoring figureLI068 Improve Borough Council owned flats to decent homes standardLI072 Improve take up rate of Housing Benefits - Number of additional claims related to benefits in “haLI074 Average time to process new Housing Benefit claims (in calendar days)LI075 Average time to process Housing Benefit change in circumstances (in calendar days)LI076 Level of All Crime across Borough rate per 1000 populationLI081 Level of recorded anti-social behaviour across Borough (per 1000 population) - quarterlyLI082 Percentage of households completing electoral registration formsLI086 Average length of time spent in temporary accommodation (in weeks)LI084 Number of accredited sports clubs in the communityLI080 Reduction in repeat domestic abuse victimsLI085 Section Number of DNA membersLI087 Number of homeless applications receivedLI088 New cases joining the Housing RegisterLI089 Homelessness prevention - number of individuals interviewedLI090 Number of new housing startsLI067 Number of Cases on the Housing registerLI122a Percentage of empty shop units in main shopping areas within ArnoldLI122b Percentage of empty shop units in main shopping areas within Carlton SquareLI122c Percentage of empty shop units in main shopping areas within Carlton HillLI 131 SECT Number of successful fly tipping and Duty of Care prosecutions (cumulative figure)LI 107 Number of litter and dog fouling penalty notices servedLI 132 Proportion of litter and dog fouling penalty notices paid or prosecutedLI 103 Percentage of new members satisfied with induction processLI 133 Number of fly tipping incidents reported to Borough CouncilLI 106 Percentage of fly tipping incidents removed within 2 working daysLI 134 Energy use of local authority buildings and operationsLI 111 Number of installations of home insulation measures through The Green Energy DoctorLI 112 Percentage of major applications submitted following pre application advice, (resultingLI 115 Number of adult population taking part in sport and recreationNI 154a Net additional homes provided - by Private EnterpriseNI 154b Net additional homes provided - by Registered Social LandlordsNI 154c Net additional homes provided - by Local Authority tenuresLI 118 Number of empty properties returned to use by Local Authority actionLI 119 Supply of ready to develop housing sitesLI098 Percentage of those presenting for housing advice who submit a homeless applicationLI091 Percentage of shoppers satisfied with Borough’s shopping centresLI092 Footfall rate in Arnold Town Centre (number of people within a 30 minute sample period)LI122d Percentage of empty shop units in main shopping areas within Mapperley PlainsLI122e Percentage of empty shop units in main shopping areas within NetherfieldLI 137 Percentage of incidents of offensive graffiti removed within 2 working daysLI 136 Percentage of incidents of high visibility graffiti removed within 10 working daysLI096 Percentage of residents who think the council provides good value for moneyLI 138 Number of reported fly tipping incidents which require clearance by Borough Council

LI 110 Energy use of local authority buildings and operationsLI 122 Percentage of empty shop units in main shopping areas within BoroughLI019 Housing Benefits Security number of prosecutions & sanctionsLI 171 Satisfaction with Public Protection ServiceLI 172 Reduction in reported level of criminal damageLI 181 Number of Apprenticeships hosted in the workplaceLI 182 Number of Internships createdLI 183 Number of work experience placements createdLI 185 Rating by which employees attending corporate training events indicate that the event acLI 186 Rating by which employees attending corporate training events indicate the extent to whiLI 188 Produce quarterly performance information for SMT, Cabinet and DigestLI 190 Internal customer satisfaction with the Project Management support provided by the BusinLI 152 Achievement of the annual Internal Audit plan to timescale and budgetLI 153 Maintain and/or improve the Customer Satisfaction Questionnaire feedback from audit clieLI 157 Percentage of positive proactive local press coverageLI 155 Employees completing safety awareness trainingLI 156 Annual safety tests carried out successfully (following updating existing safety relatedLI 193 Number of people taking part in Positive Moves schemeLI 194 Number of people taking part in the Moving More Often sessionsLI 195 Number of people taking part in the Heartbeats sessionsLI 196 Number of people taking part in the 'Get Going in Gedling' sessionsLI 197 Number of young people in Borough achieving the Young Person's Art awardsLI 198 Number of arts projects delivered in the school holidaysLI 199 Number of local youth dance groups who have the opportunity to perform at events and shoLI 200 Number of community art events delivered in priority neighbourhoodsLI 191 Processing of payroll in accordance with deadlines/pay datesLI 192 Completion of VAT returns is accordance with deadlineLI 158 Percentage of Housing and Council Tax Benefit cases for which the calculation of the amount of bLI 159 % of Council Tax work completed within 14 daysLI 160 % of Non Domestic Rate work completed within 14 daysLI 161 % of unoccupied Council Tax properties inspected within 16 weeksLI 162 % of unoccupied Non Domestic Rate properties inspected within 16 weeksLI 163 Number of Single Occupier Discount changes to CTB1 annual returnLI 126 Number of Businesses receiving SBRLI 164 % of Empty homes protocol completed within monthLI 165 Number of on line claim forms processed as a % of total new claimsLI 166 Number of Open Gedling registered usersLI 167 Complete and return CTB1LI 168 Complete and return NNDR3LI 169 Complete and return Housing Benefit SubsidyLI 170 Complete NFI returnLI094 Number of children attending the GOALS projectLI 117 Number of Coach Scholarships awardedLI 206 Number of Electoral Commission Performance Standards for Returning Officers achieved (ROLI 207 Canvass Property Response RateLI 208 Number of Electoral Commission Performance Standards achieved for Electoral RegistrationLI 209 Estimated percentage of eligible population registered to voteLI 205 Speed of processing minutes and agendas (in working days)LI 201 Achieve Member Charter StatusLI 202 Number of Scrutiny Reviews undertakenLI 203 Number of groups accessing the Civic CentreLI 204 Number of elected members taking up training and attending conferencesLI 173 Percentage of positive/satisfied feedback form from Legal Services ClientsLI 174 Percentage of employees attending the training events indicate that they feel that the k

LI 175 Number of Legal Services files opened each yearLI 176 Percentage of Members attending Legal Services training events indicate that they feel tLI 177 Number of Freedom of Information requests receivedLI 178 Number of Freedom of Information request where information is accessible from Council weLI 227 Satisfaction with Cemeteries and Cemetery Service (Service Users)LI 228 Satisfaction with parks and open spaces (Service users)LI 229 Migration of car parking permit purchase to web purchasingLI 230 Improve Vosa vehicle test maintenance score within Transport ServicesLI 231 Increase Transport Services Apse performance indicator score standingsLI 232 Increase Transport Services' internal customer satisfactionLI 233 Increase Transport Services' external customer satisfactionLI 210 Monitor monthly workload within Building ControlLI 211 Maintain and increase Building Control market shareLI 212 Participation numbers of Building Control projects completedLI 213 Minor Planning Application customer satisfactionLI 214 Monitor Development control provision of Affordable housing against SPDLI 215 Monitor Building for Life scores for major residential developmentsLI 216 Percentage of Pre-planning applications entered into as proportion of major developmentsLI 234 Percentage of Local Land Charge searches processed within 10 working daysLI 217 Total amount of additional employment floorspace (net) - table 5.1 of AMRLI 218 Town Centre business confidenceLI 219 Satisfaction with business eventsLI 220 Number of shop front grants deliveredLI 221 Percentage of young people (18-24 year olds) claiming Job Seeker AllowanceLI 222 Percentage of residents with qualification to NVQ 2 level and aboveLI 223 Percentage of residents with qualification to NVQ 3 level and aboveLI 224 Percentage of residents with qualification to NVQ 4 level and aboveLI 225 Number of jobs created via Nottingham Business Venture (indicative measure)LI 226 Number of new start businesses via Nottingham Business Venture (indicative measure)LI 235 Number of formal homelessness applications receivedLI 240 Internal customer satisfaction with the Business Process Analysis provided by the Busine

Reference Indicator Type/LevelLPI 401i Land charges - Standard Searches within 10 days (%) bLPI 402 Land charges - Standard Searches within 5 days (%) Portfolio - reported LPI 403 Land charges - Standard Searches within 3 days (%) Portfolio - reported LPI 703 ICT System Availability Portfolio - reported LPI 704 Response to ICT Helpdesk calls within 4 hours Portfolio - reported LPI 700 ICT Major Projects delivered on time Portfolio - reported LPI 496 Customer Satisfaction via Gov Metric (all channels) Portfolio - reported LPI 411a % calls answered by the Call Centre within 30 seconds Portfolio - reported LPI 412 % of calls abandoned at the Call Centre Portfolio - reported LPI 413 % of contact that could have been avoided. Portfolio - reported LPI 414 Increase use of the web site Portfolio - reported LPI 509 Portfolio - reported LPI 504a In Year Collection – Council Tax Portfolio - reported LPI 506 Average time taken in days to clear correspondence – Council TaxPortfolio - reported LPI 505a In Year Collection Rate – NNDR Portfolio - reported LPI 507 Average time taken in days to clear correspondence – NNDR Portfolio - reported LPI 512 Housing Benefit overpayments recovered – Debt Recovery (The percePortfolio - reported LPI 608 Increase the number of food establishments in the area which are Portfolio - reported to MembersLPI 611 % of premises licence applications determined under the 2003 ActPortfolio - reported to MembersLPI610 Drivers licence applications for a private hire/hackney carriage pr Portfolio - reported to MembersLPI609 Vehicle licence applications for a private hire/hackney carriage li Portfolio - reported to MembersLPI 607 Increase in number of businesses that were satisfied with their i Portfolio - reported to Members

Partnership Targets Housing Benefit/Council Tax Benefit

LPI 205 Reduce overall crime by 3% Portfolio - reported to MembersLPI 422 Respond to the calls for assistance via the Lifeline equipment - wi Portfolio - reported LPI 612 Environmental Health - complaints responded to within 5 days Portfolio - reported to MembersLPI 613 Proportion of Environmental Health investigations completed with Portfolio - reported to MembersLPI 623 Planning Enforcement - % of Top Priority cases responded to withiPortfolio - reported to MembersLPI 624 Planning Enforcement - % of High Priority cases responded to withPortfolio - reported to MembersLPI 625 Planning Enforcement - % of Standard Priority cases responded to Portfolio - reported to MembersLPI 620 % of planning enforcement case files closed within 8 weeks where Portfolio - reported to MembersLPI 621 % of Planning Enforcement Notices served within 28 days of instruPortfolio - reported to MembersLPI 622 Customer Satisfaction with the Planning Enforcement Service (inc Portfolio - reported to MembersLPI 302 Cost of accommodation per square metre Portfolio - reported LPI 303 Cost of accommodation per FTE Portfolio - reported LPI 304 Energy Ratings of Buildings Portfolio - reported LPI 307 Occupancy per FTE Portfolio - reported LPI 530 Overdue Sundry Debt arrears (excl S106) Portfolio - reported LPI 531 Payment of Creditors Portfolio - reported LPI 532 Treasury Management (Net rate of return on investments) Portfolio - reported LPI 805 Business Continuity plans cover all areas of the Council and are 1 Portfolio - reported LPI 705i Top 5% of Earners: Women Portfolio - reported LPI 702 Working Days Lost Due to Sickness Absence Portfolio - reported LPI 701 Percentage of appraisals Portfolio - reported LPI 107 Customer (applicant) Satisfaction Portfolio - reported LPI 108 Development Control - % of Appeals Allowed Portfolio - reported to MembersLPI 170 Bringing 5 empty properties back into use per annum Portfolio - reported to MembersLPI 110 Repeat Homelessness Portfolio - reported to MembersLPI 171 Number of private sector homes occupied by vulnerable househo Portfolio - reported to Members

Reference Indicator Type/LevelNI181 The time taken to process a) housing benefit new claims and b) c Corporate Objective Deleivery Plans

% of calls answered Corporate Objective D% of complaints replied to within 10 days Corporate Objective Deleivery Plans % of complainants satisfied with the way we handle complaints Corporate Objective D% of repeat complaints Corporate Objective Deleivery Plans % of customer contacts that are carried out on-line Corporate Objective D% of planning appeals successfully defended Corporate Objective Deleivery Plans

NI 157a Major planning applications determined within 13 weeks Corporate Objective Deleivery Plans NI 157b Minor planning applications determined within 8 weeks Corporate Objective Deleivery Plans NI 157c Other planning applications determined within 8 weeks Corporate Objective Deleivery Plans

% of Council tax collected Corporate Objective Deleivery Plans % of Business Rates Collected Corporate Objective Deleivery Plans

NI 155 Number of affordable homes delivered (gross) Corporate Objective Deleivery Plans NI 156 Number of households living in temporary accommodation Corporate Objective Deleivery Plans Env 2 % of Council homes meeting the decent homes standard Corporate Objective Deleivery Plans

Average time taken to re-let local authority housing (minor voids) Corporate Objective Deleivery Plans Average time taken to re-let local authority housing (major voids) Corporate Objective Deleivery Plans Average response time to request for repair Corporate Objective Deleivery Plans The number of vacant properties returned to occupation Corporate Objective Deleivery Plans Sickness Absence (Ave days per FTE) Corporate Objective Deleivery Plans Total CO2 emissions from the Council Corporate Objective Deleivery Plans

NI 191 Residual household waste per household Corporate Objective Deleivery Plans NI 192 Percentage of Household Waste sent for reuse, recycling and comCorporate Objective Deleivery Plans NI 196 fly tipping - a) No. of incidents Corporate Objective Deleivery Plans NI 196 fly tipping - b) No. of enforcements Corporate Objective Deleivery Plans Env 8 % of 'hot spot' area inspections achieving a B+ grading (litter, detri Corporate Objective Deleivery Plans

Total no. of visits to the Council's website Corporate Objective Deleivery Plans

Total no. of visits to the Council's tourism related pages Corporate Objective Deleivery Plans % of food premises that are compliant with legislation Corporate Objective Deleivery Plans No. of visits to the Council's leisure facilities Corporate Objective Deleivery Plans

PC1 perception of key community groups of their relationship with the Corporate Objective DPC2 The effectiveness of the Council's strategic partnerships Corporate Objective DVFM1 External funding as a % of Council spend Corporate Objective Deleivery Plans VFM2 Ratio of planned to responsive repairs Corporate Objective Deleivery Plans VFM3 No. of interactions dealt with outside standard contact channels Corporate Objective DVFM4 The average rating by customers of 'how easy it is to access counciCorporate Objective Deleivery Plans VFM5 Average self assessed motivation level amongst staff Corporate Objective Deleivery Plans VFM6 staff appraisal outcomes (% meeting / exceeding / failing targets) Corporate Objective Deleivery Plans VFM7 % of industrial and retail assets that are occupied Corporate Objective Deleivery Plans VFM8 Usage of Council assets by community groups (no.s of groups in noCorporate Objective Deleivery Plans VFM10 usage of sports pitches Corporate Objective Deleivery Plans Reg 1 % of residents in employment Corporate Objective Deleivery Plans Reg 2 No. of jobs in the Borough Corporate Objective Deleivery Plans Reg 3 Unemplyment amongst residents Corporate Objective Deleivery Plans Reg 4 No. of new businesses Corporate Objective Deleivery Plans Reg 5 % of empty properties in town centres Corporate Objective DReg 6 Private sector investment Corporate Objective DReg 7 No. of empployment and skills charter agreements achieved Corporate Objective Deleivery Plans Reg 8 Day visitors to the Borough Corporate Objective Deleivery Plans Reg 9 Overnight visitor stays in the Borough Corporate Objective Deleivery Plans Reg 10 Visitor spend in the Borough Corporate Objective Deleivery Plans Reg 11 Occupancy levels of markets (indoor and outdoor) Corporate Objective Deleivery Plans Reg 14 % of planning breaches where initial action taken within 13 wks Corporate Objective Deleivery Plans Reg 16 satisfaction of users with the planning application process Corporate Objective Deleivery Plans Reg 17 % of council-run car parks accredited under the Safe Parking Sc Corporate Objective Deleivery Plans Reg 18 % of council-run car parking spaces designated for people with disaCorporate Objective Deleivery Plans Reg 19 % of targeted car park income collected Corporate Objective Deleivery Plans Reg 20 satisfaction with car parking provision Corporate Objective Deleivery Plans Env1 % of adaptations for people with disabilities approved within 6 monCorporate Objective Deleivery Plans Env3 The average cost of maintaining council homes to the decent hom Corporate Objective Deleivery Plans Env4 Satisfaction with disabled adaptations Corporate Objective Deleivery Plans Env5 resident satisfaction with the waste collection service Corporate Objective Deleivery Plans Env6 The no. of allotment plots Corporate Objective Deleivery Plans Env9 % of 'high risk' premises interventions carried out 'on time' (inclu Corporate Objective Deleivery Plans Env10 % of category 1 housing disrepair hazards which are investigated Corporate Objective Deleivery Plans Env11 % of leisure users who are a) disabled and b) aged over 65 Corporate Objective Deleivery Plans

% of rent collected Corporate Objective Deleivery Plans Current tenants in arrears (No.s by debt) Corporate Objective Deleivery Plans Former tenants in arrears Corporate Objective Deleivery Plans Current tenant arrears (% of rent roll) Corporate Objective Deleivery Plans Former tenant arrears (% of rent roll) Corporate Objective Deleivery Plans

Reference Indicator Type/LevelLEH02 Envoronmental Health Dept Response to service request within 2 CorporateLEH16 Satisfaction with Environmental Health Services. CorporateNI185 CO2 reduction from Local Authority operations CorporateNI191 Residual household waste per household CorporateLHE41 Number of local authority parks with a green flag award CorporateBV086 Cost of Household Waste Collection CorporateBV119e Satisfaction with Cultural and Recreational activities: Parks/Open CorporateBV89 Satisfaction with cleanliness CorporateBV90a Satisfaction with Waste Collection Corporate

BV90b Satisfaction with Waste Recycling CorporateQOL2 % of residents who think that for their local area, over the past CorporateQOL4 Satisfaction with how well maintained the parks are in Hinckley & CorporateQOL5 Satisfaction with play areas in the parks CorporateLHE20a Percentage of reported Fly Tips Collected within 5 Days CorporateLGM1 % of Grounds Maintenance sites meeting the Quality criteria CorporateR&R1a Total Number of justified missed bins CorporateNI192 Percentage of household waste sent for reuse, recycling and compCorporateNI195a Improved street and environmental cleanliness (levels of litter) CorporateNI195b Improved street and environmental cleanliness (levels of detrius) CorporateNI195c Improved street and environmental cleanliness (levels of graffiti) CorporateNI195d Improved street and environmental cleanliness (levels of fly postin CorporateBV008 Percentage of Invoices Paid on Time CorporateLRBP1 Council Tax in - year collection rate CorporateLRBP3 NNDRs in - year collection CorporateLRBP8 Processing of new benefit claims CorporateLRBP9 Processing of Change of Circumstances (days) CorporateLI008 Percentage of Invoices (local businesses) Paid on Time (Within 1 CorporateLRBP7 Housing Benefit overpayments collection rate CorporateLRBP11 Number of successful fraud prosecution & sanctions CorporateBV204 Planning Appeals CorporateBV066a Rent Collection and Arrears Recovery CorporateBV066d Rent Collection and Arrears Recovery - Evictions CorporateLI157d % of planning performance agreements made that are completed wCorporateLIB070bi % of enforcement complaints acknowledged within 3 days CorporateLIB070bii % of enforcement complaints responded to within 15 working daysCorporateLCD60 Building Control Completion Certificates sent within 7 working daysCorporateLCD61 Building Control Full Plans determined and returned within 5 week CorporateLCD62 Building Control Receipts sent out within 4 working days from depoCorporateNI157a Processing of planning applications as measured against targets foCorporateNI157b Processing of planning applications as measured against targets foCorporateNI157c Processing of planning applications as measured against targets foCorporateLI151 Unemployment rate CorporateLI152 % people on key out of work benefits (16 - 64) CorporateSAP15 Total attendances at programmes in the Sport & Activity Commiss CorporateSAP16 Value for money based on attendances at programmes in the SportCorporateSAP17 Total participants at programmes in the Sport & Physical Activity CorporateSAP18 Total attendances at programmes (Commissioning funds only) in t CorporateSAP19 Value for money based on attendances (Commissioning funds only)CorporateLHE32a % Licenses issued in 30 days (excluding hackney carriage driver l CorporateLHE32b % Hackney Carrage Driver Licences issued within 60 days CorporateLI175 No of hate crimes in the borough reported across all agencies CorporateLI184 Food establishments in the area which are broadly compliant with CorporateLI20 Total recorded crime offences - CorporateNI15 Serious violent crime rate CorporateNI16 Serious acquisitive crime rate CorporateNI20 Assault with injury crime rate CorporateNI8 Adult participation in sport & Active recreation CorporateBV119a Satisfaction with Cultural and Recreational activities: Sports/LeisureCorporateLHS212a Average Time to Re-let Local Authority Housing (Sheltered HousinCorporateLHS212b Average Time to Re-let Local Authority Housing (General Needs HCorporateLHS213 Housing Advice Service: preventing homelessness CorporateNI142 Percentage of vulnerable people who are supported to maintain in CorporateNI156 Number of households living in Temporary Accommodation Corporate

NI159 Supply of ready to develop housing sites CorporateNI154 Net additional homes provided CorporateNI155 Number of affordable homes delivered (gross) CorporateNI158 % non-decent council homes CorporateLHS20 % of Customers satisfied with repairs CorporateBV03 Overall Satisfaction with what Council Authority do. CorporateBV012 Working Days Lost due to Sickness Absence CorporateLCUS1a calls answered within 45 seconds Customer Services/contact cent CorporateLCUS1b Lost calls Customer Services/contact centre CorporateLCUS3 Ensure an appropriate person will see the customer within 10 min CorporateLCUS6a Customer satisfaction on the telephone Customer Services/contactCorporateLCUS6b Customer satisfaction - face to face Customer Services/contact ce CorporateLCUS6c Customer satisfaction with web services Customer Services/contacCorporateBV002a(i) Equality Framework for Local Government CorporateBV016a Percentage of Employees with a Disability CorporateBV017a Ethnic minority representation in the workforce - employees Corporate

Reference Indicator Type/LevelAV1 To respond/investigate vehicles to reports of abandoned vehicles Service PlanAV2 To remove vehicles deemed to be abandoned within 1 working da Service PlanBC1 Appraise Building Regulations within 3 weeks Service PlanBC2 Respond to all reported dangerous structures within 24 hours Service PlanBC3 Issue or refusal of Demolition Notices within 10 working days. Service PlanBE1 Maintain and improve ICCM Charter for the Bereaved score - CemService PlanBE2 Maintain and improve ICCM Charter for the Bereaved score - Cre Service PlanBE3 Ensure compliance with Environment Permitting (England & WalesService PlanBSU3 % by value of undisputed invoices paid within 10 days Service PlanBSU5 % of creditors paid by BACS Service PlanCOM2 % of residents who feel informed of council services Service PlanCOM3 Staff satisfaction with the council intranet Service PlanCOM4 % staff feeling informed of council decisions Service PlanCP BSU 2 % by number of undisputed invoices paid within 10 days Corporate PlanCP BSU 4 Average number of days taken to pay each undisputed invoice Corporate PlanCP COM 1 % of residents who feel that the Council provide good value for m Corporate PlanCP COM 5 Overall satisfaction with the way the council runs things Corporate PlanCP CS 1 To reduce the rate per 1,000 population of 'All Crime' by 23% ove Corporate PlanCP CS 2 Percentage of residents who feel safe when outside in the local ar Corporate PlanCP CS 3 Percentage of residents who feel safe when outside in the local ar Corporate PlanCP CS 5 % of successful fly tipping prosecutions Corporate PlanCP CS 6 To reduce the rate per 1,000 population of 'Violence Against a Pe Corporate PlanCP CS 7 To reduce the number of reports of Antisocial Behaviour to polic Corporate PlanCP CS 8 To reduce the number of reports of Criminal Damage by 8% in ye Corporate PlanCP HR 4 Average days lost to sickness (FTE) Corporate PlanCP HSG 1 Satisfaction with overall services provided by landlord services Corporate PlanCP HSG 10 % of all complaints dealt with within timescales Corporate PlanCP HSG 11 Average time taken to re let a council property when it becomes v Corporate PlanCP HSG 39 Proportion of rent collected Corporate PlanCP HSG 54 Number of affordable homes delivered Corporate PlanCP HSG 55 Number of private sector empty homes brought back into use Corporate PlanCP HSG 62 % of vulnerable people achieving independent living Corporate PlanCP HSG 63 Average length of time for clients that are owed a duty spend in Corporate PlanCP HSG 64 Number of households living in temporary accommodation Corporate PlanCP HSG 71 % of new tenancies sustained for 12 months Corporate PlanCP HSG 72 % of new tenancies sustained for 2 years Corporate PlanCP HSG 82 % of vulnerable people who are supported to maintain independentCorporate Plan

CP HSG 83 The proportion of vulnerable households living in decent homes in Corporate PlanCP HSG 90 % of tenants that believe that incidents of Anti Social Behaviour Corporate PlanCP NI 157(i) Processing of planning applications (Major) Corporate PlanCP NI 157(ii) Processing of planning applications (Minor) Corporate PlanCP NI 157(iii) Processing of planning applications (Other) Corporate PlanCP NI 16 To reduce the rate per 1,000 population of 'Serious Acquisitive C Corporate PlanCP NI 17 Perceptions of anti-social behaviour Corporate PlanCP NI 184 Food establishments in the area which are broadly compliant with Corporate PlanCP NI 191 Residual household waste per household Corporate PlanCP NI 192 Household waste sent for reuse, recycling and composted Corporate PlanCP NI 195(i) Improved street and environmental cleanliness (levels of litter) Corporate PlanCP NI 195(ii) Improved street and environmental cleanliness - levels of detritus Corporate PlanCP NI 195(iii) Improved street and environmental cleanliness - levels of graffiti Corporate PlanCP NI 195(iv) Improved street and environmental cleanliness - fly posting Corporate PlanCP NI 4 % of people who feel they can influence decisions in their locality Corporate PlanCP NI 41 Perceptions of drunk or rowdy behaviour as a problem Corporate PlanCP NI 42 Perceptions of drug use or drug dealing as a problem Corporate PlanCP NI 5 Overall/general satisfaction with local area Corporate PlanCP NI 8 Adult participation in sport and active recreation Corporate PlanCP PP 1 New Employment Floorspace Corporate PlanCP PP 2 New Retail Development Units Corporate PlanCP PP 4 Monitoring of Net additional homes (PSA 20) Corporate PlanCP PS 1 Percentage occupancy levels of commercial property Corporate PlanCP RBCS 1a Time taken (in days) to process Housing Benefit/Council Tax Ben Corporate PlanCP RBCS 5 Contact Centre - Percentage of calls answered Corporate PlanCP RBCS 6 Official complaints received by the Council Corporate PlanCP RED 1a Unemployment Rate (Percentage of the resident population aged 1Corporate PlanCP RED 1b Unemployment Rate (Percentage of the economically active) Corporate PlanCP RED 2 Average Full Time Earnings Corporate PlanCP SC 1 No. of Incidents of Fly Tipping Corporate PlanCP TCM 1 Town Centre footfall Corporate PlanCP TCM 2 Town Centre overall vacancy rate Corporate PlanCS1 To reduce the rate per 1,000 population of 'All Crime' by 23% Service PlanCS4 Number of fly tipping enforcement actions taken Service PlanCS6 To reduce the rate per 1,000 population of 'Violence Against a PerService PlanCS7 To reduce the number of reports of Antisocial Behaviour to police Service PlanCS8 To reduce the number of reports of Criminal Damage by 8% Service PlanDC1 % of appeals allowed against Authority’s decision to refuse planni Service PlanDC2 % of Conservation Areas with an up to date character appraisal Service PlanDC3 Preliminary enquiries responded to within 4 weeks Service PlanDC4 Conditions discharged within 8 weeks Service PlanDEM1 Percentage of agendas issued five clear working days before the Service PlanDEM2 Percentage of Executive decisions notices issued withing two wor Service PlanDEM3 Percentage of Planning Committee minutes issued within five workService PlanDEM4 Percentage of minutes for Council, Select Commissions and other Service PlanEH1 Reactive work – response to service requests Service PlanEH2 Investigation of notifiable infectious diseases and outbreaks within Service PlanEH3 Food sampling – Commitment to participate in relevant Nottingha Service PlanEH4 Inspection of High Risk (Cat A and B1) inspections Service PlanEH5 HSE Fit 3 Campaign - completion of programme Service PlanEH6 Inspection programme for animal welfare establishments, massage Service PlanEH7 Enforcement of smoke free legislation – response to service requeService PlanEH8 Assessment of land in detail for contamination, completion of assessService PlanELS1 Turnout at elections Service Plan

ELS2 Response rate to Annual Canvass Service PlanEP2 Maintain Air Quality Monitoring Regime for district Service PlanEP3 Risk based inspection programme for Prescribed Processes Service PlanEP4 Produce annual Air Quality report and action plans agreed by Port Service PlanFL1 Vehicles serviced within 2 days of due date Service PlanFL2 Percentage of taxi inspections completed to satisfaction Service PlanHR1 The % of top earners that are women Service PlanHR2 The % of top earners from BME groups Service PlanHR3 The % of top earners with a disability Service PlanHR5 The % of employees declaring/declared they are disabled as per Service PlanHR6 The % of employees from BME groups Service PlanHSG100 % of customers satisfied with the disabled adaptations service (DisService PlanHSG101 % of customers satisfied with the disabled adaptations service (C Service PlanHSG102 Satisfaction with the Housing Advice Service Service PlanHSG103 Satisfaction with the Temporary Accommodation Service Service PlanHSG104 Satisfaction with the Long Term Support Service Service PlanHSG105 Satisfaction with the Capital Works Program Service PlanHSG106 Satisfaction with Planned Maintenance Service Service PlanHSG107 Satisfaction with the Money Advice Service Service PlanHSG108 Satisfaction with Welfare Rights Service Service PlanHSG12 % of management properties vacant Service PlanHSG13 Number of management properties vacant Service PlanHSG14 Number of non management voids Service PlanHSG15 % of rent lost through vacant dwellings Service PlanHSG16 Total number of households on housing register Service PlanHSG17 Number of households in housing need on housing register re-ho Service PlanHSG18 Number of housing applications received – Homefinder Service PlanHSG19 No. of applications received - Multi- Agency Rented Solutions Service PlanHSG2 Satisfaction that the Council listens to your views and acts upon t Service PlanHSG20 Average time taken to register an application - Homefinder Service PlanHSG21 Average time taken to register an application - Multi- Agency Rent Service PlanHSG22 Number of households housed through the Multi- Agency Rented Service PlanHSG23 % of tenants satisfied with the condition of their property Service PlanHSG24 % of LA dwellings which were non-decent at the start of the year Service PlanHSG25 Number of properties where improvement works have been compl Service PlanHSG26 Number of gas safety certificates outstanding at the end of a perio Service PlanHSG27 % of tenants satisfied with the repair and maintenance service Service PlanHSG28 % of urgent responsive repairs completed within timescale Service PlanHSG29 Average time in working days to complete a non urgent repair Service PlanHSG3 % increase in the number of services changed as a result of involvService PlanHSG30 % of batched repairs completed within timescale Service PlanHSG31 % of repairs completed in locally set times Service PlanHSG32 % of internal repairs carried out by appointment Service PlanHSG33 Total number of injunctions granted for Anti Social Behaviour Service PlanHSG34 % of appointments made and kept Service PlanHSG35 % of repairs completed right first time Service PlanHSG36 % expenditure on planned to responsive maintenance Service PlanHSG37 Proportion of expenditure on emergencies and urgent to non urgenService PlanHSG4 Are you aware of Council published service standards Service PlanHSG40 Level of arrears expressed in £'s Service PlanHSG41 Level of former tenant arrears expressed in £'s Service PlanHSG42 Level of District Heating arrears expressed in £'s Service PlanHSG43 Level of Garage arrears expressed in £'s Service PlanHSG44 Rent written off as a % of the annual rent roll Service Plan

HSG45 % of tenants more than 35 days in rent arrears Service PlanHSG46 Number of notices served for rent arrears Service PlanHSG47 % of tenants evicted as a result of rent arrears Service PlanHSG48 Average weekly management cost Service PlanHSG49 Number of private sector homes made free from Cat 1 hazards Service PlanHSG5 Are you aware of how to challenge the councils published service Service PlanHSG50 Average time between initial property inspection and the service ofService PlanHSG50a Average time taken between re-inspection/inspection and the serviService PlanHSG50b Average time taken to inspect following a disrepair enquiry from th Service PlanHSG51 % of eviction cases responded to in 2 days Service PlanHSG52 % of private sector housing advice cases responded to within thre Service PlanHSG53 Number of private sector housing advice cases responded to Service PlanHSG56 Number of private sector empty homes Service PlanHSG57 Number of private sector homes vacant for more than 6 months Service PlanHSG59 Average SAP rating dwellings Service PlanHSG6 Satisfaction with how Council dealt with the complaint Service PlanHSG60 Number of properties where energy efficiency works have been comService PlanHSG61 % of tenants satisfied with their neighbourhood Service PlanHSG62 % of people achieving independent living Service PlanHSG66 Average time taken to make a section 184 decision Service PlanHSG67 Average time to be offered a property after a section 184 decision Service PlanHSG68 % of clients prevented from becoming homeless Service PlanHSG69 Total number of clients presenting themselves as homeless Service PlanHSG7 Total number of complaints received Service PlanHSG70 Number of clients per month where homelessness was prevented Service PlanHSG73 % of new tenant visits undertaken within 6 weeks Service PlanHSG74 Number of tenancies receiving tenancy support Service PlanHSG75 Number of tenancies receiving money advice Service PlanHSG76 Number of tenancies receiving welfare rights advice Service PlanHSG77 Number of tenancies terminated Service PlanHSG78 Number of tenancies abandoned Service PlanHSG79 Total number of evictions for rent arrears/tenancy charges Service PlanHSG8 Number of stage 1 complaints dealt with within timescale Service PlanHSG80 Total number of evictions for Anti Social Behaviour Service PlanHSG81 Total number of evictions for two or more breaches of tenancy Service PlanHSG82 % of vulnerable people who are supported to achieve independent Service PlanHSG84 Number of homes adapted to meet needs Service PlanHSG85 Number of Disabled Facilities Grant’s completed Service PlanHSG86 Number of Council House Adaption completed (over £1000) Service PlanHSG87 Number of Council House Adaption’s completed (under £1000) Service PlanHSG88 Average length of time taken to complete an adaptation (under £1 Service PlanHSG89 Number of concerns received regarding safeguarding Service PlanHSG9 Number of stage 2 complaints dealt with within timescale Service PlanHSG91 Total number of new cases Anti Social Behaviour recorded Service PlanHSG92 % of closed cases that have been resolved (Anti Social Behaviour Service PlanHSG93 % of tenants satisfied with the the way their Anti Social Behaviour Service PlanHSG94 Satisfaction with the repairs and maintenance service Service PlanHSG95 Satisfaction with the gas servicing Service PlanHSG96 Satisfaction with access to accommodation Service PlanHSG97 Satisfaction with the allocation and lettings process Service PlanHSG98 Satisfaction with the condition of the property when let Service PlanHSG99 % of customers satisfied with the disabled adaptations service (C Service PlanIA1 % of Audit recommendations agreed with management that satifactService PlanIA10 % of Audit reviews making high risk recommendations Service Plan

IA11 % of audit recommendations classed as high risk Service PlanIA12 % of planned audit reviews completed in the financial year Service PlanIA2 % of Unproductive time Service PlanIA3 % of Draft audit reports finalised within 10 working days of clos Service PlanIA4 % of Individual audit reviews completed within target days or app Service PlanIA5 % of Returned Client Satisfaction Surveys with overall assessmentService PlanIA6 % of Audit time spent on Support / Development / Consultancy wo Service PlanIA7 % of Audit reviews raising repeat issues Service PlanIA8 No of Breaches of the Council’s Financial Regulations Service PlanIA9 Number of breaches of Contract Procedure Rules Service PlanICT1 Percentage of helpdesk calls resolved within agreed timescale Service PlanLAC22 Leisure Development - No. of new Get Active referrals Service PlanLAC23 Leisure Development - No. of targeted awareness sessions Service PlanLCE3 Leisure Centres - No. of visits Service PlanLCE6 Leisure Centres - No. of visits - all centres Service PlanLCE7 Leisure Centres - No. Ultimate Card holders – new/renew Service PlanLCE8 Leisure Centres - No. Bonus Card holders – new/renew Service PlanLCE9 Leisure Centres - No. DD Card holders – new Service PlanLDP3 Number of new volunteers (Male & Female) created through the SpoService PlanLDP4 Number of participants with disabilities participating in sport throu Service PlanLDP6 New qualified coaches (male and female). Service PlanLDP9 No. of activity sessions targeting young people at risk of becomingService PlanLEG1 Percentage of invoices to be authorised and passed to BSU within 2Service PlanLEG10 Percentage of Draft documentation for sales, contracts and leases dService PlanLEG11 Percentage of other advice/action within 10 working days of full insService PlanLEG12 Percentage of debt collection proceedings issued within 10 working Service PlanLEG13 Percentage of all Council unregistered land and properties registe Service PlanLEG14 % of Local Searches completed within 3 days Service PlanLEG15 Percentage of the Land Charges Register computerised Service PlanLEG2 Percentage of customers expressing overall satisfaction with the s Service PlanLEG3 Percentage of customers expressing satisfaction case by case Service PlanLEG4 Percentage of customers expressing satisfaction for FOI responseService PlanLEG5 Percentage of new instructions acknowledged within 5 working da Service PlanLEG6 Percentage of injunctions for violence or threat of violence to be issService PlanLEG7 Percentage of on notice injunctions and Anti Social Behaviour issueService PlanLEG8 Percentage of on civil proceedings (excluding injunctions and Anti Service PlanLEG9 Percentage of rent possession issued for the block list requested Service PlanLMU1 Museum - No. visits & usages - absolute Service PlanLMU2 Museum - No. of visits - absolute Service PlanLMU3 Museum - No. pupils in organised school groups Service PlanLPT1 Theatre - Percentage attendance on ticket sales Service PlanLPT2 Theatre - No. of users (total) Service PlanLPT3 Theatre - No. of users (ticket sales) Service PlanNI152 Working age people on out of work benefits Service PlanNI16 To reduce the rate per 1,000 population of 'Serious Acquisitive C Service PlanNI195(i) Improved street and environmental cleanliness - levels of litter Service PlanPOS1 Reduce carbon footprint of Parks service Service PlanPOS2 Increase number of minority groups who use the parks and open Service PlanPP3 Housing Market Activity (To maintain a 5 year supply + 20%) Service PlanPP5 Suply of ready to develop housing sites CLG DSO (5 year supply Service PlanPS2 Annual revenue generated - Commercial Service PlanPS3 Annual revenue generated - Retail Service PlanPS4 Annual revenue generated - Industrial Service PlanPS5 Annual Revenue generated - Housing - Non residential Service Plan

PS6 Amount of capital receipts raised through land and property disposService PlanRBCS1b Percentage of new claims processed within 14 days of all informat Service PlanRBCS2 Number of sanctions taken against fraudsters Service PlanRBCS3 Percentage of Council Tax collected during the year it should hav Service PlanRBCS4 Percentage of National NNDRs collected during the year it should Service PlanRM1 Develop satisfaction questionnaire following training and accident Service PlanRM2 Exercise/review the Emergency Plan Service PlanRM3 Business continuity plans monitoring and updating, % of service a Service PlanRM4 Health and Safety policy review, annual review with report to CMT Service PlanRM5 H&S Audits (Including Staff well being questionnaire development Service PlanRM6 Identification of all risks (Legionella, Anti Social Behaviourestos Service PlanSC2 % fly tipping notifications removed in 2 working days Service PlanSC3 User satisfaction with the Street Cleansing Service Service PlanTCM3 Monitor Market usage (stalls occupied per year) Service PlanTCM4 Monitor Market income Service PlanTCM5 Monitor Car Park usage Service PlanTCM6 Monitor Car Park income Service PlanTCM7 Monitor Shopmobility usage Service PlanTS1 Register planning applications within 3 days of receipt of applicati Service PlanTS2 Issue consultations within 5 working days of receipt of application Service PlanTS3 Respond to Householder Preliminary Enquiries (HE1's) within 15 woService Plan

Reference Indicator Type/LevelBV002a(i) Equality Framework for Local Government Corporate

BV008 Percentage of Invoices Paid on Time CorporateBV009 Percentage of Council Tax Collected CorporateBV010 Percentage of NNDRs Collected CorporateBV012 Working Days Lost due to Sickness Absence Corporate

BV016a Percentage of Employees with a Disability CorporateBV017a Ethnic minority representation in the workforce - employees CorporateBV066a Rent Collection and Arrears Recovery CorporateBV076d Housing Benefit Security - Prosecutions and Sanctions CorporateBV078a Speed of Processing: New Housing Benefit/Council Tax Benefit C Corporate

BV079b (i) Percentage of Recoverable Overpayments Recovered (Housing BeCorporateBV212 Average Time to Re-let Local Authority Housing CorporateBV214 Proportion of households accepted as statutorily homeless who werCorporateNI008 Adult participation in sport & Active recreation CorporateNI154 Net additional homes provided CorporateNI155 Number of affordable homes delivered (gross) CorporateNI156 Number of households living in Temporary Accommodation CorporateNI158 % non-decent council homes CorporateNI159 Supply of ready to develop housing sites CorporateNI181 Time taken to process Housing Benefit/ Council Tax Benefit new CorporateNI191 Residual household waste per household CorporateNI192 Percentage of household waste sent for reuse, recycling and com CorporateNI193 Percentage of municipal waste land filled Corporate

Reference Indicator Type/LevelHR_CI1 Average No. of Sick days per FTE - Whole Council Not yet definedHR_CI2 Cost of Sickness Absence - Whole Council Total Not yet definedHR_CI3 Cost of Sickness Absence per FTE - Whole Council Total Not yet definedHR_CI5 No. of FTE Days Lost to Sickness Absence Not yet definedASS-MAN_MI01% of client satisfaction with service delivery (Commercial Property)Not yet definedASS-MAN_MI02% of invoiced rent received - Commercial Property Not yet definedASS-MAN_MI03% of units occupied - Commercial Property Not yet definedAUDIT_MI01 % of current year plan audits completed to final report Not yet defined

AUDIT_MI04 % of client satisfaction with a "good" or "Excellent" score - Audit Not yet definedAUDIT_MI05 % of Audit plan completed Not yet definedAUDIT_MI06 % of Audits completed - Key Financial Systems Not yet definedB-CNTRL_MI01 % of Building Regulation applications acknowledged within 3 work Not yet definedB-CNTRL_MI02 % of Building Regulation applications checked within 15 working Not yet definedB-CNTRL_MI05 % of full plans Building Regulation applications determined within Not yet definedB-CNTRL_MI06 % of full plans Building Regulation applications assessed within 10Not yet definedADMIN_MI02 % of mail that did not meet the Clean Mail criteria - 2nd Class Not yet definedCOM-SAF_MI01% of client satisfaction with service delivery - Anti Social Behaviou Not yet definedCOM-SP-ART_MNo. of new VISPA volunteers - Under 16 Not yet definedCOM-SP-ART_MNo. of VISPA volunteer coaches - general qualified Not yet definedCOM-SP-ART_MNo. of VISPA volunteer coaches - Male Not yet definedCOM-SP-ART_MNo. of Community Centre audits completed Not yet definedCOM-SP-ART_MNo. of GP referrals recruited onto leisure center referral programs Not yet definedPERF_MI01 % of Business Units satisfied with the support provided by the Pe Not yet definedPERF_MI02 % of follow ups with Business Managers following a decline in ke Not yet definedBV212 Avg. time to re-let local authority housing Not yet definedNI158b & BV18 % non-decent council homes Not yet definedNSH_MI11 Amount of arrears as % of rent debit. Not yet definedPARKS_MI02 % of key parks & open spaces meeting litter standards Not yet definedPARKS_MI04 % of customer satisfaction - Green Flag accredited Parks Not yet definedREV&BEN_MI09No. of days to process new Housing / Council Tax Benefit claims - Not yet definedREV&BEN_MI10No. of days to process changes of circumstances for Housing / CouNot yet definedCUST-SERV_LI Total no. of calls filtered to contact centre via 650000 auto attenda Not yet definedCUST-SERV_LI Average response time for calls filtered to contact centre via 6500 Not yet definedCUST-SERV_LI No. of customer face to face enquiries - Town Hall Not yet definedCUST-SERV_LI Avg customer face to face enquiry waiting time - Town Hall Not yet definedCUST-SERV_LI Avg length of customer interview - Town Hall Not yet definedCUST-SERV_MI% of calls filtered to contact centre via 650000 - answered Not yet definedCUST-SERV_MI% of calls filtered to contact centre via 650000 - answered within Not yet definedCUST-SERV_MI% of calls filtered to contact centre via 650000 - abandoned Not yet definedDEM-SERV_MI0Compliance with Electoral Commission performance standards - ReNot yet definedDEM-SERV_MI0Compliance with Electoral Commission performance standards - ENot yet definedNI157a % of planning applications determined within the statutory deadlineNot yet definedNI157b % of planning applications determined within the statutory deadlineNot yet definedNI157c % of planning applications determined within the statutory deadlin Not yet definedENV-H_MI01 % of responses to service requests within target time - Pest Contr Not yet definedENV-H_MI02 % of service requests responded to within target time - Proactive Not yet definedENV-H_MI03 % of service requests responded to within target time - Reactive Not yet definedENV-H_MI04 % of satisfaction with service delivery - Environmental Health Not yet definedFIN-SERV_MI01% of invoices for commercial goods & services paid on time YTD Not yet definedFIN-SERV_MI02Payroll cost per employee Not yet definedFIN-SERV_MI03Cost of paying standard supplier invoice Not yet definedGRO-AD_MI01 % of enquiries decided within 15 working days - Householder PlanNot yet definedGRO-AD_MI02 % of validated applications decided within 42 working days- trees Not yet definedGRO-AD_MI03 Attainment of LLPG Authority Dataset Delivery Improvement Sche Not yet definedGRO-AD_MI04 % of land charge searches returned to customer in 6 working daysNot yet definedGRO-DEL_LI01 No. of visitors to Tourist Information Centres Not yet definedHSG-OPT_MI01No. of successful homelessness prevention cases Not yet definedHR_BI01 % Cost of the HR function against organisational running cost Not yet definedHR_BI04 Average Staff Training Days per FTE Not yet definedHR_BI06 % of the total organisational pay bill - learning & development cost Not yet definedHR_BI07 % of the total organisational pay bill - agency worker costs Not yet definedHR_BI12 % of employees that are still in post after 12 months service Not yet defined

HR_LI03 % of staff turnover Not yet definedICT_MI01 % of calls resolved by the ICT Service Desk Not yet definedICT_MI02 % of ICT systems available within working hours Not yet definedICT_MI03 % of ICT systems unavailable within working hours Not yet definedLEGAL_BI01 Cost of Legal function as % of organisational running costs Not yet definedLEGAL_BI02 Cost of Legal function as % of organisational running costs - (net Not yet definedLEGAL_BI06 Cost of the Legal function per FTE employee Not yet definedLEGAL_BI08 No. of complaints received per legal employee Not yet definedLEGAL_BI10 % of FTE legal employees that are Professional qualified Not yet definedLEGAL_BI12 Avg. score for Legal Commissioner/user satisfaction index Not yet definedL-CEN_LI03 No. of Leisure Centre facility Tours Completed Not yet definedL-CEN_LI04 No. of membership sales resulting from Leisure Centre facility tour Not yet definedL-CEN_MI02 % of direct debit yield per month compared to national average Not yet definedL-CEN_MI03 Live Leisure Centre Membership base (adults) Not yet definedL-CEN_MI04 Live Membership base (children) - Total Not yet definedL-CEN_MI05 % of membership sales against facility tours Not yet definedL-CEN_MI11 % of Leisure Centre member cancellations - Adult Not yet definedL-CEN_MI16 % of Leisure Centre member cancellations - Children Courses Not yet definedL-CEN_MI20 % of Leisure Centre member cancellations - Children Not yet definedMKT&COM_LI0 No. of requests for information - FOI/DP/EIR regulations Not yet definedMKT&COM_MI0% of media enquires completed within media deadline Not yet definedMKT&COM_MI0% of requests for information responded to within deadline - FOI/ Not yet definedMKT&COM_MI0% of compliance notices issued to NSDC by Information Commiss Not yet definedMUSEUM_MI01 No. of hours work undertaken by volunteers - Museums Not yet definedMUSEUM_MI02 No. of Visitor / Users - Museums Not yet definedMUSEUM_MI04 No. of Museum & Heritage Visitors - School pupils Not yet definedMUSEUM_MI08 No. of users taking part in Museum & Heritage activities - Outreac Not yet definedMUSEUM_NEW % of Satisfaction with Service Delivery - Museums & Heritage Not yet definedPROC_MI01 No. of Trade Creditor Invoices processed Not yet definedPROC_MI03 No. of NSDC Trade Creditor Invoices - Low Value Not yet definedBV9 % of Council Tax collected Not yet definedBV10 % of NNDRs collected Not yet definedREV&BEN_MI06Avg. No. of days between raising sundry debtor invoice to paymenNot yet definedNI155 No. of new affordable homes built Not yet definedNI196 Improved street and environmental cleanliness score – fly tipping Not yet definedNI192 % of household waste sent for reuse, recycling and composting Not yet definedNI195a % Improvement in street and environmental cleanliness - Litter Not yet definedNI195b % Improvement in street and environmental cleanliness - Detritus Not yet definedWASTE _MI05 No. of missed bin collections not subsequently collected within 1 Not yet definedWASTE_MI07 No. of missed domestic bins per 100,000 households Not yet definedWASTE_MI08 Response times for street sweeping requests Not yet definedWASTE_MI011 Response times for fly tipping reports Not yet definedWASTE_MI012 No. of missed domestic bins per 100,000 households - Assisted CoNot yet defined

Reference Indicator Type/LevelCS-SP-CS-01 Number of Paying Visitors for Museum and Boat trips CorporateCS-SP-CS-02 Number of Tourist Information Centre Enquiries CorporateCS-TP-CS-01 Number of hours delivered through Positive Futures staff DepartmentalCS-TP-CS-02 Number of projects commissioned through PAYP DepartmentalCS-TP-CS-03 Number of young people consulted on issues that affect them DepartmentalCS-TP-CS-04 Number of Organisations supported by the Councils Grants Proce DepartmentalCS-TP-CS-05 Average Cultural Services Satisfaction Rates DepartmentalCS-TP-CS-06 Amount of External funds secured DepartmentalCS-TP-CS-07 Number of Twitter followers on www.somewherenicetogo.co.uk weDepartmentalCS-SP-EH-01 Percentage of food establishments within the District deemed to b Corporate

CS-SP-EH-02 Percentage of vehicles passing the 'on the spot' depot inspection fiCorporateCS-SP-EH-07 Number of firework displays within voluntary registration scheme CorporateCS-TP-EH-01 Number of pest control contracts (business) DepartmentalCS-TP-EH-02 Number of workplaces where risk of injury and ill health has reduceDepartmentalCS-TP-EH-03 Number of food establishments within the project (30) deemed to DepartmentalCS-TP-EH-04 Number of food establishments rated as 3 or higher using the nat DepartmentalCS-TP-EH-05 Percentage of businesses that felt the Environmental Health servi DepartmentalCS-TP-EH-06 Percentage of vehicles passing the routine depot inspection first t DepartmentalCS-TP-EH-07 Number of taxi vehicle MOTs services provided DepartmentalCS-SP-LS-01 The amount of membership income at Leisure Centres CorporateCS-SP-LS-02 Number of leisure centre users CorporateCS-TP-LS-01 The number of major commercial events at Leisure Centres DepartmentalCS-TP-LS-02 Number of children redeeming points through the Club Activ8 phy DepartmentalCS-TP-LS-03 Total Number of People Accessing Active Together sessions DepartmentalCS-TP-LS-04 Number of GP Referrals completing a course DepartmentalCS-TP-LS-06 Number of referrals from Well Families Clinics DepartmentalCS-TP-LS-07 Number of new allotment plots DepartmentalCS-TP-LS-08 Number of leisure centre Twitter followers DepartmentalCS-SP-SA-01 Number of empty homes brought back into use CorporateCS-SP-SA-02 Process Disabled Facilities Grant enquiry to 1st contact within 5 CorporateCS-TP-SA-01 Percentage of Customers satisfied with Burials Service DepartmentalCS-TP-SA-02 Percentage of Customers satisfied with Disabled Facilities Grant s DepartmentalCS-TP-SA-03 Percentage of customers satisfied with service received from StreeDepartmentalCS-TP-SA-04 Percentage of pollution control PPC inspections due for inspectio DepartmentalCS-SP-WS-01 Percentage of waste recycled and composted CorporateCS-SP-WS-02 Kilograms of waste sent to landfill per household CorporateCS-TP-WS-01 Percentage of total street waste diverted from landfill DepartmentalCS-TP-WS-02 Total income from sale of recyclable materials DepartmentalCS-TP-WS-03 Tonnes of textiles collected for recycling DepartmentalCS-TP-WS-04 Total income from MOT's DepartmentalCS-TP-WS-05 Total number of social media followers (twitter) DepartmentalCS-TP-WS-06 Total trade waste income DepartmentalCS-TP-WS-07 Cost of street cleansing per household DepartmentalCS-TP-WS-08 Cost of waste collection per household DepartmentalCS-TP-WS-09 Percentage of trade waste collected that is recycled DepartmentalFS-TP-IA-01 Delivery of Audit Plan - Main Systems DepartmentalFS-TP-IA-02 Delivery of Audit Plan - Non Main Systems DepartmentalFS-TP-IA-03 Percentage of productive time DepartmentalFS-TP-IA-04 Percentage of clients who are satisfied with the service DepartmentalFS-TP-IA-05 Percentage of Internal Audit recommendations agreed DepartmentalFS-SP-F-01 External Suppliers paid within 30 days. CorporateFS-TP-ICT-01 Service desk calls answered within agreed times DepartmentalFS-TP-ICT-02 Provide 'fit for purpose' replacement of desktop equipment in the evDepartmentalFS-TP-ICT-03 Overall satisfaction with ICT Support service DepartmentalFS-TP-ICT-04 Windows 7 roll out to all users ICT DepartmentalFS-TP-ICT-05 Microsoft Office 2010 roll out to all users ICT DepartmentalFS-TP-ICT-06 PC replacement/upgrade programme ICT DepartmentalFS-SP-P-01 Measure spend with local suppliers CorporateFS-TP-P-01 Staff development in procurement DepartmentalFS-TP-P-02 Stronger two way working relationship with suppliers DepartmentalLDS-SP-C-01 Income Stream from advertising sales for Vision Magazine establi CorporateLDS-SP-C-02 Relevant service level met for communications support for internal CorporateLDS-SP-DS-01 Annual Canvass Response Rate CorporateLDS-TP-DS-01 To achieve a match of LLPG records to the VOA NNDR records. Departmental

LDS-SP-LS-01 Percentage of overall expenditure generated in external income CorporateLDS-SP-LS-02 Percentage of clients satisfied or very satisfied with services recei CorporateLDS-TP-LS-01 Percentage of delegates satisfied or very satisfied with training c DepartmentalLDS-SP-PS-01 Commercial Property Occupancy Rates CorporateLDS-SP-PS-02 All buildings/land surveyed and agreed works completed CorporateLDS-SP-PS-03 Implement strategic Asset Management in line with the Best PractiCorporateLDS-SP-PS-04 Asset challenges are undertaken on all property assets to ensure CorporateLDS-TP-PS-01 Commercial leases on occupied properties DepartmentalLDS-TP-PS-02 Commercial property rental income against actual DepartmentalLDS-TP-PS-03 Ground Floor fully occupied in Stenson House DepartmentalLDS-TP-PS-04 Reduction in the Councils Co2 DepartmentalHCS-SP-TTT-HMPercentage of rent loss through vacant dwellings CorporateHCS-SP-TTT-HMPercentage of new tenants satisfied with the allocation and letting CorporateHCS-SP-TTT-HMPercentage of dwellings vacant but unavailable CorporateHCS-TP-HM-01 Average Re-let times DepartmentalHCS-TP-HM-02 Percentage rent arrears of current tenants DepartmentalHCS-TP-HM-06 FTAs as a Percentage of annual rent debit DepartmentalHCS-TP-HM-07 Percentage Properties accepted on 1st offer DepartmentalHCS-TP-HM08 Percentage of closed Anti Social Behaviour cases resolved DepartmentalHCS-TP-TTT-HMFTA Collection Rate DepartmentalHCS-TP-TTT-HMTotal value of FTAs written off DepartmentalHCS-TP-TTT-HMTotal Arrears for current tenants DepartmentalHCS-SP-TTT-HRPercentage of Emergency repairs completed on time - within 24 h CorporateHCS-SP-TTT-HRPercentage total responsive repairs completed within target satisfaCorporateHCS-SP-TTT-HRPercentage total repairs completed within target CorporateHCS-TP-HRI-01 Urgent Repairs completed within time DepartmentalHCS-TP-HRI-02 Routine Repairs completed within time DepartmentalHCS-TP-HRI-04 Appointments Made and Kept DepartmentalHCS-TP-HRI-05 Percentage of repairs completed Right First time DepartmentalHCS-TP-HRI-06 Gas servicing completed within date DepartmentalHCS-TP-HRI-07 Percentage of customers satisfied with improvements DepartmentalHCS-TP-HRI-08 Percentage of customers satisfied with adaptations DepartmentalHCS-SP-TTT-OPAll new customers to have a support plan within 6 weeks of tenancCorporateHCS-TP-OPS-0 All clients will receive a 6 monthly Support Plan review DepartmentalHCS-TP-OPS-0 Service Users who are supported to establish and maintain indepeDepartmentalHCS-TP-OPS-0 All referrals passed onto external agencies i.e. Social Services, Fi DepartmentalHCS-TP-OPS-0 Percentage of service users satisfied with services provided by O DepartmentalHCS-TP-OPS-0 Responder services to be undertaken within 60 minutes from time DepartmentalHCS-TP-OPS-0 Tenant visit sheets will be constantly kept up to date DepartmentalHCS-TP-OPS-0 Lifeline referrals will be followed up within 48hrs DepartmentalHCS-TP-OPS-0 New customers wishing to take up the service will have the lifeline DepartmentalHCS-TP-OPS-0 Transfer of (new tenant & leavers) information forwarded to controlDepartmentalHCS-SP-TTT-PBAvg no of days to resolve stage 1 complaints CorporateHCS-SP-TTT-PBQuality of call response by Control Centre CorporateHCS-SP-TTT-PBPercentage of customers satisfied with the complaints process CorporateHCS-TP-PBS-01Quality of Customer Service Centre (face to face) DepartmentalHCS-TP-PBS-02Customer Service Centre customer experience (phone) DepartmentalHCS-TP-PBS-03Customer Service Centre Efficiency (calls answered against recei DepartmentalHCS-TP-PBS-04How Easy was is to Report Your Repair (Urgent & Routine) DepartmentalHCS-TP-PBS-05How Easy was is to Report Your Repair (Emergency) DepartmentalHCS-TP-PBS-06Percentage of customers satisfied with project support including cl DepartmentalHCS-TP-PBS-07Percentage of customers satisfied with performance support includiDepartmentalHCS-TP-PBS-08Production of a fortnightly policy/consultation bulletin DepartmentalPE-SP-BC-01 Full Plan applications checked within 12 working days Corporate

PE-SP-BC-02 Percentage number of searches retained by the local authority CorporatePE-SP-PD-01 Percentage of customers very satisfied or satisfied with the planni CorporatePE-SP-PD-02 Percentage of major planning applications processed within periodCorporatePE-SP-PD-03 Percentage of minor planning applications processed within 8 weeCorporatePE-SP-PD-04 Percentage of other planning applications processed within 8 wee CorporatePE-SP-PPBF-01Vacancy rates in Town Centres CorporatePE-SP-SH-01 Reduction in gross Bed and Breakfast expenditure CorporatePE-SP-SH-02 Number's of affordable homes delivered gross CorporatePE-SP-SSC-01 Number of Green Footprint Community network meetings held CorporatePE-SP-SSC-02 Increased number of Free Trees given out to households in the distCorporatePE-TP-BC-01 Increased number of fee earning Building Regulation applications DepartmentalPE-TP-PD-01 Percentage of new housing schemes with 10+ houses approved perfDepartmentalPE-TP-SH-01 £15k minimum savings achieved at year end DepartmentalPE-TP-SH-02 DepartmentalPE-TP-SH-03 Number of homeless families placed in Bed and Breakfast DepartmentalPE-TP-SH-04 Average number of days spent in Bed and Breakfast (Singles) DepartmentalPE-TP-SH-05 Number of homeless singles placed in Bed and Breakfast DepartmentalPE-TP-SH-06 Number of homelessness declarations taken DepartmentalPE-TP-SH-07 Number of cases where homelessness was prevented DepartmentalPE-TP-SH-08 Number of private sector homes added to Available Properties webDepartmentalPE-TP-SH-09 Percentage Response rate (Rural Housing Needs Survey) DepartmentalPE-TP-SSC- 02 Single Equality Scheme annual report produced and presented to DepartmentalPE-TP-SSC-01 Percentage of new Anti Social Behaviour cases reported to CouncilDepartmentalPE-TP-SSC-03 Businesses signed up to and supporting the LEAF (Local Enterpri DepartmentalPE-TP-SSC-04 Community groups signed up to and supporting the LEAF scheme DepartmentalPN-TP-BC-02 Percentage of Building Control customers who say the fee earning DepartmentalPN-TP-BC-03 Percentage of Land Charges customers who say the "official SearchDepartmentalCE-HR-TP-01 Sickness Absence Rate - days lost per fte. DepartmentalCE-HR-TP-02 Number of Days between advertising and appointment of new recruDepartmentalCE-HR-TP-03 Percentage of Appraisals completed corporately Departmental

Reference Indicator Type/LevelGM 01 Total Visitor Spend Corporate PlanGM 02 Total Number of Visitors Corporate PlanGM 03 Total Rateable Value of business premises Corporate PlanGM 04 Unemployment Rate Corporate PlanGM 05 Residual waste per household (Kgs) Corporate PlanGM 06 Proportion of household waste recycled and composted Corporate PlanGM 07 Net additional commercial / employment floor space created (sq.mCorporate PlanGM 08 Net additional homes provided Corporate PlanGM 09 Speed of Planning applications Corporate PlanGM 10 Proportion of 'Quality' development schemes delivered Corporate PlanGM 11 Satisfaction with the planning application process Corporate PlanSM 01 Number of private sector homes vacant for more than 6 months Corporate PlanSM 02 Deliver an average of 84 new affordable homes per year to 2009/ Corporate PlanSM 03 Average time (in working days) taken to re-let Council homes Corporate PlanSM 04 Proportion of repairs carried out 'first time' by the Council's Direct Corporate PlanSM 05 Number of homeless presentations (Proxy measure) Corporate PlanSM 06 Average length of stay (weeks) of households which are unintenti Corporate PlanSM 07 Number of new completed applications to join the housing registe Corporate PlanSM 08 Number of households on the housing register (Proxy measure) Corporate PlanSM 09 Proportion of fly tipping incidents investigated Corporate PlanSM 10 Reduce the number of Anti Social Behaviour (Anti Social Behaviour)Corporate PlanSM 11 Number of acquisitive crime incidents per 1,000 population Corporate PlanSM 12 Reduce the proportion of people who feel unsafe when outside in tCorporate Plan

Average number of days spent in Bed and Breakfast  (Families)

SM 13 Reduce the proportion of people who feel unsafe when they are aloCorporate PlanSM 14 Proportion of food premises meeting the 5 star 'scores on the doors'Corporate PlanSM 15 Improved street and environmental cleanliness Corporate PlanLM 01 Adult participation in sport Corporate PlanLM 02 Number of 'Leisure Centre' participants Corporate PlanLM 03 Number of ‘Sports & Health Development’ participants Corporate PlanLM 04 Number of 'Play scheme' participants Corporate PlanLM 05 Number of 'Get Active In the Forest' participants Corporate PlanLM 06 Number of 'Cultural Activity' participants Corporate PlanLM 07 Number of 'Environmental Learning activity' participants Corporate PlanLM 08 Reduce emissions from the Councils own operational centres Corporate PlanLM 09 Energy Efficiency- average SAP (2009) rating of Council housing Corporate PlanVM 01 Publish a 'fit for purpose' Medium Term Financial Plan Corporate PlanVM 02 Disposal of assets deemed ‘surplus to requirements’ to generate i Corporate PlanVM 03 Maximising the 'take -up' of grant income for the Council (£) Corporate PlanVM 04 On-going efficiency savings. (£) Corporate PlanVM 05 Achieve an external ‘fit for purpose’ Code of Corporate Governan Corporate PlanVM 06 Percentage of satisfied customers contacting or dealing with the CCorporate PlanVM 07 Respond to 95% of all official complaints within 10 working days Corporate Plan

Reference Indicator Type/LevelLICS23 Corporate sickness Corporate LICS48 Number of complaints Corporate LICS59 Percentage of residents satisfied with the way the Council runs th Corporate LICSH07 Number of domestic burglaries per 1,000 households Corporate LICSH09 Number of robberies per 1,000 population Corporate LICSH10 Number of vehicle crimes per 1,000 population Corporate LICSH52 Percentage of residents who believe they can influence decisions thCorporate LICSH63 Proportion of adults achieving at least 150 minutes of physical act Corporate LICSH64 Percentage of young people satisfied with the Borough as a place tCorporate LICSH65 Percentage of young people actively participating in sports or organCorporate LICSH68 Percentage of residents rehoused by choice based lettings within Corporate LICSH155 Number of affordable homes delivered Corporate LIEWM40 Percentage of streets passing clean streets inspections Corporate LIEWM41 Percentage of residents satisfied with the cleanliness of streets w Corporate LIEWM48 Percentage of residents satisfied with the refuse and recycling ser Corporate LIEWM192 Percentage of household waste sent for reuse, recycling and com Corporate LIFS07 Percentage of invoices paid within 30 days Corporate LIFS10 Value of savings achieved through the Four Year Plan Corporate LIPP04 Percentage of users satisfied with sports and leisure centres Corporate LIPP10 Percentage of customers satisfied with the service received from Corporate LIPP28 Percentage of all telephone enquiries to Community Contact Cent Corporate LIPP61 Percentage of transactions done through self-serve Corporate LIPP62 Percentage of residents satisfied with the variety of ways they can Corporate LIPPS39 Percentage of planning applicants satisfied with the planning serv Corporate LIPPS40 Percentage of householder planning applications processed withinCorporate LIRICT11 Percentage of council tax collected Corporate LIRICT12 Percentage of NNDR collected (Business Rates) Corporate LIRICT 181 Time taken to process Housing Benefit/Council Tax Benefit new c Corporate LIRICT24 Percentage of council tax support customers satisfied with the ser Corporate LITR01 Percentage of council industrial units occupied Corporate LITR02 Percentage of privately-owned industrial units occupied Corporate LITR03 Increase in rateable value Corporate LITR04 Level of income generated through letting property owned by the CCorporate LITR06 Percentage of households with access to at least 2mbps broadba Corporate

LICSH18 Number of pavilion, community hall and playing field users DepartmentalLICSH25 Number of homelessness applications made DepartmentalLICSH27 Number of decisions made within 33 working days (on homelessneDepartmentalLICSH28 Average length of stay of all households in hostel accommodation DepartmentalLICSH29a Number of households in Bed & Breakfast accommodation DepartmentalLICSH31 Number of successful preventions undertaken DepartmentalLICSH37 Number of sports clubs with NGB accreditation standard DepartmentalLICSH38 Attendances at Cultural Services events DepartmentalLICSH39 Attendances at arts/sports programmes DepartmentalLICSH40 Attendances at targeted ‘inclusion’ interventions DepartmentalLICSH48 Percentage usage of community facilities at peak times DepartmentalLICSH49 Percentage of customers satisfied with community facility usage DepartmentalLICSH50 Number of bidders for Choice Based Lettings as a percentage of acDepartmentalLICSH51b Match Rate between LLPG and VOA Council Tax records DepartmentalLICSH51c Match Rate between LLPG and VOA NNDR Records DepartmentalLICSH53 CO2 emissions within the scope of influence of Local Authorities DepartmentalLICSH54 All Crime Reduction Target (number of crimes per 1000 populationDepartmentalLICSH55 Number of survivors accessing drop-ins, outreach, sanctuary a DepartmentalLICSH56 Number of Warmstreet cavity wall insulations per month DepartmentalLICSH57 Number of Warmstreet loft insulations per month DepartmentalLICSH58 Percentage of excess winter deaths DepartmentalLICSH59 Percentage of residents satisfied with area based initiatives DepartmentalLICSH60 Percentage of residents agreeing that people from different backgrDepartmentalLICSH61 Percentage of residents feeling safe outside during the day DepartmentalLICSH62 Percentage of residents feeling safe outside after dark DepartmentalLICSH66 Income generated from community facilities DepartmentalLICSH67 Area of new employment floorspace built DepartmentalLICSH70 Percentage of customers satisfied with Choice Based Lettings to reDepartmentalLICSH71 Percentage of customers satisfied with temporary accommodatio DepartmentalLICSH116 Percentage of children living in child poverty for wards which are DepartmentalLICSH154 Number of new homes built DepartmentalLICSH156 Number of households living in temporary accommodation DepartmentalLICSH159 Supply of ready to develop housing sites DepartmentalLICSH197 Improved Local Biodiversity DepartmentalLICS18 Number of accident report forms completed DepartmentalLICS34 Percentage of FOI requests dealt with within statutory time limits DepartmentalLICS52 Number of compliments received by the council DepartmentalLICS54 Satisfaction with complaint handling DepartmentalLICS57 Percentage of members satisfied with training events DepartmentalLICS58 Percentage of complaints escalated to the second stage of the co DepartmentalLICS60 Percentage of complaints responded to within target times DepartmentalLICS61 Percentage of staff satisfied with training events DepartmentalLIEWM07 Number of household waste collections missed per 100,000 properDepartmentalLIEWM19a Percentage of target achieved within set response times - Neigh DepartmentalLIEWM19b Percentage of target achieved within set response times - Protecti DepartmentalLIEWM22 Number of private sector dwellings with category one hazard(s) i DepartmentalLIEWM30 Overall satisfaction with tanker and special collections DepartmentalLIEWM36 Percentage satisfaction with services delivered by neighbourhood DepartmentalLIEWM37 Average length of time for the approval of a Disabled Facilities Gr DepartmentalLIEWM38 Percentage satisfaction with services delivered by Protection and DepartmentalLIEWM42 Percentage of residents satisfied with the cleanliness and appea DepartmentalLIEWM43 Cumulative number of fly tipping cases DepartmentalLIEWM44 Rate of RBC reported Anti Social Behaviour (per 100,000 populati DepartmentalLIEWM45 Quality Management Areas in the Borough (against the National AiDepartmental

LIEWM46 Percentage of Food Establishments achieving a hygiene rating of DepartmentalLIEWM47 Number of cases of food borne illness reported to the Council DepartmentalLIEWM48 Percentage of eligible households taking up the green waste collecDepartmentalLIEWM49 Percentage satisfaction with the green waste collection service DepartmentalLIEWM 191 Residual waste collected per household, in kilos DepartmentalLIFS03 Return on Councils investment DepartmentalLIFS09 Percentage of sundry debtor accounts paid within 90 days of beingDepartmentalLIFS11 Percentage of residents believing the counci provides value for m DepartmentalLIPP08 Percentage of residents satisfied with Council Reports DepartmentalLIPP09 Percentage of visitors satisfied by their website visit DepartmentalLIPP19 Number of visits to the website DepartmentalLIPP22 Number of leisure centre users - public DepartmentalLIPP23 Number of Golf Courses users DepartmentalLIPP33 Number of e-forms completed online DepartmentalLIPP54 Number of telephone calls to Contact Centre answered DepartmentalLIPP55 Number of face to face contacts at Community Contact Centre andDepartmentalLIPP56 Number of email enquiries received in Community Contact Centre DepartmentalLIPP57 Percentage of users satisfied with visit to golf course DepartmentalLIPP58 Percentage of customer face to face enquiries to Community Cont DepartmentalLIPP59 Number of online enquiries to Community Contact Centre DepartmentalLIPP60 Number of enquiries for service provided on behalf of police DepartmentalLIPPS01 Percentage of applicants satisfied with the Planning service recei DepartmentalLIPPS02 Planning appeals allowed against authority's decision DepartmentalLIPPS02a Actual number of appeals DepartmentalLIPPS06 Average number of days to complete searches DepartmentalLIPPS06a Number of standard searches received DepartmentalLIPPS06b Number of personal searches made DepartmentalLIPPS06c Total Number of searches completed DepartmentalLIPPS06d Total standard searches received and personal searches made DepartmentalLIPPS06e Con29R applications DepartmentalLIPPS07 Number of planning applications received DepartmentalLIPPS08 Number of applications on hand on the first day of the next quarterDepartmentalLIPPS09 Number of decisions issued DepartmentalLIPPS10 Amount of planning contributions received DepartmentalLIPPS11 Number of alleged breaches of planning control DepartmentalLIPPS12 Number of alleged breaches of planning control on hand DepartmentalLIPPS13 Number of alleged breaches resolved DepartmentalLIPPS14 Gross costs of development control, enforcement and appeals, co DepartmentalLIPPS15 Planning fees received DepartmentalLIPPS17 Number of requests for planning advice DepartmentalLIPPS18 Percentage of Building Control customers satisfied with the servic DepartmentalLIPPS19 Percentage of Building Regulation Applications processed within t DepartmentalLIPPS20 Average time taken to check building control full plans applicationsDepartmentalLIPPS21 Average time taken to process building control building notices DepartmentalLIPPS22 Number of Building Control full Plans applications DepartmentalLIPPS22a Number of Full Plans and Building Notices DepartmentalLIPPS23 Number of Building Control Building Notices DepartmentalLIPPS24 Number of Initial Notices (ie private sector control) Non fee DepartmentalLIPPS25 Number of competent person notifications (eg window replacement,DepartmentalLIPPS26 Surplus / loss on fee earning Building Control Applications DepartmentalLIPPS27 Cost of non-fee earning applications DepartmentalLIPPS27a Total Building Control fee earning applications DepartmentalLIPPS27b Total Building Control Non Fee earning applications DepartmentalLIPPS28a Average number of applications per DC case officer on hand Departmental

LIPPS28b Average number of applications and advices per DC case officer DepartmentalLIPPS29 Land charges fees received DepartmentalLIPPS30 Gross costs of Land Charges service DepartmentalLIPPS31 No. of Full Plans and Building Notices per officer on hand DepartmentalLIPPS32a Income received for fee earning Pre Planning Application Advices DepartmentalLIPPS35 Percentage of Land Charges customers satisfied with the service DepartmentalLIPPS36 Number of Building control inspections carried out DepartmentalLIPPS37 Percentage of building regulations inspections meeting same day DepartmentalLIPPS38 Percentage of planning enforcement inspections carried out in targDepartmentalLIPPS157a Processing of planning applications: Major applications dealt with DepartmentalLIPPS157a (i) Planning applications validated - major applications DepartmentalLIPPS157a (ii) Actual Number of Major applications decided DepartmentalLIPPS157b Processing of planning applications: Minor applications dealt with DepartmentalLIPPS157b (i) Planning applications validated - minor applications DepartmentalLIPPS157b (ii) Actual number of minor applications decided DepartmentalLIPPS157c Processing of planning applications: Other applications dealt with DepartmentalLIPPS157c (i) Planning applications validated - other applications DepartmentalLIPPS157c (ii) Actual number of other applications decided DepartmentalLIPPS157d Planning applications validated - the rest DepartmentalLIPPS157d (ii) Actual number of the rest applications decided DepartmentalLIRICT02 Percentage of users satisfied with ICT service DepartmentalLIRICT04 Percentage of Revenues Services customers surveyed that were satiDepartmentalLIRICT05 Percentage of helpdesk calls when service is restored within agre DepartmentalLIRICT06 Network Service Availability DepartmentalLIRICT10 Rent Collection and Tenancy Management. Percentage of rent revDepartmentalLIRICT11 Percentage of Council Tax collected in year DepartmentalLIRICT12 Percentage of NNDRs Collected in year DepartmentalLIRICT13 Percentage of Council Tax payers paying by direct debit DepartmentalLIRICT14 Speed of processing new Housing Benefit/Council Tax Benefit claiDepartmentalLIRICT15 Accuracy of processing Housing Benefit/Council Tax Benefit claim DepartmentalLIRICT24 Percentage of council tax support customers satisfied with the ser Departmental

Reference Indicator Type/LevelNI 157 Percentage of planning applications determined in line with gover CorporateNI 157a Percentage of planning applications determined in line with government targets - major commercial within 13 weeksNI 157b Percentage of planning applications determined in line with government targets - minor commercial within 8 weeksNI 157c Percentage of planning applications determined in line with government targets - all other applications within 8 weeksNW1 No. of planning applications received CorporateW82 No.of decisions on planning applications taken to appeal CorporateW83 No. of planning application appeals that have been dismissedNI154 Net additional homes provided including affordable housing CorporateNI155 Gross no. of affodable homes delivered CorporateWBV183a Average length of stay in Bed and Breakfast of households unintentionally homeless and in priority needW140 Homelessness turnaround times CorporateBV64 No. of non LA owned vacant dwellings returned to occupation or deCorporateBV239 Day centre occupancy rate CorporateW109 No. of swims and other visits at leisure centres per 1000 populatio CorporateNW19 Reduction in violent offences with injury CorporateN17 (reworded) Reduction in perception of anti-social behaviour as a problem CorporateNW16 Theatre - capacity utilised CorporateNW17 Theatre - use of space compared to availability - main house CorporateNW18 Theatre - use of space compared to availability - studio CorporateBV12a No of working days lost to sickness per employee - short term CorporateBV12b No of working days lost to sickness per employee - long term CorporateBV236 Percentage of checks made on households who have not returned aCorporate

NW2 Percentage of calls answered in 10 seconds CorporateBV237 End of month total debt over rent roll CorporateBV238 Foregone income arising from vacant commercial space to let CorporateNW3 Vacant commercial properties which are lettable CorporateBV78a Processing new benefit claims from receipt date CorporateBV78b Speed of processing change of circs to Housing Benefit/Council T CorporateBV9 Percentage of council tax collected CorporateBV10 Percentage of business rates collected CorporateBV8 Percentage of invoices paid within 30 days CorporateBV233 Percentage of local suppliers invoices paid within 10 days CorporateNW4 Internal systems available CorporateNW5 User satisfied or better with IT services CorporateNW6 Service desk calls resolved within time scale in the SLA CorporateNW7 No. of new on-line services made available CorporateNW8 Monitor tonnage of recyclable materials CorporateNW9 Monitor tonnage of garden waste CorporateNW10 Abandonned cars removed within 24 hours CorporateNW11 No. of missed bins monthly CorporateNW12 Missed bins collected within 24 hours CorporateNW13 Maintain customer satisfaction with cleanliness across the boroug CorporateNW14 Maintain customer satisfaction with maintenance of grounds and CorporateNW15 Maintain customer satisfaction with cleanliness in the town centre CorporateN184 Food establishments which are broadly compliant with food hygienDepartmentalP&LD Young people not in education, employment or training DepartmentalBV232 External funding secured for projects in area DepartmentalRevs & Bens No. of fraud investigations carried out per 1000 caseload DepartmentalRevs & Bens No. of housing benefits / council tax benefits prosecutions and sa DepartmentalRevs & Bens Percentage of claims checked that are accurate DepartmentalRevs & Bens Percentage of new claim forms outstanding over 50 days DepartmentalRevs & Bens Percentage of new claims decided within 14 days of receipt of all DepartmentalRevs & Bens Percentage of claims paid within 7 days of the decision date DepartmentalSports Devt Number of Children and Young People (18 or under) attending ou DepartmentalSports Devt Number of Groups/Clubs that received direct support. DepartmentalSports Devt Amount of funding secured in addition to allocated budget for pro DepartmentalSports Devt Number of successful Coach/Volunteer Scholarships applied for. DepartmentalSports Devt Number of training opportunities or events provided for the Educat DepartmentalCSS Reduction of robbery offences DepartmentalCSS Reduction of anti-social behaviour incidents DepartmentalCSS Reduction of criminal damage DepartmentalBV240 Day centre no. of social, cultural and physical activities DepartmentalBV179 Percentage of local searches completed within 3 working days DepartmentalBV229a No. of FOI requests competed DepartmentalBV229b Percentage of FOI requests responded to within the statutory 20 DepartmentalBV17a Percentage of LA employees from minority ethnic communities DepartmentalBV16a Percentage of LA employees with a disability Departmental

Reference Indicator Type/Level1.a.1 Number of projects, delivered in partnership, that correspond with Corporate1.b.2 Number of Strategies and Action Plans aligned with the National Corporate1.c.3 Area and percentage of Authority owned Site of Special Scientific ICorporate1.d.4 Number of Local Nature Partnerships engaged with (out of total n Corporate1.e.5 Percentage of conservation areas with up-to-date character appraisCorporate1.e.6 Number (and percentage) of Listed Buildings ‘at risk’ rescued durinCorporate1.e.7 Number (and percentage) of scheduled monuments ‘at high or mediCorporate2.a.8 Percentage of users who feel that the overall quality of service p Corporate

2.b.9 Number of Higher Level Scheme applications or equivalent that w Corporate2.c.10 Area (ha) and proportion of land in the National Park covered by Corporate3.a.11 Have we met the key milestones set out in the Planning ImprovemCorporate3.b.12 Have we met the key milestones towards adopting our DevelopmentCorporate3.c.13 Percentage of planning applicants who are satisfied with the servicCorporate3.c.14 Percentage of residents who consider that the Authority makes planCorporate3.c.15 Percentage of planning applications by type determined in a timely manner. 3.c.16 Percentage of responses to planning correspondence within 15 woCorporate3.d.17 Number of enforcement cases outstanding. Corporate4.a.18 Proportion of planning applications that could, and on validation Corporate4.a.19 Progress towards completing the Climate Change and SustainableCorporate4.b.20 The Authority’s overall carbon footprint. Corporate4.c.21 Area of moorland undergoing restoration management through the Moors for the Future 4.d.22 Development of a carbon reduction demonstration project. Corporate5.a.23 Number of communities we have worked with on affordable housinCorporate5.b.24 Number of community sustainable projects we support (plus qualitatCorporate5.c.25 Number of communities/ parishes/ villages where we have supportCorporate6.a.26 Number of businesses (non-agri environment and non-EQM) participCorporate6.b.27 Annual qualitative commentary on progress to retain EQM and BusiCorporate6.c.28 Number of social enterprises the Authority has supported. Corporate7.a.29 Number of volunteer days organised or supported by the Authority.Corporate7.a.30 The number of volunteer days attended by under-represented grouCorporate7.b.31 Percentage of volunteers surveyed who enjoyed their experience. Corporate7.b.32 Percentage of volunteers surveyed who felt they had made a contribCorporate8.a.33 Number of management plans for high priority unsealed routes in pCorporate8.b.34 Number of contacts through Authority recreational facilities/ activit Corporate8.c.35 Percentage of contacts who have used sustainable travel to recreatioCorporate8.d.36 Number of priority actions in the recreation strategy achieved or onCorporate8.e.37 Percentage of users of recreational facilities/ activities that are sat Corporate8.f.38 Percentages of Authority customers using recreational facilities that are from our specifi8.g.39 Percentage of total length of footpaths and other rights of way thatCorporate9.a.40 Have we met the milestones to update the Peak District wide Sust Corporate9.b.41 Number of Peak District tourism businesses participating in Enviro Corporate9.c.42 Percentage of Priority actions in the Sustainable Transport Action Plan met or on target 10.a.43 Number of contacts through learning opportunities provided by the Authority: 10.a.44 Percentages of Authority customers on learning activities that are Corporate10.b.45 Percentage of customers on Authority learning activities that belie Corporate10.c.46 Number of formal partnerships aimed at promoting understanding. Corporate11.a.47 To have completed assessment and achieved the Customer ServicCorporate11.b.48 Percentage of staff who feel valued by the Authority. Corporate11.c.49 Unqualified reports from external auditors on Financial statement Corporate11.c.50 Unqualified reports from external auditors on Value for Money. Corporate12.a.51 Development of approach to income generation Corporate12.b.52 Percentage equivalent annual value of savings from the baseline Corporate12.c.53 Development of a new Asset Management Strategy Corporate

Reference Indicator Type/Level

A 7 Percentage of Internal Audit recommendations implemented CorporateA10 Percentage of all Performance Indicators that are on target CorporateA10a Percentage of all Community Engagement and Performance IndicatoDepartmentalA10b Percentage of all Community Prosperity Performance Indicators thaDepartmentalA10c Percentage of all Environment and Housing Performance IndicatorsDepartmentalA10d Percentage of all Finance and Property Performance Indicators thaDepartmental

A10e Percentage of all Human Resources Performance Indicators that aDepartmentalA10f Percentage of all Revenues and Customer Services Performance InDepartmentalA10g Percentage of all Support Services Performance Indicators that ar DepartmentalA11 Percentage of all Corporate Plan actions that have been complete CorporateA11a Percentage of all Community Engagement and Performance CorporDepartmentalA11b Percentage of all Community Prosperity Corporate Plan actions t DepartmentalA11c Percentage of all Environment and Housing Corporate Plan action DepartmentalA11d Percentage of all Finance and Property Corporate Plan actions t DepartmentalA11e Percentage of all Human Resources Corporate Plan actions that DepartmentalA11f Percentage of all Revenues and Customer Services Corporate PlaDepartmentalA11g Percentage of all Support Services Corporate Plan actions that h DepartmentalA14 Percentage of Corporate Risk Actions completed CorporateA7a Percentage of Community Engagement and Performance Internal DepartmentalA7b Percentage of Community Prosperity Internal Audit recommendati DepartmentalA7c Percentage of Environment and Housing Internal Audit recommen DepartmentalA7d Percentage of Finance and Property Internal Audit recommendati DepartmentalA7e Percentage of Human Resources Internal Audit recommendations DepartmentalA7f Percentage of Revenues and Customer Services Internal Audit DepartmentalA7g Percentage of Support Services Internal Audit recommendations DepartmentalA9 Percentage of all Service Delivery Plan actions that have been co CorporateA9a Percentage of the Community Engagement and Performance ServiDepartmentalA9b Percentage of the Community Prosperity Service Delivery Plan ac DepartmentalA9c Percentage of the Environment and Housing Service Delivery PlanDepartmentalA9d Percentage of the Finance and Property Service Delivery Plan ac DepartmentalA9e Percentage of the Human Resources Service Delivery Plan action DepartmentalA9f Percentage of the Revenues and Customer Services Service DelivDepartmentalA9g Percentage of the Support Services Service Delivery Plan actions DepartmentalCG 1 Household waste collected per head, in kilos DepartmentalCG 2 Cost of household waste collection DepartmentalDD 1 The cost per household for the delivery of a Grounds MaintenanceDepartmentalDD 11 Dog Fouling - Fixed Penalties Issued DepartmentalDD 12 Dog Fouling - Officer hours spent on dog fouling patrols DepartmentalDD 13 Dog Fouling - Dog owners approached and advised of the legal r departmentalDD 14 Dog Fouling - Hot spot areas targeted for education / enforcement DepartmentalDD 2 The standard of the Grounds Maintenance work undertaken on behDepartmentalDD 20 The total number of accidents reported in a year CorporateDD 21 The number of 7 - day reportable injuries in a year DepartmentalDD 22 The number of working days lost as a result of the number of acci DepartmentalDD 30 Building Control - The number of Full Plans applications received DepartmentalDD 40 The income generated from operating the markets at Worksop DepartmentalDD 41 The income generated from operating the markets at Retford DepartmentalDD 42 Worksop - Town Centre revitalisation - The number of ground floor CorporateDD 43 Retford - Town Centre revitalisation - The number of ground floor uCorporateDD 44 Car Parking – The income generated from all of the District’s car p DepartmentalDD 5 Vehicle Maintenance - Operator Compliance Risk Score DepartmentalDD 50 The percentage of Sundry Debts collected by the Authority in the yeaDepartmentalDD 6 The number of weighted vehicles maintained per fitter per annum DepartmentalDD 60 The annual cost of the Council’s energy usage DepartmentalDD 61 Reduction of total gross Green House Gas emissions from Local AuDepartmentalDD 61a Reduction of gas and operations mileage from Local Authority opeDepartmentalDD 61b Reduction of purchased electric from Local Authority operations DepartmentalDD 61c Reduction of business mileage and rail travel from Local Authority DepartmentalDD 62 Respond to complaints of Anti Social Behaviour within 5 working dDepartmentalDD 63 Satisfaction with the handling of Anti-Social Behaviour issues Departmental

DD 7 The percentage of vehicles passing Department of Environment testDepartmentalDD 70 Percentage of planned training interventions completed DepartmentalDD 71 Income achieved through shared services delivery model DepartmentalDD 72 Savings achieved through shared services delivery model DepartmentalDD 73 Percentage of managers who have completed the Leadership an DepartmentalDD 74 Total Full-time equivalent staff time allocated to agency staff DepartmentalDD 75 Number of voluntary redundancy/early retirement/flexible working DepartmentalDD 8 The number of motor vehicle accidents / incidents reported per 10 DepartmentalEE 1 Invoices paid within 30 days or within the agreed payment terms. DepartmentalEE 11 Average time taken to re-let local authority housing. CorporateEE 12a Percentage of telephone calls to direct dial extensions answered DepartmentalEE 13 percentage of development interventions that have improved perf DepartmentalEE 16 Percentage of staff who feel the Council is a good employer DepartmentalEE 17 Average number of days lost to sickness CorporateEE 17a Community Engagement & Performance Sickness CorporateEE 17b Community Prosperity Sickness DepartmentalEE 17c Environment & Housing Sickness DepartmentalEE 17d Finance and Property Sickness CorporateEE 17e Human Resources Sickness CorporateEE 17f Revenues & Customer Services Sickness CorporateEE 17g Support Services Sickness CorporateEE 17h Leisure and Cultural Services Sickness CorporateEE 18a Percentage of Employees meeting the disability definition - reflec CorporateEE 19a Percentage of employees from ethnic minority groups - reflects th CorporateEE 20 Rent Collection and Arrears Recovery DepartmentalEE 24 Percentage of complaints with full response in 15 days CorporateEE 25 Rent collection and arrears recovery (+ 7 weeks rent owing) DepartmentalEE 26 Rent Collection and Arrears Recovery: percentage of evictions DepartmentalEE 30a Average number of training days per Full Time Equivalent DepartmentalEE 32 Food establishments in the area which are broadly compliant with DepartmentalEE 4 Percentage Council tax collected CorporateEE 40 Partnership Plus – Worksop North West DepartmentalEE 41 Partnership Plus – Worksop South East DepartmentalEE 42 Percentage change between original Capital budget and actual CapCorporateEE 43 Percentage change between original Revenue budget and actual CorporateEE 5 Percentage of Non-domestic Rates Collected CorporateEE 50 Standard land searches carried out in 10 working days DepartmentalEE 51 Calls to the IT Helpdesk within SLA time limits DepartmentalEE 52 The number of staff with a training plan for the year as a percent DepartmentalEE 55 The average cost of a training day (externally sourced) DepartmentalEE 56 The number of Benefits Investigation Sanctions in the current yearDepartmentalEE 7 Housing Benefit overpayments recovered as percentage Housing DepartmentalEE 9 Planning appeals allowed DepartmentalJE 1 Bassetlaw's unemployment rate as a percentage of regional unemDepartmentalJE 2 Bassetlaw's unemployment rate as a percentage of national unem DepartmentalNI 154 Net additional homes provided DepartmentalNI 155 Number of affordable homes delivered (gross) DepartmentalNI 157a Processing of planning applications: Major applications CorporateNI 157b Processing of planning applications: Minor applications CorporateNI 157c Processing of planning applications: Other applications CorporateNI 158 Percentage non-decent council homes CorporateNI 159 Supply of ready to develop housing sites DepartmentalNI 181 Time taken to process Housing Benefit/Council Tax Benefit new c CorporateNI 191 Residual household waste per household Departmental

NI 192 Percentage of household waste sent for reuse, recycling and com CorporateNI 195a Improved street and environmental cleanliness (levels of litter, detrituCorporateNI 195b Improved street and environmental cleanliness (levels of litter, detritCorporateNI 195c Improved street and environmental cleanliness (levels of litter, detrituCorporateNI 195d Improved street and environmental cleanliness (levels of litter, detritCorporateNI 196 Improved street and environmental cleanliness – fly tipping DepartmentalNI 32 Repeat incidents of domestic violence DepartmentalNI 8 Adult participation in sport and active recreation DepartmentalSS 5 Energy Efficiency of Housing Stock CorporateSS 6a Number of homelessness preventions achieved through casework DepartmentalSS 7 Number of cases of homelessness accepted by the Council Departmental

Reference Indicator Type/LevelCXLP170 % (16+) with a limiting disability participating in sport and active DepartmentalCXLP180 % adults (16+) in club membership Departmental

% employees aged 16 - 24 Corporate% employees from ethnic minorities Corporate% employees with declared disability Corporate% improvement in employee satisfaction from Employee survey (s Corporate

CXLP168b % of adults (16+) who participate in moderate intensity sport: On DepartmentalCAYANI055b % of children in Reception Year with height and weight recorded (pDepartmentalCAYANI055a % of children in Reception Year with height and weight recorded DepartmentalCAYANI056b % of children in Year 6 with height and weight recorded (participat DepartmentalCAYANI056a % of children in Year 6 with height and weight recorded who are Departmental

% of FOI/EiR requests responded to within 20 working days CorporateCCS247 % of high risk farms and cattle markets attended Departmental

% top earners (pt 46 and above) who are women, disabled, BME. Corporate% attendance at school Corporate% complaints upheld Corporate% employees aged 16-24 Corporate% employees from ethnic minorities Corporate% employees with declared disability Corporate% of adults (16+) who participate in moderate intensity sport on 3 Corporate% of key corporate challenge main measure targets met/exceededCorporate% of key corporate challenge main measures performing better thaCorporate% of people that feel they belong to their neighbourhood Corporate% of people who agree / disagree that Council involves residents Corporate% of people who agree / disagree that the Council is making the locCorporate% of people who believe people from different backgrounds get on wCorporate% of people who believe the Council is efficient and well run Corporate% of people who believe the Council provides good value for mon Corporate% of people who feel they can influence decisions in their locality Corporate% of residents who agree that the council listens to concerns of lo Corporate% of residents who are satisfied with sport provision Corporate% of residents who overall satisfied / dissatisfied with that way CouCorporate% of respondents who agree / disagree that by working together, pCorporate% of respondents who agree / disagree that they can influence deciCorporate% Participation in regular volunteering Corporate% satisfaction from employees from Staff Survey Corporate% satisfaction with the last contact with the Council Corporate% strongly disagree / agree that Council works well with other age Corporate% variance to budget Corporate% variance to department budget Corporate% variance to department budget Corporate16 to 18 year olds who are not in education, employment or traini Corporate

Achievement at level 4 or above in both English and Maths at Key CorporateAchievement gap between pupils eligible for free school meals andCorporateAchievement of 2 or more A* - C grades in Science GCSE’s or equCorporateAchievement of 5 or more A*-C grades at GCSE or equivalent incl CorporateAchievement of a Level 2 qualification by the age of 19 CorporateAchievement of a Level 3 qualification by the age of 19 CorporateAchievement of agreed budget reductions CorporateAchievement of at least 78 points across the Early Years Foundat CorporateAdult participation in sport and active recreation CorporateAir quality - % reduction in NOx and primary PM10 emissions throuCorporateAwareness of civil protection arrangements in the local area CorporateBus services running on time – Excess waiting CorporateBus services running on time – Percentage of non-frequent servic CorporateCare leavers in employment, education or training CorporateCare leavers in suitable accommodation CorporateCarer-reported quality of life CorporateChild protection plans lasting 2 years or more CorporateChildren aged 0 – 4 and 5-15 living in workless households CorporateChildren and young people's participation in high-quality PE and s CorporateChildren and young peoples satisfaction with parks and play areasCorporateChildren in care per 10k population CorporateChildren killed or severely injured in road traffic accidents CorporateChildren who have experienced bullying CorporateChildren who have run away from home/care overnight CorporateCO2 reduction from Local Authority operations* CorporateDelayed transfers of care from hospital, which are attributable to a CorporateEconomic impact of Derwent Valley Mills World Heritage Site CorporateEffectiveness of child and adolescent mental health (CAMHs) servCorporateEmotional and behavioural health of looked after children CorporateEmotional health of children CorporateEngagement in the arts CorporateExcess weight in adults CorporateFamily Intervention Project (FIP) monitoring CorporateFirst time entrant rate per 100,000 young people of the local 10- CorporateInappropriate admissions to hospital or nursing care have reducedCorporateJobs on site at Markham Vale CorporateKey Stage 2 attainment for Black and minority ethnic groups CorporateKey Stage 4 attainment for Black and minority ethnic groups CorporateLocal bus passenger journeys originating in the authority area CorporateLong term unemployment rate CorporateLooked after children achieving 5 A*-C GCSEs (or equivalent) at CorporateLooked after children cases which were reviewed within required CorporateLooked after children reaching level 4 in English at Key Stage 2 CorporateLooked after children reaching level 4 in Maths at Key Stage 2 CorporateMedian earnings of employees in the area CorporateMore county council and other public sector contracts are awardedCorporateMore schools are rated good or outstanding by Ofsted CorporateNarrowing the gap between the lowest achieving 20% in the Early CorporateNew business registration rate CorporateNon principal roads where maintenance should be considered CorporateNumber of adult volunteers logging 10 hours volunteering CorporateNumber of attendances at arts events organised / supported by CoCorporateNumber of council operated buildings CorporateNumber of drug users recorded as being in effective treatment – alCorporate

Number of drug users recorded as being in effective treatment – o CorporateNumber of Entry Level qualifications in numeracy achieved CorporateNumber of Level 1 qualifications in literacy (including ESOL) achie CorporateNumber of new apprenticeships in local businesses encouraged b CorporateNumber of new businesses births CorporateNumber of new businesses created CorporateNumber of new businesses surviving for a minimum of 12 months CorporateNumber of passenger journeys on Community Transport to and fromCorporateNumber of people receiving a home library service per 1,000 populCorporateNumber of people visiting and staying in the county overnight CorporateNumber of referrals to persons susceptible to harm CorporateNumber of referrals to Stop Hate UK Landline CorporateNumber of schools signed up to Anti-Bullying Strategy CorporateNumber of serious acquisitive crimes CorporateNumber of visitors to Countryside Service Visitors Centres CorporateNumber of working days lost due to sickness absence CorporateNumbers of Police Calls for Service CorporateObesity among primary school age children in Reception Year CorporateObesity among primary school age children in Year 6 CorporateOverall employment rate CorporateOverall satisfaction of carers with social services CorporateOverall satisfaction of people who use services with their care and CorporateOverall/general satisfaction with local area CorporateParents and disabled children tell us our services for disabled ch CorporateParticipation of 17 year-olds in education CorporateParticipation of 18 year-olds in education CorporatePeople killed or seriously injured in road traffic accidents CorporatePer capita reduction in CO2 emissions in the LA area CorporatePercentage of businesses found to be or brought in to compliance CorporatePercentage of businesses identified as High Priority that have receCorporatePercentage of category 1 defects completed in 32 hours CorporatePercentage of category 1, 1a and 2 footway network where struct CorporatePercentage of child protection cases which were reviewed within r CorporatePercentage of children becoming the subject of a child protection CorporatePercentage of core assessments for children's social care that we CorporatePercentage of Derbyshire Traders subject to a high degree of co CorporatePercentage of household waste sent for reuse, recycling and com CorporatePercentage of initial assessments for children’s social care carried CorporatePercentage of invoices paid on time CorporatePercentage of members of Derbyshire Trusted Trader Scheme that beCorporatePercentage of municipal waste landfilled CorporatePercentage of non-public sector members of the Derbyshire MuseumCorporatePercentage of referrals to children’s social care going on to initia CorporatePercentage of re-offending rate of the Derbyshire IOM cohort CorporatePercentage of re-offending rate of young people (under 18 years) CorporatePercentage of repeat referrals to a MARAC CorporatePercentage of reported rapes and serious sexual assaults and samCorporatePercentage of residents who currently use libraries who are ‘very’ or CorporatePercentage of small businesses in the area showing growth CorporatePercentage of street lights working at any given time CorporatePercentage of successful completions from drug treatment serviceCorporatePercentage of successful completions from drug treatment servicesCorporatePercentage of unclassified road network where structural mainten CorporatePermanent admissions to residential and nursing care homes per Corporate

Prevalence of breastfeeding at 6 - 8 weeks from birth CorporatePrevalence of Chlamydia in under 25 year olds CorporatePrincipal roads where maintenance should be considered CorporateProcessing of planning applications CorporateProgression by 2 levels in English between Key Stage 1 and Key CorporateProgression by 2 levels in Maths between Key Stage 1 and Key S CorporateProportion of adults in contact with secondary mental health serv CorporateProportion of adults in contact with secondary mental health servi CorporateProportion of adults with learning disabilities in employment CorporateProportion of adults with learning disabilities who live in their own CorporateProportion of children in poverty CorporateProportion of older people who are still at home 91 days after dischCorporateProportion of people using social care who receive self directed s CorporateProportion of population aged 19-64 for males and 19-59 for femalesCorporateProportion of population aged 19-64 for males and 19-59 for femalesCorporateProportion of population aged 19-64 for males and 19-59 for femalesCorporateRanked actual service expenditure (RA return) CorporateRanked estimated service expenditure (RA return) CorporateRanked net expenditure per head of population on council service CorporateRate of fixed term exclusions from school CorporateRate of hospital admission per 100,000 for alcohol related harm CorporateRate of permanent exclusions from school CorporateRate per 100,000 population of alcohol specific hospital admissio CorporateRate per 100,000 population of alcohol specific hospital admissionCorporateRate per 100,000 population of alcohol specific hospital admissio CorporateReduce emergency hospital admissions caused by unintentional andCorporateReduction in number of schools judged as requiring in special measures and timCorporateReduction in number of schools where fewer than 30% of pupils CorporateReduction in number of schools where fewer than 65% of pupils achieve level 4CorporateResidual household waste per household CorporateSatisfaction of businesses with local authority regulatory services CorporateSatisfaction with public transport CorporateSatisfaction with the condition of Derbyshire’s highways CorporateSecondary school persistent absence rate CorporateSecondary schools judged as having good or outstanding standardCorporateServices for disabled children CorporateStability of home CorporateStability of placements of looked after children: length of placemenCorporateStability of placements of looked after children: number of placem CorporateTake up of formal childcare by low-income working families CorporateTake up of school lunches CorporateTake-up of 24 hour library service – number of visits to on-line subCorporateThe annual proven re-offending rate for adults under Probation Su CorporateThe number of foster carers supported by the Council has increas CorporateThe percentage of the total length of rights of way in the local auth CorporateThe proportion of carers who report that they have been included oCorporateThe proportion of people using adult social care services who have cCorporateThe proportion of people who use services and carers who find it eCorporateThe proportion of people who use services who feel safe CorporateThe proportion of people who use services who say that those se CorporateThe proportion of pupils making 2 levels progress in English Key CorporateThe proportion of pupils making 2 levels progress in English Key CorporateThe proportion of pupils making 2 levels progress in maths Key St CorporateThe proportion of pupils making 2 levels progress in maths Key St Corporate

The Special Educational Needs (SEN)/non-SEN gap - achieving 5 CorporateThe Special Educational Needs (SEN)/non-SEN gap achieving Key Stage 2 EnglisCorporateTimeliness of placements of looked after children for adoption foll CorporateUnder 18 conception rate CorporateUse of public libraries CorporateVisits to libraries per 1000 population CorporateWorking age people claiming out of work benefits in the worst per CorporateWorking age people on out of work benefits CorporateYoung offenders engagement in suitable education, employment orCorporateYoung people from low income backgrounds progressing to higherCorporateYoung people report increased enjoyment at school CorporateYoung people Sentenced to Custody rate per 1,000 of the 10-17 y CorporateYouth unemployment rate CorporateNumber of assaults with less serious injury CorporateNumber of secondary fires Corporate‘I feel change is managed well in the Council’ – currently 18.2% poCorporate‘I feel valued and recognised for the work I do’ – currently 49.7% pCorporate

CAYANI117 16 to 18 year olds who are not in education, training or employm DepartmentalAC12 Able to provide care and support with skill, compassion and dignit DepartmentalCAYANI073 Achievement at level 4 or above in both English and Mathematics DepartmentalCAYANI075 Achievement of 5 or more A*-C grades at GCSE or equivalent inc DepartmentalCAYANI072 Achievement of at least 78 points across the Early Years Foundat Departmental

Achievement of IIP (Investors in People) CorporateESLP492 Achieving financial returns in delivering the Derbyshire Police Ve DepartmentalASCOF 2B Achieving independence for older people through rehabilitation/ i DepartmentalASCOF 2A (PartAdmissions to residential care homes, per 1,000 population - Olde DepartmentalASCOF 2A (PartAdmissions to residential care homes, per 1,000 population - You DepartmentalASCOF 1F Adults in contact with secondary mental health services in emplo DepartmentalASCOF 1E Adults with learning disabilities in employment PSA 16 DepartmentalESLP26 Average cost of a working street light DepartmentalCXLP160 Average earnings of employees (residence based) in the area DepartmentalCXLP161 Average earnings of employees (workplace based) in the area DepartmentalDS122-02 Bus services running on time - Excess waiting time of frequent ser DepartmentalDS122-01 Bus services running on time - Percentage of non-frequent serviceDepartmentalASCOF 1D Carer-reported quality of life DepartmentalASCOF 3C Carers receiving needs assessment or review and a specific carer DepartmentalCRP046 Chargeable hours per annum DepartmentalCAYANI064 Child protection plans lasting 2 years or more DepartmentalCAYA606 Children aged 0 – 4 living in workless households DepartmentalCAYA607 Children aged 5 – 15 living in workless households DepartmentalCAYANI065 Children becoming the subject of a Child Protection Plan for a DepartmentalCXLP149 Complete and implement review of performance and management DepartmentalCRP025 Complete operating system and Microsoft Office upgrades across DepartmentalCRP022 Compliance with an auditable quality system DepartmentalCRP032 Contribute to the corporate aim to reduce Carbon Emissions DepartmentalCAYANI060 Core assessments for children’s social care that were carried o DepartmentalESLP500 Cost of subsidy per passenger on county council supported bus seDepartmentalCRP018 Create opportunities for apprenticeships within Council over the neDepartmentalCRP044 Customer Satisfaction DepartmentalCRP031 CWDW (Changing the Way we Work) DepartmentalASCOF 2C (BothDelayed transfers of care from hospital; and those attributable to DepartmentalASCOF 2C (NHSDelayed transfers of care from hospital; and those attributable to DepartmentalASCOF 2C (SociDelayed transfers of care from hospitals; and those attributable to DepartmentalCRP038 Deliver a programme of leadership and management development tDepartmental

AC10 Deliver agreed savings targets DepartmentalAC11 Deliver balanced investment in prevention and personal care Departmental

Delivering the ‘Changing the Way Derbyshire Works’ (CWDW) pr CorporateASCOF 2C (All) Delyaed transfers of care from hospital; and those attributable to s DepartmentalCXLP175 Develop and implement a community budget for families facing muDepartmental

Disabled people employed by Derbyshire County Council and part CorporateCXLP184 Effective mechanisms are in place for engagement and involveme DepartmentalCRP015 Efficiency savings and workforce reductions achieved Departmental

Employee turnover (% workforce leaving p.a.) CorporateCXLP148 Establish a new corporate performance and self regulation framewDepartmentalCRP027 Finalise the requirements for the procurement of the data network DepartmentalESLP419 First time pass rates for VOSA tests DepartmentalESLP61 Hectares of brownfield land reclaimed for development purposes DepartmentalESLP458 Implement Police Contract - Target Profitability DepartmentalCXLP186 Implement the Public Health Outcomes Framework and embed witDepartmentalCRP036 Implementation of Single Status in Schools DepartmentalDS160-01 Improved Local Biodiversity - proportion of Local Sites where po DepartmentalESLP498 Income generated from section 278 inspection fees DepartmentalESLP497 Income generated from section 38 inspection fees DepartmentalESLP459 Income generated from Section 74 works DepartmentalCXLP150 Increase number of visits to website by 10% through promotion of onDepartmentalCAYANI061 Increase the % of Children placed for adoptions within 12 months oDepartmentalCAYA608 Initial Assessments completed within 10 days of referral DepartmentalCXLP153 Jobs on Site at Markham Vale DepartmentalESLP11 Kilometres of cycle network completed DepartmentalCRP047 Library Debts DepartmentalCRP021 Litigation success DepartmentalCXLP157 Long term unemployed DepartmentalESLP239 LTP Integrated Transport Schemes - Design Delivery (Current YeaDepartmentalESLP238 LTP Maintenance Schemes - Design Delivery (Current Year) DepartmentalCXLP185 Manage the transition of Public Health staff to the County Counci DepartmentalCRP033 Meet planned effiency budget DepartmentalAC14 More disabled people are employed by Adult Care DepartmentalDS130-02 Non-principal classified roads where maintenance should be cons DepartmentalCXLP178 Number of adult volunteers logging 10 huors volunteering DepartmentalESLP363 Number of agency staff employed (Resources and Improvement) Departmental

Number of apprenticeships supported within the wider business c CorporateNumber of apprenticeships within the council. Corporate

CXLP177 Number of athletes within sports supported by DIS selected for G DepartmentalCCS088 Number of attendances at arts events organised or supported by t DepartmentalCXLP154 Number of businesses supported (through events, small business DepartmentalCCS260 Number of children participating in Summer Reading Challenge DepartmentalCAYA610 Number of children subject to a child protection plan per 10K pop DepartmentalCXLP179 Number of clubs receiving 1 to 1 support from Club Developers Departmental

Number of complaints of harassment CorporateCCS216 Number of contacts for advice DepartmentalESLP296 Number of Countryside Volunteer days Departmental

Number of disciplinary cases CorporateESLP297 Number of fleet miles undertaken in delivering council services Departmental

Number of grievances CorporateESLP416(CW) Number of insurance claims received in relation to footways (CounDepartmentalESLP415(CW) Number of insurance claims received in relation to the highway (C DepartmentalCCS217 Number of libraries with Health and Wellbeing Zones established DepartmentalESLP306 Number of Local Nature Reserves designated by the County CouncDepartmental

CXLP155 Number of new apprenticeships in local businesses encouraged byDepartmentalCXLP158 Number of new businesses births DepartmentalCXLP159 Number of new businesses surviving for a minimum of 12 months DepartmentalESLP304 Number of passenger journeys on Community Transport to and fromDepartmentalESLP307 Number of people attending cultural events held at Countryside Si DepartmentalESBV99(x) Number of people killed or seriously injured in road accidents DepartmentalCCS172 Number of people receiving a home library service per 1,000 populDepartmentalCCS146 Number of physical visits to the Buxton Museum. DepartmentalCXLP182 Number of School pupils participating in Competition plus events DepartmentalCXLP181 Number of school teams (KS2, KS3, KS4) participation in Level 3 DepartmentalESLP21 Number of sub-standard bridges as a % of total bridge stock (incluDepartmentalCRP045 Number of unresolved client complaints DepartmentalESLP36 Number of visitors to Countryside Service Visitor Centres DepartmentalCCS224 Number of volunteer hours used to assist with departmental servicDepartmental

Number of working days lost due to sickness absence CorporateCXLP169 Number of young people (16-25 yrs) retained in the Sportivate P DepartmentalESLP301 Number of young people across the County receiving environmentaDepartmentalCAYA611 Numbers of children in care per 10K pop DepartmentalESLP421 Operator Compliance Risk Score (OCRS) rating DepartmentalCRP023 Ordinary referred debt outstanding (excluding Part III & Section 74DepartmentalCXLP152 Organise and deliver the Derbyshire 'Blue Plaques' scheme to recogDepartmentalASCOF 3B Overall satisfaction with local adult social care services - Carers DepartmentalASCOF 3A Overall satisfaction with local adult social care services - Service DepartmentalCAYA613 Percentage of 17 year olds participating in learning DepartmentalCAYA614 Percentage of 18 year olds participating in learning DepartmentalASCOF 4B Percentage of adult social care users who feel safe and secure - DepartmentalASCOF 4A Percentage of adult social care users who feel safe and secure - DepartmentalCXLP168a Percentage of adults (16+) who participate in moderate intensity s DepartmentalCCS240 Percentage of alcohol license applications evaluated DepartmentalESLP488 Percentage of all local planning authority planning applications a DepartmentalCCS144 Percentage of businesses found to be, or brought into compliance wDepartmentalCCS142 Percentage of businesses identified as High Priority that have beenDepartmentalESLP444 Percentage of category 1 defects completed in 32 hours (All) DepartmentalESBV187 Percentage of category 1, 1a and 2 footway network where struct DepartmentalCCS262 Percentage of complaints about animal welfare that have been inv DepartmentalCCS239 Percentage of complaints about incorrect labelling or advertiseme DepartmentalCCS245 Percentage of complaints about unsolicited calls from doorstep tra DepartmentalCCS210 Percentage of consumers using the Derbyshire Trusted Trader SchDepartmentalCCS246 Percentage of Derbyshire Traders subject to a high level of cons DepartmentalCCS214 Percentage of eligible checkouts that are carried out in libraries us DepartmentalESLP156 Percentage of FoI/EiR requests responded to within 20 days DepartmentalESLP495 Percentage of gullies included in intelligent cleansing/reporting co DepartmentalDS82-02 Percentage of household waste sent for reuse, recycling and com DepartmentalESLP499 Percentage of journeys to primary schools by non-car modes DepartmentalCCS222 Percentage of members of the Derbyshire Trusted Trader Scheme thaDepartmentalDS22-03a Percentage of minor county council development planning applica DepartmentalDS82-03 Percentage of municipal waste landfilled DepartmentalESLP494 Percentage of Parish Council Preliminary Flood Risk Assessment DepartmentalCXLP121 Percentage of partner organisations who say that they are satisfi DepartmentalESLP302 Percentage of positive feedback from young people who have acceDepartmentalESLP502 Percentage of referred planning applications provided with a subs DepartmentalSCB039 Percentage of re-offending rate of Derbyshire IOM cohort DepartmentalSCB038 Percentage of re-offending rate of young people (under 18 years) DepartmentalSCB017 Percentage of repeat referrals to MARAC as per NI32 Departmental

SCB033 Percentage of reported rapes and serious sexual assaults and th DepartmentalESLP166 Percentage of responses to non-urgent signal faults within 24 hoursDepartmentalCCS251 Percentage of selected Derbyshire businesses operating in priorit DepartmentalCCS238 Percentage of selected Derbyshire food businesses operating in priDepartmentalESLP152 Percentage of Stage 1 complaints responded to within 10 working DepartmentalESLP153 Percentage of Stage 2 complaints responded to within 20 working DepartmentalESLP27b Percentage of streetlights working at any given time DepartmentalESLP463 Percentage of streetworks which overran the agreed timescale DepartmentalSCB024a Percentage of successful completions from drug treatment servicesDepartmentalESLP163 Percentage of the capital schemes programme delivered by StructDepartmentalESLP158 Percentage of the current year capital schemes programme delive DepartmentalCCS073 Percentage of trading standards inspections to businesses identifi DepartmentalESBV224b Percentage of unclassified road network where structural mainten DepartmentalDS130-01 Principal roads where maintenance should be considered DepartmentalCAYANI093 Progression by 2 levels in English between Key Stage 1 and Key DepartmentalCAYANI094 Progression by 2 levels in Mathematics between Key Stage 1 an DepartmentalASCOF 1H Proportion of adults in contact with secondary mental health servicDepartmentalASCOF 1G Proportion of adults with learning disabilities who live in their own DepartmentalCXLP183 Publish draft Health & Wellbeing Strategy for consultation DepartmentalSCB001a Rate per 100,000 population of alcohol specific hospital admissionDepartmentalSCB001c Rate per 100,000 population of alcohol specific hospital admissio DepartmentalSCB001b Rate per 100,000 population of specific hospital admissions (FemaDepartmentalCXLP176 Reduce the number of calls representing avoidable contact to the DepartmentalDS82-01 Residual household waste per household DepartmentalCAYANI087 Secondary school persistent absence rate DCSF DSO DepartmentalASCOF 1A Self reported experience of social care users DepartmentalCRP037 Single Status Appeals process DepartmentalASCOF 1C Social Care clients receiving Self Directed Support (Direct Paym DepartmentalCRP034 Support reduction of spend on temporary agency workers via impl DepartmentalCRP035 Support the transfer of Public Health to the Council DepartmentalCCS208 Take up of 24 hour library service (visits to on-line subscription re DepartmentalSCB037 The annual proven re-offending rate for adults under Probation su DepartmentalESBV215b The average number of days taken to repair a street lighting fault DepartmentalESBV215a The average number of days taken to repair a street lighting fault, DepartmentalESLP308 The level of contributions from developers DepartmentalESBV165 The percentage of pedestrian crossings with facilities for disabled pDepartmentalCXLP122 The percentage of the general public involved in an incident atten DepartmentalESBV178 The percentage of the total length of rights of way in the local auth DepartmentalASCOF 1B The proportion of people using adult social care services who have cDepartmentalASCOF 3D The proportion of social care users and carers who express difficulDepartmentalESLP309 To achieve a single visit solution to all traffic signal faults DepartmentalCRP030 To commence the rollout of the new integrated Adult Care ICT soluDepartmentalCRP029 To commence the rollout of the new integrated Children and YougeDepartmentalESLP48 To increase the number of settings involved in Forest School activiDepartmentalCRP020 To maintain external expenditure on legal advice at no more than 2DepartmentalCRP028 To Meet the Transformation Service cumulative budget reduction taDepartmentalESLP186 To provide comprehensive reports to customers within one month oDepartmentalESLP501 Total number of bus passengers carried on county council supportDepartmentalESBV99(z) Total number of slight casualties in road accidents DepartmentalESLP496 User satisfaction with public transport information DepartmentalCCS093 Visits to libraries per 1,000 population DepartmentalAC13 We have prepared 7 new apprenticeships for young people DepartmentalCRP001 We will increase the print volumes through the centralised Digital PDepartmentalCRP003 We will increase the turnover of the Business Centre (non digital prDepartmental

CRP002 We will reduce the range of multi-functional devices across the couDepartmentalYoung peoples’ success rates in recruitment (% applicants aged 1 Corporate

CXLP156 Young Unemployed DepartmentalReference Indicator Type/Level

Total CO2 emissions in the LA area (DECC) (kilotonnes) SCS reporting dashboard (used at CMT, Scrutiny, Cabinet, LSP EPer capita reduction in CO2 emissions in the LA area (DECC) (ton SCS reporting dashboardCarbon emissions from County Council Roads (Exc. Motorways) ( SCS reporting dashboardGreenhouse gas emissions reduction from LA operations (All LAs)SCS reporting dashboard

NI 188 Planning to adapt to Climate Change SCS reporting dashboardNI 185 Carbon Emissions from LCC (excluding suppliers) (tonnes) SCS reporting dashboard

Carbon emissions from LCC stationary sources (tonnes) SCS reporting dashboardCarbon emissions from LCC transport (tonnes) SCS reporting dashboardEnergy Efficiency for all buildings kWhm2 SCS reporting dashboardRenewable Energy produced on LCC estate as % of total consumptSCS reporting dashboard

NI 194 a NOx emissions Leicestershire County Council estate and operatioSCS reporting dashboardNI 194 b PM10 emissions Leicestershire County Council estate and operat SCS reporting dashboard

Total Business miles claimed (‘000s of miles) SCS reporting dashboardNI191 Residual waste; any collected household waste that is not sent for SCS reporting dashboardNI192 % of household waste sent by local authorities across LeicestershirSCS reporting dashboardNI 193 % municipal waste landfilled SCS reporting dashboard

Biodegradeable waste sent to landfill (tonnes) SCS reporting dashboardDiversion from landfill for County recycling and household waste siSCS reporting dashboardCustomer satisfaction rating at all RHWSs SCS reporting dashboardWaste produced from LCC sites (tonnes) QTR Figure (Rolling 12 mSCS reporting dashboard% waste from LCC sites recycled (QTR %) SCS reporting dashboardWater bodies meeting ecological river water quality targets as est SCS reporting dashboardLocal wildlife sites and Regionally Important geological sites in L SCS reporting dashboardSSSI's in our own ownership in target condition (% land area of SSSCS reporting dashboardGreen space in our ownership or management to have a statement SCS reporting dashboardFootpaths and other rights of way are sign posted and easy to useSCS reporting dashboardStandard for access to Greenspace in Leicestershire SCS reporting dashboardPotable water consumed (1,000m3) SCS reporting dashboardOffice paper Purchased (,000's A4 sheets equivalent) SCS reporting dashboardCommissioned Print (tonnes of paper used) SCS reporting dashboardNumber of high risk contracts where environmental considerations SCS reporting dashboardGreen Spend with ESPO as % of all spend through ESPO CataloguSCS reporting dashboard% of people stating that they have been a victim of anti-social beh SCS reporting dashboardCriminal damage rate (per 1,000 population) SCS reporting dashboardTotal Crime rate (per 1,000 population) SCS reporting dashboard% of adult and juvenile offenders re-offending within 12 months SCS reporting dashboard

NI 111 Number of first time entrants to the criminal justice system aged 10SCS reporting dashboard% of domestic violence cases reviewed at MARAC that are repeat SCS reporting dashboardReported hate incidents (per 1,000 population) SCS reporting dashboardReported domestic abuse incident rate (per 1,000 population) SCS reporting dashboardAssault rate (Assault without injury and with less serious injury pe SCS reporting dashboardNumber of crimes identified as alcohol-related SCS reporting dashboardAcquisitive crime rate (per 1,000 population) SCS reporting dashboard

NI 21 % of people stating that they feel that the police and other local p SCS reporting dashboardIncreased productivity and competitiveness (GVA per head) SCS reporting dashboardEmployment Growth is positive over period 2010 to 2015 SCS reporting dashboardShare of employment in high skilled occupations increases SCS reporting dashboardShare of employment in knowledge-based sectors increases SCS reporting dashboardReduced share of employment in public sector SCS reporting dashboardGap closed between median workplace earnings and UK (figures SCS reporting dashboard

Increased employment rate SCS reporting dashboardIncreased proportion of working age population with at least NVQ2 SCS reporting dashboardIncreased proportion of working age population with at least NVQ4 SCS reporting dashboardReduction in proportion of businesses reporting skills shortages SCS reporting dashboardReduction in unemployment rate (JSA) SCS reporting dashboardTotal employment land allocated or consented by councils for dev SCS reporting dashboardTotal space allocated or consented by councils for development ( SCS reporting dashboard

NI 154 Number of new houses built SCS reporting dashboardNI 155 Number of affordable homes built SCS reporting dashboard

Increase in number of enterprises per 10,000 population SCS reporting dashboard% self-employed is same as for UK SCS reporting dashboardIncreased 3 year business survival rates SCS reporting dashboardIncrease in number of new jobs created through inward investment SCS reporting dashboardA high proportion of local businesses report increased turnover andSCS reporting dashboardTotal public funding attracted to area SCS reporting dashboardAmount of private sector investment leveraged into area SCS reporting dashboardReduction in proportion of businesses reporting problems with acc SCS reporting dashboard

NI 47 Reduce total casualties on our roads by 29% by 2020 (from the 2 SCS reporting dashboardNI 169 % of the classified road network (A, B and C class roads) where SCS reporting dashboard

Reduction in total CO2 emissions in the local authority area origin SCS reporting dashboardAverage vehicle speeds during the weekday morning peak (7am-10aSCS reporting dashboard

NI 188 Continue to work towards level 4 of the former NI188 - Planning t SCS reporting dashboardWorking age people with access to employment by public transport SCS reporting dashboardProportion of urban trips under 5 miles taken by (i) walking & cyclinSCS reporting dashboardImprove satisfaction with our transport system among residents andSCS reporting dashboard

NI 60 Core assessments for children’s social care that were carried out SCS reporting dashboardNI 64 Child protection plans lasting 2 years or more SCS reporting dashboardNI 67 Child protection cases which were reviewed within required timescSCS reporting dashboardNI 65 Children becoming the subject of a Child Protection Plan for a se SCS reporting dashboardNI 62 Stability of placements of looked after children: number of moves SCS reporting dashboardNI 63 Stability of placements of looked after children: length of placemenSCS reporting dashboardNI 99 Children in care reaching level 4 in English at Key Stage 2 SCS reporting dashboardNI 100 Children in care reaching level 4 in Maths at Key Stage 2 SCS reporting dashboardNI 101 Children in care achieving 5 A*-C GCSEs (or equivalent) at Key StSCS reporting dashboardNI 148 Care leavers in employment, education or training SCS reporting dashboardNI 147 Care leavers in suitable accommodation SCS reporting dashboardNI 61 Timeliness of placement of looked after children for adoption SCS reporting dashboardNI 66 Looked after children cases which were reviewed within required SCS reporting dashboard

Initial assessments for children's social care carried out within 10 SCS reporting dashboardReferrals to children's social care going on to initial assessment SCS reporting dashboardProportion of fostering and adoption providers assessed as good oSCS reporting dashboardProportion of children's homes assessed as good or outstanding SCS reporting dashboard

NI 72 Achievement of at least 78 points at Early Years Foundation Stag SCS reporting dashboardNI 117 16 to 18 year olds who are not in education employment or traini SCS reporting dashboardNI 91 Participation of 17 year-olds in education or training SCS reporting dashboardNI 106 Young people from low income backgrounds progressing to higherSCS reporting dashboard

Proportion of early years and childcare settings assessed as good SCS reporting dashboardNI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent incl SCS reporting dashboardNI 73 Achievement at level 4 or above in both English and Maths at Key SCS reporting dashboardNI 108 Achievement gap between ethnic minority groups and all pupils at SCS reporting dashboardNI 107 Achievement gap between ethnic minority groups and all pupils at SCS reporting dashboardNI 93 Progression by 2 levels in English between Key Stage 1 and Key SSCS reporting dashboardNI 94 Progression by 2 levels in Maths between Key Stage 1 and Key StSCS reporting dashboardNI 84 Achievement of 2 or more A*-C grades in Science GCSEs or equivSCS reporting dashboard

NI 79 Achievement of a Level 2 qualification by the age of 19 SCS reporting dashboardNI 80 Achievement of a Level 3 qualification by the age of 19 SCS reporting dashboard

Secondary school persistent absence rate SCS reporting dashboardProportion of nursery and primary schools assessed as good or ouSCS reporting dashboardProportion of secondary schools assessed as good or outstanding SCS reporting dashboardProportion of post-16 schools assessed as good or outstanding SCS reporting dashboardProportion of special schools and PRUs assessed as good or outsSCS reporting dashboardSecondary schools judged as having good or outstanding standardSCS reporting dashboard

NI 1 % of people who believe people from different backgrounds get on wSCS reporting dashboardNI 120 Life Expectancy – Males SCS reporting dashboardNI 120 Life Expectancy – Females SCS reporting dashboardNI 120 Slope Index of Inequalities – Males SCS reporting dashboardNI 120 Slope Index of Inequalities – Females SCS reporting dashboardNI 121 CVD Mortality (per 100,000 population) SCS reporting dashboardNI 122 Cancer Mortality (per 100,000 population) SCS reporting dashboardNI 123 Smoking quitters aged 16 or over SCS reporting dashboardNI 39 Rate of hospital admissions for alcohol related harm (per 100,000 SCS reporting dashboard

No's of representations into tier 3 treatment services within 1st yearSCS reporting dashboardNo's of representations into tier 3 treatment services within 1st ye SCS reporting dashboard

NI 55 Obesity in primary school age children in Reception SCS reporting dashboardNI 56 Obesity in primary school age children in Year 6 SCS reporting dashboard

% of 11-16 year olds participating in more than 3 hours sport and pSCS reporting dashboard% of adults achieving at least 150 minutes of physical activity per SCS reporting dashboardTotal delayed transfers of care per 100,000 adult pop'n SCS reporting dashboardDelayed transfers of care attributable to both social care and NHS SCS reporting dashboard

ASCOF 3D % of people who use services and carers who find it easy to find i SCS reporting dashboardASCOF 3A Overall satisfaction of people who use services with their care and SCS reporting dashboardNI 130 % of people using social care who receive self-directed support SCS reporting dashboardASCOF 1C % of people using social care who receive self-directed support SCS reporting dashboardASCOF 1B % of people who use services who have control over their daily lifeSCS reporting dashboardNI 126 % of women who have seen a midwife by 12 weeks and six days oSCS reporting dashboard

Smoking at time of delivery SCS reporting dashboardInfant mortality (rate per 1,000 live births) SCS reporting dashboardLow-birth weight (% of live births below 2,500g) SCS reporting dashboard

NI 53 Prevalence of breastfeeding at 6–8 weeks from birth SCS reporting dashboardNI 113 Chlamydia diagnoses (15-24 year olds) SCS reporting dashboardNI 112 Under 18 conception (rate per 1,000 females aged 15-17) SCS reporting dashboard

Recovery of Capital Receipts (% of target) CMT corporate dashboardDelivery of the Capital Programme (% of target) CMT corporate dashboardAccuracy of the Revenue Budget (% of target) CMT corporate dashboardEfficiency/other Savings achieved (£000) CMT corporate dashboardService Reductions achieved (£000) CMT corporate dashboardTotal cost of workforce (payroll) CMT corporate dashboardTotal number of staff employed CMT corporate dashboardSickness absence (number of working days per FTE) CMT corporate dashboard% of whole workforce from a BME background CMT corporate dashboard% of disabled employees in the workforce CMT corporate dashboard% of women Grade 13 & above CMT corporate dashboard% of PDRs completed CMT corporate dashboard

CMT corporate dashboardCMT corporate dashboardCMT corporate dashboard

% of calls answered within 20 seconds (5 rings) (Customer ContacCMT corporate dashboardExternal Calls - % answered after 20 secs or more (all lines excl CMT corporate dashboard

% Calls unanswered (all lines excl Contact centres) CMT corporate dashboardNumber of complaints received CMT corporate dashboard% of complaints upheld CMT corporate dashboardMedia rating (incorporates media type and tone of coverage) CMT corporate dashbNo. of high importance audit recommendations not confirmed as i Organisational Governance dashboardInformation security incidents Organisational Governance dashboardIncidents reported to IC (by the Authority) Organisational Governance dashboardFOI requests received Organisational Governance dashboardFOI requests not responded to within 20 days Organisational Governance dashboardFOI Exemptions applied Organisational Governance dashboardEmployee Related - Appeals to Member Panels - Dismissal Organisational Governance dashboardEmployee Related - Appeals to Member Panels - Redundancy Organisational Governance dashboardProcurement - Contract procedure rule exceptions Organisational Governance dashboardProcurement - Contract extensions Organisational Governance dashboardSafeguarding Children - New case referrals Organisational Governance dashboardSafeguarding Children - Initial child protection conferences Organisational Governance dashboardSafeguarding Children - Review child protection conferences Organisational Governance dashboardSafeguarding Adults - Total new referrals leading to investigations Organisational Governance dashboardSafeguarding Adults - % of new referrals in care homes Organisational Governance dashboardEmployee Related - Disciplinary cases ongoing Organisational Governance dashboardEmployee Related - No. of Employees Suspended Organisational Governance dashboardEmployee Related - No. of Employment Tribunals Organisational Governance dashboardEmployee Related - No. of Appeals Organisational Governance dashboardEmployee Related - Grievance cases ongoing Organisational Governance dashboardEmployee Related - Dignity at work cases ongoing Organisational Governance dashboardEmployee Related - Staff accidents Organisational Governance dashboardNon-staff accidents Organisational Governance dashboardCounselling Service – new referrals Organisational Governance dashboardCounselling Service – sessions provided Organisational Governance dashboard

Reference Indicator Type/LevelCOM:EC:02 % Lincolnshire properties with access to super-fast broadband sp Council Business Plan and departmental - Economy and CultureCBP:RCS:PL:00Number of local businesses submitting bids for contracts Council Business PlaCBP:RCS:PL:00Total council spending on local businesses Council Business PlaCOM:EC:05 Adults engaged in Learning & Skills training Council Business Plan and departmental - Economy and CultureCOM:EC:01 Jobs created & safeguarded Council Business Plan and departmental - Economy and CultureCAE:EC75 Contact with the heritage service either in person, on the phone, b Council Business Plan and departmental - Economy and CultureCBP:COM:119 Contact with the library service either in person, on the phone, by Council Business Plan and departmental - Economy and CultureNI168 Principal roads that require maintenance Council Business PlaNI169 Non principal roads that require maintenance Council Business PlaGC:HT:05 Unclassified roads that require maintenance Council Business Plan and departmental - HighwaysGC:HT:04 Footways that require maintenance Council Business Plan and departmental - Highways

% network treated in advance of ice and frost forming Council Business Plan and departmental - HighwaysGC:LRSP:03 People killed or seriously injured in road traffic accidents Council Business PlaGC:LRSP:04 Children killed or seriously injured in road traffic accidents Council Business PlaASC:M3 People eligible to use social care who recieve self directed suppor Council Business Plan and Departmental - AdultsASC:R3 Poeple we help to maximise their independence through intensive, Council Business PlanASC:M10 Carers recieving a needs assessment/review and specific carers seCouncil Business Plan2042SC Looked after children per 10,000 population aged under 18 Council Business Plan and departmental - Childrens2023SC Children subject to a child protection plan per 10,000 population Council Business Plan and departmental - ChildrensNI117 16 to 18 year olds who are not in education, employment or traininCouncil Business PlanCS118 16 to 18 year olds with learning difficulties and/or a disability in Council Business Plan and departmental - ChildrensNI102i The percentage point gap between pupils eligible for free schools Council Business PlanNI102ii Attainment gap between pupils eligible for free school meals and t Council Business PlanCS136 Pupils achieving 5 A*-C grades or equivalent including GCSE EnglCouncil Business Plan

CS137 Pupils achieving the English Baccalaureate at Key Stage 4 Council Business PlanNI192 Household waste sent for reuse, recycling and composting Council Business PlaNI193 Municipal waste sent to land fill Council Business PlaNI032 Rrepeat victimisation of domestic abuse Council Business PlaNI 49ii Fatalities due to primary fires per 100,000 population Council Business PlaNI 33i Number of arson incidents (primary fires) per 10,000 population Council Business PlaRCS:LFR: LPI47% 'first responder' incidents attended where Fire & Rescue render Council Business Plan and departmental - community safetyVFM:FI:01 Net revenue spend (Inc schools) Council Business Plan VFM:FI:02 Net capital spend Council Business Plan CBP:RES:059 General reserves as % revenue budget Council Business Plan CBP45a Level of council tax within the lowest quartile Council Business Plan WfP 15 Employees with appraisal in the last 12 months Council Business Plan WfP 09 (BV12) Sickness per full time equivilent employee Council Business Plan CBP:RCS:PL:00Percentage of new spend through shared contracts Council Business PlaVFM:CI:01 Customer satisfaction Council Business PlanCS014: Rate of fixed term exclusions Departmental - Children's ServicesCS043: Primary School persistent absence rate Departmental - Children's ServicesCS052: % of CwD who participate in their short-term breaks review Departmental - Children's ServicesCS077: % of open referrals to CWD (excl. OT) and Transition Teams that hDepartmental - Children's ServicesCS108: % Looked after Children (LAC) (> 20 days) with a PEP Departmental - Children's ServicesCS116: % 16-18 yrd olds in structured learning Departmental - Children's ServicesCS117: % 16-19 teenage mothers in Employment, Education or Training Departmental - Children's ServicesCS119: % participation in learning for young people with LDD leaving Yr 1 Departmental - Children's ServicesCS127: % of Children with Disabilities who've had a transitional annual re Departmental - Children's ServicesCS156: Number of full Duke of Edinburgh awards gained Departmental - Children's ServicesCS157: No. of DWP benefit claimants with one or more dependant child Departmental - Children's ServicesCS158: The number of young people engaged in the National Citizen ServDepartmental - Children's ServicesCS159: Percentage of families of children with disabilities using direct pa Departmental - Children's ServicesCS160: Percentage of 16 to 18 year-olds whose situation is 'unknown' on Departmental - Children's ServicesNI052ii Take up of school lunches (secondary) Departmental - Children's ServicesNI052i Take up of school lunches (primary) Departmental - Children's ServicesNI066 Looked after children cases which were reviewed within required Departmental - Children's ServicesNI067 Percentage of child protection cases which were reviewed within r Departmental - Children's ServicesNI087 Secondary school persistent absence rate Departmental - Children's ServicesNI091 Participation of 17 year-olds in education or training Departmental - Children's ServicesNI114 Rate of permanent exclusions from school Departmental - Children's ServicesPAF C24: Looked After Children (LAC) absent from School Departmental - Children's ServicesPAF C63: Participation of Looked After Children (LAC) in reviews Departmental - Children's Services2016SC: % of referrals that are repeats, within 12 mths (QP7.1) Departmental - Children's ServicesCS012: % of privately fostered children visited within required timescales Departmental - Children's ServicesCS141: Children's Centres Targeted Reach Achieved Departmental - Children's ServicesCS143: Ratio of active Team Around the Child (TAC) cases to open social Departmental - Children's ServicesCS144: The percentage of Looked after Children (LAC) with an up-to-date Departmental - Children's ServicesCS145: The percentage of LAC with an up-to-date dental check Departmental - Children's ServicesCS146: The percentage of LAC with up-to-date routine immunisations Departmental - Children's ServicesNI059P Percentage of Initial assessments for children's social care carrie Departmental - Children's ServicesNI060 Percentage core assessments for children's social care carried ou Departmental - Children's ServicesNI061 Timeliness and stability of adoption of looked after children Departmental - Children's ServicesNI062 Stability of placements of looked after children: number of moves Departmental - Children's ServicesNI063 Stability of placements of looked after children: length of placemenDepartmental - Children's ServicesNI064 Child protection plans lasting 2 years or more Departmental - Children's ServicesNI065 Children becoming the subject of a Child Protection Plan for a se Departmental - Children's ServicesNI068 Percentage of referrals to children's social care going on to initia Departmental - Children's ServicesNI099 Children in care reaching level 4 in English at Key Stage 2 Departmental - Children's Services

NI100 Looked after children reaching level 4 in mathematics at Key Stag Departmental - Children's ServicesNI101 Looked after children achieving 5 A*-C GCSEs (or equivalent) at Departmental - Children's ServicesNI147 Care leavers in suitable accommodation Departmental - Children's ServicesNI148 Care leavers in education, employment or training Departmental - Children's ServicesPAF B79: Fostering/adoption of LAC aged 10 to <16 Departmental - Children's ServicesPAF C23 (BV163Adoptions of LAC Departmental - Children's ServicesCS138: Progression by 3 levels in English between KS2 and KS4 Departmental - Children's ServicesCS139: Progression by 3 levels in Maths between KS2 and KS4 Departmental - Children's ServicesCS150: % of pupils achieving at least a bronze medal through 'Live and L Departmental - Children's ServicesCS151: % of pupils achieving at least a silver medal through 'Live and Le Departmental - Children's ServicesCS152: % of pupils achieving a gold medal through 'Live and Learn Like Departmental - Children's ServicesCS153: % of pupils engaged in the 'Live and Learn Like a Champion' pro Departmental - Children's ServicesCS154: % of schools engaged in the 'Live and Learn Like a Champion' p Departmental - Children's ServicesCS155: No. CYP accessing at least one arts/music activity offered by LCC Departmental - Children's ServicesNI072 At least 78 points across Early Years Foundation Stage with at leasDepartmental - Children's ServicesNI073 Achievement at level 4 or above in both English and Maths at Key Departmental - Children's ServicesNI075 Achievement of 5 or more A*-C grades at GCSE or equivalent incl Departmental - Children's ServicesNI079 Achievement of a Level 2 qualification by the age of 19 Departmental - Children's ServicesNI080 Achievement of a Level 3 qualification by the age of 19 Departmental - Children's ServicesNI082 Achievement of a Level 2 qualification by the age of 19in the Fre Departmental - Children's ServicesNI086 Secondary schools judged as having good or outstanding standardDepartmental - Children's ServicesNI092 Narrowing the gap - lowest achieving 20% the Early Yrs FoundationDepartmental - Children's ServicesNI093 Progression by 2 levels in English between Key Stage 1 and Key Departmental - Children's ServicesNI094 Progression by 2 levels in Maths between Key Stage 1 and Key S Departmental - Children's ServicesNI104 The SEN/non-SEN gap - achieving Key Stage 2 English and MathsDepartmental - Children's ServicesNI107gic+d %ge point gap at KS2 level 4+ English & Maths -White Gypsy/RomaDepartmental - Children's ServicesNI107gie %ge point gap KS2 level 4+ English & Maths - Any Other White Departmental - Children's ServicesCS148: Under 18 conception rate Departmental - Children's ServicesNI053i Percentage of infants being breastfed at 6-8 weeks (breastfeeding Departmental - Children's ServicesNI070 Hospital admissions caused by unintentional and deliberate injuri Departmental - Children's ServicesSATOD Smoking at time of delivery (SATOD) Departmental - Children's ServicesNI126 Early access for women to maternity services Departmental - Children's ServicesLCC Public HealReliable Change (alcohol clients only) Departmental - Public HealthLCC Public HealAbstinence (avg. of drug and alcohol) Departmental - Public HealthLCC Public HealAbstinence (drug clients) Departmental - Public HealthLCC Public HealAbstinence (alcohol clients) Departmental - Public HealthLCC Public HealSuccessful exits (avg. of drug and alcohol) Departmental - Public HealthLCC Public HealSuccessful exits (drug clients) Departmental - Public HealthLCC Public HealSuccessful exits (alcohol clients) Departmental - Public HealthLCC Public HealNo re-presentation within 12 months (avg. of drug and alcohol) Departmental - Public HealthLCC Public HealNo re-presentation within 12 months (drug clients) Departmental - Public HealthLCC Public HealNo re-presentation within 12 months (alcohol clients) Departmental - Public HealthLCC Public HealReduction in rate of proven offences over 6 months (drug and alcohDepartmental - Public HealthLCC Public HealReduction in rate of proven offences over 12 months (drug and alcDepartmental - Public HealthLCC Public Heal% answering 'no' to No fixed abode (NFA)/Housing problem (avg. oDepartmental - Public HealthLCC Public Heal% answering 'no' to No fixed abode (NFA)/Housing problem (drug cDepartmental - Public HealthLCC Public Heal% answering 'no' to No fixed abode (NFA)/Housing problem (alcohoDepartmental - Public HealthLCC Public HealAchieving normative score in terms of quality of life (avg. of drug Departmental - Public HealthLCC Public HealAchieving normative score in terms of quality of life (drug clients) Departmental - Public HealthLCC Public HealAchieving normative score in terms of quality of life (alcohol clientsDepartmental - Public HealthLCC Public HealTop completion rates (start, review, exit) Departmental - Public HealthLCC Public Heal% of waiting times < 3weeks (first intervention) Departmental - Public HealthLCC Public HealOf those individuals accepting Hep B vaccinations, the % who go onDepartmental - Public HealthLCC Public HealOf those in treatment with a history of injecting, the % who should Departmental - Public Health

LCC Public HealNumber of people who can leave treatment in a planned way as a %Departmental - Public HealthLCC Public HealALL new treatment journeys engaged in effective treatment. Departmental - Public HealthLCC Public Heal% of referrals come from Children’s and Family and Child Looked ADepartmental - Public HealthLCC Public HealYoung people referred should commence treatment within 15 workDepartmental - Public HealthLCC Public HealYoung people should have a care plan specifically related to their Departmental - Public HealthLCC Public HealYoung people who have a history of injecting should be offered a pDepartmental - Public HealthLCC Public HealYoung people leaving treatment in an agreed and planned way Departmental - Public HealthLCC Public HealTop completion rates (start, review, exit) Departmental - Public HealthLCC Public HealSupported to maximise income Departmental - Public HealthLCC Public HealSupported with debt issues Departmental - Public HealthLCC Public HealSupported to access paid work Departmental - Public HealthLCC Public HealSupported to take part in training and/or education Departmental - Public HealthLCC Public HealSupported to participate in leisure/cultural/faith and/r informal learnDepartmental - Public HealthLCC Public HealSupported to participate in any work-like activities Departmental - Public HealthLCC Public HealSupported to establish contact with external services/groups/friendDepartmental - Public HealthLCC Public HealSupported to better manage physical health Departmental - Public HealthLCC Public HealSupported to better manage mental health Departmental - Public HealthLCC Public HealSupported to better manage substance misuse issues Departmental - Public HealthLCC Public HealAssistive technology, aids and adaptations are supporting indepe Departmental - Public HealthLCC Public HealSupported to maintain accommodation Departmental - Public HealthLCC Public HealSupported to comply with statutory orders and related processes inDepartmental - Public HealthLCC Public HealSupported to better manage self harm Departmental - Public HealthLCC Public HealSupported to avoid causing harm to others Departmental - Public HealthLCC Public HealSupported to minimise harm/risk of harm to others Departmental - Public HealthLCC Public HealSupported in developing confidence and ability to have greater ch Departmental - Public HealthNI 49i Primary Fires per 100,000 population Lincolnshire Fire & RescueNI 49iii Injuries arising from fires per 100,000 population Lincolnshire Fire & RescueBV142iii Accidental fires in dwellings per 10,000 dwellings Lincolnshire Fire & RescueBV143i Deaths arising from accidental fires in dwellings per 100,000 populLincolnshire Fire & RescueBV143ii Non fatal injuries arising from accidental fires in dwellings per 10 Lincolnshire Fire & RescueBV144 % accidental dwelling fires confined to room of origin Lincolnshire Fire & RescueLPI 8 Total calls to malicious false alarms per 1,000 population Lincolnshire Fire & RescueLPI 9 % of malicious false alarm calls attended Lincolnshire Fire & RescueBV149i False alarms generated by automatic fire detection per 1,000 non- Lincolnshire Fire & RescueNI 33ii Deliberate secondary fires per 10,000 population Lincolnshire Fire & RescueBV207 Fires in non-domestic premises per 1,000 non domestic premises Lincolnshire Fire & RescueBV208 % escaping unharmed from primary accidental dwelling fires witho Lincolnshire Fire & RescueBV209i % fires in dwellings where a smoke alarm had activated Lincolnshire Fire & RescueBV209iii % fires in dwellings where no fire alarm was fitted Lincolnshire Fire & RescueBV12a Number of days/shifts lost Uniformed staff Lincolnshire Fire & RescueBV12b Number days/shifts lost all staff Lincolnshire Fire & RescueBV150 Expenditure per head of population on the provision of fire and re Lincolnshire Fire & RescueBVPI 2 Fire & Rescue Equality Standard Lincolnshire Fire & RescueLPI 1 Score in Community Risk Management & Health & Safety Key AreaLincolnshire Fire & RescueLPI 2 Number of Reports of Injuries, Diseases & Dangerous Occurance Lincolnshire Fire & RescueLPI 3 % of occasions 1st appliance arrives at any dwelling fire within 10 Lincolnshire Fire & RescueLPI 4 % of occasions 2nd appliance arrives at any dwelling fire within 1 Lincolnshire Fire & RescueLPI 7 Following a request, % of occassions contact is made within 24hrs Lincolnshire Fire & RescueLPI 10 % of Building Regulation applications responded to within 15 days Lincolnshire Fire & RescueLPI 11 % of licensing applications responded to within 21 days Lincolnshire Fire & RescueLPI 12 % of commercial fire safety audits booked at least 4 weeks in advanLincolnshire Fire & RescueLPI 13 Average mobilisation time (seconds) Lincolnshire Fire & RescueLPI 15 % availability of retained appliances Lincolnshire Fire & RescueLPI 16 % of defective hydrants at fire incidents Lincolnshire Fire & Rescue

LPI 17 % of time there is a wholetime crew of 5 Lincolnshire Fire & RescueLPI 18 (Road Safety Partneship) Number of those killed and seriously injurLincolnshire Fire & RescueLPI 19 % Co-responder calls (to Fire and Rescue service) attended withi Lincolnshire Fire & RescueLPI 20 % coverage of Personal Development Plans Lincolnshire Fire & RescueLPI 23 % of staff with positive perception of how well we manage our peo Lincolnshire Fire & RescueLPI 27 % of staff with positive perception of how well we train & develop oLincolnshire Fire & RescueLPI 29 % of staff with positive perception of an open, fair & equitable wo Lincolnshire Fire & RescueLPI 32 % of partnerships with a score of 'excellent' using the Partnersh Lincolnshire Fire & RescueLPI 34 % of LFR personnel with a sound understanding of LFR's mission & pLincolnshire Fire & RescueLPI 35 % of After Incident Survey respondents satisfied with the quality o Lincolnshire Fire & RescueLPI 36 % of Home Fire Safety Check Survey respondents satisfied with theLincolnshire Fire & RescueLPI 42 % of new operational staff who are female Lincolnshire Fire & RescueLPI 43 % of new staff who are from BME or 'other white' backgrounds Lincolnshire Fire & RescueLPI 44 % reduction in CO2 emissions from local authority operations Lincolnshire Fire & RescueLPI 46 % of occasions an appliance arrives at any RTC within 13 minutesLincolnshire Fire & RescueLPI 48 % of post RRO Fire Safety Audit respondents satisfied with the quaLincolnshire Fire & RescueLPI 49 Score on National Resilience Assurance Team USAR assessmentLincolnshire Fire & RescueLPI 50 % of time IRU available Lincolnshire Fire & RescueLPI 51 % of occasions USAR achieved deployment of 70 miles within 2 h Lincolnshire Fire & RescueLPI 53 % increase in number of responses for IRMP public consultation Lincolnshire Fire & RescueLPI 56 % of LFR courses fully attended Lincolnshire Fire & RescueLPI 58 % of FF maintaining BA refresher competence Lincolnshire Fire & RescueLPI 59 No. of minor injuries (as reported via form PO3) Lincolnshire Fire & RescueLPI 60 % turnover of RDS Lincolnshire Fire & RescueASC:PCS1 % of all contacts recorded that are received by Customer Service CDepartmental - Adult ServicesASC:PCS2 % of events of people who contact Customer Service Centre (both Departmental - Adult ServicesASC:R1 % of new people assessed who receive reablement focused persoDepartmental - Adult ServicesASC:R2 % of people whose outcome on leaving reablement is no service r Departmental - Adult ServicesASC:R3 % of people whose outcome on leaving reablement is maintenanceDepartmental - Adult ServicesASC:R5 % of people reassessed who received reablement services Departmental - Adult ServicesASC:M1 Proporation of people using social care who receive self-directed Departmental - Adult ServicesASC:M2 Social care clients receiving self-directed support in the form of a Departmental - Adult ServicesASC:M3 % eligible people using social care who receive self-directed suppoDepartmental - Adult ServicesASC:M4 % of people currently using social care who are receiving communDepartmental - Adult ServicesASC:M5 Permanent admissions to residential and nursing care Departmental - AdultsASC:M6 % of people who use services who have recieved either an assessmDepartmental - AdultsASC:M7 % of community based service users during the year who recieved Departmental - AdultsASC:M8 % of community based service users during the year who recieved Departmental - AdultsASC:M9 Proportion of carers assessed or reviwed in the year who recieve cDepartmental - AdultsASC:M10 Carers reciving a needs assessment / review and a specific carer'sDepartmental - AdultsASC:R1 % of new people assessed who recieve reablement focused persoDepartmental - AdultsASC:R5 % of people with a learning disability reassessed who received re Departmental - AdultsASC:S1 % of all referrals to adult safeguarding services which are repeat reDepartmental - AdultsASC:S2 % of adult safeguarding alerts screened within 1 working day Departmental - AdultsASC:S3 % of adult safeguarding cases closed at alert stage or first strateg Departmental - AdultsASC:S4 % of adult safeguarding cases that went on to be investigated Departmental - AdultsSE:ER:EMDA E SE:ER:EMDA E4 Business Supported to Improve their Performan Departmental - Economy & CultureCAE SS5 CAE SS5 % of customers satisfied with services provided Departmental - Economy & CultureCAESL2 Number of people engaged in Adult Learning Departmental - Economy & Culture

Number of NVQ's delivered through ESF and other funding Departmental - Economy & CultureCAE 7.1 Number of volunteers with CAE Departmental - Economy & CultureSE:ER:02 SE:ER:02 External funding attracted to Lincolnshire Departmental - Economy & CultureCAE 5.2 % employees receiving appraisal Departmental - Economy & CultureBV12 % sickness absence Departmental - Economy & Culture

Reference Indicator Type/Level1A Social care-related quality of life. Departmental1B The proportion of people who use services who have control over the Departmental

1C (old NI 130) The proportion of people using social care who receive self-direct Corporate1D Carer-reported quality of Life. Departmental

1E (old NI 146) Proportion of adults with learning disabilities in paid employment. Departmental1F (old NI 150) Proportion of adults with secondary mental health services in pai Departmental1G (old NI 145) Proportion of adults with learning disabilities who live at home or wi Departmental1H (old NI 149) Proportion of adults in contact with secondary mental health servic Departmental

2A Permanent admissions to residential and nursing care homes per Departmental2B Proportion of older people (65 or over) who were still at home 91 d Departmental

2C (old NI 131) Delayed transfers of care from hospital, and those which are attrib Departmental3A Overall satisfaction of people who use service with their care and Departmental3B Overall satisfaction of carers with social services Departmental3C The proportion of carers who report that they have been included o Departmental3D The proportion of people who use services and carers who find it e Departmental4A The proportion of people who use services who feel safe Departmental4B The proportion of people who use services who say that those se Departmental

NI 135 Carers receiving a needs assessment or a review and a specific ca DepartmentalV - 146 Increasing the number of Learning Disability Social Care customers Departmental

D40 Percentage of clients in receipt of a review CorporateNI 132 Timeliness of social care assessments (28 days) Corporate

L5 Average number of days to complete a safeguarding investigation CorporateF1 Average weekly cost of community care packages CorporateF2 Average weekly cost of residential & Nursing Placements CorporateF4 Average assessed client contribution per week for Community Ca DepartmentalF5 Average assessed Client contribution per week for residential and Departmental

ICRA 1 Initial contacts received by Children’s Social Care DepartmentalICRA 2 Referrals received by Children’s Social Care DepartmentalICRA 3 Section 47 Enquiries initiated and closed DepartmentalNI 68 Percentage of referrals to children’s social care going on to initia DepartmentalNI 59 Percentage of initial assessments for children’s social care authori Corporate

Average number of days taken to authorise Initial assessments CorporateNI 60 Percentage of core assessments for children’s social care that we Corporate

Average number of working days taken to authorise Core Assess CorporateCP 1 The number of children with a Child Protection Plan. DepartmentalCP 2 Children with a Child Protection Plan rate DepartmentalCP 3 Child Protection Plan strategy meetings DepartmentalCP 4 Child Protection Plan Core Group meetings held DepartmentalNI 64 Child Protection Plans closed after 2 years or longer. DepartmentalNI 65 Percentage of children becoming the subject of Child Protection P CorporateNI 67 Percentage of child protection cases which were reviewed within r DepartmentalLAC 1 The number of looked after children. CorporateLAC 2 Looked after children rate DepartmentalLAC 3 Looked after children participating in their reviews CorporateNI 66 Looked after children cases which were reviewed within required CorporateNI 62 Stability of placements of looked after children: number of placem DepartmentalNI 63 Stability of placements of looked after children: length of placemen DepartmentalNI 58 Emotional and behavioural health of looked after children Departmental

NI 103 a Special Educational Needs – statements issued within 26 weeks [ DepartmentalNI 103 b Special Educational Needs – statements issued within 26 weeks [i Departmental

NI 19 Rate of proven re-offending by young offenders DepartmentalNI 43 Young people within the Youth Justice System receiving a convict DepartmentalNI 111 First time entrants to the Youth Justice System aged 10-17 Departmental

NI 45 Young offenders’ engagement in suitable education, training and DepartmentalNI 46 Young Offenders’ access to suitable accommodation DepartmentalNI 61 Timeliness of placements of looked after children for adoption foll Corporate

PAF C23 Adoptions of children looked after DepartmentalNI 147 Care leavers in suitable accommodation DepartmentalNI 148 Care leavers in employment, education or training Departmental0T 1 Number of children with a Common Assessment Framework (CAF Departmental

Nursery education funding take up by 3 year olds DepartmentalPercentage of Children's Centres with a current Ofsted rating who DepartmentalChuildren graduating from the Children's University Departmental

NI 177 Percentage of young people aged 16-18 not in education, employm CorporateNI 72 At least 78 points across the Early Years Foundation Stage with at DepartmentalNI 72L At least 78 points across the Early Years Foundation Stage with at DepartmentalNI 92 Narrowing the gap between the lowest achieving 20% in the Early DepartmentalNI 73 Achievement of Level 4 or above in both English and Maths at Key DepartmentalNI 76 Reduction in number of schools where fewer than 60% of pupils ac DepartmentalNI 93 Progression by 2 levels in English between Key Stage 1 and Key DepartmentalNI 94 Progression by 2 levels in Maths between Key Stage 1 and Key S DepartmentalNI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent incl CorporateNI 78 Reduction in number of schools where fewer than 40% of pupils Corporate

NI 93B Progression by 3 levels in English between Key Stage 2 and Key DepartmentalNI 94B Progression by 3 levels in Maths between Key Stage 2 and Key S DepartmentalEbacc % of pupils achieving the English Baccalaureate (English, maths, Departmental

NI 102a Achievement gap between pupils eligible for free school meals and CorporateNI 102b Achievement gap between pupils eligible for free school meals and CorporateNI 104 DepartmentalNI 105 DepartmentalNI 99 CLA reaching level 4 in English at Key Stage 2 DepartmentalNI 100 CLA reaching level 4 in Maths at Key Stage 2 DepartmentalNI 101 Looked after children achieving 5 A*-C GCSE's including English CorporateNI 91 Participation of young people aged 17 in education or work based DepartmentalNI 80 Percentage of young people achieving a level 3 qualification by a DepartmentalNI 81 Inequality gap in the young people achieving a level 3 qualificatio Departmental

NI 89A Reduction in number of schools judged as requiring special meas DepartmentalNI 114 Number of pupils permanently excluded from school Departmental

E3 Fixed exclusions from school DepartmentalNI 87a Percentage of primary school pupils who are persistently absent f DepartmentalNI 87b Percentage of secondary school pupils who are persistently absen Departmental130-01 Principal Roads where maintenance should be considered Departmental130-02 Non principal Roads where maintenance should be considered DepartmentalCG 08 Percentage of repairs to road network that are permenant repairs CorporateAS 04 Number of bus journey (starts in county) reimbursed under nation CorporateCG 01 Business start-ups CorporateCG 02 Number of private sector jobs created/ safeguarded CorporateCG 05 Number of new businesses attracted into the County Corporate067-00 (Former 185) Emmissions from LA own estate and operations (Sele CorporateAS 02 a CorporateAS 02 b Total number of non-fatal casualties (excluding precautionary chec CorporateAS 02 c Percentage of home fire safety checks completed in high or very h Corporate082-01 Percentage of household waste sent for Re-use, Recycling or Co Corporate082-01 Percentage of municipal waste from HWRCs sent to landfill Corporate022-03 Speed of planning decisions (% determined within 13 weeks) Departmental160-01 Proportion of Local Wildlife Sites where positive mangement is be DepartmentalP 03 Percentage of FOI Requests completed within timescale (20 days) Corporate

The Special Educational Needs (SEN)/non-SEN gap – achieving Key Stage 2 English and MathsthresholdThe Special Educational Needs (SEN)/non-SEN gap – achieving 5 A*-C GCSE inc. English andMaths

Total number of attended incidents (Excluding co-responding)

F 03 a Percentage of creditor payments made within 30 days of receipt CorporateC 04 a 80% of calls answered in under 20 seconds CorporateC 04 b Less than 5% of calls abandoned Corporate

Reference Indicator Type/LevelBP04.I1 Total number of older people (aged 65 and over) supported in resi Key Corporate Measure1C (Part1) Adult social care clients and carers receiving community based se Key Corporate MeasuAP01 M Initial assessments for Children’s Social Care carried out within ti Key Corporate MeasuAP02 M Core assessments for Children’s Social Care carried out within ti Key Corporate MeasuAP04 M Re-referrals to Children's Social Care Key Corporate MeasureAP09 (sp) Looked after children with 3 or more placements in any one year Key Corporate MeasuBP02 (sp) Achievement of 5 or more A*-C grades at GCSE or equivalent (incKey Corporate MeasuBP03.I1 Percentage of service users going through reablement requiring Key Corporate MeasuBP03.I4 Rate of delayed transfers of care from hospital, and those which areKey Corporate MeasuBP04a (sp) Number of primary schools in an Ofsted category - by term Key Corporate MeasuBP04b (sp) Number of secondary schools in an Ofsted category - by term Key Corporate MeasuCP02 (sp) Attainment gap at age 16 between pupils taking free school meals Key Corporate MeasuEP01b (sp) Children's Centres reaching families in greatest need: focused po Key Corporate MeasureEP02 (sp) First time entrants to the Youth Justice System aged 10-17 (per 1 Key Corporate MeasuSBP08 Roads where maintenance should be considered - principal Key Corporate MeasuSBP12 Eligible people who have a bus pass Key Corporate MeasureSBP18 Municipal waste land filled (percentage change) Key Corporate MeasuSBP19 Investment secured for the Notts Broadband Plan Key Corporate MeasureSCP15 Key Corporate MeasureSCP16 People killed or seriously injured in road traffic accidents Key Corporate MeasuSCP17 Recorded criminal damage Key Corporate MeasureSDP08 Business critical ICT services - average availability Key Corporate MeasureSDP11 Complaints settled at earliest stage (stage 1) Key Corporate MeasureSDP14 Informed about the services and benefits that the council provides Key Corporate MeasuSDP15 Satisfaction with the way the Council runs things Key Corporate MeasuSDP16 Agree the council provides ‘value for money‘ Key Corporate MeasuSEP07N Sickness absence per employee (ALL NCC) (average days) Key Corporate MeasuSEP09 Invoice production work in progress Key Corporate MeasureSEP10 Debt Written Off Key Corporate MeasureBP01.I1 Delivery of efficiency savings Strategic Plan MeasureBP02.I1 Proportion of 'eligible' people on a personal budget Strategic Plan MeasureBP02.I2 Proportion of 'eligible' people taking their personal budget as a di Strategic Plan MeasureSEP11 Savings that deliver the budget reductions included in the MTFS- Strategic Plan Measure2Ai(SAP05)c LA funded or part-funded admissions of people aged 65+ to permanStrategic Plan Measure2C Delayed discharges from hospital (transfers of care) ave. per wee Strategic Plan MeasureDP01(sp) Dependent children who live in households whose income is belowStrategic Plan MeasureGP02(sp) The number of paid visits to the National Watersports Centre (NW Strategic Plan MeasureGP03(sp) Annual customer satisfaction visitor surveys for Sherwood and Ru Strategic Plan MeasurePT25 Satisfaction with bus services ( Former SBP13 calculated using m Strategic Plan MeasureSAP04 Service users going through reablement requiring no ongoing pac Strategic Plan MeasureSAP05/2a Reductions in Local Authority financially supported residential pl Strategic Plan MeasureSAP06 Outreach Extra Care places Strategic Plan MeasureSAP13 People undertaking voluntary/community work in last 12 months Strategic Plan MeasureSAP14/1G Learning disabled clients aged 18-64 who are assessed/reviewed inStrategic Plan MeasureSAP15/1E Learning disabled clients aged 18-64 who are assessed/reviewed inStrategic Plan MeasureSAP22 People requiring no service or a reduced package of care after re Strategic Plan MeasureSBP01 Satisfaction with local area as a place to live Strategic Plan MeasureSBP03a Innovation centres - graduation rates Strategic Plan MeasureSBP03b Innovation centres - occupancy rates Strategic Plan MeasureSBP03c Innovation centres - tenant businesses making use of business su Strategic Plan Measure

Adults who have had a safeguarding assessment which leads to a safeguarding plans 

SBP07 Journey time per mile during the morning peak (average mins) Strategic Plan MeasureSBP09 Roads where maintenance should be considered - non-principal Strategic Plan MeasureSBP10 Roads where maintenance should be considered - unclassified Strategic Plan MeasureSBP11 Local bus and light rail passenger journeys originating in the authoStrategic Plan MeasureSBP14 Residual household waste (per household) Strategic Plan MeasureSBP16 CO2 emissions - annual reductions (under CRCEES) Strategic Plan MeasureSBP21 % aged 16-64 who are self-employed Strategic Plan MeasureSCP10a Safe/unsafe when outside in local area during the day Strategic Plan MeasureSCP10b Safe/unsafe when outside in local area after dark Strategic Plan MeasureSDP03 Performance Indicators performing on or above the regional top ti Strategic Plan MeasureSDP06 In year capital spend Strategic Plan MeasureSDP07 Day care services - total net expenditure Strategic Plan MeasureSEP01 Targeted savings for the procurement transformation programme Strategic Plan MeasureSEP02 % of invoices paid on time Strategic Plan MeasureSEP08 Running costs of operational estate as a percentage of the asset vStrategic Plan MeasureSPL09 Percentage satisfied with libraries Strategic Plan MeasureBP02.I3 % of service users who have their primary outcome fully or partly Dept Plan MeasureBP04.I2 Total expenditure on older people (aged 65+) supported in residenDept Plan MeasureREG01 % births registered within 42 days Dept Plan service standardREG02 % still-births registered within 42 days Dept Plan service standardREG03 % deaths registered within 5 days, excluding regsitrations followin Dept Plan service standardCI01 Commercial invoices paid electronically (%) Dept Plan MeasureNI 112 Rate of permanent exclusion Dept Plan MeasureLocal - CFCS Percentage of pupils achieving the English Baccalaureate Dept Plan MeasureBV082dii Tonnes waste landfilled Dept Plan MeasureLAAS6.2b Ave journeys per passholder/yr Dept Plan MeasureATC01 Expenditure on bus services Dept Plan MeasureBV156 Buildings accessible with people with a disability Dept Plan MeasureCCL01a Schools catering labour costs as a % of turnover Dept Plan MeasureCCL01d Labour costs as a % of turnover - landscape Dept Plan MeasureCCL01e Labour costs as a % of turnover - building cleaning Dept Plan MeasureSBP16b CO2 emissions from Council buildings Dept Plan Measure

Reference Indicator Type/LevelCP O7a Better levels of satisfaction with Council services CorporateCP O7b Fewer complaints CorporateCP O7c Achieving planned savings through our 'one Derby, one Council' CorporateCP O7d More people who feel involved in Council decision-making CorporateCP O7e More services showing an improvement CorporateCP O7f Achieving 'Excellent' against the Equality Framework - definitio CorporateCP O8a Raised levels of engagement among employees CorporateCP O8b Improving levels of employee attendance CorporateCP O8c All managers successfully completing leadership development pr CorporateCP O8d All employees participating in Managing Individual Performance CorporateAHH 01A NI127 Social care quality of life DepartmentalAHH01B Prop users with control over their daily lives DepartmentalAHH S1 Percentage of repeat referrals DepartmentalAHH 01C NI130 DepartmentalAHH01D Carer reported qual of life DepartmentalAHH 01E (NI146 DepartmentalAHH 01F (NI150Mental health employment DepartmentalAHH 01G (NI145People with learning disabilities in settled accomm. DepartmentalAHH (NI149) Mental health - settled accommodation DepartmentalAHH2A(i) DepartmentalAHH2A(ii) Departmental

receiving direct payments

all those receiving a service)

AHH O2B (NI125Proportion of older people (65 and over) who were still at home 9 DepartmentalAHH O2C (NI13 Delay Transfers of Care DepartmentalLocal NI132 Timing of assessments DepartmentalLocal NI133 Timing of care packages DepartmentalLocal AHH C1 ( Percentage of carers reporting that they can find the support they DepartmentalLocal AHH C2 ( Percentage of carers who look after a vulnerable adult or disabled DepartmentalLocal AHH C3 (Number of carers who have received a Carers Assessment DepartmentalLocal AHH C4 (Number of carers who receive a Personal Budget DepartmentalLocal AHH C5 Percentage of people newly diagnosed with dementia helped thro DepartmentalNI135 Carers services, advice and information DepartmentalLocal AHHD40 DepartmentalBISDPM1 Number of sustainable micro providers DepartmentalBISDPM2 Number of personal assistants in employment DepartmentalBISDPM3 DepartmentalBISDPM5 Successful delivery of IT developments DepartmentalYAHPM1 DepartmentalLocal 01 YAHP Estimated annual financial value of additional benefits DepartmentalYAHPM3 NI156 Number of households living in Temporary Accommodation DepartmentalYAHPM4 The number of people placed in bed and breakfast accommodatio DepartmentalYAHPM5 Number of homelessness preventions DepartmentalYAHPM6 Number of homelessness acceptances DepartmentalLocal 07 YAHP Number of single homeless people supported to access education,DepartmentalYA&H PM8 NI15Number of affordable new homes provided. DepartmentalLocal 11 YAHP % of new tenants satisfied with their new home. DepartmentalYAHPM10 No of private sector vacant dwellings that are returned into occup DepartmentalLocal 14 YAHP Number of vulnerable people helped to remain in their own homes DepartmentalLocal 30 NI141 Percentage of vulnerable people achieving independent living. DepartmentalLocal 31 NI142 Percentage of vulnerable people who are supported to maintain indDepartmentalLocal 32 YAHP Percentage of young people supported to access education or em DepartmentalLPI 52c Percentage of Adult Services complaints responded to within statuDepartmentalLPI 52g Percentage of Housing complaints responded to within timescale DepartmentalCPM 9 Process in- year secondary admission applications within the 20 scDepartmentalCPM10 Increase the number of Reception and Junior Transfer online applicDepartmentalCPM2a To manage sufficiency and promotion of FFE places to ensure 90% tDepartmentalCPM2b 250 children to access the two year old childcare place with an incrDepartmentalCPM3 DepartmentalCPM5 DepartmentalCPM11 Manage positive relationships to support the development of ou DepartmentalCPM12 Evidence of stakeholder engagement in the development of servic DepartmentalEIISS PM17 / N Care leavers in employment, education or training (NI 148) DepartmentalEIISS PM01 Referrals to social care DepartmentalEIISS PM02 Number of family graded care profile DepartmentalEIISS PM03a Number of lead professionals around child plans DepartmentalEIISS PM03b Number of MAT team cases (Level 2 cases) DepartmentalEIISS PM04 Fewer children with safeguarding plans DepartmentalEIISS PM05 / Total number of children looked after (SSPM07) DepartmentalEIISS PM20 Number of families support through parenting programmes in childDepartmentalEIISS PM16 / NI16–18-year-olds who are not in education, training or employment DepartmentalEIISS PM21 Number of home support programmes – Section 17s DepartmentalEIISS PM22 DepartmentalEIISS PM23 Number of children worked through family group conferencing (F DepartmentalEIISS PM24 Number of children who are LAC under 5 who are linked to a childrDepartmentalEIISS PM25 Number of children under 5 who have a child protection plan who arDepartmentalEIISS PM26 Number of children on any plan living with DV Departmental

(2012/13 Schemes: Ashgate Primary PCP, Arboretum Extension, Homefields Extension, Littleover Extension Phase1, Markeaton PCP, Springfield ASD Unit)a. on target time

EIISS PM27 Kinship care DepartmentalEIISS PM28 User perceptions measured – number of spider-grams completed anDepartmentalL&I PM01 Achievement of at least 78 points across the Early Years Foundat DepartmentalL&I PM02 Achievement at level 4 or above in both English and Maths at Key DepartmentalL&I PM03 Achievement of 5 or more A*-C grades at GCSE or equivalent incl DepartmentalL&I PM05 Reduction in the number of schools where fewer than 40% of pupi DepartmentalL&I PM11 Achievement gap between pupils eligible for free school meals andDepartmentalL&I PM12 Achievement gap between pupils eligible for free school meals andDepartmentalL&I PM20 Long term fixed term exclusions in school (measured in days) DepartmentalL&I PM21 The number of qualifications, up to and including Level 2, achieve DepartmentalL&I PM22 / NI1 DepartmentalL&I PM23 Percentage of inspected services settings and institutions that are DepartmentalL&I PM04 Reduction in the number of schools where fewer than 60% of pupilDepartmentalL&I PM14 The Special Educational Needs (SEN)/non-SEN gap - achieving KeDepartmentalL&I PM18 Rate of permanent exclusions from school (NI 114) DepartmentalL&I PM06 Achievement of a Level 2 qualification by the age of 19 (NI 79) DepartmentalL&I PM15 DepartmentalL&I PM17 Key Stage 4 attainment for Black and minority ethnic groups (NI 1 DepartmentalL&I PM16 Key Stage 2 attainment for Black and minority ethnic groups (NI 1 DepartmentalNI 87 Secondary school persistent absence rate (NI 87) DepartmentalNI 89 Reducing the number of failing schools (NI 89a) DepartmentalSS PM10 Participation of children looked after in their statutory reviews DepartmentalSS PM04 / EIIS DepartmentalSS PM15 DepartmentalSS PM16 DepartmentalSS PM17 DepartmentalSS PM01 Percentage of looked after children that were adopted DepartmentalSS PM02 Percentage of looked after children who had their statutory health DepartmentalSS PM09 Ratio of looked after children from minority ethnic groups to childreDepartmentalSS PM11 Engagement of children in care DepartmentalSS PM13 / L&I Percentage of looked after children with a current PEP DepartmentalSS PM18 Looked after children cases which were reviewed within the requir DepartmentalSS PM07 / EIIS Children looked after (EIISS PM05) DepartmentalSS PM14 Children in care achieving 5 A*-C GCSEs (or equivalent) at Key S DepartmentalSS PM20 Replacement of child practitioners with social workers DepartmentalSS PM21 Number of time-limited and long term foster carers DepartmentalL&I PM08 Children in care reaching level 4 in English at Key Stage 2 (NI 99) DepartmentalL&I PM19 Children in care reaching level 4 in Maths at Key Stage 2 (NI 100) DepartmentalSS PM03 DepartmentalSS PM05 Proportion of children subject to a child protection plan from minoriDepartmentalLPI 52b Percentage of CYP complaints responded to within statutory timesDepartmentalCNP PM1 Reduction in the arrest rate for IOM DepartmentalCNP PM7 Successful completions from treatment as a percentage of the totaDepartmentalCNP PM8 Proportion of clients exiting in the year to date who successfully DepartmentalCNP PM16 Increase budgets devolved to communities DepartmentalCNP PM18 Increase the numbers of people involved in neighbourhood board DepartmentalCNP PM19 Increase in the number of care planned discharges for young peopDepartmentalCNP PM20 Successful completions from treatment as a percentage of the totaDepartmentalCNP PM22 Increase the proportion of appropriate MARAC cases that the advoDepartmentalCNP PM23 Develop a training package to deliver forced marriage and domestiDepartmentalCNP PM24 Proportion of referrals to the Crime Prevention team which are re DepartmentalCNP PM25 Increase the number of young people that gangs prevention work iDepartmentalCNP PM26 Decrease in the risk status of individuals in Channel DepartmentalCNP PM27 Increase the number of programmes delivered to higher education inDepartmental

CNP PM28 Increase the number of individuals receiving WRAP training DepartmentalCNP PM29 Increase the percentage of extreme narratives which have counterDepartmentalCNP PM30 Increase the number of people involved in Gangs Advisory Group DepartmentalCNP PM31 Increase the number of statutory enforcement interventions for ganDepartmentalCNP PM32 Percentage of identified young people most at risk of gang involv DepartmentalCNP PM33 Percentage of respondents satisfied with support from the Partn DepartmentalCNP PM34 Percentage of funding committed within relevant frameworks DepartmentalCNP PM35 Reduce the repeat anti-social behaviour referrals rate DepartmentalCNP PM36 Reduction in the occurrences of assault with less serious injury DepartmentalCNP PM37 Percentage of MIPs completed DepartmentalEaRS PM2a Fewer reportable accidents within the Council DepartmentalEaRS PM2c The percentage reduction in premises categorised as highest risk (CDepartmentalEaRS PM3 Compliance with legal requirements & Council policy as based on DepartmentalEaRS PM4 Confidence in management rating as based on the findings of the DepartmentalEaRS PM5 Number of H&S training courses delivered by corporate H&S staff DepartmentalEaRS PM6 Percentage of annual H&S audit programme achieved DepartmentalEaRS PM7a Level of customer satisfaction with annual Corporate H&S inspecti DepartmentalEaRS PM7b Level of customer satisfaction with Corporate H&S training course DepartmentalEaRS PM12 Number of new businesses signed up to ‘Buy with Confidence’ s DepartmentalEaRS PM14 Number of dwellings and shared houses improved to acceptable staDepartmentalEaRS PM15 Percentage of tenants who perceive their health and wellbeing ha DepartmentalEaRS PM16 Level of customer satisfaction with regulatory services DepartmentalEaRS PM17 Percentage of overall sickness absence within the Council due to DepartmentalEaRS PM18 Percentage of premises compliant with alcohol licensing condition DepartmentalEaRS PM19 Number of joint licensing visits carried out with partner organisatio DepartmentalEaRS PM20a Percentage of clients informed about the general principles of the lDepartmentalEaRS PM20b Percentage of clients informed about the general principles of the DepartmentalEaRS PM21 Level of customer satisfaction for the design and procurement of bDepartmentalEaRS PM22 Percentage of Environmental Protection service requests respondedDepartmentalEaRS PM23 Number of applications for memorials as a proportion of total cremDepartmentalEaRS PM24 Proportion of complainants about Derby traders referred to Tradin DepartmentalEaRS PM25 Proportion of Food Hygiene Rating Scheme rated premises achievingDepartmentalEaRS PM26 Corporate Values - Achieve a minimum average rating of 3 for ser DepartmentalL&C PM1 More people satisfied with leisure centres DepartmentalL&C PM2a More people satisfied with libraries DepartmentalL&C PM2b More people satisfied with museums DepartmentalL&C PM3 Customer satisfaction score/rating for Parks DepartmentalL&C PM4 Increase in attendances at Derby Live events and performances DepartmentalL&C PM5 Increase in attendances in leisure centres DepartmentalL&C PM6a Increase in gym memberships DepartmentalL&C PM6b Increase in pay as you play gym attendances DepartmentalL&C PM6c Increase in participation in coaching courses DepartmentalL&C PM7 Increase in income generation across L&C DepartmentalL&C PM8 Green Flag status achieved for Chaddesden Park DepartmentalL&C PM9a Increase in volunteering/involvement of the community in - Derby DepartmentalL&C PM9b Increase in volunteering/involvement of the community in - Muse DepartmentalL&C PM9c Increase in volunteering/involvement of the community in - Librari DepartmentalL&C PM9d Increase in volunteering/involvement of the community in - Leisure DepartmentalL&C PM9e Increase in volunteering/involvement of the community in - LesiureDepartmentalL&C PM11 Increase in young people aged 11 to 16 joining The Movement DepartmentalL&C PM12 Number of people referred onto the b-you programme DepartmentalP&FM PM1 More people cycling DepartmentalP&FM PM6 Percentage of LTP annual programme delivered as planned (RAG DepartmentalP&FM PM7 Percentage of Local Wildlife Sites where positive conservation ha Departmental

P&FM PM8 Percentage of Property Maintenance annual programme deliveredDepartmentalP&FM PM9a Processing of ‘minor’ planning applications within 8 weeks (nationaDepartmentalP&FM PM9b Processing of ‘minor’ planning applications within 13 weeks (local DepartmentalP&FM PM9c Processing of ‘householder’ planning applications within 8 weeks (lDepartmentalP&FM PM9d Processing of ‘householder’ planning applications within 13 weeks (DepartmentalP&FM 1 Raising awareness of energy efficiency through campaigns and traDepartmentalP&FM 2 Adopting a Core Strategy and Infrastructure Plan that supports theDepartmentalP&FM 3 Develop and deliver a charging regime under the Community Infra DepartmentalP&FM 4 Review and restate the Council’s Climate Change Strategy DepartmentalP&FM 5 Continue to progress with the development of the ‘Our City, Our DepartmentalP&FM 6 Deliver the long term transport strategy through the Local Trans DepartmentalP&FM 7 Implement actions arising from the Planning Peer Review to imp DepartmentalP&FM 8 To secure improvements to our urban design service, through trainiDepartmentalP&FM 9 Develop and implement a corporate wide Energy Policy DepartmentalP&FM 10 Implement key stages of the Council’s Asset Management softwar DepartmentalP&FM 11 Complete the Repairs and Maintenance Procurement process DepartmentalP&FM 12 Achieve a successful accommodation move for all staff, that will DepartmentalP&FM 13 Deliver an integrated Facilities Management model in line with oneDepartmentalSP PM5a Killed and seriously injured: all DepartmentalSP PM5b Killed and seriously injured: children DepartmentalSP PM9a Missed bins: resident fault DepartmentalSP PM 9b Missed bins: crew fault DepartmentalSP PM9c Missed bins: total DepartmentalSP PM 9d Missed bin: Percentage of missed bins collected within 2 workin DepartmentalSP PM 9e Missed bins as a percentage of all household bins DepartmentalSP PM11 Percentage of household waste recycled, composted or re-used DepartmentalSP PM13a Percentage of general litter removed from roads/pavements/ highwayDepartmentalSP PM13b Percentage of fly-tipping removed from roads/pavements /highways DepartmentalSP PM13c Percentage of non-offensive graffiti removed from roads/ pavementsDepartmentalSP PM13d Percentage of offensive graffiti removed from roads/pavements /higDepartmentalSP PM13e Percentage of needles/drug litter removed from roads/pavements/ hDepartmentalSP PM13f Percentage of Street Cleansing incidents dealt with in service sta DepartmentalSP PM14 Percentage of street lights repaired in 5 working days of being rep DepartmentalSP PM15a DepartmentalSP PM15b DepartmentalSP PM16a Cost savings reinvested through service re-design (including brin DepartmentalSP PM16b Cost savings delivered through service re-design - Winter Mainten DepartmentalSP PM18 Percentage of the Devolved Budget programme held by Neighbou DepartmentalSP PM19 Percentage of LTP annual programme delivered as planned (RAG DepartmentalSP PM20 Percentage of responses to Penalty Charge Notices made within 7DepartmentalSP PM21a DepartmentalSP PM21b DepartmentalSP PM22 Bus services running to time/bus punctuality DepartmentalLPI 52d Percentage of Neighbourhood complaints responded to within 10 DepartmentalGOV PM1 Number of training sessions provided for Audit and Accounts Com DepartmentalGOV PM2 Percentage of FOIs dealt within 20 working days (missing deadlin DepartmentalGOV PM3 Percentage of VAT returns made by 20th of month DepartmentalGOV PM4 Level of satisfaction with the internal audit service - % of annual DepartmentalGOV PM5 % Woolf protocols sent to the Insurer within 10 working days DepartmentalGOV PM6 % of qualified Subject Access Requests dealt with by the Inform DepartmentalGOV PM7 Number of face to face awareness training courses delivered on infDepartmentalGOV PM8 Number of face to face fraud awareness training courses deliveredDepartmentalF&P PM4 A legally balanced budget approved by Full Council DepartmentalF&P PM6a Number of recommendations from External Audit Departmental

Percentage of highways made safe:Percentage of highways made safe:

Number of cyclists riding in Derby: Number of cyclists riding in Derby:

F&P PM9a % staff with professional qualifications a) CCAB/MCIPS DepartmentalF&P PM9b % staff with professional qualifications b DepartmentalF&P PM10a No team plans developed DepartmentalF&P PM10b % of priority training needs delivered DepartmentalF&P PM13 No of category plans identified DepartmentalF&P PM14 Savings delivered through category plans (in line with MTFP) DepartmentalF&P PM15 % spend covered by Category Plans cf total spend DepartmentalF&P PM16a % of budget managers trained and accredited: a) FPR training DepartmentalF&P PM16b % of budget managers trained and accredited: b) CPR training DepartmentalF&P PM16c % of budget managers trained and accredited: c) Financial man DepartmentalF&P PM16d % of budget managers trained and accredited: d) Contract ManageDepartmentalF&P PM17 Enabling tools rolled out to managers DepartmentalF&P PM18 Proportion of waivers which could have been avoided DepartmentalF&P PM19 Refreshed FPR and CPR DepartmentalF&P PM20 Earlier closure, including earlier sign off DepartmentalF&P PM21 Unqualified Audit opinion DepartmentalF&P PM22 % of major projects supported with finance and procurement input DepartmentalF&P PM23 Increased productivity as a result of improved working practices ( DepartmentalF&P PM24 100% of MIPs delivered DepartmentalHR PM3 All HR staff to have a MIP and PDP DepartmentalHR PM4 HR attendance in line with corporate targets DepartmentalHR PM5 Improve levels of HR customer satisfaction DepartmentalHR PM7 ODOC savings target DepartmentalHR PM8 100% of HR projects to be completed to specification or agreed deDepartmentalHR PM9 Income generated from sold services increased from 2012/13 DepartmentalHR PM10 Priority areas from the OD framework implemented. 100% key stratDepartmentalHR PM11 cost of agency staff as a % of total paybill DepartmentalHR PM12 Cost of recruitment per vacancy DepartmentalHR PM13 Average time taken to fill vacant positions DepartmentalHR PM14 Average time taken to resolve disciplinary cases DepartmentalHR PM15 Average time taken to resolve grievance cases DepartmentalHR PM16 Average number of days invested in learning & development DepartmentalHR PM17 Cost of learning & development as % of total paybill DepartmentalHR PM18 Turnover % for all leaving reasons DepartmentalBV11a / LPI73 % of top 5% of earners that are women DepartmentalBV11b / LPI74 % of top 5% of earners from black and minority ethnic communitie DepartmentalBV11c / LPI75 % of top 5% earners with a disability DepartmentalBV16 / LPI76 ( % employees declaring they meet DDA DepartmentalBV17 / LPI77 ( % employees from minority ethnic communities DepartmentalBS PM01 Business Support attendance in line with corporate targets DepartmentalBS PM02 Improve levels of customer satisfaction with Business Support Ser DepartmentalBS PM03 Support the Council's ODOC Transformation Programme and deliveDepartmentalBS PM04 All Business Support staff to have a MIP and PDP/Skills Assessm DepartmentalBS PM05 Proportion of support requests responded to/dealt with within 24 h DepartmentalBS PM06 Proportion of Business Support projects completed to specificationDepartmentalBS PM07 Proportion of Council services on the new EDRMS system DepartmentalCM PM1 Payment of invoices within 30 days DepartmentalCM PM2 Payment of invoices to small businesses within 10 days DepartmentalCM PM5 Percentage of in year collection of Sundry Debt DepartmentalCM PM9a Collect a minimum of 98.4% of council Tax within 36 months of it DepartmentalCM PM9b Collect a minimum of 99% of Business Rates within 24 months of DepartmentalCM PM10 NNDR current year collection rate 96.75% 2012/13 and 97.5% 20 DepartmentalCM PM11a Contacts managed by channel: Customer Self Service DepartmentalCM PM11b Contacts managed by channel: Assisted Departmental

CM PM11c Contacts managed by channel: Personal Customer Contact DepartmentalCM PM12 % of improvement action plans in place as a result of learning fro DepartmentalCM PM13 80% of new claims and changes processed within 5 days of customeDepartmentalCM PM14 60% of existing claims and changes processed within 14 days of recDepartmentalCM PM15a 100% of staff to have a MIP by 30/6/12 DepartmentalCM PM15b 100% staff have had a minimum of one MIP review by 31/3/13 DepartmentalCM PM15c Number of individual personal development plans DepartmentalCM PM15d Number of team training plans DepartmentalLPI 52e Percentage of Resources complaints responded to within 10 days DepartmentalCM1 Process HB claims and changes in a timely and accurate way DepartmentalCM3 Increase % of Council revenue collected through Council Tax,Bus DepartmentalCM4 Improve the customer experience by implementing the Customer DepartmentalCM5 Support all employees within Customer Services in their professi DepartmentalCM6 Develop and implement a Council Payments Strategy DepartmentalIS PM1b Satisfaction score of users using the service desk DepartmentalIS PM7 Satisfaction score for all users DepartmentalIS PM8 Number (or%?) of self service activities DepartmentalIS PM9a Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9b Number of incidents of unplanned downtime for critical systems (prDepartmentalIS PM9c Number of incidents of unplanned downtime for critical systems (prDepartmentalIS PM9d Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9e Number of incidents of unplanned downtime for critical systems (prDepartmentalIS PM9f Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9g Number of incidents of unplanned downtime for critical systems (prDepartmentalIS PM9h Number of incidents of unplanned downtime for critical systems (prioDepartmentalIS PM9a Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9b Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9k Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9l Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9m Number of incidents of unplanned downtime for critical systems (p DepartmentalIS PM9n Number of incidents of unplanned downtime for critical systems (p DepartmentalIS PM9o Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM9p Number of incidents of unplanned downtime for critical systems (prDepartmentalIS PM9q Number of incidents of unplanned downtime for critical systems (priDepartmentalIS PM10a Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10b Total time (hours) lost through the unplanned loss of critical sys DepartmentalIS PM10c Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10d Total time (hours) lost through the unplanned loss of critical syste DepartmentalIS PM10e Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10f Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10g Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10h Total time (hours) lost through the unplanned loss of critical syste DepartmentalIS PM10a Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10b Total time (hours) lost through the unplanned loss of critical syste DepartmentalIS PM10k Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10l Total time (hours) lost through the unplanned loss of critical syste DepartmentalIS PM10m Total time (hours) lost through the unplanned loss of critical sys DepartmentalIS PM10n Total time (hours) lost through the unplanned loss of critical syst DepartmentalIS PM10o Total time (hours) lost through the unplanned loss of critical sys DepartmentalIS PM10p Total time (hours) lost through the unplanned loss of critical syste DepartmentalIS PM11a Savings delivered against 2012/13 ODOC targets (supported by acDepartmentalIS PM11b Savings delivered against 2012/13 ODOC targets (supported by actDepartmentalIS PM11c Savings delivered against 2012/13 ODOC targets (supported by actiDepartmentalIS PM11d Savings delivered against 2012/13 ODOC targets (supported by actiDepartmental

IS PM12 Average time taken per ICT employee to refresh technical skills (inDepartmentalL&D PM1 Customer Surveys/Satisfaction - Registration 4x a year DepartmentalL&D PM2 Customer Surveys/Satisfaction - Legal - survey every 2 years DepartmentalL&D PM3 Legal in case feedback from clients DepartmentalL&D PM4a Scrutiny Member survey of: a) The overall support offere DepartmentalL&D PM4b The profile of O&S (ie members perception of is effectiveness) DepartmentalL&D PM5 Percentage of canvas A forms returned (electoral services) DepartmentalL&D PM6a Percentage of take up of Tell Us Once - a) Deaths DepartmentalL&D PM6b b) Births DepartmentalL&D PM7a Percentage of official searches dispatched in 5 days DepartmentalL&D PM7b Average time (days) to return a search DepartmentalL&D PM8 Average score/Mayoral engagement on the NACO 1-5 scale DepartmentalL&D PM9 % Mayoral engagements within the city boundaries DepartmentalRegen PM02 Asset Valuations completed on time DepartmentalRegen PM03 Progress with Area and thematic reviews – Number of reviews DepartmentalRegen PM04 Average occupancy rate in two main retail markets DepartmentalRegen PM05 City Centre vibrancy: footfall DepartmentalRegen PM06 City Centre office market: new ‘Grade A’ floorspace DepartmentalRegen PM07a Number of new homes provided - Osmaston DepartmentalRegen PM07b Number of new homes provided – Castleward Urban Village DepartmentalRegen PM11a More visitors to the city DepartmentalRegen PM11b More visitors staying overnight DepartmentalRegen PM12 DepartmentalRegen PM14 Number of jobs created through projects where the Council has dirDepartmentalNI151 Overall employment rate (working age) DepartmentalNI166 Median earnings of employees in the area DepartmentalNI171 New business registration rate DepartmentalSST PM01 The levels of savings delivered for each directorate as committed DepartmentalSST PM02 More employees able to work in different ways, including home-woDepartmentalSST PM03 Number of hits to the website DepartmentalSST PM07 More people getting involved in decision-making about local servi DepartmentalSST PM10 Proportion of policies/strategies that have an up to date Equality DepartmentalSST PM11 The percentage of performance measures improving after intervenDepartmentalSST PM13 Percentage of statutory returns compiled within timescale and meeDepartmentalSTT PM14 Percentage of information and performance requests delivered to DepartmentalSST PM15a Number of requests for service - Performance and Improvement DepartmentalSST PM15b Number of requests for service - Policy, Research and Engageme DepartmentalSST PM15c Number of requests for service - Communication DepartmentalSST PM16a The percentage of users satisfied with the service they have rec DepartmentalSST PM16b The percentage of users satisfied with the service they have rec DepartmentalSST PM16c The percentage of users satisfied with the service they have rece DepartmentalSST PM17 The number of staff meeting standards assessed through ManaginDepartmentalSST PM19 Proportion of press releases used by local media DepartmentalSST PM20 Percentage of employees feeling informed DepartmentalSST PM21 Number of GIS related website hits DepartmentalSST PM22 Number of GIS related intranet hits DepartmentalSST PM23 Income achieved through sold services DepartmentalLPI 52f Percentage of CEO complaints responded to within 10 days Departmental

Reference Indicator Type/Level% of new assessments not completed within 4 weeksNumber of older people (aged 65 and over) newly admitted to permanent residential care in current financial yearNumber of older people who receive reablement on hospital discharge% of people who receive a personal budget for their social care needs

Improved satisfaction levels with the city among:

% of adults with LD who live in their own  / family home

% of safeguarding investigations commenced within 24 hoursNumber of adults, aged 18-64, newly admitted to permanent residential or nursing care in current financial% of older people who are living independently after reablement (91 days later following hospital discharge)% of people who take their personal budget as a direct payment% of adults (aged 18-69) with MH who live in their own home / family homeProportion of all adults in treatment who have a successful completion

Number of young people in non-criminal justice treatment for primary alcohol use.% of adults with Learning Disabilities in paid employment

Adult social care - Right to ControlAdult social care - Reduction in Day care v an increase in community opportunitiesAdult social care - Number of carers funded to be trainedAdult social care - Number of VCS & Independent providersAdult social care - Number of dementia services developed in the CityAdult social care - Number of residential care homes (internal and external) meeting level B of the QAF

Adult social care - Increased use of Assistive TechnologyAverage SAP rating of LA owned dwellingsTenant Satisfaction with repair & maintenance% rent collected% tenants with 7+ weeks rent arrears% tenants with arrears & NSP’s servedAverage relet timesNumber of affordable homes deliveredReduce the number of long standing empty private sector homesNo: of severely overcrowded households rehousedNo: of households prevented from falling into homelessnessReduce the numbers of rough sleepersTotal user figures for ArtsTotal visitor figures for MuseumsTotal virtual visits to MuseumsDecrease in the number % of empty shops (no targets set as used to monitor market influence)Increase in footfall into the city centre during the day and evening (no targets set as used to monitor market influence)Increase in the number of night time economy venues (no targets set as used to monitor market influence)Increase in the financial contributions and in kind support from the private sector - undefinedProduce marketing strategy and plan for the city centreNumber of exercise referrals Women into Sport(B active project) Number of sessions of (Athletics, Badminton, Swimming)Number of young people taking up free swimmingTotal user figures for community centresNumber of groups signed up for self- access to community centresNumber of volunteer hours in community centres Total number of physical visits to LibrariesTotal virtual visits to LibrariesNumber attending under 5s sessionsOverall satisfaction with the service providedMunicipal waste landfilledCleanliness of streetsHousehold waste recycled/composted/divertedNumber of missed bins and complaintsNumber of targeted crime prevention campaigns and activities which contributes to the reduction in total crime in the city.Satisfaction with ParksBusiness satisfaction with Regulatory services

Number of adults in drug and alcohol treatment.

Adult social care - 1F %   of adults in contact with secondary mental health services in paid employment

Adult social care - Numbers of people in Shared Lives placements. 

Enforcement actions undertaken by City WardensNo: of people into employmentNo: of apprenticeships createdNo: of businesses startedNo: of existing businesses supportedSquare metres of employment floor space developedQualifications achieved through European Social fundOccupancy rates of supported business unitsNo: of potholes repairedTransport - No: of traffic light installations replaced as part of planned maintenanceTransport - No: of street lights repairedTransport - No: of road maintenance schemes completedTransport - No: of footway maintenance schemes completedTransport - No: of children who have received pedestrian or cycle trainingPlanning - Speed of decision on major planning applicationsPlanning - Successful resolution of contraventions of planning controlPlanning - No: of Tree Preservation Orders reviewedIndicator to be based on complaints received - details to followMarkets - % of stalls occupancyLet property voids - lost income (no targets set as used to monitor market influence)Let property voids - number of properties (no targets set as used to monitor market influence)% of properties carrying out Anti Social Behaviourestos monitoring reports where required% of properties making water hygiene monitoring reports where requiredCapital receipts from property disposals1st legal action on new matters - target of 5 workings days or milestone (eg. draft contract issued)Satisfaction ratingsReduce external spendBenchmark on costNumber of new cases opened/old cases closedPercentage of non-exempt individual decisions of the Executive published within 1 working day of the decisionCustomer satisfaction with translation servicesCustomer satisfaction with interpretation servicesPercentage of attendees at all Project Management Network activities who strongly agree that they add value or would recommend toPercentage of CPMO Internal Customers who agree or strongly agree that the team add value and should continueAcknowledgement of Electoral Registration Claim forms within 5 working days of receiptPercentage uptake of local media stories based on news releases issued by the council's communications & digital media teamNumber of unique visits to leicester.gov.ukPercentage of engagements attended by Leicester's 3 civic dignitaries which are held within the city boundarPercentage of engagements attended by Leicester's 3 civic dignitaries which are hosted/arranged/attended by mixed/ethnic minoritCompliance with electoral timetableData quality audits Information ManagementFOIA requests closed on time Information ManagementUnit cost per contact Customer Services

Telephone performance Customer Services% of ICT operational incidents resolved at first point of contact% of ICT operational incidents fixed within 4 hoursAverage queuing time (after messaging ends) when contacting the ICT Support Centre (seconds)95% of All properly completed Short Forms processed within 2 working days (MPacey)100% of Assessments returned to Social Worker within 2 working days providing SS59a completed correctly 100% of supplier invoices processed for payment and sent to Exchequer team within the supplier trading terms Motor claims -time taken to settle claims/claims received to present date Property claims -time taken to settle claims/claimsreceived to present date

% of enquiries resolved at first point of contact – Customer Services

Public Liability -time taken to settle claims/claims received to present date Employers Liability-time taken to settle claims/claims received to present date Respond to phone within 20 seconds % satisfaction rate with the HR ServiceAverage time to recruit new staffRatio of employees to HR staffStaff movement on salary scale% training courses running at capacity% satisfaction rate with the Council’s Occupational Health ServiceChildren's homes judged good/outstandingChildren in care reaching national benchmarks at age 16Initial assessments carried out within 10 working daysCPP for a second or subsequent timeStability of LAC: number of moves Children in care reaching national benchmarks in English at age 11CIC reaching level 4 in Mathematics at KS2 Care leavers in suitable accommodation Care leavers in EETTimeliness of placements of LACStability of LAC: length of placement CPP lasting 2 years or moreReferrals going on to initial assessment Child protection cases reviewed in timeAverage time between a child entering care and moving in with its adoptive familyEmotional and behavioural health of CICLAC reviews in timeCore assessments carried out within 35 workingEarly Years Foundation Stage gapInequality gap of L2 by age 19Primary school exclusionsSecondary school exclusionsNEETRate of proven re-offendingYoung offenders in custody% Young offenders in EET% of special schools and PRUs judged good or outstandingEarly years/childcare settings judged good/outstandingPrimary schools judged good/outstandingSecondary schools judged good/outstandingProgression in English KS1-KS2Progression in Mathematics KS1-KS2Expected progress in English KS2 - KS4Expected progress in Mathematics KS2 - KS4Parents receiving highest secondary school preferencePost-16 settings judged good/outstandingParents receiving highest secondary school preference% of primary schools judged inadequate% of secondary schools judged inadequateFTE to youth justice systemSchool readiness at age 4/5Attainment against national benchmarks at age 11Attainment against national benchmarks at age 16Level 3 qualification by 19 Primary school persistent absence rate (15% of Lessons)

Secondary school persistent absence rate (15% of Lessons)Disadvantaged children achieving expected levels in KS1 - ReadingDisadvantaged children achieving expected levels in KS1 - writingDisadvantaged children achieving expected levels in KS1 - MathematicsDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children ahieving L4 at Key Stage 2 in Eng and MathematicsDisadvantaged children making Expected prgress in English KS1-KS2Disadvantaged children making Expected progress in Mathematics KS1-KS2SEN children making expected progress from KS1 to KS2 EnglishSEN children making expected progress from KS1 to KS2 in MathematicsDisadvantaged pupils achieving 5 A* to C GCSEs including English and Mathematics at KS4Disadvantaged children making expected progress in English KS2 - KS4Disadvantaged children making expected progress in Mathematics KS2 - KS4SEN pupils making expected progress KS2-KS4 in EnglishSEN pupils making expected progress KS2-KS4 in MathematicsLevel 2 qualification by 19 % Reduction in persistent absentees - Primary% Reduction in persistent absentees - SecondaryDisadvantaged children - School readiness at age 4/5Infant Mortality - rate per 1000 (3yr ave)

Reference Indicator Type/LevelAM 3 Actual income for the year to date compared to budget for that per CostAM 4 Actual income for the year to date compared to income received foCostACC 1 Actual spend for the year to date compared to budget for that peri CostBS 2 Actual spend to date this year compared to the same period last y CostACC 2 Actual spent to date this year compared to the same period last yeCostDEM 4 Actual ward budget spent to date for this year compared to the sa CostSE 5 Affordable homes delivered as a percentage of new properties builtPerformanceHS 3 Annual cost per active Housing Register application CostHM 6 Appointments kept as a percentage of appointments made PerformanceAUD 3 Audit cost per million pounds turnover CostBE 5 Average (YTD) end-to-end time for processing benefit claims cha PerformanceBE 4 Average (YTD) end-to-end time for processing new benefit claims PerformancePH 3 Average amounts of Decent Homes grants for Private Owner OccuCostSE 3 Average annual cost per Lincoln residential address for Strategic CostHM 3 Average cost of a reactive repair CostEST 4 Average cost of caretaking per high rise flat CostEST 3 Average cost of caretaking per low rise flat CostDCT 3 Average cost of processing supplier invoices CostPOLL 3 Average cost of regulating an environmental permitting process CostHV 3 Average cost of Void repairs CostAB 3 Average cost per Anti Social Behaviour incident CostINS 3 Average cost per claim handled (all claims) - Cost and settlement CostDCT 4 Average cost per debtor invoice raised CostBDI 3 Average cost per device managed CostNNAW 4 Average cost per service request of dealing with animal related se CostNNAW 3 Average cost per service request of dealing with noise and nuisan CostRES 6 Average cost per sports pitch CostEM 6 Average days to resolve Anti Social Behaviour cases involving leg PerformanceEM 5 Average days to resolve Anti Social Behaviour cases not involving PerformanceFHS 6 Average end to end for Advice & Guidance (cumulative data) PerformanceFHS 7 Average end to end time for complaints (cumulative data) Performance

FHS 8 Average end to end time for consultations (cumulative data) PerformanceEM 3 Average Management cost per property CostBC 8 Average number of conditions per plan vetted PerformanceHV 6 Average number of offers per property PerformanceEST 5 Average number of working days between cleaning visits PerformanceCC 7 Average percentage utilisation of Telecare lines PerformanceCC 9 Average percentage utilisation of Tunstall lines PerformanceHM 9 Average Productivity of operatives PerformancePS 5 Average quarterly income per space CostAUD 6 Average satisfaction with the audit service SatisfactionRES 7 Average subsidy per sports pitch from City of Lincoln Council CostFHS 4 Average time from actual date of inspection to achieving complian PerformanceCS 8 Average time taken to answer a call to customer services PerformanceHS 5 Average waiting time for allocation of council housing after a sign PerformanceREV 4 Business Tax collection rate for Lincoln PerformancePT 6 Citizens Panel Satisfaction with Public Toilets SatisfactionCOM 4 Communication spend as a % of the authorities net revenue spen CostLEGAL 3 Cost of City of Lincoln Solicitors per 1000 head of population CostCCTV 3 Cost of service per head of population CostBE 3 Cost per benefit claim assessed CostLEGAL 4 Cost per charged hour for legal advice CostHL 3 Cost per customer to the NHS of providing service against last yeaCostCS 3 Cost per enquiry CostCOM 3 Cost per head of population CostCM 3 Cost per head of population of managing plans to reduce Lincoln CiCostCPU 3 Cost per head of population of providing Policy, Equality & Diversi CostDEM 3 Cost per member for democratic services support CostPT 3 Cost per user visit CostAM 5 Cost to the council per hectare of allotment land CostSP3 Cost to the Council per visit to Yarborough Leisure Centre CostREV 3 Council Tax collection rate for Lincoln PerformanceSE 4 Cumulative number of affordable homes delivered to date this yea PerformanceRC 5 Current tenant arrears as a percentage of the annual rent debit PerformanceBE 10 Customer satisfaction with the Benefits Service SatisfactionWBL 8 Employer satisfaction with the scheme SatisfactionBC 11 End to end time from pre-completion inspection to actual completi PerformanceDM 11 End to end time to determine a planning application (Days) PerformanceDM 12 End to end time to discharge a planning condition (Days) PerformanceDM 10 End to end time to give Pre-Application advice (Days) PerformancePRS 5 Energy Costs per square metre PerformanceUR 7 Feeling of safety in public parks (users) SatisfactionUR 6 Feeling of safety in public parks as measured by citizens panel SatisfactionCCTV 6 Feeling of safety in the city centre SatisfactionPS 7 How satisfied are you with the overall parking service provided by SatisfactionHU 3 HR cost per employee CostCOM 9 Internal survey with staff etc on satisfaction with service SatisfactionPH 8 Length of time taken to approve housing assistance applications PerformancePH 6 Length of time to process a complete application for a house in M PerformanceREV 5 Level of outstanding customer changes in Council Tax team PerformancePRS 4 Level of required maintenance for priorities 1 to 3 for the financial PerformancePRS 12 Level of satisfaction with the overall quality of repairs completed SatisfactionEST 7 Levels of overall tenant satisfaction with estate caretaking service SatisfactionWM 4 Missed bins per 100,000 scheduled collections PerformanceCC 5 Net contribution to the General Fund Cost

RC 3 Net cost per property (exc salaries) for the collection of rent arrear CostCOM 5 No of communications staff as a % of total employees PerformanceCOM 6 No of press enquiries received and responded to PerformanceEM 7 No. Anti Social Behaviour cases per 1,000 dwellings PerformanceDM 19 No. of appeals received SatisfactionBC 12 No. of complaints SatisfactionDM 17 No. of complaints regarding process SatisfactionBC 9 No. of open cases (projects under construction on site) PerformanceDM 18 No. of written compliments received SatisfactionBC 13 No.of written compliments SatisfactionAB 7 Number of acceptable behaviour contracts issued PerformancePH 7 Number of accredited student properties (Private Rented) PerformanceAB 4 Number of Anti Social Behaviour complaints received per quarter PerformanceDM 8 Number of applications in the quarter PerformanceWBL 7 Number of apprentices moving into Education, Employment or TraPerformanceWBL 6 Number of apprentices recruited to the scheme PerformanceBE 8 Number of benefits customer awaiting assessment PerformanceBS 8 Number of burials carried out per quarter PerformanceBDI 5 Number of calls logged by the IT Helpdesk this quarter - Incidents PerformanceBDI 4 Number of calls logged by the IT Helpdesk this quarter - Service r PerformanceINS 4 Number of claims handled in year PerformanceCS 9 Number of complaints received SatisfactionSP5 Number of complaints received at Yarborough Leisure Centre per SatisfactionDEM 8 Number of complaints received by Democratic Services SatisfactionLEGAL 9 Number of complaints received by Legal Services SatisfactionACC 9 Number of complaints received by the Accountancy service SatisfactionBDI 7 Number of complaints received by the Business Development & ITSatisfactionDCT 11 Number of complaints received by the Debtors & Creditors service SatisfactionINS 6 Number of complaints received by the Insurance Team SatisfactionLIC 10 Number of complaints received by the Licensing Team SatisfactionPRO 6 Number of complaints received by the Procurement service SatisfactionPRS 10 Number of complaints received by the Property service SatisfactionREV 6 Number of complaints received by the revenues team SatisfactionBE 11 Number of complaints received for the Benefits Service SatisfactionHU 7 Number of complaints received within Human Resources SatisfactionDEM 9 Number of compliments received by democratic services SatisfactionLEGAL 10 Number of compliments received by Legal Services SatisfactionACC 10 Number of compliments received by the Accountancy service SatisfactionBDI 8 Number of compliments received by the Business Development & ISatisfactionDCT 12 Number of compliments received by the Debtors & Creditors servi SatisfactionINS 7 Number of compliments received by the Insurance Team SatisfactionLIC 11 Number of compliments received by the Licensing Team SatisfactionPRO 7 Number of compliments received by the Procurement service SatisfactionPRS 11 Number of compliments received by the Property service SatisfactionREV 7 Number of compliments received by the revenues team SatisfactionBE 12 Number of compliments received for the Benefits Service SatisfactionHU 8 Number of compliments received within Human Resources SatisfactionLEGAL 8 Number of court cases completed (includes county & magistrates PerformanceBS 7 Number of cremations carried out per quarter PerformanceCS 10 Number of customer service compliments received SatisfactionPOLL 9 Number of days that PM 10's exceed the annual national air qualit PerformanceDM 14 Number of discharge of condition applications open PerformanceDM 9 Number of discharge of conditions in the quarter PerformanceHU 5 Number of disciplinaries Performance

PH 4 Number of empty homes brought back into use PerformanceCS 4 Number of face to face enquiries PerformanceLEGAL 5 Number of FOI enquiries handled per quarter PerformanceAB 8 Number of formal enforcement activities PerformanceLIC 7 Number of gambling licenses processed this quarter PerformanceHU 4 Number of grievances PerformanceAUD 5a Number of high priority recommendations outstanding - CX PerformanceAUD 5b Number of high priority recommendations outstanding - DDES PerformanceAUD 5c Number of high priority recommendations outstanding - DHCS PerformanceAUD 5d Number of high priority recommendations outstanding - DOR PerformanceUR 5 Number of incidents addressed PerformanceCCTV 4 Number of incidents alerted by CCTV operators PerformanceDCT 6 Number of invoices paid per FTE PerformanceDM 13 Number of live planning applications open PerformanceDM 15 Number of live pre-application advice cases open PerformanceCS 7 Number of new users to MyInfo this quarter PerformanceHM 8 Number of open repair jobs in the system PerformanceAM 6 Number of people on the waiting list PerformanceDM 7 Number of pre applications in the quarter PerformanceLIC 6 Number of premises related licenses processed this quarter PerformancePH 5 Number of private homes made decent using housing assistance PerformanceCCTV 5 Number of requests to follow an incident PerformanceLEGAL 7 Number of right to buy transactions PerformanceUR 4 Number of school visits PerformanceNNAW 5 Number of service requests received for noise and nuisance PerformanceNNAW 6 Number of service requests received for the animal warden PerformanceNNAW 9 Number of stray dogs caught by City of Lincoln Council each year PerformanceLIC 8 Number of taxi related licenses processed this quarter PerformanceCS 5 Number of telephone enquiries PerformanceCM 6 Number of tonnes of CO2 that the City council has reduced by the PerformanceCM 4 Number of tonnes of CO2 that the City of Lincoln Council has emittPerformanceCS 6 Number of users of logged into the self service system MyInfo this PerformancePT 4 Number of visits PerformanceSP4 Number of visits to Yarborough Leisure Centre per quarter PerformanceAB 6 Number of warning letters issued PerformanceEM 4 Overall average days to resolve Anti Social Behaviour cases PerformanceLIC 5 Overall cost of licensing function CostBC 5 Overall cost per head of population CostPH 10 Overall how satisfied are you with the way your case has been ha SatisfactionBC 6 Overall income per head of population CostPS 6 Overall percentage utilisation of all car parks (P8) PerformanceCC 10 Overall satisfaction with the Control Centre Service SatisfactionHS 10 Overall satisfaction with the service received from the property sh SatisfactionAUD 4 Percentage completion of the audit plan PerformancePRS 7 Percentage Occupancy levels for investment property PerformanceAM 8 Percentage occupancy of allotment plots PerformanceHL 5 Percentage of all NHS targets met for Health Trainer Service Prov PerformanceHL 4 Percentage of all NHS targets met for Physical Activity Interventio PerformanceCPU 7 Percentage of all Policy Unit projects on target for completion PerformancePRS 9 Percentage of all repairs completed to category on time PerformanceAM 7 Percentage of allotments let but not being used by plot holder PerformanceNNAW 8 Percentage of animal service requests responded to within set tim PerformanceAB 5 Percentage of Anti Social Behaviour complaints responded to withiPerformanceDM 16 Percentage of applications approved Satisfaction

WBL 5 Percentage of apprentices completing on time PerformanceEST 6 Percentage of blocks inspected meeting cleaning standards PerformanceCC 6 Percentage of calls answered within 60 seconds PerformancePT 5 Percentage of City Centre Toilets rated 5 Star PerformancePOLL 10 Percentage of companies receiving environmental permit inspectionSatisfactionCPU 4 Percentage of corporate minutes sent out within one working day PerformanceRC 6 Percentage of court orders discharged during the period, against t PerformanceRES 18 Percentage of customers satisfied with community centres SatisfactionHL 6 Percentage of customers satisfied with the service SatisfactionHU 6 Percentage of employee turnover PerformanceDEM 7 Percentage of Executive minutes published within 4 days PerformanceBDI 6 Percentage of first time fixes PerformanceLEGAL 6 Percentage of FOI requests responded to within statutory guidelin PerformanceGM 5 Percentage of grass verges cut achieved against set frequency PerformanceGM 4 Percentage of green flag awards achieved against annual target PerformanceINS 5 Percentage of insurance claims successfully defended per year PerformanceDCT 7 Percentage of invoices paid within 30 days PerformancePOLL 5 Percentage of Local Authority environmental permit subsistence c PerformanceBC 14 Percentage of Market Share held in Lincoln City SatisfactionCPU 6 Percentage of measures updated within the agreed timescales PerformancePOLL 8 Percentage of NO2 diffusion tubes demonstrating a downward trendPerformanceNNAW 7 Percentage of Noise and Nuisance service requests responded to wPerformanceSE 6 Percentage of occupants of new affordable housing that we have eSatisfactionFHS 5 Percentage of official controls that should have been completed anPerformancePOLL 6 Percentage of planned environmental permit inspections completePerformanceFHS 3 Percentage of premises fully or broadly compliant with Food Healt PerformanceCOM 7 Percentage of press releases covered PerformanceCM 5 Percentage of projects on schedule within the annual Carbon FootpPerformanceDEM 6 Percentage of properties with citizens on the electoral register a PerformanceRES 5 Percentage of quarterly income achieved to budget for markets CostHM 4 Percentage of reactive repairs completed within 20 working days PerformanceHV 7 Percentage of rent lost through dwelling being vacant PerformanceHM 5 Percentage of repairs fixed first time PerformanceRES 19 Percentage of residents satisfied with Indoor Market SatisfactionCOM 11 Percentage of respondents 'satisfied' with the Communications serSatisfactionCOM 10 Percentage of respondents 'very satisfied' with the CommunicationSatisfactionCPU 5 Percentage of responses from Citizens Panel members to Citizen PerformanceBE 9 Percentage of risk-based quality checks made where Benefit entitl PerformanceSC 5 Percentage of streets achieving EPA standards for cleanliness standPerformanceSC 4 Percentage of streets achieving EPA standards for environmental clePerformanceSC 3 Percentage of streets achieving EPA standards for environmental clPerformanceHM 11 Percentage of tenants satisfied with repairs and maintenance SatisfactionEM 8 Percentage of tenants satisfied with the landlord's services overall SatisfactionRC 7 Percentage of tenants satisfied with value for money for rent SatisfactionPRS 8 Percentage of total rent potential from investment properties PerformanceRES 16 Percentage of total users that are concessionary PerformanceHM 7 Percentage of visits out carded PerformanceDEM 5 Percentage of ward budget funds spent at the end of each quarter PerformanceWM 5 Percentage of waste recycled or composted PerformanceAB 9 Percentage satisfaction with how Anti Social Behaviour complaintsSatisfactionRES 17 Percentage Satisfaction with the number and quality of play areas SatisfactionAB 10 Percentage satisfaction with the outcome of the Anti Social Behav SatisfactionPRO 4 Percentage spend on contracts that have been awarded to local coPerformanceCOM 8 Press releases / briefings created Performance

PRO 5 Procurement Lincolnshire Satisfaction SatisfactionRC 4 Rent collected as a proportion of rent owed (BV66a) PerformanceGM 6 Satisfaction levels of parks and open spaces SatisfactionEM 9 Satisfaction levels of the victim in the way we have dealt with the SatisfactionCM 7 Satisfaction of citizens with the councils approach to monitor the c SatisfactionNNAW 10 Satisfaction of citizens with the level of enforcement work for noi SatisfactionBS 9 Satisfaction of Funeral Directors with the service received SatisfactionAM 9 Satisfaction with allotments service SatisfactionSC 6 Satisfaction with cleanliness of land managed by Council SatisfactionWM 7 Satisfaction with recycling service SatisfactionWM 6 Satisfaction with refuse service SatisfactionHV 8 Tenant satisfaction with their new home SatisfactionACC 7 The average interest rate paid on borrowing compared to the Tre PerformanceHV 4 The average relet time for general needs PerformanceHV 5 The average relet time for housing for older people PerformanceACC 6 The average return in investment achieved above or below the (avPerformanceHM 10 The average SAP (Standard Assessment Procedure) energy efficienPerformanceHS 4 The average time taken from initial customer contact for a housingPerformanceRES 8 The direct cost per user for the Bracebridge Community Centre CostRES 9 The direct cost per user for the Grandstand Community Centre CostRES 10 The direct cost per user for the Moorland Community Centre CostRES 11 The direct cost per user for the St Giles Community Centre CostRES 12 The direct cost per user for the Sudbrooke Drive Community Cent CostHS 9 The number of Homelessness applications taken within the Housi PerformanceHS 7 The number of housing applicants who have been accepted on the PerformanceHS 6 The number of housing applications in the process of being managPerformanceHS 8 The number of people currently on the housing waiting list PerformanceLIC 9 The number of premises licenses suspended for non-payment PerformanceBC 10 The number of re-visit site inspections PerformanceRES 14 The number of sport pitches hired annually PerformanceCPU 8 The overall level of Director and Assistant Director satisfaction wit SatisfactionRES 13 The percentage occupancy of market stalls as an average across tPerformancePOLL 7 The percentage of NO2 diffusion tubes that are showing NO2 levels PerformancePH 9 Time taken from first contact for a service request to case closed PerformanceACC 3 Total cost of accountancy as a proportion of revenue spend CostCC 8 Total number of calls received each quarter PerformanceDCT 5 Total number of invoices paid PerformanceDCT 8 Total number of invoices raised PerformanceDCT 9 Total number of invoices raised per FTE PerformanceRES 15 Total number users across all community centres per quarter PerformancePRS 3 Total spend on responsive repairs per square metre CostBC 7 Total time to approve or refuse a Building Regulations application PerformanceBS 6 Unit cost per burial CostBS 5 Unit cost per cremation (excluding capital costs) CostBE 7 Upper control limit for processing benefit claims changes of circ PerformanceBE 6 Upper control limit for processing new benefit claims (YTD) PerformancePRO 3 Value for money achieved - the amount saved after fees have bee CostPOLL 4 Varience of income against total cost for environmental permitting CostACC 4 Was the annual budget and council tax approved by Council withinPerformanceACC 5 Was the annual statement of accounts approved by Members withiPerformancePRS 6 Water Costs per square metre Performance

Reference Indicator Type/LevelPercentage of children developing well across all areas of the ear Nottingham PlanNottingham's ranking against all local authorities for percentage of Nottingham Plan

C&F068C&F069

Percentage of children in year 6 with height and weight recorded Nottingham PlanNumber of first-time entrants to the Youth Justice Service Nottingham PlanRate of teenage pregnancies (per 1,000) Nottingham PlanPercentage of pupils achieving 5 or more A*-C GCSE's including Nottingham Plan

FN5b Nottingham's ranking in most improved local authorites for perce Nottingham PlanPercentage of pupils leaving school with no qualifications Nottingham PlanPer capita reduction in CO2 emissions in the Local Authority area Nottingham PlanPercentage of household waste sent for reuse, recycling and com Nottingham PlanPercentage of energy generated from low or zero carbon emissionNottingham PlanMortality rate per 100k population from all circulatory dieseases a Nottingham PlanPrevalence of smoking aged 18+ within the city Nottingham PlanProxy trend indicator of overweight and obese adults Nottingham PlanPercentage of adults participating in 3 x 30 minutes moderate physNottingham PlanNumber of alcohol related hopsital admissions per 100,00 populat Nottingham PlanPercentage of people with poor mental health Nottingham PlanPercentage of residents satisfied with their neighbourhood (across Nottingham PlanPercentage variance below the city average in resident satisfactio Nottingham PlanNumber of net new homes since 2008 (cumulative) Nottingham PlanPercentage of new dwellings built outside the city centre with 3+ Nottingham PlanPercentage of people that believe that people from different backgrNottingham PlanPercentage of people who feel they can influence decisions in theirNottingham PlanNumber of local bus and light rail passenger journeys originating i Nottingham PlanPercentage of people receiving income based benefits living in homNottingham PlanOverall number of crimes Nottingham PlanNumber of core Anti Social Behaviour calls to the police Nottingham PlanPercentage of people successfully completing treatment as a proporNottingham PlanTotal proven reoffending rate for all adult and juvenile offenders Nottingham Plan

WN1 - NI151 Overall employment rate (working age) Nottingham PlanPercentage of adults with at least Level 2 qualifications Nottingham PlanNottingham's ranking in the most deprived authorities in England Nottingham PlanNumber of neighbourhoods in the most deprived 5% nationally Nottingham PlanPercentage of children living in households dependent on out-of-wNottingham PlanPercentage growth in Nottingham GVA (per capita) Nottingham PlanTotal number of jobs in the science and technology sectors Nottingham PlanPercentage growth in the visitor economy Nottingham PlanNumber of internationally significant cultural and sporting events d Nottingham PlanPercentage of new business starts Nottingham Plan

CP Cleansing Index Council PlanCP Number of PV Panels installed Council PlanCP Employment rates of disabled people, different ethnic groups and Council Plan

Percentage of 16-18 years old city resident young people who are Council PlanC&F054 % of NCC AL maintained secondary schools, academies & special schDEV086 Proportion of households with hourly or better daytime bus service tCouncil Plan

Satisfaction with public transport in Greater Nottingham Council PlanDEV100 Satisfaction with public transport information in Greater Nottingha Council PlanCP Percentage of bus routes fully accessible for disabled people Council PlanCP Number of council houses built Council PlanCP Number of affordable houses built Council PlanCP Percentage of landlords in unified accreditation scheme Council PlanDEV055 Sustain Nottingham’s top 5 ranking for shopping (outside West En Council PlanDEV054 Percentage of vacant shops Council PlanCOM059 Number of local parks awarded green flags Council PlanCOM058 Satisfaction of popular events (as measured through event evaluatCouncil PlanCOM057 Satisfaction of Parks & Open Spaces (Green Stat Survey) Council Plan

C&F070C&F055C&F057C&F051

C&F071COM073COM074COM075C&F063C&F064C&F065COM072C&F066C&F067COM066COM067DEV087DEV053COM068COM069DEV088DEV089COM052COM053COM070COM071

DEV090DEV091DEV092DEV093DEV094DEV095DEV096COM076DEV097

DEV069Council Plan

C&F059 % Child protection cases reviewed within required timescales Council Plan% absence in primary schools Council Plan

C&F060 Number of referrals to children’s Social care Council PlanC&F061 Number of re-referrals to children’s Social Care Council Plan

% of families engaged within reach areas Council PlanDEV063 Customer satisfaction level with Nottingham City Homes repairs serCouncil Plan

% of respondents who were satisfied with the way they were treat Council PlanC&F052 Percentage absence in City Primary Schools ManifestoC&F053 Percentage of pupils achieving any qualification ManifestoC&F056 Percentage of elderly residents given the option of a personal bud ManifestoCOM051 Number of dog control orders in place ManifestoCOM054 Number of licensed premises ManifestoCOM055 Number of Trading Standards operations carried out per year ManifestoCOM056 Numer of DPPO's in place ManifestoCOM060 Number of Community Green Flags awarded ManifestoCOM061 Number of repeat victims of hate crime ManifestoCOM062 Number of reported hate crimes ManifestoCOM063 Number of owner occupied and private rented homes receivig solid ManifestoCOM064 Number of private rented homes receiving loft insulation ManifestoCOM065 Number of private rented homes receiving cavity wall insulation ManifestoCOM077 Number of burglaries in student accomodation ManifestoCOM078 Percentage of Fly Tipping removed within 24 hours ManifestoCOM079 Percentage racist/offensive grafitti removed within 24 hours ManifestoCOM080 Percentage of grafitte removed within 48 hours ManifestoDEV051 Number of improved on-road cycle routes per year ManifestoDEV056 Percentage of city based post 16 providers who have developed theManifestoDEV057 Number of people supported in self-employment ManifestoDEV058 Unemployment rate amongst city residents ManifestoDEV059 Nottingham's ranking compared to other Core Cities for more school ManifestoDEV060 Percentage of drug and violence cases commissioned to CommuniManifestoDEV061 Number of Possession Orders obtained for drug and vilent offenceManifestoDEV098 Value of Property capital receipts ManifestoDEV064 Average number of days taken to complete routine responsive rep ManifestoDEV065 Routine repairs appointments met ManifestoDEV066 Number of bungalows with planning permission ManifestoDEV067 Percentage of homes meeting the Decent Homes Standard ManifestoDEV068 Customer satisfaction with the Decent Homes programme ManifestoDEV070 Number of jobs created in the construction industry for local peopl ManifestoDEV071 Number of training places created in the construction industry for ManifestoDEV072 Number of Social Enterprises created ManifestoDEV073 Number of jobs created in key sectors ManifestoDEV076 Proportion of households with half-hourly or better daytime bus servManifestoDEV077 Number of targetted 16-19 year old learners' transport costs supp ManifestoDEV078 Number of additional jobs for city residents supported by Notting ManifestoDEV079 Percentage success rate in securing dismissal of appeals ManifestoDEV080 Proportion of residents using Citycard at least once a month ManifestoDEV081 Percentage take up of Senior and Mobility citycard ManifestoDEV082 Areas based casualty reduction ManifestoDEV083 Percentage carbon emission reduction through increased walking aManifestoDEV084 Percentage reduction of contravening vehicles entering the Turnin ManifestoDEV085 Number of bus passengers using Linkbus network (millions per a ManifestoDEV099 Satisfaction with local bus services in Greater Nottingham ManifestoRES052 Percentage growth in 16-18 apprenticeships ManifestoRES053 Regional average growth in 16-18 Apprenticeships Manifesto

RES051

RES054 Percentage of Council employees who are city residents Manifesto

Definition/description Frequency of CollectionKnown Data Quality Issues% of people who believe people from different backgrounds get on well together in their local area Biennial

BiennialBiennialBiennialAnnuallyAnnually/QuarterlyAnnually/QuarterlyAnnually/QuarterlyAnnually

Time taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly/QuarterlyAnnuallyAnnually- Financial Year/QuarterlyAnnually- Financial Year/Quarterly

Air quality - % reduction in NOx and primary PM10 emissions through local authority’s estate and operations AnnuallyCollected monthly & analysis on financial year/Quarterly

Improved Local Biodiversity – proportion of Local Sites where positive conservation management has been or is being implemented AnnuallyAnnually/Cumulative data QuarterlyMonthly/QuarterlyMonthly/QuarterlyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnuallyMonthly/Quarterly

Speed of processing - Average time to process all new claims for HB and CTB (in days) Annually/QuarterlySpeed of processing:- Average time to process Notifications of Changes of circumstances for HB and CTB (days) Annually/Quarterly

QuarterlyAnnually/QuarterlyAnnually/QuarterlyAnnuallyAnnuallyAnnuallyBiennialQuarterlyQuarterly

Accuracy of processing: % of cases for which the calculation of the amount of benefit was correct on the basis of the information available to the determination for a sample of cases checked post-determination.

Number of privately owned homes with category 1 hazards made free from those hazards by the Council’s activity

Number of households for whom intervention has resolved homelessness (households/1000 AV households)Number of households accepted as statutorily homeless who were accepted as statutory homeless by the Council within the last 2 years

% of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People Surve% of adult females achieving 3x30 minutes of at least moderate intensity activity per week. (base 2006 = 19.8%)(Active People Survey) Sport England KPI2 % adult population volunteering at least one hour a week. (Active People Survey) (base 2006 = 4%)Sport England KPI3 % adult population attending a club activity (Active People Survey) (base 2006 = 20.5%)Sport England KPI4 %adult population that received tuition / coaching (Active People Survey) (base 2006 = 18.1%Sport England KPI5 % adult population that took part in sport competitions. (Active People Survey) (base 2006 = 12.7%)Sport England KPI6 % adult population satisfied with local sports provision (Active People Survey) (base 2006 = 73%)% of completers of the Be Active health referral programmed (% - no. - PCT Hub Target- note scheme change 2011/12)% of schools with Year 3 pupils that have delivered the 5/60 lifestyle change programmed

No. of jogs completed by people participating in the Jog Derbyshire scheme (base 2008 183) (Scheme funded to end 2012)No. of sport activity throughputs recorded by the local authority leisure centres (excludes spectators).

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarterlyQuarterlyQuarterlyAnnual

QuarterlyAnnual

QuarterlyAnnual

To monitor progress towards halving the nu QuarterlyQuarterlyAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnual

QuarterlyQuarterly

QuarterlyQuarterlyAnnual

QuarterlyQuarterly

Formerly NI192 - the indicator measures per QuarterlyQuarterlyQuarterlyQuarterlyAnnual

QuarterlyQuarterlyQuarterlyAnnualAnnual

QuarterlyQuarterlyAnnual

QuarterlyFormerly NI001 - the Local Government White Annual

AnnualAnnual

Formerly NI-004 - the Government aims to bui AnnualAnnualAnnual

Quarterly Reliant on all aspects of Covalent indicators being confQuarterlyAnnual

QuarterlyQuarterlyQuarterlyQuarterlyAnnual

QuarterlyAnnual

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnual

QuarterlyAnnualAnnual

Formerly NI158a - to measure progress in e QuarterlyFormerly NI158b - to measure progress in e Quarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnual

The measure will focus on participation amongst the whole target population, including those whose opportunities are limited. Evidence shows that there are inequities in levels of participation amongst some groups – lower socioeconomic groups, women, older people, black and other ethnic minority populations, and people with a limiting longstanding illness or disability have particularly low levels of participation.

This indicator relates to the DCMS’s broad Departmental Strategic Objectives to encourage both more widespread enjoyment of culture and sport and to support talent and excellence.

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnual

QuarterlyAnnualAnnualAnnualAnnualAnnual

Quarterly Reliant on all aspects of Covalent indicators being confQuarterlyQuarterlyAnnual

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnualAnnual

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnual

Formerly CI002, "Total number of playgrounds improved" - Area improvement plans were developed in 2008 following consultation and  survey work with Ashfield residents. The plans are taken to Area Committees once per year to be approved (along with S106 funding) and then projects are put in place to develop playgrounds. These are then recorded and fed into this indicator on an annual basis.

Formerly SI004, "Number of sports / recreatio AnnualAnnualAnnualAnnualAnnual

QuarterlyQuarterlyQuarterlyAnnual

QuarterlyQuarterlyAnnual

QuarterlyQuarterly

Formerly TI004 - "Proportion of planned repa QuarterlyAnnualAnnualAnnualAnnual

QuarterlyQuarterlyQuarterlyQuarterlyAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnual

QuarterlyFormerly TI002 - Percentage of arrears cases Quarterly

QuarterlyQuarterlyAnnualAnnualAnnual

QuarterlyAnnualAnnual

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarterlyMonthlyMonthlyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterlyMonthlyMonthlyMonthly

BB19 is the District Youth Bus QuarterlyBi-annual

Survey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annualSurvey Bi-annual

MonthlyMonthlyMonthlyMonthlyMonthly

% of total calls received to the council MonthlyMonthlyMonthlyMonthlyMonthlyMonthly

Days taken from application to decision MonthlyDays taken from application to decision MonthlyDays taken from application to decision MonthlyDays taken from application to decision Monthly

MonthlyMonthly

MonthlyMonthlyMonthlyQuarterlyMonthly

First response within 48 hours QuarterlyQuarterlyQuarterlyQuarterly

Council Leisure facility run by SLM Leisur QuarterlyThe Pavilion is a Leisure facility run by BlabyQuarterly

QuarterlyThree Oaks Homes are our LSVT Housing AsMonthly% of potentially homeless cases resolved sucMonthly

MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyQuarterlyAnnualMonthly

days taken from approval to completion Monthlydays taken from approval to completion Monthlydays taken from first contact to approval Monthlydays taken from first contact to approval Monthly

MonthlyQuarterly

Systems Thinking measure (value enquires) QuarterlyQuarterlyQuarterlyMonthlyMonthly

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarterly

To increase the % of successful Anti-Social QuarterlyMonitoring of a programme of diversionary Co QuarterlyMonitors preventative activities undertaken to Quarterly

4-year Community Safety initiative for Counc Quarterly4-year Community Safety initiative for Counc QuarterlyBased on County wide Community Safety Par QuarterlyBased on County wide Community Safety Par QuarterlyList of consultation projects and initiatives QuarterlyList of regular and one-off projects and init QuarterlyOne off project now complete QuarterlyThe Strategy identifies the methods by which QuarterlyOne-off project to allow people to bid for Cou QuarterlyA measure of effectiveness of the turnover of QuarterlyOne off measure for maintaining the Custome QuarterlyA measure of effectiveness for the maintenan QuarterlyOne off project for an electronic solution t QuarterlyA measure of efficiency for Housing and Coun QuarterlyA measure of the effectiveness of waste recy QuarterlyA measure of the effectiveness of waste recy QuarterlyOne-off project to introduce a new Core Str QuarterlyA measure of the introduction of energy effici QuarterlyOne off project for a Regen initiative QuarterlyEfficiency and effectiveness measure for str QuarterlyOne-off project to adopt new Planning Guid QuarterlyOne-off project to deal with pollution of a pote QuarterlyA regular measure for reducing empty priva QuarterlyA one-off measure to aid the introduction of pu QuarterlyA measure of the numbers of people being refe QuarterlyA measure of the initiatives undertaken to incr QuarterlyA one off project to deliver a child focused QuarterlyA measure of affordable warmth initiatives be QuarterlyA measure of the effectiveness of the bring QuarterlyOne off retail development project QuarterlyOne off project relating to the Council premi QuarterlyA one-off policy development project QuarterlyA measure of effectiveness for improving pr Quarterly4 year project for improving employment in the QuarterlyOne off regeneration project Quarterly2 year project for aiding businesses in the dis QuarterlyOne off project for implementing equalities ini QuarterlyMonitoring homelessness tool QuarterlyMonitoring of Disabled Facilities Grants (Disa QuarterlyOne off project to produce a strategy docum QuarterlyA measure for increasing the number of new QuarterlyOne off project for addressing homelessness Quarterly4-year project to improve the prospects for 1 QuarterlyOne off regeneration project QuarterlyOne off regeneration project QuarterlyOne off project to monitor the authority's Sav QuarterlyProject implemented to address rent arrears QuarterlyProject implemented to address former tenan QuarterlyA project to measure the effectiveness of inco QuarterlyA project to drive the implementation of cost c QuarterlyOne off measure for maintaining the IIP accr QuarterlyMonitoring of the implementation of the autho QuarterlyLocal Performance Indictor (LPI) Twice per yearLocal Performance Indictor (LPI) Twice per year

Local Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) AnnualLocal Performance Indictor (LPI) Twice per yearLocal Performance Indictor (LPI) Twice per yearLocal Performance Indictor (LPI) Twice per yearLocal Performance Indictor (LPI) AnnualLocal Performance Indictor (LPI) AnnualLocal Performance Indictor (LPI) AnnualLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & twice per yearLocal Performance Indictor (LPI) Annual & twice per yearLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) Twice per yearLocal Performance Indictor (LPI) Annual & QuarterlyLocal Performance Indictor (LPI) AnnualLocal Performance Indictor (LPI) Annual & Quarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarterlyQuarterly

Number of working days lost to sickness ab QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

The level of the Equality Framework for LocaAnnualAnnual

Internal Audit to maintain at least substantial AnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

The proporation of the adult population who sAnnual% of people who perceive people not treatingAnnualSatisfaction with Community Support, AdviceAnnual

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

The indicator being assessed will coprise of AnnualAnnual mean for Nitrogen Dioxide of 40 µg/m3The number of homes where the quality, eneQuarterlyThe net increase in dwelling stock over one QuarterlyTotal supply of social rent housing and inte QuartelyNumber of homelessness cases prevented (baQuarterlyThis indicator measures the number of houseQuarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

No. of swim sessions QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Numbers taking part in social walking groupsQuarterlyQuarterly

members at Creations health club QuarterlyNumbers participating in Fit Kids Quarterly

QuarterlyQuarterly

Participants in Boston Health Walks self-repoQuarterlyParticipants in Fit Kids self-reporting health QuarterlyPartipants of 'GP referral scheme' self-reportQuarterly

QuarterlyQuarterly

GP referrals -exercise on prescription QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

The percentage of household waste arisings wQuarterlyThe number of kilograms of household waste tQuarterly

AnnualQuarterly

QuarterlyWhere approval of plans or identified defectsQuarterly

MonthlyQuarterlyAnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterly

Awaiating definition AnnualAnnualAnnualAnnualAnnualQuarterlyQuarterlyQuarterly

The average time taken in calendar days to MonthlyPercentage of NNDRs collected by the authoriQuarterlyPercentage of Council Tax collected by the auQuarterly

QuarterlyQuarterlyQuarterlyQuarterlyAnnualQuarterly

The proportion of the adult population who sayAnnual% of people who believe that the Council off Annual% of citizens satisfied with the overall servi Annual% of media who are satisfied with the Counc Annual

AnnualAnnualAnnual

% of members satisfied AnnualAnnual

Average and Good rating from staff AnnualAverage and Good rating from managers AnnualAverage and Good rating from staff Annual

AnnualAnnualAnnual

Average and Good rating from staff AnnualAverage and Good rating from staff AnnualAverage and Good rating from staff AnnualAverage and Good rating from staff AnnualAverage and Good rating from staff AnnualAverage and Good rating from staff Annual

Average and Good rating from staff AnnualAverage and Good rating from staff AnnualAverage and Good rating from staff Annual

AnnualAnnual

Average and Good rating from managers AnnualAnnualAnnualAnnualAnnualAnnualAnnual

% of customers satisfied with housing serviceQuarterlyAnnual

% of staff satisfied with internal repairs and AnnualAnnual

% of users satisfied with exercise on prescr AnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnual

AnnualAnnualAnnual

Definition/description Frequency of CollectionKnown Data Quality IssuesN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Annually NoneN/A Annually NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Annually NoneN/A Annually NoneN/A Annually NoneN/A Annually NoneN/A Quarterly NoneN/A Quarterly NoneN/A Annually NoneN/A Annually NoneN/A Quarterly NoneN/A Annually NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly NoneN/A Quarterly None

Definition/description Frequency of CollectionKnown Data Quality IssuesAs per the original National Indicator definiti AnnualAs per the original National Indicator definiti AnnualAs per the original National Indicator definiti AnnualThe number of private sector vacant dwellings QuarterlyAs per the original National Indicator definiti AnnualThis is measured using the results from hou AnnualTo determine the levels of tenant satisfactionQuarterlyTotal percentage of jobs completed within 24 MonthlyTotal percentage of jobs completed within 24 MonthlyTotal percentage of jobs completed within 7 Monthly% of vulnerable households living in decent AnnualThe number of homelessness acceptances pAnnualThis is the proportion of the working age popAnnualThe number of property units grant aided by tAnnualThe number of planning appeal decisions allowQuarterlyPercentage of applicants and those commentinBiennial This survey is conducted every two years, using a sample Percentage of conservation areas in the localAnnualAverage Play Value score based on Fields in TAnnualAs per the original National Indicator definiti QuarterlyAs per the original National Indicator definiti Annual

As per the original National Indicator definiti AnnualAs per the original National Indicator definiti Annual This PI is based on statistics produced annually by the The cumulative number of Green Flags / ComAnnualArts and Events : Participants in arts and ev QuarterlyBramcote Leisure Centre : The number of visMonthlyTotal number of residents attending a commuAnnualArts and Events: Number of schools engaged AnnualThe number of households to register either bAnnualThe percentage of mediation requests resolveAnnualAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definAnnualAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyTo monitor the number of days it takes to makAnnual33 working days is seen as the outer limit of AnnualTo monitor the number of homeless acceptancAnnualThe calculation is for a completed applicationAnnualAs per the original National Indicator definiti QuarterlyAs per the original Best Value Indicator definQuarterly The original indicator BV213 required a 'per 1,000 houseAscertain no. properties in the programme (hAnnualAscertain no. jobs completed. Ascertain no. oAnnualAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original National Indicator definiti MonthlyAs per the original National Indicator definiti MonthlyAs per the original National Indicator definiti MonthlyAs per the original Best Value Indicator definAnnualThe measure takes account of the time taken tQuarterlyThe indicator is calculated using the total n AnnualThe indicator is calculated using the total nu Annual

Place Shaping Delivery Plan AnnualAs per the original Best Value Indicator definAnnualAs per the original National Indicator definiti QuarterlyAs per the original National Indicator definiti QuarterlyAs per the original National Indicator definiti QuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyThis indicator is calculated using the energ Annual

" Do " Annual" Do " Annual" Do " Annual" Do " Annual

" Do " Annual" Do " Annual" Do " Annual

The value is determined by calculating total Quarterly"Do" Monthly

Surveys are completed by customers within tAnnual" Do " Annual" Do " Annual" Do " Annual

The value is determined by calculating total QuarterlyActual number of pupil visits per year (as pa QuarterlyThe number of households to register either bAnnual

Bringing People Together Delivery Plan AnnualBringing People Together Delivery Plan Annual

Total number of residents attending a commuAnnualThe performance is the total number of hour QuarterlyThe performance is the total number of entri AnnualThe number of undisputed invoices for commerMonthlyThe number of undisputed invoices for commerMonthlyAll creditor payments with the potential to MonthlyAll sundry debtors (excluding Council Tax, N MonthlyAudits started and completed in the year co AnnualAll insurance claims in respect of public liab AnnualAll complaints registered on the corporate AnnualThe number of complaints that are registere AnnualThe number of complaints registered on the Annual

Resources Delivery Plan AnnualResources Delivery Plan AnnualResources Delivery Plan Annual

As per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyTotal applications from ethnic minority commuQuarterlyTotal appointments made to ethnic minority QuarterlyTotal applications from self-declared disable QuarterlyTotal appointments of self-declared disabled QuarterlyLeavers as a percentage of employees in po QuarterlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definAnnualAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definMonthlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterlyAs per the original Best Value Indicator definQuarterly

As per the original National Indicator definiti MonthlyNumber of direct debit payers as a proportion QuarterlyTotal amount of Council Tax written off divid AnnualTotal amount of NNDR written off divided by AnnualTotal of current tenant rent arrears divided byQuarterlyTotal amount of rent written off. AnnualAs per the original National Indicator definiti Annual

Definition/description Frequency of CollectionKnown Data Quality IssuesNumber of Value For Money reviews co Monthly% Audits conducted on schedule - QA Monthly% audits conducted on schedule - EMA Monthly% SIFs closed on time – QA Monthly% SIFs closed on time - EMAS MonthlyStrategic Property Management: ComplyAnnualStrategic Property Management: Review MonthlyDisposal Programme: Develop a 3 year dAnnualInvestment Property Management: MaintaiMonthlyValuation / Right to Buy RTB Valuation MonthlyValuation/Council Portfolio Provide as AnnualPercentage Chesterfield Borough CouncilMonthlyProcessing times by class of activity: MonthlyReturn to HMRC to timescale AnnualPayment of CIS to HMRC to timescale AnnualPayment to correct supplier MonthlyUrgent Payments Facility to process all MonthlyInvoices received by 9.00am on Thursd MonthlyNI 14 Avoidable Contact - data collectioQuarterlyNI 14 Avoidable Contact percentage of Quarterlypercentage of calls answered - Revs, B MonthlyPercentage of calls answered which areMonthly% of calls answered - Environmental SeMonthlyPercentage of calls answered which areMonthly% of calls answered - Switchboard MonthlyPercentage of calls answered which areMonthlyQuality Management (Error Reporting) Quarterly% of calls answered - Hotline MonthlyPercentage of calls answered which areMonthlyo provide excellent customer service- ai) Annual - 30/9% of face to Face clients dealt with wi MonthlyWhen requested act as CDM coordinator AnnualProvide professional personnel as expe Annualcarry out site supervision visits and a MonthlyMake all necessary statutory applicatio MonthlyIssue all contracts to procure works in l MonthlyUndertake in a timely manner, any nec MonthlyUndertake in a timely manner, designersMonthlyProvide an emergency flooding responseMonthlyMaintain and update the Authority EmerMonthlyAttend meetings, briefings and emergenMonthlyHousing inspections, complete and issue iMonthlyOn report of mining surface hazard attenMonthlyMaintain, develop and issue a term servMonthlyReview charges for drain clearing servi AnnualCarrying out planned maintenance whicMonthly

Respond to 'Emergency' (Category 1) requMonthlyEnsure that the percentage of LegionellaMonthlyEnsure all site contracts remain valid, t Monthly'Urgent' (Category 2) request within 1 wMonthly'Routine' (Category 3) request within 5 MonthlyEnsure that repairs arising from planne Monthly'Ensure that records of all bills / fin Quarterly'Ensure that energy meters; gas, electr Quarterly'Quarterly reports on energy spend agaQuarterlyInsurance - ensure that statutory insur Monthly% of condition surveys undertaken in a MonthlyTo supply stats for responsive, planned AnnualEnsure energy purchased is optimised inMonthlyTo provide information to the Council t AnnualTo deliver agreed actions from the EMAMonthlyPayroll payments made on time, when alMonthlyExpenses calculated and paid on time, MonthlyAccurate and up to date centrally held MonthlyDeliver training places within an agree MonthlyStatutory deductions, payments and retMonthlySpeed and accuracy of recruitment pro MonthlyAdministration of EPD process by prescrAnnualDelivery of Workforce Strategy and ActiQuarterlyPolicies - all reviewed within 3 years o AnnualSickness absence. Deliver action plan t AnnualApplication of Pay Awards within the neMonthlyService Desk calls answered within 20 MonthlyAvailability of the Authority?s core appl MonthlyAvailability of the Authority?s network, MonthlyAvailability of Telephony System MonthlyService Desk calls completed within 24 MonthlyService Desk calls completed with 24 hoMonthlyICT Project requests responded to withinMonthlyIncidents of data loss that are not use MonthlyIncidents of security threats - Conduct MonthlyUser Training - New starters trained MonthlyHousing System upgrade user training. TMonthlyComplete all statutory returns to deadlinMonthlyUser Satisfaction survey - Level establ MonthlyW3C (WAI) Rating of the Authority?s webAnnualSOCITM ?Better Connected? annual surveAnnualManual Periodic Processes MonthlyNon-Complex Management Information MonthlyThe percentage of invoices for commerciMonthlyCustomer Satisfaction - benefits AnnualAccuracy of processing new benefit claiAnnualThe average time taken in calendar dayMonthlyPercentage of Council Tax collected. AnnualThe percentage of NNDRs due for the fiAnnualRent collected by the local authority a AnnualAgresso Amount overdue as a percentagAnnualMentor Amount overdue as a percentageAnnualCustomer Satisfaction - Local Taxation AnnualCashiers - % of cheques banked within 2Annual

Council Tax & NNDR ? Main annual billinAnnualCompliance with requirements relating tMonthlyProcessing time by class of activity - MonthlyProcessing time by class of activity - C MonthlyProcessing time by class of activity - MonthlyProcessing time by class of activity - MonthlyPrepare a health & safety article each MonthlyUndertake at least two fire risk asses MonthlyEnsure that at least 70% of employees wQuarterlyEnsure at least 90% of employees nominAnnualUndertake health & safety audits of all AnnualTo Prepare a Corporate Health & safety QuarterlyAverage Citizens Panel Response Rate ai) Annual - 30/9Average Citizens Panel Response Rate aAnnualSatisfaction rate with Community Enga AnnualSatisfaction rate with Equalities Traini AnnualSatisfaction with Equalities Promotions MonthlyYear on Year Reduction in Operating CoMonthlyCost of Service by Customer MonthlyCost of service by Population Head MonthlyIncreased Revenue On Fees Year on YeaMonthlyRecovery of unpaid debt - (reduction yeMonthlyCustomer Satisfaction with Licensing S AnnualCustomer Satisfaction with Licensing S AnnualInvestigation performance against SLA MonthlyInvestigation performance against SL Monthly% of sites of sites falling below a GradeQuarterly% of sites of sites falling below a GradeQuarterlyThe year on year reduction in total numbAnnualThe Percentage of people satisfied with Annual% of all high risk rated premises due fo Quarterly% of all inspections due completed in p Monthly% of all inspections due completed in p QuarterlyTarget 100% QuarterlyTarget 100% QuarterlyNo. of tickets issued in period MonthlyNo. of tickets issued in period MonthlySatisfaction with pest control services - AnnualSatisfaction with noise control services AnnualThe percentage of invoices for commerciMonthlyDenominator MonthlyNumerator MonthlyThe percentage of rent received for the MonthlyThe percentage of the rent received for MonthlyNumber of questionaires returned / numMonthlySatisfaction measure - Number of returnMonthlyUpdated medium term surplus/deficit foMonthlyKey Budgets - Accountancy Services SalMonthlyKey Budgets - Industrial & Commercial MonthlyKey Budgets - Interest on externally m MonthlyKey Budgets - General Fund Capital RecMonthly% of emergency repairs made safe in 2Monthly% of emergency repairs made safe in 7Monthly% of emergency repairs made safe in 7Monthly

Monthly% repairs where appointment made andMonthlyAverage time to re-let empty property MonthlyGas servicing completed on schedule MonthlyPercentage of resolved Anti Social Beh QuarterlyAverage number of days to resolve AntiQuarterlyPercentage of Anti Social Behaviour ca Monthly% of respondents very or fairly satisfie Quarterly% of respondents very or fairly satisfie Quarterly% of respondents very or fairly satisfi Quarterly% of respondents very or fairly satisfie Quarterly% of respondents who have already made Monthly% of respondents who rated the time taMonthly% of communal areas of blocks of flats Monthly% of new tenancy visits completed withMonthlyNo. of grass cutting complaints 7 MonthlyNo. of complaints for sweeping, mechanMonthlyNo. of complaints for litter picking MonthlyNo. of complaints with dog bins needin MonthlyDays lost to industrial sickness MonthlySafety inspection actions, actions that MonthlyNo. of H & S Toolbox talks carried out MonthlyNo. of parks that have green flag statusQuarterlyThe percentage of relevant land and high4 Monthly July StartThe percentage of relevant land and high4 Monthly July StartThe percentage of relevant land and high4 Monthly July StartThe percentage of relevant land and high4 Monthly July StartNo. of Buildings with Heritage Asset Re QuarterlyNumber of self service transactions thr QuarterlyThe proportion of the adult population wAnnualThe proportion of customer contact thatQuarterlyLevel of Equalities Framework Achieve AnnualProgress towards excellent level of Eq AnnualSatisfaction with local area AnnualThis indicator measures the number of nQuarterlyThe percentage of local authority tenantAnnualThe net increase in dwelling stock over AnnualTotal supply of social rent housing and AnnualThe proportion of business registration AnnualPercentage of VAT registered business Annual Came from CentrPercentage of town centre shops occupQuarterlythe percentage average stall occupancyMonthlyNumber of coach visits/year to ChesterfMonthlyOverall number of employment opportuniAnnualThis indicator measures the percentageAnnualYoung people aged 16 to 18 years are couQuarterlyA 20% reduction in the Slope Index of Inj) Annual - 31/12 Hard to collect dThe percentage of the adult (aged 16 plQuarterlyNo. of recorded serious acquisitive cri QuarterlyNo. of recorded 'Assaults with less serioQuarterlyThe percentage of residents satisfied wAnnualThe percentage of residents satisfied wiAnnualThe number of visits that were in personMonthlyThe number of visits that were in personMonthly

No of Attendees at the Theatre MonthlyNumber of Attendees at the MonthlyPercentage of people very or fairly sati AnnualPercentage of people who strongly or t AnnualPercentage of Priority Indicators on Tar MonthlyThe total net value of ongoing cash-rel Half yearlyDeliver the annual savings targets with MonthlyAchieve a Balanced Budget-surplus/defiMonthlyDeliver the annual savings targets with MonthlyAchieve a Balanced Budget MonthlyCustomer satisfaction with the service QuarterlyPercentage of Staff satisfaction with t Annual% of sites that is satisfactory for litte QuarterlyPercentage of sites that is satisfactory QuarterlySatisfaction with parks and open spac MonthlyThe percentage of household waste arisQuarterlyIncreased awareness of Financial ExclusMonthlyPercentage satisfied with opportunities MonthlyNumber of homes brought back into us AnnualNew business survival rate target cons MonthlyMarket Hall occupancy at 100% by Mar MonthlyLocal labour clauses secured on major MonthlyJobs secured by local people on schemeMonthlyPercentage Residents feeling safe. Ta MonthlyPercentage of local community participaMonthlyAll partnerships evaluated as adding v MonthlyComparison of cumulative income with: MonthlyTotal number of people in face-to-face j) Annual - 31/12This is the average number of stalls pa MonthlyThis is the average number of stalls pa MonthlyCalculated using PI31 and outturn figureQuarterlyNumber of attendees as calculated for PQuarterlyCalculated using REG.TTC.03 and outturQuarterlyCaptures the number of contacts with thQuarterlyPercentage of visitors to the Museum anQuarterlyNumber of attendees at the Chesterfie MonthlyNumber of attendees at the Chesterfie QuarterlyThe percentage of residents satisfied wiAnnualThe percentage of residents satisfied wiAnnualNumber of attendees as calculated for QuarterlyThe net cost of running the (less capitaQuarterlyThe net cost of running the (less capitaQuarterlyThe number of hours contributed by volMonthlyNumber of attendees at the Revolution Revolution HouseNumber of appeals allowed divided by QuarterlyNumber of decisions made under the deQuarterly% of applicants satisfied with DM servi Annual% of those commenting on planning applAnnualPercentage of major applications dealt MonthlyTotal number of major planning applicaMonthlyNumber of major applications determin MonthlyPercentage of minor planning applicatioMonthlyTotal number of minor planning applicaMonthlyNumber of minor applications determin Monthly

Percentage of 'other' planning applicat MonthlyTotal number of other planning applica MonthlyNumber of other applications determin MonthlyNumber of jobs created / safeguarded asQuarterlyNumber of enquiries in a particular yearMonthlyAnnual survey - customers expressing saMonthly% of floorspace occupied at Tapton andMonthlyThe total number of net additional dwellQuarterlyThe planned housing provision required QuarterlyThe amount of housing that can be built QuarterlyPerformance will be calculated as a percQuarterlyThe total number of sites in the Local A QuarterlyThe number of sites in the Local Autho QuarterlyDid the local planning authority submi QuarterlyHas the local planning authority met t Quarterly

Definition / Description Frequency of CollectionKnown Data Quality IssuesNone Annually NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Quarterly NoneNone Monthly None

includes suspect HMOs, empties, insecure premises & F+V Monthly NoneNone Monthly None

Inspection protocol from 2010 - Medium Risk = 1annual inspection & Low Risk = 1 inspection every 3rd yearMonthly NoneInspection protocol from 2010 - Medium Risk = 1annual inspection & Low Risk = 1 inspection every 3rd yearMonthly None

Positive figure = growth Monthly NoneNone Monthly None

Include payment plans agreed Monthly NoneNone Monthly NoneNone Monthly NoneNone Quarterly NoneNone Quarterly NoneNone Biannually NoneNone Monthly None

Include payment plans agreed Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Quarterly NoneNone Monthly None

Includes informal letters Monthly NoneNot S16 Requests for Information Monthly None

None Monthly NoneFormal + informal actions Monthly None

None Monthly NoneNone Monthly None

Lower = better Monthly NoneLower = better Monthly NoneHigher = better Monthly None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Quarterly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

I.e. date mark 2 letters gone out following receipt of log sheets Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Annually NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Annually NoneNone Monthly NoneNone Annually NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Monthly NoneNone Monthly NoneNone Four Monthly NoneNone Four Monthly NoneNone Four Monthly NoneNone Four Monthly NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Annually NoneNone Biannually NoneNone Biannually NoneNone Monthly NoneNone Annually NoneNone Annually NoneNone Annually None

None Monthly NoneNone Monthly NoneNone Monthly NoneNone Monthly None

Definition/description Frequency of CollectionKnown Data Quality IssuesIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to Council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in work

Reduction in CO2 emitted as a result of the Council's operations (percentage reduction against 2008 baseline)

Improvement in street and environmental cleanliness (percentage of sites inspected that fail to meet acceptable standards for litter)

Increased number of residents benefiting from voluntary sector services supported by the CouncilIncreased sport and physical activity facilitated by the Council (total number of attendees taking part in physical activity) Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Perception that the Police and Council are dealing with residents concerns about anti-social behaviour and crime (% favourable response)Affordable housing delivered (percentage of all completions that are affordable) [Note that developments of less than 15 houses do not have to include affordable homes]

Increased amount of housing benefit overpayments recovered during the year as a percentage of those identified

Validation of building regulation applications from registration to handover to case officer for checking, to be carried out within two working days.

Determination of full plan applications within statutory five week time limit or eight weeks if extension of time is agreed with the agent95% site inspections carried out the same day as long as the request for inspection is received before 10.00 a.m.

Increase in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in work

Reduce CO2 emitted as a result of Council operations (Percentage reduction against baseline (2008))

Contributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010)Production of town masterplan, consultation with communities and stakeholders and adoption of final report.Contribute to the completion of a County Affordable Housing Supplementary Planning Document including consultation etc.

Contribute to the production of a County Local Plan for Gypsies, Travellers and Travelling Show people.

Increase residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target

Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)

Increased number of residents benefiting from voluntary sector services supported by the CouncilSecond homes funding is delivered, inline with our external funding policy, producing positive outcomes for the community

Process and maintaining 100% success of housing applications within 10 working days (%)

Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Process medical forms for housing, homelessness & adaptations within 10 working days (%)Adopt, raise awareness of and ensure Council wide compliance with the safeguarding policy

To achieve required pollution control improvements to premises emitting pollutants to air

To carry out 30 reactive inspections of housing identifed as potentially high risk from complaints

Minimum of 30 hours per month (average) of proactive patrolling to address environmental crime

To facilitate the development of 18 risk assessments for corporate work-based activities

To carry out all planned high/medium-risk interventions of food businesses at intervals prescribed by the FSA

That Licensing Act and Gambling Act Hearings are heard within 28 days post consultation

To ensure that all statutorily reported major incidents are investigated in a timely manner health and safety

Accurate Decision Notices are issued for approval within 2 working days of Council and Strategy Group meetingsMinutes are issued for approval within 10 working days for all committees with the exception of Council and Strategy Group where the target is 20 working days

Produce Outturn reports in a timely manner to ensure robust budget monitoring and financial control.

Medium Term Financial Plan and Capital Programme kept on track in 2012-13, or projections bettered with identification of further income/savings/efficienciesIncrease in e-enabled service from the Council (12/13 - number of new processes added)

100% of standard searches carried out in 10 working days, Register updated within 10 days of receiving all relevant information. Responding to enquires within 10 days.

Definition/description Frequency of CollectionKnown Data Quality IssuesCustomer calls that are abandoned before t MonthlyCustomer calls that are answered within 20 MonthlySatisfaction with customer services - face to AnnualSatisfaction with customer services - teleph AnnualIn year collection rate MonthlyIn year collection rate Monthly

MonthlyCustomer satisfaction with the revenues servAnnual

AnnualMonthlyMonthly

Customer satisfaction with the benefits servi AnnualMonthlyQuarterly

IT systems MonthlyMonthlyAnnualQuarterly

Community grants QuarterlyMonthlyMonthly

Culture and Health Team - economic value ofQuarterlyMonthlyQuarterlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyQuarterlyMonthlyMonthlyQuarterlyQuarterlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnual

Commercial team - first responses undertakeMonthlyEnvironment team - first responses undertak MonthlyEffectiveness of the team with relation to fly Monthly

MonthlyMonthlyQuarterlyMonthly

Number of homelessness cases prevented bQuarterlyHousing support clients QuarterlyPrivate Sector Housing - private properties Monthly

QuarterlyLincs Building Control - applications proces Quarterly

AnnualMonthlyMonthlyMonthly

Planning and Housing Policy - number of ho QuarterlyPlanning and Housing Policy - number of ho QuarterlyPlanning and Housing Policy - number of ho Quarterly

MonthlyMonthlyAnnualMonthlyMonthlyMonthlyMonthly

Undertaken by the East Lincolnshire CommunMonthlyMonthlyMonthlyMonthly

Housing benefits clients MonthlyMonthlyMonthly

Human Resources QuarterlyQuarterly

IT systems MonthlyIT systems MonthlyIT systems MonthlyIT systems Monthly

MonthlyMonthlyAnnualMonthlyAnnualQuarterlyMonthlyMonthlyMonthlyMonthly

Communications and Consultation team - poQuarterlyCommunications and Consultation team - neQuarterlyCommunications and Consultation team - neQuarterly

AnnualAnnualQuarterlyAnnual

Public consultation Annual

QuarterlyCovers the Property and Technical Services AnnualCovers the Property and Technical Services AnnualCouncil property rent MonthlyCouncil property rent Monthly

MonthlyMonthlyMonthlyMonthlyMonthly

People referred onto the Heelers scheme (heMonthlyQuarterlyBi-annualQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyAnnualQuarterlyQuarterlyQuarterlyQuarterlyMonthlyMonthlyQuarterlyAnnualAnnualAnnualQuarterlyAnnualQuarterly

Lincs Building Control - percentage of applicaQuarterlyQuarterlyAnnualAnnualAnnualAnnualAnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnualAnnualAnnualAnnual

AnnualAnnualAnnualAnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey Annual% of targets agreed at time of issuing grant AnnualSatisfacton survey once plan completed Annual£ generated from searches paid for QuarterlyMonitoring search turnaround times MonthlyMonitoring search turnaround times MonthlyMonitoring search turnaround times MonthlyResidents panel survey AnnualAnnual satisfaction survey Annual% of press releases issued by the council th QuarterlyResidents panel survey AnnualResidents panel survey Annual% of enquiries that can be resolved after firs QuarterlyTaken from Gov metric feedback, website, inQuarterlyThe old NI-14 avoidale contact, based on cu Monthly% of staff who take part in customer service Half yearlyas BV definition Quarterlyas BV definition QuarterlyCouncil tax and NNDR direct debit paymentsQuarterlymethod yet to be decided Quarterlymethod yet to be decided Quarterly£ extra benefit awarded through campaigns Annualas NI definition QuarterlyRecovery of overpayments over 3 years Quarterlyservice area budget variance QuarterlyEfficiency savings declared AnnualAs BV definition per FTE - 12 month rolling toQuarterlyAs BV definition per FTE - 12 month rolling toQuarterlyAs BV definition per FTE - 12 month rolling toQuarterlyas per BV definition Quarterlyas per BV definition but local suupliers are d QuarterlyTo highlight where and EIA was required an Quarterlyas measure states AnnualSatisfaction survey Annual

as measure states Annualmeasure of payroll accuracy Quarterlymeasure of sickness reporting accuracy QuarterlyAs a result of a business contunity exercise tAnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey AnnualResidents panel survey Annual% of flytips investigated that result in an en Quarterlyin days Quarterlyin days QuarterlyReduction in last years complaints vs this y AnnualFrom list of category 1 hazards AnnualAs NI187i definition AnnualAs broadly compliant criteria for food esatbl AnnualAs NI184 deifintion QuarterlyReduction in last years empty properties vs t AnnualSatisfaction survey QuarterlyResidents panel survey AnnualSatisfaction survey AnnualAgainst target pitches set at beginnning of y AnnualAll delclarations, before applications are ac MonthlyAs NI definition AnnualAgainst target provision set at beginnning of AnnualSatisfaction survey Annual% delivered against planned milestones Annualas measure states AnnualENC success = appeal dismissed or withdra MonthlyDC planning decisions delegated QuarterlyStage 2 and 3 planning complaints QuarterlySatisfaction survey AnnualSatisfaction survey AnnualSatisfaction survey AnnualSatisfaction survey AnnualFOI request log QuarterlyWebsite rating from Socitim AnnualAim to reduce the number of broken links andQuarterlyIncraesing user numbers of our interactive AnnualICT service desk calls QuarterlySatisfaction survey AnnualICT system maintenance Half yearlyincrease common systems between East NortAnnualincrease common systems between East NortAnnualSatisfaction survey AnnualICT system maintenance and security Annual£ received by communtiy groups Quarterlyadvice given to community groups Quarterly£ received by ENC through external funding QuarterlyBids made that were succesful Quarterly£ generated Annualas a result of the annual canvass Annualas a result of the postal vote refresh Annualresponses by SMS, telehone and internet Annual

as measure states Annualas measure states Annualbased on critical assets (buildlings) only QuarterlySatisfaction survey AnnualBuidling compliant with DDA law Annualas measure states QuarterlyAs NI 182 definition QuarterlyResidents panel surveyLog kept of cusomter waiting timemonitored through telehone stats Quarterlymonitored through telehone stats Quarterlymonitored through telehone stats Quarterlymonitored through telehone stats QuarterlyBusiness rates accounts accuracy QuarterlyCouncil tax accounts accuracy Quarterlyas NI definition Quarterlyas NI definition Quarterlyas NI definition Monthlysnapshot of caseload of benefit claimants Monthlymethod yet to be decided QuarterlyMeasure of legal serrvices workload QuarterlySatisfaction survey Annualas measure states AnnualHuman resources policy management Annualas measure states Annualas measure states Annualas measure states Annualas part of member indcution or changes in Annualall employees who attend training Quarterlyfrom air quality samples Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states Quarterlyas measure states QuarterlyFPNs issued QuarterlyFPNs issued Quarterlyas NI192 definitions Quarterlyas NI192 definitions QuarterlyRefuse collections missed MonthlyRecycling collections missed Monthlyas measure states Annualas measure states Annualas measure states Annualas measure states Annualas measure states AnnualDisabled facilities grant AnnualEnvironmental protection regulations Annualas measure states Annualas measure states Annual

Food standards agency AnnualHealth and safety executive Annualas measure states Annualas measure states Annualas measure states Annual

Definition/description Frequency of CollectionKnown Data Quality IssuesMonthlyAnnuallyAnnuallyAnnuallyAnnuallyAnnually Monthly - reported as a 12 month rolling averageAnnuallyAnnually

Planning appeals allowed against the authority's planning refusals as a % of all planning QuarterlyPreventing Homelessness – number of households who considered themselves as homeless, who approac Quarterly

Annually (when survey undertaken, may not be every year)QuarterlyMonthlyAnnuallyQuarterlyQuarterlyQuarterlyMonthlyA1-Oct-12MonthlyMonthlyMonthly

Provide adequate deliverable and sustainable housing sites to meet anticipated future demand AnnuallyTime taken to process Housing Benefit/Council Tax Benefit new claims and change events (in calen Monthly

AnnuallyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

% of permanent contracted employees receiving training in equality awareness or equality Quarterly% of permanent contracted employees having taken part in Performance and Development interviews f AnnuallyPercentage of local residents who feel they are well informed about the Council and its work Annually

AnnuallyAnnuallyAnnuallyAnnuallyMonthlyAnnually (not surveyed every year)QuarterlyAnnuallyQuarterlyQuarterlyAnnuallyMonthly

QuarterlyPercentage of Public protection requests for service responded to on time (within 2 worki Quarterly

QuarterlyAnnuallyQuarterlyQuarterly

Issue of employment Statements to new(external) starters within 2 working days (% issued MonthlyThe accuracy of details contained within all statements issued (% accurate against SF1) MonthlyThe % of employees attending Corporate Training events indicating that the event or prgra Monthly

Monthly6 monthlyAnnually

Improve take up rate of Housing Benefits - Number of additional claims related to benefits in “ha MonthlyMonthlyMonthlyQuarterly

Level of recorded anti-social behaviour across Borough (per 1000 population) - quarterly QuarterlyAnnuallyQuarterlyAnnuallyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyAnnuallyAnnuallyAnnually

SECT Number of successful fly tipping and Duty of Care prosecutions (cumulative figure) QuarterlyQuarterlyQuarterlyevery 4/5 years after local electionQuarterlyQuarterlyAnnuallyQuarterlyQuarterlyAnnuallyMonthlyMonthlyMonthlyQuarterlyAnnuallyQuarterlyAnnually

Footfall rate in Arnold Town Centre (number of people within a 30 minute sample period) AnnuallyAnnuallyAnnuallyQuarterlyQuarterlyAnnuallyQuarterly

AnnuallyAnnuallyQuarterlyAnnuallyQuarterlyQuarterlyAnnuallyAnnually

Rating by which employees attending corporate training events indicate that the event ac MonthlyRating by which employees attending corporate training events indicate the extent to whi Quarterly

QuarterlyInternal customer satisfaction with the Project Management support provided by the Busin Monthly

AnnuallyMaintain and/or improve the Customer Satisfaction Questionnaire feedback from audit clie Annually

QuarterlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnually

Number of local youth dance groups who have the opportunity to perform at events and sho AnnuallyAnnuallyMonthlyMonthly

Percentage of Housing and Council Tax Benefit cases for which the calculation of the amount of b QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyannuallyQuarterlyQuarterlyQuarterlyannuallyannuallyannuallyannuallyannuallyannuallyannually

Number of Electoral Commission Performance Standards for Returning Officers achieved (RO annuallyannually

Number of Electoral Commission Performance Standards achieved for Electoral Registration annuallyannuallyMonthlyAnnuallyMonthlyMonthlyMonthlyannuallyannually

annuallyPercentage of Members attending Legal Services training events indicate that they feel t annually

QuarterlyNumber of Freedom of Information request where information is accessible from Council we Quarterly

annuallyannuallyannuallyannuallyannuallyannuallyannuallyQuarterlyannuallyQuarterlyannuallyannuallyannually

Percentage of Pre-planning applications entered into as proportion of major developments annuallyannuallyannuallyannuallyannuallyannuallyQuarterlyannuallyannuallyannuallyQuarterlyQuarterlyQuarterly

Internal customer satisfaction with the Business Process Analysis provided by the Busine QuarterlyDefinition/description Frequency of CollectionKnown Data Quality Issues

To monitor published service standards MonthlyTo monitor published service standards MonthlyTo monitor published service standards Monthly% measure of reliability of systems MonthlyTo ensure customers are dealt with in timel MonthlyProject Management/ Monitoring MonthlyIdentify those service areas and customer a MonthlyMeet customer expectation. Ensure that res MonthlyEnsure that the service offered meets expectMonthlyAllow the improvement of those processes thaMonthlyTo measure the effectiveness of the channel sMonthlyTo measure the efficiency or processing clai MonthlyTo measure the efficiency of collecting Coun MonthlyTo measure the efficiency of collecting Coun MonthlyTo measure the efficiency of collecting NND MonthlyTo measure the efficiency of collecting NND MonthlyTo measure the efficiency of Debt Recovery Monthly

Portfolio - reported to Members AnnualPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members Annual

Portfolio - reported to Members Annual% answered within 30 seconds Monthly

Portfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members Annual

(Office Accommodation) Annual(Office Accommodation) Annual(Office Accommodation) Annual(Office Accommodation) AnnualTo reduce level of sundry debt outstanding aMonthlyTimely payment of creditors MonthlyTo ensure that the council is maximising the MonthlyMeet the legal requirements of the Civil ContAnnualMonitoring equality information AnnualTo ensure any underlying trends/issues are MonthlyTo ensure work undertaken by officers is linkeAnnualSatisfaction with Development Control Servi Monthly

Portfolio - reported to Members MonthlyPortfolio - reported to Members AnnualPortfolio - reported to Members QuarterlyPortfolio - reported to Members Annual

Definition/description Frequency of CollectionKnown Data Quality IssuesCorporate Objective Deleivery Plans Monthly

Abandonment rate MonthlyCorporate Objective Deleivery Plans Monthly

survey QuarterlyCorporate Objective Deleivery Plans Quarterly

captured via CRM QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans Quarterly

Corporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans Monthly

survey Annuallysurvey Annually

Corporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans Quarterly

use of e-bus etc AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans Annually

use of rating lists Quarterlylong term measure to 2015 Annually

Corporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans Monthly

Definition/description Frequency of CollectionKnown Data Quality IssuesMeasures response to service rquests withi AnnualMeasures response to service rquests withi AnnualAs per old National Indicator guidance AnnualAs per old National Indicator guidance QuarterlyMonitors standard of parks AnnualAs per old (2007/08) best value guidance AnnualSource: Citizens Panel survey AnnualSource: Citizens Panel survey AnnualSource: Citizens Panel survey Annual

Source: Citizens Panel survey AnnualSource: Citizens Panel survey AnnualSource: Citizens Panel survey AnnualSource: Citizens Panel survey AnnualMeasures how good the council is at acting o MonthlyLocally developed criteria based on green fl MonthlyMeasures missed bins where the fault has be MonthlyAs per old National Indicator guidance MonthlyAs per old National Indicator guidance Every 4 monthsAs per old National Indicator guidance Every 4 monthsAs per old National Indicator guidance Every 4 monthsAs per old National Indicator guidance Every 4 monthsAs per old (2007/08) best value guidance MonthlyMeasures how much council tax is collected MonthlyMeasures how much NNDRs is collected of t MonthlyMeasures the processing times of new benefi MonthlyMeasures the processing times of change of MonthlyMeasures the flow of outstanding invoices ow MonthlyMeasures percent recovered from Benefit o QuarterlyMeasures number of fraud and sanctions that QuarterlyAs per old (2007/08) best value guidance QuarterlyAs per old (2007/08) best value guidance QuarterlyAs per old (2007/08) best value guidance QuarterlyMeasures performance against the deadline f QuarterlyDevelopment Control PI MonthlyDevelopment Control PI MonthlyDevelopment Control PI MonthlyDevelopment Control PI MonthlyDevelopment Control PI MonthlyAs per old National Indicator guidance MonthlyAs per old National Indicator guidance MonthlyAs per old National Indicator guidance MonthlyFrom "NOMIS" web site (official labour market Every 6 monthsFrom "NOMIS" web site (official labour market Every 6 monthsMonitors locally developed plan that aims to i Every 6 monthsMonitors locally developed plan that aims to i Every 6 monthsMonitors locally developed plan that aims to i Every 6 monthsMonitors locally developed plan that aims to i Every 6 monthsMonitors locally developed plan that aims to i Every 6 monthsMonitors issuing of licences QuarterlyMonitors issuing of licences QuarterlySource: County Council crime dashboards Quarterly Reporting deadlines always delayed due to County CouncAs per old National Indicator (NI184) guida QuarterlySource: County Council crime dashboards Monthly Reporting deadlines always delayed due to County CouncAs per old National Indicator guidance. So Monthly Reporting deadlines always delayed due to County CouncAs per old National Indicator guidance. So Monthly Reporting deadlines always delayed due to County CouncAs per old National Indicator guidance. So Monthly Reporting deadlines always delayed due to County CouncAs per old National Indicator guidance. AnnualSource: Citizens Panel survey AnnualMonitors Re-let process MonthlyMonitors Re-let process MonthlyMonitors how many presentations result in MonthlyAs per old National Indicator guidance. QuarterlyAs per old National Indicator guidance. Quarterly

As per old National Indicator guidance. AnnualAs per old National Indicator guidance. Every 6 monthsAs per old National Indicator guidance. Every 6 monthsAs per old National Indicator guidance. AnnualMeasures tenant satisfaction with repairs MonthlySource: Citizens Panel survey AnnualAs per old (2007/08) best value guidance MonthlyMeasures process times of Customer Service MonthlyMeasures process times of Customer Service MonthlyMeasures process times of Customer Service MonthlyMeasures process times of Customer Service MonthlyMeasures process times of Customer Service MonthlyMeasures process times of Customer Service MonthlyAs per old (2007/08) best value guidance QuarterlyAs per old (2007/08) best value guidance QuarterlyAs per old (2007/08) best value guidance Quarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesMonthsMonthsMonthsMonthsMonthsYearsYearsYearsQuartersQuartersYearsYearsYearsQuartersQuartersYearsYearsQuartersYearsYearsYearsQuartersQuartersQuartersQuartersYearsQuartersQuartersQuartersQuartersQuartersQuartersQuartersYearsQuartersQuartersQuarters

MonthsYearsQuartersQuartersQuartersQuartersYearsQuartersQuartersQuartersQuartersQuartersQuartersQuartersYearsYearsYearsYearsYearsYearsYearsYearsQuartersQuartersQuartersYearsQuartersQuartersYearsQuartersQuartersQuartersMonthsMonthsMonthsMonthsMonthsMonthsYearsMonthsMonthsQuartersQuartersQuartersQuartersMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsYears

YearsMonthsMonthsMonthsMonthsMonthsYearsYearsYearsYearsYearsMonthsMonthsMonthsMonthsYearsMonthsMonthsYearsYearsMonthsMonthsMonthsMonthsYearsYearsMonthsMonthsYearsMonthsMonthsMonthsYearsMonthsMonthsMonthsYearsMonthsMonthsYearsMonthsMonthsMonthsMonthsMonthsMonthsYearsMonthsYearsMonthsMonthsMonthsMonthsYears

MonthsMonthsMonthsYearsMonthsYearsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsYearsMonthsMonthsYearsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsQuartersQuarters

QuartersYearsQuartersQuartersQuartersQuartersQuartersQuartersQuartersQuartersMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonthsQuartersQuartersQuartersQuartersYearsQuartersQuartersYearsQuartersQuartersQuartersQuartersQuartersQuartersQuartersMonthsMonthsMonthsMonthsMonthsMonthsQuartersMonthsMonthsYearsYearsYearsYearsQuartersQuartersQuartersQuarters

YearsQuartersQuartersQuartersQuartersMonthsMonthsMonthsMonthsMonthsMonthsMonthsYearsMonthsMonthsMonthsMonthsMonthsMonthsMonthsMonths

Definition/description Frequency of CollectionKnown Data Quality IssuesAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnual Will be derived from 2 locally collected indicators in LeicAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnual

Definition/description Frequency of CollectionKnown Data Quality IssuesMonthlyMonthlyMonthlyMonthlyBiennialQuarterlyQuarterlyQuarterly

QuarterlyQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyYearlyQuarterlyYearlyQuarterlyMonthlyMonthlyMonthlyQuarterlyYearlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyYearlyYearlyMonthlyMonthlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyQuarterlyQuarterlyMonthlyMonthlyYearlyMonthlyMonthlyMonthlyYearlyYearlyYearlyQuarterlyYearly

QuarterlyMonthlyMonthlyMonthlyYearlyYearlyYearlyQuarterlyYearlyYearlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyYearlyMonthlyMonthlyMonthlyMonthlyMonthlyYearlyYearlyMonthlyMonthlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthly

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarter 1 & 2 OnlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarters 1, 2 & 3 OnlyQuarterlyAnnually

AnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnuallyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyQuarterlyQuarterlyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyQuarter 3 and 4 OnlyQuarter 3 and 4 OnlyAnnuallyEvery 6 months in Quarters 2 & 4Every 6 months in Quarters 1 & 3Every 6 months in Quarters 1 & 3QuarterlyAnnuallyAnnuallyQuarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly6 monthlyQuarterlyQuarterlyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarters 2, 3 & 4Quarters 2, 3 & 4QuarterlyQuarterlyQuarterlyQuarterly

Every 6 months in Quarter 2 and 4QuarterlyQuarterlyQuarterlyQuarterlyQuarterly Vacancy rate to be less than national averageQuarterlyQuarterlyQuarters 2, 3 & 4Quarter 3 onlyQuarterlyQuarterlyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyQuarterlyAnnuallyAnnuallyEvery 6 months in Quarter 2 & 4Every 6 months in Quarter 2 & 4QuarterlyEstablish base line in quarter 1 and then review every 6 monthsQuarter 2 Only

Definition/description Frequency of CollectionKnown Data Quality IssuesData prepared by external provider using ST BiennialData prepared by external provider using ST BiennialTaken form NNDR records QuarterONS - Nomis MonthlyWaste Dataflow Report - Defra Cum QuarterWaste Dataflow Report - Defra Cum Quarter

AnnualAnnual

All Planning applications processed Cum QuarterSchemes meeting the Building for Life StandAnnual

bi-annual to reduce the number of long-term empty homQuarter

AnnualTo determine how long it takes to let an emptMonthlyto allow us to understand how efficiently our rQuarterCount Quarter

QuarterSnapshot data QuarterSnapshot data Quarter

QuarterQuarterQuarterAnnual

AnnualQuarterQuarterQuarter

Number of people using the facilities- swimmQuarterNumber of people registering on SDDC orga QuarterNumber of people registering on SDDC orga QuarterNumber of people registering on SDDC orga QuarterNumber of people registering on SDDC orga QuarterNumber of people registering on SDDC orga Quarter

AnnualCum Quarter

to measure performance against the CouncilCum Quarterdefined in Schedule 4 (Section 3) of the con Annualto measure performance against the Council’Annual

AnnualContacting or Dealing with the Council” meanCum Quarter

Cum QuarterDefinition/description Frequency of CollectionKnown Data Quality Issues

The proportion of working days/shifts lost t QuarterlyNumber of complaints received by the council MonthlyPercentage of residents who believe that theAnnuallyCrimes committed where theft from a dwellinMonthlyCrimes committed where force or threat of forMonthlyThe theft of or unauthorised taking of a vehiclMonthlyPercentage of residents who believe they can AnnuallyNumber of residents aged 16+ doing at least 1AnnuallyPercentage of young people aged 15-18 who areAnnuallyPercentage of 15-18 year olds in a local areaAnnuallyPercentage waiting time of applicants to be MonthlyThe number of affordable homes provided in QuarterlyThis indicator measures the cleanliness of strMonthlyThe indicator measures the percentage of resiAnnuallyThe indicator measures the percentage of resAnnuallyThe indicator measures the percentage of houMonthlyThe number of undisputed invoices received fMonthlyThis is the cumulative savings achieved sinc AnnuallyPercentage users satisfied with the sports a MonthlyPercentage of customers satisfied with the s MonthlyPercentage of telephone calls made to RushcMonthlyPercentage of customers who have been able QuarterlyResidents have the option to contact the CouAnnuallyPercentage of residents satisfied with the pl MonthlyPercentage of householder planning applicatiMonthlyThis is the amount of council tax that was co MonthlyThis is the amount of NNDRs that was colle MonthlyThis indicator measures the average time ta QuarterlyPercentage of customers satisfied with the c YearlyThis indicator measures the occupancy of indMonthlyThis indicator measures the occupancy of indQuarterlyThis indicator measures the increase in rate YearlyThe indicator measures income that is receivQuarterlyThis measure represents the percentage of hAnnually

The total number of Pavilion, Community Hall QuarterlyMonthly

Proportion of homelessness applications on wMonthlyThe average length of stay in hostel accommoMonthly

MonthlyNumber of households who considered themselMonthly

AnnuallyNumber of direct participants and spectators Quarterly

QuarterlyAttendances at targeted ‘inclusion’ interventi QuarterlyThe percentage occupancy of RBC CommunityQuarterlyThe cumulative percentage (over the period ofQuarterlyPercentage of people who have active CBL appMonthlyPercentage matching of Local Land and PropeQuarterlyPercentage matching of Local Land and Pro QuarterlyPer Capita CO2 emissions in the local authoritAnnually

MonthlyNumber of survivors accessing drop-ins, ou QuarterlyThe Number of cavity insulation completed MonthlyThe Number of loft insulation completed by MonthlyRatio of excess winter deaths (observed win Annually

AnnuallyThis is the proportion of the adult population Annually

AnnuallyAnnuallyAnnually

Amount of floorspace developed for employmAnnuallyMonthlyMonthly

Proportion of children in families in receipt AnnuallyThis indicator measures the net increase in AnnuallyThis indicator measures the numbers of housQuarterlyThe total number of net additional dwellings AnnuallyPerformance will be calculated as a percentagAnnually

QuarterlyMonthlyMonthly

The percentage of complainants satisfied withQuarterlyPercentage of members attending training eveQuarterlyComplaints that have been responded to and cMonthlyPercentage of complaints responded to with QuarterlyThe percentage of complainants satisfied withQuarterly

MonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Average length of time for the approval of a DQuarterlyQuarterlyAnnuallyMonthlyMonthlyMonthly

MonthlyMonthlyQuarterlyAnnuallyMonthlyMonthlyQuarterlyAnnually

Resident satisfaction with quarterly council AnnuallyAnnuallyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyAnnuallyMonthlyMonthlyMonthly

Percentage of applicants and those commentinAnnuallyThe number of planning appeal decisions allowMonthly

MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyQuarterlyQuarterlyAnnuallyMonthlyMonthlyMonthlyAnnuallyAnnuallyMonthly

The percentage of customers stating that they QuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

MonthlyAnnuallyAnnuallyMonthlyQuarterlyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

User satisfaction as per SOCITM KPI 1 - NOT oMonthlyMonthlyMonthlyQuarterly

MonthlyMonthly

MonthlyQuarterlyAnnualy

Definition/description Frequency of CollectionKnown Data Quality IssuesMonthly

Percentage of planning applications determined in line with government targets - major commercial within 13 weeks MonthlyPercentage of planning applications determined in line with government targets - minor commercial within 8 weeks MonthlyPercentage of planning applications determined in line with government targets - all other applications within 8 weeks Monthly

MonthlyMonthlyMonthlyMonthly

Total supply of social rent and intermediate MonthlyAverage length of stay in Bed and Breakfast of households unintentionally homeless and in priority need Monthly

MonthlyMonthly

Average monthly rate of attendance based MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

No. of working days/shifts lost to the author MonthlyNo. of working days/shifts lost to the author Monthly

Monthly

MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

Percentage of household waste sent for reusMonthlyPercentag of houshold waste composted MonthlyFrom the point the authority is legally entitl Monthly

MonthlyBefore end of next working day Monthly

MonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthly

Definition/description Frequency of CollectionKnown Data Quality IssuesLarge, landscape, scale projects Throughout the year, reported quNoneLandscape Strategy, Biodiversity Action Pla Throughout the year, reported quNone

Snapshot at end of financial yea NoneDEFRA: The vision for LNPs is that they are sThroughout the year, reported quNone‘Up-to-date’ means an appraisal or appraisal Financial year. Figures provided NonePDNPA compiles the Listed Building 'At Risk'Financial year. Figures provided NoneInclude all scheduled monuments lying wholly Financial year. Figures provided NoneUser survey question scale of excellent, v. g Annual - new indicator this year Yes - Service no

every six years as part of a rolling programme, as well as interim monitoring on a selection of sites.

Higher Level agricultural environment schemFinancial year. Figures provided Yes - Service noThe environmental schemes are defined as: Financial year. Figures provided NoneInternal project delivery to improve the oper Monitored Quarterly Yes - Internal project with National Park Authority specifDevelopment management Policies adoption Monitored Quarterly Yes milestones and timescales set internally however coA survey of planning applicants to ascertain hBiennial (next due 2014) NoneMeasure of public confidence in the plannin Biennial (next due 2012/13) New indicator unlikely to be replicated outside of nation

Customer service target Quarterly. Financial year. FigureNonePlanning enforcement cases are those where Quarterly. Financial year. FigureYes - proper comparison entirely reliant on contextual dMeasurement of planning officers impact on Figures provided as at 31st Mar Yes - not aware of similar targets in other authorities.New SPD production Fixed deadline Yes - unlikely to be comparableCarbon footprint generated by Authority oper Yes - comparability depends on the methodology used. Unique landscape scale project covering moo Yes - unique projectOptions appraisal stage of project Year end Yes - unique projectPartnership project to meet the objectives in Figures provided as at 31st Mar Yes delivered via constituent authority worker in partnerGrants to community projects (25) Financial year. Figures provided Yes - fixed number of grants in scheme each year, carFacilitation of locally led planning Financial year. Quarterly (Apr-J Yes - contextual information on resources (staff time) reSimple count of business involved in Author Financial year. Figures provided Yes - unlikely to be comparableInternal report Financial year. Figures provided Yes - unlikely to be comparableDirect support to social enterprise: Social e Financial year. Figures provided Yes - contextual information on resources (staff time or Individuals undertaking an unpaid, defined ta None - if definition matches

None - if definition matchesVolunteer enjoyment Annual None - if definition matchesVolunteer sense of contribution Annual None - if definition matchesManagement for a defined number of routes Annual Yes - unlikely to be comparableRecorded number of recreational users of NatiAnnual None - if definition matchesSustainable travel use by service users Annual None - if definition matchesRecreation strategy targets Financial year. Figures provided Yes - unlikely to be comparableService User survey question Annual None - if question matches

Service User survey question Annual None - if definition matchesBVPI 178 provided a statutory means, devisedBi-annual (Returns are required aNone - if definition matchesTourism strategy update year end yes - internalSustainability award scheme Financial year. Figures provided yes - internal

Transport Strategy implementationFinancial year. Figures provided as at 31st Mar for year end and 30th Sept for half year.yes - internalAnnual None - if definition matches

Annual None - if definition matchesA measure of the outcome of learning activitiAnnual Yes - unlikely to be comparableA measure of partnership working in this cor Annual Yes - unlikely to be comparablemonitoring of progress towards national aw Annual NoneQuestion in the staff survey biannual (due 2012/13) None - if definition matches

Standard measure of competence in public body financial management and governance.Annual NoneStandard measure of competence in public Annual NoneInternal policy development short term target Yes - unlikely to be comparableDetailed financial definition - please ask Yes - unlikely to be comparableInternal policy development short term target Yes - unlikely to be comparable

Definition/description Frequency of Collection

percentage of Internal Audit recommendatio Quarterlypercentage of all Performance Indicators thatQuarterlypercentage of all Community Engagement andQuarterlypercentage of all Community Prosperity PerfoQuarterlypercentage of all Environment and Housing PQuarterlypercentage of all Finance and Property Perf Quarterly

• People who consider themselves to have a limiting long term illness or disability

• People who consider themselves to have a limiting long term illness or disability.

Known Data Quality Issues

percentage of all Human Resources PerformanQuarterlypercentage of all Revenues and Customer SerQuarterlypercentage of all Support Services PerformanQuarterlypercentage of all Corporate Plan actions th Quarterlypercentage of all Community Engagement anQuarterlypercentage of all Community Prosperity CorpQuarterlypercentage of all Environment and Housing Quarterlypercentage of all Finance and Property Cor Quarterlypercentage of all Human Resources CorporatQuarterlypercentage of all Revenues and Customer SeQuarterlypercentage of all Support Services Corporat Quarterlypercentage of Corporate Risk Actions compl Quarterlypercentage of Community Engagement and PQuarterlypercentage of Community Prosperity Interna Quarterlypercentage of Environment and Housing Int Quarterlypercentage of Finance and Property Intern Quarterlypercentage of Human Resources Internal A Quarterlypercentage of Revenues and Customer ServiQuarterlypercentage of Support Services Internal Au Quarterlypercentage of all Service Delivery Plan acti Quarterlypercentage of the Community Engagement anQuarterlypercentage of the Community Prosperity ServQuarterlypercentage of the Environment and Housing Quarterlypercentage of the Finance and Property SerQuarterlypercentage of the Human Resources Service Quarterlypercentage of the Revenues and Customer SeQuarterlypercentage of the Support Services Service QuarterlyIn line with the position of waste reduction QuarterlyThe aim is to monitor the total cost of househAnnualThis indicator shows the cost-effectiveness AnnualA new campaign has been launched against doQuarterlyA new campaign has been launched against dogQuarterlyA new campaign has been launched against dogQuarterlyA new campaign has been launched against dogQuarterlyThis monitors work undertaken to maintain: aMonthlyThese accident statistics consist of all acc QuarterlyThese accident statistics consist of any acc QuarterlyThis is the total number of working days los QuarterlyThis indicator attempts to give an overview ofQuarterlyThis indicator measures a key income source fMonthlyThis indicator measures a key income source fMonthly

As above. QuarterlyThis indicator enables monitoring of one of MonthlyIntroduced by The Vehicle and Operator ServiQuarterlyThe purpose of the indicator is to monitor theQuarterly

QuarterlyAnnualAnnualAnnualAnnualAnnual

Bassetlaw District Council Anti-Social BehaviMonthlyQuestionnaires are sent out to complainants onQuarterly

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

The aim of the Performance Indicator is to monitor and compare our performance against other authorities and look for other ways to increase our performance/improve on how we deliver these services to our end users. We are a member of the Association for Public Service Excellence. Through this network we submit data on our performance in a range of categories (weighted vehicles, motor vehicle accidents etc.) This is benchmarked against all other Association for Public Service Excellence members and from this we receive a final standings report, relative to the highest, lowest and average data inputted within our group.  

The aim of this Performance Indicator is to mQuarterlyThe purpose of DD70 is to monitor the deliverAnnualThe purpose of DD71 is to monitor in financ AnnualThe purpose of DD72 is to measure the dire AnnualThe purpose of DD73 is to measure the rate AnnualThe purpose of DD74 is to monitor the use ofAnnualThe purpose of DD75 is to measure the CounciAnnualThe aim of the Perfomance Indicator is to moQuarterlyThe number of undisputed invoices for commercMonthlyTo monitor housing management performance. WiQuarterly (Occasionally there is a time lag in the availability of data for a few weeks afterThis indicator is part of the Council's Custo QuarterlyTo measure whether the training that has beeAnnualThe purpose of EE16 is to provide an employeBiennialThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyThis indicator monitors the level of sickness MonthlyPercentage of Employees meeting the disabilitQuarterlypercentage of employees from ethnic minority QuarterlyThis indicator is a key measure of the effecti Quarterly (Occasionally there is a time lag in the availability of data for a few weeks afterThe number of Stage 1 complaints for each mMonthlyThis indicator is a key measure of the effect Quarterly (Occasionally there is a time lag in the availability of data for a few weeks afterThis indicator is a key measure of the effect Quarterly (Occasionally there is a time lag in the availability of data for a few weeks afterTo measure the average number of training daAnnualTo protect public health by ensuring food is Annual (there is usually a time lag on the data at year end)To monitor the rate of collection of council t QuarterlyPartnership Plus areas have been identified oMonthlyPartnership Plus areas have been identified oMonthlyThis is a key indicator of the Council's finan QuarterlyThis is a key indicator of the Council's finan QuarterlyTo monitor the collection rate of national nonQuarterlyTo encourage a quick response to standard seQuarterlyTo measure how efficiently the IT Support servMonthlyThe purpose of EE52 is to measure the trainiAnnualThe purpose of EE55 is to measure the averagAnnualTo monitor the number of sanctions (includingQuarterlyTo report recovery on all overpayments deemeQuarterlyThis measures the number of planning appeal dQuarterlyGathered from the “Employment Bulletin” proMonthlyGathered from the “Employment Bulletin” proMonthlyThe aim is to encourage a greater supply of Annual (time lag of up to 6 months on previous years data)To promote an increase in the supply of affo Annual (time lag of up to 6 months on previous years data)This indicator measures the percentage of plMonthlyAs above. MonthlyAs above. MonthlyThis indicator measures the number of non-deQuarterly (occasional time lag after end of quarter before data is available)Planning Policy Statement 3 requires Local PAnnual (time lag of up to 6 months on previous years data)This indicator is designed to ensure that lo MonthlyThis indicator is the number of kilograms of Quarterly (time lag of 3 months after end of quarter for data to be available from NCC)

The percentage of household waste arising whiQuarterly (time lag of 3 months after end of quarter for data to be available from NCC)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for

There is no statutory definition of detritus, Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for Graffiti is defined as any informal or illega Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for Fly-posting is defined as any printed materia Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for The indicator measures a local authority’s peMonthlyMulti-Agency Risk Assessment Conferences focuQuarterlyTo measure participation in sport and active AnnualThe aim is to encourage improvement on the SQuarterly (Occasionally there is a time lag in the availability of data for a few weeks afterThe indicator is intended to give an indica Quarterly (Occasionally there is a time lag in the availability of data for a few weeks afterThis measures the total number of homelessnQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after

Definition/description Frequency of CollectionKnown Data Quality IssuesQUARTERLYQUARTERLYQuarterlyQuarterlyQuarterlyBiennialQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQuarterlyQUARTERLYQuarterlyAnnually

QuarterlyQuarterlyQuarterlyBi-AnnuallyAnnuallyAnnuallyBiennialBiennialBiennialBiennialBiennialBiennialBiennialBiennialNew MeasureBiennialBiennialBiennialBiennialBiennialBiennialBiennialQuarterlyQuarterlyQuarterlyAnnually

This is reported as the percentage of relevant land and highways that is assessed as having deposits of litter, detritus, graffiti and fly-posting that fall below an acceptable level. The indicator is reported as four parts, one for each element of environmental and street cleanliness: (a) Litter, (b) Detritus, (c) Graffiti, (d) Flyposting. Litter There is no statutory definition of litter. The Environmental Protection Act 1990 (s.87) states that litter is ‘anything that is dropped, thrown, left or deposited that causes defacement, in a public place’. This accords with the popular interpretation that ‘litter is waste in the wrong place’However, local authority cleansing officers and their contractors have developed a common understanding of the term and the definition used for NI 195 (and for the Local Environment Quality Survey of England) is based on this industry norm. Litter includes mainly synthetic materials, often associated with smoking, eating and drinking, that are improperly discarded and left by members of the public; or are spilt during waste management operations. Grade A is given where there is no litter or refuse; grade B is given where a transect is predominantly free of litter and refuse except for some small items; grade C is given where there is a widespread distribution of litter and refuse, with minor accumulations; and grade D where a transect is heavily littered, with significant accumulations. Three Intermediate Grades will also be used. These are: B +, between Grade A and Grade B, B – , between Grade B and Grade C; and , between Grade B and Grade C; and , between Grade B and Grade C; and

AnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyBi-AnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyBiennialAnnuallyNot measured beforeAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyBi-AnnuallyAnnuallyQuarterlyAnnuallyQuarterlyAnnuallyAnnuallyAnnuallyMonthlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyNew MeasureAnnuallyQuarterlyQuarterly

QuarterlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyQuarterlyQuarterlyAnnuallyMonthlyAnnuallyQuarterlyMonthlyQuarterlyQuarterlyAnnuallyBiennialAnnuallyBiennial

AnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyBi-annuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnuallyNot measured AnnuallyQuarterlyQuarterlyQuarterlyQuarterlyBiennialAnnuallyAnnuallyQuarterlyQuarterlyAnnuallyAnnually

QuarterlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyQuarterlyQuarterlyQuarterlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyNot measured beforeAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnuallyBiennialAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnually

AnnuallyAnnuallyAnnuallyQuarterly

QuarterlyQuarterlyQuarterlyAnnuallyAnnuallyAnnuallyQuarterlyMonthlyMonthlyQuarterly

QUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYAnnualQUARTERLYYEARLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYMONTHLYQUARTERLYQUARTERLYMONTHLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYMONTHLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLY

QUARTERLYMONTHLYQuarterlyQUARTERLYQUARTERLYQuarterlyQUARTERLYQUARTERLYQuarterlyQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYMONTHLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQuarterlyQuarterlyQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYAnnualQUARTERLYQUARTERLYAnnualQUARTERLYAnnualQUARTERLYQUARTERLYQUARTERLYQUARTERLY

QUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQuarterlyQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYYEARLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLY

QUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLYQUARTERLY

QUARTERLYQUARTERLYQUARTERLY

Definition/description Frequency of CollectionKnown Data Quality IssuesSCS reporting dashboard (used at CMT, Scrutiny, Cabinet, LSP E AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboardSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard Annual

SCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard Annual

SCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard AnnualCMT corporate dashboard Quarterly Variations in proportion of callers referred to the autoCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard Quarterly

CMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard Quarterly

Local index gives a score for all media cov QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard Quarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesCouncil Business Plan and departmental - Economy and Culture Annual 31/3

This indicator represents the number of bids Annual 31/3This indicator shows the total value of purch 2 quarter/6 month data lag - expect at Q2 (Sept)

Council Business Plan and departmental - Economy and Culture QuarterlyCouncil Business Plan and departmental - Economy and Culture MonthlyCouncil Business Plan and departmental - Economy and Culture Quarterly Council Business Plan and departmental - Economy and Culture Quarterly

The indicator measures the percentage of th Annual 31/3The percentage of the local authority’s B-r Annual 31/3

Council Business Plan and departmental - Highways Annual 31/3Council Business Plan and departmental - Highways Annual 31/3Council Business Plan and departmental - Highways Annual 31/3

Number of people killed or seriously injured inQuarterly by calendar year, with 1 quarter lagNumber of children killed or seriously injured iQuarterly by calendar year, with 1 quarter lag

Council Business Plan and Departmental - Adults Monthly % of people whose outcome on leaving reablMonthly Carers receiving a needs assessment / reviewMonthly

Council Business Plan and departmental - Childrens Quarterly Council Business Plan and departmental - Childrens Quarterly

Young people aged 16 to 18 years are countedAnnual 31/3Council Business Plan and departmental - Childrens Annual 31/12

The percentage point gap between pupils eligAnnual 31/8The percentage point gap between pupils eli Annual 31/8The number of pupils achieving 5 or more A*Annual 31/8

The number of pupils achieving the English Annual 31/8The percentage of household waste arisings wQuarterly Data reported querterly is an estimate based on district The proportion of Municipal waste landfilled. Quarterly Percentage reduction in repeat victimisati Quarterly Total number of fatalities due to primary fire Quarterly Number of deliberate primary fires per 10,00 Quarterly

Council Business Plan and departmental - community safety MonthlyCouncil Business Plan Quarterly Council Business Plan Quarterly Council Business Plan Monthly Council Business Plan Annual 31/3Council Business Plan MonthlyCouncil Business Plan Monthly

This indicator represents the percent of tota Annual 31/3Overall customer satisfaction with Lincolnsh Quarterly

Departmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's Services

Departmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health AnnuallyDepartmental - Public Health AnnuallyDepartmental - Public Health AnnuallyDepartmental - Public Health Bi-annualDepartmental - Public Health AnnuallyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health Quarterly

Departmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & Rescue

Lincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueLincolnshire Fire & RescueDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adult Services MonthlyDepartmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Adults Monthly Departmental - Economy & Culture AnnuallyDepartmental - Economy & Culture QuarterlyDepartmental - Economy & Culture QuarterlyDepartmental - Economy & Culture QuarterlyDepartmental - Economy & Culture AnnuallyDepartmental - Economy & Culture QuarterlyDepartmental - Economy & Culture QuarterlyDepartmental - Economy & Culture Quarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesThe average quality of life score for a pers AnnuallyControl is one of the key outcomes for indivi AnnuallyThis is a two-part measure which reflects bot MonthlyThis is a composite measure which combines in BiennialThis measure shows the proportion of all adul MonthlyThe measure shows the percentage of adults r Monthly

MonthlyThe measure shows the percentage of adults r MonthlyThis is a two part measure reflecting the nu MonthlyThis is a two-part measure which reflects bot AnnuallyThis is a two-part measure that reflects both MonthlyThe measure is defined by determining the per AnnuallyThe measure is defined by determining the per BiennialThe measure is defined by determining the per BiennialThis portion of the measure is defined by det Annually

Whilst the overarching measure (4A) indicate AnnuallyMonthly

This is the number of people with learning di MonthlyMonthly

Of new clients for whom contact was made wit MonthlyThis is defined as the average length of time MonthlyThe aim of this indicator is to monitor the MonthlyThe aim of this indicator is to monitor the c MonthlyThis measure indicates the customers’ ability MonthlyThis measure indicates the customers’ ability MonthlyInitial contact: The first time a member of t MonthlyReferrals: A request for an assessment to be MonthlySection 47 Enquiry: An enquiry conducted jo MonthlyThe percentage of referrals that lead to an i MonthlyThe percentage of initial assessments authori Monthly

MonthlyThe percentage of core assessments complete Monthly

MonthlyMonthly

The number of children with a Child Protectio MonthlyStrategy meeting: A meeting that determines MonthlyCore Group: A multi-agency group responsib MonthlyThe percentage of children no longer subject MonthlyThe child had ceased to be the subject of a C MonthlyThe percentage of children subject to a Chil Monthly

MonthlyThe number of looked after children for every MonthlyThe percentage of looked after children at 31 MonthlyThe percentage of looked after children case MonthlyThe percentage of looked after children with Monthly

MonthlyThe average SDQ score for all children and MonthlyThe percentage of final statements of special QuarterlyThe percentage of final statements of special QuarterlyThe average number of additional offences co Quarterly

QuarterlyThe number of young people entering the Yout Quarterly

The measure shows the proportion of all adults with learning disabilities who are known to the council, who are recorded as living in their own home or with their family within the current financial year. The measure is intended to improve outcomes for adults with learning disabilities by demonstrating the proportion in stable and appropriate accommodation. The nature of accommodation for people with learning disabilities has a strong impact on their safety and overall quality of life and reducing social exclusion.

The percentage of looked after children aged under 16 at 31 March who have been• Looked after continuously for at least 2.5 years and had been living in the same placement for at least two years OR• Are placed for adoption, and their current and previous adoptive placements amount to at least two years in total.

The percentage of young offenders who are a QuarterlyQuarterly

The percentage of looked after children who MonthlyThe number of looked after children who were MonthlyThe percentage of young people now aged 19 MonthlyThe percentage of young people now aged 19 MonthlyThe number of children and young people (Pe Monthly

TermlyMonthly

receiving a national childrens university certi AnnuallyMonthlyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyAnnuallyMonthlyMonthly

The number of fixed exclusions from school MonthlyMonthlyMonthlyAnnuallyAnnually

This indicator demonstrates the number of rep Quarterly definitiaon of 'permanament' may differ from authority toTrend indicator to monitor the usage os free QuarterlyThis indicator demonstrates the number of bus QuarterlyThis indicator demonstrates the number of pr QuarterlyThis indicator demonstrates the number os n Quarterly

QuarterlyIn relation to the Fire Service QuarterlyIn relation to the Fire Service QuarterlyIn relation to the Fire Service Quarterly

QuarterlyQuarterlyQuarterlyAnnually

Measures those requests that are completed wi Monthly

• With closed community interventions or completed custodial sentences OR• Transferring from custody to community intervention

MonthlyContacts made through Customer Service Ce QuarterlyContacts made through Customer Service Ce Quarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesKey Corporate Measure Monthly

Measure prescribed as part of the Adult So MonthlyRelated to NI 59 MonthlyRelated to NI 60 Monthly

Key Corporate Measure MonthlyRelated to NI 61 and NI 62 MonthlyRelated to NI 75 MonthlyMeasure prescribed as part of the Adult So MonthlyRelated to NI 131 MonthlyFigures provided from Ofsted MonthlyFigures provided from Ofsted MonthlyRelated to NI102b Monthly

Key Corporate Measure MonthlyRelated to NI 111 MonthlyRelated to NI 168 Monthly

Key Corporate Measure MonthlyRelated to NI 193 Monthly

Key Corporate Measure QuarterlyKey Corporate Measure Monthly

Related to NI47 and NI48 MonthlyKey Corporate Measure MonthlyKey Corporate Measure MonthlyKey Corporate Measure Quarterly

To be completed through an annual resident'AnnualTo be completed through an annual resident'AnnualTo be completed through an annual resident'AnnualBV12 - Rolling Average Monthly

Key Corporate Measure MonthlyKey Corporate Measure MonthlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure Quarterly

Strategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure Annual

QuarterlyQuarterly

Dept Plan service standard QuarterlyDept Plan service standard QuarterlyDept Plan service standard Quarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnualAnnualAnnualQuarterly

Definition/description Frequency of CollectionKnown Data Quality IssuesAnnualMonthlyMonthly AnnualMonthlyQuarterly?AnnualMonthly

Quarterly AnnualAnnualmonthlyMonthly

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MonthlyQuarterlyMonthlyMonthly

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MonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthly Monthly Quarterly Quarterly Quarterly Monthly Monthly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly Quarterly

Quarterly Quarterly AnnualAnnualAnnualAnnualAnnualAnnualAnnualAnnualQuarterly - monthly?Quarterly AnnualAnnualQuarterly Quarterly AnnualAnnualAnnualQuarterly Quarterly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly TBCMonthly Quarterly Monthly AnnualAnnualQuarterly AnnualAnnualMonthly Monthly

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QuarterlyQuarterlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyQuarterlyQuarterlyMonthlyQuarterlyMonthlyQuarterlyMonthlyQuarterlyQuarterlyQuarterlyQuarterlyAnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthlyAnnuallyAnnuallyMonthlyAnnuallyQuarterlyQuarterlyQuarterlyAnnuallyQuarterlyQuarterly

Annually

AnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyAnnually

Annually

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Monthly

QuarterlyAnnual

QuarterlyBiannualAnnuallyAnnually

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyAnnuallyAnnuallyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyMonthly

Definition/description Frequency of CollectionKnown Data Quality IssuesQuarterly

Number of older people (aged 65 and over) newly admitted to permanent residential care in current financial year QuarterlyQuarterlyQuarterlyQuarterly

QuarterlyNumber of adults, aged 18-64, newly admitted to permanent residential or nursing care in current financial Quarterly% of older people who are living independently after reablement (91 days later following hospital discharge) Quarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Adult social care - Number of residential care homes (internal and external) meeting level B of the QAF QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Decrease in the number % of empty shops (no targets set as used to monitor market influence) QuarterlyIncrease in footfall into the city centre during the day and evening (no targets set as used to monitor market influence) QuarterlyIncrease in the number of night time economy venues (no targets set as used to monitor market influence) QuarterlyIncrease in the financial contributions and in kind support from the private sector - undefined Quarterly

QuarterlyQuarterly

Women into Sport(B active project) Number of sessions of (Athletics, Badminton, Swimming) QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Number of targeted crime prevention campaigns and activities which contributes to the reduction in total crime in the city. QuarterlyQuarterlyQuarterly

Adult social care - 1F %   of adults in contact with secondary mental health services in paid employment

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Let property voids - number of properties (no targets set as used to monitor market influence) Quarterly% of properties carrying out Anti Social Behaviourestos monitoring reports where required Quarterly

QuarterlyQuarterly

1st legal action on new matters - target of 5 workings days or milestone (eg. draft contract issued) QuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Percentage of non-exempt individual decisions of the Executive published within 1 working day of the decision QuarterlyQuarterlyQuarterly

Percentage of attendees at all Project Management Network activities who strongly agree that they add value or would recommend toQuarterlyPercentage of CPMO Internal Customers who agree or strongly agree that the team add value and should continue QuarterlyAcknowledgement of Electoral Registration Claim forms within 5 working days of receipt QuarterlyPercentage uptake of local media stories based on news releases issued by the council's communications & digital media team Quarterly

QuarterlyPercentage of engagements attended by Leicester's 3 civic dignitaries which are held within the city boundar QuarterlyPercentage of engagements attended by Leicester's 3 civic dignitaries which are hosted/arranged/attended by mixed/ethnic minorit Quarterly

QuarterlyQuarterlyQuarterlyQuarterly

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Average queuing time (after messaging ends) when contacting the ICT Support Centre (seconds) QuarterlyQuarterly

100% of Assessments returned to Social Worker within 2 working days providing SS59a completed correctly Quarterly100% of supplier invoices processed for payment and sent to Exchequer team within the supplier trading terms Quarterly

QuarterlyQuarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyQuarterlyQuarterlyYearlyQuarterlyQuarterlyQuarterlyQuarterlyYearlyQuarterlyQuarterlyYearlyYearlyYearlyYearlyYearlyQuarterlyYearlyQuarterlyQuarterlyQuarterlyYearlyYearlyYearlyYearlyYearly

YearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearly

Disadvantaged pupils achieving 5 A* to C GCSEs including English and Mathematics at KS4 YearlyYearlyYearlyYearlyYearlyYearlyQuarterlyQuarterlyYearlyYearly

Definition/description Frequency of CollectionKnown Data Quality IssuesAllotments QuarterlyAllotments QuarterlyAccountancy QuarterlyBereavement Services QuarterlyAccountancy QuarterlyDemocratic Services QuarterlyStrategy & Enabling AnnualHousing Solutions QuarterlyHousing Maintenance QuarterlyAudit AnnualHousing Benefits Administration QuarterlyHousing Benefits Administration QuarterlyPrivate Housing AnnualStrategy & Enabling AnnualHousing Maintenance AnnualEstate Caretaking Services AnnualEstate Caretaking Services AnnualDebtors & Creditors AnnualPollution Control AnnualHousing Voids QuarterlyAnti-social Behaviour AnnualInsurance AnnualDebtors & Creditors AnnualBusiness Development & IT AnnualNoise Nuisance & Animal Warden AnnualNoise Nuisance & Animal Warden AnnualRecreation Services AnnualEstate Management QuarterlyEstate Management QuarterlyFood and Health & Safety Enforcement QuarterlyFood and Health & Safety Enforcement Quarterly

Food and Health & Safety Enforcement QuarterlyEstate Management AnnualBuilding Control QuarterlyHousing Voids QuarterlyEstate Caretaking Services QuarterlyControl Centre QuarterlyControl Centre QuarterlyHousing Maintenance AnnualParking Services QuarterlyAudit AnnualRecreation Services AnnualFood and Health & Safety Enforcement QuarterlyCustomer Services QuarterlyHousing Solutions QuarterlyRevenues Administration QuarterlyPublic Toilet Services AnnualCommunications AnnualLegal AnnualCCTV AnnualHousing Benefits Administration AnnualLegal AnnualHealthy Lifestyles AnnualCustomer Services QuarterlyCommunications AnnualCarbon Management AnnualCorporate Policy Unit AnnualDemocratic Services AnnualPublic Toilet Services AnnualAllotments AnnualSport & Leisure AnnualRevenues Administration QuarterlyStrategy & Enabling AnnualRent Collection QuarterlyHousing Benefits Administration QuarterlyWork Based Learning AnnualBuilding Control QuarterlyDevelopment Management (Planning) QuarterlyDevelopment Management (Planning) QuarterlyDevelopment Management (Planning) QuarterlyProperty Services AnnualUrban Rangers AnnualUrban Rangers AnnualCCTV AnnualParking Services AnnualHuman Resources AnnualCommunications AnnualPrivate Housing QuarterlyPrivate Housing QuarterlyRevenues Administration QuarterlyProperty Services AnnualProperty Services AnnualEstate Caretaking Services QuarterlyWaste & Recycling QuarterlyControl Centre Annual

Rent Collection AnnualCommunications AnnualCommunications QuarterlyEstate Management QuarterlyDevelopment Management (Planning) QuarterlyBuilding Control QuarterlyDevelopment Management (Planning) QuarterlyBuilding Control QuarterlyDevelopment Management (Planning) QuarterlyBuilding Control QuarterlyAnti-social Behaviour QuarterlyPrivate Housing AnnualAnti-social Behaviour QuarterlyDevelopment Management (Planning) QuarterlyWork Based Learning AnnualWork Based Learning AnnualHousing Benefits Administration QuarterlyBereavement Services QuarterlyBusiness Development & IT QuarterlyBusiness Development & IT QuarterlyInsurance AnnualCustomer Services QuarterlySport & Leisure QuarterlyDemocratic Services QuarterlyLegal QuarterlyAccountancy QuarterlyBusiness Development & IT QuarterlyDebtors & Creditors QuarterlyInsurance QuarterlyLicensing QuarterlyProcurement Services QuarterlyProperty Services QuarterlyRevenues Administration QuarterlyHousing Benefits Administration QuarterlyHuman Resources QuarterlyDemocratic Services QuarterlyLegal QuarterlyAccountancy QuarterlyBusiness Development & IT QuarterlyDebtors & Creditors QuarterlyInsurance QuarterlyLicensing QuarterlyProcurement Services QuarterlyProperty Services QuarterlyRevenues Administration QuarterlyHousing Benefits Administration QuarterlyHuman Resources QuarterlyLegal AnnualBereavement Services QuarterlyCustomer Services QuarterlyPollution Control AnnualDevelopment Management (Planning) QuarterlyDevelopment Management (Planning) QuarterlyHuman Resources Annual

Private Housing AnnualCustomer Services QuarterlyLegal QuarterlyAnti-social Behaviour QuarterlyLicensing QuarterlyHuman Resources AnnualAudit QuarterlyAudit QuarterlyAudit QuarterlyAudit QuarterlyUrban Rangers AnnualCCTV QuarterlyDebtors & Creditors AnnualDevelopment Management (Planning) QuarterlyDevelopment Management (Planning) QuarterlyCustomer Services QuarterlyHousing Maintenance QuarterlyAllotments QuarterlyDevelopment Management (Planning) QuarterlyLicensing QuarterlyPrivate Housing QuarterlyCCTV QuarterlyLegal AnnualUrban Rangers AnnualNoise Nuisance & Animal Warden QuarterlyNoise Nuisance & Animal Warden QuarterlyNoise Nuisance & Animal Warden AnnualLicensing QuarterlyCustomer Services QuarterlyCarbon Management AnnualCarbon Management AnnualCustomer Services QuarterlyPublic Toilet Services 6 monthlySport & Leisure QuarterlyAnti-social Behaviour QuarterlyEstate Management QuarterlyLicensing AnnualBuilding Control AnnualPrivate Housing AnnualBuilding Control AnnualParking Services QuarterlyControl Centre AnnualHousing Solutions AnnualAudit QuarterlyProperty Services AnnualAllotments QuarterlyHealthy Lifestyles AnnualHealthy Lifestyles AnnualCorporate Policy Unit QuarterlyProperty Services QuarterlyAllotments QuarterlyNoise Nuisance & Animal Warden QuarterlyAnti-social Behaviour QuarterlyDevelopment Management (Planning) Quarterly

Work Based Learning AnnualEstate Caretaking Services QuarterlyControl Centre QuarterlyPublic Toilet Services AnnualPollution Control AnnualCorporate Policy Unit QuarterlyRent Collection QuarterlyRecreation Services AnnualHealthy Lifestyles QuarterlyHuman Resources AnnualDemocratic Services QuarterlyBusiness Development & IT QuarterlyLegal QuarterlyGrounds Maintenance and Street Scene AnnualGrounds Maintenance and Street Scene AnnualInsurance AnnualDebtors & Creditors AnnualPollution Control AnnualBuilding Control AnnualCorporate Policy Unit QuarterlyPollution Control AnnualNoise Nuisance & Animal Warden QuarterlyStrategy & Enabling AnnualFood and Health & Safety Enforcement QuarterlyPollution Control AnnualFood and Health & Safety Enforcement QuarterlyCommunications QuarterlyCarbon Management QuarterlyDemocratic Services AnnualRecreation Services QuarterlyHousing Maintenance QuarterlyHousing Voids QuarterlyHousing Maintenance QuarterlyRecreation Services AnnualCommunications AnnualCommunications AnnualCorporate Policy Unit QuarterlyHousing Benefits Administration QuarterlyStreet Cleansing QuarterlyStreet Cleansing QuarterlyStreet Cleansing QuarterlyHousing Maintenance AnnualEstate Management AnnualRent Collection AnnualProperty Services QuarterlyRecreation Services QuarterlyHousing Maintenance QuarterlyDemocratic Services QuarterlyWaste & Recycling AnnualAnti-social Behaviour QuarterlyRecreation Services AnnualAnti-social Behaviour QuarterlyProcurement Services AnnualCommunications Quarterly

Procurement Services AnnualRent Collection QuarterlyGrounds Maintenance and Street Scene AnnualEstate Management AnnualCarbon Management AnnualNoise Nuisance & Animal Warden QuarterlyBereavement Services AnnualAllotments AnnualStreet Cleansing AnnualWaste & Recycling AnnualWaste & Recycling AnnualHousing Voids QuarterlyAccountancy AnnualHousing Voids QuarterlyHousing Voids QuarterlyAccountancy AnnualHousing Maintenance AnnualHousing Solutions QuarterlyRecreation Services AnnualRecreation Services AnnualRecreation Services AnnualRecreation Services AnnualRecreation Services AnnualHousing Solutions QuarterlyHousing Solutions QuarterlyHousing Solutions QuarterlyHousing Solutions QuarterlyLicensing QuarterlyBuilding Control QuarterlyRecreation Services AnnualCorporate Policy Unit AnnualRecreation Services QuarterlyPollution Control AnnualPrivate Housing QuarterlyAccountancy AnnualControl Centre QuarterlyDebtors & Creditors AnnualDebtors & Creditors AnnualDebtors & Creditors AnnualRecreation Services QuarterlyProperty Services AnnualBuilding Control QuarterlyBereavement Services AnnualBereavement Services AnnualHousing Benefits Administration QuarterlyHousing Benefits Administration QuarterlyProcurement Services AnnualPollution Control AnnualAccountancy AnnualAccountancy AnnualProperty Services Annual

Definition/description Frequency of CollectionKnown Data Quality IssuesNI 72 Achievement of at least 78 points acr Annual Data not available until the autumn

Annual

AnnualNI 111 First time entrants to the Youth Jus AnnualNI 112 Under 18 conception rate PSA 14 Annual Data lag c.18 months

AnnualAnnualAnnual

NI 186 Per capita reduction in CO2 emissionAnnual 2 year data lagNI 192 Percentage of household waste sent Annual

AnnualNI 121 Mortality rate from all circulatory d Annual 2 year data lagNI 123 Stopping smoking PSA 18 AnnualBased on the National Health Survey for En Annual

AnnualNI 39 Rate of Hospital Admissions per 100, AnnualWarwick Edinburgh Mental Wellbeing Scale AnnualNI 5 Overall/general satisfaction with local AnnualCitizen Survey AnnualNI 154 Net additional homes provided PSA Annual

NI 1 % of people who believe people from difAnnualNI 4 % of people who feel they can influence AnnualNI 177 Local bus and light rail passenger jouAnnual

AnnualAnnualAnnual

NI 40 Number of drug users recorded as beinAnnualLocal measure - combination of NI018 and AnnualNI 151 Overall Employment rate (working-agAnnualNI 163 Proportion of population aged 19-64 fAnnual

AnnualAnnual

NI 116 Proportion of children in poverty PSA Annual Data lag c.18 monthsAnnual

As measured by economic and reptuation impaAnnualAnnualAnnualQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

NI 155 Number of affordable homes delivere QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

NI 56 Obesity in primary school age children in Year 6 DCSF DSO

NI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths PSA 10

NI 8 Adult participation in sport and active recreation DCMS DSO

NI 187 Tackling fuel poverty – % of people receiving income based benefits living in homes with a low energy efficiency rating Defra DSO

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannual

NI 196 Improved street and environmental cl BiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannual

NI 158 % non-decent council homes CLG D BiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannualBiannual

Biannual

Any Further Information Department AuthorityB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEY

Collected monthly & analysis on financial year/Quarterly B AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEY

As per BVPI 12 B AMBER VALLEYB AMBER VALLEYB AMBER VALLEY

New description effective from OctoberB AMBER VALLEYAs per BVPI 17a B AMBER VALLEYAs per BVPI 16a B AMBER VALLEY

B AMBER VALLEY

As per NI 155 B AMBER VALLEYB AMBER VALLEY

As per BVPI 64 B AMBER VALLEYB AMBER VALLEY

As per BVPI 213 B AMBER VALLEYB AMBER VALLEY

As per NI 195 cancelled by Landscape B AMBER VALLEYAs per NI 195 cancelled by Landscape B AMBER VALLEYAS per NI 196 B AMBER VALLEYAs per NI 196 B AMBER VALLEY

B AMBER VALLEYB AMBER VALLEYB AMBER VALLEY

As per BVPI 119e – collected on AV C B AMBER VALLEYAs per BVPI 119a – collected on AV C B AMBER VALLEY

% of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People Surve B AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEYB AMBER VALLEY

Any Further Information Department B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Source: P1E data – total households i B ASHFIELDB ASHFIELDB ASHFIELD

Source: APHO Health Profile B ASHFIELDSource: APHO Health Profile B ASHFIELDSource: APHO Health Profile B ASHFIELDSource: APHO Health Profile B ASHFIELDSource: APHO Health Profile B ASHFIELDSource: APHO Health Profile B ASHFIELD

B ASHFIELDB ASHFIELDB ASHFIELD

Source: FLARE system B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Formula: the methodology employed by B ASHFIELDSource: Notts Police B ASHFIELDSource: Notts Police B ASHFIELD

B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Source - Citizens Panel / Notts Listens B ASHFIELDSource - Citizens Panel / Notts Listens B ASHFIELD

B ASHFIELDSource - Citizens Panel / Notts Listens B ASHFIELDSource - Citizens Panel / Notts Listens B ASHFIELD

Reliant on all aspects of Covalent indicators being conf B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

http://www.communities.gov.uk/publica B ASHFIELDhttp://www.communities.gov.uk/publica B ASHFIELD

B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Source: Active People Survey B ASHFIELD

x = total number of respondents who say they 'tend to agree' or 'definitely agree' that their local area Is a place wherepeople from different backgrounds get on well

'Do you agree or disagree that you can influence decisions affecting your local area?

B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Yes / No indicator B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Reliant on all aspects of Covalent indicators being conf B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

This is a forumla indicator, capturing B ASHFIELDB ASHFIELDB ASHFIELD

This is a forumla indicator, capturing B ASHFIELDB ASHFIELD

This is a forumla indicator, capturing B ASHFIELDThis is a forumla indicator, capturing B ASHFIELD

B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

B ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELDB ASHFIELD

Any Further Information Department B BLABYB BLABYB BLABYB BLABY

Service is provided for Blaby and Hinc B BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABY

B BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABY

Telephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABYTelephone Survey 2011 B BLABY

B BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABY

B BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABYB BLABY

Any Further Information Department B BOLSOVERB BOLSOVER

Community Safety initiative B BOLSOVERBased on NI 110: Young people’s participB BOLSOVERExamples: Education and awareness, PresB BOLSOVER

Corporate Objective: Assisting everyon B BOLSOVERCommunity Safety initiative - Corporate B BOLSOVER

B BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVER

Customer Service Excellence (CSE), foB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVER

Related to former BVPI 155 B BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVER

Related to former BVPI 155 B BOLSOVERB BOLSOVER

Related to former NI 117 B BOLSOVERB BOLSOVERB BOLSOVERB BOLSOVER

Related to former BVPIs - BVPI 66a-d B BOLSOVERRelated to former BVPIs - BVPI 66a-d B BOLSOVER

B BOLSOVERInvestors in People (IIP) B BOLSOVER

B BOLSOVERB BOLSOVER

LPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVER

LPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERLPIs developed for successful Charter B BOLSOVERRelated to former BVPI 11a B BOLSOVERRelated to former BVPI 11b B BOLSOVERRelated to former BVPI 11c B BOLSOVERRelated to former BVPI 12 B BOLSOVERRelated to former BVPI 13 B BOLSOVERRelated to former BVPI 15 B BOLSOVERRelated to former BVPI 16a B BOLSOVERRelated to former BVPI 16b B BOLSOVERRelated to former BVPI 17 B BOLSOVER

Any Further Information Department B BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONPeople ServicesB BOSTONTransformation B BOSTONDemocratic ServB BOSTONAudit B BOSTONAudit B BOSTONFinance B BOSTONFinance B BOSTONFinance B BOSTONFinance B BOSTONIT B BOSTON

Communities B BOSTONCommunities B BOSTONCommunities B BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONEnvironmental HB BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONHousing B BOSTONLeisure B BOSTON

B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONLeisure B BOSTONCrematorium an B BOSTONRefuse and RecyB BOSTONRefuse and RecyB BOSTONRefuse and RecyB BOSTONBuillding ControlB BOSTON

Buillding ControlB BOSTONBuillding ControlB BOSTONBuillding ControlB BOSTONBuillding ControlB BOSTONBuillding ControlB BOSTONDevelopment ConB BOSTONDevelopment ConB BOSTONDevelopment ConB BOSTONDevelopment ConB BOSTONDevelopment ConB BOSTONArts Heritage a B BOSTONArts Heritage a B BOSTONEconomic DevelB BOSTONEconomic DevelB BOSTONPlanning and St B BOSTONLand Charges anB BOSTONLand Charges anB BOSTONPartnerships andB BOSTONPartnerships andB BOSTONPartnerships andB BOSTONPartnerships andB BOSTONFraud B BOSTONCustomer Servi B BOSTONCustomer Servi B BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONRevenues and BeB BOSTONCommunicationsB BOSTON

Place Survey CommunicationsB BOSTONPlace Survey CommunicationsB BOSTON

CommunicationsB BOSTONHave your say' Interna CommunicationsB BOSTONHave your say' Interna CommunicationsB BOSTONHave your say' User saDemocratic ServB BOSTON

Democratic ServB BOSTONHave your say' Interna Democratic ServB BOSTONStaff satisfaction with People ServicesB BOSTONManager satisfaction wiPeople ServicesB BOSTONStaff satisfaction with People ServicesB BOSTONHave your say' Interna People ServicesB BOSTONStaff satisfaction with People ServicesB BOSTONHave your say' User saTransformation B BOSTON

Transformation B BOSTONHave your say' Interna Finance B BOSTONManager satisfaction wiAudit B BOSTONManager satisfaction wiFinance B BOSTONStaff satisfaction with IT B BOSTONStaff satisfaction with IT B BOSTON

Staff satisfaction with IT B BOSTONStaff satisfaction with IT B BOSTONStaff satisfaction with IT B BOSTONHave your say' User saCommunity SafeB BOSTONHave your say' User saCommunity SafeB BOSTONManager satisfaction wiEmergency PlanB BOSTONHave your say' User saEnvironmental hB BOSTONAnnual local business Environmental hB BOSTONHave your say' User saHousing B BOSTONHave your say' User saHousing B BOSTONHave your say' User saHousing B BOSTONHave your say' User saHousing B BOSTONquarterly cumulative Housing B BOSTONHave your say' User saHousing B BOSTONStaff satisfaction with Property B BOSTONHave your say' User saLeisure B BOSTON

Leisure B BOSTONLeisure B BOSTON

Have your say' User saCrematorium an B BOSTONHave your say' Interna Crematorium an B BOSTONHave your say' User saCrematorium an B BOSTONHave your say' Interna Crematorium an B BOSTONHave your say' User saRefuse and RecyB BOSTONHave your say' User saRefuse and RecyB BOSTONHave your say' User saRefuse and RecyB BOSTONHave your say' User saRefuse and RecyB BOSTONHave your say' User saRefuse and RecyB BOSTONAnnual local business Refuse and RecyB BOSTONHave your say' User saStreet Scene B BOSTONHave your say' User saStreet Scene B BOSTONHave your say' User saStreet Scene B BOSTONHave your say' User saStreet Scene B BOSTONHave your say' User saBuilding Control B BOSTONHave your say' User saDevelopment ConB BOSTONHave your say' User saArts Heritage a B BOSTONHave your say' User saArts Heritage a B BOSTONAnnual local business Land charges anB BOSTONHave your say' User saLand charges anB BOSTONHave your say' User saPartnershipps anB BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' Interna Customer Servi B BOSTONHave your say' Interna Customer Servi B BOSTONHave your say' Interna Customer Servi B BOSTONHave your say' Interna Customer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONHave your say' User saCustomer Servi B BOSTONManager satisfaction wiFraud Team B BOSTONHave your say' Interna Fraud Team B BOSTONHave your say' Interna Business Rates B BOSTONHave your say' User saRevenue and BenB BOSTON

Have your say' Interna Revenue and BenB BOSTONHave your say' User saRevenue and BenB BOSTONHave your say' User saRevenue and BenB BOSTON

Any Further Information Department B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOODN/A B CHARNWOOD

Any Further Information Department B BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWE

This survey is conducted every two years, using a sample B BROXTOWEB BROXTOWE

This is a measure of the 'play value' of B BROXTOWEB BROXTOWEB BROXTOWE

B BROXTOWEThis PI is based on statistics produced annually by the B BROXTOWE

B BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWE

The original indicator BV213 required a 'per 1,000 houseB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWE

B BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWE

B BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWEB BROXTOWE

Any Further Information Department B CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDDays Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Points Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Points Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD

Percentage Points Smaller is BettB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDDays Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD

Percentage Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD£ Smaller is BettB CHESTERFIELD£ Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDGrade Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNo. Plan is Best B CHESTERFIELDNo. Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD

Percentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber per 10,000 Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDNumber Smaller is BettB CHESTERFIELDPercent Bigger is BetteB CHESTERFIELDPercent Bigger is BetteB CHESTERFIELDNumber per 1000 Bigger is BetteB CHESTERFIELDNumber per 1000 Bigger is BetteB CHESTERFIELD

Number Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD£k Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercent Bigger is BetteB CHESTERFIELDPercent Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELD£ Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Smaller is BettB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELD

Percentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNo. Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDPercentage Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDNumber Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELDYes/No Bigger is BetteB CHESTERFIELD

Any Further Information Department B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBY

None B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBY

None B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBY

None B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBY

None B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBYNone B CORBY

None B CORBYNone B CORBYNone B CORBYNone B CORBY

Any Further Information Department B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

Contributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010) B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

Increase residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

B DAVENTRYB DAVENTRYB DAVENTRYB DAVENTRY

Any Further Information Department B EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEY

B EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEY

B EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEY

B EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEYB EAST LINDSEY

Any Further Information Department B EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIRE

B EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIRE

B EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIRE

B EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIREB EAST NORTHAMPTONSHIRE

Any Further Information Department B GEDLINGData taken from Civica Open Reve B GEDLINGIn June 2010, the Government amendB GEDLING

B GEDLINGB GEDLINGB GEDLINGB GEDLING

Monthly - reported as a 12 month rolling average B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Annually (when survey undertaken, may not be every year) B GEDLINGB GEDLING

Data taken from Civica Open Reve B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

FAQ update March 2010 http://wwwB GEDLINGFAQ update March 2010 http://wwwB GEDLING

B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

PSD4 definition B GEDLINGPSD5 definition B GEDLING% of residents stating they feel th B GEDLING

B GEDLINGB GEDLINGB GEDLING

figure taken directly from Leisure B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

As of 1 April 2009 calculation of local indicator amended - no longer based on per thousand households but count of homeless applications using following definition

Any sedentary Gedling Borough resident over the age of 16 can be referred by a GP or health professional onto the Positive Moves Scheme, if it is deemed that their medical condition would benefit from physical activity. Questionnaires issued annually

This provides total number of visits to the five leisure Centres within the Borough owned by the Borough Council, excluding school use

Previously LI006b before 2008

Collected on quarterly basis, repo B GEDLINGCollected on quarterly basis, repo B GEDLING

B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Data from Business development B GEDLINGData from Civica Open Revenues B GEDLINGData from Civica Open Revenues B GEDLING

B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Issues sourcing data from NCC B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Previously measured under NI 185 -B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Collected Annually (end of calendarB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

0 = no

Offensive GraffitiNon-Offensive High Visibility Graffiti

B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

B GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLINGB GEDLING

Any Further Information Department B HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGH

B HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGHB HARBOROUGH

Any Further Information Department B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKS

B HIGH PEAKSB HIGH PEAKSB HIGH PEAKS

Member Dashboard B HIGH PEAKSB HIGH PEAKS

Member Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKS

B HIGH PEAKSB HIGH PEAKS

Member Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKS

B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKS

B HIGH PEAKSB HIGH PEAKS

B HIGH PEAKSMember Dashboard B HIGH PEAKSMember Dashboard B HIGH PEAKS

B HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKSB HIGH PEAKS

Any Further Information Department B HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEY

B HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEY

Reporting deadlines always delayed due to County CouncB HINKLEYB HINKLEY

Reporting deadlines always delayed due to County CouncB HINKLEYReporting deadlines always delayed due to County CouncB HINKLEYReporting deadlines always delayed due to County CouncB HINKLEYReporting deadlines always delayed due to County CouncB HINKLEY

B HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEY

B HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEYB HINKLEY

Any Further Information Department B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

B MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELDB MANSFIELD

Any Further Information Department B MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTON

Will be derived from 2 locally collected indicators in Leic B MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTONB MELTON

Any Further Information Department B NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOOD

B NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOOD

B NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOODB NEWARK AND SHERWOOD

Any Further Information Department B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Cumulative B NW LEICESTERSHIREB NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Cumulative B NW LEICESTERSHIRECumulative B NW LEICESTERSHIRECumulative B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Cumulative B NW LEICESTERSHIRECumulative B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Percentage Increase per relevant QuartB NW LEICESTERSHIREPercentage Satisfaction B NW LEICESTERSHIREPercentage Attendance B NW LEICESTERSHIREPercentage Cumulative B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Cumulative B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Cumulative B NW LEICESTERSHIRECumulative B NW LEICESTERSHIRECumulative B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIRE

Percentage B NW LEICESTERSHIREPercentage Cumulative B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

In Days B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

£ B NW LEICESTERSHIRE£ B NW LEICESTERSHIRE£ B NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Vacancy rate to be less than national average B NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIREB NW LEICESTERSHIRE

Establish base line in quarter 1 and then review every 6 months B NW LEICESTERSHIREB NW LEICESTERSHIRE

Any Further Information Department B SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIRE

Annual employment land survey B SOUTH DERBYSHIRENIS 154 B SOUTH DERBYSHIRENIS 157abc combined B SOUTH DERBYSHIRE

B SOUTH DERBYSHIREBased on BV Planning Satisfaction sur B SOUTH DERBYSHIRE

B SOUTH DERBYSHIRENIS 155 B SOUTH DERBYSHIRECollected from Orhard MIS B SOUTH DERBYSHIRERepairs data is held on the Orchard HouB SOUTH DERBYSHIRENumber of new homeless cases createdB SOUTH DERBYSHIREData from Orchard system B SOUTH DERBYSHIRE

B SOUTH DERBYSHIREB SOUTH DERBYSHIRE

Flycapture report from DEFRA B SOUTH DERBYSHIREB SOUTH DERBYSHIRE

Data collected from the County CommuniB SOUTH DERBYSHIRECitizens Panel survey B SOUTH DERBYSHIRE

Citizens Panel survey B SOUTH DERBYSHIRERelevant premises on the Food Safety B SOUTH DERBYSHIRENIS 196 B SOUTH DERBYSHIRENIS 008 B SOUTH DERBYSHIRE

B SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIREB SOUTH DERBYSHIRE

Any Further Information Department B RUSHCLIFFEBV12 B RUSHCLIFFE

B RUSHCLIFFEPlace Survey B RUSHCLIFFEBV126 B RUSHCLIFFEBV127b B RUSHCLIFFEBV128 B RUSHCLIFFENI 4 B RUSHCLIFFEPH2.13i B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 155 B RUSHCLIFFEBased on NI 195 B RUSHCLIFFEBV89 B RUSHCLIFFEBV90 a and b and Place Survey B RUSHCLIFFEBV82a and b and NI 192 B RUSHCLIFFEBV8 B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

BV111 B RUSHCLIFFEPart of NI 157c B RUSHCLIFFEBV9 B RUSHCLIFFEBV10 B RUSHCLIFFENI 181 B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFE

BV67 B RUSHCLIFFEBV183b B RUSHCLIFFE

B RUSHCLIFFEBV213 B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 186 B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

Public Health indicator B RUSHCLIFFEB RUSHCLIFFE

Place Survey B RUSHCLIFFEPlace Survey B RUSHCLIFFEPlace Survey B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 116 B RUSHCLIFFENI 154 B RUSHCLIFFENI 156 B RUSHCLIFFENi 159 B RUSHCLIFFENI 197 B RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 191 B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

Place Survey B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

BV?? B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 157a B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

NI 157b B RUSHCLIFFEB RUSHCLIFFE

NI 157c B RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFEB RUSHCLIFFE

Any Further Information Department B WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGH

B WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGHB WELLING BOROUGH

Any Further Information Department NP PEAK DISTRICTNP PEAK DISTRICTNP PEAK DISTRICT

Data collected and supplied by Natural NP PEAK DISTRICTNP PEAK DISTRICT

All appraisals should be consistent wit NP PEAK DISTRICTNP PEAK DISTRICT

External data source - English Heritage NP PEAK DISTRICTExternal data source - Natural Englan NP PEAK DISTRICT

External data source - Natural Englan NP PEAK DISTRICTExternal data source - Natural Englan NP PEAK DISTRICT

Yes - Internal project with National Park Authority specif NP PEAK DISTRICTYes milestones and timescales set internally however coNP PEAK DISTRICT

NP PEAK DISTRICTNew indicator unlikely to be replicated outside of nation NP PEAK DISTRICT

NP PEAK DISTRICTNP PEAK DISTRICT

Yes - proper comparison entirely reliant on contextual d NP PEAK DISTRICTYes - not aware of similar targets in other authorities. NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTYes - comparability depends on the methodology used. NP PEAK DISTRICTYes - unique project NP PEAK DISTRICTYes - unique project NP PEAK DISTRICTYes delivered via constituent authority worker in partner NP PEAK DISTRICTYes - fixed number of grants in scheme each year, car NP PEAK DISTRICTYes - contextual information on resources (staff time) re NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTYes - contextual information on resources (staff time or NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTNone - if question matches NP PEAK DISTRICT

None - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICT

NP PEAK DISTRICTNP PEAK DISTRICTNP PEAK DISTRICT

None - if definition matches NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICT

NP PEAK DISTRICTNone - if definition matches NP PEAK DISTRICT

NP PEAK DISTRICTNP PEAK DISTRICT

Yes - unlikely to be comparable NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICTYes - unlikely to be comparable NP PEAK DISTRICT

DepartmentB BASSETLAW

B BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAW

Any Further Information

B BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAW

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

B BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAW

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAW

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAWB BASSETLAW

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAWQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAW

B BASSETLAWAnnual (there is usually a time lag on the data at year end) B BASSETLAW

B BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAWB BASSETLAW

Annual (time lag of up to 6 months on previous years data) B BASSETLAWAnnual (time lag of up to 6 months on previous years data) B BASSETLAW

B BASSETLAWB BASSETLAWB BASSETLAW

Quarterly (occasional time lag after end of quarter before data is available) B BASSETLAWAnnual (time lag of up to 6 months on previous years data) B BASSETLAW

B BASSETLAWQuarterly (time lag of 3 months after end of quarter for data to be available from NCC) B BASSETLAW

Quarterly (time lag of 3 months after end of quarter for data to be available from NCC) B BASSETLAWQuarterly (survey undertaken 3 times per year. Each survey has a 4 month window for B BASSETLAWQuarterly (survey undertaken 3 times per year. Each survey has a 4 month window for B BASSETLAWQuarterly (survey undertaken 3 times per year. Each survey has a 4 month window for B BASSETLAWQuarterly (survey undertaken 3 times per year. Each survey has a 4 month window for B BASSETLAW

B BASSETLAWB BASSETLAWB BASSETLAW

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAWQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAWQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after B BASSETLAW

Any Further Information Department C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIREC DERBYSHIRE

C DERBYSHIREC DERBYSHIREC DERBYSHIRE

Any Further Information Department C LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIRE

C LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIRE

C LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIRE

Variations in proportion of callers referred to the auto C LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIRE

C LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIREC LEICESTERSHIRE

Any Further Information Department C LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIRE

C LINCOLNSHIREData reported querterly is an estimate based on district C LINCOLNSHIRE

C LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIRE

C LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIRE

C LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIRE

C LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIREC LINCOLNSHIRE

Any Further Information Department C NORTHAMPTONSHIREAny respondents who failed to answer allC NORTHAMPTONSHIRE

C NORTHAMPTONSHIREC NORTHAMPTONSHIRE

Any respondents who failed to answer anC NORTHAMPTONSHIREThose who are detained under the mentC NORTHAMPTONSHIRE

C NORTHAMPTONSHIREThose who are detained under the MentC NORTHAMPTONSHIREThose who are detained under the MentC NORTHAMPTONSHIREPeople funding their own residence in aC NORTHAMPTONSHIRE

C NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

People who select the response “I’ve nevC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

Clients who are detained under the MenC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

C NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

definitiaon of 'permanament' may differ from authority to C NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

C NORTHAMPTONSHIREC NORTHAMPTONSHIREC NORTHAMPTONSHIRE

Any Further Information Department C NOTTINGHAMSHIREMeasure prescribed as part of the Adu C NOTTINGHAMSHIREKey measure of 'personalisation' of sociC NOTTINGHAMSHIRE

C NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Key measure of the success of reablemenC NOTTINGHAMSHIREPerformance measure combing figures frC NOTTINGHAMSHIRE

C NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Old BVPI C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRELinks to ASCOF C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREStatistics from Police C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREIntroduced to link to implementation of C NOTTINGHAMSHIREIntroduced to link to implementation of C NOTTINGHAMSHIRELinks to efficiency agenda C NOTTINGHAMSHIREKey measure of 'personalisation' of sociC NOTTINGHAMSHIREKey measure of 'personalisation' of sociC NOTTINGHAMSHIREFinance based indicator C NOTTINGHAMSHIREMeasure prescribed as part of the Adu C NOTTINGHAMSHIREMeasure prescribed as part of the Adu C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIRE

C NOTTINGHAMSHIREMeasure prescribed as part of the Adu C NOTTINGHAMSHIREMeasure prescribed as part of the Adu C NOTTINGHAMSHIRE

C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIRE

C NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Previously collected via our citizen's pa C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIRE

Old BVPI C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIREOld National Indicator C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIREPreviously collected via our citizen's pa C NOTTINGHAMSHIRELocal Indicator - comparison with top tieC NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIREFinancial Measure C NOTTINGHAMSHIRELocal Indicator C NOTTINGHAMSHIREOld BVPI C NOTTINGHAMSHIRE

C NOTTINGHAMSHIRELibrary Survey C NOTTINGHAMSHIREMeasure of service user satisfaction witC NOTTINGHAMSHIREexpenditure indicator for adult social ca C NOTTINGHAMSHIREStatutory service standard for Registrat C NOTTINGHAMSHIREStatutory service standard for Registrat C NOTTINGHAMSHIREStatutory service standard for Registrat C NOTTINGHAMSHIRERelated to BV157 C NOTTINGHAMSHIRE

C NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Old BVI definition C NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Old BVI definition C NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIREC NOTTINGHAMSHIRE

Old BVI definition C NOTTINGHAMSHIREAny Further Information Department U DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

U DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBYU DERBY

Any Further Information Department U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTER

Adult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERDAAT U LEICESTERDAAT U LEICESTERDAAT U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERAdult social care U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERHousing U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERArts and Musuems U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTERSports, Community Services, Libraries U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTEREnvironmental Health, Parks & Open s U LEICESTER

Environmental Health, Parks & Open s U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTEREconomic Regeneration U LEICESTERTransport U LEICESTERTransport U LEICESTERTransport U LEICESTERTransport U LEICESTERTransport U LEICESTERTransport U LEICESTERPlanning U LEICESTERPlanning U LEICESTERPlanning U LEICESTERPassenger & Transport Services U LEICESTERProperty U LEICESTERProperty U LEICESTERProperty U LEICESTERProperty U LEICESTERProperty U LEICESTERProperty U LEICESTERLegal U LEICESTERLegal U LEICESTERLegal U LEICESTERLegal U LEICESTERLegal U LEICESTERPolitical Governence U LEICESTERInterpreting servies U LEICESTERInterpreting servies U LEICESTERCorporate Portfolio Mgt Office U LEICESTERCorporate Portfolio Mgt Office U LEICESTERElectorial Service U LEICESTERCommunications U LEICESTERCommunications U LEICESTERMayoral office U LEICESTERMayoral office U LEICESTERElectorial Service U LEICESTERICT U LEICESTERICT U LEICESTERICT U LEICESTER

ICT U LEICESTERICT U LEICESTERICT U LEICESTERICT U LEICESTERICT U LEICESTERFinance U LEICESTERFinance U LEICESTERFinance U LEICESTERFinance U LEICESTERFinance U LEICESTER

Finance U LEICESTERFinance U LEICESTERFinance U LEICESTERHR U LEICESTERHR U LEICESTERHR U LEICESTERHR U LEICESTERHR U LEICESTERHR U LEICESTER

U LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTERU LEICESTER

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Any Further Information Department U LINCOLNU LINCOLNU LINCOLNU LINCOLNU LINCOLNU LINCOLNU LINCOLNU LINCOLNU LINCOLN

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Any Further Information Department U NOTTINGHAMData not available until the autumn U NOTTINGHAM

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U NOTTINGHAMIndicator is highly vulnerable to changes U NOTTINGHAM

Data lag c.18 months U NOTTINGHAMU NOTTINGHAMU NOTTINGHAM

The government's intention to move all sU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAM

This is a proxy measure. Baseline is p U NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAM

Data lag c.18 months U NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAM

Difficulties in obtaining comparable dat U NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAMU NOTTINGHAM

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Authority: Ashfield District CouncilName: Philip AllenReference IndicatorNI 1 % of people who believe people from different backgrounds get on well together in their local areaNI 2 % of people who feel they belong to their neighbourhoodNI 4 % of people who feel they can influence decisions in their localityNI 5 Overall / general satisfaction with local areaNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 156 Number of households living in temporary accommodationNI 157 Processing of planning applicationsNI 159 Supply of ready to develop housing sitesNI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change eventsNI 185NI 191 Residual household waste per householdNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 194 Air quality - % reduction in NOx and primary PM10 emissions through local authority’s estate and operationsNI 196 Improved street and environmental cleanliness – fly tippingNI 197 Improved Local Biodiversity – proportion of Local Sites where positive conservation management has been or is being implemenBVPI 8 % of invoices paid within 30 daysBVPI 9 % of Council Tax collectedBVPI 10 % of Non-domestic rates collectedBVPI 11a Top 5% of earners: womenBVPI 11b Top 5% of earners: ethnic minoritiesBVPI 11c Top 5% of earners: with a disabilityBVPI 12 Working days lost due to sickness absenceBVPI 16a % of employees with a disabilityBVPI 17a Ethnic minority representation in the workforce - employeesBVPI 64 No of non-local authority owned vacant dwellings returned to occupation or demolishedBVPI 78a Speed of processing - Average time to process all new claims for HB and CTB (in days)BVPI 78b Speed of processing:- Average time to process Notifications of Changes of circumstances for HB and CTB (days)BVPI 79aBVPI 79b (i) Overpaid benefit recovered as % current year overpaymentsBVPI 79b (ii) Overpaid benefit recovered as % total overpayments outstandingBVPI 80 (a -g)Satisfaction with benefits serviceBVPI 106 New homes on brownfield landBVPI 119a % satisfied with sports/leisure facilitiesBVPI 119e % satisfied with parks/open spacesBVPI 213 Housing service advice: preventing homelessnessBVPI 214 Housing service advice: repeat homelessness (%)CIP 1 Value for Money – Budget SavingsCIP 2 % Satisfied with the way the Council runs thingsCIP 3 % Agreeing the Council delivers value for moneyCIP 4 % of enquiries dealt with at first point of contactCIP 5 % satisfied with complaints handlingCIP 6 Level of General Fund BalanceCIP 7 % Reduction in accommodation space per employeeCIP 8 % Reduction in accommodation running costsCIP 9 % of employees feeling they have the skills they need for AAA workingCIP 10 Working days lost due to sickness absenceCIP 11 % increase in no. of complaints recordedCIP 12 % of Equality Improvement Plan actions achievedCIP 13 % of Senior Managers that are women, from ethnic minorities, disability.CIP 14 % of employees from an ethnic minority

CO2 Reduction from local authority operations

Accuracy of processing: % of cases for which the calculation of the amount of benefit was correct on the basis of the information available to the determination for a sample of cases checked post-determination.

CIP 15 % of employees with a disability CIP 16 Number of new dwellings completed CIP 17 Numbers of additional affordable homesCIP 18 Number of privately owned homes with category 1 hazards made free from those hazards by the Council’s activityCIP19 Number of empty homes brought back into useCIP 20 Number of energy efficiency measures deliveredCIP 21 Number of households for whom intervention has resolved homelessness (households/1000 AV households)CIP 22 Number of households accepted as statutorily homeless who were accepted as statutory homeless by the Council within the last 2 yearsCIP 23 Improved street and environmental cleanliness (levels of litter & Detritus) (NI 195)CIP 24 Improved street and environmental cleanliness (levels of graffiti) – NI 195 CIP 25 Improved street and environmental cleanliness (levels of fly posting)CIP 26 Iimproved street and environmental cleanliness (levels of fly tipping)CIP 27 Increased satisfaction with keeping land clear of litter and refuse CIP 28 No. of Green flags achievedCIP 29 No. of parks that have management plansCIP 30 % satisfied with parks/ open spacesCIP 31 % increase in residents frequently using parks and open spacesCIP 32 % of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People Survey)CIP 33 % of adult females achieving 3x30 minutes of at least moderate intensity activity per week. (base 2006 = 19.8%)(Active People Survey) CIP 34 Sport England KPI2 % adult population volunteering at least one hour a week. (Active People Survey) (base 2006 = 4%)CIP 35 Sport England KPI3 % adult population attending a club activity (Active People Survey) (base 2006 = 20.5%)CIP 36 Sport England KPI4 %adult population that received tuition / coaching (Active People Survey) (base 2006 = 18.1%CIP 37 Sport England KPI5 % adult population that took part in sport competitions. (Active People Survey) (base 2006 = 12.7%)CIP 38 Sport England KPI6 % adult population satisfied with local sports provision (Active People Survey) (base 2006 = 73%)CIP 39 % of completers of the Be Active health referral programmed (% - no. - PCT Hub Target- note scheme change 2011/12)CIP 40 % of schools with Year 3 pupils that have delivered the 5/60 lifestyle change programmed CIP 41 % of year 3 pupils that have participated in the 5/60 lifestyle change programmed CIP 42 No. of jogs completed by people participating in the Jog Derbyshire scheme (base 2008 183) (Scheme funded to end 2012)CIP 43 No. of sport activity throughputs recorded by the local authority leisure centres (excludes spectators).CIP 44 Overall/general satisfaction with their local area as a place to live (NI 5)CIP 45 % who believe people from different backgrounds get on well togetherCIP 46 No. of projects in Heanor Masterplan delivered on scheduleCIP 47 No. of projects in Ripley Masterplan delivered on scheduleCIP 48 48% of people either very or fairly satisfied with Heanor as a place to liveCIP 49 % of people either very or fairly satisfied with Ripley as a place to live

Contact Details:Type/Level Definition/description Frequency of Collection

% of people who believe people from different backgrounds get on well together in their local area BiennialBiennialBiennialBiennialAnnuallyAnnually/QuarterlyAnnually/QuarterlyAnnually/QuarterlyAnnually

Time taken to process Housing Benefit/Council Tax Benefit new claims and change events Monthly/QuarterlyAnnuallyAnnually- Financial Year/Quarterly

Percentage of household waste sent for reuse, recycling and composting Annually- Financial Year/QuarterlyAir quality - % reduction in NOx and primary PM10 emissions through local authority’s estate and operations Annually

Collected monthly & analysis on financial year/QuarterlyImproved Local Biodiversity – proportion of Local Sites where positive conservation management has been or is being implemen Annually

Annually/Cumulative data QuarterlyMonthly/QuarterlyMonthly/QuarterlyAnnuallyAnnuallyAnnuallyQuarterlyAnnuallyAnnually

No of non-local authority owned vacant dwellings returned to occupation or demolished Monthly/QuarterlySpeed of processing - Average time to process all new claims for HB and CTB (in days) Annually/QuarterlySpeed of processing:- Average time to process Notifications of Changes of circumstances for HB and CTB (days) Annually/Quarterly

QuarterlyAnnually/QuarterlyAnnually/QuarterlyAnnuallyAnnuallyAnnuallyBiennialQuarterlyQuarterly

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Accuracy of processing: % of cases for which the calculation of the amount of benefit was correct on the basis of the information available to the determination for a sample of cases checked post-determination.

Number of privately owned homes with category 1 hazards made free from those hazards by the Council’s activity

Number of households for whom intervention has resolved homelessness (households/1000 AV households)Number of households accepted as statutorily homeless who were accepted as statutory homeless by the Council within the last 2 yearsImproved street and environmental cleanliness (levels of litter & Detritus) (NI 195)Improved street and environmental cleanliness (levels of graffiti) – NI 195

% of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People Survey)% of adult females achieving 3x30 minutes of at least moderate intensity activity per week. (base 2006 = 19.8%)(Active People Survey) Sport England KPI2 % adult population volunteering at least one hour a week. (Active People Survey) (base 2006 = 4%)Sport England KPI3 % adult population attending a club activity (Active People Survey) (base 2006 = 20.5%)Sport England KPI4 %adult population that received tuition / coaching (Active People Survey) (base 2006 = 18.1%Sport England KPI5 % adult population that took part in sport competitions. (Active People Survey) (base 2006 = 12.7%)Sport England KPI6 % adult population satisfied with local sports provision (Active People Survey) (base 2006 = 73%)% of completers of the Be Active health referral programmed (% - no. - PCT Hub Target- note scheme change 2011/12)% of schools with Year 3 pupils that have delivered the 5/60 lifestyle change programmed % of year 3 pupils that have participated in the 5/60 lifestyle change programmed No. of jogs completed by people participating in the Jog Derbyshire scheme (base 2008 183) (Scheme funded to end 2012)No. of sport activity throughputs recorded by the local authority leisure centres (excludes spectators).

48% of people either very or fairly satisfied with Heanor as a place to live

Known Data Quality Issu Any Further Information Department

Annually- Financial Year/QuarterlyAnnually- Financial Year/Quarterly

Collected monthly & analysis on financial year/Quarterly

Annually/Cumulative data Quarterly

As per BVPI 12

New description effective from October 2011 (revised BVPI 11(a – c) incAs per BVPI 17a

As per BVPI 16a

As per NI 155

As per BVPI 64

As per BVPI 213

As per NI 195 cancelled by Landscape ServicesAs per NI 195 cancelled by Landscape ServicesAS per NI 196As per NI 196

As per BVPI 119e – collected on AV CP SurveyAs per BVPI 119a – collected on AV CP Survey

% of the adult population who participate in sport and active recreation, at moderate intensity, for at least 30 minutes on at least 12 days out of the last 4 weeks (NI8 Indicator) (Base 2006 = 21.6 2006) (Active People Survey)

Authority: Ashfield District CouncilName: Philip AllenReference Indicator

IMP001 Percentage of developers / landowners / investors certain that Ashfield isIMP002 Percentage of Ashfield residents who believe that more developments arIMP003 Percentage level of positive town centre perceptionIMP004 Prosperity gapIMP005 Average earnings by residenceIMP006 Average earnings by workplaceIMP007 Average earnings gapIMP008 Average wage gap IMP009 Number of households living in temporary accommodationIMP010 Number of private sector empty properties brought back into useIMP011 Total number of affordable homes deliveredIMP012 Percentage of children in povertyIMP013 Male life expectancy at birthIMP014 Female life expectancy at birthIMP015 Percentage of physically active adults in AshfieldIMP016 Percentage of healthy eating adults in AshfieldIMP017 Percentage of obese adults in AshfieldIMP018 Percentage of residents volunteering in sport (Sport England)IMP019 Percentage of people involved in the planning process who feel that the pIMP020 Percentage of residents who feel that new developments have been planIMP021 Number of environmental service requests receivedIMP022 Amount of fly-tipping collected (fly-capture weighted measure)IMP023 Number of Green Flags achievedIMP024 Percentage of residents who feel the area is clean, safe and accessibleIMP025 Percentage of residents who agree the waste collection service makes it IMP026 Percentage of household waste recycled and compostedIMP027 Incidents of criminal damage - police recordedIMP028 Incidents of Anti Social Behaviour - Police recordedIMP029 Percentage of residents who agree that Anti Social Behaviour has reducIMP030 Percentage difference between the diversity profile and local labour markeIMP031 Difference between our ideal turnover figure and our actual turnover figuIMP032 Percentage of people choosing to leave for positive progressionIMP033 Ratio of suitable applicants for each vacancy advertisedIMP034 Overall employment satisfaction levelsIMP035 Return on investment in learning and developmentIMP036 Percentage of customer demands resolved at first point of contact (one-sIMP037 Amount of time taken to deal with benefit claims (days)IMP038 Achieve budget reduction over four yearsIMP039 Number of audit recommendations implementedIMP040 Percentage of residents who agree that their local area is a place whereIMP041 Percentage of residents satisfied with the way the Council runs thingsIMP042 Increased employee perception of need for improvement and value for IMP043 Percentage of residents that agree they can influence decisions affecting IMP044 Overall, how satisfied residents are with the local area as a place to liveIMP045 Increased levels of public perception that the Council delivers value forIMP046 Percentage of corporate priorities indicating successful progress againIMP047 Percentage of Scrutiny work plan directly influenced by community engIMP048 Percentage of Scrutiny recommendations that have positively influenceIMP049 Number of crime and disorder Scrutiny challenges influencing positive KPI001 Percentage satisfaction of members with level of engagementKPI002 Percentage satisfaction of public with level of engagement

KPI003 Number of partners contributing towards the Local PlanKPI004 Commercial occupancy rates of retail units in AshfieldKPI005 Number of new commercial market stalls (cumulative)KPI006 Charity and self-help group occupancy rates for retail unitsKPI007 Number of new charity and self-help group market stalls (cumulative)KPI008 Number of students placedKPI009 Number of graduate-level jobs createdKPI010 Number of people assisted with their enterprise skillsKPI011 Number of jobs createdKPI012 Number of businesses improving performanceKPI013 Number of new businesses created and new businesses attracted to the DKPI014 High quality employment floor space brought forward (square metres)KPI015 Number of businesses paying NNDR

KPI016a 5yr housing land supply – number of sitesKPI016b 5yr housing land supply – number of houses on sitesKPI017a Percentage of non-decent homes of total housing stockKPI017b Percentage of non-decent homes of total housing stock - excluding housKPI018 Percentage of rent collected from total rent due

KPI019a Number of long-term empty homes brought back into use - localKPI019b Number of long-term empty homes brought back into use - districtKPI020 Number of young people participating in positive activitiesKPI021 Number of people with a disability participating in sports development KPI022 Adult participation in sport - percentage of the adult population who partKPI023 Number of user attendances at ADC leisure facilities

KPI024a Number of participants on Active Ashfield – exercise referral schemeKPI024b Number of participants on community nutrition schemeKPI025 Percentage of users satisfied with sports and leisure facililtiesKPI026 Percentage of users satisfied with sports development programmesKPI027 Percentage of users satisfied with health, including GP referralKPI028 User satisfaction at all eventsKPI029 Number of volunteers engaging in sport, health and physical activity proKPI030 Number of voluntary / community organisations supported by ADC grant KPI031 Number of visits to support community groups / organisationsKPI032 Number of volunteer hoursKPI033 Number of people with a disability participating in community and volunKPI034 Percentage of 'avoidable' service requests as a proportion of total demKPI035 Percentage of 'avoidable' service requests as a proportion of total demKPI036 Percentage of people satisfied intervention by the Council has improved / KPI037 Percentage of repeat offences following intervention by Council or its parKPI038 CO2 emissions from road going fleet (in tonnes)KPI039 Average number of days' attendance per employeeKPI040 Number of complaints / grievances taken outKPI041 Number of completed disciplinary / capability incidentsKPI042 Average days per full-time employee per year invested in learning and KPI043 Percentage of Council Tax collected in current yearKPI044 Percentage of NNDR collected in current yearKPI045 External Audit able to rely on Internal Audit workKPI046 Percentage of audit recommendations acceptedKPI047 Percentage of residents who have given unpaid help to any group(s), clubKPI048 Percentage of residents who feel the Council engages effectively with itKPI049 Overall, the percentage of residents who feel well informed about council

KPI050a Savings Strategy efficiencies realised through service reviewsKPI050b Savings Strategy efficiencies identified through service reviewsKPI051 Percentage of corporate plan measures indicating improvement

KPI052 Percentage of the Corporate Improvement Programme completed to timKPI053 Number of scrutiny challenges initiated by poor performanceKPI054 Performance identified for Scrutiny to review which leads to positive imKPI055 Number of scrutiny recommendations which have been influenced by exteKPI056 Number of scrutiny challenges initiated by poor performanceKPI057 Number of scrutiny recommendations which cannot be implementedKPI058 Number of service requests for litterSPI001 Percentage of commercial properties let against the total portfolioSPI002 Number of waste on land investigationsSPI003 Amount of fly-tipping collected (fly-capture)SPI004 Number of missed bins reportedSPI005 Number of service requests for dog foulingSPI006 Number of service requests for graffittiSPI007 Return on Investment – number of days spent on consultation and engagSPI008 Response level to Annual Report ConsultationSPI009 Number of new / refurbished play / young people's areasSPI010 Number of clubs supported by Sports Development working towards accre

SPI011a Number of participants at Community Development and Partnership evenSPI011b Number of participants at Community Development and Partnership prSPI012 Number of hours volunteered by local volunteers in sport, health and physSPI013 Number of people participating in council Sports Development ProgramSPI014 Percentage of responses to customer comments within seven days (SLMSPI015 Number of general Green Space improvementsSPI016 Number of sports / recreation / extreme sports areas / facilities created /SPI017 New and upgraded footpaths, greenways and sustainable transport in linSPI018 Number of enhancements to conservation and heritageSPI019 Enhancement of biodiversitySPI020 External Grant funds spent in the current yearSPI021 Number of council volunteersSPI022 Number of community groups / organisations supportedSPI023 Number of people participating in health and physical activity programmSPI024 Leisure facilities achieving QUEST standardSPI025 Percentage of tenants satisfied with home repairs serviceSPI026 Percentage of housing applicants satisfied with Homefinder Choice BasedSPI027 Average void re-let timeSPI028 Percentage of stock covered by Anti Social Behaviourestos register (wheSPI029 Percentage of properties where a stock condition survey has been completSPI030 Proportion of planned to non-urgent revenue and capital expenditureSPI031 Percentage of Estate Evaluations carried out rated as 'Good' or 'ExcellentSPI032 Percentage of successfully resolved Anti Social Behaviour casesSPI033 Percentage of tenants satisfied with the landlord's handling of an Anti SSPI034 Percentage of tenants satisfied with the outcome of their Anti Social BehSPI035 Percentage of intercom calls received at the Supported Housing SupporSPI036 Percentage of new Supported Housing clients provided with a completed s

SPI037a Average time to process and complete adaptations where the adaptation iSPI037b Average time to process and complete adaptations where the adaptation iSPI038 Percentage of properties with less than 150mm of loft insulation (excludiSPI039 Percentage of properties with a SAP rating of 39 - 54 (against number ofSPI040 Percentage of properties with a SAP rating of 55 - 80 or below (against SPI041 Percentage of properties with a SAP rating > 80 (against number of propSPI042 Percentage of properties with a SAP rating > 80 (against number of propSPI043 Customer Satisfaction as an average of all Vision Management SurveysSPI044 Percentage of tenant satisfaction with opportunities for getting involved SPI045 Residents who are members of service delivery boards

SPI046 Percentage of Tenants and Residents Associations that homes provide suSPI047 Former tenants' arrears as a percentage of local authority rent rollSPI048 Percentage of tenancies in arrears of £1000 or aboveSPI049 Percentage of tenants paying by direct debitSPI050 Percentage of participants attending health and physical activity progr

SPI051a Number of Complaints receivedSPI051b Number of Compliments receivedSPI052 Average time to resolve complaintsSPI053 Percentage of property health and safety checks / services carried outSPI054 Percentage of customer profiling collected for the seven protective characSPI055 Employee satisfaction that housing is a good place to work

Contact Details:Type/Level Definition/description Frequency of Collection

Impact QuarterlyImpact QuarterlyImpact QuarterlyImpact AnnualImpact QuarterlyImpact AnnualImpact QuarterlyImpact AnnualImpact To monitor progress towards hal QuarterlyImpact QuarterlyImpact AnnualImpact AnnualImpact AnnualImpact AnnualImpact AnnualImpact AnnualImpact AnnualImpact AnnualImpact QuarterlyImpact QuarterlyImpact QuarterlyImpact QuarterlyImpact AnnualImpact QuarterlyImpact QuarterlyImpact Formerly NI192 - the indicator m QuarterlyImpact QuarterlyImpact QuarterlyImpact QuarterlyImpact AnnualImpact QuarterlyImpact QuarterlyImpact QuarterlyImpact AnnualImpact AnnualImpact QuarterlyImpact QuarterlyImpact AnnualImpact QuarterlyImpact Formerly NI001 - the Local Gover AnnualImpact AnnualImpact AnnualImpact Formerly NI-004 - the Government AnnualImpact AnnualImpact AnnualImpact QuarterlyImpact QuarterlyImpact AnnualImpact Quarterly

Key QuarterlyKey Quarterly

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Key QuarterlyKey AnnualKey QuarterlyKey AnnualKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey AnnualKey QuarterlyKey AnnualKey AnnualKey Formerly NI158a - to measure pr QuarterlyKey Formerly NI158b - to measure pr QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey AnnualKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey QuarterlyKey AnnualKey QuarterlyKey AnnualKey AnnualKey AnnualKey AnnualKey AnnualKey Quarterly

The measure will focus on participation amongst the whole target population, including those whose opportunities are limited. Evidence shows that there are inequities in levels of participation amongst some groups – lower socioeconomic groups, women, older people, black and other ethnic minority populations, and people with a limiting longstanding illness or disability have particularly low levels of participation.

This indicator relates to the DCMS’s broad Departmental Strategic Objectives to encourage both more widespread enjoyment of culture and sport and to support talent and excellence.

Key QuarterlyKey QuarterlyKey AnnualKey QuarterlyKey QuarterlyKey QuarterlyKey Quarterly

Operational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational AnnualOperational AnnualOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational AnnualOperational Formerly SI004, "Number of sports AnnualOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational AnnualOperational QuarterlyOperational QuarterlyOperational AnnualOperational QuarterlyOperational QuarterlyOperational Formerly TI004 - "Proportion of p QuarterlyOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational QuarterlyOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational AnnualOperational Annual

Formerly CI002, "Total number of playgrounds improved" - Area improvement plans were developed in 2008 following consultation and  survey work with Ashfield residents. The plans are taken to Area Committees once per year to be approved (along with S106 funding) and then projects are put in place to develop playgrounds. These are then recorded and fed into this indicator on an annual basis.

Operational AnnualOperational QuarterlyOperational Formerly TI002 - Percentage of a QuarterlyOperational QuarterlyOperational QuarterlyOperational AnnualOperational AnnualOperational AnnualOperational QuarterlyOperational AnnualOperational Annual

Known Data Quality Issu Any Further Information Department

Source: P1E data – total households in temporary accommodation provided under the homelessness legislation

Source: APHO Health ProfileSource: APHO Health ProfileSource: APHO Health ProfileSource: APHO Health ProfileSource: APHO Health ProfileSource: APHO Health Profile

Source: FLARE system

Formula: the methodology employed by WasteDataFlow to calculate the PIs can be downloaded from WasteDataFlow: http://www.wastedataflow.org/htm/datasets.aspxSource: Notts PoliceSource: Notts Police

Source - Citizens Panel / Notts Listens SurveySource - Citizens Panel / Notts Listens Survey

Source - Citizens Panel / Notts Listens SurveySource - Citizens Panel / Notts Listens Survey

Reliant on all aspects of Covalent indicators being configured correctly, and all performance actuals entered and correct

x = total number of respondents who say they 'tend to agree' or 'definitely agree' that their local area Is a place wherepeople from different backgrounds get on well

'Do you agree or disagree that you can influence decisions affecting your local area?

Source: Active People Survey

Yes / No indicator

Reliant on all aspects of Covalent indicators being configured correctly, and all performance actuals entered and correct

http://www.communities.gov.uk/publications/housing/decenthomehttp://www.communities.gov.uk/publications/housing/decenthome

This is a forumla indicator, capturing a sum of a-g below, which are manual input

This is a forumla indicator, capturing a sum of a-g below, which are manual input

This is a forumla indicator, capturing a sum of a-g below, which are manual inputThis is a forumla indicator, capturing a sum of a-g below, which are manual input

Source: P1E data – total households in temporary accommodation provided under the homelessness legislation

Formula: the methodology employed by WasteDataFlow to calculate the PIs can be downloaded from WasteDataFlow: http://www.wastedataflow.org/htm/datasets.aspx

Reliant on all aspects of Covalent indicators being configured correctly, and all performance actuals entered and correct

x = total number of respondents who say they 'tend to agree' or 'definitely agree' that their local area Is a place where

'Do you agree or disagree that you can influence decisions affecting your local area?

Reliant on all aspects of Covalent indicators being configured correctly, and all performance actuals entered and correct

This is a forumla indicator, capturing a sum of a-g below, which are manual input

This is a forumla indicator, capturing a sum of a-g below, which are manual input

This is a forumla indicator, capturing a sum of a-g below, which are manual inputThis is a forumla indicator, capturing a sum of a-g below, which are manual input

Authority: Bassetlaw District CouncilName: Joanne Wilson

Reference Indicator

A 7 Percentage of Internal Audit recommendations implementedA10 Percentage of all Performance Indicators that are on targetA10a Percentage of all Community Engagement and Performance Indicators thaA10b Percentage of all Community Prosperity Performance Indicators that are A10c Percentage of all Environment and Housing Performance Indicators that A10d Percentage of all Finance and Property Performance Indicators that are A10e Percentage of all Human Resources Performance Indicators that are on tA10f Percentage of all Revenues and Customer Services Performance IndicatorA10g Percentage of all Support Services Performance Indicators that are on taA11 Percentage of all Corporate Plan actions that have been completedA11a Percentage of all Community Engagement and Performance Corporate PlA11b Percentage of all Community Prosperity Corporate Plan actions that haA11c Percentage of all Environment and Housing Corporate Plan actions thatA11d Percentage of all Finance and Property Corporate Plan actions that havA11e Percentage of all Human Resources Corporate Plan actions that have bA11f Percentage of all Revenues and Customer Services Corporate Plan actiA11g Percentage of all Support Services Corporate Plan actions that have beA14 Percentage of Corporate Risk Actions completedA7a Percentage of Community Engagement and Performance Internal AuditA7b Percentage of Community Prosperity Internal Audit recommendationsA7c Percentage of Environment and Housing Internal Audit recommendationA7d Percentage of Finance and Property Internal Audit recommendations imA7e Percentage of Human Resources Internal Audit recommendations impleA7f Percentage of Revenues and Customer Services Internal Audit recommA7g Percentage of Support Services Internal Audit recommendations implemA9 Percentage of all Service Delivery Plan actions that have been completeA9a Percentage of the Community Engagement and Performance Service DelA9b Percentage of the Community Prosperity Service Delivery Plan actions A9c Percentage of the Environment and Housing Service Delivery Plan actioA9d Percentage of the Finance and Property Service Delivery Plan actions A9e Percentage of the Human Resources Service Delivery Plan actions thatA9f Percentage of the Revenues and Customer Services Service Delivery PlA9g Percentage of the Support Services Service Delivery Plan actions that CG 1 Household waste collected per head, in kilosCG 2 Cost of household waste collectionDD 1 The cost per household for the delivery of a Grounds Maintenance and PDD 11 Dog Fouling - Fixed Penalties IssuedDD 12 Dog Fouling - Officer hours spent on dog fouling patrolsDD 13 Dog Fouling - Dog owners approached and advised of the legal requiremDD 14 Dog Fouling - Hot spot areas targeted for education / enforcementDD 2 The standard of the Grounds Maintenance work undertaken on behalf ofDD 20 The total number of accidents reported in a yearDD 21 The number of 7 - day reportable injuries in a yearDD 22 The number of working days lost as a result of the number of accidents o

DD 30 Building Control - The number of Full Plans applications received during DD 40 The income generated from operating the markets at WorksopDD 41 The income generated from operating the markets at RetfordDD 42 Worksop - Town Centre revitalisation - The number of ground floor units DD 43 Retford - Town Centre revitalisation - The number of ground floor units tDD 44 Car Parking – The income generated from all of the District’s car parksDD 5 Vehicle Maintenance - Operator Compliance Risk ScoreDD 50 The percentage of Sundry Debts collected by the Authority in the year (thaDD 6 The number of weighted vehicles maintained per fitter per annumDD 60 The annual cost of the Council’s energy usageDD 61 Reduction of total gross Green House Gas emissions from Local AuthoritDD 61a Reduction of gas and operations mileage from Local Authority operationDD 61b Reduction of purchased electric from Local Authority operationsDD 61c Reduction of business mileage and rail travel from Local Authority operatDD 62 Respond to complaints of Anti Social Behaviour within 5 working days of DD 63 Satisfaction with the handling of Anti-Social Behaviour issuesDD 7 The percentage of vehicles passing Department of Environment tests firsDD 70 Percentage of planned training interventions completedDD 71 Income achieved through shared services delivery modelDD 72 Savings achieved through shared services delivery modelDD 73 Percentage of managers who have completed the Leadership and TaleDD 74 Total Full-time equivalent staff time allocated to agency staffDD 75 Number of voluntary redundancy/early retirement/flexible working appliDD 8 The number of motor vehicle accidents / incidents reported per 100 vehicEE 1 Invoices paid within 30 days or within the agreed payment terms.EE 11 Average time taken to re-let local authority housing.EE 12a Percentage of telephone calls to direct dial extensions answered withinEE 13 percentage of development interventions that have improved performancEE 16 Percentage of staff who feel the Council is a good employerEE 17 Average number of days lost to sicknessEE 17a Community Engagement & Performance SicknessEE 17b Community Prosperity SicknessEE 17c Environment & Housing SicknessEE 17d Finance and Property SicknessEE 17e Human Resources SicknessEE 17f Revenues & Customer Services SicknessEE 17g Support Services SicknessEE 17h Leisure and Cultural Services SicknessEE 18a Percentage of Employees meeting the disability definition - reflects the EE 19a Percentage of employees from ethnic minority groups - reflects the perceEE 20 Rent Collection and Arrears RecoveryEE 24 Percentage of complaints with full response in 15 daysEE 25 Rent collection and arrears recovery (+ 7 weeks rent owing)EE 26 Rent Collection and Arrears Recovery: percentage of evictionsEE 30a Average number of training days per Full Time EquivalentEE 32 Food establishments in the area which are broadly compliant with food hEE 4 Percentage Council tax collectedEE 40 Partnership Plus – Worksop North WestEE 41 Partnership Plus – Worksop South East

EE 42 Percentage change between original Capital budget and actual Capital sEE 43 Percentage change between original Revenue budget and actual RevenuEE 5 Percentage of Non-domestic Rates CollectedEE 50 Standard land searches carried out in 10 working daysEE 51 Calls to the IT Helpdesk within SLA time limitsEE 52 The number of staff with a training plan for the year as a percentage of EE 55 The average cost of a training day (externally sourced)EE 56 The number of Benefits Investigation Sanctions in the current yearEE 7 Housing Benefit overpayments recovered as percentage Housing BenefEE 9 Planning appeals allowedJE 1 Bassetlaw's unemployment rate as a percentage of regional unemploymeJE 2 Bassetlaw's unemployment rate as a percentage of national unemploymeNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 157a Processing of planning applications: Major applicationsNI 157b Processing of planning applications: Minor applicationsNI 157c Processing of planning applications: Other applicationsNI 158 Percentage non-decent council homesNI 159 Supply of ready to develop housing sitesNI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims NI 191 Residual household waste per householdNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 195a Improved street and environmental cleanliness (levels of litter, detritus, grafNI 195b Improved street and environmental cleanliness (levels of litter, detritus, graNI 195c Improved street and environmental cleanliness (levels of litter, detritus, grafNI 195d Improved street and environmental cleanliness (levels of litter, detritus, grNI 196 Improved street and environmental cleanliness – fly tippingNI 32 Repeat incidents of domestic violenceNI 8 Adult participation in sport and active recreationSS 5 Energy Efficiency of Housing StockSS 6a Number of homelessness preventions achieved through caseworkSS 7 Number of cases of homelessness accepted by the Council

Contact Details:

Type/Level Definition/description Frequency of Collection

Corporate percentage of Internal Audit re QuarterlyCorporate percentage of all Performance IndQuarterlyDepartmental percentage of all Community EngQuarterlyDepartmental percentage of all Community ProsQuarterlyDepartmental percentage of all Environment anQuarterlyDepartmental percentage of all Finance and ProQuarterlyDepartmental percentage of all Human ResourceQuarterlyDepartmental percentage of all Revenues and CQuarterlyDepartmental percentage of all Support ServiceQuarterlyCorporate percentage of all Corporate Plan QuarterlyDepartmental percentage of all Community En QuarterlyDepartmental percentage of all Community ProsQuarterlyDepartmental percentage of all Environment a QuarterlyDepartmental percentage of all Finance and Pr QuarterlyDepartmental percentage of all Human ResourcQuarterlyDepartmental percentage of all Revenues and QuarterlyDepartmental percentage of all Support Servic QuarterlyCorporate percentage of Corporate Risk Ac QuarterlyDepartmental percentage of Community EngageQuarterlyDepartmental percentage of Community ProsperQuarterlyDepartmental percentage of Environment and HQuarterlyDepartmental percentage of Finance and PropeQuarterlyDepartmental percentage of Human Resources QuarterlyDepartmental percentage of Revenues and CusQuarterlyDepartmental percentage of Support Services QuarterlyCorporate percentage of all Service Delive QuarterlyDepartmental percentage of the Community EngQuarterlyDepartmental percentage of the Community ProsQuarterlyDepartmental percentage of the Environment a QuarterlyDepartmental percentage of the Finance and PrQuarterlyDepartmental percentage of the Human ResourcQuarterlyDepartmental percentage of the Revenues and QuarterlyDepartmental percentage of the Support Servic QuarterlyDepartmental In line with the position of wast QuarterlyDepartmental The aim is to monitor the total co AnnualDepartmental This indicator shows the cost-eff AnnualDepartmental A new campaign has been launchedQuarterlyDepartmental A new campaign has been launchedQuarterlydepartmental A new campaign has been launched QuarterlyDepartmental A new campaign has been launched QuarterlyDepartmental This monitors work undertaken to MonthlyCorporate These accident statistics consist QuarterlyDepartmental These accident statistics consist QuarterlyDepartmental This is the total number of worki Quarterly

BACK TO CONTENTS PAGEjoanne.wilson@bassetlaw.gov.uk 01909 533189

Departmental This indicator attempts to give anQuarterlyDepartmental This indicator measures a key incMonthlyDepartmental This indicator measures a key incMonthlyCorporateCorporate As above. QuarterlyDepartmental This indicator enables monitorin MonthlyDepartmental Introduced by The Vehicle and OpQuarterlyDepartmental The purpose of the indicator is to QuarterlyDepartmental QuarterlyDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental Bassetlaw District Council Anti-S MonthlyDepartmental Questionnaires are sent out to comQuarterlyDepartmental The aim of this Performance IndicQuarterlyDepartmental The purpose of DD70 is to monitor AnnualDepartmental The purpose of DD71 is to monitoAnnualDepartmental The purpose of DD72 is to measuAnnualDepartmental The purpose of DD73 is to measurAnnualDepartmental The purpose of DD74 is to monitorAnnualDepartmental The purpose of DD75 is to measureAnnualDepartmental The aim of the Perfomance IndicatQuarterlyDepartmental The number of undisputed invoicesMonthlyCorporate To monitor housing management perQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Departmental This indicator is part of the Cou QuarterlyDepartmental To measure whether the training tAnnualDepartmental The purpose of EE16 is to provid BiennialCorporate This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyDepartmental This indicator monitors the level MonthlyDepartmental This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyCorporate This indicator monitors the level MonthlyCorporate Percentage of Employees meeting tQuarterlyCorporate percentage of employees from ethnQuarterlyDepartmental This indicator is a key measure ofQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Corporate The number of Stage 1 complaintsMonthlyDepartmental This indicator is a key measure ofQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Departmental This indicator is a key measure ofQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Departmental To measure the average number of AnnualDepartmental To protect public health by ensur Annual (there is usually a time lag on the data at year end)Corporate To monitor the rate of collection QuarterlyDepartmental Partnership Plus areas have been iMonthlyDepartmental Partnership Plus areas have been iMonthly

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

The aim of the Performance Indicator is to monitor and compare our performance against other authorities and look for other ways to increase our performance/improve on how we deliver these services to our end users. We are a member of the Association for Public Service Excellence. Through this network we submit data on our performance in a range of categories (weighted vehicles, motor vehicle accidents etc.) This is benchmarked against all other Association for Public Service Excellence members and from this we receive a final standings report, relative to the highest, lowest and average data inputted within our group.  

Corporate This is a key indicator of the Cou QuarterlyCorporate This is a key indicator of the Cou QuarterlyCorporate To monitor the collection rate of QuarterlyDepartmental To encourage a quick response to QuarterlyDepartmental To measure how efficiently the IT MonthlyDepartmental The purpose of EE52 is to measureAnnualDepartmental The purpose of EE55 is to measureAnnualDepartmental To monitor the number of sanctionQuarterlyDepartmental To report recovery on all overpa QuarterlyDepartmental This measures the number of plannQuarterlyDepartmental Gathered from the “Employment BuMonthlyDepartmental Gathered from the “Employment BuMonthlyDepartmental The aim is to encourage a greaterAnnual (time lag of up to 6 months on previous years data)Departmental To promote an increase in the supAnnual (time lag of up to 6 months on previous years data)Corporate This indicator measures the perceMonthlyCorporate As above. MonthlyCorporate As above. MonthlyCorporate This indicator measures the numbeQuarterly (occasional time lag after end of quarter before data is available)Departmental Planning Policy Statement 3 requAnnual (time lag of up to 6 months on previous years data)Corporate This indicator is designed to ens MonthlyDepartmental This indicator is the number of k Quarterly (time lag of 3 months after end of quarter for data to be available from NCC)Corporate The percentage of household wasteQuarterly (time lag of 3 months after end of quarter for data to be available from NCC)Corporate Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Corporate There is no statutory definition Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Corporate Graffiti is defined as any inform Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Corporate Fly-posting is defined as any pri Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Departmental The indicator measures a local auMonthlyDepartmental Multi-Agency Risk Assessment ConfQuarterlyDepartmental To measure participation in sport AnnualCorporate The aim is to encourage improvemeQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Departmental The indicator is intended to giv Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Departmental This measures the total number oQuarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)

This is reported as the percentage of relevant land and highways that is assessed as having deposits of litter, detritus, graffiti and fly-posting that fall below an acceptable level. The indicator is reported as four parts, one for each element of environmental and street cleanliness: (a) Litter, (b) Detritus, (c) Graffiti, (d) Flyposting. Litter There is no statutory definition of litter. The Environmental Protection Act 1990 (s.87) states that litter is ‘anything that is dropped, thrown, left or deposited that causes defacement, in a public place’. This accords with the popular interpretation that ‘litter is waste in the wrong place’However, local authority cleansing officers and their contractors have developed a common understanding of the term and the definition used for NI 195 (and for the Local Environment Quality Survey of England) is based on this industry norm. Litter includes mainly synthetic materials, often associated with smoking, eating and drinking, that are improperly discarded and left by members of the public; or are spilt during waste management operations. Grade A is given where there is no litter or refuse; grade B is given where a transect is predominantly free of litter and refuse except for some small items; grade C is given where there is a widespread distribution of litter and refuse, with minor accumulations; and grade D where a transect is heavily littered, with significant accumulations. Three Intermediate Grades will also be used. These are: B +, between Grade A and Grade B, B – , between Grade B and Grade C; and , between Grade B and Grade C; and , between Grade B and Grade C; and C –, between Grade C and Grade D

C –, between Grade C and Grade D

DepartmentKnown Data Quality Issues

Any Further Information

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)

Annual (there is usually a time lag on the data at year end)

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

Annual (time lag of up to 6 months on previous years data)Annual (time lag of up to 6 months on previous years data)

Quarterly (occasional time lag after end of quarter before data is available)Annual (time lag of up to 6 months on previous years data)

Quarterly (time lag of 3 months after end of quarter for data to be available from NCC)Quarterly (time lag of 3 months after end of quarter for data to be available from NCC)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)

Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)Quarterly (Occasionally there is a time lag in the availability of data for a few weeks after the end of the quarter)

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)Quarterly (survey undertaken 3 times per year. Each survey has a 4 month window for completion. Q1 is always 0percentage as survey has not been completed.)

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

This indicator is a measure historically used by the service and is now being adopted formally as a Performance Indicator. Empty shop vacancy rates are measured on a quarterly basis.  The Town Centre Promotions Officer uses a database that they have comPerformance Indicatorled of all businesses within the town centres.  They then go around the town centres of both Worksop and Retford to ascertain what units are empty etc.  A percentage is then measured against the total of ground floor units to determine how both towns are performing.  These figures are also fed to an external organisation to benchmark where we sit regionally. 

Authority: Blaby District CouncilName: Jacqui ClarkeReference Indicator

% of invoices paid within 10 daysComplaints - new formal complaints received this monthFOI requests - number of new requestsLocal Land Charges % completed within 10 days (Council & HouBenefits - % of cases checked where payment is correctBenefits - total caseload by month

BV78a Benefits end to end time new claimsBV78b Benefits end to end time change of circumstanceNI 181 Average no of days take to process housing & council tax Benefi

Promotion - Number of followers on FacebookPromotion - Number of followers on TwitterPromotion - Number of pieces of printed coveragePromotion - Number of pieces of radio & TV coverageFirst Contact - Total number of forms received (all ages)Number of Anti Social Behaviour incidents reported in Council DisNumber of victims of domestic violence supportedNumber of incidents of hate crime reportedNumber of domestic burglariesSubstance use - no of people supportedTheft FROM motor vehicleTheft of motor vehicleTotal number of crime incidentsNumber of young people engaged via BB19 Bus% satisfied with how public land is kept clear of litter and refuse % satisfied with public services in council District% satisfied with public services in dealing with crime and anti s% who already volunteer% who are satisfied with access to employment opportunites% who are satisfied with facilities for children% who are satisfied with facilities for teenagers and young peop% who are satisfied with how their council tax is spent% who are satisfied with how they are informed about services in% who are satisfied with local public transport% who are satisfied with the availability of affordable housing % who feel it is easy to find out about services they need in thei % who feel that public services in the District provide good val% who feel that their local area is a place where people from di % who feel they would like to volunteer% who read Contact magazine% total payments made by AllPay/24hr phone line/website% total payments made by cash/chq/postal order/debit & credit % total payments made by direct debit & standing orderCustomer Services - % of enquiries dealt with at first point of co

Govmetrics - % of good feedback receivedTelephone - % Rate of Abandoned Calls/ Ring Offs/ DivertsWebsite - number of unique usersBuilding Control - % of inspections carried out same dayBuilding Control - Dangerous buildings - % responded within 2 hPlanning - % applications valid on receiptPlanning - % of determined applications approvedPlanning - end to end time - Householder applicationsPlanning - end to end time - MajorsPlanning - end to end time - MinorsPlanning - end to end time - othersPlanning - Number of amended applicationsPlanning - Number of determined appealsPlanning - Number of pre-application requests receivedPlanning - Number of withdrawn applications

NI184 % of Food Establishments BROADLY compliant with food hygieneDog Warden - % SatisfiedFlytipping - number of new incidentsEnvironmental Protection Requests actioned within 48hrsNumber of young people involved in sports, health & rec activitiPositive Activities Programme - no of young people referredHealth Improvement - No Patients referred to the Exercise RefeNumber of visitors to Leisure CentreLeisure Centre Sales (£)Active Together % take up of opportunities availableDecent Homes % Decent Three Oaks HomesHomelessness - % of 'cases' resolved sucessfullyHomelessness (prevention) cases - end to end time

NI155 Number of Affordable Homes delivered Disciplinary - Number of disciplinary sanctionsDisciplinary - Number of new disciplinary investigationsGrievances - number of grievances upheld

BV12 Working days lost due to sicknessBV17a % of staff from ethnic minoritiesBV16 % staff with disability

% Uptake of Garden BinsNI 191 Residual waste per household sent to landfill NI 192 % household waste sent for reuse/recycling/anerobic digestion/NI 192b Household waste recycled as % of total recycled & compostedNI 192c Household waste composted as % of total recycled & composte

Residual Waste (tonnes) to landfillBV76d prosecutions per 1000 claimantsNI154 NI 154 Net Addional Homes

Number of new houses completedDisabled Facilities Grant's - Time-approval to completion (MajorsDisabled Facilities Grant's - Time-approval to completion (Minors

Disabled Facilities Grant's - Time-first contact to approval (MajorDisabled Facilities Grant's - Time-first contact to approval (MinorHousing Support - Number of new cases supportedAverage number of days taken to process council tax requests% Value enquiries adding value to the council tax service

BV9 % of CTax collected by BDC year to dateBV10 % NNDR collected by BDC year to date (Quarterly)

Number of Vacant Properties (Over 6 months)Number of Vacant Properties (under 6 months)

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate BB19 is the District Youth Bus QuarterlyCorporate Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate Survey Bi-annualCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate Monthly

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Corporate MonthlyCorporate % of total calls received to the co MonthlyCorporate MonthlyService MonthlyService MonthlyCorporate MonthlyCorporate MonthlyCorporate Days taken from application to deMonthlyCorporate Days taken from application to deMonthlyCorporate Days taken from application to deMonthlyCorporate Days taken from application to deMonthlyService MonthlyService MonthlyService MonthlyService MonthlyCorporate MonthlyCorporate QuarterlyCorporate MonthlyCorporate First response within 48 hours QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate Council Leisure facility run by QuarterlyCorporate The Pavilion is a Leisure facility QuarterlyCorporate QuarterlyCorporate Three Oaks Homes are our LSVT MonthlyCorporate % of potentially homeless cases MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyService AnnualCorporate MonthlyCorporate days taken from approval to compMonthlyCorporate days taken from approval to compMonthly

Corporate days taken from first contact to a MonthlyCorporate days taken from first contact to a MonthlyCorporate MonthlyCorporate QuarterlyCorporate Systems Thinking measure (valueQuarterlyCorporate QuarterlyCorporate QuarterlyCorporate MonthlyCorporate Monthly

Known Data Quality Issu Any Further Information Department

Service is provided for Blaby and Hinckley & Bosworth BC

Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011Telephone Survey 2011

Authority: Bolsover DCName: Jane FoleyReference IndicatorCS 01 Deliver six parenting programmes across the district councilCS 02 Increase percentage of successful Anti-Social Behaviour Contract's (ABCS 03 Deliver 8000 hours of positive activity through community based engageCS 04 Reduce the incidence of flytipping, dog fouling and littering by 20%.CS 05 Ensure that all tenants of bungalows and sheltered housing schemes arCS 06 Install 100 new lifelines within the community each year.CS 07 Identify and deliver initiatives to reduce acquisitive crime by 3% per yearCS 08 Identify and deliver initiatives to reduce assault with less serious injury CFS 01 Review and deliver the Engagement Plan annuallyCFS 02 Review and deliver the Communication Plan annuallyCFS 03 Introduce text messaging for repairs appointmentsCFS 04 Produce a strategy detailing customer contact methods and implementatCFS 05 Complete Choice Based LettingCFS 06 Reduce average relet times of Council properties from 25 days to 22 dayCFS 07 Fully deliver the Customer Service Excellence Implementation Plan and rCFS 08 Carry out 97% of repairs to Council houses on the first visit (Right First CFS 09 Fully implement mobile working for the Repairs ServiceCFS 10 Process all new Housing and Council Tax benefit claims within 20 days.E 01 Recycle and compost 45% of household wasteE 02 Reduce the level of municipal waste land filled by reducing the quantity oE 03 Complete and adopt the final Core Strategy Development Plan DocumenE 04 Reduce fuel usage and CO² emissions from our transport, plant and equiE 05 Deliver the first BREEAM excellent standard workspace in the area throuE 06 Increase the Standard of Cleanliness, so that 96% of streets each year E 07 Complete and adopt residential development guide as Supplementary PE 08 Consider whether the former Coalite site meets the statutory definition oE 09 Bring 40 private sector empty properties back into useR 01 Ensure that all Local Authority actions within 'A Healthy Bolsover' are aR 02 Deliver a health intervention programme which provides 500 adults per yR 03 Increase participation/attendances in sport, physical and cultural activity R 04 Deliver a child focused health intervention programme to 95% of identifR 05 Offer assistance to 150 households to address affordable warmth issuesR 06 Deliver £100,000 of New Homes Bonus per annum in the district as part R 07 Deliver a retail development to Shirebrook Town CentreR 08 Appoint a development partner for Housing and carry out public consultaR 09 Work with tenants to develop a new modern standard for council housingR 10 Remove 120 category 1 hazards (as defined by the Housing Act 2004) witR 11 Using the Working Neighbourhoods Fund, assist a further 250 local resiR 12 Deliver 2,000 m2 of new workspace in ShirebrookR 13 Assist economic growth within the district through direct support for 60 SI 01 Fully deliver the actions identified in the Single Equality SchemeSI 02 Prevent homelessness for more than 50% of people who are facing homSI 03 Carry out 200 adaptations to council houses each yearSI 04 Produce a Tenancy Strategy in line with new statutory requirementSI 05 Maximise the supply of affordable housing in the district and deliver an SI 06 Produce and adopt a Homelessness StrategySI 07 Deliver the Raising Aspirations project to raise the aspirations and employSI 08 Deliver enterprise skills to 700 students culminating in a competition toSI 09 Deliver the District Financial Inclusion Strategy by March 2012SOD 01 Reduce the Council's overall spend in accordance with the Savings StraSOD 02 Reduce the percentage of rent arrears by 20%

SOD 03 Reduce the level of Former Tenants Arrears by 25%SOD 04 Reduce the cost of collection of income year on year by increasing optioSOD 05 Develop a series of business cases in respect of joint services/collaboratSOD 06 Fully deliver the Investors in People Implementation Plan and retain SilveSOD 07 Produce a People Strategy 2011-15 and fully deliver milestonesCC1 % External Customer satisfaction (Face-to-face) (Biennial)CC2 % External Customers satisfied (Telephone) (Biennial)CC4 % Telephone Abandonment Rate (Quarterly)CC5 % external (incoming) telephone calls answered within 20 secondsCP 2 % Respondents who feel well informed about how to complain about CounCP 3 % Respondents who overall feel well informed about Council servicesCP 4 % Respondents who are satisfied with the way that council runs thingsCSP 1 % customer satisfaction, Handling of written ComplaintsCSP 3 Total number of Ombudsman ComplaintsCSP 4 Response times for Ombudsman Complaints - external CSP 11 % of Telephone calls answered within 20 seconds CSP 12 % E-mails acknowledged within 1 working dayCSP 13 % E-mails replied to within 8 working daysCSP 14 % Letters replied to within 10 working days CSP 15 % served at the Enquiry Desk in less than 15 minsCSP 16 % written complaints responded to in 20 working days CSP 19 % FOI Requests responded to in 20 working days (Annually)CSP 20 % written comments responded to in 20 working daysCSP 21 % Stage 3 complaints responded to in 20 working days HR 011a Top 5% of Earners: WomenHR 011b Top 5% of Earners: Ethnic MinoritiesHR 011c Top 5% of Earners: with a disabilityHR 012 Working Days Lost Due to Sickness AbsenceHR 13 No. working days lost due to accidentsHR 15/06 Customer satisfactionHR 016a Percentage of Employees with a DisabilityHR 016b Percentage of Economically Active People who have a DisabilityHR 017 Ethnic minority representation in the workforce - employees

Contact Details:Type/Level Definition/description Frequency of Collection

Corporate Plan QuarterlyCorporate Plan To increase the % of successful A QuarterlyCorporate Plan Monitoring of a programme of dive QuarterlyCorporate Plan Monitors preventative activities un QuarterlyCorporate Plan 4-year Community Safety initiativ QuarterlyCorporate Plan 4-year Community Safety initiativ QuarterlyCorporate Plan Based on County wide Community QuarterlyCorporate Plan Based on County wide Community QuarterlyCorporate Plan List of consultation projects and QuarterlyCorporate Plan List of regular and one-off proje QuarterlyCorporate Plan One off project now complete QuarterlyCorporate Plan The Strategy identifies the metho QuarterlyCorporate Plan One-off project to allow people to QuarterlyCorporate Plan A measure of effectiveness of the QuarterlyCorporate Plan One off measure for maintaining QuarterlyCorporate Plan A measure of effectiveness for th QuarterlyCorporate Plan One off project for an electronic QuarterlyCorporate Plan A measure of efficiency for Hous QuarterlyCorporate Plan A measure of the effectiveness of QuarterlyCorporate Plan A measure of the effectiveness of QuarterlyCorporate Plan One-off project to introduce a n QuarterlyCorporate Plan A measure of the introduction of e QuarterlyCorporate Plan One off project for a Regen initiat QuarterlyCorporate Plan Efficiency and effectiveness meas QuarterlyCorporate Plan One-off project to adopt new Pl QuarterlyCorporate Plan One-off project to deal with pollut QuarterlyCorporate Plan A regular measure for reducing QuarterlyCorporate Plan A one-off measure to aid the introd QuarterlyCorporate Plan A measure of the numbers of people QuarterlyCorporate Plan A measure of the initiatives undert QuarterlyCorporate Plan A one off project to deliver a ch QuarterlyCorporate Plan A measure of affordable warmth in QuarterlyCorporate Plan A measure of the effectiveness o QuarterlyCorporate Plan One off retail development projec QuarterlyCorporate Plan One off project relating to the Co QuarterlyCorporate Plan A one-off policy development proj QuarterlyCorporate Plan A measure of effectiveness for i QuarterlyCorporate Plan 4 year project for improving emplo QuarterlyCorporate Plan One off regeneration project QuarterlyCorporate Plan 2 year project for aiding businesse QuarterlyCorporate Plan One off project for implementing eq QuarterlyCorporate Plan Monitoring homelessness tool QuarterlyCorporate Plan Monitoring of Disabled Facilities QuarterlyCorporate Plan One off project to produce a str QuarterlyCorporate Plan A measure for increasing the num QuarterlyCorporate Plan One off project for addressing h QuarterlyCorporate Plan 4-year project to improve the pro QuarterlyCorporate Plan One off regeneration project QuarterlyCorporate Plan One off regeneration project QuarterlyCorporate Plan One off project to monitor the aut QuarterlyCorporate Plan Project implemented to address r Quarterly

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Corporate Plan Project implemented to address f QuarterlyCorporate Plan A project to measure the effective QuarterlyCorporate Plan A project to drive the implementati QuarterlyCorporate Plan One off measure for maintaining t QuarterlyCorporate Plan Monitoring of the implementation Quarterly

Corporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) AnnualCorporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) AnnualCorporate Local Performance Indictor (LPI) AnnualCorporate Local Performance Indictor (LPI) AnnualCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & twice per yearCorporate Local Performance Indictor (LPI) Annual & twice per yearCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) Twice per yearCorporate Local Performance Indictor (LPI) Annual & QuarterlyCorporate Local Performance Indictor (LPI) AnnualCorporate Local Performance Indictor (LPI) Annual & Quarterly

Known Data Quality Issu Any Further Information Department

Community Safety initiative Based on NI 110: Young people’s participation in positive activities (PSA 14)Examples: Education and awareness, Press releases, signage, talks to businesses and land owners, Website updates, leaflets/publicity for householders, Enforcement, covert CCTV, patrols in hot spot areas, out of hours surveillance, fixed penalty fines, School visits, working with Youth CouncilCorporate Objective: Assisting everyone in feeling safe and secure at home and outdoorsCommunity Safety initiative - Corporate Objective: Assisting everyone in feeling safe and secure at home and outdoors

Customer Service Excellence (CSE), formerly Chartermark

Related to former BVPI 155

Related to former BVPI 155

Related to former NI 117

Related to former BVPIs - BVPI 66a-d

Related to former BVPIs - BVPI 66a-d

Investors in People (IIP)

LPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationLPIs developed for successful Chartermark/CSE accreditationRelated to former BVPI 11aRelated to former BVPI 11bRelated to former BVPI 11cRelated to former BVPI 12Related to former BVPI 13Related to former BVPI 15Related to former BVPI 16aRelated to former BVPI 16bRelated to former BVPI 17

Examples: Education and awareness, Press releases, signage, talks to businesses and land owners, Website updates, leaflets/publicity for householders, Enforcement, covert CCTV, patrols in hot spot areas, out of hours surveillance, fixed penalty fines, School visits, working with Youth CouncilCorporate Objective: Assisting everyone in feeling safe and secure at home and outdoorsCommunity Safety initiative - Corporate Objective: Assisting everyone in feeling safe and secure at home and outdoors

Examples: Education and awareness, Press releases, signage, talks to businesses and land owners, Website updates, leaflets/publicity for householders, Enforcement, covert CCTV, patrols in hot spot areas, out of hours surveillance, fixed penalty fines, School visits, working with Youth Council

Examples: Education and awareness, Press releases, signage, talks to businesses and land owners, Website updates, leaflets/publicity for householders, Enforcement, covert CCTV, patrols in hot spot areas, out of hours surveillance, fixed penalty fines, School visits, working with Youth Council

Authority: Boston Borough CouncilName: David ClarkeReference Indicator

Average working days per FTE lost to sickness absence -long termAverage working days per FTE lost to sickness absence -short termAbsence% of posts in the leadership of the organisation which are vacant/filled% of staff from ethnic minorities compared to % local pop. From ethnic mi% of staff with disability compared to % of local ecomonically active pop. % of unwanted staff turnoverAverage days per FTE invested in learning and developmentFTE Quarterly AverageFTE Quarter EndHeadcount Qtr AverageHeadcount Qtr EndNo of current vacancies as % of total staffing establishmentNo of key posts that are vacantNo of posts recruited to in quarterNo of vacancies (all active and frozen)No of vacancies (frozen)Staffing Establishment - HeadcountEquality FrameworkElectoral Commission Performance StandardsAssurance from Internal Audit% 0f internal workplan completedDelivery of balanced budget and robust Medium Term Financial Strategy% of high risk audit recommendations addressedInsurance los ratioUnqualified audit certificate% IT projects comcpleted within time and budgetPeople from different backgrounds get on well togetherPeople treat each other with respect and considerationSatisfaction with Community Support% of high risk food businesses rated sero or 1 according to the nationalNumber of food safety inspections achievedNumber of food safety inspections scheduledNumber of overdue/pending food safety inspections% of council detained stray dogs returned to owners% of funeral costs recovered from deceased estate (national asistance bu

NI185 CO2 reduction from local authority operationsNational Air Quality ObjectiveImproved Housing Standards

NI154 Net additional homes providedNI155 Number of affordable homes delivered

Number of Homelessness cases preventedNI156 Number of households living in temporary accommodation

% of requests for action in relation to houses in multiple occupationrespAverage time taken to complete a Disabled Facilities Grant following receNumber of Disabled Facilities Grant completedNumber of affordable homes granted planning permissionNumber of households accepted as statutorily homeless within the last tNumber of non-loacl authority owned empty properties returned into occNumber of people sleeping rough on a single nightPercentage of enforcement requests for service responded to in 10 work

Swims at Leisure Pool (GMLC)% of primary schools delivering school swimming at leisure centreMembership pf 'Rookie' Lifeguard ClubNo. of Adult SwimsNo. of Junior SwimsNo of Learn to Swim programme swimsSocial Walking - throughputAdditional Health Walk leadersCreationsFit KidsLeisure Centre gym membershipLeisure Centre Kids Gym attendancesHealth Benefits of Health WalksHealth Benefits of Fit KidsHealth Benefits of 'GP Referral scheme'Healthy Walks - new walkersIncrease in leisre centre website hitsGP referral numbersPlay Activity - number of children attendingPlay Activity - sessions deliveredPrincess Royal Sports Arena (PRSA) fitness class participantsLeisre Centre health and fitness suite membersLeisure Centre Junior Gym membersLeisure Centre swimmingNew social walking groups createdNumber of cemetry memorials inspected for safety

NI192 Household waste reused, recycled or compostedNI191 Residual household waste per household

Amount of litter collected during annual Big Clean Up% of Building Control inspections carried out the same day% of decisions on deposited full plans Building Control applications mad% of Full Plan Building Control applications notified within 15 daysActual YTD Building Control fee earning account in comparison to YTD tMaintain a high and healthy share of Building Regulations applicationsMaintain registration to ISO9001:2008% of appeals allowed against the authorty's decision to refuse planning a% of householder planning applications determined within 8 weeks% of major planning applications determined within 13 weeks% of minor planning applications determined within 8 weeks% of other planning applications determined within 8 weeksVisits to Guildhall MuseumVisits to Tourist Information CentreOccupancy on MarketParking IncomeNumber of PSICA Partnership schemes in conservation areas applicatAverage number of days taken to process a local authority searchGreen House GasesAssessment from RHS East Midlands in Bloom judgesCommunity Orchards - measured in hectaresNumber of new community growing spacesNumber of new community orchardsNumber of Fraud SanctionsBusiness Rates arrearsBusiness Rates arrears collected (£)

NI181 Benefit Processing TimeBusiness Rates CollectionCouncil Tax CollectionBenefits Processing Time (Change of Circumstances)Benefits processing Time (New Claims)Housing Benefit overpayment written off as % of total amount outstandinHousing Benefit recovered as % of outstanding debt at period startCouncil Tax arrearsCouncil Tax arrears collected (£)

NI005 Satisfaction with the area as a place to live Satisfaction with Borough Council's Value for MoneySatisfaction with the CouncilMedia Satisfaction with Council's communicationsSatisfaction with Communications TeamSatisfaction with Graphics UnitSatisfaction with Registration of ElectorsMember satisfaction with service provided by Democratic ServicesStaff satisfaction with Democratic ServicesSatisfaction with payrollSatisfaction with people Services Satisfaction with TrainingSatisfaction with Training and DevelopmentStaff satisfaction with people Services TeamPublic satisfaction with the WebsiteSatisfaction with support provided by Transformation TeamSatisfaction with Central PurchasingSatisfaction with Internal Audit TeamSatisfaction with support provided by Finance TeamSatisfaction of users of IT ServicesSatisfaction with IT adviceSatisfaction with IT HelpdeskSatisfaction with IT project supportSatisfaction with photocopiersSatisfaction with CCTVSatisfaction with Community Safety advice and informationSatisfaction with Business Continuity and Emergency PlanningSatisfaction with Environmental Health advice and informationSatisfaction with Environmental Health - businessesSatisfaction with affordable housingSatisfaction with homelessness preventionSatisfaction with Housing Advice and InformationSatisfaction with Housing RegisterSatisfaction with Housing Services overallSatisfaction with private sector housingsatisfaction with repairs and maintenanceSatisfaction with athletics play and sport developmentSatisfaction with exercise on perscriptionSatisfaction with leisure centreSatisfaction with cemetry, cremations and memorialsSatisfaction with office cleaningSaisfaction with Public ToiletsSatisfaction with caretakingSatisfaction with Bulky Waste collectionSatisfaction with cleanliness in the local area

Satisfaction with recyclingSatisfaction with refuse collectionsatisfaction with street cleaningSatisfaction with trade waste collectionsatisfaction with Central ParkSatisfaction with parks and open spacesSatisfaction with play areasSatisfaction with tree adviceSatisfaction with Building Control OverallSatisfaction with Planning overallSatisfaction with cultural facilitiessatisfaction with Tourist Information CentreSatisfaction with licencingsatisfaction with property searchesSatisfaction with allotmentsSatisfaction with contact by e-mailSatisfaction with contact by letterSatisfaction with contact by telephoneSatisfaction with Corporate Customer Services TeamSatisfaction with postSatisfaction with room bookingSatisfaction with support provided to comply with Data Protection Act anSatisfaction with Out of Hours servicesatisfaction with visit from Council's representativesatisfaction with visit to Main receptionSatisfaction with visit to other officesSatisfaction with Fraud TeamStaff satisfaction with Fraud TeamSatisfaction with Revenues TeamSatisfaction with visit to Benefits OfficeStaff satisfaction with Housing and Council Tax Benefit TeamSatisfaction with collection of Council taxSatisfaction with Council Tax Benefit

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate QuarterlyCorporate QuarterlyCorporate Number of working days lost to QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate The level of the Equality FramewoAnnualDepartmental AnnualCorporate Internal Audit to maintain at least AnnualDepartmental QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate The proporation of the adult popuAnnualCorporate % of people who perceive people nAnnualCorporate Satisfaction with Community SuppAnnualCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate / DepartmenThe indicator being assessed will AnnualDepartmental Annual mean for Nitrogen Dioxide of 40 µg/m3Corporate The number of homes where the qQuarterlyCorporate The net increase in dwelling stoc QuarterlyCorporate Total supply of social rent housi QuartelyCorporate Number of homelessness cases prQuarterlyCorporate This indicator measures the numbQuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Quarterly

BACK TO CONTENTS PAGEdavid.clarke@boston.gov.uk

Corporate No. of swim sessions QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate Numbers taking part in social wa QuarterlyDepartmental QuarterlyDepartmental members at Creations health clu QuarterlyDepartmental Numbers participating in Fit Kids QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Participants in Boston Health WalkQuarterlyDepartmental Participants in Fit Kids self-repor QuarterlyDepartmental Partipants of 'GP referral scheme'QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental GP referrals -exercise on prescripQuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate The percentage of household wastQuarterlyCorporate The number of kilograms of househQuarterlyDepartmental AnnualDepartmental QuarterlyDepartmental QuarterlyDepartmental Where approval of plans or identiQuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental AnnualDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental MonthlyDepartmental MonthlyCorporate MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyCorporate Awaiating definition AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental QuarterlyDepartmental QuarterlyDepartmental Quarterly

Corporate The average time taken in calendMonthlyCorporate Percentage of NNDRs collected byQuarterlyCorporate Percentage of Council Tax collectQuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnualDepartmental QuarterlyCorporate The proportion of the adult populaAnnualCorporate % of people who believe that the AnnualCorporate % of citizens satisfied with the o AnnualDepartmental % of media who are satisfied wit AnnualDepartmental AnnualDepartmental AnnualCorporate AnnualDepartmental % of members satisfied AnnualDepartmental AnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from m AnnualDepartmental Average and Good rating from staAnnualDepartmental AnnualDepartmental AnnualCorporate AnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnual

Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental Average and Good rating from staAnnualDepartmental AnnualDepartmental AnnualDepartmental Average and Good rating from m AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental % of customers satisfied with houQuarterlyDepartmental AnnualDepartmental % of staff satisfied with internal AnnualDepartmental AnnualDepartmental % of users satisfied with exercis AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental Annual

Departmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental Annual

Known Data Quality Issu Any Further Information DepartmentPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople ServicesPeople Services People ServicesTransformationDemocratic ServicesAuditAuditFinanceFinanceFinanceFinanceITCommunitiesCommunitiesCommunitiesEnvironmental HealthEnvironmental HealthEnvironmental HealthEnvironmental HealthEnvironmental HealthEnvironmental HealthEnvironmental Health / Partnership and Sustainable CommunitiesEnvironmental HealthHousingHousingHousingHousingHousingHousingHousingHousingHousingHousingHousingHousingHousing

Leisure

LeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureLeisureCrematorium and CleaningRefuse and RecyclingRefuse and RecyclingRefuse and RecyclingBuillding ControlBuillding ControlBuillding ControlBuillding ControlBuillding ControlBuillding ControlDevelopment ControlDevelopment ControlDevelopment ControlDevelopment ControlDevelopment ControlArts Heritage and TourismArts Heritage and TourismEconomic DevelopmentEconomic DevelopmentPlanning and StrategyLand Charges and LicencingLand Charges and LicencingPartnerships and SustainabilityPartnerships and SustainabilityPartnerships and SustainabilityPartnerships and SustainabilityFraudCustomer ServicesCustomer Services

Revenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsRevenues and BenefitsCommunications

Place Survey CommunicationsPlace Survey Communications

CommunicationsHave your say' Internal Su CommunicationsHave your say' Internal Su CommunicationsHave your say' User satisf Democratic Services

Democratic Services Have your say' Internal Su Democratic Services Staff satisfaction with inte People ServicesManager satisfaction with i People ServicesStaff satisfaction with inte People ServicesHave your say' Internal Su People ServicesStaff satisfaction with inte People ServicesHave your say' User satisf Transformation

TransformationHave your say' Internal Su FinanceManager satisfaction with i AuditManager satisfaction with i FinanceStaff satisfaction with inte ITStaff satisfaction with inte ITStaff satisfaction with inte ITStaff satisfaction with inte ITStaff satisfaction with inte ITHave your say' User satisf Community SafetyHave your say' User satisf Community SafetyManager satisfaction with i Emergency PlanningHave your say' User satisf Environmental healthAnnual local business sur Environmental healthHave your say' User satisf HousingHave your say' User satisf HousingHave your say' User satisf HousingHave your say' User satisf Housingquarterly cumulative HousingHave your say' User satisf HousingStaff satisfaction with inte PropertyHave your say' User satisf Leisure

LeisureLeisure

Have your say' User satisf Crematorium and CleaningHave your say' Internal Su Crematorium and CleaningHave your say' User satisf Crematorium and CleaningHave your say' Internal Su Crematorium and CleaningHave your say' User satisf Refuse and RecyclingHave your say' User satisf Refuse and Recycling

Have your say' User satisf Refuse and RecyclingHave your say' User satisf Refuse and RecyclingHave your say' User satisf Refuse and RecyclingAnnual local business sur Refuse and RecyclingHave your say' User satisf Street SceneHave your say' User satisf Street SceneHave your say' User satisf Street SceneHave your say' User satisf Street SceneHave your say' User satisf Building ControlHave your say' User satisf Development ControlHave your say' User satisf Arts Heritage and TourismHave your say' User satisf Arts Heritage and TourismAnnual local business sur Land charges and LicencingHave your say' User satisf Land charges and LicencingHave your say' User satisf Partnershipps and SustainabilityHave your say' User satisf Customer ServicesHave your say' User satisf Customer ServicesHave your say' User satisf Customer ServicesHave your say' Internal Su Customer ServicesHave your say' Internal Su Customer ServicesHave your say' Internal Su Customer ServicesHave your say' Internal Su Customer ServicesHave your say' User satisf Customer ServicesHave your say' User satisf Customer ServicesHave your say' User satisf Customer ServicesHave your say' User satisf Customer ServicesManager satisfaction with i Fraud TeamHave your say' Internal Su Fraud TeamHave your say' Internal Su Business RatesHave your say' User satisf Revenue and BenefitsHave your say' Internal Su Revenue and BenefitsHave your say' User satisf Revenue and BenefitsHave your say' User satisf Revenue and Benefits

Environmental Health / Partnership and Sustainable Communities

Authority: Broxtowe Borough CouncilName: Colin LewisReference IndicatorNI154 Net additional homes providedNI155 Number of affordable homes delivered (gross)NI159 Supply of ready to develop housing sitesHSLocal_11_BV6 No of private sector vacant dwellings that are returned into occupation oNI158 The percentage of non-decent council homesCWLocal_03 Percentage achievement of the council Standard componentsHSLocal_BM01 % of tenants satisfied with the repairs and maintenance serviceHSLocal_BM11 Total percentage of jobs completed within 24 hours that are logged as PriHSLocal_BM12 Total percentage of jobs completed within 24 hours that are logged as PriHSLocal_BM13 Total percentage of jobs completed within 7 days that have been logged aHSLocal_12 % of vulnerable households living in decent homes (private sector)HSLocal_03 The number of homelessness acceptances per 1000 householdsNI151 Overall Employment rate (working-age)EDLocal_01A Number of businesses grant aided: Keeping Up Appearances (KUA)BV204 Planning appeals allowedBV111 The percentage of applicants satisfied with the Planning service receivedBV219b Preserving the Special Character of Conservation Areas: Percentage of coPSLocal_01 Average Play Value score based on Fields in Trust (National Playing FieldNI191 Residual household waste per household (Kgs)NI196 Improved street and environmental cleanliness – fly tippingNI185 % CO2 reduction from local authority operationsNI186 Per capita reduction in CO2 emissions in the LA area (%)PSLocal_02 Number of Green Flags / Community Green FlagsLSLocal_A01 Arts and Events : Participants in arts and events activities per 1000 popuLSLocal_B01 Leisure Centre : The number of visits per 1,000 populationCDLocal_10 The number of the local population attending a community forumLSLocal_A02 Arts and Events: Number of schools engaged in Arts Development activitLALocal_08 The percentage of households on the register of electors as at 1 DecemLALocal_11 The percentage of mediation requests resolved satisfactorilyBV66a Rent Collection: Rent collected as a proportion of the rent owedBV66b Rent collection and arrears recovery: the % of tenants with more than 7 BV66c Rent Collection and Arrears Recovery:the % of tenants in arrears who BV66d Rent Collection and Arrears Recovery: the % of tenants evicted as a resulFRLocal_04 Rent arrears of current tenants as a proportion of the authority's rent rollBV76c The number of housing benefit and council tax benefit fraud investigationBV76d The number of housing benefit and council tax benefit prosecutions and BV78a Average speed of processing new Housing Benefit/Council Tax Benefit cBV78b Average speed of processing changes of circumstances for Housing BenefBV79a The % of cases for which the calculation of housing and council tax benefBV79b(i) Percentage of Recoverable Overpayments Recovered (Housing Benefit) tBV79b(ii) Housing Benefit overpayments recovered as % of the total amount of HoBV79b(iii) Percentage of Housing Benefit Overpayments written offBV202 Number of people sleeping roughBV212 Average time taken to re-let local authority housing (calendar days)HSLocal_01 The average time to reach decisions on homelessness applications (calHSLocal_02 The proportion of homelessness applications on which the authority makesHSLocal_03 The number of homelessness acceptances per 1000 householdsHSLocal_06 Housing Applications processed, registered and assessed within 10 worNI156 Number of households living in temporary accommodationBV213a Preventing Homelessness - number of households where homelessnessHSLocal_BM02 % of properties with gas that have received an annual service / safety in

HSLocal_BM04 Percentage of quality control inspections carried outHSLocal_11_BV6 No of private sector vacant dwellings that are returned into occupation oBV204 Planning appeals allowedNI157a Processing of planning applications: Major applicationsNI157b Processing of planning applications: Minor applicationsNI157c Processing of planning applications: Other applicationsBV219 Preserving the Special Character of Conservation Areas: Percentage of coDSLocal_01 Full Plans Buildings Regs Applications determined within 8 weeksCPLocal_01 % Industrial units vacant for more than 3 monthsCPLocal_02 Percentage of tenants of industrial units with rent arrearsPSLocal_01 Average Play Value score based on Fields in Trust (National Playing FieldBV156 The % of Council buildings open to the public which are accessible to peopNI195a Improved street and environmental cleanliness (levels of litter, detritus, grafNI195b Improved street and environmental cleanliness (levels of litter, detritus, graNI195c Improved street and environmental cleanliness (levels of litter, detritus, grafBV82a(ii) Tonnes of Household Waste RecycledBV82b(ii) Tonnes of household waste compostedBV84a Household waste collected per head, in kilosCPLocal_03a Energy Consumption - KWH/sqm: CemeteriesCPLocal_03b Energy Consumption - KWH/sqm: CrematoriumCPLocal_03c Energy Consumption - KWH/sqm: Multi-storey car parksCPLocal_03d Energy Consumption - KWH/sqm: Museums & GalleriesCPLocal_03e Energy Consumption - KWH/sqm: OfficesCPLocal_03f Energy Consumption - KWH/sqm: Park BuildingsCPLocal_03g Energy Consumption - KWH/sqm: Public ConveniencesCPLocal_03h Energy Consumption - KWH/sqm: Sport Centres & PoolsLSLocal_A01 Arts and Events : Participants in arts and events activities per 1000 popuLSLocal_S01 Sports Development : Number of visits per 1,000 populationLSLocal_B05 Bramcote Leisure Centre Annual Customer Satisfaction Survey (APSE)LSLocal_C05 Chilwell Olympia Leisure Cetnre Annual Customer Satisfaction SurveysLSLocal_E05 Eastwood Community Sports Centre Annual Customer Satisfaction SurvLSLocal_K05 KLC Annual Customer Satisfaction Survey (APSE)LSLocal_H01 DH Lawrence Heritage: The number of visits per 1,000 of the populationLSLocal_H03 Visits to and use of Museums and Galleries by pupils in organised schooLALocal_08 The percentage of households on the register of electors as at 1 DecemLSLocal_A02 Arts and Events: Number of schools engaged in Arts Development activitLALocal_11 The percentage of mediation requests resolved satisfactorilyCDLocal_10 The number of the local population attending a community forumLSLocal_S08 Number of Volunteer HoursLSLocal_S10 Total Number of Community Event EntriesBV8 % of invoices paid within 30 days of receiptFPLocal_09 Percentage of invoices paid within 20 daysFPLocal_01 Percentage of sundry creditors paid by BACSFPLocal_02 Percentage of sundry debtors raised in any one financial year paid in thaFPLocal_03 Percentage of planned audits completed in the yearFPLocal_07 Percentage of closed claims over a three year period settled at nil cost tLALocal_04 The percentage of complaints acknowledged within 3 working daysLALocal_06 The number of complaints investigated under Stage 2 of the Council’s CLALocal_07 The number of complaints investigated by the Local Government OmbuLALocal_09 The number of challenges to the accuracy of minutesLALocal_10 The number of meetings cancelled as a result of failure to meet legal reLALocal_12 The percentage of FOI requests dealt with within 20 working daysBV11a Top 5% of Earners: WomenBV11b Top 5% of Earners: Ethnic Minorities

BV11c Top 5% of Earners: with a disabilityBV12 Working Days Lost Due to Sickness AbsenceBV16a Percentage of Employees with a DisabilityBV17a Ethnic Minority representation in the workforce - employeesHR Local_01 Percentage of job applications received from ethnic minoritiesHrLocal_02 Percentage of appointments from ethnic minoritiesHRLocal_03 Percentage of applications received from self-declared disabled peopleHRLocal_04 Percentage of appointments from self-declared disabled applicantsHRLocal_06 Percentage of annual employee turnoverBV9 Percentage of Council Tax collectedBV10 Percentage of NNDRs CollectedBV66a Rent Collection: Rent collected as a proportion of the rent owedBV66b Rent collection and arrears recovery: the % of tenants with more than 7 BV66c Rent Collection and Arrears Recovery: the % of tenants in arrears whoBV66d Rent Collection and Arrears Recovery: the % of tenants evicted as a resulBV76c The number of housing benefit and council tax benefit fraud investigationBV76d The number of housing benefit and council tax benefit prosecutions and BV78a Average speed of processing new Housing Benefit/Council Tax Benefit cBV78b Average speed of processing changes of circumstances for Housing BenefBV79a The % of cases for which the calculation of housing and council tax benefBV79b(i) Percentage of Recoverable Overpayments Recovered (Housing Benefit) tBV79b(ii) Housing Benefit overpayments recovered as % of the total amount of HoBV79b(iii) Percentage of Housing Benefit Overpayments written offNI181 Time taken to process Housing Benefit/Council Tax Benefit new claims FR01 Council Tax payers paying by direct debitFR06 Council Tax written-off as not collectable as a proportion of the gross debFR07 NNDR written-off as not collectable as a proportion of the gross debitFR04 Rent arrears of current tenants as a proportion of the authority's rent rollFR05 The rent written-off as not collectable as a proportion of the authority's renNI182 Satisfaction of business with local authority regulation services

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate Plan / HousAs per the original National IndicaAnnualCorporate Plan / HousAs per the original National IndicaAnnualCorporate Plan / HousAs per the original National IndicaAnnualCorporate Plan / HousThe number of private sector vacanQuarterlyCorporate Plan / HousAs per the original National IndicaAnnualCorporate Plan / HousThis is measured using the resul AnnualHousing Delivery Plan To determine the levels of tenant QuarterlyCorporate Plan / HousTotal percentage of jobs completeMonthlyCorporate Plan / HousTotal percentage of jobs completeMonthlyCorporate Plan / HousTotal percentage of jobs completeMonthlyCorporate Plan / Hous% of vulnerable households livingAnnualCorporate Plan / HousThe number of homelessness accAnnualCorporate Plan / Plac This is the proportion of the wor AnnualCorporate Plan / Plac The number of property units granAnnualCorporate Plan / Plac The number of planning appeal decQuarterlyCorporate Plan / Plac Percentage of applicants and thosBiennialCorporate Plan / Plac Percentage of conservation areas AnnualCorporate Plan / Plac Average Play Value score based onAnnualCorporate Plan / Gree As per the original National IndicaQuarterlyCorporate Plan / Gree As per the original National IndicaAnnualCorporate Plan / Gree As per the original National IndicaAnnualCorporate Plan / Gree As per the original National IndicaAnnualCorporate Plan / Gree The cumulative number of Green AnnualCorporate Plan / Brin Arts and Events : Participants in QuarterlyCorporate Plan / Brin Bramcote Leisure Centre : The nuMonthlyCorporate Plan / Brin Total number of residents attend AnnualCorporate Plan / Brin Arts and Events: Number of schooAnnualCorporate Plan / Brin The number of households to registAnnualCorporate Plan / Brin The percentage of mediation requeAnnualHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndAnnualHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndMonthlyHousing Delivery Plan As per the original Best Value IndMonthlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan To monitor the number of days it AnnualHousing Delivery Plan 33 working days is seen as the ouAnnualHousing Delivery Plan To monitor the number of homelesAnnualHousing Delivery Plan The calculation is for a completedAnnualHousing Delivery Plan As per the original National IndicaQuarterlyHousing Delivery Plan As per the original Best Value IndQuarterlyHousing Delivery Plan Ascertain no. properties in the Annual

BACK TO CONTENTS PAGEcolin.lewis@broxtowe.gov.uk

Housing Delivery Plan Ascertain no. jobs completed. AscAnnualHousing Delivery Plan As per the original Best Value IndQuarterlyPlace Shaping Deliver As per the original Best Value IndQuarterlyPlace Shaping Deliver As per the original National IndicaMonthlyPlace Shaping Deliver As per the original National IndicaMonthlyPlace Shaping Deliver As per the original National IndicaMonthlyPlace Shaping Deliver As per the original Best Value IndAnnualPlace Shaping Deliver The measure takes account of the QuarterlyPlace Shaping Deliver The indicator is calculated using AnnualPlace Shaping Deliver The indicator is calculated using AnnualPlace Shaping Delivery Plan AnnualPlace Shaping Deliver As per the original Best Value IndAnnualGreen Issues Delivery As per the original National IndicaQuarterlyGreen Issues Delivery As per the original National IndicaQuarterlyGreen Issues Delivery As per the original National IndicaQuarterlyGreen Issues Delivery As per the original Best Value IndQuarterlyGreen Issues Delivery As per the original Best Value IndQuarterlyGreen Issues Delivery As per the original Best Value IndQuarterlyGreen Issues Delivery This indicator is calculated usin AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualGreen Issues Delivery " Do " AnnualBringing People TogetThe value is determined by calculQuarterlyBringing People Toget "Do" MonthlyBringing People TogetSurveys are completed by customeAnnualBringing People Toget " Do " AnnualBringing People Toget " Do " AnnualBringing People Toget " Do " AnnualBringing People TogetThe value is determined by calculQuarterlyBringing People TogetActual number of pupil visits per QuarterlyBringing People TogetThe number of households to registAnnualBringing People Together Delivery Plan AnnualBringing People Together Delivery Plan AnnualBringing People TogetTotal number of residents attend AnnualBringing People TogetThe performance is the total numQuarterlyBringing People TogetThe performance is the total numbAnnualResources Delivery Pl The number of undisputed invoicesMonthlyResources Delivery Pl The number of undisputed invoicesMonthlyResources Delivery Pl All creditor payments with the p MonthlyResources Delivery Pl All sundry debtors (excluding Co MonthlyResources Delivery Pl Audits started and completed in AnnualResources Delivery Pl All insurance claims in respect of AnnualResources Delivery Pl All complaints registered on the AnnualResources Delivery Pl The number of complaints that arAnnualResources Delivery Pl The number of complaints regist AnnualResources Delivery Plan AnnualResources Delivery Plan AnnualResources Delivery Plan AnnualResources Delivery Pl As per the original Best Value IndQuarterlyResources Delivery Pl As per the original Best Value IndQuarterly

Resources Delivery Pl As per the original Best Value IndQuarterlyResources Delivery Pl As per the original Best Value IndMonthlyResources Delivery Pl As per the original Best Value IndQuarterlyResources Delivery Pl As per the original Best Value IndQuarterlyResources Delivery Pl Total applications from ethnic mi QuarterlyResources Delivery Pl Total appointments made to ethniQuarterlyResources Delivery Pl Total applications from self-decl QuarterlyResources Delivery Pl Total appointments of self-declar QuarterlyResources Delivery Pl Leavers as a percentage of empl QuarterlyRegulatory Services DeAs per the original Best Value IndMonthlyRegulatory Services DeAs per the original Best Value IndMonthlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndAnnualRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndMonthlyRegulatory Services DeAs per the original Best Value IndMonthlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original Best Value IndQuarterlyRegulatory Services DeAs per the original National IndicaMonthlyRegulatory Services DeNumber of direct debit payers as aQuarterlyRegulatory Services DeTotal amount of Council Tax writteAnnualRegulatory Services DeTotal amount of NNDR written offAnnualRegulatory Services DeTotal of current tenant rent arrearQuarterlyRegulatory Services DeTotal amount of rent written off. AnnualRegulatory Services DeAs per the original National IndicaAnnual

Known Data Quality Issu Any Further Information Department

This survey is conducted every two years, using a sample of planning applicants in the year. It is based on the original BVPI Planning Survey. The normal statistical rigours, such as weighting the data, are not applied.

This is a measure of the 'play value' of playgrounds. It assesses the site features, the equipment's play value and the level of play cooperation in accordance with National Playing Fields Association criteria

This PI is based on statistics produced annually by the Department for Energy and Climate Change, but there is a two year time lag from year of calculation to publication. Data for the year 2010/11 is anticipated from DECC in August 2012

The original indicator BV213 required a 'per 1,000 households' value. Since the cancellation of the Best Value indicators we measure this in absolute value terms, not on a per 1,000 households basis.

This survey is conducted every two years, using a sample of planning applicants in the year. It is based on the original BVPI Planning Survey. The normal statistical rigours, such as weighting the data, are not applied.

This is a measure of the 'play value' of playgrounds. It assesses the site features, the equipment's play value and the level of play cooperation in accordance with National Playing Fields Association criteria

This PI is based on statistics produced annually by the Department for Energy and Climate Change, but there is a two year time lag from year of calculation to publication. Data for the year 2010/11 is anticipated from DECC in August 2012

The original indicator BV213 required a 'per 1,000 households' value. Since the cancellation of the Best Value indicators we measure this in absolute value terms, not on a per 1,000 households basis.

This survey is conducted every two years, using a sample of planning applicants in the year. It is based on the original BVPI Planning Survey. The normal statistical rigours, such as weighting the data, are not applied.

This is a measure of the 'play value' of playgrounds. It assesses the site features, the equipment's play value and the level of play cooperation in accordance with National Playing Fields Association criteria

This PI is based on statistics produced annually by the Department for Energy and Climate Change, but there is a two year time lag from year of calculation to publication. Data for the year 2010/11 is anticipated from DECC in August 2012

Authority: Charnwood Borough Council Name: Rachel Beaumont Contact Details:Reference Indicator Type/Level Definition/description Frequency of Collection Known Data Quality Issu

NI 191 Residual household waste per household (kg) Corporate N/A Quarterly NoneNI 192 Percentage of household waste sent for reuse, recycling and composting Corporate N/A Quarterly NoneNI 195a Percentage of relevant land and highways that is assessed as having deposit Corporate N/A Quarterly NoneNI 195b Percentage of relevant land and highways that is assessed as having deposi Corporate N/A Quarterly None

RR 1 Percentage of people expressing satisfaction with household waste collec Corporate N/A Annually NoneSC 1 Percentage of people satisfied with cleanliness standards Corporate N/A Annually None

BV 66a Rent collected as a proportion of rents owed on HRA dwellings (%) Corporate N/A Quarterly NoneBV 212b Average days to re-let general (known as NON hard to let) Local Authorit Corporate N/A Quarterly NoneNI 158 % non- decent council homes Corporate N/A Quarterly None

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Any Further InformationN/AN/AN/AN/AN/AN/AN/AN/AN/A

Authority: Chesterfield Borough CouncilName: Joanne Platts

Reference IndicatorBT.BT01 Number of VFM reviews conducted - Number of ValueBT.BT02 % Audits conducted on schedule - QABT.BT03 % audits conducted on schedule - EMASBT.BT04 % SIFs closed on time – QABT.BT05 % SIFs closed on time - EMASBT.CF.AM01 Strategic Property Management: Comply with Asset MBT.CF.AM02 Review the assets in the Land and Property PortfolioBT.CF.AM03 Disposal Programme: Develop a 3 year disposal progrBT.CF.AM04 Investment Property Management: Maintain occupancy leBT.CF.AM05 Valuation / Right to Buy RTB Valuation Reports and PlBT.CF.AM06 Valuation/Council Portfolio Provide asset valuationsBT.CF.AM07 % Borough Council's town centre retail shops letBT.CF.AP01 Processing times by class of activity: Third Party InBT.CF.AP02 Return to HMRC to timescaleBT.CF.AP03 Payment of CIS to HMRC to timescaleBT.CF.AP04 Payment to correct supplierBT.CF.AP05 Urgents Payments Facility - Urgent Payments Facility BT.CF.AP06 Invoices Payments Processed - Invoices received by BT.CF.CSC01 Avoidable Contact - data collection - Quarterley measBT.CF.CSC02 Percentage of contacts for inscope service designatedBT.CF.CSC03 % of calls answered - Revs, Bens & Rents - percentagBT.CF.CSC04 % calls answered within 20 seconds - Revs, Bens & ReBT.CF.CSC05 % of calls answered - Environmental ServicesBT.CF.CSC06 % of calls answered within 20 seconds - EnvironmentaBT.CF.CSC07 % of calls answered - SwitchboardBT.CF.CSC08 % of calls answered within 20 seconds - Switchboard BT.CF.CSC09 Quality Management (Error Reporting)BT.CF.CSC10 % of calls answered - HotlineBT.CF.CSC11 Percentage of calls answered which are answered withBT.CF.CSC14 achieving the Customer Services Standard with 2 yearsBT.CF.CSC15 % of face to Face clients dealt with within target tiBT.CF.ENG01 act as CDM coordinator on notifiable works. - When rBT.CF.ENG02 Provide professional personnel as expert witness as BT.CF.ENG03 carry out site supervision visits and attend site meeBT.CF.ENG04 statutory applications - Make all necessary statutoryBT.CF.ENG05 Issue all contracts to procure works in line with councBT.CF.ENG06 Undertake any necessary environmental impact assesBT.CF.ENG07 Undertake designers risk assessments - Undertake in BT.CF.ENG08 Provide an emergency flooding response in the form BT.CF.ENG09 Maintain and update the Authority Emergency FloodingBT.CF.ENG10 Attend meetings, briefings and emergency exercises iBT.CF.ENG11 Housing inspections, complete and issue initial structurBT.CF.ENG12 Mining surface hazard attend site and undertake initia

BT.CF.ENG13 Maintain, develop and issue a term service contracts BT.CF.ENG14 Review charges for drain clearing service.BT.CF.FAC01 Planned Maintenance - not exceeding allocated mainBT.CF.FAC03 Emergency' (Category 1) requests within 1 hour of receBT.CF.FAC04 % of Legionella Risk assessments carried out - Ensure BT.CF.FAC05 Ensure all site contracts remain valid, to ensure that BT.CF.FAC06 Urgent' (Category 2) request within 1 working day - 'UBT.CF.FAC07 Routine' (Category 3) request within 5 working days - BT.CF.FAC08 repairs arising from planned / programmed (Category 4BT.CF.FAC09 Records of Bills maintained - 'Ensure that records of BT.CF.FAC10 energy meters; gas, electric and water are read everyBT.CF.FAC11 Quarterly reports on energy spend against allocated BT.CF.FAC12 statutory insurance inspections are carried out on plBT.CF.FAC13 % of condition surveys undertaken in accordance witBT.CF.FAC14 supply stats for responsive, planned and capital resouBT.CF.FAC15 energy purchased is optimised in line with the energyBT.CF.FAC16 provide information to the Council to enable reportingBT.CF.FAC17 To deliver agreed actions from the EMAS action planBT.CF.HR01 Payroll payments made on time, when all relevant papBT.CF.HR02 Expenses calculated and paid on time, when all relevBT.CF.HR03 Accurate centrally held personnel records - Accurate BT.CF.HR04 Deliver training places within an agreed timescaleBT.CF.HR05 Statutory deductions, payments and returns made on BT.CF.HR06 Speed and accuracy of recruitment processBT.CF.HR07 Administration of EPD process by prescribed timescaleBT.CF.HR08 Delivery of Workforce Strategy and Action Plan. QuartBT.CF.HR09 Policies Reviewed - Policies - all reviewed within 3 yBT.CF.HR10 Sickness absence. Deliver action plan to manage this.BT.CF.HR11 Application of Pay Awards within the next pay periodBT.CF.ICT01 Service Desk calls answered within 20 secondsBT.CF.ICT02 Availability of the Authority?s core applicationsBT.CF.ICT03 Availability of the Authority?s network, (Exception clauBT.CF.ICT04 Availability of Telephony SystemBT.CF.ICT05 Service Desk calls completed within 24 hours (incidenBT.CF.ICT06 Service Desk calls completed with 24 hours (service rBT.CF.ICT07 ICT Project requests responded to within 5 days (definiBT.CF.ICT08 Incidents of data loss that are not user based events BT.CF.ICT09 Incidents of security threats - Conduct initial risk asBT.CF.ICT10 New User Training - Housing System - User Training BT.CF.ICT11 Housing System upgrade user training. Training to be BT.CF.ICT12 Complete all statutory returns to deadlines (AS to deveBT.CF.ICT13 User Satisfaction survey - Level established through BT.CF.ICT14 W3C (WAI) Rating of the Authority?s web site - EnsuriBT.CF.ICT15 SOCITM 'Better Connected' annual survey - SOCITM ?BeBT.CF.ICT16 Manual Periodic ProcessesBT.CF.ICT17 Non-Complex Management Information requests

BT.CF.IP01 Invoices Paid within 30 days - The percentage of invoBT.CF.RB01 Customer Satisfaction - benefitsBT.CF.RB02 Accuracy of processing new benefit claims (must also BT.CF.RB03 Average times to process new claims and change eventBT.CF.RB04 Council Tax Collected - Percentage of Council Tax collBT.CF.RB05 NNDR Collected - The percentage of NNDRs due for theBT.CF.RB06 Rents collected as a % of the total collectable debit BT.CF.RB07 Agresso Amount overdue as a percentage of the debiBT.CF.RB08 Mentor Amount overdue as a percentage of the debitBT.CF.RB10 Customer Satisfaction - Local TaxationBT.CF.RB11 Cashiers - % of cheques banked within 24 hours of day BT.CF.RB12 Bills Depatched - Council Tax & NNDR ? Main annual biBT.CF.RB13 Statutory Returns - Compliance with requirements relaBT.CF.REP01 Processing time by class of activity - Simple Jobs (36BT.CF.REP02 Processing time by class of activity - Complex Jobs (7BT.CF.REP03 Processing time by class of activity - Committee WorBT.CF.REP04 Processing time by class of activity - Outsourced WorBT.HS.01 Prepare a health & safety article each month for the BT.HS.02 Undertake fire risk assessments - Undertake at least BT.HS.03 Satisfaction with Health & Safety training - Ensure tBT.HS.04 Completed training - Ensure at least 90% of employeeBT.HS.05 Health & Safety audits complete - Undertake health & BT.HS.06 To Prepare a Corporate Health & safety e-bulletinBT.POL.01 Average Citizens Panel Response Rate at the spring BT.POL.02 Average Citizens Panel Response Rate at the autumn BT.POL.03 Satisfaction with Community Engagement Service - SBT.POL.04 Satisfaction rate with Equalities Training provided in-BT.POL.05 Satisfaction with Equalities Promotions and EventsENV.LC.VFM0 Year on Year Reduction in Operating CostsENV.LC.VFM0 Cost of Service by CustomerENV.LC.VFM0 Cost of service by Population HeadENV.LC01 Increased Revenue On Fees Year on Year - by 2% eacENV.LC02 Recovery of unpaid debt - (reduction year on year) - ENV.LC03 Customer Satisfaction with Licensing Service (SatisfENV.LC04 Customer Satisfaction with Licensing Service (Not SaENV.LC05 Investigation performance against SLA (Production ENV.LC06 Investigation performance against SLA (ProsecutionENV.STE.01 Dog Fouling - % of sites of sites falling below a GradeENV.STE.02 Weed Growth - % of sites of sites falling below a GradENV.STE.03 Fly Tipping Effectiveness - The year on year reductionENV.STE.04 Satisfaction with cleanliness of the borough - The PercENV.STE.05 H&S inspection of all high risk rated premises - % of ENV.STE.06 Food safety - the required FSA inspections for each yeENV.STE.07 Pollution - PPC inspection due and completed - % of aENV.STE.07 Pollution- PPC Part A2 inspection due and complete ENV.STE.07 Pollution-PPC Part B inspection due and complete

ENV.STE.08 Number of FPNs for litter - No. of tickets issued in perENV.STE.09 Number of FPNs for dog fouling - No. of tickets issued ENV.STE.10 Satisfaction with pest control services - % satisfied wiENV.STE.11 Satisfaction with noise control services - % satisfied wFIN 01 Percentage of Invoices Paid within 30 days - The percFIN 01a No of Invoices - DenominatorFIN 01b No of Invoices completed within 30 days - NumeratorFIN 02 Investment Property Occupancy Rate - The percentage oFIN 03 Prospect House Occupancy Rate - The percentage of theFIN 04 Internal Audit - Questionaire Response Rate - Number FIN 05 Internal Audit - Helfulness Score - Satisfaction measuFIN 06 Updated medium term surplus/deficit forecastFIN 07 Accountancy Services Salary Budgets - Key Budgets -FIN 08 Key Budgets - Industrial & Commercial Rent Income -FIN 09 Key Budgets - Interest on externally managed fund - FIN 10 Key Budgets - General Fund Capital Receipts - ActualHSG OSD01 % of emergency repairs made safe in 24 hoursHSG OSD02 % of emergency repairs made safe in 72 hoursHSG OSD03 % of emergency repairs made safe in 7 daysHSG OSD04 % repairs completed in target timesHSG OSD05 % repairs where appointment made and keptHSG OSD06 Average time to re-let empty property (time with OSDHSG OSD07 Gas servicing completed on scheduleHSG.NH.01 Percentage of resolved Anti Social Behaviour casesHSG.NH.02 Average number of days to resolve Anti Social BehaviHSG.NH.03 Percentage of Anti Social Behaviour case closure surHSG.NH.04 % of respondents very or fairly satisfied with the wayHSG.NH.05 % of respondents very or fairly satisfied with the outHSG.NH.06 % of respondents very or fairly satisfied that they wHSG.NH.07 % of respondents very or fairly satisfied with the supHSG.NH.08 % of respondents who have already made a complaint of HSG.NH.09 % of respondents who rated the time taken for them HSG.NH.14 % of communal areas of blocks of flats cleaned (weekHSG.NH.15 % of new tenancy visits completed within 6 weeksLSS001 No. of grass cutting complaintsLSS002 No. of complaints for sweeping, mechanical sweepingLSS003 No. of complaints for litter pickingLSS004 No. of complaints with dog bins needing emptyingLSS005 Days lost to industrial sicknessLSS006 Safety inspection actions, actions that are completedLSS007 No. of H & S Toolbox talks carried out at service briePI002 No. of Green Flags - No. of parks that have green flagPI003 Street Cleanliness Litter - The percentage of relevant PI003 Street Cleanliness Detritus - The percentage of relevaPI003 Street Cleanliness Graffiti - The percentage of relevanPI003 Street Cleanliness Fly Posting - The percentage of rel

PI004 No. of Buildings with Heritage Asset Register that arePI005 Self Service Transactions through CBC Website - NumbePI006 Influence Decisions - The proportion of the adult populPI007 Avoidable Contact - The proportion of customer contacPI008 Equalities Framework Level Achieved - Level of EquaPI008 Equalities Framework Level Achieved - Progress towarPI009 Satisfaction of Local Area - Satisfaction with local arePI010 Decent Council Homes - This indicator measures the nuPI011 Satisfaction of Landlord Services - The percentage of lPI012 Net Addtional Homes Provided - The net increase in dwPI013 Affordable Homes Delivered - Total supply of social rPI016 New Business Registration Rate - The proportion of bPI017 Small Business Employment Growth - Percentage of VPI018 Percentage of town centre shops occupiedPI019 Average Market Stall Occupancy - the percentage avePI020 No. of Coach Visits - Number of coach visits/year to cPI021 No. of Employment Opportunities in Area - Overall nuPI022 Working Age People Out of Work - This indicator measPI023 16-18 NEET - Young people aged 16 to 18 years are counPI024 Index of Inequalities for Life Expectancy - A 20% reducPI025 Participation in Sport - The percentage of the adult (PI026 No. of recorded serious acquisitive crimesPI027 No. of recorded 'Assaults with less serious injury'PI028 Satisfaction - Museum - The percentage of residents sPI029 Satisfaction - Theatre / - The percentage of residentsPI030 Visits to Museums in person - The number of visits thatPI030 Visits to Museums in person - The number of visits thatPI031 Attendance at the Theatre - No of Attendees at the TPI032 Attendance at the - Number of Attendees at the PI033 People satisfied how the Council runs things - PercentPI034 People who agree that the Council provides value forPI037 Percentage of Priority Indicators on TargetPI038 Value for Money - total net value - The total net valuPI038 Deliver Annual Savings Targets within BT Strategy - DPI038 Achieve a Balanced Budget-surplus/deficitPI038 Deliver Annual Savings Targets within BT Strategy - DPI038 Achieve a Balanced BudgetPI039 satisfaction with Council’s Customer Services Centre PI040 Satisfaction with Council as an Employer - Percentage PI041 Percentage of sites that is satisfactory for litter - % oPI042 Percentage of sites that is satisfactory for detritus PI043 Satisfaction with parks and open spaces Target 77%PI044 Percentage of household waste recycled - The percentPI046 Increased awareness of Financial Exclusion help and PI047 Percentage satisfied with opportunities for participatPI048 Number of homes brought back into use, target 120

PI049 New business survival rate target consistently abovePI050 Market Hall occupancy at 100% by March 2015PI051 Local labour clauses secured on major developmentsPI052 Jobs secured by local people on schemes with local lPI053 Percentage Residents feeling safe. Target 95% durinPI054 Percentage of local community participating in arts anPI055 All partnerships evaluated as adding value to servicREG.CP.01 Parking Services Income - Comparison of cumulative iREG.CS.01 % of visitors/users who consider the service at the TREG.CTC.01 Average Number of stalls General Market - This is theREG.CTC.02 Average number of stalls - Flea Market - This is the aREG.CTC.03 Theatre net cost per attendance - Calculated using PIREG.CTC.04 Theatre users - Number of attendees as calculated foREG.CTC.05 Theatre net cost per user - Calculated using REG.TTCREG.CTC.06 Number of non visit uses of the Museum Service - CaptREG.CTC.07 Percentage of visitors to the Museum and Revolution HREG.CTC.08 Number of attendees at the Museum and attraction -REG.CTC.08 Number of attendees at the Museum and attraction -REG.CTC.09 Satisfaction Levels for Theatre & Theatre - The perceREG.CTC.09 Satisfaction Levels for Theatre & - The percentage ofREG.CTC.10 Number of users at the Theatre - Number of attendeeREG.CTC.11 Net cost per user at the Theatre- The net cost of runniREG.CTC.11 Net cost per user at the Theatre - The net cost of runnREG.CTC.12 Number of hours contributed by volunteers - The numbREG.CTC.13 Number of attendees at the Revolution HouseREG.DC.01 % of appeals allowed against refusals - Number of aREG.DC.02 % of planning applications delegated to officers - NREG.DC.03 % of applicants satisfied with DM service - SatisfactREG.DC.04 % of those commenting on planning applications satisREG.DC.05 Processing of Major Applications - Percentage of majorREG.DC.05 Total number of major planning applications determiREG.DC.05 Number of major applications determined within 13 REG.DC.06 Processing of minor applications - Percentage of minoREG.DC.06d Total number of minor planning applications determiREG.DC.06n Number of minor applications determined within 8 weREG.DC.07 Processing of other applications - Percentage of 'otheREG.DC.07d Total number of other planning applications determinREG.DC.07n Number of other applications determined within 8 weREG.ED.01 Number of jobs created / safeguarded as a result of suREG.ED.02 % of enquiries reaching a successful conclusion - NumbREG.ED.03 Customer satisfaction with the Land and Property InfoREG.ED.04 Occupancy level of business innovation centres - % oREG.FP.01 Supply of ready to develop housing sites - The total nREG.FP.01 Housing Supply Requirement - The planned housing provREG.FP.01 Amount of Housing that can be built on - The amount ofREG.FP.02 Improved Local Biodiversity - Performance will be calc

REG.FP.02 No. sites in the LA area - The total number of sites inREG.FP.02 No. sites with positive conservation plan - The numbeREG.FP.03 Plan Making - Development Plans - Did the local plaREG.FP.04 Plan Making Milestones - Has the local planning auth

Contact Details:Type/Level Definition/description Frequency of CollectionDepartment Number of Value For Mo MonthlyDepartment % Audits conducted on sMonthlyDepartment % audits conducted on sMonthlyDepartment % SIFs closed on time – MonthlyDepartment % SIFs closed on time - MonthlyDepartment Strategic Property Mana AnnualDepartment Strategic Property ManagMonthlyDepartment Disposal Programme: DevAnnualDepartment Investment Property ManaMonthlyDepartment Valuation / Right to Buy MonthlyDepartment Valuation/Council Portfo AnnualDepartment Percentage Chesterfield MonthlyDepartment Processing times by clasMonthlyDepartment Return to HMRC to timesAnnualDepartment Payment of CIS to HMRC AnnualDepartment Payment to correct supplMonthlyDepartment Urgent Payments FacilityMonthlyDepartment Invoices received by 9. MonthlyDepartment NI 14 Avoidable Contact -QuarterlyDepartment NI 14 Avoidable Contact QuarterlyDepartment percentage of calls answMonthlyDepartment Percentage of calls ans MonthlyDepartment % of calls answered - EnMonthlyDepartment Percentage of calls ans MonthlyDepartment % of calls answered - SwMonthlyDepartment Percentage of calls ans MonthlyDepartment Quality Management (ErrQuarterlyDepartment % of calls answered - HotMonthlyDepartment Percentage of calls answMonthlyDepartment o provide excellent cust i) Annual - 30/9Department % of face to Face client MonthlyDepartment When requested act as CAnnualDepartment Provide professional per AnnualDepartment carry out site supervisi MonthlyDepartment Make all necessary statuMonthlyDepartment Issue all contracts to pr MonthlyDepartment Undertake in a timely m MonthlyDepartment Undertake in a timely maMonthlyDepartment Provide an emergency fl MonthlyDepartment Maintain and update the MonthlyDepartment Attend meetings, briefin MonthlyDepartment Housing inspections, compMonthlyDepartment On report of mining surfaMonthly

BACK TO CONTENTS PAGEJoanne.Platts@chesterfield.gov.uk 01246 345349

Department Maintain, develop and isMonthlyDepartment Review charges for drain AnnualDepartment Carrying out planned maMonthlyDepartment Respond to 'Emergency' (CMonthlyDepartment Ensure that the percentagMonthlyDepartment Ensure all site contracts MonthlyDepartment 'Urgent' (Category 2) reqMonthlyDepartment 'Routine' (Category 3) reMonthlyDepartment Ensure that repairs aris MonthlyDepartment 'Ensure that records of QuarterlyDepartment 'Ensure that energy meteQuarterlyDepartment 'Quarterly reports on en QuarterlyDepartment Insurance - ensure that MonthlyDepartment % of condition surveys MonthlyDepartment To supply stats for resp AnnualDepartment Ensure energy purchased MonthlyDepartment To provide information t AnnualDepartment To deliver agreed action MonthlyDepartment Payroll payments made onMonthlyDepartment Expenses calculated and MonthlyDepartment Accurate and up to date MonthlyDepartment Deliver training places MonthlyDepartment Statutory deductions, p MonthlyDepartment Speed and accuracy of r MonthlyDepartment Administration of EPD prAnnualDepartment Delivery of Workforce St QuarterlyDepartment Policies - all reviewed w AnnualDepartment Sickness absence. DeliveAnnualDepartment Application of Pay AwardMonthlyDepartment Service Desk calls answ MonthlyDepartment Availability of the Autho MonthlyDepartment Availability of the Autho MonthlyDepartment Availability of Telephon MonthlyDepartment Service Desk calls complMonthlyDepartment Service Desk calls complMonthlyDepartment ICT Project requests respMonthlyDepartment Incidents of data loss t MonthlyDepartment Incidents of security thr MonthlyDepartment User Training - New sta MonthlyDepartment Housing System upgrade uMonthlyDepartment Complete all statutory reMonthlyDepartment User Satisfaction survey MonthlyDepartment W3C (WAI) Rating of the AnnualDepartment SOCITM ?Better ConnectedAnnualDepartment Manual Periodic Process MonthlyDepartment Non-Complex ManagementMonthly

Department The percentage of invoicMonthlyDepartment Customer Satisfaction - AnnualDepartment Accuracy of processing nAnnualDepartment The average time taken iMonthlyDepartment Percentage of Council TaAnnualDepartment The percentage of NNDRs AnnualDepartment Rent collected by the lo AnnualDepartment Agresso Amount overdue AnnualDepartment Mentor Amount overdue aAnnualDepartment Customer Satisfaction - AnnualDepartment Cashiers - % of cheques AnnualDepartment Council Tax & NNDR ? MaiAnnualDepartment Compliance with requiremMonthlyDepartment Processing time by classMonthlyDepartment Processing time by class MonthlyDepartment Processing time by classMonthlyDepartment Processing time by classMonthlyDepartment Prepare a health & safetMonthlyDepartment Undertake at least two f MonthlyDepartment Ensure that at least 70%QuarterlyDepartment Ensure at least 90% of eAnnualDepartment Undertake health & safetyAnnualDepartment To Prepare a Corporate HQuarterlyDepartment Average Citizens Panel i) Annual - 30/9Department Average Citizens Panel AnnualDepartment Satisfaction rate with AnnualDepartment Satisfaction rate with EqAnnualDepartment Satisfaction with Equali MonthlyDepartment Year on Year Reduction iMonthlyDepartment Cost of Service by Cust MonthlyDepartment Cost of service by Popul MonthlyDepartment Increased Revenue On FeMonthlyDepartment Recovery of unpaid debt MonthlyDepartment Customer Satisfaction wiAnnualDepartment Customer Satisfaction wiAnnualDepartment Investigation performan MonthlyDepartment Investigation performan MonthlyDepartment % of sites of sites falli QuarterlyDepartment % of sites of sites falli QuarterlyDepartment The year on year reductioAnnualDepartment The Percentage of people AnnualDepartment % of all high risk rated QuarterlyDepartment % of all inspections due MonthlyDepartment % of all inspections due QuarterlyDepartment Target 100% QuarterlyDepartment Target 100% Quarterly

Department No. of tickets issued in pMonthlyDepartment No. of tickets issued in pMonthlyDepartment Satisfaction with pest conAnnualDepartment Satisfaction with noise coAnnualDepartment The percentage of invoicMonthlyDepartment Denominator MonthlyDepartment Numerator MonthlyDepartment The percentage of rent reMonthlyDepartment The percentage of the renMonthlyDepartment Number of questionaires MonthlyDepartment Satisfaction measure - NMonthlyDepartment Updated medium term surMonthlyDepartment Key Budgets - AccountanMonthlyDepartment Key Budgets - Industria MonthlyDepartment Key Budgets - Interest o MonthlyDepartment Key Budgets - General FuMonthlyDepartment % of emergency repairs MonthlyDepartment % of emergency repairs MonthlyDepartment % of emergency repairs MonthlyDepartment MonthlyDepartment % repairs where appoin MonthlyDepartment Average time to re-let e MonthlyDepartment Gas servicing completedMonthlyDepartment Percentage of resolved AQuarterlyDepartment Average number of days tQuarterlyDepartment Percentage of Anti SociaMonthlyDepartment % of respondents very or QuarterlyDepartment % of respondents very or QuarterlyDepartment % of respondents very orQuarterlyDepartment % of respondents very or QuarterlyDepartment % of respondents who havMonthlyDepartment % of respondents who raMonthlyDepartment % of communal areas of bMonthlyDepartment % of new tenancy visits MonthlyDepartment No. of grass cutting com7 MonthlyDepartment No. of complaints for s MonthlyDepartment No. of complaints for litt MonthlyDepartment No. of complaints with MonthlyDepartment Days lost to industrial s MonthlyDepartment Safety inspection action MonthlyDepartment No. of H & S Toolbox tal MonthlyCorporate Plan 20 No. of parks that have grQuarterlyCorporate Plan 20 The percentage of relevan4 Monthly July StartCorporate Plan 20 The percentage of relevan4 Monthly July StartCorporate Plan 20 The percentage of relevan4 Monthly July StartCorporate Plan 20 The percentage of relevan4 Monthly July Start

Corporate Plan 20 No. of Buildings with He QuarterlyCorporate Plan 20 Number of self service t QuarterlyCorporate Plan 20 The proportion of the aduAnnualCorporate Plan 20 The proportion of customQuarterlyCorporate Plan 20 Level of Equalities Fra AnnualCorporate Plan 20 Progress towards excelleAnnualCorporate Plan 20 Satisfaction with local a AnnualCorporate Plan 20 This indicator measures QuarterlyCorporate Plan 20 The percentage of local aAnnualCorporate Plan 20 The net increase in dwelAnnualCorporate Plan 20 Total supply of social r AnnualCorporate Plan 20 The proportion of busineAnnualCorporate Plan 20 Percentage of VAT regis AnnualCorporate Plan 20 Percentage of town centQuarterlyCorporate Plan 20 the percentage average MonthlyCorporate Plan 20 Number of coach visits/yMonthlyCorporate Plan 20 Overall number of emploAnnualCorporate Plan 20 This indicator measures AnnualCorporate Plan 20 Young people aged 16 to 1QuarterlyCorporate Plan 20 A 20% reduction in the Slj) Annual - 31/12Corporate Plan 20 The percentage of the adQuarterlyCorporate Plan 20 No. of recorded serious aQuarterlyCorporate Plan 20 No. of recorded 'AssaultsQuarterlyCorporate Plan 20 The percentage of resideAnnualCorporate Plan 20 The percentage of residenAnnualCorporate Plan 20 The number of visits thatMonthlyCorporate Plan 20 The number of visits thatMonthlyCorporate Plan 20 No of Attendees at the TMonthlyCorporate Plan 20 Number of Attendees at MonthlyCorporate Plan 20 Percentage of people veryAnnualCorporate Plan 20 Percentage of people whoAnnualCorporate Plan 20 Percentage of Priority In MonthlyCorporate Plan 20 The total net value of o Half yearlyCorporate Plan 20 Deliver the annual savin MonthlyCorporate Plan 20 Achieve a Balanced BudgeMonthlyCorporate Plan 20 Deliver the annual savin MonthlyCorporate Plan 20 Achieve a Balanced Bud MonthlyCorporate Plan 20 Customer satisfaction wiQuarterlyCorporate Plan 20 Percentage of Staff sati AnnualCorporate Plan 20 % of sites that is satisf QuarterlyCorporate Plan 20 Percentage of sites that QuarterlyCorporate Plan 20 Satisfaction with parks MonthlyCorporate Plan 20 The percentage of househQuarterlyCorporate Plan 20 Increased awareness of FMonthlyCorporate Plan 20 Percentage satisfied withMonthlyCorporate Plan 20 Number of homes broughtAnnual

Corporate Plan 20 New business survival raMonthlyCorporate Plan 20 Market Hall occupancy MonthlyCorporate Plan 20 Local labour clauses se MonthlyCorporate Plan 20 Jobs secured by local pe MonthlyCorporate Plan 20 Percentage Residents fe MonthlyCorporate Plan 20 Percentage of local commuMonthlyCorporate Plan 20 All partnerships evaluat MonthlyDepartment Comparison of cumulativeMonthlyDepartment Total number of people ij) Annual - 31/12Department This is the average numbMonthlyDepartment This is the average numbMonthlyDepartment Calculated using PI31 andQuarterlyDepartment Number of attendees as cQuarterlyDepartment Calculated using REG.TTCQuarterlyDepartment Captures the number of cQuarterlyDepartment Percentage of visitors t QuarterlyDepartment Number of attendees at MonthlyDepartment Number of attendees at QuarterlyDepartment The percentage of residenAnnualDepartment The percentage of residenAnnualDepartment Number of attendees as cQuarterlyDepartment The net cost of running thQuarterlyDepartment The net cost of running thQuarterlyDepartment The number of hours contMonthlyDepartment Number of attendees at Revolution HouseDepartment Number of appeals allowQuarterlyDepartment Number of decisions madQuarterlyDepartment % of applicants satisfie AnnualDepartment % of those commenting onAnnualDepartment Percentage of major applMonthlyDepartment Total number of major p MonthlyDepartment Number of major applicaMonthlyDepartment Percentage of minor planMonthlyDepartment Total number of minor p MonthlyDepartment Number of minor applicaMonthlyDepartment Percentage of 'other' pl MonthlyDepartment Total number of other pl MonthlyDepartment Number of other applica MonthlyDepartment Number of jobs created /QuarterlyDepartment Number of enquiries in a MonthlyDepartment Annual survey - customerMonthlyDepartment % of floorspace occupie MonthlyDepartment The total number of net aQuarterlyDepartment The planned housing provQuarterlyDepartment The amount of housing thaQuarterlyDepartment Performance will be calcuQuarterly

Department The total number of sitesQuarterlyDepartment The number of sites in t QuarterlyDepartment Did the local planning QuarterlyDepartment Has the local planning a Quarterly

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Authority: Corby Borough CouncilName: Chris Everett

Reference Corby Borough CouncilHR 2 Percentage of annual Employee Development Scheme paperwork return HR 1 Number of working days lost due to sickness absenceFS 2 Collection of Sundry DebtsFS 7 ICT Service AvailabilityFS 24 Percentage of council tax collected in yearFS 38 Telephone statistics: Average call waiting times in One Stop Shop / MaiFS 39 Percent of One Stop Shop customers seen within 10 minutesFS 41 Percentage of FOI requests completed within 20 working daysNI 181 Time taken to process Housing Benefit / Council Tax Benefit new claimNPCS 6 Number of Anti Social Behaviour (Anti Social Behaviour) cases resolved NPDLO 13 Jobs out of target timeNPLLS 6 Average time taken (days) to re-let local authority housingNPLLS 7 Number of void properties as at end of monthNPLLS 16 Monetary arrears figure as at end of monthCBP 1 Percentage of available investment properties occupiedNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 157 a Processing of planning applications: Major applicationsNI 157 b Processing of planning applications: Minor applicationsNI 157 c Processing of planning applications: Other applicationsFS 1 Percentage of NNDRs collected by the Authority in the yearFS 4 Percentage of recoverable Housing Benefit Overpayments in periodFS 6 Number of cases approved for sanctions per 1,000 caseloadFS 14 Number of New claims outstandingFS 15 Number of Change of Circumstances outstandingFS 16 Percentage of invoices paid by the Authority within 30 days of receipt oFS 18 Percentage of prompt / accurate payment of staff salaries / wages andFS 19 Outstanding work for BillingFS 21 Number of Housing Benefit / Council Tax Benefit AppointmentsFS 22 Number of Recovery home visits conductedFS 23 Percent of invoices paid by the Authority within 10 days of receipt of inFS 25 Percentage of total overpayments plus outstanding overpaymentsFS 26 Number of cases investigatedFS 27 Local authority erroneous overpaymentFS 28 Percentage of Land Charge searches turned around within 5 working daFS 29 Number of FOI requests outstandingFS 30 Percent of FOI requests completed within 20 working daysFS 31 Number of Right to Buy applications completedFS 32 Number of days - sicknessFS 33 Percent of One Stop Shop customers seen within 20 minutesFS 34 Percent of Helpdesk calls resolvedFS 35 Percent of purchase orders raised at time of commitmentFS 36 Percent of reconciliations completed 3 weeks of month endFS 37 Percent of returns (Government and CIS) completedFS 40 Number of additional new homes builtFS 78 a The average processing time taken for all new Housing and Council Tax BFS 78 b (i) The average processing time taken for all written notifications to the LocFS 81 Number of interventions per 1,000 caseloadNPCS 1 Assault with injury: Town Centre violenceNPCS 1 a Assault with injury: Young people under 25

NPCS 2 Number of Criminal Damage related crimes reported within the BoroughNPCS 2 a CCTV number of arrestsNPCS 2 b CCTV number of incidents recordedNPCS 3 Number of Hate Crime incidents reportedNPCS 4 Number of families / young people referred to Prevention Forum and medNPCS 5 Target Hardening and Forensic Coding implemented for properties identifiNPDLO 1 Percentage of all repairs completed within target timeNPDLO 2 Percentage of repairs completed right first timeNPDLO 3 Direct cost per property of responsive repairsNPDLO 4 Total cost per property of responsive repairsNPDLO 5 Average cost of a responsive repairNPDLO 6 Number of properties held for major worksNPDLO 6 a Average time void properties with Direct Labour Organisation prior to returNPDLO 7 Total cost per property of void worksNPDLO 7a Percentage of gas services completed against sequential service progrNPDLO 8 Emergency repairs as a percentage of all responsive repairsNPDLO 9 Number of out of hour emergency calls recordedNPDLO 10 Call out costs - In-house tradesNPDLO 11 Call out costs - ContractorsNPDLO 12 Percentage very or fairly satisfied with R&M, General Needs and HousinNPTS 1 Percentage of planned maintenance expenditureNPTS 2 MINOR Disabled Adaptations – Works completed within 10 weeks from daNPTS 3 MAJOR Disabled Adaptations – Works completed within 24 weeks from daNPTS 4 Number of Energy Performance Certificates completed per monthNPTS 5 SAP1 Energy Efficiency of Housing StockNPHF 1 Percentage of all dwelling rent accounts paid by Direct DebitNPHF 2 Number of tenants on housing contents insurance schemeNPHF 3 Outstanding Former Tenants Arrears on Orchard [computer system]NPHF 6 Cumulative dwellings void rent lossNPHF 7 Cumulative garages void rent lossNPHF 9 Percentage of tenants rating the service received from the member of tNPHFVFM 1 Number of invoices paid lateNPHFVFM 3 Number of purchase order commitments older than 90 daysNPLLS 10 Cash collected as a proportion of total debitNPLLS 14 Total arrears as a percentage of the rental debitNI 156 Number of households living in temporary accommodationNPHOT 1 Refusals as a percentage of offers made by RSL's (externally)NPHOT 2 Refusals as a percentage of offers made by LA (internally)NPHOT 3 Deposit Bond SchemeNPHOT 4 Average length of stay in temporary accommodationNPHOT 5 Preventing Homelessness - number of households where homelessnessNPHOT 6 Accumulative total of homeless application taken per monthNPLLS 1 Number of tenant and resident meetings held per monthNPLLS 1 a Number attending tenant and resident meetings per monthNPLLS 2 a Occupancy of Dispersed Unit: Property 1 (2 Bed House)NPLLS 2 c Occupancy of Dispersed Unit: Property 2 (3 Bed House)NPLLS 2 d Occupancy of Dispersed Unit: Property 3 (2 Bed Flat)NPLLS 4 Number of properties let during current monthNPLLS 5 Cumulative percentage of units re-let during the yearNPLLS 8 Number of properties which became void during current monthNPLLS 9 Number of empty garages as at end of monthNPLLS 11 Rent loss due to house voids as a percentage of rental debitNPLLS 12 Rent loss due to garage voids as a percentage of rental debitNPLLS 13 Outstanding Court Costs arrears on Orchard [computer system]

NPLLS 13 a Outstanding garage rent arrears on Orchard [computer system]NPLLS 15 Number of evictions per monthNI 158 Percentage non-decent council homesNI 158 a Number of non-decent council housing stockNI 158 b Total number of council housing stockCBP 2 Voids not to exceed 5% of the investment leased portfolioCBP 3 100% of small land applications processed within 8 weeks.CBP 4 100% of allotment applications to be processed within 21 days of receipt NI 159 Supply of ready to develop housing sitesNI 170 Previously developed land that has been vacant or derelict for more thanNI 197 Improved Local Biodiversity – proportion of Local Sites where positiveEQAM 1 Total staff sickness (number of days) within Environmental Quality ServiEQAM 2a Total number of staff absent from work due to illnessEQAM 2b Total staff sickness (number of days) within Planning ServicesEQAM 2c Total number of staff absent from work due to illnessEQAM 3a Total Number of late paid invoices: Street SceneEQAM 3b Total Number of late paid invoices: Health ProtectionEQAM 3c Total Number of late paid invoices: Environmental ProtectionEQAM 4a Total Invoices paid (Environmental Services)EQAM 4b Total invoices paid (Planning)EQAM 5a Local invoices paidEQAM 5b Total number of late paid local invoicesNI 185 Reduction in CO2 from local authority operationsEQEP 10 Number of drainage complaints receivedEQEP 11 Number of housing conditions complaints receivedEQEP 13 Number of pollution control amendments following updates of Process EQEP 14 a Number of process inspections carried out: Medium Risk PremisesEQEP 14 b Number of process inspections carried out: Low Risk PremisesEQEP 15 Percentage reduction in the number of complaints received in relation to EQEP 16 Number of FPNs issued in relation to dog fouling offencesEQEP 17 Percentage of dog fouling FPNs paidEQEP 18 Number of dog fouling prosecutionsEQEP 19 Number of prosecutions for dog fouling that were successful EQEP 1a Private vacant dwellings returned to occupation / demolished EQEP 1b Total number of private emptiesEQEP 1c Net empty homes claimed under the New Homes BonusEQEP 20 Number of FPNs issued in relation to littering offencesEQEP 21 Percentage of litter FPNs paidEQEP 22 Number of litter prosecutionsEQEP 23 Number of prosecutions for non-payment of litter that were successfulEQEP 24 Percentage reduction in reported incidents of fly-tipping EQEP 25 Number of successful prosecutions for fly-tippingEQEP 26 Number of successful prosecutions for Duty of CareEQEP 27 Number of Section 46 Notices issued in relation to the depositing of excEQEP 28 Number of FPNs issued in relation to excess waste offencesEQEP 29a Number of failed FPNs - person cannot be found for Excess WasteEQEP 29b Number of failed FPNs - person cannot be found for litteringEQEP 2a Percentage of Home Repair Grant Budget approvedEQEP 2b Percentage of Home Repair Grant Budget paidEQEP 2c Percentage of Home Repair Grant Budget committedEQEP 3 Average time taken to approve disabled facility grant applicationsEQEP 30 Percentage of excess waste FPNs paid (include payment plans agreed)EQEP 31 Number of prosecutions for non payment of Excess Waste FPNsEQEP 32 Number of successful Excess Waste prosecutions

EQEP 33 Number of Notices for Duty of Care enforcementEQEP 34 Number of FPNs issued for non compliance of duty of care EQEP 35 Number of Notices for Street Litter controlEQEP 36 Number of FPNs issued for non compliance of Street Litter controlEQEP 37 Number of Notices issued for Graffiti EQEP 38 Number of FPNs issued for non compliance of Graffiti noticeEQEP 39 Number of Notices issued for Fly-postingEQEP 4 Percentage of vulnerable households in private sector dwellings meeting EQEP 40 Number of FPNs issued for non compliance of Fly-posting NoticeEQEP 41a Section 215 actions: Total number of informal actionsEQEP 41b Section 215 actions: Total number of NoticesEQEP 41c Section 215 actions: Total number of prosecutionsEQEP 41d Section 215 actions: Total number of successful outcomesEQEP 42a Kilograms of waste recycled per Council year from Deene & Cube: KilograEQEP 42b Kilograms of waste recycled per council year from Deene & Cube: Kg ofEQEP 42c Kilograms of waste recycled per council year: Kg commercial waste sent tEQEP 42d Kilograms of waste recycled per council year from: Total waste disposeEQEP 42e Kilograms of waste recycled per council year from % of total waste recycEQEP 43 Number of stray dogs taken to KennelsEQEP 44 Number of fly-tipping reportsEQEP 45 Number of fly-tipping reports investigatedEQEP 46 Number of rats / miceEQEP 47 Number of waspsEQEP 48 Number of bed bugsEQEP 49 Number of fleasEQEP 5 Improve the homes of vulnerable households to meet the Decent HomesEQEP 5a Improve energy efficiency in fuel poor households to 35+ SAPEQEP 6 Number of Deposit Bond Inspections carried out.EQEP 7 Number of Immigration (Accommodation Certificates) issuedEQEP 8 Number of Keyways Referrals inspectionsEQEP 9a Number of noise complaints receivedEQEP 9b Number of noise complaints investigated at mark 2 stageEQHP 1 Percentage satisfaction of businesses with local regulationEQHP 10 Amount of national priority interventions undertakenEQHP 11 Completion of Smoke-free inspectionsEQHP 12 Visits to licensed premises to ensure LA 2003 complianceEQHP 13 Multi agency enforcement initiatives to licensed premises per yearEQHP 14 Number of multi agency visits to high risk licensed premises per yearEQHP 15 Number of Hackney Carriage inspections per yearEQHP 16 Number of Private Hire Vehicle inspections per yearEQHP 17 Multi agency VOSA / Hire vehicle initiatives per yearEQHP 18 Food samples taken in line with County sampling programmeEQHP 19 Environmental swabs takenEQHP 2 Percentage of food businesses which are Broadly CompliantEQHP 20 (i) Heartbeat Award holders: GoldEQHP 20 (ii) Heartbeat Award holders: StandardEQHP 21 Internal Safety Audits completedEQHP 22 Internal training courses delivered (Inductions / refreshers / specific)EQHP 3 Percentage of food hygiene programmed inspections completedEQHP 4 Percentage of health and safety programmed inspections completedEQHP 5 Provision of an online food / health and safety newsletter / updateEQHP 6 Provision of food hygiene related coursesEQHP 7 Provision of health and safety related coursesEQHP 8 Reduction in RIDDOR reportable accidents in year

EQHP 9 Hours spent undertaking national priority interventionsEQSS 1 Percentage of household waste arising which have been sent by the AuthoEQSS 10 Percentage of people satisfied with grounds maintenance worksEQSS 11 Number of abandoned vehicles reportedEQSS 12 Percentage of abandoned vehicles investigated within twenty-four hours oEQSS 13 Percentage of abandoned vehicles removed within twenty four hoursEQSS 14 a Graffiti - 24 hours: Racist or OffensiveEQSS 14 b No of incidents reported: Racist or OffensiveEQSS 15 a 48 hours for other graffitiEQSS 15 b No of incidents reported: Other graffitiEQSS 16 Percentage reduction in Tonnage of Commercial Waste sent to Landfill uEQSS 17 Tonnages of Commercial waste arisings collected sent to landfillEQSS 18 Percentage of Commercial waste arisings collected which have been sent EQSS 19 Number of incidents of fly-tippingEQSS 2 Total tonnage of household waste arising which have been sent by the AutEQSS 3 Percentage of household waste sent by the Authority for composting or tEQSS 4 Tonnage of household waste sent by the Authority for composting or treEQSS 5 Number of kilos of house hold waste per headEQSS 6 Percentage change from the previous financial year in the number of kilEQSS 7 Cost of waste collection per householdEQSS 8 Percentage of people satisfied with cleanliness of their areaEQSS 9a Percentage of people satisfied with waste collectionEQSS 9b Percentage of people satisfied with waste recyclingNI 191 Residual waste per householdNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 195a Improved street and environmental cleanliness (levels of litter)NI 195b Improved street and environmental cleanliness (levels of detritus)NI 195c Improved street and environmental cleanliness (levels of graffiti)NI 195d Improved street and environmental cleanliness (levels of fly-posting)NI 196 Improved street and environmental cleansing - fly tippingNI 8 Adult participation in sport and active recreationCL 1a Promote The Core to the Community in particular encouraging and developCL 1b Promote The Core to the Community in particular encouraging and develoCL 1c Promote The Core to the Community in particular encouraging and developiCL 1d Promote The Core to the Community in particular encouraging and developCL 1e Promote The Core to the Community in particular encouraging and developCL 2a Activity on Referral: Total attendanceCL 2b Activity on Referral: Joining Direct Debit Scheme via Activity on ReferralCL 3 Membership Scheme: Total number of people on schemeCL 4 a Active People Survey (APS 5) Participation, Volunteers & Satisfaction: ToCL 4 b Active People Survey (APS 5) Participation, Volunteers & Satisfaction: TCL 4 c Active People Survey (APS 5) Participation, Volunteers & Satisfaction: ToCL 5a All telephone calls answered within 15 seconds: Sports CentreCL 5b All telephone calls answered within 15 seconds: Swimming PoolCL 5c All telephone calls answered within 15 seconds: Main OfficeCL 6 Culture and Leisure Services income rates

Contact Details: 01536 464 685

Type / Level Definition / Description Frequency of CollectionCorporate Plan None AnnuallyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

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Departmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

Departmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

Corporate Plan None QuarterlyDepartmental None MonthlyDepartmentalincludes suspect HMOs, empties, insecure premises & F+VMonthlyDepartmental None MonthlyDepartmentalInspection protocol from 2010 - Medium Risk = 1annual inspection & Low Risk = 1 inspection every 3rd yearMonthlyDepartmentalInspection protocol from 2010 - Medium Risk = 1annual inspection & Low Risk = 1 inspection every 3rd yearMonthlyDepartmental Positive figure = growth MonthlyDepartmental None MonthlyDepartmental Include payment plans agreed MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None QuarterlyDepartmental None QuarterlyDepartmental None BiannuallyDepartmental None MonthlyDepartmental Include payment plans agreed MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

Departmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None QuarterlyDepartmental None MonthlyDepartmental Includes informal letters MonthlyDepartmental Not S16 Requests for Information MonthlyDepartmental None MonthlyDepartmental Formal + informal actions MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental Lower = better MonthlyDepartmental Lower = better MonthlyDepartmental Higher = better MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None QuarterlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmentalI.e. date mark 2 letters gone out following receipt of log sheetsMonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

Departmental None MonthlyDepartmental None MonthlyDepartmental None AnnuallyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None AnnuallyDepartmental None MonthlyDepartmental None Annually

Corporate Plan None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None MonthlyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None Annually

Corporate Plan None MonthlyCorporate Plan None MonthlyCorporate Plan None Four MonthlyDepartmental None Four Monthly

Corporate Plan None Four MonthlyDepartmental None Four MonthlyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None BiannuallyDepartmental None Biannually

Corporate Plan None MonthlyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None AnnuallyDepartmental None MonthlyDepartmental None MonthlyDepartmental None Monthly

Corporate Plan None Monthly

Known Data Quality Issu Any Further Information DepartmentNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone None

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None NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone NoneNone None

DaventryJulie Lewis

Reference IndicatorIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to Council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in workTotal NNDR (business rates) value for the district (£000s)Increased positive profile of Council District (number of national media reports)Reduction in CO2 emitted as a result of the Council's operations (percentage reduction against 2008 baseline)Increased percentage of household waste recycled or composted (cumulative)Improvement in street and environmental cleanliness (percentage of sites inspected that fail to meet acceptable standards for litter)High quality parks are provided for public useIncrease in e-enabled service from the Council (number of new processes added) Increased number of residents benefiting from voluntary sector services supported by the CouncilIncreased sport and physical activity facilitated by the Council (total number of attendees taking part in physical activity) Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Perception that the Police and Council are dealing with residents concerns about anti-social behaviour and crime (% favourable response)Affordable housing delivered (percentage of all completions that are affordable) [Note that developments of less than 15 houses do not have to include affordable homes]Increased percentage of council tax collected Increased amount of housing benefit overpayments recovered during the year as a percentage of those identified Increase in income received from commercial rents (Total income £million)Number of complaints upheld by the ombudsmanPercentage of the Corporate Plan achieved(percentage within 5% or better than target)Percentage of sites inspected that fail to meet acceptable standards for litterPercentage assessed as having unacceptable levels of detritusPercentage assessed as having unacceptable levels of graffitiPercentage assessed as having unacceptable levels of Flyposting

NI192 Percentage of household waste recycled, composted and re-usedValidation of building regulation applications from registration to handover to case officer for checking, to be carried out within two working days.Acknowledgement of building notice applications within two working daysDetermination of full plan applications within statutory five week time limit or eight weeks if extension of time is agreed with the agent95% site inspections carried out the same day as long as the request for inspection is received before 10.00 a.m.Dangerous Structures call out response time of 1 hour during normal working hoursDemolition notices are responded to within 10 days of receiptNumber of full plans and applications processedIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in workTotal NNDR (business rates) value for the district (£000s)

NI185 Reduce CO2 emitted as a result of Council operations (Percentage reduction against baseline (2008))Increase income received from commercial rents (total income £million)Percentage of the corporate plan achieved (percentage within 5% or better than target)Increase sport and physical activities facilitated by the council for all agesSports development sessions runContributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010)Production of town masterplan, consultation with communities and stakeholders and adoption of final report.Contribute to the completion of a County Affordable Housing Supplementary Planning Document including consultation etc.Implement Action Plan in Housing Strategy (2010)Number of empty properties brought back into use by Actions of CouncilAffordable housing delivered (percentage of all completions that are affordable)Contribute to the production of a County Local Plan for Gypsies, Travellers and Travelling Show people.Production of Settlements and Countryside Local PlanLocal Strategic Partnership achieves positive results for the community.Strategies are developed in accordance with Corporate guidance

Partnership Protocol reviewNeighbourhood Planning

NI154 Net additional home providedNI159 Supply of ready to develop housing sites

Increase sport and physical activities facilitated by the council for all agesTo re-furbish two play areas under the Capital play budgetIncrease the number of Market stallsIncreased satisfaction of Public Open SpacesNumber of major applications determined in 13 weeks meets or exceeds target.Number of minor applications determined in 8 weeks meets or exceeds targetNumber of other applications determined in 8 weeks meets or exceeds targetNumber of appeals won increases as a percentage of the overall totalDetermine 80% of applications under delegated powersPursue/defend applications for costs for/ against the Council in appeal proceedingsIncrease residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target set.Percentage decrease in violent offences from baselineMeasure for reduction in anti-social behaviour

H2.2 Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)The service remains self sustainable and increases income

H1.2 Increased number of residents benefiting from voluntary sector services supported by the CouncilSecond homes funding is delivered, inline with our external funding policy, producing positive outcomes for the community3 year rolling housing needs programme is deliveredOver fifties in the district have an improved lifeCommunity life is improved

E3.1 High quality parks are provided for public usethe country park is self sustainable with improved facilities as per the business plan

B3.1 Increased positive profile of the District (number of national media reports)Improved external and internal communicationsMaintain ISO 14001 accreditation improve systems across the council to improve efficiency and use of resourcesHigh quality of customer service is deliveredsickness levels across the team is acceptableNumber of households in temporary accommodationProcess homeless applications within 33 working days (%)Process and maintaining 100% success of housing applications within 10 working days (%)Sub-regional CBL system - OperationalHomeless prevention and other housing options through Homeless Prevention SchemeSupporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Process medical forms for housing, homelessness & adaptations within 10 working days (%)Adopt, raise awareness of and ensure Council wide compliance with the safeguarding policyEmpty HomesCBL adverts for Registered Providers and Private SectorTo respond to urgent service requests within 1 working dayTo respond to standard service requests within 5 working daysTo complete urgent and standard service requests within 45 working daysCustomer satisfaction with the service provided To achieve required pollution control improvements to premises emitting pollutants to airTo carry out 20 programmed inspections of high risk private water suppliesTo carry out 30 proactive inspections of houses identified as high riskTo carry out 30 reactive inspections of housing identifed as potentially high risk from complaints To review 12 high risk contaminated land sites To carry out 12 proactive area based initiatives to tackle environmental crimeTo respond to planning and licensing applications within 20 working daysTo meet with customers making nuisance complaints within 5 working days

Minimum of 30 hours per month (average) of proactive patrolling to address environmental crimeCollect at least 75% of income from FPNs issuedTo facilitate the development of 18 risk assessments for corporate work-based activitiesTo carry out 8 inspections of corporate premises/processesThat programmed risk-based corporate health and safety training takes placeTo publish 12 Council Courier or Business Note Health & Safety articlesTo carry out all planned high/medium-risk interventions of food businesses at intervals prescribed by the FSATo carry out intervention of all newly registered food businesses within 28 daysThat programmed food and environmental sampling takes placeDelivery of 6 CIEH Level 2 Award in Food Safety in CateringThat all Infectious Disease reports are responded to in a timely mannerThat food establishments in the District are broadly compliant with food hygiene lawThat Licensing Act and Gambling Act Hearings are heard within 28 days post consultationTo achieve 30 planned HC/PHV interventions (including meter checks)To facilitate a VOSA multi-agency intervention of taxis within the DistrictTo carry out 36 targeted visits (including multi-agency) to licensed premisesThe programmed occupational health & safety interventions take placeTo ensure that all statutorily reported major incidents are investigated in a timely manner health and safetyEngagement in the planning of 5 large eventsElections/Electoral Registration Performance indicators are metAccurate Decision Notices are issued for approval within 2 working days of Council and Strategy Group meetingsMinutes are issued for approval within 10 working days for all committees with the exception of Council and Strategy Group where the target is 20 working daysNumber of valid complaints upheld by the Ombudsman

Reduction in sickness absencePeople Strategy Action Plan achieved (90% of measures of high importance)Develop 12 modules for e-learning New legal service in placePayment of 100% of Creditors within 30 days Produce Capital Programme in line with timetable for approval.Produce Outturn reports in a timely manner to ensure robust budget monitoring and financial control.Produce Annual Statement of Accounts with an unqualified audit opinion.Produce Financial Training Programme for non-financial staff.Payment of Employees on timeMedium Term Financial Plan and Capital Programme kept on track in 2012-13, or projections bettered with identification of further income/savings/efficienciesIncrease in e-enabled service from the Council (12/13 - number of new processes added)On-going VMWare server software upgradesTo meet Government targets for data security (GCSX)VDI Virtual Desktops and update Office Software usedTo continue with thin client rollout for CouncillorsEnable secure mobile email100% of standard searches carried out in 10 working days, Register updated within 10 days of receiving all relevant information. Responding to enquires within 10 days.Change of address module / E-Claim systems set-up and livePercentage of helpdesk Critical priority calls resolved within 4 hoursPercentage of High priority helpdesk calls resolved within 8 hoursPercentage of Medium priority helpdesk calls resolved within 2 working daysPercentage of Low priority helpdesk calls resolved within 4 working daysPercentage of all helpdesk calls resolved within targetPersonal Search appointments via self-serve PC in OSS Agree process for transfering planning history records to electronic formatDaventry Calling emagazine setupEnviromental health mobile working trialTransfer licensing documents into electronic document management systemLAGAN CRM upgrade v7 -v8 (Test and Live)

Employees receive an annual appraisal

(Measure based on Workforce data)

APAS Planning system upgradeIT Recovery test undertaken

Type/Level Definition/description Frequency of CollectionIncrease in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to Council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in work

Increased positive profile of Council District (number of national media reports)Reduction in CO2 emitted as a result of the Council's operations (percentage reduction against 2008 baseline)Increased percentage of household waste recycled or composted (cumulative)Improvement in street and environmental cleanliness (percentage of sites inspected that fail to meet acceptable standards for litter)

Increase in e-enabled service from the Council (number of new processes added) Increased number of residents benefiting from voluntary sector services supported by the CouncilIncreased sport and physical activity facilitated by the Council (total number of attendees taking part in physical activity) Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Perception that the Police and Council are dealing with residents concerns about anti-social behaviour and crime (% favourable response)Affordable housing delivered (percentage of all completions that are affordable) [Note that developments of less than 15 houses do not have to include affordable homes]

Increased amount of housing benefit overpayments recovered during the year as a percentage of those identified Increase in income received from commercial rents (Total income £million)

Percentage of the Corporate Plan achieved(percentage within 5% or better than target)Percentage of sites inspected that fail to meet acceptable standards for litter

Validation of building regulation applications from registration to handover to case officer for checking, to be carried out within two working days.Acknowledgement of building notice applications within two working daysDetermination of full plan applications within statutory five week time limit or eight weeks if extension of time is agreed with the agent95% site inspections carried out the same day as long as the request for inspection is received before 10.00 a.m.Dangerous Structures call out response time of 1 hour during normal working hours

Increase in commercial floor space with planning permission due to council action (net, cumulative) (m2)Increase in town centre retail and leisure floor space with planning permission due to council action (net, cumulative) (m2)Increased overall employment rate (working age) - Percentage of economically active people 16-64 in work

Reduce CO2 emitted as a result of Council operations (Percentage reduction against baseline (2008))

Percentage of the corporate plan achieved (percentage within 5% or better than target)Increase sport and physical activities facilitated by the council for all ages

Contributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010)Production of town masterplan, consultation with communities and stakeholders and adoption of final report.Contribute to the completion of a County Affordable Housing Supplementary Planning Document including consultation etc.

Number of empty properties brought back into use by Actions of CouncilAffordable housing delivered (percentage of all completions that are affordable)Contribute to the production of a County Local Plan for Gypsies, Travellers and Travelling Show people.

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Increase sport and physical activities facilitated by the council for all ages

Number of major applications determined in 13 weeks meets or exceeds target.Number of minor applications determined in 8 weeks meets or exceeds targetNumber of other applications determined in 8 weeks meets or exceeds target

Pursue/defend applications for costs for/ against the Council in appeal proceedingsIncrease residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target set.

Supporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)

Increased number of residents benefiting from voluntary sector services supported by the CouncilSecond homes funding is delivered, inline with our external funding policy, producing positive outcomes for the community

the country park is self sustainable with improved facilities as per the business planIncreased positive profile of the District (number of national media reports)

improve systems across the council to improve efficiency and use of resources

Process and maintaining 100% success of housing applications within 10 working days (%)

Homeless prevention and other housing options through Homeless Prevention SchemeSupporting elderly and vulnerable residents of the district to live in their own home through adaptations (value of work delivered £000s)Process medical forms for housing, homelessness & adaptations within 10 working days (%)Adopt, raise awareness of and ensure Council wide compliance with the safeguarding policy

To complete urgent and standard service requests within 45 working days

To achieve required pollution control improvements to premises emitting pollutants to airTo carry out 20 programmed inspections of high risk private water supplies

To carry out 30 reactive inspections of housing identifed as potentially high risk from complaints

To carry out 12 proactive area based initiatives to tackle environmental crimeTo respond to planning and licensing applications within 20 working daysTo meet with customers making nuisance complaints within 5 working days

Minimum of 30 hours per month (average) of proactive patrolling to address environmental crime

To facilitate the development of 18 risk assessments for corporate work-based activities

That programmed risk-based corporate health and safety training takes place

To carry out all planned high/medium-risk interventions of food businesses at intervals prescribed by the FSATo carry out intervention of all newly registered food businesses within 28 days

That food establishments in the District are broadly compliant with food hygiene lawThat Licensing Act and Gambling Act Hearings are heard within 28 days post consultation

To carry out 36 targeted visits (including multi-agency) to licensed premises

To ensure that all statutorily reported major incidents are investigated in a timely manner health and safety

Accurate Decision Notices are issued for approval within 2 working days of Council and Strategy Group meetingsMinutes are issued for approval within 10 working days for all committees with the exception of Council and Strategy Group where the target is 20 working days

People Strategy Action Plan achieved (90% of measures of high importance)

Produce Outturn reports in a timely manner to ensure robust budget monitoring and financial control.Produce Annual Statement of Accounts with an unqualified audit opinion.

Medium Term Financial Plan and Capital Programme kept on track in 2012-13, or projections bettered with identification of further income/savings/efficienciesIncrease in e-enabled service from the Council (12/13 - number of new processes added)

100% of standard searches carried out in 10 working days, Register updated within 10 days of receiving all relevant information. Responding to enquires within 10 days.

Percentage of Medium priority helpdesk calls resolved within 2 working daysPercentage of Low priority helpdesk calls resolved within 4 working days

Agree process for transfering planning history records to electronic format

Transfer licensing documents into electronic document management system

Known Data Quality Any Further InformatioDepartment

Affordable housing delivered (percentage of all completions that are affordable) [Note that developments of less than 15 houses do not have to include affordable homes]

Contributing to the production of a Joint Core Strategy for County through working jointly with partners. Completion of stages in accordance with Local Development Scheme (February 2010)

Increase residents perceptions that the police and local authority are dealing with residents concerns about anti-social behaviour and crime: Police will continue to measure joint confidence in their monthly survey. No target set.

100% of standard searches carried out in 10 working days, Register updated within 10 days of receiving all relevant information. Responding to enquires within 10 days.

Authority: East Lindsey District CouncilName: Andrew Wright

Reference IndicatorCPBS01 Percentage of abandoned callsCPBS02 Percentage of calls answered within 20 secondsCPBS03 Customer satisfaction - face to faceCPBS04 Customer satisfaction - telephoneCPBS05 Council tax in-year collection rateCPBS06 NNDRs in-year collection rateCPBS08 Arrears reductionCPBS09 Customer satisfaction - revenues serviceCPBS10 Quality and accuracy - revenues serviceCPBS11 Average time (days) to process Housing Benefit and Council Tax BenefiCPBS12 Average time (days) to process Housing Benefit and Council Tax BenefitCPBS14 Customer satisfaction - benefits serviceCPBS16 Benefit paid correctlyCPBS21 Accident reports recorded within one working day of report notificationCPBS23 Key systems availabilityCPBS28 Percentage of invoices paid within standard timescaleCPBS39 Overall customer satisfactionPGC01 Complaints processed within corporate timescalesPGC02 External funding levered in through Community GrantsPTS03 Rental income receivedPTS04 Percentage of rent collectedCHT01 Economic value of volunteers usedCHT02 Percentage of clients achieving goals (PCT)CHT03 Number of people supported to complete a training courseCHT04 Number of people seen by health teamCHT05 Throughput in activities supported by the Health TeamCHT07 Number of people attending Food for Life sessions (PCT)CHT08 Number of people on Personal Health Plans (PCT)CHT09 Number of volunteers recruitedCHT10 Number of volunteers placedCHT12 External groups assisted with funding applications by the Cultural ServCHT13 Grants supported by the Cultural Services and Health Team that were suCHT15 Number of clubs, groups, organisations and events given 1-1 support by CHT17 Throughput in activities, events and projectsEFS01 % of users attending the Embassy Theatre three or more times per yearEFS02 Economic impact of the Embassy TheatreLOT01 Throughput in sports facilitiesLOT02 Number of current fitness suite members - Fitness MembersLOT03 Number of current fitness suite members - 3 month Heelers clientsLOT04 Number of people actively using Keycard is the last 12 monthsLOT05 Keycard holders from target groups - Deprived WardsLOT06 Keycard holders from target groups - Over 60'sLOT07 Keycard holders from target groups - Black and Minority EthnicLOT08 Keycard holders from target groups - People with a disabilityLOT09 Keycard holders from target groups - Children and Young PeopleLOT11 % of adults participating in 30 minutes of moderate intensity sport and actCOM01 % of first responses made to requests for service undertaken within 3 d

ENV01 % of first responses made to requests for service undertaken within five RSE01 Performance indicators relating to fly tipping (effectiveness)RSE02 Abandoned vehicles investigated within 24 hours of noticeRSE03 Abandoned vehicles removed within 24 hours of legal entitlementHAH01 Homelessness cases prevented by Housing Advice interventionHAH02 Number of households living in temporary accommodationHST03 Number of homelessness cases prevented by Housing Support interventHST04 Clients supported to maximise their income and/or reduce their debtsPSH01 Properties where local authority enforcement action has improved conditiPSH02 Empty properties returned to back in use within the private sector, throuLBC01 Applications processed within two working daysPLA01 % of planning customers satisfied with the service they have receivedPLA02 % of major planning applications decided in 13 weeksPLA03 % of minor planning applications decided in 8 weeksPLA04 % of other planning applications decided in 8 weeksPPH01 Number of houses completed in the DistrictPPH02 Number of affordable houses completed in the DistrictPPH03 Number of affordable houses completed in the Housing Capital PrograWMF01 Residual household waste, per householdWMF02 Percentage of household waste sent for re-use, recycling and compostinWMF03 Cost of waste collection per householdWMF04 Weight of household waste collected, per headWMF05 Percentage of municipal waste land filledCPBS07 Sundry debtor collection ratePSH04 Disabled Facilities Grants - completed in monthPSH06 Community projects to assist in reducing anti-social behaviourPSH07 Anti-Social Behaviour investigations progressing to Anti-Social BehaviouCPBS13 Average time (days) to process Housing Benefit and Council tax changeCPBS15 Local Authority error rate (% of overall expenditure)CPBS17 Number of successful sanctions and prosecutions per 1,000 caseloadCPBS18 Accuracy of payroll dataCPBS19 Sickness formal management reports issued by monthly timetable deadliCPBS20 People management advice (or response agreement) supplied within oneCPBS22 Statutory accident reports made by stated deadlineCPBS24 Desktop availabilityCPBS25 Network availabilityCPBS26 Priority 1 calls resolutionCPBS27 Priority 2 calls resolutionCPBS29 Percentage of relevant vendors set up within 48 hours of receiptCPBS30 Days following month end when budget monitoring reports are availableCPBS31 Account to report positive opinion within annual audit letterCPBS32 Service reports within service level agreement volumes delivered within CPBS33 % of internal audit reports on financial systems with a full/substantial levCPBS34 Treasury management return against Council's benchmark of average 3 CPBS35 Bank reconcilliations completed within five working daysCPBS36 Number of open/closed claims monitored and information provided withinCPBS37 Returns completed within HMRC deadlineCPBS38 Value saved upon recommendations provided by business partners to clieCCT01 Percentage of positive media coverageCCT02 Percentage of neutral media coverageCCT03 Percentage of negative media coverage

CCT04 % of staff feeling informed about what the Council is doing and its decisCCT05 % of Councillors feeling informed about what the Council is doing and itCCT06 Value of print media coverage generated by the Communications and CoCCT07 Business advertising/sponsorship relationships developedCCT08 % of feedback returned to consultees within three weeks of the closing dPGC03 Community Grants projects completed within agreed timescalesPTS01 Percentage of performance appraisals carried outPTS02 Average number of working days/shifts lostPTS05 Percentage of arrears within timescalePTS06 Percentage of arrears outside of timescalePTS07 Contractor performance - emergency repairs (within four hours)PTS08 Contractor performance - urgent repairs (within 24 hours)PTS09 Contractor performance - responsive repairs (within 5 working days)PTS10 Contractor performance - responsive repairs (within 10 working days)PTS11 Contractor performance - responsive repairs (within 15 working days)CHT06 Number of people referred on to Heelers (PCT)CHT11 Total number of volunteering opportunities availableCHT14 Economic impact of events delivered by the Cultural Services and HealCHT16 Total hours of volunteeringCHT18 Throughput in Council walksEFS03 Income generated for the Council car parks by the TheatreEFS04 Beach Chalet Occupancy Rate EFS05 Beach Chalet Occupancy Rate EFS06 Beach Chalet Occupancy Rate LOT10 Percentage of sports and leisure users satisfied with the facilitiesCOM02 Number of food premises with a hygiene rating of zeroHST01 Clients supported to become more involved in the service/community to HST02 Clients supported to become more healthyHST05 Housing Support service utilisationPSH03 Disabled Facilities Grant - spend in monthPSH05 Disabled Facilities Grants - awarded in deprived wards in monthPSH08 Actions taken to support the Green Deal/Tackling Fuel PovertyEET31 Town centre key attractors/multiple tradersEET32 Town centre speciality markets/tradersEET33 Town centre footfallEET34 Town centre car parking usageEET35 Town centre business turnover/confidence/performanceEET36 % of main town centre retail ground-floor units not being used as a propoLBC02 Percentage of online applicationsLBC03 Percentage of applicants contacted within nine days of validationEET01 Overall employment rateEET02 Working age people on out-of-work benefitsEET03 Working age people on out-of-work benefits in the worst-performing neiEET04 New business registration rateEET05 Flows onto incapacity benefits from employmentEET06 Unemployment LevelsEET07 Job Seekers Allowance (JSA) claimantsEET08 People economically activeEET09 People in employmentEET10 People who are employeesEET11 People who are self employed

EET12 People who are unemployedEET13 People who are economically inactiveEET14 Economically inactive people who are wanting a jobEET15 Economically inactive people who are not wanting a jobEET16 Qualifications - NVQ4 and aboveEET17 Qualifications - NVQ3 and aboveEET18 Qualifications - NVQ2 and aboveEET19 Qualifications - NVQ1 and aboveEET20 Qualifications - OtherEET21 Those with no qualificationsEET22 Gross weekly pay (by residence) - Full time workersEET23 Gross weekly pay (by workplace)EET24 Job Seekers Allowance Claimants (18-24)EET25 Job Seekers Allowance Claimants (25-49)EET26 Job Seekers Allowance Claimants (50 and over)EET27 Job Seekers Allowance Claimants (up to six months)EET28 Job Seekers Allowance Claimants (six to twelve months)EET29 Job Seekers Allowance Claimants (over twelve months)EET30 Claimants on key out-of-work benefits

Contact Details:Type/Level Definition/description Frequency of Collection Known Data Quality Corporate Customer calls that are abandon MonthlyCorporate Customer calls that are answeredMonthlyCorporate Satisfaction with customer serviceAnnualCorporate Satisfaction with customer servic AnnualCorporate In year collection rate MonthlyCorporate In year collection rate MonthlyCorporate MonthlyCorporate Customer satisfaction with the r AnnualCorporate AnnualCorporate MonthlyCorporate MonthlyCorporate Customer satisfaction with the beAnnualCorporate MonthlyCorporate QuarterlyCorporate IT systems MonthlyCorporate MonthlyCorporate AnnualCorporate QuarterlyCorporate Community grants QuarterlyCorporate MonthlyCorporate MonthlyCorporate Culture and Health Team - economQuarterlyCorporate MonthlyCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate MonthlyCorporate QuarterlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate QuarterlyCorporate MonthlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate AnnualCorporate Commercial team - first responseMonthly

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Corporate Environment team - first respons MonthlyCorporate Effectiveness of the team with relaMonthlyCorporate MonthlyCorporate MonthlyCorporate QuarterlyCorporate MonthlyCorporate Number of homelessness cases pQuarterlyCorporate Housing support clients QuarterlyCorporate Private Sector Housing - private MonthlyCorporate QuarterlyCorporate Lincs Building Control - applicat QuarterlyCorporate AnnualCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate Planning and Housing Policy - n QuarterlyCorporate Planning and Housing Policy - n QuarterlyCorporate Planning and Housing Policy - n QuarterlyCorporate MonthlyCorporate MonthlyCorporate AnnualCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate Undertaken by the East Lincolns MonthlyCorporate MonthlyManagement MonthlyManagement MonthlyManagement Housing benefits clients MonthlyManagement MonthlyManagement MonthlyManagement Human Resources QuarterlyManagement QuarterlyManagement IT systems MonthlyManagement IT systems MonthlyManagement IT systems MonthlyManagement IT systems MonthlyManagement MonthlyManagement MonthlyManagement AnnualManagement MonthlyManagement AnnualManagement QuarterlyManagement MonthlyManagement MonthlyManagement MonthlyManagement MonthlyManagement Communications and ConsultationQuarterlyManagement Communications and ConsultationQuarterlyManagement Communications and ConsultatioQuarterly

Management AnnualManagement AnnualManagement QuarterlyManagement AnnualManagement Public consultation AnnualManagement QuarterlyManagement Covers the Property and Technic AnnualManagement Covers the Property and Technic AnnualManagement Council property rent MonthlyManagement Council property rent MonthlyManagement MonthlyManagement MonthlyManagement MonthlyManagement MonthlyManagement MonthlyManagement People referred onto the Heelers MonthlyManagement QuarterlyManagement Bi-annualManagement QuarterlyManagement QuarterlyManagement MonthlyManagement MonthlyManagement MonthlyManagement MonthlyManagement AnnualManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement MonthlyManagement MonthlyManagement QuarterlyManagement AnnualManagement AnnualManagement AnnualManagement QuarterlyManagement AnnualManagement QuarterlyManagement Lincs Building Control - percentagQuarterlyManagement QuarterlyManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement Quarterly

Management QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement AnnualManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement QuarterlyManagement Quarterly

Any Further InformatioDepartment

Authority: East NorthamptonshireName: Sacha Acland

Reference IndicatorENENV34aU % residents panel who feel fairly or very safe in their local area during tENENV34bU % residents' panel who feel fairly or very safe in their local area after darENCCS15 % of residents' panel who consider burglary, robbery and vehicle crime to ENCCS16 % of residents' panel who consider anti-social behaviour to be a fairly or ENCCS17 % of residents' panel who consider drug and alcohol related crime to be a ENCCS18 % of residents' panel who consider violent crime a fairly or very big probENPCD61U % of residents panel who participate in sport and active recreation (3x3ENCCS02U % of residents panel who feel they belong to their neighbourhoodENCCS04 % of residents panel who feel they can influence decisions in their localitENCCS19 % of Voluntary Sector Grant Agreement targets delivered. ENCCS23 % of community/residents involved in development of their community/parishENCCS20 Land charges income generatedENCCS12 % of land charges searches carried out in more than 15 daysENCCS13 % of land charges searches carried out in 11-15 daysENCCS14 % of land charges searches carried out in 10 days or lessENPCD38U % of Residents' Panel who say they are very well or fairly well informed ENPCD40U % of journalists satisfied with press and media serviceENPCD41 % of press releases published / usedENPCD36U % of Residents' Panel fairly satisfied or better with the Council overallENPCD54U % residents citing the Website as main Council info sourceENCS12 % of first time resolution of customer enquiries by telephone and face toENCS07U % customers fairly satisfied or better with customer service across the coNI14 % of customer contacts that could be prevented by a service improvemeENCS04 % staff involved in ICS courses or other customer service trainingBV009 % of Council Tax collected in the year debit raisedBV010 % of business rates collected in the year debit raisedENREV20aNew % Council tax account holders self servingENCP06 % reduction in cheque paymentsENREV11 Amount of additional benefit awarded within Council each year as a resulNI181 Time taken to process Housing Benefit/Council Tax Benefit new claims ENREV10 Amount of Housing Benefit overpayments recovered within 3 years as a %ENCM01 % actual expenditure against budget (by service area)ENCP05 Amount of efficiency savings achievedBV012 Days sick per member of staff BV012i Days lost to sickness absence per employee due to short term sicknessBV012ii Days lost to sickness absence per employee due to long term illnessBV008 Invoices paid on timeENRES08 Payment of invoices to local suppliers within 10 daysENCP02 Number of policy decisions made that have not included an equality imNew Equality information published by statutory deadlineENCP04 % of employees satisfied or better with CouncilC as a place to workENOD22a % of employees who receive a PDR ENOD12 % of employees who are paid accurately where information is submitted New % of sickness absences checked as accurateENCP03 % of services brought back into action within target time as a result of buENENV12U % of residents panel who consider abandoned or burnt out cars to be a fBV089U a % of residents panel who consider litter to be a fairly or very big problemBV089U b % of residents panel who consider dog fouling to be a fairly or very big BV089U c % of residents panel who consider graffiti to be a fairly or very big problBV089U d % of residents panel who are satisfied or better with the litter bins

% of payment transactions processed by direct debit (Council Tax and NNDR)

ENENV196b % of fly-tipping incidents resulting in enforcement activity (FPN, ProsecuENENV196c The average time taken to remove fly-tipsENENV196d Average time taken to investigate fly-tipENENV26 % Reduction in the number of total noise complaints across all categorieENENV23 The number of category 1 hazards that have been remedied in private seENENV187 % people on income based benefits living in homes with a low energy effENENV76 % of establishments in the area which are broadly compliant with healthENENV79 % food establishments premises inspected that are broadly compliant wiENENV22 Reduction in the number of long term (Over 12 months) empty properties aENENV67U % of people using the pest control service that were satisfied or better wiBV090abU % of residents panel satisfied or better with refuse and waste recyclingENENV06 % of partners satisfied or better with licensing administration provided ENPL57 % of required pitches delivered for Gypsies and TravellersENPL01 Number of people declaring themselves homelessNI 155 Number of affordable homes deliveredENPL58 % of required provision of housing land allocated for 5 year land supplyNew % Town/Parish Councils rating CouncilC input to production of the NeighENPL27a % of Area Plan milestones in the Local Development Scheme timetable ENPL54 % of Section 106 Contributions secured in accordance with agreed paymENPL44/45 % of planning application appeals and enforcement appeals in which CouENPL35/188 % decisions delegated to officers as a % of all decisionsENPL59 Number of stage 2 and 3 complaints that can be justified (where a mistaENPL31 % of applicants satisfied with the Development Control serviceENPL20U % of applicants satisfied with the levels of service provided by Building CENPL48/49U % of Members satisfied or better with Planning ServicesENPL50/51U % of Parish and Town Councils satisfied or better with Planning ServicesENICT34 % of FOI requests responded to within 20 working daysENICT39 Increase Socitim rating to 2 StarsENICT40 Number of broken links on the websiteENICT41 % Increase in number of users using the in my Area facility ENICT33 % of Service Desk calls resolved within time stated in the Service LevelENICT01U % of users satisfied, or better with ICT ServicesENICT42 Increase in NNDR addresses matchedENICT30a % of target common core systems in use at CouncilC and BCWENICT32 Annual savings accrued through using common ICT systems across CoENICT28U % Wellingborough customers satisfied or better with ICT serviceENICT43 % of security findings to be implemented from penetration testingENROD01 Amount of external funding received by community groups in the district aENPCD34/52 Number of community groups advised on external fundingENPCD32/50 Amount of external funding received by CouncilCENPCD33/51B % of bids made which were successfulENROD10 Income generated by the Print RoomENRES10 % of properties where an electoral return response has been securedENROD18 % of responses received from absent vote refreshENROD20 % of canvass responses by electronic method ENROD19ENROD11 Number of priority properties and land assets identified for sale that have ENROD06 % of critical assets in a satisfactory condition (taken from asset register)ENRES04U % of participating Town and Parish councils satisfied or better with groENROD17 % of buildings which are DDA compliantENRES17 Number of successful legal challenges to decisions or processesENENV182 % of customers satisfied with EH regulation servicesENCCS09U % of residents panel who are generally satisfied with the local areaENCS09 % customers seen within 5 minutes at all reception areas

% of Local Government electors that, as a result of not responding to the annual canvass for two consecutive years, are deleted from the Electoral Register

ENCS13 % of calls to switchboard answered in 18 secondsENCS14 % lost calls at switchboardENCS15 % of calls to contact centre answered within 18 secondsENCS16 % lost calls at contact CentreENREV12 % of non-domestic amendments checked and found to be accurateENREV19 % of council tax accounts checked and found to be accurateNI181a Time taken to process Housing Benefit/Council Tax Benefit claimsNI181b Time taken to process Change Events DWP DSONI 181y Number of new benefit claimsENCCS21 Total number of benefit claimants (caseload count)ENCCS03 % of property EIR information that can be accessed on the webTENROD23 Number of internal enquiries for legal advice not responded to within 3 wENPCD35U % of community groups satisfied or better with the advice or support on eTENROD25 % of buildings which are compliant with fire regulation recommendationsTENROD26 % of HR policies which are out of dateTENROD27 Number of employment tribunals lostTENROD28 Review of staff pay and benefits completed on timeTENROD30 Pay Policy published by statutory deadlineENROD08 % of identified essential training courses held for councillorsTENROD09 % of employees with an identified training need who attended trainingTENENV01 % of total air quality data capture attainedTENENV25 No. of complaints relating to licensed premises/activitiesTENENV36 No. of accidents to Council office & outside staffTENENV37 No. of accidents to contractorsTENENV47 No. of premises holding the 'Heartbeat ' awardTENENV51 % Food and environmental samples that were unsatisfactory following inTENENV52 % Secondary cases of food poisoning determined once investigations arTENENV54 % of people attending & passing CIEH Level 2 food safety & health & saTEBV218a.05 % of new reports of abandoned vehicles investigated within 24hrs of notifTEBV218b.05 % of abandoned vehicles removed within 24 hours of notification to contrTENENV72 % of FPN paid or prosecuted for dog foulingTENENV73 % of FPN paid or prosecuted for litteringTENI192a % of household waste sent for reuse, recyclingTENI192b % of household waste sent for compostingTENENV40/88 No. of collections missed per 100,000 collections of wasteTENENV68 Number of recycling collections missed per 100,000 householdsTENENV05 % of private drinking water supplies sampled which are satisfactoryTENENV07 % of pollution incidents associated with authorised processesTENENV08 % Sites (identified as contaminated) that have been remediatedTENENV60 Completion of caravan site license inspections completed in line with riTENENV64 % of licensed homes in multiple occupation reported to LA resulting in foTENENV80 % of approved Disabled Facilities Grant apps requiring non technical adTENENV06 Completion of EPR inspections in accordance with risk assessmentTENENV20 Premises found to be unsafe and requiring statutory intervention, as a % TENENV21 % of targeted interventions for health and safety that result in need for fTENENV38 Compliance with FSA intervention programmeTENENV66 % compliance with Section 18 requirementsTENENV89 Number of premises reporting major workplace accidents in year followinTENENV90 % of non compliant premises following an interventionTENENV91 % of licences issued within target dates

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportin% of targets agreed at time of is AnnualCorporate plan reportinSatisfacton survey once plan co AnnualCorporate plan reportin£ generated from searches paid fQuarterlyCorporate plan reportinMonitoring search turnaround timMonthlyCorporate plan reportinMonitoring search turnaround timMonthlyCorporate plan reportinMonitoring search turnaround timMonthlyCorporate plan reportinResidents panel survey AnnualCorporate plan reportinAnnual satisfaction survey AnnualCorporate plan reportin% of press releases issued by theQuarterlyCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportin% of enquiries that can be resolveQuarterlyCorporate plan reportinTaken from Gov metric feedback, QuarterlyCorporate plan reportinThe old NI-14 avoidale contact, MonthlyCorporate plan reportin% of staff who take part in custo Half yearlyCorporate plan reportinas BV definition QuarterlyCorporate plan reportinas BV definition QuarterlyCorporate plan reportinCouncil tax and NNDR direct debQuarterlyCorporate plan reportinmethod yet to be decided QuarterlyCorporate plan reportinmethod yet to be decided QuarterlyCorporate plan reportin£ extra benefit awarded through AnnualCorporate plan reportinas NI definition QuarterlyCorporate plan reportinRecovery of overpayments over 3QuarterlyCorporate plan reportinservice area budget variance QuarterlyCorporate plan reportinEfficiency savings declared AnnualCorporate plan reportinAs BV definition per FTE - 12 montQuarterlyCorporate plan reportinAs BV definition per FTE - 12 montQuarterlyCorporate plan reportinAs BV definition per FTE - 12 montQuarterlyCorporate plan reportinas per BV definition QuarterlyCorporate plan reportinas per BV definition but local suu QuarterlyCorporate plan reportinTo highlight where and EIA was QuarterlyCorporate plan reportinas measure states AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinas measure states AnnualCorporate plan reportinmeasure of payroll accuracy QuarterlyCorporate plan reportinmeasure of sickness reporting acQuarterlyCorporate plan reportinAs a result of a business contunitAnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey AnnualCorporate plan reportinResidents panel survey Annual

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Corporate plan reportin% of flytips investigated that res QuarterlyCorporate plan reportinin days QuarterlyCorporate plan reportinin days QuarterlyCorporate plan reportinReduction in last years complaintAnnualCorporate plan reportinFrom list of category 1 hazards AnnualCorporate plan reportinAs NI187i definition AnnualCorporate plan reportinAs broadly compliant criteria for AnnualCorporate plan reportinAs NI184 deifintion QuarterlyCorporate plan reportinReduction in last years empty proAnnualCorporate plan reportinSatisfaction survey QuarterlyCorporate plan reportinResidents panel survey AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinAgainst target pitches set at begi AnnualCorporate plan reportinAll delclarations, before applicat MonthlyCorporate plan reportinAs NI definition AnnualCorporate plan reportinAgainst target provision set at be AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportin% delivered against planned mil AnnualCorporate plan reportinas measure states AnnualCorporate plan reportinENC success = appeal dismissedMonthlyCorporate plan reportinDC planning decisions delegated QuarterlyCorporate plan reportinStage 2 and 3 planning complain QuarterlyCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinFOI request log QuarterlyCorporate plan reportinWebsite rating from Socitim AnnualCorporate plan reportinAim to reduce the number of brokeQuarterlyCorporate plan reportinIncraesing user numbers of our i AnnualCorporate plan reportinICT service desk calls QuarterlyCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinICT system maintenance Half yearlyCorporate plan reportinincrease common systems betweeAnnualCorporate plan reportinincrease common systems betweeAnnualCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinICT system maintenance and secuAnnualCorporate plan reportin£ received by communtiy groups QuarterlyCorporate plan reportinadvice given to community group QuarterlyCorporate plan reportin£ received by ENC through externQuarterlyCorporate plan reportinBids made that were succesful QuarterlyCorporate plan reportin£ generated AnnualCorporate plan reportinas a result of the annual canvass AnnualCorporate plan reportinas a result of the postal vote refr AnnualCorporate plan reportinresponses by SMS, telehone and AnnualCorporate plan reportinas measure states AnnualCorporate plan reportinas measure states AnnualCorporate plan reportinbased on critical assets (buildlingQuarterlyCorporate plan reportinSatisfaction survey AnnualCorporate plan reportinBuidling compliant with DDA law AnnualCorporate plan reportinas measure states QuarterlyTeam plan only As NI 182 definition QuarterlyTeam plan only Residents panel surveyTeam plan only Log kept of cusomter waiting time

Team plan only monitored through telehone stats QuarterlyTeam plan only monitored through telehone stats QuarterlyTeam plan only monitored through telehone stats QuarterlyTeam plan only monitored through telehone stats QuarterlyTeam plan only Business rates accounts accurac QuarterlyTeam plan only Council tax accounts accuracy QuarterlyTeam plan only as NI definition QuarterlyTeam plan only as NI definition QuarterlyTeam plan only as NI definition MonthlyTeam plan only snapshot of caseload of benefit c MonthlyTeam plan only method yet to be decided QuarterlyTeam plan only Measure of legal serrvices workl QuarterlyTeam plan only Satisfaction survey AnnualTeam plan only as measure states AnnualTeam plan only Human resources policy manage AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as part of member indcution or AnnualTeam plan only all employees who attend trainin QuarterlyTeam plan only from air quality samples QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only as measure states QuarterlyTeam plan only FPNs issued QuarterlyTeam plan only FPNs issued QuarterlyTeam plan only as NI192 definitions QuarterlyTeam plan only as NI192 definitions QuarterlyTeam plan only Refuse collections missed MonthlyTeam plan only Recycling collections missed MonthlyTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only Disabled facilities grant AnnualTeam plan only Environmental protection regulat AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only Food standards agency AnnualTeam plan only Health and safety executive AnnualTeam plan only as measure states AnnualTeam plan only as measure states AnnualTeam plan only as measure states Annual

Known Data Quality Any Further InformatioDepartment

Authority: GedlingName: Anita Jackson

Reference IndicatorLI017 Percentage of Business Rates CollectedLI021 New homes built on previously developed landLI020 Percentage of residents satisfied with parks and open spacesLI003 Percentage of top 5% earning employees who are womenLI004 Percentage of top 5% earning employees who are from Black or Ethnic Minority groupsLI005 Percentage of top 5% earning employees who are who have a disabilityLI006 Working Days Lost Due to Sickness Absence (rolling 12 month total)LI009 Percentage of Employees with a DisabilityLI010 Ethnic Minority representation in the workforce - employeesLI022 Planning appeals allowed against the authority's planning refusals as a % of all planningLI046 Preventing Homelessness – number of households who considered themselves as homeless, who approacLI013 Percentage of citizens satisfied with the overall service provided by the authorityLI018 Percentage of invoices paid within 30 daysLI016 Percentage of Council Tax collectedLI040 Percentage of survey respondents satisfied with household waste collectionNI 15 Serious violent crime rate per 1000 population - quarterly cumulative totalNI 16 Serious acquisitive crime rate per 1000 population - quarterly cumulative totalNI 20 Assault with injury crime rate per 1000 population - quarterly cumulative totalNI 154 Net additional homes providedNI 155 Number of affordable homes delivered (gross)NI 156 Number of households living in temporary accommodationNI 157 Percentage of Major planning applications processed within 13 weeksNI 157 Percentage of Minor planning applications processed within 8 weeksNI 157 Percentage of Other planning applications within 8 weeksNI 159 Provide adequate deliverable and sustainable housing sites to meet anticipated future demandNI 181 Time taken to process Housing Benefit/Council Tax Benefit new claims and change events (in calenNI 182 Satisfaction of business with local authority regulation servicesNI 184 Food establishments in the area which are broadly compliant with food hygiene lawNI 191 Residual household waste per household in KgNI 192 Percentage of household waste sent for reuse, recycling and compostingNI 195a Percentage of streets with unacceptable levels of litterNI 195b Percentage of streets with unacceptable levels of detritusLI007 Annual employee turnover (rolling 12 months)LI011 % of permanent contracted employees receiving training in equality awareness or equalityLI012 % of permanent contracted employees having taken part in Performance and Development interviews fLI014a Percentage of local residents who feel they are well informed about the Council and its workLI023 Number of play areas provided per 1000 children under 12 yearsLI024 Number of adult referrals still exercising after one year following completion of initialLI025 Number of child referrals still exercising after one year following completion of initialLI026 Number of leisure card holders (residents)LI027 Number of visits to leisure centresLI042 Percentage of survey respondents satisfied with street cleansingLI051 Average time to process homeless applications (number of working days)LI054 Number of services available from websiteLI055 Number of 'hits' on the websiteNI 195c Percentage of streets with unacceptable levels of graffitiNI 151 Overall Employment rate (working-age)NI 152 Working age people on Job Seeker AllowanceLI030 Pest Control request for service responded to on time (within 2 working days)LI031 Percentage of Public protection requests for service responded to on time (within 2 workiLI047 Percentage of invoices paid within 10 days - local suppliers

LI060 Achieve unqualified external Audit CertificateLI061 Employee satisfaction with HR involvement in recruitment processLI062 Manager satisfaction with HR involvement in recruitment processLI063 Issue of employment Statements to new(external) starters within 2 working days (% issuedLI064 The accuracy of details contained within all statements issued (% accurate against SF1)LI065 The % of employees attending Corporate Training events indicating that the event or prgraLI083 Number of additional Housing Benefit claims (economic indicator)LI070 Number of affordable homes delivered, NI 155 mid year monitoring figureLI068 Improve Borough Council owned flats to decent homes standardLI072 Improve take up rate of Housing Benefits - Number of additional claims related to benefits in “haLI074 Average time to process new Housing Benefit claims (in calendar days)LI075 Average time to process Housing Benefit change in circumstances (in calendar days)LI076 Level of All Crime across Borough rate per 1000 populationLI081 Level of recorded anti-social behaviour across Borough (per 1000 population) - quarterlyLI082 Percentage of households completing electoral registration formsLI086 Average length of time spent in temporary accommodation (in weeks)LI084 Number of accredited sports clubs in the communityLI080 Reduction in repeat domestic abuse victimsLI085 Section Number of DNA membersLI087 Number of homeless applications receivedLI088 New cases joining the Housing RegisterLI089 Homelessness prevention - number of individuals interviewedLI090 Number of new housing startsLI067 Number of Cases on the Housing registerLI122a Percentage of empty shop units in main shopping areas within ArnoldLI122b Percentage of empty shop units in main shopping areas within Carlton SquareLI122c Percentage of empty shop units in main shopping areas within Carlton HillLI 131 SECT Number of successful fly tipping and Duty of Care prosecutions (cumulative figure)LI 107 Number of litter and dog fouling penalty notices servedLI 132 Proportion of litter and dog fouling penalty notices paid or prosecutedLI 103 Percentage of new members satisfied with induction processLI 133 Number of fly tipping incidents reported to Borough CouncilLI 106 Percentage of fly tipping incidents removed within 2 working daysLI 134 Energy use of local authority buildings and operationsLI 111 Number of installations of home insulation measures through The Green Energy DoctorLI 112 Percentage of major applications submitted following pre application advice, (resultingLI 115 Number of adult population taking part in sport and recreationNI 154a Net additional homes provided - by Private EnterpriseNI 154b Net additional homes provided - by Registered Social LandlordsNI 154c Net additional homes provided - by Local Authority tenuresLI 118 Number of empty properties returned to use by Local Authority actionLI 119 Supply of ready to develop housing sitesLI098 Percentage of those presenting for housing advice who submit a homeless applicationLI091 Percentage of shoppers satisfied with Borough’s shopping centresLI092 Footfall rate in Arnold Town Centre (number of people within a 30 minute sample period)LI122d Percentage of empty shop units in main shopping areas within Mapperley PlainsLI122e Percentage of empty shop units in main shopping areas within NetherfieldLI 137 Percentage of incidents of offensive graffiti removed within 2 working daysLI 136 Percentage of incidents of high visibility graffiti removed within 10 working daysLI096 Percentage of residents who think the council provides good value for moneyLI 138 Number of reported fly tipping incidents which require clearance by Borough CouncilLI 110 Energy use of local authority buildings and operationsLI 122 Percentage of empty shop units in main shopping areas within BoroughLI019 Housing Benefits Security number of prosecutions & sanctions

LI 171 Satisfaction with Public Protection ServiceLI 172 Reduction in reported level of criminal damageLI 181 Number of Apprenticeships hosted in the workplaceLI 182 Number of Internships createdLI 183 Number of work experience placements createdLI 185 Rating by which employees attending corporate training events indicate that the event acLI 186 Rating by which employees attending corporate training events indicate the extent to whiLI 188 Produce quarterly performance information for SMT, Cabinet and DigestLI 190 Internal customer satisfaction with the Project Management support provided by the BusinLI 152 Achievement of the annual Internal Audit plan to timescale and budgetLI 153 Maintain and/or improve the Customer Satisfaction Questionnaire feedback from audit clieLI 157 Percentage of positive proactive local press coverageLI 155 Employees completing safety awareness trainingLI 156 Annual safety tests carried out successfully (following updating existing safety relatedLI 193 Number of people taking part in Positive Moves schemeLI 194 Number of people taking part in the Moving More Often sessionsLI 195 Number of people taking part in the Heartbeats sessionsLI 196 Number of people taking part in the 'Get Going in Gedling' sessionsLI 197 Number of young people in Borough achieving the Young Person's Art awardsLI 198 Number of arts projects delivered in the school holidaysLI 199 Number of local youth dance groups who have the opportunity to perform at events and shoLI 200 Number of community art events delivered in priority neighbourhoodsLI 191 Processing of payroll in accordance with deadlines/pay datesLI 192 Completion of VAT returns is accordance with deadlineLI 158 Percentage of Housing and Council Tax Benefit cases for which the calculation of the amount of bLI 159 % of Council Tax work completed within 14 daysLI 160 % of Non Domestic Rate work completed within 14 daysLI 161 % of unoccupied Council Tax properties inspected within 16 weeksLI 162 % of unoccupied Non Domestic Rate properties inspected within 16 weeksLI 163 Number of Single Occupier Discount changes to CTB1 annual returnLI 126 Number of Businesses receiving SBRLI 164 % of Empty homes protocol completed within monthLI 165 Number of on line claim forms processed as a % of total new claimsLI 166 Number of Open Gedling registered usersLI 167 Complete and return CTB1LI 168 Complete and return NNDR3LI 169 Complete and return Housing Benefit SubsidyLI 170 Complete NFI returnLI094 Number of children attending the GOALS projectLI 117 Number of Coach Scholarships awardedLI 206 Number of Electoral Commission Performance Standards for Returning Officers achieved (ROLI 207 Canvass Property Response RateLI 208 Number of Electoral Commission Performance Standards achieved for Electoral RegistrationLI 209 Estimated percentage of eligible population registered to voteLI 205 Speed of processing minutes and agendas (in working days)LI 201 Achieve Member Charter StatusLI 202 Number of Scrutiny Reviews undertakenLI 203 Number of groups accessing the Civic CentreLI 204 Number of elected members taking up training and attending conferencesLI 173 Percentage of positive/satisfied feedback form from Legal Services ClientsLI 174 Percentage of employees attending the training events indicate that they feel that the kLI 175 Number of Legal Services files opened each yearLI 176 Percentage of Members attending Legal Services training events indicate that they feel tLI 177 Number of Freedom of Information requests received

LI 178 Number of Freedom of Information request where information is accessible from Council weLI 227 Satisfaction with Cemeteries and Cemetery Service (Service Users)LI 228 Satisfaction with parks and open spaces (Service users)LI 229 Migration of car parking permit purchase to web purchasingLI 230 Improve Vosa vehicle test maintenance score within Transport ServicesLI 231 Increase Transport Services Apse performance indicator score standingsLI 232 Increase Transport Services' internal customer satisfactionLI 233 Increase Transport Services' external customer satisfactionLI 210 Monitor monthly workload within Building ControlLI 211 Maintain and increase Building Control market shareLI 212 Participation numbers of Building Control projects completedLI 213 Minor Planning Application customer satisfactionLI 214 Monitor Development control provision of Affordable housing against SPDLI 215 Monitor Building for Life scores for major residential developmentsLI 216 Percentage of Pre-planning applications entered into as proportion of major developmentsLI 234 Percentage of Local Land Charge searches processed within 10 working daysLI 217 Total amount of additional employment floorspace (net) - table 5.1 of AMRLI 218 Town Centre business confidenceLI 219 Satisfaction with business eventsLI 220 Number of shop front grants deliveredLI 221 Percentage of young people (18-24 year olds) claiming Job Seeker AllowanceLI 222 Percentage of residents with qualification to NVQ 2 level and aboveLI 223 Percentage of residents with qualification to NVQ 3 level and aboveLI 224 Percentage of residents with qualification to NVQ 4 level and aboveLI 225 Number of jobs created via Nottingham Business Venture (indicative measure)LI 226 Number of new start businesses via Nottingham Business Venture (indicative measure)LI 235 Number of formal homelessness applications receivedLI 240 Internal customer satisfaction with the Business Process Analysis provided by the Busine

Contact Details: 0115 9013688

Type/Level Definition/description Frequency of CollectionMonthlyAnnuallyAnnuallyAnnually

Percentage of top 5% earning employees who are from Black or Ethnic Minority groups AnnuallyAnnually Monthly - reported as a 12 month rolling averageAnnuallyAnnually

Planning appeals allowed against the authority's planning refusals as a % of all planning QuarterlyPreventing Homelessness – number of households who considered themselves as homeless, who approac QuarterlyPercentage of citizens satisfied with the overall service provided by the authority Annually (when survey undertaken, may not be every year)

QuarterlyMonthly

Percentage of survey respondents satisfied with household waste collection AnnuallySerious violent crime rate per 1000 population - quarterly cumulative total QuarterlySerious acquisitive crime rate per 1000 population - quarterly cumulative total QuarterlyAssault with injury crime rate per 1000 population - quarterly cumulative total Quarterly

MonthlyA1-Oct-12MonthlyMonthlyMonthly

Provide adequate deliverable and sustainable housing sites to meet anticipated future demand AnnuallyTime taken to process Housing Benefit/Council Tax Benefit new claims and change events (in calen Monthly

AnnuallyFood establishments in the area which are broadly compliant with food hygiene law Annually

QuarterlyPercentage of household waste sent for reuse, recycling and composting Quarterly

QuarterlyQuarterlyQuarterly

% of permanent contracted employees receiving training in equality awareness or equality Quarterly% of permanent contracted employees having taken part in Performance and Development interviews f AnnuallyPercentage of local residents who feel they are well informed about the Council and its work Annually

AnnuallyNumber of adult referrals still exercising after one year following completion of initial AnnuallyNumber of child referrals still exercising after one year following completion of initial Annually

AnnuallyMonthlyAnnually (not surveyed every year)

Average time to process homeless applications (number of working days) QuarterlyAnnuallyQuarterlyQuarterlyAnnuallyMonthly

Pest Control request for service responded to on time (within 2 working days) QuarterlyPercentage of Public protection requests for service responded to on time (within 2 worki Quarterly

Quarterly

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AnnuallyQuarterlyQuarterly

Issue of employment Statements to new(external) starters within 2 working days (% issued MonthlyThe accuracy of details contained within all statements issued (% accurate against SF1) MonthlyThe % of employees attending Corporate Training events indicating that the event or prgra Monthly

MonthlyNumber of affordable homes delivered, NI 155 mid year monitoring figure 6 monthly

AnnuallyImprove take up rate of Housing Benefits - Number of additional claims related to benefits in “ha Monthly

MonthlyAverage time to process Housing Benefit change in circumstances (in calendar days) Monthly

QuarterlyLevel of recorded anti-social behaviour across Borough (per 1000 population) - quarterly Quarterly

AnnuallyQuarterlyAnnuallyQuarterlyMonthlyMonthlyMonthlyMonthlyMonthlyMonthlyAnnually

Percentage of empty shop units in main shopping areas within Carlton Square AnnuallyPercentage of empty shop units in main shopping areas within Carlton Hill AnnuallySECT Number of successful fly tipping and Duty of Care prosecutions (cumulative figure) Quarterly

QuarterlyQuarterlyevery 4/5 years after local electionQuarterlyQuarterlyAnnually

Number of installations of home insulation measures through The Green Energy Doctor QuarterlyPercentage of major applications submitted following pre application advice, (resulting Quarterly

AnnuallyMonthlyMonthlyMonthlyQuarterlyAnnually

Percentage of those presenting for housing advice who submit a homeless application QuarterlyAnnually

Footfall rate in Arnold Town Centre (number of people within a 30 minute sample period) AnnuallyPercentage of empty shop units in main shopping areas within Mapperley Plains AnnuallyPercentage of empty shop units in main shopping areas within Netherfield AnnuallyPercentage of incidents of offensive graffiti removed within 2 working days QuarterlyPercentage of incidents of high visibility graffiti removed within 10 working days QuarterlyPercentage of residents who think the council provides good value for money AnnuallyNumber of reported fly tipping incidents which require clearance by Borough Council Quarterly

AnnuallyAnnuallyQuarterly

AnnuallyQuarterlyQuarterlyAnnuallyAnnually

Rating by which employees attending corporate training events indicate that the event ac MonthlyRating by which employees attending corporate training events indicate the extent to whi QuarterlyProduce quarterly performance information for SMT, Cabinet and Digest QuarterlyInternal customer satisfaction with the Project Management support provided by the Busin Monthly

AnnuallyMaintain and/or improve the Customer Satisfaction Questionnaire feedback from audit clie Annually

QuarterlyAnnually

Annual safety tests carried out successfully (following updating existing safety related AnnuallyAnnuallyAnnuallyAnnuallyAnnually

Number of young people in Borough achieving the Young Person's Art awards AnnuallyAnnually

Number of local youth dance groups who have the opportunity to perform at events and sho AnnuallyAnnuallyMonthlyMonthly

Percentage of Housing and Council Tax Benefit cases for which the calculation of the amount of b QuarterlyQuarterlyQuarterlyQuarterly

% of unoccupied Non Domestic Rate properties inspected within 16 weeks QuarterlyannuallyQuarterlyQuarterlyQuarterlyannuallyannuallyannuallyannuallyannuallyannuallyannually

Number of Electoral Commission Performance Standards for Returning Officers achieved (RO annuallyannually

Number of Electoral Commission Performance Standards achieved for Electoral Registration annuallyannuallyMonthlyAnnuallyMonthlyMonthly

Number of elected members taking up training and attending conferences MonthlyPercentage of positive/satisfied feedback form from Legal Services Clients annuallyPercentage of employees attending the training events indicate that they feel that the k annually

annuallyPercentage of Members attending Legal Services training events indicate that they feel t annually

Quarterly

Number of Freedom of Information request where information is accessible from Council we Quarterlyannuallyannuallyannuallyannually

Increase Transport Services Apse performance indicator score standings annuallyannuallyannuallyQuarterlyannuallyQuarterlyannually

Monitor Development control provision of Affordable housing against SPD annuallyannually

Percentage of Pre-planning applications entered into as proportion of major developments annuallyPercentage of Local Land Charge searches processed within 10 working days annuallyTotal amount of additional employment floorspace (net) - table 5.1 of AMR annually

annuallyannuallyannually

Percentage of young people (18-24 year olds) claiming Job Seeker Allowance Quarterlyannuallyannuallyannually

Number of jobs created via Nottingham Business Venture (indicative measure) QuarterlyNumber of new start businesses via Nottingham Business Venture (indicative measure) Quarterly

QuarterlyInternal customer satisfaction with the Business Process Analysis provided by the Busine Quarterly

Known Data Quality Any Further InformatioDepartmentData taken from Civica Open Revenues SystemIn June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Monthly - reported as a 12 month rolling average

Annually (when survey undertaken, may not be every year)

Data taken from Civica Open Revenues System

FAQ update March 2010 http://www.audit-commission.gov.uk/SiteCollectionDocuments/Downloads/20100301niindicatorsfaqupdate.pdfFAQ update March 2010 http://www.audit-commission.gov.uk/SiteCollectionDocuments/Downloads/20100301niindicatorsfaqupdate.pdf

PSD4 definitionPSD5 definition% of residents stating they feel they are well informed about council services via citizen panel biennial survey (in the year that the place survey doesnt take place)

figure taken directly from Leisure Flex

Annually (not surveyed every year)

Collected on quarterly basis, reported as percentage with no decimal placesCollected on quarterly basis, reported as percentage with no decimal places

As of 1 April 2009 calculation of local indicator amended - no longer based on per thousand households but count of homeless applications using following definition

Any sedentary Gedling Borough resident over the age of 16 can be referred by a GP or health professional onto the Positive Moves Scheme, if it is deemed that their medical condition would benefit from physical activity. Collected AnnuallyQuestionnaires issued annually reported as percentage with no decimal placesThis provides total number of visits to the five leisure Centres within the Borough owned by the Borough Council, excluding school use Collected on monthly basis, reported on a quarterly basisPreviously LI006b before 2008 Data taken from The homeless database

Data from Business development teamData from Civica Open Revenues SystemData from Civica Open Revenues System

Issues sourcing data from NCC

Previously measured under NI 185 - this is a simplified measure

Collected Annually (end of calendar year) to cover the previous financial year.

0 = no 1 = yes

Offensive GraffitiOffensive graffiti is the illegal or unauthorised defacement of property, which contains some or all of the following elements: Offensive language Language of a politically/racially/religiously insulting/inciting nature A hate statement An image which is graphically explicit An image which is visually offensive or textually offensive by the message that it contains.Non-Offensive High Visibility GraffitiNon-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

FAQ update March 2010 http://www.audit-commission.gov.uk/SiteCollectionDocuments/Downloads/20100301niindicatorsfaqupdate.pdfFAQ update March 2010 http://www.audit-commission.gov.uk/SiteCollectionDocuments/Downloads/20100301niindicatorsfaqupdate.pdf

% of residents stating they feel they are well informed about council services via citizen panel biennial survey (in the year that the place survey doesnt take place)

As of 1 April 2009 calculation of local indicator amended - no longer based on per thousand households but count of homeless applications using following definition

Any sedentary Gedling Borough resident over the age of 16 can be referred by a GP or health professional onto the Positive Moves Scheme, if it is deemed that their medical condition would benefit from physical activity.

This provides total number of visits to the five leisure Centres within the Borough owned by the Borough Council, excluding school use

Offensive graffiti is the illegal or unauthorised defacement of property, which contains some or all of the following elements: Offensive language Language of a politically/racially/religiously insulting/inciting nature A hate statement An image which is graphically explicit An image which is visually offensive or textually offensive by the message that it contains.Non-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Any sedentary Gedling Borough resident over the age of 16 can be referred by a GP or health professional onto the Positive Moves Scheme, if it is deemed that their medical condition would benefit from physical activity.

Offensive graffiti is the illegal or unauthorised defacement of property, which contains some or all of the following elements: Offensive language Language of a politically/racially/religiously insulting/inciting nature A hate statement An image which is graphically explicit An image which is visually offensive or textually offensive by the message that it contains.Non-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Offensive graffiti is the illegal or unauthorised defacement of property, which contains some or all of the following elements: Offensive language Language of a politically/racially/religiously insulting/inciting nature A hate statement An image which is graphically explicit An image which is visually offensive or textually offensive by the message that it contains.Non-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Non-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Non-offensive graffiti can include drawings, scribbles, messages or 'tags' that are sprayed, written, painted or etched onto any surface.Gedling Borough Council has a duty to remove non-offensive high visibility graffiti from its own property and street furniture and we aim to do so within ten working days of any sighting or report.[Any non-offensive high visibility graffiti on privately owned buildings may take longer as in some cases the responsible property owner has to be contacted and served notice in order to gain the necessary permissions. In the case of remote landlords this can cause a delay.]

In June 2010, the Government amended Planning Policy Statement 3: Housing in part to exclude private residential gardens from the definition of previously developed land in Annex B of Planning Policy Statement 3: Housing. The majority of dwellings completed during 2010/11 were on allocated greenfield sites and garden development sites. This means that 2010/11 figure cannot be compared to with previous figures (2006/07-2009/10) as these used the old definition of previously developed land (which identified private residential gardens as brownfield) and 2010/11 figure uses the revised definition (which excluded private residential gardens from the definition of previously developed land).

Authority: Harborough District CouncilName: Beccy Marriott

Reference IndicatorLPI 401i Land charges - Standard Searches within 10 days (%)LPI 402 Land charges - Standard Searches within 5 days (%)LPI 403 Land charges - Standard Searches within 3 days (%)LPI 703 ICT System AvailabilityLPI 704 Response to ICT Helpdesk calls within 4 hoursLPI 700 ICT Major Projects delivered on timeLPI 496 Customer Satisfaction via Gov Metric (all channels) LPI 411a % calls answered by the Call Centre within 30 secondsLPI 412 % of calls abandoned at the Call CentreLPI 413 % of contact that could have been avoided. LPI 414 Increase use of the web site LPI 509LPI 504a In Year Collection – Council Tax LPI 506 Average time taken in days to clear correspondence – Council Tax LPI 505a In Year Collection Rate – NNDRLPI 507 Average time taken in days to clear correspondence – NNDRLPI 512 Housing Benefit overpayments recovered – Debt Recovery (The percentage oLPI 608 Increase the number of food establishments in the area which are broadLPI 611 % of premises licence applications determined under the 2003 Act withiLPI610 Drivers licence applications for a private hire/hackney carriage processeLPI609 Vehicle licence applications for a private hire/hackney carriage licence LPI 607 Increase in number of businesses that were satisfied with their interveLPI 205 Reduce overall crime by 3%LPI 422 Respond to the calls for assistance via the Lifeline equipment - within 3LPI 612 Environmental Health - complaints responded to within 5 daysLPI 613 Proportion of Environmental Health investigations completed within 30 LPI 623 Planning Enforcement - % of Top Priority cases responded to within targeLPI 624 Planning Enforcement - % of High Priority cases responded to within targLPI 625 Planning Enforcement - % of Standard Priority cases responded to withinLPI 620 % of planning enforcement case files closed within 8 weeks where there LPI 621 % of Planning Enforcement Notices served within 28 days of instructionLPI 622 Customer Satisfaction with the Planning Enforcement Service (increase LPI 302 Cost of accommodation per square metreLPI 303 Cost of accommodation per FTELPI 304 Energy Ratings of BuildingsLPI 307 Occupancy per FTELPI 530 Overdue Sundry Debt arrears (excl S106)LPI 531 Payment of CreditorsLPI 532 Treasury Management (Net rate of return on investments)LPI 805 Business Continuity plans cover all areas of the Council and are 100% upLPI 705i Top 5% of Earners: WomenLPI 702 Working Days Lost Due to Sickness AbsenceLPI 701 Percentage of appraisals

Partnership Targets Housing Benefit/Council Tax BenefitRight Time IndicatorNew Claims & Change Events Combined

LPI 107 Customer (applicant) SatisfactionLPI 108 Development Control - % of Appeals AllowedLPI 170 Bringing 5 empty properties back into use per annumLPI 110 Repeat HomelessnessLPI 171 Number of private sector homes occupied by vulnerable households ma

Contact Details:Type/Level Definition/description Frequency of Collectionb To monitor published service sta MonthlyPortfolio - reported t To monitor published service sta MonthlyPortfolio - reported t To monitor published service sta MonthlyPortfolio - reported t % measure of reliability of syste MonthlyPortfolio - reported t To ensure customers are dealt wiMonthlyPortfolio - reported t Project Management/ Monitoring MonthlyPortfolio - reported t Identify those service areas and MonthlyPortfolio - reported t Meet customer expectation. EnsuMonthlyPortfolio - reported t Ensure that the service offered mMonthlyPortfolio - reported t Allow the improvement of those prMonthlyPortfolio - reported t To measure the effectiveness of tMonthlyPortfolio - reported t To measure the efficiency or procMonthlyPortfolio - reported t To measure the efficiency of coll MonthlyPortfolio - reported t To measure the efficiency of coll MonthlyPortfolio - reported t To measure the efficiency of col MonthlyPortfolio - reported t To measure the efficiency of col MonthlyPortfolio - reported t To measure the efficiency of DebMonthlyPortfolio - reported to Members AnnualPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members AnnualPortfolio - reported to Members AnnualPortfolio - reported t % answered within 30 seconds MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members AnnualPortfolio - reported t (Office Accommodation) AnnualPortfolio - reported t (Office Accommodation) AnnualPortfolio - reported t (Office Accommodation) AnnualPortfolio - reported t (Office Accommodation) AnnualPortfolio - reported t To reduce level of sundry debt ouMonthlyPortfolio - reported t Timely payment of creditors MonthlyPortfolio - reported t To ensure that the council is maxMonthlyPortfolio - reported t Meet the legal requirements of th AnnualPortfolio - reported t Monitoring equality information AnnualPortfolio - reported t To ensure any underlying trends MonthlyPortfolio - reported t To ensure work undertaken by officAnnual

BACK TO CONTENTS PAGEr.marriott@harborough.gov.uk

Portfolio - reported t Satisfaction with Development CoMonthlyPortfolio - reported to Members MonthlyPortfolio - reported to Members AnnualPortfolio - reported to Members QuarterlyPortfolio - reported to Members Annual

Known Data Quality Any Further InformatioDepartment

Authority: High Peak Borough CouncilName: Vanessa Higgins

Reference IndicatorNI181 The time taken to process a) housing benefit new claims and b) change

% of calls answered% of complaints replied to within 10 days % of complainants satisfied with the way we handle complaints% of repeat complaints% of customer contacts that are carried out on-line% of planning appeals successfully defended

NI 157a Major planning applications determined within 13 weeksNI 157b Minor planning applications determined within 8 weeksNI 157c Other planning applications determined within 8 weeks

% of Council tax collected% of Business Rates Collected

NI 155 Number of affordable homes delivered (gross)NI 156 Number of households living in temporary accommodation Env 2 % of Council homes meeting the decent homes standard

Average time taken to re-let local authority housing (minor voids)Average time taken to re-let local authority housing (major voids)Average response time to request for repairThe number of vacant properties returned to occupation Sickness Absence (Ave days per FTE) Total CO2 emissions from the Council

NI 191 Residual household waste per householdNI 192 Percentage of Household Waste sent for reuse, recycling and compostinNI 196 fly tipping - a) No. of incidents NI 196 fly tipping - b) No. of enforcementsEnv 8 % of 'hot spot' area inspections achieving a B+ grading (litter, detritus, do

Total no. of visits to the Council's websiteTotal no. of visits to the Council's tourism related pages% of food premises that are compliant with legislationNo. of visits to the Council's leisure facilities

PC1 perception of key community groups of their relationship with the CouncilPC2 The effectiveness of the Council's strategic partnershipsVFM1 External funding as a % of Council spendVFM2 Ratio of planned to responsive repairsVFM3 No. of interactions dealt with outside standard contact channelsVFM4 The average rating by customers of 'how easy it is to access council servVFM5 Average self assessed motivation level amongst staffVFM6 staff appraisal outcomes (% meeting / exceeding / failing targets)VFM7 % of industrial and retail assets that are occupiedVFM8 Usage of Council assets by community groups (no.s of groups in no.s of VFM10 usage of sports pitchesReg 1 % of residents in employmentReg 2 No. of jobs in the BoroughReg 3 Unemplyment amongst residentsReg 4 No. of new businessesReg 5 % of empty properties in town centresReg 6 Private sector investmentReg 7 No. of empployment and skills charter agreements achievedReg 8 Day visitors to the BoroughReg 9 Overnight visitor stays in the BoroughReg 10 Visitor spend in the Borough

Reg 11 Occupancy levels of markets (indoor and outdoor)Reg 14 % of planning breaches where initial action taken within 13 wksReg 16 satisfaction of users with the planning application processReg 17 % of council-run car parks accredited under the Safe Parking SchemeReg 18 % of council-run car parking spaces designated for people with disabilitieReg 19 % of targeted car park income collectedReg 20 satisfaction with car parking provisionEnv1 % of adaptations for people with disabilities approved within 6 months ofEnv3 The average cost of maintaining council homes to the decent homes staEnv4 Satisfaction with disabled adaptationsEnv5 resident satisfaction with the waste collection serviceEnv6 The no. of allotment plotsEnv9 % of 'high risk' premises interventions carried out 'on time' (includes H&Env10 % of category 1 housing disrepair hazards which are investigated and aEnv11 % of leisure users who are a) disabled and b) aged over 65

% of rent collectedCurrent tenants in arrears (No.s by debt)Former tenants in arrears Current tenant arrears (% of rent roll)Former tenant arrears (% of rent roll)

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate Objective Deleivery Plans MonthlyCorporate Objective DeAbandonment rate MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Desurvey QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Decaptured via CRM QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans MonthlyCorporate Objective Desurvey AnnuallyCorporate Objective Desurvey AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deuse of e-bus etc AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deuse of rating lists QuarterlyCorporate Objective Delong term measure to 2015 AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans Annually

BACK TO CONTENTS PAGEvanessa.higgins@highpeak.gov.uk Tel 01538 528592

Corporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans AnnuallyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans QuarterlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans MonthlyCorporate Objective Deleivery Plans Monthly

Known Data Quality Any Further InformatioDepartmentMember DashboardMember Dashboard

Member Dashboard

Member DashboardMember DashboardMember Dashboard

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Authority: Hinckley & Bosworth Borough CouncilName: Cal Bellavia

Reference IndicatorLEH02 Envoronmental Health Dept Response to service request within 2 workinLEH16 Satisfaction with Environmental Health Services.NI185 CO2 reduction from Local Authority operationsNI191 Residual household waste per household LHE41 Number of local authority parks with a green flag awardBV086 Cost of Household Waste CollectionBV119e Satisfaction with Cultural and Recreational activities: Parks/Open SpaceBV89 Satisfaction with cleanlinessBV90a Satisfaction with Waste CollectionBV90b Satisfaction with Waste RecyclingQOL2 % of residents who think that for their local area, over the past three QOL4 Satisfaction with how well maintained the parks are in Hinckley & BosworQOL5 Satisfaction with play areas in the parksLHE20a Percentage of reported Fly Tips Collected within 5 DaysLGM1 % of Grounds Maintenance sites meeting the Quality criteriaR&R1a Total Number of justified missed binsNI192 Percentage of household waste sent for reuse, recycling and compostingNI195a Improved street and environmental cleanliness (levels of litter) NI195b Improved street and environmental cleanliness (levels of detrius)NI195c Improved street and environmental cleanliness (levels of graffiti)NI195d Improved street and environmental cleanliness (levels of fly posting) BV008 Percentage of Invoices Paid on TimeLRBP1 Council Tax in - year collection rateLRBP3 NNDRs in - year collectionLRBP8 Processing of new benefit claimsLRBP9 Processing of Change of Circumstances (days)LI008 Percentage of Invoices (local businesses) Paid on Time (Within 10 Days)LRBP7 Housing Benefit overpayments collection rateLRBP11 Number of successful fraud prosecution & sanctionsBV204 Planning AppealsBV066a Rent Collection and Arrears RecoveryBV066d Rent Collection and Arrears Recovery - EvictionsLI157d % of planning performance agreements made that are completed within LIB070bi % of enforcement complaints acknowledged within 3 daysLIB070bii % of enforcement complaints responded to within 15 working daysLCD60 Building Control Completion Certificates sent within 7 working days of fiLCD61 Building Control Full Plans determined and returned within 5 weeks or 2LCD62 Building Control Receipts sent out within 4 working days from depositNI157a Processing of planning applications as measured against targets for majoNI157b Processing of planning applications as measured against targets for minoNI157c Processing of planning applications as measured against targets for otherLI151 Unemployment rateLI152 % people on key out of work benefits (16 - 64)SAP15 Total attendances at programmes in the Sport & Activity Commissioning SAP16 Value for money based on attendances at programmes in the Sport & PhySAP17 Total participants at programmes in the Sport & Physical Activity CommiSAP18 Total attendances at programmes (Commissioning funds only) in the SpoSAP19 Value for money based on attendances (Commissioning funds only) at prLHE32a % Licenses issued in 30 days (excluding hackney carriage driver licenseLHE32b % Hackney Carrage Driver Licences issued within 60 daysLI175 No of hate crimes in the borough reported across all agencies

LI184 Food establishments in the area which are broadly compliant with food hLI20 Total recorded crime offences -NI15 Serious violent crime rateNI16 Serious acquisitive crime rateNI20 Assault with injury crime rateNI8 Adult participation in sport & Active recreation BV119a Satisfaction with Cultural and Recreational activities: Sports/Leisure faciliLHS212a Average Time to Re-let Local Authority Housing (Sheltered Housing)LHS212b Average Time to Re-let Local Authority Housing (General Needs HousingLHS213 Housing Advice Service: preventing homelessnessNI142 Percentage of vulnerable people who are supported to maintain independNI156 Number of households living in Temporary AccommodationNI159 Supply of ready to develop housing sitesNI154 Net additional homes provided NI155 Number of affordable homes delivered (gross)NI158 % non-decent council homes LHS20 % of Customers satisfied with repairsBV03 Overall Satisfaction with what Council Authority do.BV012 Working Days Lost due to Sickness AbsenceLCUS1a calls answered within 45 seconds Customer Services/contact centreLCUS1b Lost calls Customer Services/contact centreLCUS3 Ensure an appropriate person will see the customer within 10 minutes CLCUS6a Customer satisfaction on the telephone Customer Services/contact centrLCUS6b Customer satisfaction - face to face Customer Services/contact centreLCUS6c Customer satisfaction with web services Customer Services/contact centBV002a(i) Equality Framework for Local GovernmentBV016a Percentage of Employees with a DisabilityBV017a Ethnic minority representation in the workforce - employees

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate Measures response to service rq AnnualCorporate Measures response to service rq AnnualCorporate As per old National Indicator gu AnnualCorporate As per old National Indicator gu QuarterlyCorporate Monitors standard of parks AnnualCorporate As per old (2007/08) best value AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Source: Citizens Panel survey AnnualCorporate Measures how good the council is MonthlyCorporate Locally developed criteria based MonthlyCorporate Measures missed bins where the f MonthlyCorporate As per old National Indicator gu MonthlyCorporate As per old National Indicator gu Every 4 monthsCorporate As per old National Indicator gu Every 4 monthsCorporate As per old National Indicator gu Every 4 monthsCorporate As per old National Indicator gu Every 4 monthsCorporate As per old (2007/08) best value MonthlyCorporate Measures how much council tax is MonthlyCorporate Measures how much NNDRs is coll MonthlyCorporate Measures the processing times of MonthlyCorporate Measures the processing times of MonthlyCorporate Measures the flow of outstanding MonthlyCorporate Measures percent recovered fro QuarterlyCorporate Measures number of fraud and san QuarterlyCorporate As per old (2007/08) best value QuarterlyCorporate As per old (2007/08) best value QuarterlyCorporate As per old (2007/08) best value QuarterlyCorporate Measures performance against the QuarterlyCorporate Development Control PI MonthlyCorporate Development Control PI MonthlyCorporate Development Control PI MonthlyCorporate Development Control PI MonthlyCorporate Development Control PI MonthlyCorporate As per old National Indicator gu MonthlyCorporate As per old National Indicator gu MonthlyCorporate As per old National Indicator gu MonthlyCorporate From "NOMIS" web site (official la Every 6 monthsCorporate From "NOMIS" web site (official la Every 6 monthsCorporate Monitors locally developed plan th Every 6 monthsCorporate Monitors locally developed plan th Every 6 monthsCorporate Monitors locally developed plan th Every 6 monthsCorporate Monitors locally developed plan th Every 6 monthsCorporate Monitors locally developed plan th Every 6 monthsCorporate Monitors issuing of licences QuarterlyCorporate Monitors issuing of licences QuarterlyCorporate Source: County Council crime d Quarterly

BACK TO CONTENTS PAGEcal.bellavia@hinckley-bosworth.gov.uk (tel 01455 255795)

Corporate As per old National Indicator (N QuarterlyCorporate Source: County Council crime d MonthlyCorporate As per old National Indicator g MonthlyCorporate As per old National Indicator g MonthlyCorporate As per old National Indicator g MonthlyCorporate As per old National Indicator gu AnnualCorporate Source: Citizens Panel survey AnnualCorporate Monitors Re-let process MonthlyCorporate Monitors Re-let process MonthlyCorporate Monitors how many presentations MonthlyCorporate As per old National Indicator gu QuarterlyCorporate As per old National Indicator gu QuarterlyCorporate As per old National Indicator gu AnnualCorporate As per old National Indicator gu Every 6 monthsCorporate As per old National Indicator gu Every 6 monthsCorporate As per old National Indicator gu AnnualCorporate Measures tenant satisfaction with MonthlyCorporate Source: Citizens Panel survey AnnualCorporate As per old (2007/08) best value MonthlyCorporate Measures process times of Custo MonthlyCorporate Measures process times of Custo MonthlyCorporate Measures process times of Custo MonthlyCorporate Measures process times of Custo MonthlyCorporate Measures process times of Custo MonthlyCorporate Measures process times of Custo MonthlyCorporate As per old (2007/08) best value QuarterlyCorporate As per old (2007/08) best value QuarterlyCorporate As per old (2007/08) best value Quarterly

Known Data Quality Any Further InformatioDepartment

Reporting deadlines always delayed due to County Council not providing on time

Reporting deadlines always delayed due to County Council not providing on timeReporting deadlines always delayed due to County Council not providing on timeReporting deadlines always delayed due to County Council not providing on timeReporting deadlines always delayed due to County Council not providing on time

Authority: Mansfield District CouncilName: Colin Page

Reference IndicatorAV1 To respond/investigate vehicles to reports of abandoned vehicles within AV2 To remove vehicles deemed to be abandoned within 1 working dayBC1 Appraise Building Regulations within 3 weeksBC2 Respond to all reported dangerous structures within 24 hoursBC3 Issue or refusal of Demolition Notices within 10 working days.BE1 Maintain and improve ICCM Charter for the Bereaved score - CemeterieBE2 Maintain and improve ICCM Charter for the Bereaved score - CrematoriBE3 Ensure compliance with Environment Permitting (England & Wales) ReguBSU3 % by value of undisputed invoices paid within 10 daysBSU5 % of creditors paid by BACSCOM2 % of residents who feel informed of council servicesCOM3 Staff satisfaction with the council intranetCOM4 % staff feeling informed of council decisionsCP BSU 2 % by number of undisputed invoices paid within 10 daysCP BSU 4 Average number of days taken to pay each undisputed invoiceCP COM 1 % of residents who feel that the Council provide good value for moneyCP COM 5 Overall satisfaction with the way the council runs thingsCP CS 1 To reduce the rate per 1,000 population of 'All Crime' by 23% over the CP CS 2 Percentage of residents who feel safe when outside in the local area durCP CS 3 Percentage of residents who feel safe when outside in the local area duriCP CS 5 % of successful fly tipping prosecutionsCP CS 6 To reduce the rate per 1,000 population of 'Violence Against a Person' wCP CS 7 To reduce the number of reports of Antisocial Behaviour to police by 1CP CS 8 To reduce the number of reports of Criminal Damage by 8% in year 201CP HR 4 Average days lost to sickness (FTE)CP HSG 1 Satisfaction with overall services provided by landlord servicesCP HSG 10 % of all complaints dealt with within timescalesCP HSG 11 Average time taken to re let a council property when it becomes vacantCP HSG 39 Proportion of rent collectedCP HSG 54 Number of affordable homes deliveredCP HSG 55 Number of private sector empty homes brought back into useCP HSG 62 % of vulnerable people achieving independent livingCP HSG 63 Average length of time for clients that are owed a duty spend in tempoCP HSG 64 Number of households living in temporary accommodationCP HSG 71 % of new tenancies sustained for 12 monthsCP HSG 72 % of new tenancies sustained for 2 yearsCP HSG 82 % of vulnerable people who are supported to maintain independent livingCP HSG 83 The proportion of vulnerable households living in decent homes in the priCP HSG 90 % of tenants that believe that incidents of Anti Social Behaviour has decCP NI 157(i) Processing of planning applications (Major)CP NI 157(ii) Processing of planning applications (Minor)CP NI 157(iii) Processing of planning applications (Other)CP NI 16 To reduce the rate per 1,000 population of 'Serious Acquisitive Crime' CP NI 17 Perceptions of anti-social behaviourCP NI 184 Food establishments in the area which are broadly compliant with food hCP NI 191 Residual household waste per householdCP NI 192 Household waste sent for reuse, recycling and compostedCP NI 195(i) Improved street and environmental cleanliness (levels of litter)CP NI 195(ii) Improved street and environmental cleanliness - levels of detritusCP NI 195(iii) Improved street and environmental cleanliness - levels of graffitiCP NI 195(iv) Improved street and environmental cleanliness - fly posting

CP NI 4 % of people who feel they can influence decisions in their localityCP NI 41 Perceptions of drunk or rowdy behaviour as a problemCP NI 42 Perceptions of drug use or drug dealing as a problemCP NI 5 Overall/general satisfaction with local areaCP NI 8 Adult participation in sport and active recreationCP PP 1 New Employment FloorspaceCP PP 2 New Retail Development UnitsCP PP 4 Monitoring of Net additional homes (PSA 20)CP PS 1 Percentage occupancy levels of commercial propertyCP RBCS 1a Time taken (in days) to process Housing Benefit/Council Tax Benefit neCP RBCS 5 Contact Centre - Percentage of calls answeredCP RBCS 6 Official complaints received by the CouncilCP RED 1a Unemployment Rate (Percentage of the resident population aged 16 - 64CP RED 1b Unemployment Rate (Percentage of the economically active)CP RED 2 Average Full Time EarningsCP SC 1 No. of Incidents of Fly TippingCP TCM 1 Town Centre footfallCP TCM 2 Town Centre overall vacancy rateCS1 To reduce the rate per 1,000 population of 'All Crime' by 23%CS4 Number of fly tipping enforcement actions takenCS6 To reduce the rate per 1,000 population of 'Violence Against a Person' wCS7 To reduce the number of reports of Antisocial Behaviour to police by 10CS8 To reduce the number of reports of Criminal Damage by 8%DC1 % of appeals allowed against Authority’s decision to refuse planning perDC2 % of Conservation Areas with an up to date character appraisalDC3 Preliminary enquiries responded to within 4 weeksDC4 Conditions discharged within 8 weeksDEM1 Percentage of agendas issued five clear working days before the meetinDEM2 Percentage of Executive decisions notices issued withing two working dDEM3 Percentage of Planning Committee minutes issued within five working daDEM4 Percentage of minutes for Council, Select Commissions and other StatutEH1 Reactive work – response to service requestsEH2 Investigation of notifiable infectious diseases and outbreaks within a setEH3 Food sampling – Commitment to participate in relevant NottinghamshireEH4 Inspection of High Risk (Cat A and B1) inspectionsEH5 HSE Fit 3 Campaign - completion of programmeEH6 Inspection programme for animal welfare establishments, massage and spEH7 Enforcement of smoke free legislation – response to service requests – EH8 Assessment of land in detail for contamination, completion of assessment oELS1 Turnout at electionsELS2 Response rate to Annual CanvassEP2 Maintain Air Quality Monitoring Regime for districtEP3 Risk based inspection programme for Prescribed ProcessesEP4 Produce annual Air Quality report and action plans agreed by Portfolio FL1 Vehicles serviced within 2 days of due dateFL2 Percentage of taxi inspections completed to satisfactionHR1 The % of top earners that are womenHR2 The % of top earners from BME groupsHR3 The % of top earners with a disabilityHR5 The % of employees declaring/declared they are disabled as per DDAHR6 The % of employees from BME groupsHSG100 % of customers satisfied with the disabled adaptations service (Disabled FHSG101 % of customers satisfied with the disabled adaptations service (CouncilHSG102 Satisfaction with the Housing Advice Service

HSG103 Satisfaction with the Temporary Accommodation ServiceHSG104 Satisfaction with the Long Term Support ServiceHSG105 Satisfaction with the Capital Works ProgramHSG106 Satisfaction with Planned Maintenance ServiceHSG107 Satisfaction with the Money Advice ServiceHSG108 Satisfaction with Welfare Rights ServiceHSG12 % of management properties vacantHSG13 Number of management properties vacantHSG14 Number of non management voidsHSG15 % of rent lost through vacant dwellingsHSG16 Total number of households on housing registerHSG17 Number of households in housing need on housing register re-housed iHSG18 Number of housing applications received – HomefinderHSG19 No. of applications received - Multi- Agency Rented SolutionsHSG2 Satisfaction that the Council listens to your views and acts upon themHSG20 Average time taken to register an application - HomefinderHSG21 Average time taken to register an application - Multi- Agency Rented SolHSG22 Number of households housed through the Multi- Agency Rented SolutiHSG23 % of tenants satisfied with the condition of their propertyHSG24 % of LA dwellings which were non-decent at the start of the yearHSG25 Number of properties where improvement works have been completedHSG26 Number of gas safety certificates outstanding at the end of a periodHSG27 % of tenants satisfied with the repair and maintenance serviceHSG28 % of urgent responsive repairs completed within timescaleHSG29 Average time in working days to complete a non urgent repairHSG3 % increase in the number of services changed as a result of involvement aHSG30 % of batched repairs completed within timescaleHSG31 % of repairs completed in locally set timesHSG32 % of internal repairs carried out by appointmentHSG33 Total number of injunctions granted for Anti Social BehaviourHSG34 % of appointments made and keptHSG35 % of repairs completed right first timeHSG36 % expenditure on planned to responsive maintenanceHSG37 Proportion of expenditure on emergencies and urgent to non urgentHSG4 Are you aware of Council published service standardsHSG40 Level of arrears expressed in £'sHSG41 Level of former tenant arrears expressed in £'sHSG42 Level of District Heating arrears expressed in £'sHSG43 Level of Garage arrears expressed in £'sHSG44 Rent written off as a % of the annual rent rollHSG45 % of tenants more than 35 days in rent arrearsHSG46 Number of notices served for rent arrearsHSG47 % of tenants evicted as a result of rent arrearsHSG48 Average weekly management costHSG49 Number of private sector homes made free from Cat 1 hazardsHSG5 Are you aware of how to challenge the councils published service standaHSG50 Average time between initial property inspection and the service of an infHSG50a Average time taken between re-inspection/inspection and the service of aHSG50b Average time taken to inspect following a disrepair enquiry from the privaHSG51 % of eviction cases responded to in 2 daysHSG52 % of private sector housing advice cases responded to within three workHSG53 Number of private sector housing advice cases responded toHSG56 Number of private sector empty homesHSG57 Number of private sector homes vacant for more than 6 months

HSG59 Average SAP rating dwellingsHSG6 Satisfaction with how Council dealt with the complaintHSG60 Number of properties where energy efficiency works have been completedHSG61 % of tenants satisfied with their neighbourhoodHSG62 % of people achieving independent livingHSG66 Average time taken to make a section 184 decisionHSG67 Average time to be offered a property after a section 184 decisionHSG68 % of clients prevented from becoming homelessHSG69 Total number of clients presenting themselves as homelessHSG7 Total number of complaints receivedHSG70 Number of clients per month where homelessness was preventedHSG73 % of new tenant visits undertaken within 6 weeksHSG74 Number of tenancies receiving tenancy supportHSG75 Number of tenancies receiving money adviceHSG76 Number of tenancies receiving welfare rights adviceHSG77 Number of tenancies terminatedHSG78 Number of tenancies abandonedHSG79 Total number of evictions for rent arrears/tenancy chargesHSG8 Number of stage 1 complaints dealt with within timescaleHSG80 Total number of evictions for Anti Social BehaviourHSG81 Total number of evictions for two or more breaches of tenancyHSG82 % of vulnerable people who are supported to achieve independent livingHSG84 Number of homes adapted to meet needsHSG85 Number of Disabled Facilities Grant’s completedHSG86 Number of Council House Adaption completed (over £1000)HSG87 Number of Council House Adaption’s completed (under £1000)HSG88 Average length of time taken to complete an adaptation (under £1000)HSG89 Number of concerns received regarding safeguardingHSG9 Number of stage 2 complaints dealt with within timescaleHSG91 Total number of new cases Anti Social Behaviour recordedHSG92 % of closed cases that have been resolved (Anti Social Behaviour)HSG93 % of tenants satisfied with the the way their Anti Social Behaviour complaHSG94 Satisfaction with the repairs and maintenance serviceHSG95 Satisfaction with the gas servicingHSG96 Satisfaction with access to accommodationHSG97 Satisfaction with the allocation and lettings processHSG98 Satisfaction with the condition of the property when letHSG99 % of customers satisfied with the disabled adaptations service (CouncilIA1 % of Audit recommendations agreed with management that satifactorily IA10 % of Audit reviews making high risk recommendationsIA11 % of audit recommendations classed as high riskIA12 % of planned audit reviews completed in the financial yearIA2 % of Unproductive timeIA3 % of Draft audit reports finalised within 10 working days of closure meeIA4 % of Individual audit reviews completed within target days or approved IA5 % of Returned Client Satisfaction Surveys with overall assessment of gooIA6 % of Audit time spent on Support / Development / Consultancy workIA7 % of Audit reviews raising repeat issuesIA8 No of Breaches of the Council’s Financial RegulationsIA9 Number of breaches of Contract Procedure RulesICT1 Percentage of helpdesk calls resolved within agreed timescaleLAC22 Leisure Development - No. of new Get Active referralsLAC23 Leisure Development - No. of targeted awareness sessionsLCE3 Leisure Centres - No. of visits

LCE6 Leisure Centres - No. of visits - all centresLCE7 Leisure Centres - No. Ultimate Card holders – new/renewLCE8 Leisure Centres - No. Bonus Card holders – new/renewLCE9 Leisure Centres - No. DD Card holders – newLDP3 Number of new volunteers (Male & Female) created through the Sports FaLDP4 Number of participants with disabilities participating in sport through the LDP6 New qualified coaches (male and female).LDP9 No. of activity sessions targeting young people at risk of becoming disaffLEG1 Percentage of invoices to be authorised and passed to BSU within 24 hourLEG10 Percentage of Draft documentation for sales, contracts and leases draftedLEG11 Percentage of other advice/action within 10 working days of full instructiLEG12 Percentage of debt collection proceedings issued within 10 working days ofLEG13 Percentage of all Council unregistered land and properties registered atLEG14 % of Local Searches completed within 3 daysLEG15 Percentage of the Land Charges Register computerisedLEG2 Percentage of customers expressing overall satisfaction with the serviceLEG3 Percentage of customers expressing satisfaction case by caseLEG4 Percentage of customers expressing satisfaction for FOI responsesLEG5 Percentage of new instructions acknowledged within 5 working days.LEG6 Percentage of injunctions for violence or threat of violence to be issued wiLEG7 Percentage of on notice injunctions and Anti Social Behaviour issued withiLEG8 Percentage of on civil proceedings (excluding injunctions and Anti SocialLEG9 Percentage of rent possession issued for the block list requestedLMU1 Museum - No. visits & usages - absoluteLMU2 Museum - No. of visits - absoluteLMU3 Museum - No. pupils in organised school groupsLPT1 Theatre - Percentage attendance on ticket salesLPT2 Theatre - No. of users (total)LPT3 Theatre - No. of users (ticket sales)NI152 Working age people on out of work benefitsNI16 To reduce the rate per 1,000 population of 'Serious Acquisitive Crime' bNI195(i) Improved street and environmental cleanliness - levels of litterPOS1 Reduce carbon footprint of Parks servicePOS2 Increase number of minority groups who use the parks and open spacesPP3 Housing Market Activity (To maintain a 5 year supply + 20%)PP5 Suply of ready to develop housing sites CLG DSO (5 year supply assumePS2 Annual revenue generated - CommercialPS3 Annual revenue generated - RetailPS4 Annual revenue generated - IndustrialPS5 Annual Revenue generated - Housing - Non residentialPS6 Amount of capital receipts raised through land and property disposalsRBCS1b Percentage of new claims processed within 14 days of all information reRBCS2 Number of sanctions taken against fraudstersRBCS3 Percentage of Council Tax collected during the year it should have been RBCS4 Percentage of National NNDRs collected during the year it should have RM1 Develop satisfaction questionnaire following training and accident invesRM2 Exercise/review the Emergency PlanRM3 Business continuity plans monitoring and updating, % of service areas wRM4 Health and Safety policy review, annual review with report to CMTRM5 H&S Audits (Including Staff well being questionnaire development) complRM6 Identification of all risks (Legionella, Anti Social Behaviourestos, Fire)SC2 % fly tipping notifications removed in 2 working daysSC3 User satisfaction with the Street Cleansing ServiceTCM3 Monitor Market usage (stalls occupied per year)

TCM4 Monitor Market incomeTCM5 Monitor Car Park usageTCM6 Monitor Car Park incomeTCM7 Monitor Shopmobility usageTS1 Register planning applications within 3 days of receipt of applicationTS2 Issue consultations within 5 working days of receipt of applicationTS3 Respond to Householder Preliminary Enquiries (HE1's) within 15 working

Contact Details:Type/Level Definition/description Frequency of CollectionService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan YearsService Plan YearsService Plan YearsService Plan QuartersService Plan QuartersService Plan YearsService Plan YearsService Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan YearsCorporate Plan QuartersCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan MonthsCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan Quarters

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Corporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan YearsCorporate Plan QuartersCorporate Plan QuartersCorporate Plan QuartersService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan YearsService Plan MonthsService Plan MonthsService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan YearsService Plan YearsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan YearsService Plan YearsService Plan YearsService Plan YearsService Plan YearsService Plan MonthsService Plan MonthsService Plan Months

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Service Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan YearsService Plan QuartersService Plan QuartersService Plan YearsService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan QuartersService Plan MonthsService Plan MonthsService Plan YearsService Plan YearsService Plan YearsService Plan YearsService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan YearsService Plan QuartersService Plan QuartersService Plan QuartersService Plan QuartersService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan YearsService Plan Months

Service Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan MonthsService Plan Months

Known Data Quality Any Further InformatioDepartment

Authority: Melton BCName: Stewart Tiltman

Reference IndicatorBV002a(i) Equality Framework for Local Government

BV008 Percentage of Invoices Paid on TimeBV009 Percentage of Council Tax CollectedBV010 Percentage of NNDRs CollectedBV012 Working Days Lost due to Sickness Absence

BV016a Percentage of Employees with a DisabilityBV017a Ethnic minority representation in the workforce - employeesBV066a Rent Collection and Arrears RecoveryBV076d Housing Benefit Security - Prosecutions and SanctionsBV078a Speed of Processing: New Housing Benefit/Council Tax Benefit Claims

BV079b (i) Percentage of Recoverable Overpayments Recovered (Housing Benefit)BV212 Average Time to Re-let Local Authority HousingBV214 Proportion of households accepted as statutorily homeless who were acceNI008 Adult participation in sport & Active recreationNI154 Net additional homes providedNI155 Number of affordable homes delivered (gross) NI156 Number of households living in Temporary AccommodationNI158 % non-decent council homesNI159 Supply of ready to develop housing sitesNI181 Time taken to process Housing Benefit/ Council Tax Benefit new claimsNI191 Residual household waste per household NI192 Percentage of household waste sent for reuse, recycling and compostingNI193 Percentage of municipal waste land filled

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate AnnualCorporate Annual

BACK TO CONTENTS PAGEstiltman@melton.gov.uk

Known Data Quality Any Further InformatioDepartment

Will be derived from 2 locally collected indicators in Leicestershire, LI 15, LI 16

Authority: Newark and Sherwood District CouncilName: Jayne Middleton

Reference IndicatorHR_CI1 Average No. of Sick days per FTE - Whole CouncilHR_CI2 Cost of Sickness Absence - Whole Council TotalHR_CI3 Cost of Sickness Absence per FTE - Whole Council TotalHR_CI5 No. of FTE Days Lost to Sickness AbsenceASS-MAN_MI01 % of client satisfaction with service delivery (Commercial Property)ASS-MAN_MI02 % of invoiced rent received - Commercial PropertyASS-MAN_MI03 % of units occupied - Commercial PropertyAUDIT_MI01 % of current year plan audits completed to final reportAUDIT_MI04 % of client satisfaction with a "good" or "Excellent" score - AuditAUDIT_MI05 % of Audit plan completedAUDIT_MI06 % of Audits completed - Key Financial SystemsB-CNTRL_MI01 % of Building Regulation applications acknowledged within 3 working daB-CNTRL_MI02 % of Building Regulation applications checked within 15 working daysB-CNTRL_MI05 % of full plans Building Regulation applications determined within the staB-CNTRL_MI06 % of full plans Building Regulation applications assessed within 10 workiADMIN_MI02 % of mail that did not meet the Clean Mail criteria - 2nd ClassCOM-SAF_MI01 % of client satisfaction with service delivery - Anti Social BehaviourCOM-SP-ART_MI No. of new VISPA volunteers - Under 16COM-SP-ART_MI No. of VISPA volunteer coaches - general qualifiedCOM-SP-ART_MI No. of VISPA volunteer coaches - MaleCOM-SP-ART_MI No. of Community Centre audits completedCOM-SP-ART_MI No. of GP referrals recruited onto leisure center referral programsPERF_MI01 % of Business Units satisfied with the support provided by the PerformanPERF_MI02 % of follow ups with Business Managers following a decline in key PI peBV212 Avg. time to re-let local authority housingNI158b & BV184a% non-decent council homesNSH_MI11 Amount of arrears as % of rent debit.PARKS_MI02 % of key parks & open spaces meeting litter standardsPARKS_MI04 % of customer satisfaction - Green Flag accredited ParksREV&BEN_MI09 No. of days to process new Housing / Council Tax Benefit claims - indivREV&BEN_MI10 No. of days to process changes of circumstances for Housing / Council TaCUST-SERV_LI02Total no. of calls filtered to contact centre via 650000 auto attendantCUST-SERV_LI08Average response time for calls filtered to contact centre via 650000 autCUST-SERV_LI09No. of customer face to face enquiries - Town HallCUST-SERV_LI10Avg customer face to face enquiry waiting time - Town HallCUST-SERV_LI11Avg length of customer interview - Town HallCUST-SERV_MI0 % of calls filtered to contact centre via 650000 - answeredCUST-SERV_MI0 % of calls filtered to contact centre via 650000 - answered within 20 secCUST-SERV_MI0 % of calls filtered to contact centre via 650000 - abandonedDEM-SERV_MI01Compliance with Electoral Commission performance standards - RegistraDEM-SERV_MI02Compliance with Electoral Commission performance standards - ElectionNI157a % of planning applications determined within the statutory deadline: MajoNI157b % of planning applications determined within the statutory deadline: MinoNI157c % of planning applications determined within the statutory deadline: OtheENV-H_MI01 % of responses to service requests within target time - Pest Control & AENV-H_MI02 % of service requests responded to within target time - Proactive teamENV-H_MI03 % of service requests responded to within target time - Reactive teamENV-H_MI04 % of satisfaction with service delivery - Environmental HealthFIN-SERV_MI01 % of invoices for commercial goods & services paid on time YTDFIN-SERV_MI02 Payroll cost per employeeFIN-SERV_MI03 Cost of paying standard supplier invoice

GRO-AD_MI01 % of enquiries decided within 15 working days - Householder Planning eGRO-AD_MI02 % of validated applications decided within 42 working days- trees in conGRO-AD_MI03 Attainment of LLPG Authority Dataset Delivery Improvement Schedule aGRO-AD_MI04 % of land charge searches returned to customer in 6 working daysGRO-DEL_LI01 No. of visitors to Tourist Information CentresHSG-OPT_MI01 No. of successful homelessness prevention casesHR_BI01 % Cost of the HR function against organisational running costHR_BI04 Average Staff Training Days per FTEHR_BI06 % of the total organisational pay bill - learning & development costsHR_BI07 % of the total organisational pay bill - agency worker costsHR_BI12 % of employees that are still in post after 12 months serviceHR_LI03 % of staff turnoverICT_MI01 % of calls resolved by the ICT Service DeskICT_MI02 % of ICT systems available within working hoursICT_MI03 % of ICT systems unavailable within working hoursLEGAL_BI01 Cost of Legal function as % of organisational running costsLEGAL_BI02 Cost of Legal function as % of organisational running costs - (net of exteLEGAL_BI06 Cost of the Legal function per FTE employeeLEGAL_BI08 No. of complaints received per legal employeeLEGAL_BI10 % of FTE legal employees that are Professional qualifiedLEGAL_BI12 Avg. score for Legal Commissioner/user satisfaction indexL-CEN_LI03 No. of Leisure Centre facility Tours CompletedL-CEN_LI04 No. of membership sales resulting from Leisure Centre facility toursL-CEN_MI02 % of direct debit yield per month compared to national averageL-CEN_MI03 Live Leisure Centre Membership base (adults)L-CEN_MI04 Live Membership base (children) - TotalL-CEN_MI05 % of membership sales against facility toursL-CEN_MI11 % of Leisure Centre member cancellations - AdultL-CEN_MI16 % of Leisure Centre member cancellations - Children CoursesL-CEN_MI20 % of Leisure Centre member cancellations - ChildrenMKT&COM_LI01 No. of requests for information - FOI/DP/EIR regulationsMKT&COM_MI02 % of media enquires completed within media deadlineMKT&COM_MI03 % of requests for information responded to within deadline - FOI/DP/EIRMKT&COM_MI04 % of compliance notices issued to NSDC by Information CommissionerMUSEUM_MI01 No. of hours work undertaken by volunteers - MuseumsMUSEUM_MI02 No. of Visitor / Users - MuseumsMUSEUM_MI04 No. of Museum & Heritage Visitors - School pupilsMUSEUM_MI08 No. of users taking part in Museum & Heritage activities - OutreachMUSEUM_NEW M% of Satisfaction with Service Delivery - Museums & HeritagePROC_MI01 No. of Trade Creditor Invoices processedPROC_MI03 No. of NSDC Trade Creditor Invoices - Low ValueBV9 % of Council Tax collectedBV10 % of NNDRs collectedREV&BEN_MI06 Avg. No. of days between raising sundry debtor invoice to paymentNI155 No. of new affordable homes builtNI196 Improved street and environmental cleanliness score – fly tippingNI192 % of household waste sent for reuse, recycling and compostingNI195a % Improvement in street and environmental cleanliness - LitterNI195b % Improvement in street and environmental cleanliness - DetritusWASTE _MI05 No. of missed bin collections not subsequently collected within 1 workingWASTE_MI07 No. of missed domestic bins per 100,000 householdsWASTE_MI08 Response times for street sweeping requestsWASTE_MI011 Response times for fly tipping reportsWASTE_MI012 No. of missed domestic bins per 100,000 households - Assisted Collecti

Contact Details:

Type/Level Definition/description Frequency of CollectionNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined BiennialNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined YearlyNot yet defined QuarterlyNot yet defined YearlyNot yet defined QuarterlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined QuarterlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined MonthlyNot yet defined QuarterlyNot yet defined Quarterly

BACK TO CONTENTS PAGEjayne.middleton@nsdc.info (01636) 655313

Not yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined YearlyNot yet defined YearlyNot yet defined QuarterlyNot yet defined YearlyNot yet defined QuarterlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined YearlyNot yet defined YearlyNot yet defined QuarterlyNot yet defined YearlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined YearlyNot yet defined YearlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined QuarterlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined MonthlyNot yet defined Monthly

Known Data Quality Any Further InformatioDepartment

Authority: North West Leicestershire District CouncilName: Ketan Mehta

Reference IndicatorCS-SP-CS-01 Number of Paying Visitors for Museum and Boat tripsCS-SP-CS-02 Number of Tourist Information Centre Enquiries CS-TP-CS-01 Number of hours delivered through Positive Futures staffCS-TP-CS-02 Number of projects commissioned through PAYPCS-TP-CS-03 Number of young people consulted on issues that affect themCS-TP-CS-04 Number of Organisations supported by the Councils Grants ProcessCS-TP-CS-05 Average Cultural Services Satisfaction RatesCS-TP-CS-06 Amount of External funds secured CS-TP-CS-07 Number of Twitter followers on www.somewherenicetogo.co.uk websiteCS-SP-EH-01 Percentage of food establishments within the District deemed to broadlyCS-SP-EH-02 Percentage of vehicles passing the 'on the spot' depot inspection first tiCS-SP-EH-07 Number of firework displays within voluntary registration schemeCS-TP-EH-01 Number of pest control contracts (business)CS-TP-EH-02 Number of workplaces where risk of injury and ill health has reduced from CS-TP-EH-03 Number of food establishments within the project (30) deemed to be broaCS-TP-EH-04 Number of food establishments rated as 3 or higher using the national fCS-TP-EH-05 Percentage of businesses that felt the Environmental Health service wasCS-TP-EH-06 Percentage of vehicles passing the routine depot inspection first timeCS-TP-EH-07 Number of taxi vehicle MOTs services providedCS-SP-LS-01 The amount of membership income at Leisure CentresCS-SP-LS-02 Number of leisure centre users CS-TP-LS-01 The number of major commercial events at Leisure Centres CS-TP-LS-02 Number of children redeeming points through the Club Activ8 physical CS-TP-LS-03 Total Number of People Accessing Active Together sessionsCS-TP-LS-04 Number of GP Referrals completing a course CS-TP-LS-06 Number of referrals from Well Families ClinicsCS-TP-LS-07 Number of new allotment plotsCS-TP-LS-08 Number of leisure centre Twitter followersCS-SP-SA-01 Number of empty homes brought back into useCS-SP-SA-02 Process Disabled Facilities Grant enquiry to 1st contact within 5 workingCS-TP-SA-01 Percentage of Customers satisfied with Burials ServiceCS-TP-SA-02 Percentage of Customers satisfied with Disabled Facilities Grant service CS-TP-SA-03 Percentage of customers satisfied with service received from Street ActiCS-TP-SA-04 Percentage of pollution control PPC inspections due for inspection compCS-SP-WS-01 Percentage of waste recycled and compostedCS-SP-WS-02 Kilograms of waste sent to landfill per householdCS-TP-WS-01 Percentage of total street waste diverted from landfillCS-TP-WS-02 Total income from sale of recyclable materialsCS-TP-WS-03 Tonnes of textiles collected for recyclingCS-TP-WS-04 Total income from MOT'sCS-TP-WS-05 Total number of social media followers (twitter)CS-TP-WS-06 Total trade waste income

CS-TP-WS-07 Cost of street cleansing per householdCS-TP-WS-08 Cost of waste collection per householdCS-TP-WS-09 Percentage of trade waste collected that is recycledFS-TP-IA-01 Delivery of Audit Plan - Main SystemsFS-TP-IA-02 Delivery of Audit Plan - Non Main SystemsFS-TP-IA-03 Percentage of productive timeFS-TP-IA-04 Percentage of clients who are satisfied with the serviceFS-TP-IA-05 Percentage of Internal Audit recommendations agreed FS-SP-F-01 External Suppliers paid within 30 days.FS-TP-ICT-01 Service desk calls answered within agreed timesFS-TP-ICT-02 Provide 'fit for purpose' replacement of desktop equipment in the event of FS-TP-ICT-03 Overall satisfaction with ICT Support serviceFS-TP-ICT-04 Windows 7 roll out to all users ICTFS-TP-ICT-05 Microsoft Office 2010 roll out to all users ICTFS-TP-ICT-06 PC replacement/upgrade programme ICTFS-SP-P-01 Measure spend with local suppliersFS-TP-P-01 Staff development in procurementFS-TP-P-02 Stronger two way working relationship with suppliersLDS-SP-C-01 Income Stream from advertising sales for Vision Magazine establishedLDS-SP-C-02 Relevant service level met for communications support for internal clientLDS-SP-DS-01 Annual Canvass Response RateLDS-TP-DS-01 To achieve a match of LLPG records to the VOA NNDR records.LDS-SP-LS-01 Percentage of overall expenditure generated in external incomeLDS-SP-LS-02 Percentage of clients satisfied or very satisfied with services receivedLDS-TP-LS-01 Percentage of delegates satisfied or very satisfied with training courses LDS-SP-PS-01 Commercial Property Occupancy RatesLDS-SP-PS-02 All buildings/land surveyed and agreed works completedLDS-SP-PS-03 Implement strategic Asset Management in line with the Best Practice guiLDS-SP-PS-04 Asset challenges are undertaken on all property assets to ensure that thLDS-TP-PS-01 Commercial leases on occupied propertiesLDS-TP-PS-02 Commercial property rental income against actualLDS-TP-PS-03 Ground Floor fully occupied in Stenson HouseLDS-TP-PS-04 Reduction in the Councils Co2HCS-SP-TTT-HM-Percentage of rent loss through vacant dwellingsHCS-SP-TTT-HM-Percentage of new tenants satisfied with the allocation and letting proceHCS-SP-TTT-HM-Percentage of dwellings vacant but unavailableHCS-TP-HM-01 Average Re-let timesHCS-TP-HM-02 Percentage rent arrears of current tenantsHCS-TP-HM-06 FTAs as a Percentage of annual rent debitHCS-TP-HM-07 Percentage Properties accepted on 1st offer HCS-TP-HM08 Percentage of closed Anti Social Behaviour cases resolvedHCS-TP-TTT-HM-FTA Collection RateHCS-TP-TTT-HM-Total value of FTAs written offHCS-TP-TTT-HM-Total Arrears for current tenantsHCS-SP-TTT-HRI Percentage of Emergency repairs completed on time - within 24 hours

HCS-SP-TTT-HRI Percentage total responsive repairs completed within target satisfaction HCS-SP-TTT-HRI Percentage total repairs completed within targetHCS-TP-HRI-01 Urgent Repairs completed within timeHCS-TP-HRI-02 Routine Repairs completed within timeHCS-TP-HRI-04 Appointments Made and KeptHCS-TP-HRI-05 Percentage of repairs completed Right First timeHCS-TP-HRI-06 Gas servicing completed within dateHCS-TP-HRI-07 Percentage of customers satisfied with improvementsHCS-TP-HRI-08 Percentage of customers satisfied with adaptationsHCS-SP-TTT-OPSAll new customers to have a support plan within 6 weeks of tenancy startHCS-TP-OPS-01 All clients will receive a 6 monthly Support Plan reviewHCS-TP-OPS-02 Service Users who are supported to establish and maintain independent lHCS-TP-OPS-03 All referrals passed onto external agencies i.e. Social Services, First CoHCS-TP-OPS-04 Percentage of service users satisfied with services provided by Older PeHCS-TP-OPS-05 Responder services to be undertaken within 60 minutes from time loggedHCS-TP-OPS-06 Tenant visit sheets will be constantly kept up to dateHCS-TP-OPS-07 Lifeline referrals will be followed up within 48hrsHCS-TP-OPS-08 New customers wishing to take up the service will have the lifeline/AT insHCS-TP-OPS-09 Transfer of (new tenant & leavers) information forwarded to control centreHCS-SP-TTT-PBSAvg no of days to resolve stage 1 complaintsHCS-SP-TTT-PBSQuality of call response by Control CentreHCS-SP-TTT-PBSPercentage of customers satisfied with the complaints processHCS-TP-PBS-01 Quality of Customer Service Centre (face to face)HCS-TP-PBS-02 Customer Service Centre customer experience (phone)HCS-TP-PBS-03 Customer Service Centre Efficiency (calls answered against received)HCS-TP-PBS-04 How Easy was is to Report Your Repair (Urgent & Routine)HCS-TP-PBS-05 How Easy was is to Report Your Repair (Emergency)HCS-TP-PBS-06 Percentage of customers satisfied with project support including clinicsHCS-TP-PBS-07 Percentage of customers satisfied with performance support including cliHCS-TP-PBS-08 Production of a fortnightly policy/consultation bulletinPE-SP-BC-01 Full Plan applications checked within 12 working daysPE-SP-BC-02 Percentage number of searches retained by the local authority

Percentage of customers very satisfied or satisfied with the planning servPercentage of major planning applications processed within period agreePercentage of minor planning applications processed within 8 weeksPercentage of other planning applications processed within 8 weeksVacancy rates in Town CentresReduction in gross Bed and Breakfast expenditureNumber's of affordable homes delivered grossNumber of Green Footprint Community network meetings held Increased number of Free Trees given out to households in the districtIncreased number of fee earning Building Regulation applicationsPercentage of new housing schemes with 10+ houses approved performing£15k minimum savings achieved at year end

PE-SP-PD-01PE-SP-PD-02PE-SP-PD-03PE-SP-PD-04PE-SP-PPBF-01PE-SP-SH-01PE-SP-SH-02PE-SP-SSC-01PE-SP-SSC-02PE-TP-BC-01PE-TP-PD-01PE-TP-SH-01PE-TP-SH-02 Average number of days spent in Bed and Breakfast  (Families)

Number of homeless families placed in Bed and BreakfastAverage number of days spent in Bed and Breakfast (Singles)Number of homeless singles placed in Bed and BreakfastNumber of homelessness declarations takenNumber of cases where homelessness was preventedNumber of private sector homes added to Available Properties website Percentage Response rate (Rural Housing Needs Survey)Single Equality Scheme annual report produced and presented to PolicPercentage of new Anti Social Behaviour cases reported to Council whichBusinesses signed up to and supporting the LEAF (Local Enterprise & FCommunity groups signed up to and supporting the LEAF schemePercentage of Building Control customers who say the fee earning servicePercentage of Land Charges customers who say the "official Search" serv

CE-HR-TP-01 Sickness Absence Rate - days lost per fte.CE-HR-TP-02 Number of Days between advertising and appointment of new recruit.CE-HR-TP-03 Percentage of Appraisals completed corporately

PE-TP-SH-03PE-TP-SH-04PE-TP-SH-05PE-TP-SH-06PE-TP-SH-07PE-TP-SH-08PE-TP-SH-09PE-TP-SSC- 02PE-TP-SSC-01PE-TP-SSC-03PE-TP-SSC-04PN-TP-BC-02PN-TP-BC-03

Contact Details:Type/Level Definition/description Frequency of Collection Known Data Quality Corporate Quarter 1 & 2 OnlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Quarters 1, 2 & 3 OnlyDepartmental QuarterlyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental QuarterlyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyCorporate AnnuallyCorporate QuarterlyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental Annually

BACK TO CONTENTS PAGEketan.mehta@nwleicestershire.gov.uk 01530 454784

Departmental AnnuallyDepartmental AnnuallyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental Quarter 3 and 4 OnlyDepartmental Quarter 3 and 4 OnlyDepartmental AnnuallyCorporate Every 6 months in Quarters 2 & 4Departmental Every 6 months in Quarters 1 & 3Departmental Every 6 months in Quarters 1 & 3Corporate QuarterlyCorporate AnnuallyCorporate AnnuallyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate Quarterly

Corporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyDepartmental 6 monthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Quarters 2, 3 & 4Departmental Quarters 2, 3 & 4Departmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyCorporate QuarterlyCorporate Every 6 months in Quarter 2 and 4Corporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate Quarterly Vacancy rate to be less than national averageCorporate QuarterlyCorporate QuarterlyCorporate Quarters 2, 3 & 4Corporate Quarter 3 onlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental Quarterly

Departmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental QuarterlyDepartmental AnnuallyDepartmental AnnuallyDepartmental Every 6 months in Quarter 2 & 4Departmental Every 6 months in Quarter 2 & 4Departmental QuarterlyDepartmental Establish base line in quarter 1 and then review every 6 monthsDepartmental Quarter 2 Only

Any Further InformatioDepartment

Cumulative

CumulativeCumulativeCumulative

CumulativeCumulative

Percentage Increase per relevant QuarterPercentage SatisfactionPercentage AttendancePercentage Cumulative

Cumulative

CumulativeCumulativeCumulative

PercentagePercentage Cumulative

In Days

£££

               

                                             

      

Vacancy rate to be less than national average

Establish base line in quarter 1 and then review every 6 months

   

                                                                                                                                                          

                      

                                                                                                                                    

              

                                                                                                  

                                                                                    

                                                                                                                                                                                                           

                                                                                                         

                                                                                    

                      

Authority: South Derbyshire DC Name: John Porter

Reference IndicatorGM 01 Total Visitor SpendGM 02 Total Number of VisitorsGM 03 Total Rateable Value of business premisesGM 04 Unemployment RateGM 05 Residual waste per household (Kgs)GM 06 Proportion of household waste recycled and compostedGM 07 Net additional commercial / employment floor space created (sq.metres)GM 08 Net additional homes providedGM 09 Speed of Planning applicationsGM 10 Proportion of 'Quality' development schemes deliveredGM 11 Satisfaction with the planning application processSM 01 Number of private sector homes vacant for more than 6 monthsSM 02 Deliver an average of 84 new affordable homes per year to 2009/14SM 03 Average time (in working days) taken to re-let Council homesSM 04 Proportion of repairs carried out 'first time' by the Council's Direct ServiSM 05 Number of homeless presentations (Proxy measure)SM 06 Average length of stay (weeks) of households which are unintentionallySM 07 Number of new completed applications to join the housing register (ProSM 08 Number of households on the housing register (Proxy measure)SM 09 Proportion of fly tipping incidents investigatedSM 10 Reduce the number of Anti Social Behaviour (Anti Social Behaviour) callsSM 11 Number of acquisitive crime incidents per 1,000 populationSM 12 Reduce the proportion of people who feel unsafe when outside in their nSM 13 Reduce the proportion of people who feel unsafe when they are alone in SM 14 Proportion of food premises meeting the 5 star 'scores on the doors' ratinSM 15 Improved street and environmental cleanlinessLM 01 Adult participation in sportLM 02 Number of 'Leisure Centre' participantsLM 03 Number of ‘Sports & Health Development’ participantsLM 04 Number of 'Play scheme' participantsLM 05 Number of 'Get Active In the Forest' participantsLM 06 Number of 'Cultural Activity' participantsLM 07 Number of 'Environmental Learning activity' participantsLM 08 Reduce emissions from the Councils own operational centresLM 09 Energy Efficiency- average SAP (2009) rating of Council housing stockVM 01 Publish a 'fit for purpose' Medium Term Financial PlanVM 02 Disposal of assets deemed ‘surplus to requirements’ to generate income.VM 03 Maximising the 'take -up' of grant income for the Council (£)VM 04 On-going efficiency savings. (£)VM 05 Achieve an external ‘fit for purpose’ Code of Corporate Governance assVM 06 Percentage of satisfied customers contacting or dealing with the Council.VM 07 Respond to 95% of all official complaints within 10 working days

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate Plan Data prepared by external provid BiennialCorporate Plan Data prepared by external provid BiennialCorporate Plan Taken form NNDR records QuarterCorporate Plan ONS - Nomis MonthlyCorporate Plan Waste Dataflow Report - Defra Cum QuarterCorporate Plan Waste Dataflow Report - Defra Cum QuarterCorporate Plan AnnualCorporate Plan AnnualCorporate Plan All Planning applications proces Cum QuarterCorporate Plan Schemes meeting the Building forAnnual Corporate Plan bi-annual Corporate Plan to reduce the number of long-ter QuarterCorporate Plan AnnualCorporate Plan To determine how long it takes toMonthlyCorporate Plan to allow us to understand how efficQuarterCorporate Plan Count QuarterCorporate Plan QuarterCorporate Plan Snapshot data QuarterCorporate Plan Snapshot data QuarterCorporate Plan QuarterCorporate Plan QuarterCorporate Plan QuarterCorporate Plan AnnualCorporate Plan AnnualCorporate Plan QuarterCorporate Plan QuarterCorporate Plan QuarterCorporate Plan Number of people using the facil QuarterCorporate Plan Number of people registering on QuarterCorporate Plan Number of people registering on QuarterCorporate Plan Number of people registering on QuarterCorporate Plan Number of people registering on QuarterCorporate Plan Number of people registering on QuarterCorporate Plan AnnualCorporate Plan Cum QuarterCorporate PlanCorporate Plan to measure performance against Cum QuarterCorporate Plan AnnualCorporate Plan to measure performance against tAnnualCorporate Plan AnnualCorporate Plan Contacting or Dealing with the C Cum QuarterCorporate Plan Cum Quarter

BACK TO CONTENTS PAGEjohn.porter@south-derbys.gov.uk

defined in Schedule 4 (Section 3)

Known Data Quality Any Further InformatioDepartment

Annual employment land surveyNIS 154NIS 157abc combined

Based on BV Planning Satisfaction survey

NIS 155Collected from Orhard MISRepairs data is held on the Orchard Housing Management system and is extracted via a report listing repairs completed first timeNumber of new homeless cases created on Abritas CBL systemData from Orchard system

Flycapture report from DEFRA

Data collected from the County Community Safety team via the Police Citizens Panel surveyCitizens Panel surveyRelevant premises on the Food Safety RegisterNIS 196NIS 008

Repairs data is held on the Orchard Housing Management system and is extracted via a report listing repairs completed first time

Authority: Rushcliffe Borough CouncilName: Ian Meader

Reference IndicatorLICS23 Corporate sicknessLICS48 Number of complaintsLICS59 Percentage of residents satisfied with the way the Council runs thingsLICSH07 Number of domestic burglaries per 1,000 householdsLICSH09 Number of robberies per 1,000 populationLICSH10 Number of vehicle crimes per 1,000 populationLICSH52 Percentage of residents who believe they can influence decisions that affeLICSH63 Proportion of adults achieving at least 150 minutes of physical activity pLICSH64 Percentage of young people satisfied with the Borough as a place to liveLICSH65 Percentage of young people actively participating in sports or organised soLICSH68 Percentage of residents rehoused by choice based lettings within 12 weLICSH155 Number of affordable homes deliveredLIEWM40 Percentage of streets passing clean streets inspectionsLIEWM41 Percentage of residents satisfied with the cleanliness of streets within tLIEWM48 Percentage of residents satisfied with the refuse and recycling serviceLIEWM192 Percentage of household waste sent for reuse, recycling and compostingLIFS07 Percentage of invoices paid within 30 daysLIFS10 Value of savings achieved through the Four Year PlanLIPP04 Percentage of users satisfied with sports and leisure centresLIPP10 Percentage of customers satisfied with the service received from CommuLIPP28 Percentage of all telephone enquiries to Community Contact Centre ansLIPP61 Percentage of transactions done through self-serveLIPP62 Percentage of residents satisfied with the variety of ways they can contaLIPPS39 Percentage of planning applicants satisfied with the planning service recLIPPS40 Percentage of householder planning applications processed within targetLIRICT11 Percentage of council tax collectedLIRICT12 Percentage of NNDR collected (Business Rates)LIRICT 181 Time taken to process Housing Benefit/Council Tax Benefit new claims LIRICT24 Percentage of council tax support customers satisfied with the service reLITR01 Percentage of council industrial units occupiedLITR02 Percentage of privately-owned industrial units occupiedLITR03 Increase in rateable value LITR04 Level of income generated through letting property owned by the CouncilLITR06 Percentage of households with access to at least 2mbps broadband in tLICSH18 Number of pavilion, community hall and playing field usersLICSH25 Number of homelessness applications madeLICSH27 Number of decisions made within 33 working days (on homelessness applLICSH28 Average length of stay of all households in hostel accommodationLICSH29a Number of households in Bed & Breakfast accommodationLICSH31 Number of successful preventions undertakenLICSH37 Number of sports clubs with NGB accreditation standardLICSH38 Attendances at Cultural Services eventsLICSH39 Attendances at arts/sports programmesLICSH40 Attendances at targeted ‘inclusion’ interventions LICSH48 Percentage usage of community facilities at peak timesLICSH49 Percentage of customers satisfied with community facility usageLICSH50 Number of bidders for Choice Based Lettings as a percentage of active aLICSH51b Match Rate between LLPG and VOA Council Tax recordsLICSH51c Match Rate between LLPG and VOA NNDR RecordsLICSH53 CO2 emissions within the scope of influence of Local AuthoritiesLICSH54 All Crime Reduction Target (number of crimes per 1000 population)

LICSH55 Number of survivors accessing drop-ins, outreach, sanctuary and FreLICSH56 Number of Warmstreet cavity wall insulations per monthLICSH57 Number of Warmstreet loft insulations per monthLICSH58 Percentage of excess winter deathsLICSH59 Percentage of residents satisfied with area based initiativesLICSH60 Percentage of residents agreeing that people from different backgrounds LICSH61 Percentage of residents feeling safe outside during the dayLICSH62 Percentage of residents feeling safe outside after darkLICSH66 Income generated from community facilitiesLICSH67 Area of new employment floorspace builtLICSH70 Percentage of customers satisfied with Choice Based Lettings to registerLICSH71 Percentage of customers satisfied with temporary accommodation arraLICSH116 Percentage of children living in child poverty for wards which are above tLICSH154 Number of new homes builtLICSH156 Number of households living in temporary accommodationLICSH159 Supply of ready to develop housing sitesLICSH197 Improved Local BiodiversityLICS18 Number of accident report forms completedLICS34 Percentage of FOI requests dealt with within statutory time limitsLICS52 Number of compliments received by the councilLICS54 Satisfaction with complaint handlingLICS57 Percentage of members satisfied with training eventsLICS58 Percentage of complaints escalated to the second stage of the complainLICS60 Percentage of complaints responded to within target timesLICS61 Percentage of staff satisfied with training eventsLIEWM07 Number of household waste collections missed per 100,000 propertiesLIEWM19a Percentage of target achieved within set response times - NeighbourhoLIEWM19b Percentage of target achieved within set response times - Protection & SLIEWM22 Number of private sector dwellings with category one hazard(s) improveLIEWM30 Overall satisfaction with tanker and special collectionsLIEWM36 Percentage satisfaction with services delivered by neighbourhoodLIEWM37 Average length of time for the approval of a Disabled Facilities GrantLIEWM38 Percentage satisfaction with services delivered by Protection and SafetyLIEWM42 Percentage of residents satisfied with the cleanliness and appearance oLIEWM43 Cumulative number of fly tipping casesLIEWM44 Rate of RBC reported Anti Social Behaviour (per 100,000 population)LIEWM45 Quality Management Areas in the Borough (against the National Air QualLIEWM46 Percentage of Food Establishments achieving a hygiene rating of 4 or 5LIEWM47 Number of cases of food borne illness reported to the CouncilLIEWM48 Percentage of eligible households taking up the green waste collection sLIEWM49 Percentage satisfaction with the green waste collection serviceLIEWM 191 Residual waste collected per household, in kilosLIFS03 Return on Councils investment LIFS09 Percentage of sundry debtor accounts paid within 90 days of being raiseLIFS11 Percentage of residents believing the counci provides value for moneyLIPP08 Percentage of residents satisfied with Council ReportsLIPP09 Percentage of visitors satisfied by their website visitLIPP19 Number of visits to the websiteLIPP22 Number of leisure centre users - publicLIPP23 Number of Golf Courses usersLIPP33 Number of e-forms completed onlineLIPP54 Number of telephone calls to Contact Centre answeredLIPP55 Number of face to face contacts at Community Contact Centre and remotLIPP56 Number of email enquiries received in Community Contact Centre

LIPP57 Percentage of users satisfied with visit to golf courseLIPP58 Percentage of customer face to face enquiries to Community Contact CeLIPP59 Number of online enquiries to Community Contact CentreLIPP60 Number of enquiries for service provided on behalf of policeLIPPS01 Percentage of applicants satisfied with the Planning service receivedLIPPS02 Planning appeals allowed against authority's decisionLIPPS02a Actual number of appealsLIPPS06 Average number of days to complete searchesLIPPS06a Number of standard searches receivedLIPPS06b Number of personal searches madeLIPPS06c Total Number of searches completedLIPPS06d Total standard searches received and personal searches madeLIPPS06e Con29R applicationsLIPPS07 Number of planning applications receivedLIPPS08 Number of applications on hand on the first day of the next quarterLIPPS09 Number of decisions issuedLIPPS10 Amount of planning contributions receivedLIPPS11 Number of alleged breaches of planning controlLIPPS12 Number of alleged breaches of planning control on handLIPPS13 Number of alleged breaches resolvedLIPPS14 Gross costs of development control, enforcement and appeals, conservaLIPPS15 Planning fees receivedLIPPS17 Number of requests for planning adviceLIPPS18 Percentage of Building Control customers satisfied with the service provLIPPS19 Percentage of Building Regulation Applications processed within target tLIPPS20 Average time taken to check building control full plans applicationsLIPPS21 Average time taken to process building control building noticesLIPPS22 Number of Building Control full Plans applicationsLIPPS22a Number of Full Plans and Building NoticesLIPPS23 Number of Building Control Building NoticesLIPPS24 Number of Initial Notices (ie private sector control) Non feeLIPPS25 Number of competent person notifications (eg window replacement, electLIPPS26 Surplus / loss on fee earning Building Control ApplicationsLIPPS27 Cost of non-fee earning applicationsLIPPS27a Total Building Control fee earning applicationsLIPPS27b Total Building Control Non Fee earning applicationsLIPPS28a Average number of applications per DC case officer on handLIPPS28b Average number of applications and advices per DC case officer on handLIPPS29 Land charges fees receivedLIPPS30 Gross costs of Land Charges serviceLIPPS31 No. of Full Plans and Building Notices per officer on handLIPPS32a Income received for fee earning Pre Planning Application AdvicesLIPPS35 Percentage of Land Charges customers satisfied with the service providLIPPS36 Number of Building control inspections carried outLIPPS37 Percentage of building regulations inspections meeting same day targetLIPPS38 Percentage of planning enforcement inspections carried out in target timLIPPS157a Processing of planning applications: Major applications dealt with in 13 LIPPS157a (i) Planning applications validated - major applicationsLIPPS157a (ii) Actual Number of Major applications decidedLIPPS157b Processing of planning applications: Minor applications dealt with in 8 wLIPPS157b (i) Planning applications validated - minor applicationsLIPPS157b (ii) Actual number of minor applications decidedLIPPS157c Processing of planning applications: Other applications dealt with in 8 wLIPPS157c (i) Planning applications validated - other applications

LIPPS157c (ii) Actual number of other applications decidedLIPPS157d Planning applications validated - the restLIPPS157d (ii) Actual number of the rest applications decidedLIRICT02 Percentage of users satisfied with ICT serviceLIRICT04 Percentage of Revenues Services customers surveyed that were satisfied LIRICT05 Percentage of helpdesk calls when service is restored within agreed timLIRICT06 Network Service AvailabilityLIRICT10 Rent Collection and Tenancy Management. Percentage of rent reviews aLIRICT11 Percentage of Council Tax collected in yearLIRICT12 Percentage of NNDRs Collected in yearLIRICT13 Percentage of Council Tax payers paying by direct debitLIRICT14 Speed of processing new Housing Benefit/Council Tax Benefit claims - LIRICT15 Accuracy of processing Housing Benefit/Council Tax Benefit claims - perLIRICT24 Percentage of council tax support customers satisfied with the service re

Contact Details: 0115 9148238 imeader@rushcliffe.gov.uk

Type/Level Definition/description Frequency of CollectionCorporate The proportion of working days/shQuarterlyCorporate Number of complaints received by tMonthlyCorporate Percentage of residents who belieAnnuallyCorporate Crimes committed where theft froMonthlyCorporate Crimes committed where force or thMonthlyCorporate The theft of or unauthorised takingMonthlyCorporate Percentage of residents who belieAnnuallyCorporate Number of residents aged 16+ doinAnnuallyCorporate Percentage of young people aged 1AnnuallyCorporate Percentage of 15-18 year olds in aAnnuallyCorporate Percentage waiting time of appli MonthlyCorporate The number of affordable homes pQuarterlyCorporate This indicator measures the cleanliMonthlyCorporate The indicator measures the percenAnnuallyCorporate The indicator measures the percenAnnuallyCorporate The indicator measures the perceMonthlyCorporate The number of undisputed invoiceMonthlyCorporate This is the cumulative savings ac AnnuallyCorporate Percentage users satisfied with t MonthlyCorporate Percentage of customers satisfiedMonthlyCorporate Percentage of telephone calls maMonthlyCorporate Percentage of customers who haveQuarterlyCorporate Residents have the option to contAnnuallyCorporate Percentage of residents satisfied MonthlyCorporate Percentage of householder planninMonthlyCorporate This is the amount of council tax MonthlyCorporate This is the amount of NNDRs thatMonthlyCorporate This indicator measures the aver QuarterlyCorporate Percentage of customers satisfiedYearlyCorporate This indicator measures the occuMonthlyCorporate This indicator measures the occupQuarterlyCorporate This indicator measures the increYearlyCorporate The indicator measures income thaQuarterlyCorporate This measure represents the percAnnuallyDepartmental The total number of Pavilion, ComQuarterlyDepartmental MonthlyDepartmental Proportion of homelessness applicMonthlyDepartmental The average length of stay in hosMonthlyDepartmental MonthlyDepartmental Number of households who consideMonthlyDepartmental AnnuallyDepartmental Number of direct participants and QuarterlyDepartmental QuarterlyDepartmental Attendances at targeted ‘inclusionQuarterlyDepartmental The percentage occupancy of RBQuarterlyDepartmental The cumulative percentage (over tQuarterlyDepartmental Percentage of people who have actMonthlyDepartmental Percentage matching of Local LanQuarterlyDepartmental Percentage matching of Local La QuarterlyDepartmental Per Capita CO2 emissions in the loAnnuallyDepartmental Monthly

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Departmental Number of survivors accessing d QuarterlyDepartmental The Number of cavity insulation MonthlyDepartmental The Number of loft insulation c MonthlyDepartmental Ratio of excess winter deaths (o AnnuallyDepartmental AnnuallyDepartmental This is the proportion of the adul AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental Amount of floorspace developed fAnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental AnnuallyDepartmental This indicator measures the net i AnnuallyDepartmental This indicator measures the numbQuarterlyDepartmental The total number of net additionalAnnuallyDepartmental Performance will be calculated asAnnuallyDepartmental QuarterlyDepartmental MonthlyDepartmental MonthlyDepartmental The percentage of complainants saQuarterlyDepartmental Percentage of members attending tQuarterlyDepartmental Complaints that have been respondMonthlyDepartmental Percentage of complaints respondQuarterlyDepartmental The percentage of complainants saQuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Average length of time for the appQuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmental AnnuallyDepartmental Resident satisfaction with quarterAnnuallyDepartmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental Monthly

Proportion of children in families in receipt of out of work benefits, or in receipt of

Departmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental Percentage of applicants and thosAnnuallyDepartmental The number of planning appeal decMonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental AnnuallyDepartmental AnnuallyDepartmental MonthlyDepartmental The percentage of customers statinQuarterlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental AnnuallyDepartmental AnnuallyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental Monthly

Departmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental User satisfaction as per SOCITM KPMonthlyDepartmental MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmentalDepartmental MonthlyDepartmental MonthlyDepartmentalDepartmental MonthlyDepartmental QuarterlyDepartmental Annualy

Known Data Quality Any Further InformatioDepartmentBV12

Place Survey BV126BV127bBV128NI 4PH2.13i

NI 155Based on NI 195BV89BV90 a and b and Place SurveyBV82a and b and NI 192BV8

BV111Part of NI 157cBV9BV10NI 181

BV67BV183b

BV213

NI 186

Public Health indicator

Place SurveyPlace SurveyPlace Survey

NI 116NI 154NI 156Ni 159NI 197

NI 191

Place Survey

BV??

NI 157a

NI 157b

NI 157c

Authority: Borough Coucil of WellingboroughName: Carol Conway

Reference IndicatorNI 157 Percentage of planning applications determined in line with government NI 157a Percentage of planning applications determined in line with government targets - major commercial within 13 weeksNI 157b Percentage of planning applications determined in line with government targets - minor commercial within 8 weeksNI 157c Percentage of planning applications determined in line with government targets - all other applications within 8 weeksNW1 No. of planning applications receivedW82 No.of decisions on planning applications taken to appealW83 No. of planning application appeals that have been dismissedNI154 Net additional homes provided including affordable housingNI155 Gross no. of affodable homes deliveredWBV183a Average length of stay in Bed and Breakfast of households unintentionally homeless and in priority needW140 Homelessness turnaround timesBV64 No. of non LA owned vacant dwellings returned to occupation or demolisheBV239 Day centre occupancy rateW109 No. of swims and other visits at leisure centres per 1000 populationNW19 Reduction in violent offences with injuryN17 (reworded) Reduction in perception of anti-social behaviour as a problemNW16 Theatre - capacity utilisedNW17 Theatre - use of space compared to availability - main houseNW18 Theatre - use of space compared to availability - studioBV12a No of working days lost to sickness per employee - short termBV12b No of working days lost to sickness per employee - long termBV236 Percentage of checks made on households who have not returned a registNW2 Percentage of calls answered in 10 secondsBV237 End of month total debt over rent rollBV238 Foregone income arising from vacant commercial space to letNW3 Vacant commercial properties which are lettableBV78a Processing new benefit claims from receipt dateBV78b Speed of processing change of circs to Housing Benefit/Council Tax BeneBV9 Percentage of council tax collectedBV10 Percentage of business rates collectedBV8 Percentage of invoices paid within 30 daysBV233 Percentage of local suppliers invoices paid within 10 daysNW4 Internal systems availableNW5 User satisfied or better with IT servicesNW6 Service desk calls resolved within time scale in the SLANW7 No. of new on-line services made availableNW8 Monitor tonnage of recyclable materialsNW9 Monitor tonnage of garden wasteNW10 Abandonned cars removed within 24 hoursNW11 No. of missed bins monthlyNW12 Missed bins collected within 24 hoursNW13 Maintain customer satisfaction with cleanliness across the boroughNW14 Maintain customer satisfaction with maintenance of grounds and open sNW15 Maintain customer satisfaction with cleanliness in the town centreN184 Food establishments which are broadly compliant with food hygiene lawP&LD Young people not in education, employment or trainingBV232 External funding secured for projects in areaRevs & Bens No. of fraud investigations carried out per 1000 caseloadRevs & Bens No. of housing benefits / council tax benefits prosecutions and sanctionRevs & Bens Percentage of claims checked that are accurateRevs & Bens Percentage of new claim forms outstanding over 50 days

Revs & Bens Percentage of new claims decided within 14 days of receipt of all informaRevs & Bens Percentage of claims paid within 7 days of the decision dateSports Devt Number of Children and Young People (18 or under) attending out of sSports Devt Number of Groups/Clubs that received direct support.Sports Devt Amount of funding secured in addition to allocated budget for programmeSports Devt Number of successful Coach/Volunteer Scholarships applied for.Sports Devt Number of training opportunities or events provided for the Education/VoCSS Reduction of robbery offencesCSS Reduction of anti-social behaviour incidentsCSS Reduction of criminal damageBV240 Day centre no. of social, cultural and physical activitiesBV179 Percentage of local searches completed within 3 working daysBV229a No. of FOI requests competedBV229b Percentage of FOI requests responded to within the statutory 20 daysBV17a Percentage of LA employees from minority ethnic communitiesBV16a Percentage of LA employees with a disability

Contact Details:Type/Level Definition/description Frequency of CollectionCorporate Monthly

Percentage of planning applications determined in line with government targets - major commercial within 13 weeks MonthlyPercentage of planning applications determined in line with government targets - minor commercial within 8 weeks MonthlyPercentage of planning applications determined in line with government targets - all other applications within 8 weeks Monthly

Corporate MonthlyCorporate Monthly

MonthlyCorporate MonthlyCorporate Total supply of social rent and i Monthly

Average length of stay in Bed and Breakfast of households unintentionally homeless and in priority need MonthlyCorporate MonthlyCorporate MonthlyCorporate Average monthly rate of attenda MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate No. of working days/shifts lost t MonthlyCorporate No. of working days/shifts lost t MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyCorporate Percentage of household waste seMonthlyCorporate Percentag of houshold waste co MonthlyCorporate From the point the authority is le MonthlyCorporate MonthlyCorporate Before end of next working day MonthlyCorporate MonthlyCorporate MonthlyCorporate MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental Monthly

BACK TO CONTENTS PAGEcconway@wellingborough.gov.uk

Departmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental Monthly

Known Data Quality Any Further InformatioDepartment

Authority: Peak District National Park Name: Simon Geikie (Performance Officer)Reference Indicator1.a.1 Number of projects, delivered in partnership, that correspond with lands1.b.2 Number of Strategies and Action Plans aligned with the National Park 1.c.3 Area and percentage of Authority owned Site of Special Scientific Interest1.d.4 Number of Local Nature Partnerships engaged with (out of total number 1.e.5 Percentage of conservation areas with up-to-date character appraisals (ou1.e.6 Number (and percentage) of Listed Buildings ‘at risk’ rescued during the 1.e.7 Number (and percentage) of scheduled monuments ‘at high or medium ris2.a.8 Percentage of users who feel that the overall quality of service provided2.b.9 Number of Higher Level Scheme applications or equivalent that we have 2.c.10 Area (ha) and proportion of land in the National Park covered by enviro3.a.11 Have we met the key milestones set out in the Planning Improvement Pr3.b.12 Have we met the key milestones towards adopting our Development Manag3.c.13 Percentage of planning applicants who are satisfied with the service they3.c.14 Percentage of residents who consider that the Authority makes planning d3.c.15 Percentage of planning applications by type determined in a timely manner. 3.c.16 Percentage of responses to planning correspondence within 15 working 3.d.17 Number of enforcement cases outstanding.4.a.18 Proportion of planning applications that could, and on validation do, inc4.a.19 Progress towards completing the Climate Change and Sustainable Build4.b.20 The Authority’s overall carbon footprint.4.c.21 Area of moorland undergoing restoration management through the Moors for the Future Partner4.d.22 Development of a carbon reduction demonstration project. 5.a.23 Number of communities we have worked with on affordable housing need5.b.24 Number of community sustainable projects we support (plus qualitative ou5.c.25 Number of communities/ parishes/ villages where we have supported deve6.a.26 Number of businesses (non-agri environment and non-EQM) participating 6.b.27 Annual qualitative commentary on progress to retain EQM and Business P6.c.28 Number of social enterprises the Authority has supported. 7.a.29 Number of volunteer days organised or supported by the Authority. 7.a.30 The number of volunteer days attended by under-represented groups. 7.b.31 Percentage of volunteers surveyed who enjoyed their experience. 7.b.32 Percentage of volunteers surveyed who felt they had made a contribution 8.a.33 Number of management plans for high priority unsealed routes in place a8.b.34 Number of contacts through Authority recreational facilities/ activities (cy8.c.35 Percentage of contacts who have used sustainable travel to recreational fa8.d.36 Number of priority actions in the recreation strategy achieved or on target8.e.37 Percentage of users of recreational facilities/ activities that are satisfied 8.f.38 Percentages of Authority customers using recreational facilities that are from our specific targe8.g.39 Percentage of total length of footpaths and other rights of way that are e9.a.40 Have we met the milestones to update the Peak District wide Sustainabl9.b.41 Number of Peak District tourism businesses participating in Environmenta9.c.42 Percentage of Priority actions in the Sustainable Transport Action Plan met or on target that aim10.a.43 Number of contacts through learning opportunities provided by the Authority: 10.a.44 Percentages of Authority customers on learning activities that are from sp10.b.45 Percentage of customers on Authority learning activities that believe the10.c.46 Number of formal partnerships aimed at promoting understanding. 11.a.47 To have completed assessment and achieved the Customer Service Exce11.b.48 Percentage of staff who feel valued by the Authority. 11.c.49 Unqualified reports from external auditors on Financial statements (inc11.c.50 Unqualified reports from external auditors on Value for Money. 12.a.51 Development of approach to income generation

12.b.52 Percentage equivalent annual value of savings from the baseline budget12.c.53 Development of a new Asset Management Strategy

Contact Details: Simon.Geikie@peakdistrict.gov.ukType/Level Definition/description Frequency of CollectionCorporate Large, landscape, scale projects Throughout the year, reported quCorporate Landscape Strategy, Biodiversity Throughout the year, reported quCorporate Snapshot at end of financial yeaCorporate DEFRA: The vision for LNPs is thaThroughout the year, reported quCorporate ‘Up-to-date’ means an appraisal orFinancial year. Figures providedCorporate PDNPA compiles the Listed BuildinFinancial year. Figures providedCorporate Include all scheduled monuments lFinancial year. Figures providedCorporate User survey question scale of excAnnual - new indicator this yearCorporate Higher Level agricultural enviro Financial year. Figures providedCorporate The environmental schemes are dFinancial year. Figures providedCorporate Internal project delivery to impro Monitored QuarterlyCorporate Development management PolicieMonitored QuarterlyCorporate A survey of planning applicants toBiennial (next due 2014)Corporate Measure of public confidence in Biennial (next due 2012/13)

Percentage of planning applications by type determined in a timely manner.Corporate Customer service target Quarterly. Financial year. FigurCorporate Planning enforcement cases are tQuarterly. Financial year. FigurCorporate Measurement of planning officersFigures provided as at 31st Mar Corporate New SPD production Fixed deadlineCorporate Carbon footprint generated by Aut

Area of moorland undergoing restoration management through the Moors for the Future PartnerUnique landscape scale project cCorporate Options appraisal stage of projec Year endCorporate Partnership project to meet the o Figures provided as at 31st Mar Corporate Grants to community projects (25Financial year. Figures provided Corporate Facilitation of locally led planning Financial year. Quarterly (Apr-JCorporate Simple count of business involve Financial year. Figures provided Corporate Internal report Financial year. Figures provided Corporate Direct support to social enterpri Financial year. Figures provided Corporate Individuals undertaking an unpaid,CorporateCorporate Volunteer enjoyment AnnualCorporate Volunteer sense of contribution AnnualCorporate Management for a defined numberAnnualCorporate Recorded number of recreational uAnnualCorporate Sustainable travel use by service AnnualCorporate Recreation strategy targets Financial year. Figures providedCorporate Service User survey question Annual

Percentages of Authority customers using recreational facilities that are from our specific targe Service User survey question AnnualCorporate BVPI 178 provided a statutory meaBi-annual (Returns are required aCorporate Tourism strategy update year endCorporate Sustainability award scheme Financial year. Figures provided

Percentage of Priority actions in the Sustainable Transport Action Plan met or on target that aimTransport Strategy implementationFinancial year. Figures provided as at 31st Mar for year end and 30th Sept for half year.Number of contacts through learning opportunities provided by the Authority: Annual

Corporate AnnualCorporate A measure of the outcome of learnAnnualCorporate A measure of partnership working AnnualCorporate monitoring of progress towards AnnualCorporate Question in the staff survey biannual (due 2012/13)CorporateStandard measure of competence in public body financial management and governance.AnnualCorporate Standard measure of competenceAnnualCorporate Internal policy development short term target

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every six years as part of a rolling programme, as well as interim monitoring on a selection of sites.

• People who consider themselves to have a limiting long term illness or disability

• People who consider themselves to have a limiting long term illness or disability.

Corporate Detailed financial definition - pleCorporate Internal policy development short term target

Known Data Quality Is Any Further Information DepartmentNoneNoneNone Data collected and supplied by Natural EnglandNoneNone All appraisals should be consistent with guidance published by English Heritage.NoneNone External data source - English HeritageYes - Service not likely External data source - Natural England/Forestry CommissionYes - Service not likely External data source - Natural England/Forestry CommissionNone External data source - Natural England/Forestry CommissionYes - Internal project with National Park Authority specific targets, micro projects and outputs unlikely to be replicated by other authorities.Yes milestones and timescales set internally however consultation and adoption process follows regulations set out in Town and Country Planning legislation so should be comparable between authorities.NoneNew indicator unlikely to be replicated outside of national parks due to subject matter

NoneYes - proper comparison entirely reliant on contextual data (size of team, complexity of cases, number of new cases etc.)Yes - not aware of similar targets in other authorities.Yes - unlikely to be comparableYes - comparability depends on the methodology used. Yes - unique projectYes - unique projectYes delivered via constituent authority worker in partnership.Yes - fixed number of grants in scheme each year, care needed in comparison to other schemesYes - contextual information on resources (staff time) required.Yes - unlikely to be comparableYes - unlikely to be comparableYes - contextual information on resources (staff time or other support) required.None - if definition matchesNone - if definition matchesNone - if definition matchesNone - if definition matchesYes - unlikely to be comparableNone - if definition matchesNone - if definition matchesYes - unlikely to be comparableNone - if question matches

None - if definition matchesNone - if definition matchesyes - internalyes - internal

yes - internalNone - if definition matches

None - if definition matchesYes - unlikely to be comparableYes - unlikely to be comparableNoneNone - if definition matches

NoneNoneYes - unlikely to be comparable

Yes - unlikely to be comparableYes - unlikely to be comparable

All appraisals should be consistent with guidance published by English Heritage.

Yes - Internal project with National Park Authority specific targets, micro projects and outputs unlikely to be replicated by other authorities.Yes milestones and timescales set internally however consultation and adoption process follows regulations set out in Town and Country Planning legislation so should be comparable between authorities.

Yes - proper comparison entirely reliant on contextual data (size of team, complexity of cases, number of new cases etc.)

Authority: Derbyshire County CouncilName: David Rose

Reference IndicatorCXLP170 % (16+) with a limiting disability participating in sport and active recreaCXLP180 % adults (16+) in club membership

% employees aged 16 - 24% employees from ethnic minorities% employees with declared disability% improvement in employee satisfaction from Employee survey (selecte

CXLP168b % of adults (16+) who participate in moderate intensity sport: On 3 occaCAYANI055b % of children in Reception Year with height and weight recorded (participCAYANI055a % of children in Reception Year with height and weight recorded who arCAYANI056b % of children in Year 6 with height and weight recorded (participation)CAYANI056a % of children in Year 6 with height and weight recorded who are obese

% of FOI/EiR requests responded to within 20 working daysCCS247 % of high risk farms and cattle markets attended

% top earners (pt 46 and above) who are women, disabled, BME.% attendance at school% complaints upheld% employees aged 16-24% employees from ethnic minorities% employees with declared disability% of adults (16+) who participate in moderate intensity sport on 3 occas% of key corporate challenge main measure targets met/exceeded% of key corporate challenge main measures performing better than same% of people that feel they belong to their neighbourhood% of people who agree / disagree that Council involves residents when % of people who agree / disagree that the Council is making the local area% of people who believe people from different backgrounds get on well tog% of people who believe the Council is efficient and well run% of people who believe the Council provides good value for money% of people who feel they can influence decisions in their locality% of residents who agree that the council listens to concerns of local pe% of residents who are satisfied with sport provision% of residents who overall satisfied / dissatisfied with that way Council r% of respondents who agree / disagree that by working together, people % of respondents who agree / disagree that they can influence decisions a% Participation in regular volunteering% satisfaction from employees from Staff Survey% satisfaction with the last contact with the Council% strongly disagree / agree that Council works well with other agencies t% variance to budget% variance to department budget% variance to department budget 16 to 18 year olds who are not in education, employment or training (NEAchievement at level 4 or above in both English and Maths at Key StageAchievement gap between pupils eligible for free school meals and theirAchievement of 2 or more A* - C grades in Science GCSE’s or equivalenAchievement of 5 or more A*-C grades at GCSE or equivalent including Achievement of a Level 2 qualification by the age of 19Achievement of a Level 3 qualification by the age of 19Achievement of agreed budget reductionsAchievement of at least 78 points across the Early Years Foundation StAdult participation in sport and active recreation

Air quality - % reduction in NOx and primary PM10 emissions through locaAwareness of civil protection arrangements in the local areaBus services running on time – Excess waitingBus services running on time – Percentage of non-frequent services on tCare leavers in employment, education or trainingCare leavers in suitable accommodationCarer-reported quality of lifeChild protection plans lasting 2 years or moreChildren aged 0 – 4 and 5-15 living in workless householdsChildren and young people's participation in high-quality PE and sportChildren and young peoples satisfaction with parks and play areasChildren in care per 10k populationChildren killed or severely injured in road traffic accidentsChildren who have experienced bullyingChildren who have run away from home/care overnightCO2 reduction from Local Authority operations*Delayed transfers of care from hospital, which are attributable to adult soEconomic impact of Derwent Valley Mills World Heritage SiteEffectiveness of child and adolescent mental health (CAMHs) servicesEmotional and behavioural health of looked after children Emotional health of childrenEngagement in the artsExcess weight in adultsFamily Intervention Project (FIP) monitoringFirst time entrant rate per 100,000 young people of the local 10-17 popInappropriate admissions to hospital or nursing care have reducedJobs on site at Markham ValeKey Stage 2 attainment for Black and minority ethnic groupsKey Stage 4 attainment for Black and minority ethnic groupsLocal bus passenger journeys originating in the authority areaLong term unemployment rateLooked after children achieving 5 A*-C GCSEs (or equivalent) at Key StaLooked after children cases which were reviewed within required timescaLooked after children reaching level 4 in English at Key Stage 2Looked after children reaching level 4 in Maths at Key Stage 2Median earnings of employees in the areaMore county council and other public sector contracts are awarded to loMore schools are rated good or outstanding by OfstedNarrowing the gap between the lowest achieving 20% in the Early Years New business registration rateNon principal roads where maintenance should be consideredNumber of adult volunteers logging 10 hours volunteeringNumber of attendances at arts events organised / supported by CouncilNumber of council operated buildingsNumber of drug users recorded as being in effective treatment – all adultNumber of drug users recorded as being in effective treatment – opiate/cNumber of Entry Level qualifications in numeracy achieved Number of Level 1 qualifications in literacy (including ESOL) achieved Number of new apprenticeships in local businesses encouraged by the CNumber of new businesses birthsNumber of new businesses createdNumber of new businesses surviving for a minimum of 12 monthsNumber of passenger journeys on Community Transport to and from theirNumber of people receiving a home library service per 1,000 population

Number of people visiting and staying in the county overnightNumber of referrals to persons susceptible to harmNumber of referrals to Stop Hate UK LandlineNumber of schools signed up to Anti-Bullying StrategyNumber of serious acquisitive crimesNumber of visitors to Countryside Service Visitors CentresNumber of working days lost due to sickness absenceNumbers of Police Calls for ServiceObesity among primary school age children in Reception YearObesity among primary school age children in Year 6Overall employment rateOverall satisfaction of carers with social services Overall satisfaction of people who use services with their care and suppoOverall/general satisfaction with local areaParents and disabled children tell us our services for disabled children Participation of 17 year-olds in education Participation of 18 year-olds in educationPeople killed or seriously injured in road traffic accidentsPer capita reduction in CO2 emissions in the LA areaPercentage of businesses found to be or brought in to compliance with trPercentage of businesses identified as High Priority that have received tPercentage of category 1 defects completed in 32 hoursPercentage of category 1, 1a and 2 footway network where structural mPercentage of child protection cases which were reviewed within requirePercentage of children becoming the subject of a child protection plan fPercentage of core assessments for children's social care that were carPercentage of Derbyshire Traders subject to a high degree of consumerPercentage of household waste sent for reuse, recycling and compostingPercentage of initial assessments for children’s social care carried out wiPercentage of invoices paid on timePercentage of members of Derbyshire Trusted Trader Scheme that believe Percentage of municipal waste landfilledPercentage of non-public sector members of the Derbyshire Museums ForuPercentage of referrals to children’s social care going on to initial assesPercentage of re-offending rate of the Derbyshire IOM cohortPercentage of re-offending rate of young people (under 18 years)Percentage of repeat referrals to a MARACPercentage of reported rapes and serious sexual assaults and same offePercentage of residents who currently use libraries who are ‘very’ or ‘fairlyPercentage of small businesses in the area showing growthPercentage of street lights working at any given timePercentage of successful completions from drug treatment services (nonPercentage of successful completions from drug treatment services (opiaPercentage of unclassified road network where structural maintenance sPermanent admissions to residential and nursing care homes per 100,00Prevalence of breastfeeding at 6 - 8 weeks from birthPrevalence of Chlamydia in under 25 year oldsPrincipal roads where maintenance should be consideredProcessing of planning applicationsProgression by 2 levels in English between Key Stage 1 and Key Stage Progression by 2 levels in Maths between Key Stage 1 and Key Stage 2Proportion of adults in contact with secondary mental health services inProportion of adults in contact with secondary mental health services whoProportion of adults with learning disabilities in employment

Proportion of adults with learning disabilities who live in their own home oProportion of children in povertyProportion of older people who are still at home 91 days after discharge fProportion of people using social care who receive self directed supportProportion of population aged 19-64 for males and 19-59 for females qualiProportion of population aged 19-64 for males and 19-59 for females qualiProportion of population aged 19-64 for males and 19-59 for females qualiRanked actual service expenditure (RA return)Ranked estimated service expenditure (RA return)Ranked net expenditure per head of population on council servicesRate of fixed term exclusions from schoolRate of hospital admission per 100,000 for alcohol related harmRate of permanent exclusions from schoolRate per 100,000 population of alcohol specific hospital admissions (FeRate per 100,000 population of alcohol specific hospital admissions (MalRate per 100,000 population of alcohol specific hospital admissions (UndReduce emergency hospital admissions caused by unintentional and delibReduction in number of schools judged as requiring in special measures and time takenReduction in number of schools where fewer than 30% of pupils achieveReduction in number of schools where fewer than 65% of pupils achieve level 4 or aboResidual household waste per householdSatisfaction of businesses with local authority regulatory servicesSatisfaction with public transportSatisfaction with the condition of Derbyshire’s highwaysSecondary school persistent absence rateSecondary schools judged as having good or outstanding standards of bServices for disabled childrenStability of homeStability of placements of looked after children: length of placementsStability of placements of looked after children: number of placementsTake up of formal childcare by low-income working familiesTake up of school lunchesTake-up of 24 hour library service – number of visits to on-line subscriptThe annual proven re-offending rate for adults under Probation SupervisThe number of foster carers supported by the Council has increasedThe percentage of the total length of rights of way in the local authority The proportion of carers who report that they have been included or consThe proportion of people using adult social care services who have control The proportion of people who use services and carers who find it easy toThe proportion of people who use services who feel safeThe proportion of people who use services who say that those servicesThe proportion of pupils making 2 levels progress in English Key Stage 2The proportion of pupils making 2 levels progress in English Key Stage 3The proportion of pupils making 2 levels progress in maths Key Stage 2-The proportion of pupils making 2 levels progress in maths Key Stage 3-The Special Educational Needs (SEN)/non-SEN gap - achieving 5 A*-C The Special Educational Needs (SEN)/non-SEN gap achieving Key Stage 2 English and MTimeliness of placements of looked after children for adoption following Under 18 conception rateUse of public librariesVisits to libraries per 1000 populationWorking age people claiming out of work benefits in the worst performinWorking age people on out of work benefitsYoung offenders engagement in suitable education, employment or train

Young people from low income backgrounds progressing to higher educaYoung people report increased enjoyment at schoolYoung people Sentenced to Custody rate per 1,000 of the 10-17 year poYouth unemployment rateNumber of assaults with less serious injuryNumber of secondary fires‘I feel change is managed well in the Council’ – currently 18.2% positive‘I feel valued and recognised for the work I do’ – currently 49.7% positive

CAYANI117 16 to 18 year olds who are not in education, training or employment (NAC12 Able to provide care and support with skill, compassion and dignity in caCAYANI073 Achievement at level 4 or above in both English and Mathematics at KeCAYANI075 Achievement of 5 or more A*-C grades at GCSE or equivalent includingCAYANI072 Achievement of at least 78 points across the Early Years Foundation St

Achievement of IIP (Investors in People)ESLP492 Achieving financial returns in delivering the Derbyshire Police Vehicle ASCOF 2B Achieving independence for older people through rehabilitation/ intermeASCOF 2A (Part 2Admissions to residential care homes, per 1,000 population - Older AdultASCOF 2A (Part 1Admissions to residential care homes, per 1,000 population - Younger AdASCOF 1F Adults in contact with secondary mental health services in employment ASCOF 1E Adults with learning disabilities in employment PSA 16ESLP26 Average cost of a working street lightCXLP160 Average earnings of employees (residence based) in the areaCXLP161 Average earnings of employees (workplace based) in the areaDS122-02 Bus services running on time - Excess waiting time of frequent servicesDS122-01 Bus services running on time - Percentage of non-frequent services on tASCOF 1D Carer-reported quality of lifeASCOF 3C Carers receiving needs assessment or review and a specific carer’s serCRP046 Chargeable hours per annumCAYANI064 Child protection plans lasting 2 years or moreCAYA606 Children aged 0 – 4 living in workless householdsCAYA607 Children aged 5 – 15 living in workless householdsCAYANI065 Children becoming the subject of a Child Protection Plan for a secondCXLP149 Complete and implement review of performance and management informCRP025 Complete operating system and Microsoft Office upgrades across the PCCRP022 Compliance with an auditable quality systemCRP032 Contribute to the corporate aim to reduce Carbon EmissionsCAYANI060 Core assessments for children’s social care that were carried out witESLP500 Cost of subsidy per passenger on county council supported bus servicesCRP018 Create opportunities for apprenticeships within Council over the next fouCRP044 Customer SatisfactionCRP031 CWDW (Changing the Way we Work)ASCOF 2C (Both) Delayed transfers of care from hospital; and those attributable to socialASCOF 2C (NHS ODelayed transfers of care from hospital; and those attributable to sociaASCOF 2C (SocialDelayed transfers of care from hospitals; and those attributable to sociaCRP038 Deliver a programme of leadership and management development to suppAC10 Deliver agreed savings targetsAC11 Deliver balanced investment in prevention and personal care

Delivering the ‘Changing the Way Derbyshire Works’ (CWDW) programASCOF 2C (All) Delyaed transfers of care from hospital; and those attributable to social CXLP175 Develop and implement a community budget for families facing multiple

Disabled people employed by Derbyshire County Council and partner agCXLP184 Effective mechanisms are in place for engagement and involvementCRP015 Efficiency savings and workforce reductions achieved

Employee turnover (% workforce leaving p.a.)

CXLP148 Establish a new corporate performance and self regulation framework acrCRP027 Finalise the requirements for the procurement of the data network and tESLP419 First time pass rates for VOSA testsESLP61 Hectares of brownfield land reclaimed for development purposesESLP458 Implement Police Contract - Target ProfitabilityCXLP186 Implement the Public Health Outcomes Framework and embed within thCRP036 Implementation of Single Status in SchoolsDS160-01 Improved Local Biodiversity - proportion of Local Sites where positiveESLP498 Income generated from section 278 inspection feesESLP497 Income generated from section 38 inspection feesESLP459 Income generated from Section 74 worksCXLP150 Increase number of visits to website by 10% through promotion of online cCAYANI061 Increase the % of Children placed for adoptions within 12 months of agenCAYA608 Initial Assessments completed within 10 days of referralCXLP153 Jobs on Site at Markham ValeESLP11 Kilometres of cycle network completedCRP047 Library DebtsCRP021 Litigation successCXLP157 Long term unemployedESLP239 LTP Integrated Transport Schemes - Design Delivery (Current Year)ESLP238 LTP Maintenance Schemes - Design Delivery (Current Year)CXLP185 Manage the transition of Public Health staff to the County Council's maCRP033 Meet planned effiency budgetAC14 More disabled people are employed by Adult CareDS130-02 Non-principal classified roads where maintenance should be consideredCXLP178 Number of adult volunteers logging 10 huors volunteeringESLP363 Number of agency staff employed (Resources and Improvement)

Number of apprenticeships supported within the wider business communiNumber of apprenticeships within the council.

CXLP177 Number of athletes within sports supported by DIS selected for GB juniCCS088 Number of attendances at arts events organised or supported by the couCXLP154 Number of businesses supported (through events, small business centresCCS260 Number of children participating in Summer Reading ChallengeCAYA610 Number of children subject to a child protection plan per 10K popCXLP179 Number of clubs receiving 1 to 1 support from Club Developers

Number of complaints of harassmentCCS216 Number of contacts for adviceESLP296 Number of Countryside Volunteer days

Number of disciplinary casesESLP297 Number of fleet miles undertaken in delivering council services

Number of grievancesESLP416(CW) Number of insurance claims received in relation to footways (CountywideESLP415(CW) Number of insurance claims received in relation to the highway (CountywCCS217 Number of libraries with Health and Wellbeing Zones establishedESLP306 Number of Local Nature Reserves designated by the County CouncilCXLP155 Number of new apprenticeships in local businesses encouraged by the cCXLP158 Number of new businesses birthsCXLP159 Number of new businesses surviving for a minimum of 12 monthsESLP304 Number of passenger journeys on Community Transport to and from theirESLP307 Number of people attending cultural events held at Countryside SitesESBV99(x) Number of people killed or seriously injured in road accidentsCCS172 Number of people receiving a home library service per 1,000 population.CCS146 Number of physical visits to the Buxton Museum.CXLP182 Number of School pupils participating in Competition plus events

CXLP181 Number of school teams (KS2, KS3, KS4) participation in Level 3 SchoolESLP21 Number of sub-standard bridges as a % of total bridge stock (includes prCRP045 Number of unresolved client complaintsESLP36 Number of visitors to Countryside Service Visitor CentresCCS224 Number of volunteer hours used to assist with departmental services

Number of working days lost due to sickness absenceCXLP169 Number of young people (16-25 yrs) retained in the Sportivate ProgramESLP301 Number of young people across the County receiving environmental educaCAYA611 Numbers of children in care per 10K popESLP421 Operator Compliance Risk Score (OCRS) ratingCRP023 Ordinary referred debt outstanding (excluding Part III & Section 74 debt).CXLP152 Organise and deliver the Derbyshire 'Blue Plaques' scheme to recognise pASCOF 3B Overall satisfaction with local adult social care services - CarersASCOF 3A Overall satisfaction with local adult social care services - Service usersCAYA613 Percentage of 17 year olds participating in learningCAYA614 Percentage of 18 year olds participating in learningASCOF 4B Percentage of adult social care users who feel safe and secure - For reASCOF 4A Percentage of adult social care users who feel safe and secure - In ownCXLP168a Percentage of adults (16+) who participate in moderate intensity sport aCCS240 Percentage of alcohol license applications evaluatedESLP488 Percentage of all local planning authority planning applications assessedCCS144 Percentage of businesses found to be, or brought into compliance with trCCS142 Percentage of businesses identified as High Priority that have been investESLP444 Percentage of category 1 defects completed in 32 hours (All)ESBV187 Percentage of category 1, 1a and 2 footway network where structural mCCS262 Percentage of complaints about animal welfare that have been investigaCCS239 Percentage of complaints about incorrect labelling or advertisements foCCS245 Percentage of complaints about unsolicited calls from doorstep traders thCCS210 Percentage of consumers using the Derbyshire Trusted Trader Scheme whCCS246 Percentage of Derbyshire Traders subject to a high level of consumer cCCS214 Percentage of eligible checkouts that are carried out in libraries using selESLP156 Percentage of FoI/EiR requests responded to within 20 daysESLP495 Percentage of gullies included in intelligent cleansing/reporting contractsDS82-02 Percentage of household waste sent for reuse, recycling and compostingESLP499 Percentage of journeys to primary schools by non-car modesCCS222 Percentage of members of the Derbyshire Trusted Trader Scheme that belieDS22-03a Percentage of minor county council development planning applications dDS82-03 Percentage of municipal waste landfilledESLP494 Percentage of Parish Council Preliminary Flood Risk Assessments compCXLP121 Percentage of partner organisations who say that they are satisfied witESLP302 Percentage of positive feedback from young people who have accessed eESLP502 Percentage of referred planning applications provided with a substantivSCB039 Percentage of re-offending rate of Derbyshire IOM cohortSCB038 Percentage of re-offending rate of young people (under 18 years) (via SCB017 Percentage of repeat referrals to MARAC as per NI32SCB033 Percentage of reported rapes and serious sexual assaults and the sameESLP166 Percentage of responses to non-urgent signal faults within 24 hours of notCCS251 Percentage of selected Derbyshire businesses operating in priority sectCCS238 Percentage of selected Derbyshire food businesses operating in priorirty ESLP152 Percentage of Stage 1 complaints responded to within 10 working daysESLP153 Percentage of Stage 2 complaints responded to within 20 working daysESLP27b Percentage of streetlights working at any given timeESLP463 Percentage of streetworks which overran the agreed timescaleSCB024a Percentage of successful completions from drug treatment services (opia

ESLP163 Percentage of the capital schemes programme delivered by Structures aESLP158 Percentage of the current year capital schemes programme delivered byCCS073 Percentage of trading standards inspections to businesses identified as ESBV224b Percentage of unclassified road network where structural maintenance sDS130-01 Principal roads where maintenance should be consideredCAYANI093 Progression by 2 levels in English between Key Stage 1 and Key StageCAYANI094 Progression by 2 levels in Mathematics between Key Stage 1 and Key ASCOF 1H Proportion of adults in contact with secondary mental health services whASCOF 1G Proportion of adults with learning disabilities who live in their own home oCXLP183 Publish draft Health & Wellbeing Strategy for consultationSCB001a Rate per 100,000 population of alcohol specific hospital admissions (malSCB001c Rate per 100,000 population of alcohol specific hospital admissions (UndSCB001b Rate per 100,000 population of specific hospital admissions (Female)CXLP176 Reduce the number of calls representing avoidable contact to the switchDS82-01 Residual household waste per householdCAYANI087 Secondary school persistent absence rate DCSF DSOASCOF 1A Self reported experience of social care usersCRP037 Single Status Appeals processASCOF 1C Social Care clients receiving Self Directed Support (Direct Payments aCRP034 Support reduction of spend on temporary agency workers via implementaCRP035 Support the transfer of Public Health to the CouncilCCS208 Take up of 24 hour library service (visits to on-line subscription resourcesSCB037 The annual proven re-offending rate for adults under Probation supervisiESBV215b The average number of days taken to repair a street lighting fault, wherESBV215a The average number of days taken to repair a street lighting fault, where ESLP308 The level of contributions from developersESBV165 The percentage of pedestrian crossings with facilities for disabled people,CXLP122 The percentage of the general public involved in an incident attended byESBV178 The percentage of the total length of rights of way in the local authority ASCOF 1B The proportion of people using adult social care services who have control ASCOF 3D The proportion of social care users and carers who express difficulty in ESLP309 To achieve a single visit solution to all traffic signal faultsCRP030 To commence the rollout of the new integrated Adult Care ICT solutionCRP029 To commence the rollout of the new integrated Children and Youger AdulESLP48 To increase the number of settings involved in Forest School activitiesCRP020 To maintain external expenditure on legal advice at no more than 25% of CRP028 To Meet the Transformation Service cumulative budget reduction target oESLP186 To provide comprehensive reports to customers within one month of testESLP501 Total number of bus passengers carried on county council supported serESBV99(z) Total number of slight casualties in road accidentsESLP496 User satisfaction with public transport informationCCS093 Visits to libraries per 1,000 populationAC13 We have prepared 7 new apprenticeships for young peopleCRP001 We will increase the print volumes through the centralised Digital Print SCRP003 We will increase the turnover of the Business Centre (non digital print)CRP002 We will reduce the range of multi-functional devices across the council

Young peoples’ success rates in recruitment (% applicants aged 16-24 vCXLP156 Young Unemployed

Contact Details:Type/Level Definition/descriptionFrequency of Collection Known Data Quality Departmental QUARTERLYDepartmental QUARTERLYCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate BiennialDepartmental QUARTERLYDepartmental QUARTERLYDepartmental QUARTERLYDepartmental QUARTERLYDepartmental QUARTERLYCorporate QuarterlyDepartmental QUARTERLYCorporate QuarterlyCorporate AnnuallyCorporateCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate Bi-AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate New MeasureCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate BiennialCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate Bi-Annually

BACK TO CONTENTS PAGEdavid.rose@derbyhsire.gov.uk

Corporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate QuarterlyCorporate AnnuallyCorporate BiennialCorporate AnnuallyCorporate Not measured beforeCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate Bi-AnnuallyCorporate AnnuallyCorporate QuarterlyCorporate AnnuallyCorporate QuarterlyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate MonthlyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate New MeasureCorporate AnnuallyCorporate QuarterlyCorporate QuarterlyCorporate QuarterlyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate AnnuallyCorporate Quarterly

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Any Further InformatioDepartment

Authority: Leicestershier County CouncilName: Richard Wilding

Reference IndicatorTotal CO2 emissions in the LA area (DECC) (kilotonnes)Per capita reduction in CO2 emissions in the LA area (DECC) (tonCarbon emissions from County Council Roads (Exc. Motorways) (Greenhouse gas emissions reduction from LA operations (All LAs)

NI 188 Planning to adapt to Climate ChangeNI 185 Carbon Emissions from LCC (excluding suppliers) (tonnes)

Carbon emissions from LCC stationary sources (tonnes)Carbon emissions from LCC transport (tonnes)Energy Efficiency for all buildings kWhm2 Renewable Energy produced on LCC estate as % of total consumpt

NI 194 a NOx emissions Leicestershire County Council estate and operatioNI 194 b PM10 emissions Leicestershire County Council estate and operati

Total Business miles claimed (‘000s of miles)NI191 Residual waste; any collected household waste that is not sent forNI192 % of household waste sent by local authorities across LeicestershirNI 193 % municipal waste landfilled

Biodegradeable waste sent to landfill (tonnes)Diversion from landfill for County recycling and household waste siCustomer satisfaction rating at all RHWSsWaste produced from LCC sites (tonnes) QTR Figure (Rolling 12 m% waste from LCC sites recycled (QTR %)Water bodies meeting ecological river water quality targets as estLocal wildlife sites and Regionally Important geological sites in LSSSI's in our own ownership in target condition (% land area of SSGreen space in our ownership or management to have a statement Footpaths and other rights of way are sign posted and easy to useStandard for access to Greenspace in LeicestershirePotable water consumed (1,000m3)Office paper Purchased (,000's A4 sheets equivalent) Commissioned Print (tonnes of paper used)Number of high risk contracts where environmental considerations Green Spend with ESPO as % of all spend through ESPO Catalogu% of people stating that they have been a victim of anti-social behCriminal damage rate (per 1,000 population)Total Crime rate (per 1,000 population)% of adult and juvenile offenders re-offending within 12 months

NI 111 Number of first time entrants to the criminal justice system aged 10% of domestic violence cases reviewed at MARAC that are repeat Reported hate incidents (per 1,000 population)Reported domestic abuse incident rate (per 1,000 population)Assault rate (Assault without injury and with less serious injury peNumber of crimes identified as alcohol-relatedAcquisitive crime rate (per 1,000 population)

NI 21 % of people stating that they feel that the police and other local puIncreased productivity and competitiveness (GVA per head)Employment Growth is positive over period 2010 to 2015

Share of employment in high skilled occupations increasesShare of employment in knowledge-based sectors increasesReduced share of employment in public sector Gap closed between median workplace earnings and UK (figures shown Increased employment rateIncreased proportion of working age population with at least NVQ2 level qIncreased proportion of working age population with at least NVQ4 level qReduction in proportion of businesses reporting skills shortagesReduction in unemployment rate (JSA)Total employment land allocated or consented by councils for developmeTotal space allocated or consented by councils for development (square

NI 154 Number of new houses built NI 155 Number of affordable homes built

Increase in number of enterprises per 10,000 population% self-employed is same as for UKIncreased 3 year business survival rates Increase in number of new jobs created through inward investment activiA high proportion of local businesses report increased turnover and profiTotal public funding attracted to area Amount of private sector investment leveraged into areaReduction in proportion of businesses reporting problems with access to

NI 47 Reduce total casualties on our roads by 29% by 2020 (from the 2005-20NI 169 % of the classified road network (A, B and C class roads) where struc

Reduction in total CO2 emissions in the local authority area originating Average vehicle speeds during the weekday morning peak (7am-10am) on

NI 188 Continue to work towards level 4 of the former NI188 - Planning to adapWorking age people with access to employment by public transport (and otProportion of urban trips under 5 miles taken by (i) walking & cycling, (ii)Improve satisfaction with our transport system among residents and servic

NI 60 Core assessments for children’s social care that were carried out withiNI 64 Child protection plans lasting 2 years or moreNI 67 Child protection cases which were reviewed within required timescales NI 65 Children becoming the subject of a Child Protection Plan for a second oNI 62 Stability of placements of looked after children: number of moves NI 63 Stability of placements of looked after children: length of placement NI 99 Children in care reaching level 4 in English at Key Stage 2 NI 100 Children in care reaching level 4 in Maths at Key Stage 2 NI 101 Children in care achieving 5 A*-C GCSEs (or equivalent) at Key Stage 4 NI 148 Care leavers in employment, education or training NI 147 Care leavers in suitable accommodation NI 61 Timeliness of placement of looked after children for adoption NI 66 Looked after children cases which were reviewed within required timesca

Initial assessments for children's social care carried out within 10 workingReferrals to children's social care going on to initial assessmentProportion of fostering and adoption providers assessed as good or outsProportion of children's homes assessed as good or outstanding

NI 72 Achievement of at least 78 points at Early Years Foundation StageNI 117 16 to 18 year olds who are not in education employment or training (NEENI 91 Participation of 17 year-olds in education or training NI 106 Young people from low income backgrounds progressing to higher educa

Proportion of early years and childcare settings assessed as good or outNI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent including NI 73 Achievement at level 4 or above in both English and Maths at Key Stage NI 108 Achievement gap between ethnic minority groups and all pupils at Key S

NI 107 Achievement gap between ethnic minority groups and all pupils at Key SNI 93 Progression by 2 levels in English between Key Stage 1 and Key Stage 2NI 94 Progression by 2 levels in Maths between Key Stage 1 and Key Stage 2 NI 84 Achievement of 2 or more A*-C grades in Science GCSEs or equivalent NI 79 Achievement of a Level 2 qualification by the age of 19 NI 80 Achievement of a Level 3 qualification by the age of 19

Secondary school persistent absence rateProportion of nursery and primary schools assessed as good or outstandProportion of secondary schools assessed as good or outstandingProportion of post-16 schools assessed as good or outstandingProportion of special schools and PRUs assessed as good or outstandinSecondary schools judged as having good or outstanding standards of b

NI 1 % of people who believe people from different backgrounds get on well togNI 120 Life Expectancy – MalesNI 120 Life Expectancy – FemalesNI 120 Slope Index of Inequalities – MalesNI 120 Slope Index of Inequalities – FemalesNI 121 CVD Mortality (per 100,000 population)NI 122 Cancer Mortality (per 100,000 population)NI 123 Smoking quitters aged 16 or overNI 39 Rate of hospital admissions for alcohol related harm (per 100,000 populat

No's of representations into tier 3 treatment services within 1st year - AlcoNo's of representations into tier 3 treatment services within 1st year - Dr

NI 55 Obesity in primary school age children in ReceptionNI 56 Obesity in primary school age children in Year 6

% of 11-16 year olds participating in more than 3 hours sport and physica% of adults achieving at least 150 minutes of physical activity perTotal delayed transfers of care per 100,000 adult pop'nDelayed transfers of care attributable to both social care and NHS

ASCOF 3D % of people who use services and carers who find it easy to find iASCOF 3A Overall satisfaction of people who use services with their care andNI 130 % of people using social care who receive self-directed supportASCOF 1C % of people using social care who receive self-directed supportASCOF 1B % of people who use services who have control over their daily lifeNI 126 % of women who have seen a midwife by 12 weeks and six days o

Smoking at time of deliveryInfant mortality (rate per 1,000 live births)Low-birth weight (% of live births below 2,500g)

NI 53 Prevalence of breastfeeding at 6–8 weeks from birthNI 113 Chlamydia diagnoses (15-24 year olds)NI 112 Under 18 conception (rate per 1,000 females aged 15-17)

Recovery of Capital Receipts (% of target)Delivery of the Capital Programme (% of target)Accuracy of the Revenue Budget (% of target)Efficiency/other Savings achieved (£000)Service Reductions achieved (£000)Total cost of workforce (payroll)Total number of staff employedSickness absence (number of working days per FTE)% of whole workforce from a BME background% of disabled employees in the workforce

% of women Grade 13 & above% of PDRs completed

% of calls answered within 20 seconds (5 rings) (Customer ContacExternal Calls - % answered after 20 secs or more (all lines excl % Calls unanswered (all lines excl Contact centres)Number of complaints received% of complaints upheldMedia rating (incorporates media type and tone of coverage)No. of high importance audit recommendations not confirmed as iInformation security incidentsIncidents reported to IC (by the Authority)FOI requests receivedFOI requests not responded to within 20 daysFOI Exemptions appliedEmployee Related - Appeals to Member Panels - DismissalEmployee Related - Appeals to Member Panels - RedundancyProcurement - Contract procedure rule exceptionsProcurement - Contract extensionsSafeguarding Children - New case referralsSafeguarding Children - Initial child protection conferencesSafeguarding Children - Review child protection conferencesSafeguarding Adults - Total new referrals leading to investigationsSafeguarding Adults - % of new referrals in care homesEmployee Related - Disciplinary cases ongoingEmployee Related - No. of Employees SuspendedEmployee Related - No. of Employment TribunalsEmployee Related - No. of AppealsEmployee Related - Grievance cases ongoingEmployee Related - Dignity at work cases ongoingEmployee Related - Staff accidentsNon-staff accidentsCounselling Service – new referralsCounselling Service – sessions provided

Contact Details:Type/Level Definition/descriptionFrequency of Collection Known Data Quality SCS reporting dashboard (used at CMT, ScrutinAnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboardSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard Annual

BACK TO CONTENTS PAGErichard.wilding@leics.gov.uk 0116 3057308

SCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard Annual

SCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard AnnualSCS reporting dashboard AnnualSCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard QuarterlySCS reporting dashboard AnnualCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard Quarterly

CMT corporate dashboard QuarterlyCMT corporate dashboard AnnualCMT corporate dashboard Quarterly Variations in proportion of callers referred to the automated Govmetric phone surveyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashboard QuarterlyCMT corporate dashb Local index gives a score QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard QuarterlyOrganisational Governance dashboard Quarterly

Any Further InformatioDepartment

Variations in proportion of callers referred to the automated Govmetric phone survey

Authority: LincolnshireName: Jasmine Sahunta Reference IndicatorCOM:EC:02 % Lincolnshire properties with access to super-fast broadband speeds ofCBP:RCS:PL:002 Number of local businesses submitting bids for contractsCBP:RCS:PL:003 Total council spending on local businessesCOM:EC:05 Adults engaged in Learning & Skills training COM:EC:01 Jobs created & safeguardedCAE:EC75 Contact with the heritage service either in person, on the phone, by e-maiCBP:COM:119 Contact with the library service either in person, on the phone, by e-mail NI168 Principal roads that require maintenanceNI169 Non principal roads that require maintenanceGC:HT:05 Unclassified roads that require maintenanceGC:HT:04 Footways that require maintenance

% network treated in advance of ice and frost forming GC:LRSP:03 People killed or seriously injured in road traffic accidentsGC:LRSP:04 Children killed or seriously injured in road traffic accidentsASC:M3 People eligible to use social care who recieve self directed supportASC:R3 Poeple we help to maximise their independence through intensive, early,ASC:M10 Carers recieving a needs assessment/review and specific carers services2042SC Looked after children per 10,000 population aged under 182023SC Children subject to a child protection plan per 10,000 population under 1NI117 16 to 18 year olds who are not in education, employment or trainingCS118 16 to 18 year olds with learning difficulties and/or a disability in educatiNI102i The percentage point gap between pupils eligible for free schools meals NI102ii Attainment gap between pupils eligible for free school meals and their pCS136 Pupils achieving 5 A*-C grades or equivalent including GCSE English anCS137 Pupils achieving the English Baccalaureate at Key Stage 4NI192 Household waste sent for reuse, recycling and compostingNI193 Municipal waste sent to land fillNI032 Rrepeat victimisation of domestic abuseNI 49ii Fatalities due to primary fires per 100,000 populationNI 33i Number of arson incidents (primary fires) per 10,000 populationRCS:LFR: LPI47 % 'first responder' incidents attended where Fire & Rescue rendered assVFM:FI:01 Net revenue spend (Inc schools)VFM:FI:02 Net capital spendCBP:RES:059 General reserves as % revenue budgetCBP45a Level of council tax within the lowest quartileWfP 15 Employees with appraisal in the last 12 monthsWfP 09 (BV12) Sickness per full time equivilent employeeCBP:RCS:PL:001 Percentage of new spend through shared contractsVFM:CI:01 Customer satisfaction CS014: Rate of fixed term exclusionsCS043: Primary School persistent absence rateCS052: % of CwD who participate in their short-term breaks reviewCS077: % of open referrals to CWD (excl. OT) and Transition Teams that have a CS108: % Looked after Children (LAC) (> 20 days) with a PEPCS116: % 16-18 yrd olds in structured learningCS117: % 16-19 teenage mothers in Employment, Education or TrainingCS119: % participation in learning for young people with LDD leaving Yr 11CS127: % of Children with Disabilities who've had a transitional annual reviewCS156: Number of full Duke of Edinburgh awards gainedCS157: No. of DWP benefit claimants with one or more dependant childCS158: The number of young people engaged in the National Citizen Service

CS159: Percentage of families of children with disabilities using direct paymentsCS160: Percentage of 16 to 18 year-olds whose situation is 'unknown' on AspireNI052ii Take up of school lunches (secondary)NI052i Take up of school lunches (primary)NI066 Looked after children cases which were reviewed within required timescaNI067 Percentage of child protection cases which were reviewed within requireNI087 Secondary school persistent absence rateNI091 Participation of 17 year-olds in education or trainingNI114 Rate of permanent exclusions from schoolPAF C24: Looked After Children (LAC) absent from SchoolPAF C63: Participation of Looked After Children (LAC) in reviews2016SC: % of referrals that are repeats, within 12 mths (QP7.1)CS012: % of privately fostered children visited within required timescalesCS141: Children's Centres Targeted Reach AchievedCS143: Ratio of active Team Around the Child (TAC) cases to open social care reCS144: The percentage of Looked after Children (LAC) with an up-to-date healtCS145: The percentage of LAC with an up-to-date dental checkCS146: The percentage of LAC with up-to-date routine immunisationsNI059P Percentage of Initial assessments for children's social care carried out NI060 Percentage core assessments for children's social care carried out < 35NI061 Timeliness and stability of adoption of looked after childrenNI062 Stability of placements of looked after children: number of movesNI063 Stability of placements of looked after children: length of placementNI064 Child protection plans lasting 2 years or moreNI065 Children becoming the subject of a Child Protection Plan for a second oNI068 Percentage of referrals to children's social care going on to initial assesNI099 Children in care reaching level 4 in English at Key Stage 2NI100 Looked after children reaching level 4 in mathematics at Key Stage 2NI101 Looked after children achieving 5 A*-C GCSEs (or equivalent) at KS 4 (wNI147 Care leavers in suitable accommodationNI148 Care leavers in education, employment or trainingPAF B79: Fostering/adoption of LAC aged 10 to <16PAF C23 (BV163):Adoptions of LACCS138: Progression by 3 levels in English between KS2 and KS4CS139: Progression by 3 levels in Maths between KS2 and KS4CS150: % of pupils achieving at least a bronze medal through 'Live and Learn LCS151: % of pupils achieving at least a silver medal through 'Live and Learn LiCS152: % of pupils achieving a gold medal through 'Live and Learn Like a ChamCS153: % of pupils engaged in the 'Live and Learn Like a Champion' programmeCS154: % of schools engaged in the 'Live and Learn Like a Champion' programCS155: No. CYP accessing at least one arts/music activity offered by LCC/LSISNI072 At least 78 points across Early Years Foundation Stage with at least 6 inNI073 Achievement at level 4 or above in both English and Maths at Key StageNI075 Achievement of 5 or more A*-C grades at GCSE or equivalent including NI079 Achievement of a Level 2 qualification by the age of 19NI080 Achievement of a Level 3 qualification by the age of 19NI082 Achievement of a Level 2 qualification by the age of 19in the Free SchoNI086 Secondary schools judged as having good or outstanding standards of bNI092 Narrowing the gap - lowest achieving 20% the Early Yrs Foundation StageNI093 Progression by 2 levels in English between Key Stage 1 and Key Stage NI094 Progression by 2 levels in Maths between Key Stage 1 and Key Stage 2NI104 The SEN/non-SEN gap - achieving Key Stage 2 English and Maths thresNI107gic+d %ge point gap at KS2 level 4+ English & Maths -White Gypsy/Roma/IrishNI107gie %ge point gap KS2 level 4+ English & Maths - Any Other White Backgr

CS148: Under 18 conception rateNI053i Percentage of infants being breastfed at 6-8 weeks (breastfeeding prevaNI070 Hospital admissions caused by unintentional and deliberate injuries to SATOD Smoking at time of delivery (SATOD)NI126 Early access for women to maternity servicesLCC Public HealthReliable Change (alcohol clients only)LCC Public HealthAbstinence (avg. of drug and alcohol)LCC Public HealthAbstinence (drug clients)LCC Public HealthAbstinence (alcohol clients)LCC Public HealthSuccessful exits (avg. of drug and alcohol)LCC Public HealthSuccessful exits (drug clients)LCC Public HealthSuccessful exits (alcohol clients)LCC Public HealthNo re-presentation within 12 months (avg. of drug and alcohol)LCC Public HealthNo re-presentation within 12 months (drug clients)LCC Public HealthNo re-presentation within 12 months (alcohol clients)LCC Public HealthReduction in rate of proven offences over 6 months (drug and alcohol cliLCC Public HealthReduction in rate of proven offences over 12 months (drug and alcohol cLCC Public Health% answering 'no' to No fixed abode (NFA)/Housing problem (avg. of drugLCC Public Health% answering 'no' to No fixed abode (NFA)/Housing problem (drug clientsLCC Public Health% answering 'no' to No fixed abode (NFA)/Housing problem (alcohol clienLCC Public HealthAchieving normative score in terms of quality of life (avg. of drug and alcLCC Public HealthAchieving normative score in terms of quality of life (drug clients)LCC Public HealthAchieving normative score in terms of quality of life (alcohol clients)LCC Public HealthTop completion rates (start, review, exit) LCC Public Health% of waiting times < 3weeks (first intervention)LCC Public HealthOf those individuals accepting Hep B vaccinations, the % who go on to coLCC Public HealthOf those in treatment with a history of injecting, the % who should be offLCC Public HealthNumber of people who can leave treatment in a planned way as a % of allLCC Public HealthALL new treatment journeys engaged in effective treatment.LCC Public Health% of referrals come from Children’s and Family and Child Looked After sLCC Public HealthYoung people referred should commence treatment within 15 working daLCC Public HealthYoung people should have a care plan specifically related to their needsLCC Public HealthYoung people who have a history of injecting should be offered a personalLCC Public HealthYoung people leaving treatment in an agreed and planned wayLCC Public HealthTop completion rates (start, review, exit) LCC Public HealthSupported to maximise incomeLCC Public HealthSupported with debt issuesLCC Public HealthSupported to access paid workLCC Public HealthSupported to take part in training and/or educationLCC Public HealthSupported to participate in leisure/cultural/faith and/r informal learning actLCC Public HealthSupported to participate in any work-like activitiesLCC Public HealthSupported to establish contact with external services/groups/friends /famiLCC Public HealthSupported to better manage physical healthLCC Public HealthSupported to better manage mental healthLCC Public HealthSupported to better manage substance misuse issuesLCC Public HealthAssistive technology, aids and adaptations are supporting independenceLCC Public HealthSupported to maintain accommodationLCC Public HealthSupported to comply with statutory orders and related processes in relatLCC Public HealthSupported to better manage self harmLCC Public HealthSupported to avoid causing harm to othersLCC Public HealthSupported to minimise harm/risk of harm to othersLCC Public HealthSupported in developing confidence and ability to have greater choice anNI 49i Primary Fires per 100,000 populationNI 49iii Injuries arising from fires per 100,000 population

BV142iii Accidental fires in dwellings per 10,000 dwellings BV143i Deaths arising from accidental fires in dwellings per 100,000 populationBV143ii Non fatal injuries arising from accidental fires in dwellings per 100,000 pBV144 % accidental dwelling fires confined to room of origin LPI 8 Total calls to malicious false alarms per 1,000 populationLPI 9 % of malicious false alarm calls attendedBV149i False alarms generated by automatic fire detection per 1,000 non-domestNI 33ii Deliberate secondary fires per 10,000 populationBV207 Fires in non-domestic premises per 1,000 non domestic premises BV208 % escaping unharmed from primary accidental dwelling fires without assBV209i % fires in dwellings where a smoke alarm had activatedBV209iii % fires in dwellings where no fire alarm was fittedBV12a Number of days/shifts lost Uniformed staffBV12b Number days/shifts lost all staffBV150 Expenditure per head of population on the provision of fire and rescue seBVPI 2 Fire & Rescue Equality StandardLPI 1 Score in Community Risk Management & Health & Safety Key Areas of LPI 2 Number of Reports of Injuries, Diseases & Dangerous Occurance RegulLPI 3 % of occasions 1st appliance arrives at any dwelling fire within 10 minsLPI 4 % of occasions 2nd appliance arrives at any dwelling fire within 15 minsLPI 7 Following a request, % of occassions contact is made within 24hrs to arraLPI 10 % of Building Regulation applications responded to within 15 daysLPI 11 % of licensing applications responded to within 21 daysLPI 12 % of commercial fire safety audits booked at least 4 weeks in advance or LPI 13 Average mobilisation time (seconds)LPI 15 % availability of retained appliancesLPI 16 % of defective hydrants at fire incidentsLPI 17 % of time there is a wholetime crew of 5LPI 18 (Road Safety Partneship) Number of those killed and seriously injured in LPI 19 % Co-responder calls (to Fire and Rescue service) attended within 8 minLPI 20 % coverage of Personal Development PlansLPI 23 % of staff with positive perception of how well we manage our peopleLPI 27 % of staff with positive perception of how well we train & develop our stafLPI 29 % of staff with positive perception of an open, fair & equitable working eLPI 32 % of partnerships with a score of 'excellent' using the Partnership FramLPI 34 % of LFR personnel with a sound understanding of LFR's mission & prioritLPI 35 % of After Incident Survey respondents satisfied with the quality of serviLPI 36 % of Home Fire Safety Check Survey respondents satisfied with the qualiLPI 42 % of new operational staff who are femaleLPI 43 % of new staff who are from BME or 'other white' backgroundsLPI 44 % reduction in CO2 emissions from local authority operationsLPI 46 % of occasions an appliance arrives at any RTC within 13 minutesLPI 48 % of post RRO Fire Safety Audit respondents satisfied with the quality ofLPI 49 Score on National Resilience Assurance Team USAR assessmentLPI 50 % of time IRU availableLPI 51 % of occasions USAR achieved deployment of 70 miles within 2 hoursLPI 53 % increase in number of responses for IRMP public consultationLPI 56 % of LFR courses fully attendedLPI 58 % of FF maintaining BA refresher competenceLPI 59 No. of minor injuries (as reported via form PO3)LPI 60 % turnover of RDSASC:PCS1 % of all contacts recorded that are received by Customer Service Centre ASC:PCS2 % of events of people who contact Customer Service Centre (both CSC adASC:R1 % of new people assessed who receive reablement focused personal ca

ASC:R2 % of people whose outcome on leaving reablement is no service requireASC:R3 % of people whose outcome on leaving reablement is maintenance serviASC:R5 % of people reassessed who received reablement servicesASC:M1 Proporation of people using social care who receive self-directed supporASC:M2 Social care clients receiving self-directed support in the form of a directASC:M3 % eligible people using social care who receive self-directed supportASC:M4 % of people currently using social care who are receiving community basASC:M5 Permanent admissions to residential and nursing careASC:M6 % of people who use services who have recieved either an assessment orASC:M7 % of community based service users during the year who recieved TelecaASC:M8 % of community based service users during the year who recieved TelecarASC:M9 Proportion of carers assessed or reviwed in the year who recieve carer spASC:M10 Carers reciving a needs assessment / review and a specific carer's servicASC:R1 % of new people assessed who recieve reablement focused personal caASC:R5 % of people with a learning disability reassessed who received reablemeASC:S1 % of all referrals to adult safeguarding services which are repeat referralsASC:S2 % of adult safeguarding alerts screened within 1 working dayASC:S3 % of adult safeguarding cases closed at alert stage or first strategy eventASC:S4 % of adult safeguarding cases that went on to be investigatedSE:ER:EMDA E4 SE:ER:EMDA E4 Business Supported to Improve their PerformanceCAE SS5 CAE SS5 % of customers satisfied with services provided CAESL2 Number of people engaged in Adult Learning

CAE 7.1 Number of volunteers with CAE SE:ER:02 SE:ER:02 External funding attracted to Lincolnshire CAE 5.2BV12

Number of NVQ's delivered through ESF and other funding

% employees receiving appraisal % sickness absence

Contact Details: Jasmine.Sahunta@lincolnshire.gov.uk Type/Level Definition/descriptionFrequency of Collection Known Data Quality Council Business Plan and departmental - Econ Annual 31/3Council Business PlanThis indicator represents Annual 31/3Council Business PlanThis indicator shows the t2 quarter/6 month data lag - expect at Q2 (Sept)Council Business Plan and departmental - Econ QuarterlyCouncil Business Plan and departmental - Econ MonthlyCouncil Business Plan and departmental - Econ Quarterly Council Business Plan and departmental - Econ Quarterly Council Business PlanThe indicator measures t Annual 31/3Council Business PlanThe percentage of the lo Annual 31/3Council Business Plan and departmental - High Annual 31/3Council Business Plan and departmental - High Annual 31/3Council Business Plan and departmental - High Annual 31/3Council Business PlanNumber of people killed or Quarterly by calendar year, with 1 quarter lagCouncil Business PlanNumber of children killed oQuarterly by calendar year, with 1 quarter lagCouncil Business Plan and Departmental - AdultMonthly Council Business Plan% of people whose outcomMonthly Council Business PlanCarers receiving a needs Monthly Council Business Plan and departmental - Child Quarterly Council Business Plan and departmental - Child Quarterly Council Business PlanYoung people aged 16 to 1Annual 31/3Council Business Plan and departmental - Child Annual 31/12Council Business PlanThe percentage point gap Annual 31/8Council Business PlanThe percentage point gapAnnual 31/8Council Business PlanThe number of pupils achiAnnual 31/8Council Business PlanThe number of pupils achiAnnual 31/8Council Business PlanThe percentage of househoQuarterly Data reported querterly is an estimate based on district councils data, final actual figures are assessed by Defra and released in August each year. Council Business PlanThe proportion of MunicipaQuarterly Council Business PlanPercentage reduction in Quarterly Council Business PlanTotal number of fatalities Quarterly Council Business PlanNumber of deliberate primQuarterly Council Business Plan and departmental - commMonthlyCouncil Business Plan Quarterly Council Business Plan Quarterly Council Business Plan Monthly Council Business Plan Annual 31/3Council Business Plan MonthlyCouncil Business Plan MonthlyCouncil Business PlanThis indicator represents Annual 31/3Council Business PlanOverall customer satisfac Quarterly Departmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's Services

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Departmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Children's ServicesDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health AnnuallyDepartmental - Public Health AnnuallyDepartmental - Public Health AnnuallyDepartmental - Public Health Bi-annualDepartmental - Public Health AnnuallyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyDepartmental - Public Health QuarterlyLincolnshire Fire & RescueLincolnshire Fire & Rescue

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Any Further InformatioDepartment

Data reported querterly is an estimate based on district councils data, final actual figures are assessed by Defra and released in August each year.

Data reported querterly is an estimate based on district councils data, final actual figures are assessed by Defra and released in August each year.

Authority: Northamptonshire County CouncilName: Richard Corless

Reference Indicator1A Social care-related quality of life.1B The proportion of people who use services who have control over their dail

1C (old NI 130) The proportion of people using social care who receive self-directed sup1D Carer-reported quality of Life.

1E (old NI 146) Proportion of adults with learning disabilities in paid employment.1F (old NI 150) Proportion of adults with secondary mental health services in paid empl1G (old NI 145) Proportion of adults with learning disabilities who live at home or with thei1H (old NI 149) Proportion of adults in contact with secondary mental health services liv

2A Permanent admissions to residential and nursing care homes per 100,002B Proportion of older people (65 or over) who were still at home 91 days aft

2C (old NI 131) Delayed transfers of care from hospital, and those which are attributable 3A Overall satisfaction of people who use service with their care and suppor3B Overall satisfaction of carers with social services3C The proportion of carers who report that they have been included or cons3D The proportion of people who use services and carers who find it easy to 4A The proportion of people who use services who feel safe 4B The proportion of people who use services who say that those services

NI 135 Carers receiving a needs assessment or a review and a specific carers seV - 146 Increasing the number of Learning Disability Social Care customers who pa

D40 Percentage of clients in receipt of a reviewNI 132 Timeliness of social care assessments (28 days)

L5 Average number of days to complete a safeguarding investigationF1 Average weekly cost of community care packages F2 Average weekly cost of residential & Nursing PlacementsF4 Average assessed client contribution per week for Community Care PacF5 Average assessed Client contribution per week for residential and nursi

ICRA 1 Initial contacts received by Children’s Social CareICRA 2 Referrals received by Children’s Social CareICRA 3 Section 47 Enquiries initiated and closedNI 68 Percentage of referrals to children’s social care going on to initial assesNI 59 Percentage of initial assessments for children’s social care authorised wit

Average number of days taken to authorise Initial assessmentsNI 60 Percentage of core assessments for children’s social care that were car

Average number of working days taken to authorise Core AssessmentsCP 1 The number of children with a Child Protection Plan.CP 2 Children with a Child Protection Plan rateCP 3 Child Protection Plan strategy meetingsCP 4 Child Protection Plan Core Group meetings heldNI 64 Child Protection Plans closed after 2 years or longer.NI 65 Percentage of children becoming the subject of Child Protection Plan foNI 67 Percentage of child protection cases which were reviewed within requireLAC 1 The number of looked after children.LAC 2 Looked after children rateLAC 3 Looked after children participating in their reviewsNI 66 Looked after children cases which were reviewed within required timescaNI 62 Stability of placements of looked after children: number of placementsNI 63 Stability of placements of looked after children: length of placementNI 58 Emotional and behavioural health of looked after children

NI 103 a Special Educational Needs – statements issued within 26 weeks [excludiNI 103 b Special Educational Needs – statements issued within 26 weeks [includi

NI 19 Rate of proven re-offending by young offenders

NI 43 Young people within the Youth Justice System receiving a conviction in NI 111 First time entrants to the Youth Justice System aged 10-17NI 45 Young offenders’ engagement in suitable education, training and emploNI 46 Young Offenders’ access to suitable accommodationNI 61 Timeliness of placements of looked after children for adoption following

PAF C23 Adoptions of children looked afterNI 147 Care leavers in suitable accommodationNI 148 Care leavers in employment, education or training0T 1 Number of children with a Common Assessment Framework (CAF)

Nursery education funding take up by 3 year oldsPercentage of Children's Centres with a current Ofsted rating who are goChuildren graduating from the Children's University

NI 177 Percentage of young people aged 16-18 not in education, employment orNI 72 At least 78 points across the Early Years Foundation Stage with at least

NI 72L At least 78 points across the Early Years Foundation Stage with at least NI 92 Narrowing the gap between the lowest achieving 20% in the Early Years NI 73 Achievement of Level 4 or above in both English and Maths at Key StageNI 76 Reduction in number of schools where fewer than 60% of pupils achieve NI 93 Progression by 2 levels in English between Key Stage 1 and Key Stage NI 94 Progression by 2 levels in Maths between Key Stage 1 and Key Stage 2NI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent including NI 78 Reduction in number of schools where fewer than 40% of pupils achieve

NI 93B Progression by 3 levels in English between Key Stage 2 and Key Stage NI 94B Progression by 3 levels in Maths between Key Stage 2 and Key Stage 4Ebacc % of pupils achieving the English Baccalaureate (English, maths, scien

NI 102a Achievement gap between pupils eligible for free school meals and theirNI 102b Achievement gap between pupils eligible for free school meals and theirNI 104NI 105NI 99 CLA reaching level 4 in English at Key Stage 2

NI 100 CLA reaching level 4 in Maths at Key Stage 2NI 101 Looked after children achieving 5 A*-C GCSE's including English & MathNI 91 Participation of young people aged 17 in education or work based learniNI 80 Percentage of young people achieving a level 3 qualification by age 19NI 81 Inequality gap in the young people achieving a level 3 qualification by ag

NI 89A Reduction in number of schools judged as requiring special measuresNI 114 Number of pupils permanently excluded from school

E3 Fixed exclusions from schoolNI 87a Percentage of primary school pupils who are persistently absent from scNI 87b Percentage of secondary school pupils who are persistently absent from130-01 Principal Roads where maintenance should be considered130-02 Non principal Roads where maintenance should be consideredCG 08 Percentage of repairs to road network that are permenant repairsAS 04 Number of bus journey (starts in county) reimbursed under national conCG 01 Business start-upsCG 02 Number of private sector jobs created/ safeguardedCG 05 Number of new businesses attracted into the County067-00 (Former 185) Emmissions from LA own estate and operations (Selected sAS 02 aAS 02 b Total number of non-fatal casualties (excluding precautionary checks & fiAS 02 c Percentage of home fire safety checks completed in high or very high ris082-01 Percentage of household waste sent for Re-use, Recycling or Composti082-01 Percentage of municipal waste from HWRCs sent to landfill 022-03 Speed of planning decisions (% determined within 13 weeks)

The Special Educational Needs (SEN)/non-SEN gap – achieving Key Stage 2 English and MathsthresholdThe Special Educational Needs (SEN)/non-SEN gap – achieving 5 A*-C GCSE inc. English andMaths

Total number of attended incidents (Excluding co-responding)

160-01 Proportion of Local Wildlife Sites where positive mangement is being achP 03 Percentage of FOI Requests completed within timescale (20 days)

F 03 a Percentage of creditor payments made within 30 days of receiptC 04 a 80% of calls answered in under 20 secondsC 04 b Less than 5% of calls abandoned

Contact Details: 01604 367072

Type/Level Definition/descriptionFrequency of Collection Known Data Quality Departmental The average quality of li AnnuallyDepartmental Control is one of the key Annually

Corporate This is a two-part measur MonthlyDepartmental This is a composite measu BiennialDepartmental This measure shows the pro MonthlyDepartmental The measure shows the per MonthlyDepartmental MonthlyDepartmental The measure shows the per MonthlyDepartmental This is a two part measur MonthlyDepartmental This is a two-part measure AnnuallyDepartmental This is a two-part measure MonthlyDepartmental The measure is defined by AnnuallyDepartmental The measure is defined by BiennialDepartmental The measure is defined by BiennialDepartmental This portion of the measu AnnuallyDepartmentalDepartmental Whilst the overarching me AnnuallyDepartmental MonthlyDepartmental This is the number of peop Monthly

Corporate MonthlyCorporate Of new clients for whom c MonthlyCorporate This is defined as the ave MonthlyCorporate The aim of this indicator MonthlyCorporate The aim of this indicator Monthly

Departmental This measure indicates the MonthlyDepartmental This measure indicates the MonthlyDepartmental Initial contact: The firs MonthlyDepartmental Referrals: A request for MonthlyDepartmental Section 47 Enquiry: An e MonthlyDepartmental The percentage of referral Monthly

Corporate The percentage of initial MonthlyCorporate MonthlyCorporate The percentage of core as MonthlyCorporate Monthly

Departmental MonthlyDepartmental The number of children wit MonthlyDepartmental Strategy meeting: A meeti MonthlyDepartmental Core Group: A multi-agen MonthlyDepartmental The percentage of children Monthly

Corporate The child had ceased to b MonthlyDepartmental The percentage of childre Monthly

Corporate MonthlyDepartmental The number of looked after Monthly

Corporate The percentage of looked a MonthlyCorporate The percentage of looked Monthly

Departmental The percentage of looked MonthlyDepartmental MonthlyDepartmental The average SDQ score fo MonthlyDepartmental The percentage of final s QuarterlyDepartmental The percentage of final s QuarterlyDepartmental The average number of add Quarterly

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The measure shows the proportion of all adults with learning disabilities who are known to the council, who are recorded as living in their own home or with their family within the current financial year. The measure is intended to improve outcomes for adults with learning disabilities by demonstrating the proportion in stable and appropriate accommodation. The nature of accommodation for people with learning disabilities has a strong impact on their safety and overall quality of life and reducing social exclusion.

The percentage of looked after children aged under 16 at 31 March who have been• Looked after continuously for at least 2.5 years and had been living in the same placement for at least two years OR• Are placed for adoption, and their current and previous adoptive placements amount to at least two years in total.

Departmental QuarterlyDepartmental The number of young peopl QuarterlyDepartmental The percentage of young QuarterlyDepartmental Quarterly

Corporate The percentage of looked MonthlyDepartmental The number of looked afte MonthlyDepartmental The percentage of young MonthlyDepartmental The percentage of young MonthlyDepartmental The number of children a MonthlyDepartmental TermlyDepartmental MonthlyDepartmental receiving a national childr Annually

Corporate MonthlyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental Annually

Corporate AnnuallyCorporate Annually

Departmental AnnuallyDepartmental AnnuallyDepartmental Annually

Corporate AnnuallyCorporate Annually

Departmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental Annually

Corporate AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental AnnuallyDepartmental MonthlyDepartmental MonthlyDepartmental The number of fixed exclu MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental AnnuallyDepartmental Annually

Corporate This indicator demonstrate Quarterly definitiaon of 'permanament' may differ from authority to authorityCorporate Trend indicator to monitor QuarterlyCorporate This indicator demonstrat QuarterlyCorporate This indicator demonstrat QuarterlyCorporate This indicator demonstrat QuarterlyCorporate QuarterlyCorporate In relation to the Fire Ser QuarterlyCorporate In relation to the Fire Ser QuarterlyCorporate In relation to the Fire Ser QuarterlyCorporate QuarterlyCorporate Quarterly

Departmental Quarterly

• With closed community interventions or completed custodial sentences OR• Transferring from custody to community intervention

Departmental AnnuallyCorporate Measures those requests t MonthlyCorporate MonthlyCorporate Contacts made through C QuarterlyCorporate Contacts made through C Quarterly

Any Further InformatioDepartmentAny respondents who failed to answer all the questions are excluded from the calculation of this indicator.

Any respondents who failed to answer any of the seven questions are excluded from the calculation of the indicator.Those who are detained under the mental Health Act should be excluded from the denominator.

Those who are detained under the Mental Health Act should be excluded from the denominator.Those who are detained under the Mental Health Act should be excluded from the denominator.People funding their own residence in a care home with no support from the council are excluded.

People who select the response “I’ve never tried to find information or advice” for the ASCS or “I have not tried to find information or advice in the last 12 months” for the Carers Survey will not be counted in either the numerator or the denominator.

Clients who are detained under the Mental Health Act are excluded.

definitiaon of 'permanament' may differ from authority to authority

Any respondents who failed to answer all the questions are excluded from the calculation of this indicator.

Any respondents who failed to answer any of the seven questions are excluded from the calculation of the indicator.

People who select the response “I’ve never tried to find information or advice” for the ASCS or “I have not tried to find information or advice in the last 12 months” for the Carers Survey will not be counted in either the numerator or the denominator.

People who select the response “I’ve never tried to find information or advice” for the ASCS or “I have not tried to find information or advice in the last 12 months” for the Carers Survey will not be counted in either the numerator or the denominator.

Authority: Nottinghamshire County CouncilName: Rob Bayley

Reference IndicatorBP04.I1 Total number of older people (aged 65 and over) supported in residentia1C (Part1) Adult social care clients and carers receiving community based services AP01 M Initial assessments for Children’s Social Care carried out within timescalAP02 M Core assessments for Children’s Social Care carried out within timescaleAP04 M Re-referrals to Children's Social CareAP09 (sp) Looked after children with 3 or more placements in any one yearBP02 (sp) Achievement of 5 or more A*-C grades at GCSE or equivalent (inc. EnglBP03.I1 Percentage of service users going through reablement requiring no ongBP03.I4 Rate of delayed transfers of care from hospital, and those which are attriBP04a (sp) Number of primary schools in an Ofsted category - by termBP04b (sp) Number of secondary schools in an Ofsted category - by termCP02 (sp) Attainment gap at age 16 between pupils taking free school meals and thEP01b (sp) Children's Centres reaching families in greatest need: focused populatioEP02 (sp) First time entrants to the Youth Justice System aged 10-17 (per 100,000SBP08 Roads where maintenance should be considered - principalSBP12 Eligible people who have a bus passSBP18 Municipal waste land filled (percentage change)SBP19 Investment secured for the Notts Broadband PlanSCP15SCP16 People killed or seriously injured in road traffic accidentsSCP17 Recorded criminal damageSDP08 Business critical ICT services - average availabilitySDP11 Complaints settled at earliest stage (stage 1)SDP14 Informed about the services and benefits that the council providesSDP15 Satisfaction with the way the Council runs thingsSDP16 Agree the council provides ‘value for money‘SEP07N Sickness absence per employee (ALL NCC) (average days)SEP09 Invoice production work in progressSEP10 Debt Written OffBP01.I1 Delivery of efficiency savingsBP02.I1 Proportion of 'eligible' people on a personal budgetBP02.I2 Proportion of 'eligible' people taking their personal budget as a direct pSEP11 Savings that deliver the budget reductions included in the MTFS- report2Ai(SAP05)c LA funded or part-funded admissions of people aged 65+ to permanent re2C Delayed discharges from hospital (transfers of care) ave. per week per DP01(sp) Dependent children who live in households whose income is below 60% oGP02(sp) The number of paid visits to the National Watersports Centre (NWSC)GP03(sp) Annual customer satisfaction visitor surveys for Sherwood and Rufford CPT25 Satisfaction with bus services ( Former SBP13 calculated using mysterySAP04 Service users going through reablement requiring no ongoing packageSAP05/2a Reductions in Local Authority financially supported residential placemenSAP06 Outreach Extra Care placesSAP13 People undertaking voluntary/community work in last 12 monthsSAP14/1G Learning disabled clients aged 18-64 who are assessed/reviewed in the yeSAP15/1E Learning disabled clients aged 18-64 who are assessed/reviewed in the ySAP22 People requiring no service or a reduced package of care after re-ablemSBP01 Satisfaction with local area as a place to liveSBP03a Innovation centres - graduation ratesSBP03b Innovation centres - occupancy ratesSBP03c Innovation centres - tenant businesses making use of business support sSBP07 Journey time per mile during the morning peak (average mins)

Adults who have had a safeguarding assessment which leads to a safeguarding plans 

SBP09 Roads where maintenance should be considered - non-principalSBP10 Roads where maintenance should be considered - unclassifiedSBP11 Local bus and light rail passenger journeys originating in the authority arSBP14 Residual household waste (per household)SBP16 CO2 emissions - annual reductions (under CRCEES)SBP21 % aged 16-64 who are self-employedSCP10a Safe/unsafe when outside in local area during the daySCP10b Safe/unsafe when outside in local area after darkSDP03 Performance Indicators performing on or above the regional top tier counSDP06 In year capital spendSDP07 Day care services - total net expenditureSEP01 Targeted savings for the procurement transformation programmeSEP02 % of invoices paid on timeSEP08 Running costs of operational estate as a percentage of the asset value ofSPL09 Percentage satisfied with librariesBP02.I3 % of service users who have their primary outcome fully or partly metBP04.I2 Total expenditure on older people (aged 65+) supported in residential aREG01 % births registered within 42 daysREG02 % still-births registered within 42 daysREG03 % deaths registered within 5 days, excluding regsitrations following inquCI01 Commercial invoices paid electronically (%)NI 112 Rate of permanent exclusionLocal - CFCS Percentage of pupils achieving the English BaccalaureateBV082dii Tonnes waste landfilledLAAS6.2b Ave journeys per passholder/yrATC01 Expenditure on bus servicesBV156 Buildings accessible with people with a disabilityCCL01a Schools catering labour costs as a % of turnoverCCL01d Labour costs as a % of turnover - landscapeCCL01e Labour costs as a % of turnover - building cleaningSBP16b CO2 emissions from Council buildings

Contact Details:

Type/Level Definition/descriptionFrequency of Collection Known Data Quality Key Corporate Measure MonthlyKey Corporate MeasurMeasure prescribed as paMonthlyKey Corporate MeasurRelated to NI 59 MonthlyKey Corporate MeasurRelated to NI 60 MonthlyKey Corporate Measure MonthlyKey Corporate MeasurRelated to NI 61 and NI 6MonthlyKey Corporate MeasurRelated to NI 75 MonthlyKey Corporate MeasurMeasure prescribed as paMonthlyKey Corporate MeasurRelated to NI 131 MonthlyKey Corporate MeasurFigures provided from Of MonthlyKey Corporate MeasurFigures provided from Of MonthlyKey Corporate MeasurRelated to NI102b MonthlyKey Corporate Measure MonthlyKey Corporate MeasurRelated to NI 111 MonthlyKey Corporate MeasurRelated to NI 168 MonthlyKey Corporate Measure MonthlyKey Corporate MeasurRelated to NI 193 MonthlyKey Corporate Measure QuarterlyKey Corporate Measure MonthlyKey Corporate MeasurRelated to NI47 and NI48MonthlyKey Corporate Measure MonthlyKey Corporate Measure MonthlyKey Corporate Measure QuarterlyKey Corporate MeasurTo be completed through AnnualKey Corporate MeasurTo be completed through AnnualKey Corporate MeasurTo be completed through AnnualKey Corporate MeasurBV12 - Rolling Average MonthlyKey Corporate Measure MonthlyKey Corporate Measure MonthlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure Quarterly

BACK TO CONTENTS PAGErobert.bayley@nottscc.gov.uk

Strategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualStrategic Plan Measure AnnualStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure QuarterlyStrategic Plan Measure AnnualDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan service standard QuarterlyDept Plan service standard QuarterlyDept Plan service standard QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure QuarterlyDept Plan Measure AnnualDept Plan Measure AnnualDept Plan Measure AnnualDept Plan Measure Quarterly

Any Further InformatioDepartmentMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthKey measure of 'personalisation' of social care - related to old NI 130

Key measure of the success of reablement for adult social care service usersPerformance measure combing figures from the health sector as well as audlt social care

Old BVPILocal IndicatorLinks to ASCOFOld BVPIStatistics from PoliceLocal IndicatorLocal IndicatorPreviously collected via our citizen's panel - in future through annual surveyPreviously collected via our citizen's panel - in future through annual surveyPreviously collected via our citizen's panel - in future through annual surveyOld BVPIIntroduced to link to implementation of integrated SAP systemIntroduced to link to implementation of integrated SAP systemLinks to efficiency agendaKey measure of 'personalisation' of social care - related to old NI 130Key measure of 'personalisation' of social care - related to old NI 130Finance based indicatorMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthLocal IndicatorLocal IndicatorPreviously collected via our citizen's panel - in future through annual survey

Measure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of Health

Previously collected via our citizen's panel - in future through annual survey

Previously collected via our citizen's panel - in future through annual surveyLocal IndicatorLocal IndicatorLocal IndicatorOld BVPI

Old BVPIOld BVPIOld BVPIOld BVPIOld National IndicatorLocal IndicatorPreviously collected via our citizen's panel - in future through annual surveyPreviously collected via our citizen's panel - in future through annual surveyLocal Indicator - comparison with top tier authoritiesLocal IndicatorFinancial MeasureLocal IndicatorOld BVPI

Library SurveyMeasure of service user satisfaction within adult social careexpenditure indicator for adult social careStatutory service standard for Registration serviceStatutory service standard for Registration serviceStatutory service standard for Registration serviceRelated to BV157

Old BVI definition

Old BVI definition

Old BVI definition

Measure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of Health

Measure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of Health

Measure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of HealthMeasure prescribed as part of the Adult Social Care Outcomes Framework (ASCOF) by Dept of Health

Authority: Derby CityName: Sally BurtonReference IndicatorCP O7a Better levels of satisfaction with Council servicesCP O7b Fewer complaints CP O7c Achieving planned savings through our 'one Derby, one Council' prograCP O7d More people who feel involved in Council decision-making CP O7e More services showing an improvement CP O7f Achieving 'Excellent' against the Equality Framework - definition needsCP O8a Raised levels of engagement among employeesCP O8b Improving levels of employee attendance CP O8c All managers successfully completing leadership development programmCP O8d All employees participating in Managing Individual Performance AHH 01A NI127 Social care quality of lifeAHH01B Prop users with control over their daily livesAHH S1 Percentage of repeat referralsAHH 01C NI130AHH01D Carer reported qual of lifeAHH 01E (NI146)AHH 01F (NI150) Mental health employmentAHH 01G (NI145) People with learning disabilities in settled accomm.AHH (NI149) Mental health - settled accommodationAHH2A(i)AHH2A(ii)AHH O2B (NI125) Proportion of older people (65 and over) who were still at home 91 daysAHH O2C (NI131)Delay Transfers of CareLocal NI132 Timing of assessmentsLocal NI133 Timing of care packagesLocal AHH C1 (re Percentage of carers reporting that they can find the support they need Local AHH C2 (re Percentage of carers who look after a vulnerable adult or disabled child Local AHH C3 (r Number of carers who have received a Carers AssessmentLocal AHH C4 (s Number of carers who receive a Personal BudgetLocal AHH C5 ( Percentage of people newly diagnosed with dementia helped through a sNI135 Carers services, advice and informationLocal AHHD40BISDPM1 Number of sustainable micro providersBISDPM2 Number of personal assistants in employment BISDPM3BISDPM5 Successful delivery of IT developmentsYAHPM1Local 01 YAHPM2Estimated annual financial value of additional benefitsYAHPM3 NI156 Number of households living in Temporary AccommodationYAHPM4 The number of people placed in bed and breakfast accommodation YAHPM5 Number of homelessness preventionsYAHPM6 Number of homelessness acceptancesLocal 07 YAHPM7Number of single homeless people supported to access education, emploYA&H PM8 NI155Number of affordable new homes provided.Local 11 YAHPM9% of new tenants satisfied with their new home. YAHPM10 No of private sector vacant dwellings that are returned into occupation oLocal 14 YAHPM1Number of vulnerable people helped to remain in their own homes throughLocal 30 NI141 Percentage of vulnerable people achieving independent living. Local 31 NI142 Percentage of vulnerable people who are supported to maintain independeLocal 32 YAHPM1Percentage of young people supported to access education or employmeLPI 52c Percentage of Adult Services complaints responded to within statutory t

receiving direct payments

all those receiving a service)

LPI 52g Percentage of Housing complaints responded to within timescaleCPM 9 Process in- year secondary admission applications within the 20 school dCPM10 Increase the number of Reception and Junior Transfer online applicationsCPM2a To manage sufficiency and promotion of FFE places to ensure 90% take up CPM2b 250 children to access the two year old childcare place with an increase tCPM3CPM5CPM11 Manage positive relationships to support the development of outcome bCPM12 Evidence of stakeholder engagement in the development of servicesEIISS PM17 / NI1 Care leavers in employment, education or training (NI 148)EIISS PM01 Referrals to social careEIISS PM02 Number of family graded care profile EIISS PM03a Number of lead professionals around child plans EIISS PM03b Number of MAT team cases (Level 2 cases)EIISS PM04 Fewer children with safeguarding plansEIISS PM05 / SS Total number of children looked after (SSPM07)EIISS PM20 Number of families support through parenting programmes in children’s EIISS PM16 / NI 16–18-year-olds who are not in education, training or employment (NEETEIISS PM21 Number of home support programmes – Section 17sEIISS PM22EIISS PM23 Number of children worked through family group conferencing (FGCs)EIISS PM24 Number of children who are LAC under 5 who are linked to a children’s cEIISS PM25 Number of children under 5 who have a child protection plan who are linkeEIISS PM26 Number of children on any plan living with DVEIISS PM27 Kinship care EIISS PM28 User perceptions measured – number of spider-grams completed and infoL&I PM01 Achievement of at least 78 points across the Early Years Foundation StaL&I PM02 Achievement at level 4 or above in both English and Maths at Key Stage L&I PM03 Achievement of 5 or more A*-C grades at GCSE or equivalent including EL&I PM05 Reduction in the number of schools where fewer than 40% of pupils achL&I PM11 Achievement gap between pupils eligible for free school meals and theirL&I PM12 Achievement gap between pupils eligible for free school meals and theirL&I PM20 Long term fixed term exclusions in school (measured in days)L&I PM21 The number of qualifications, up to and including Level 2, achieved by AL&I PM22 / NI103L&I PM23 Percentage of inspected services settings and institutions that are judgedL&I PM04 Reduction in the number of schools where fewer than 60% of pupils achiL&I PM14 The Special Educational Needs (SEN)/non-SEN gap - achieving Key StagL&I PM18 Rate of permanent exclusions from school (NI 114)L&I PM06 Achievement of a Level 2 qualification by the age of 19 (NI 79)L&I PM15L&I PM17 Key Stage 4 attainment for Black and minority ethnic groups (NI 108)L&I PM16 Key Stage 2 attainment for Black and minority ethnic groups (NI 107)NI 87 Secondary school persistent absence rate (NI 87)NI 89 Reducing the number of failing schools (NI 89a)SS PM10 Participation of children looked after in their statutory reviewsSS PM04 / EIISSSS PM15SS PM16SS PM17SS PM01 Percentage of looked after children that were adoptedSS PM02 Percentage of looked after children who had their statutory health needsSS PM09 Ratio of looked after children from minority ethnic groups to children in thSS PM11 Engagement of children in care

(2012/13 Schemes: Ashgate Primary PCP, Arboretum Extension, Homefields Extension, Littleover Extension Phase1, Markeaton PCP, Springfield ASD Unit)a. on target time

SS PM13 / L&I PMPercentage of looked after children with a current PEPSS PM18 Looked after children cases which were reviewed within the required timeSS PM07 / EIISS Children looked after (EIISS PM05)SS PM14 Children in care achieving 5 A*-C GCSEs (or equivalent) at Key Stage 4SS PM20 Replacement of child practitioners with social workers SS PM21 Number of time-limited and long term foster carersL&I PM08 Children in care reaching level 4 in English at Key Stage 2 (NI 99)L&I PM19 Children in care reaching level 4 in Maths at Key Stage 2 (NI 100)SS PM03SS PM05 Proportion of children subject to a child protection plan from minority ethnLPI 52b Percentage of CYP complaints responded to within statutory timescaleCNP PM1 Reduction in the arrest rate for IOMCNP PM7 Successful completions from treatment as a percentage of the total numbeCNP PM8 Proportion of clients exiting in the year to date who successfully completCNP PM16 Increase budgets devolved to communitiesCNP PM18 Increase the numbers of people involved in neighbourhood boards and CNP PM19 Increase in the number of care planned discharges for young people leaCNP PM20 Successful completions from treatment as a percentage of the total numbCNP PM22 Increase the proportion of appropriate MARAC cases that the advocate tCNP PM23 Develop a training package to deliver forced marriage and domestic and sCNP PM24 Proportion of referrals to the Crime Prevention team which are respondedCNP PM25 Increase the number of young people that gangs prevention work is delivCNP PM26 Decrease in the risk status of individuals in ChannelCNP PM27 Increase the number of programmes delivered to higher education institutiCNP PM28 Increase the number of individuals receiving WRAP trainingCNP PM29 Increase the percentage of extreme narratives which have counter-narraCNP PM30 Increase the number of people involved in Gangs Advisory GroupCNP PM31 Increase the number of statutory enforcement interventions for gang relatCNP PM32 Percentage of identified young people most at risk of gang involvement CNP PM33 Percentage of respondents satisfied with support from the PartnershipCNP PM34 Percentage of funding committed within relevant frameworksCNP PM35 Reduce the repeat anti-social behaviour referrals rateCNP PM36 Reduction in the occurrences of assault with less serious injury during CNP PM37 Percentage of MIPs completedEaRS PM2a Fewer reportable accidents within the CouncilEaRS PM2c The percentage reduction in premises categorised as highest risk (CategorEaRS PM3 Compliance with legal requirements & Council policy as based on the fiEaRS PM4 Confidence in management rating as based on the findings of the annuaEaRS PM5 Number of H&S training courses delivered by corporate H&S staff comparEaRS PM6 Percentage of annual H&S audit programme achievedEaRS PM7a Level of customer satisfaction with annual Corporate H&S inspections & EaRS PM7b Level of customer satisfaction with Corporate H&S training coursesEaRS PM12 Number of new businesses signed up to ‘Buy with Confidence’ schemeEaRS PM14 Number of dwellings and shared houses improved to acceptable standard aEaRS PM15 Percentage of tenants who perceive their health and wellbeing has imprEaRS PM16 Level of customer satisfaction with regulatory servicesEaRS PM17 Percentage of overall sickness absence within the Council due to stressEaRS PM18 Percentage of premises compliant with alcohol licensing conditionsEaRS PM19 Number of joint licensing visits carried out with partner organisationsEaRS PM20a Percentage of clients informed about the general principles of the life cycEaRS PM20b Percentage of clients informed about the general principles of the envirEaRS PM21 Level of customer satisfaction for the design and procurement of buildingEaRS PM22 Percentage of Environmental Protection service requests responded to wiEaRS PM23 Number of applications for memorials as a proportion of total cremations

EaRS PM24 Proportion of complainants about Derby traders referred to Trading StanEaRS PM25 Proportion of Food Hygiene Rating Scheme rated premises achieving level EaRS PM26 Corporate Values - Achieve a minimum average rating of 3 for service vaL&C PM1 More people satisfied with leisure centresL&C PM2a More people satisfied with librariesL&C PM2b More people satisfied with museumsL&C PM3 Customer satisfaction score/rating for ParksL&C PM4 Increase in attendances at Derby Live events and performancesL&C PM5 Increase in attendances in leisure centres L&C PM6a Increase in gym membershipsL&C PM6b Increase in pay as you play gym attendancesL&C PM6c Increase in participation in coaching coursesL&C PM7 Increase in income generation across L&CL&C PM8 Green Flag status achieved for Chaddesden ParkL&C PM9a Increase in volunteering/involvement of the community in - Derby LIVEL&C PM9b Increase in volunteering/involvement of the community in - MuseumsL&C PM9c Increase in volunteering/involvement of the community in - LibrariesL&C PM9d Increase in volunteering/involvement of the community in - Leisure FacilitL&C PM9e Increase in volunteering/involvement of the community in - Lesiure and CL&C PM11 Increase in young people aged 11 to 16 joining The MovementL&C PM12 Number of people referred onto the b-you programmeP&FM PM1 More people cyclingP&FM PM6 Percentage of LTP annual programme delivered as planned (RAG ratingP&FM PM7 Percentage of Local Wildlife Sites where positive conservation has been P&FM PM8 Percentage of Property Maintenance annual programme delivered as plP&FM PM9a Processing of ‘minor’ planning applications within 8 weeks (national targeP&FM PM9b Processing of ‘minor’ planning applications within 13 weeks (local target)P&FM PM9c Processing of ‘householder’ planning applications within 8 weeks (local tP&FM PM9d Processing of ‘householder’ planning applications within 13 weeks (local P&FM 1 Raising awareness of energy efficiency through campaigns and training P&FM 2 Adopting a Core Strategy and Infrastructure Plan that supports the naturP&FM 3 Develop and deliver a charging regime under the Community InfrastructuP&FM 4 Review and restate the Council’s Climate Change StrategyP&FM 5 Continue to progress with the development of the ‘Our City, Our River’ P&FM 6 Deliver the long term transport strategy through the Local Transport PP&FM 7 Implement actions arising from the Planning Peer Review to improve oP&FM 8 To secure improvements to our urban design service, through training andP&FM 9 Develop and implement a corporate wide Energy PolicyP&FM 10 Implement key stages of the Council’s Asset Management software to sP&FM 11 Complete the Repairs and Maintenance Procurement processP&FM 12 Achieve a successful accommodation move for all staff, that will relocaP&FM 13 Deliver an integrated Facilities Management model in line with one Derby SP PM5a Killed and seriously injured: allSP PM5b Killed and seriously injured: childrenSP PM9a Missed bins: resident faultSP PM 9b Missed bins: crew faultSP PM9c Missed bins: totalSP PM 9d Missed bin: Percentage of missed bins collected within 2 working days SP PM 9e Missed bins as a percentage of all household binsSP PM11 Percentage of household waste recycled, composted or re-usedSP PM13a Percentage of general litter removed from roads/pavements/ highways in 2SP PM13b Percentage of fly-tipping removed from roads/pavements /highways in 1 wSP PM13c Percentage of non-offensive graffiti removed from roads/ pavements /highwSP PM13d Percentage of offensive graffiti removed from roads/pavements /highways i

SP PM13e Percentage of needles/drug litter removed from roads/pavements/ highwaysSP PM13f Percentage of Street Cleansing incidents dealt with in service standard SP PM14 Percentage of street lights repaired in 5 working days of being reportedSP PM15aSP PM15bSP PM16a Cost savings reinvested through service re-design (including bringing tSP PM16b Cost savings delivered through service re-design - Winter Maintenance (SP PM18 Percentage of the Devolved Budget programme held by Neighbourhood SP PM19 Percentage of LTP annual programme delivered as planned (RAG ratingSP PM20 Percentage of responses to Penalty Charge Notices made within 7 days SP PM21aSP PM21bSP PM22 Bus services running to time/bus punctualityLPI 52d Percentage of Neighbourhood complaints responded to within 10 daysGOV PM1 Number of training sessions provided for Audit and Accounts CommitteeGOV PM2 Percentage of FOIs dealt within 20 working days (missing deadlines couGOV PM3 Percentage of VAT returns made by 20th of monthGOV PM4 Level of satisfaction with the internal audit service - % of annual responGOV PM5 % Woolf protocols sent to the Insurer within 10 working daysGOV PM6 % of qualified Subject Access Requests dealt with by the Information GGOV PM7 Number of face to face awareness training courses delivered on informatiGOV PM8 Number of face to face fraud awareness training courses delivered in theF&P PM4 A legally balanced budget approved by Full CouncilF&P PM6a Number of recommendations from External AuditF&P PM9a % staff with professional qualifications a) CCAB/MCIPS F&P PM9b % staff with professional qualifications b) AAT/PF&P PM10a No team plans developedF&P PM10b % of priority training needs deliveredF&P PM13 No of category plans identifiedF&P PM14 Savings delivered through category plans (in line with MTFP)F&P PM15 % spend covered by Category Plans cf total spendF&P PM16a % of budget managers trained and accredited: a) FPR trainingF&P PM16b % of budget managers trained and accredited: b) CPR trainingF&P PM16c % of budget managers trained and accredited: c) Financial managemenF&P PM16d % of budget managers trained and accredited: d) Contract Management tF&P PM17 Enabling tools rolled out to managersF&P PM18 Proportion of waivers which could have been avoidedF&P PM19 Refreshed FPR and CPRF&P PM20 Earlier closure, including earlier sign offF&P PM21 Unqualified Audit opinionF&P PM22 % of major projects supported with finance and procurement input at plaF&P PM23 Increased productivity as a result of improved working practices (as % oF&P PM24 100% of MIPs deliveredHR PM3 All HR staff to have a MIP and PDPHR PM4 HR attendance in line with corporate targetsHR PM5 Improve levels of HR customer satisfactionHR PM7 ODOC savings targetHR PM8 100% of HR projects to be completed to specification or agreed deviatioHR PM9 Income generated from sold services increased from 2012/13HR PM10 Priority areas from the OD framework implemented. 100% key strategies cHR PM11 cost of agency staff as a % of total paybillHR PM12 Cost of recruitment per vacancyHR PM13 Average time taken to fill vacant positionsHR PM14 Average time taken to resolve disciplinary cases

Percentage of highways made safe:Percentage of highways made safe:

Number of cyclists riding in Derby: Number of cyclists riding in Derby:

HR PM15 Average time taken to resolve grievance casesHR PM16 Average number of days invested in learning & developmentHR PM17 Cost of learning & development as % of total paybillHR PM18 Turnover % for all leaving reasonsBV11a / LPI73 (H % of top 5% of earners that are womenBV11b / LPI74 (H % of top 5% of earners from black and minority ethnic communitiesBV11c / LPI75 (H % of top 5% earners with a disabilityBV16 / LPI76 (HR % employees declaring they meet DDABV17 / LPI77 (HR % employees from minority ethnic communitiesBS PM01 Business Support attendance in line with corporate targetsBS PM02 Improve levels of customer satisfaction with Business Support ServicesBS PM03 Support the Council's ODOC Transformation Programme and deliver savinBS PM04 All Business Support staff to have a MIP and PDP/Skills AssessmentBS PM05 Proportion of support requests responded to/dealt with within 24 hoursBS PM06 Proportion of Business Support projects completed to specification or agBS PM07 Proportion of Council services on the new EDRMS systemCM PM1 Payment of invoices within 30 daysCM PM2 Payment of invoices to small businesses within 10 daysCM PM5 Percentage of in year collection of Sundry DebtCM PM9a Collect a minimum of 98.4% of council Tax within 36 months of it becomCM PM9b Collect a minimum of 99% of Business Rates within 24 months of it becCM PM10 NNDR current year collection rate 96.75% 2012/13 and 97.5% 2013/14CM PM11a Contacts managed by channel: Customer Self Service CM PM11b Contacts managed by channel: AssistedCM PM11c Contacts managed by channel: Personal Customer ContactCM PM12 % of improvement action plans in place as a result of learning from compCM PM13 80% of new claims and changes processed within 5 days of customer contCM PM14 60% of existing claims and changes processed within 14 days of receivingCM PM15a 100% of staff to have a MIP by 30/6/12CM PM15b 100% staff have had a minimum of one MIP review by 31/3/13CM PM15c Number of individual personal development plansCM PM15d Number of team training plansLPI 52e Percentage of Resources complaints responded to within 10 daysCM1 Process HB claims and changes in a timely and accurate wayCM3 Increase % of Council revenue collected through Council Tax,Business CM4 Improve the customer experience by implementing the Customer ManagCM5 Support all employees within Customer Services in their professional dCM6 Develop and implement a Council Payments StrategyIS PM1b Satisfaction score of users using the service deskIS PM7 Satisfaction score for all usersIS PM8 Number (or%?) of self service activitiesIS PM9a Number of incidents of unplanned downtime for critical systems (priority IS PM9b Number of incidents of unplanned downtime for critical systems (priorityIS PM9c Number of incidents of unplanned downtime for critical systems (priority IS PM9d Number of incidents of unplanned downtime for critical systems (priority 1IS PM9e Number of incidents of unplanned downtime for critical systems (priority IS PM9f Number of incidents of unplanned downtime for critical systems (priority IS PM9g Number of incidents of unplanned downtime for critical systems (priority IS PM9h Number of incidents of unplanned downtime for critical systems (priority 1IS PM9a Number of incidents of unplanned downtime for critical systems (priority IS PM9b Number of incidents of unplanned downtime for critical systems (priority 1IS PM9k Number of incidents of unplanned downtime for critical systems (priority IS PM9l Number of incidents of unplanned downtime for critical systems (priority IS PM9m Number of incidents of unplanned downtime for critical systems (priority

IS PM9n Number of incidents of unplanned downtime for critical systems (prioritIS PM9o Number of incidents of unplanned downtime for critical systems (priority IS PM9p Number of incidents of unplanned downtime for critical systems (priorityIS PM9q Number of incidents of unplanned downtime for critical systems (priority 1IS PM10a Total time (hours) lost through the unplanned loss of critical systems: HaIS PM10b Total time (hours) lost through the unplanned loss of critical systems: WIS PM10c Total time (hours) lost through the unplanned loss of critical systems: LAIS PM10d Total time (hours) lost through the unplanned loss of critical systems: e mIS PM10e Total time (hours) lost through the unplanned loss of critical systems: InIS PM10f Total time (hours) lost through the unplanned loss of critical systems: StIS PM10g Total time (hours) lost through the unplanned loss of critical systems: TIS PM10h Total time (hours) lost through the unplanned loss of critical systems: ThiIS PM10a Total time (hours) lost through the unplanned loss of critical systems: HaIS PM10b Total time (hours) lost through the unplanned loss of critical systems: ApIS PM10k Total time (hours) lost through the unplanned loss of critical systems: SoIS PM10l Total time (hours) lost through the unplanned loss of critical systems: IS PM10m Total time (hours) lost through the unplanned loss of critical systems: IS PM10n Total time (hours) lost through the unplanned loss of critical systems: GIIS PM10o Total time (hours) lost through the unplanned loss of critical systems: CIS PM10p Total time (hours) lost through the unplanned loss of critical systems: OtIS PM11a Savings delivered against 2012/13 ODOC targets (supported by action toIS PM11b Savings delivered against 2012/13 ODOC targets (supported by action toIS PM11c Savings delivered against 2012/13 ODOC targets (supported by action to IS PM11d Savings delivered against 2012/13 ODOC targets (supported by action to IS PM12 Average time taken per ICT employee to refresh technical skills (includinL&D PM1 Customer Surveys/Satisfaction - Registration 4x a yearL&D PM2 Customer Surveys/Satisfaction - Legal - survey every 2 yearsL&D PM3 Legal in case feedback from clientsL&D PM4a Scrutiny Member survey of: a) The overall support offered by OSL&D PM4b The profile of O&S (ie members perception of is effectiveness)L&D PM5 Percentage of canvas A forms returned (electoral services)L&D PM6a Percentage of take up of Tell Us Once - a) DeathsL&D PM6b b) BirthsL&D PM7a Percentage of official searches dispatched in 5 daysL&D PM7b Average time (days) to return a searchL&D PM8 Average score/Mayoral engagement on the NACO 1-5 scaleL&D PM9 % Mayoral engagements within the city boundariesRegen PM02 Asset Valuations completed on time Regen PM03 Progress with Area and thematic reviews – Number of reviews Regen PM04 Average occupancy rate in two main retail marketsRegen PM05 City Centre vibrancy: footfallRegen PM06 City Centre office market: new ‘Grade A’ floorspaceRegen PM07a Number of new homes provided - OsmastonRegen PM07b Number of new homes provided – Castleward Urban Village Regen PM11a More visitors to the cityRegen PM11b More visitors staying overnightRegen PM12Regen PM14 Number of jobs created through projects where the Council has directly NI151 Overall employment rate (working age)NI166 Median earnings of employees in the areaNI171 New business registration rateSST PM01 The levels of savings delivered for each directorate as committed to in tSST PM02 More employees able to work in different ways, including home-working aSST PM03 Number of hits to the website

Improved satisfaction levels with the city among:

SST PM07 More people getting involved in decision-making about local services or SST PM10 Proportion of policies/strategies that have an up to date Equality ImpacSST PM11 The percentage of performance measures improving after interventionSST PM13 Percentage of statutory returns compiled within timescale and meeting daSTT PM14 Percentage of information and performance requests delivered to timescSST PM15a Number of requests for service - Performance and ImprovementSST PM15b Number of requests for service - Policy, Research and EngagementSST PM15c Number of requests for service - CommunicationSST PM16a The percentage of users satisfied with the service they have received SST PM16b The percentage of users satisfied with the service they have received -SST PM16c The percentage of users satisfied with the service they have received -SST PM17 The number of staff meeting standards assessed through Managing IndiSST PM19 Proportion of press releases used by local mediaSST PM20 Percentage of employees feeling informedSST PM21 Number of GIS related website hitsSST PM22 Number of GIS related intranet hitsSST PM23 Income achieved through sold servicesLPI 52f Percentage of CEO complaints responded to within 10 days

Contact Details:Type/Level Definition/descriptionFrequency of Collection Known Data Quality Corporate AnnualCorporate MonthlyCorporate Monthly Corporate AnnualCorporate MonthlyCorporate Quarterly?Corporate AnnualCorporate MonthlyCorporateCorporate Quarterly Departmental AnnualDepartmental AnnualDepartmental monthlyDepartmental Monthly DepartmentalDepartmental MonthlyDepartmental QuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental MonthlyDepartmental MonthlyDepartmentalDepartmentalDepartmentalDepartmentalDepartmentalDepartmental MonthlyDepartmental QuarterlyDepartmentalDepartmentalDepartmentalDepartmentalDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental MonthlyDepartmental QuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental

BACK TO CONTENTS PAGEsally.burton@derby.gov.uk

Departmental MonthlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental QuarterlyDepartmental Monthly Departmental Monthly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Monthly Departmental Monthly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental Quarterly Departmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental AnnualDepartmental Quarterly - monthly?Departmental Quarterly Departmental AnnualDepartmental AnnualDepartmental Quarterly Departmental Quarterly Departmental AnnualDepartmental AnnualDepartmental AnnualDepartmental Quarterly Departmental Quarterly Departmental Monthly Departmental Monthly Departmental Monthly Departmental Monthly Departmental Monthly Departmental Monthly Departmental Monthly Departmental Monthly Departmental TBC

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Any Further InformatioDepartment

Authority: Leicester CityName: Adam ArcherReference Indicator

% of new assessments not completed within 4 weeksNumber of older people (aged 65 and over) newly admitted to permanent residential care in current financial yearNumber of older people who receive reablement on hospital discharge% of people who receive a personal budget for their social care needs

% of safeguarding investigations commenced within 24 hoursNumber of adults, aged 18-64, newly admitted to permanent residential or nursing care in current financial% of older people who are living independently after reablement (91 days later following hospital discharge)% of people who take their personal budget as a direct payment% of adults (aged 18-69) with MH who live in their own home / family homeProportion of all adults in treatment who have a successful completion

Number of young people in non-criminal justice treatment for primary alcohol use.% of adults with Learning Disabilities in paid employment

Adult social care - Right to ControlAdult social care - Reduction in Day care v an increase in community opportunitiesAdult social care - Number of carers funded to be trainedAdult social care - Number of VCS & Independent providersAdult social care - Number of dementia services developed in the CityAdult social care - Number of residential care homes (internal and external) meeting level B of the QAF

Adult social care - Increased use of Assistive TechnologyAverage SAP rating of LA owned dwellingsTenant Satisfaction with repair & maintenance% rent collected% tenants with 7+ weeks rent arrears% tenants with arrears & NSP’s servedAverage relet timesNumber of affordable homes deliveredReduce the number of long standing empty private sector homesNo: of severely overcrowded households rehousedNo: of households prevented from falling into homelessnessReduce the numbers of rough sleepersTotal user figures for ArtsTotal visitor figures for MuseumsTotal virtual visits to MuseumsDecrease in the number % of empty shops (no targets set as used to monitor market influence)Increase in footfall into the city centre during the day and evening (no targets set as used to monitor market influence)Increase in the number of night time economy venues (no targets set as used to monitor market influence)Increase in the financial contributions and in kind support from the private sector - undefinedProduce marketing strategy and plan for the city centreNumber of exercise referrals Women into Sport(B active project) Number of sessions of (Athletics, Badminton, Swimming)Number of young people taking up free swimmingTotal user figures for community centresNumber of groups signed up for self- access to community centresNumber of volunteer hours in community centres Total number of physical visits to LibrariesTotal virtual visits to LibrariesNumber attending under 5s sessions

% of adults with LD who live in their own  / family home

Number of adults in drug and alcohol treatment.

Adult social care - 1F %   of adults in contact with secondary mental health services in paid employment

Adult social care - Numbers of people in Shared Lives placements. 

Overall satisfaction with the service providedMunicipal waste landfilledCleanliness of streetsHousehold waste recycled/composted/divertedNumber of missed bins and complaintsNumber of targeted crime prevention campaigns and activities which contributes to the reduction in total crime in the city.Satisfaction with ParksBusiness satisfaction with Regulatory servicesEnforcement actions undertaken by City WardensNo: of people into employmentNo: of apprenticeships createdNo: of businesses startedNo: of existing businesses supportedSquare metres of employment floor space developedQualifications achieved through European Social fundOccupancy rates of supported business unitsNo: of potholes repairedTransport - No: of traffic light installations replaced as part of planned maintenanceTransport - No: of street lights repairedTransport - No: of road maintenance schemes completedTransport - No: of footway maintenance schemes completedTransport - No: of children who have received pedestrian or cycle trainingPlanning - Speed of decision on major planning applicationsPlanning - Successful resolution of contraventions of planning controlPlanning - No: of Tree Preservation Orders reviewedIndicator to be based on complaints received - details to followMarkets - % of stalls occupancyLet property voids - lost income (no targets set as used to monitor market influence)Let property voids - number of properties (no targets set as used to monitor market influence)% of properties carrying out Anti Social Behaviourestos monitoring reports where required% of properties making water hygiene monitoring reports where requiredCapital receipts from property disposals1st legal action on new matters - target of 5 workings days or milestone (eg. draft contract issued)Satisfaction ratingsReduce external spendBenchmark on costNumber of new cases opened/old cases closedPercentage of non-exempt individual decisions of the Executive published within 1 working day of the decisionCustomer satisfaction with translation servicesCustomer satisfaction with interpretation servicesPercentage of attendees at all Project Management Network activities who strongly agree that they add value or would Percentage of CPMO Internal Customers who agree or strongly agree that the team add value and should continueAcknowledgement of Electoral Registration Claim forms within 5 working days of receiptPercentage uptake of local media stories based on news releases issued by the council's communications & digital mediNumber of unique visits to leicester.gov.ukPercentage of engagements attended by Leicester's 3 civic dignitaries which are held within the city boundarPercentage of engagements attended by Leicester's 3 civic dignitaries which are hosted/arranged/attended by mixed/ethCompliance with electoral timetableData quality audits Information ManagementFOIA requests closed on time Information ManagementUnit cost per contact Customer Services% of enquiries resolved at first point of contact – Customer ServicesTelephone performance Customer Services% of ICT operational incidents resolved at first point of contact

% of ICT operational incidents fixed within 4 hoursAverage queuing time (after messaging ends) when contacting the ICT Support Centre (seconds)95% of All properly completed Short Forms processed within 2 working days (MPacey)100% of Assessments returned to Social Worker within 2 working days providing SS59a completed correctly 100% of supplier invoices processed for payment and sent to Exchequer team within the supplier trading terms Motor claims -time taken to settle claims/claims received to present date Property claims -time taken to settle claims/claimsreceived to present date Public Liability -time taken to settle claims/claims received to present date Employers Liability-time taken to settle claims/claims received to present date Respond to phone within 20 seconds % satisfaction rate with the HR ServiceAverage time to recruit new staffRatio of employees to HR staffStaff movement on salary scale% training courses running at capacity% satisfaction rate with the Council’s Occupational Health ServiceChildren's homes judged good/outstandingChildren in care reaching national benchmarks at age 16Initial assessments carried out within 10 working daysCPP for a second or subsequent timeStability of LAC: number of moves Children in care reaching national benchmarks in English at age 11CIC reaching level 4 in Mathematics at KS2 Care leavers in suitable accommodation Care leavers in EETTimeliness of placements of LACStability of LAC: length of placement CPP lasting 2 years or moreReferrals going on to initial assessment Child protection cases reviewed in timeAverage time between a child entering care and moving in with its adoptive familyEmotional and behavioural health of CICLAC reviews in timeCore assessments carried out within 35 workingEarly Years Foundation Stage gapInequality gap of L2 by age 19Primary school exclusionsSecondary school exclusionsNEETRate of proven re-offendingYoung offenders in custody% Young offenders in EET% of special schools and PRUs judged good or outstandingEarly years/childcare settings judged good/outstandingPrimary schools judged good/outstandingSecondary schools judged good/outstandingProgression in English KS1-KS2Progression in Mathematics KS1-KS2Expected progress in English KS2 - KS4Expected progress in Mathematics KS2 - KS4Parents receiving highest secondary school preferencePost-16 settings judged good/outstandingParents receiving highest secondary school preference% of primary schools judged inadequate

% of secondary schools judged inadequateFTE to youth justice systemSchool readiness at age 4/5Attainment against national benchmarks at age 11Attainment against national benchmarks at age 16Level 3 qualification by 19 Primary school persistent absence rate (15% of Lessons)Secondary school persistent absence rate (15% of Lessons)Disadvantaged children achieving expected levels in KS1 - ReadingDisadvantaged children achieving expected levels in KS1 - writingDisadvantaged children achieving expected levels in KS1 - MathematicsDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children achieving expected levels in KS1 readingDisadvantaged children ahieving L4 at Key Stage 2 in Eng and MathematicsDisadvantaged children making Expected prgress in English KS1-KS2Disadvantaged children making Expected progress in Mathematics KS1-KS2SEN children making expected progress from KS1 to KS2 EnglishSEN children making expected progress from KS1 to KS2 in MathematicsDisadvantaged pupils achieving 5 A* to C GCSEs including English and Mathematics at KS4Disadvantaged children making expected progress in English KS2 - KS4Disadvantaged children making expected progress in Mathematics KS2 - KS4SEN pupils making expected progress KS2-KS4 in EnglishSEN pupils making expected progress KS2-KS4 in MathematicsLevel 2 qualification by 19 % Reduction in persistent absentees - Primary% Reduction in persistent absentees - SecondaryDisadvantaged children - School readiness at age 4/5Infant Mortality - rate per 1000 (3yr ave)

Contact Details:Type/Level Definition/descriptionFrequency of Collection Known Data Quality

QuarterlyNumber of older people (aged 65 and over) newly admitted to permanent residential care in current financial year Quarterly

QuarterlyQuarterlyQuarterlyQuarterly

Number of adults, aged 18-64, newly admitted to permanent residential or nursing care in current financial Quarterly% of older people who are living independently after reablement (91 days later following hospital discharge) Quarterly

Quarterly% of adults (aged 18-69) with MH who live in their own home / family home Quarterly

QuarterlyQuarterly

Number of young people in non-criminal justice treatment for primary alcohol use. QuarterlyQuarterlyQuarterlyQuarterly

Adult social care - Reduction in Day care v an increase in community opportunities QuarterlyQuarterlyQuarterlyQuarterly

Adult social care - Number of residential care homes (internal and external) meeting level B of the QAF QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Decrease in the number % of empty shops (no targets set as used to monitor market influence) QuarterlyIncrease in footfall into the city centre during the day and evening (no targets set as used to monitor market influence) QuarterlyIncrease in the number of night time economy venues (no targets set as used to monitor market influence) QuarterlyIncrease in the financial contributions and in kind support from the private sector - undefined Quarterly

QuarterlyQuarterly

Women into Sport(B active project) Number of sessions of (Athletics, Badminton, Swimming) QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

BACK TO CONTENTS PAGEadam.archer@leicester.gov.uk

Adult social care - 1F %   of adults in contact with secondary mental health services in paid employment

QuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Number of targeted crime prevention campaigns and activities which contributes to the reduction in total crime in the city. QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Transport - No: of traffic light installations replaced as part of planned maintenance QuarterlyQuarterlyQuarterlyQuarterly

Transport - No: of children who have received pedestrian or cycle training QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

Let property voids - lost income (no targets set as used to monitor market influence) QuarterlyLet property voids - number of properties (no targets set as used to monitor market influence) Quarterly% of properties carrying out Anti Social Behaviourestos monitoring reports where required Quarterly% of properties making water hygiene monitoring reports where required Quarterly

Quarterly1st legal action on new matters - target of 5 workings days or milestone (eg. draft contract issued) Quarterly

QuarterlyQuarterlyQuarterlyQuarterly

Percentage of non-exempt individual decisions of the Executive published within 1 working day of the decision QuarterlyQuarterlyQuarterly

Percentage of attendees at all Project Management Network activities who strongly agree that they add value or would QuarterlyPercentage of CPMO Internal Customers who agree or strongly agree that the team add value and should continue QuarterlyAcknowledgement of Electoral Registration Claim forms within 5 working days of receipt QuarterlyPercentage uptake of local media stories based on news releases issued by the council's communications & digital medi Quarterly

QuarterlyPercentage of engagements attended by Leicester's 3 civic dignitaries which are held within the city boundar QuarterlyPercentage of engagements attended by Leicester's 3 civic dignitaries which are hosted/arranged/attended by mixed/eth Quarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterly

QuarterlyAverage queuing time (after messaging ends) when contacting the ICT Support Centre (seconds) Quarterly95% of All properly completed Short Forms processed within 2 working days (MPacey) Quarterly100% of Assessments returned to Social Worker within 2 working days providing SS59a completed correctly Quarterly100% of supplier invoices processed for payment and sent to Exchequer team within the supplier trading terms QuarterlyMotor claims -time taken to settle claims/claims received to present date QuarterlyProperty claims -time taken to settle claims/claimsreceived to present date QuarterlyPublic Liability -time taken to settle claims/claims received to present date QuarterlyEmployers Liability-time taken to settle claims/claims received to present date Quarterly

QuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyQuarterlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearly

Average time between a child entering care and moving in with its adoptive family YearlyYearlyYearlyYearlyYearlyYearlyQuarterlyQuarterlyYearlyQuarterlyQuarterlyQuarterlyQuarterlyYearlyQuarterlyQuarterlyYearlyYearlyYearlyYearlyYearlyQuarterlyYearlyQuarterly

QuarterlyQuarterlyYearlyYearlyYearlyYearlyYearlyYearlyYearlyYearly

Disadvantaged children achieving expected levels in KS1 - Mathematics YearlyYearlyYearlyYearly

Disadvantaged children ahieving L4 at Key Stage 2 in Eng and Mathematics YearlyYearly

Disadvantaged children making Expected progress in Mathematics KS1-KS2 YearlyYearly

SEN children making expected progress from KS1 to KS2 in Mathematics YearlyDisadvantaged pupils achieving 5 A* to C GCSEs including English and Mathematics at KS4 YearlyDisadvantaged children making expected progress in English KS2 - KS4 YearlyDisadvantaged children making expected progress in Mathematics KS2 - KS4 Yearly

YearlyYearlyYearlyQuarterlyQuarterlyYearlyYearly

Any Further InformatioDepartmentAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careDAATDAATDAATAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careAdult social careHousingHousingHousingHousingHousingHousingHousingHousingHousingHousingHousingArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsArts and MusuemsSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, LibrariesSports, Community Services, Libraries

Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Environmental Health, Parks & Open spaces, Waste Mgt, Environment Economic RegenerationEconomic RegenerationEconomic RegenerationEconomic RegenerationEconomic RegenerationEconomic RegenerationEconomic RegenerationTransportTransportTransportTransportTransportTransportPlanningPlanningPlanningPassenger & Transport ServicesPropertyPropertyPropertyPropertyPropertyPropertyLegalLegalLegalLegalLegalPolitical GovernenceInterpreting serviesInterpreting serviesCorporate Portfolio Mgt OfficeCorporate Portfolio Mgt OfficeElectorial ServiceCommunicationsCommunicationsMayoral office Mayoral office Electorial ServiceICTICTICTICTICTICT

ICTICTFinanceFinanceFinanceFinanceFinanceFinanceFinanceFinanceHRHRHRHRHRHR

Authority: City of Lincoln CouncilName: Pat Jukes

Reference IndicatorAM 3 Actual income for the year to date compared to budget for that periodAM 4 Actual income for the year to date compared to income received for the ACC 1 Actual spend for the year to date compared to budget for that periodBS 2 Actual spend to date this year compared to the same period last yearACC 2 Actual spent to date this year compared to the same period last yearDEM 4 Actual ward budget spent to date for this year compared to the same periSE 5 Affordable homes delivered as a percentage of new properties built this HS 3 Annual cost per active Housing Register applicationHM 6 Appointments kept as a percentage of appointments madeAUD 3 Audit cost per million pounds turnoverBE 5 Average (YTD) end-to-end time for processing benefit claims changes ofBE 4 Average (YTD) end-to-end time for processing new benefit claimsPH 3 Average amounts of Decent Homes grants for Private Owner OccupiersSE 3 Average annual cost per Lincoln residential address for Strategic HousinHM 3 Average cost of a reactive repairEST 4 Average cost of caretaking per high rise flatEST 3 Average cost of caretaking per low rise flatDCT 3 Average cost of processing supplier invoicesPOLL 3 Average cost of regulating an environmental permitting processHV 3 Average cost of Void repairsAB 3 Average cost per Anti Social Behaviour incidentINS 3 Average cost per claim handled (all claims) - Cost and settlementDCT 4 Average cost per debtor invoice raisedBDI 3 Average cost per device managedNNAW 4 Average cost per service request of dealing with animal related service NNAW 3 Average cost per service request of dealing with noise and nuisanceRES 6 Average cost per sports pitchEM 6 Average days to resolve Anti Social Behaviour cases involving legal proEM 5 Average days to resolve Anti Social Behaviour cases not involving legalFHS 6 Average end to end for Advice & Guidance (cumulative data)FHS 7 Average end to end time for complaints (cumulative data)FHS 8 Average end to end time for consultations (cumulative data)EM 3 Average Management cost per propertyBC 8 Average number of conditions per plan vettedHV 6 Average number of offers per propertyEST 5 Average number of working days between cleaning visitsCC 7 Average percentage utilisation of Telecare linesCC 9 Average percentage utilisation of Tunstall linesHM 9 Average Productivity of operativesPS 5 Average quarterly income per spaceAUD 6 Average satisfaction with the audit serviceRES 7 Average subsidy per sports pitch from City of Lincoln CouncilFHS 4 Average time from actual date of inspection to achieving compliance (cuCS 8 Average time taken to answer a call to customer servicesHS 5 Average waiting time for allocation of council housing after a significantREV 4 Business Tax collection rate for LincolnPT 6 Citizens Panel Satisfaction with Public ToiletsCOM 4 Communication spend as a % of the authorities net revenue spendLEGAL 3 Cost of City of Lincoln Solicitors per 1000 head of populationCCTV 3 Cost of service per head of populationBE 3 Cost per benefit claim assessed

LEGAL 4 Cost per charged hour for legal adviceHL 3 Cost per customer to the NHS of providing service against last yearCS 3 Cost per enquiryCOM 3 Cost per head of populationCM 3 Cost per head of population of managing plans to reduce Lincoln City's cCPU 3 Cost per head of population of providing Policy, Equality & Diversity, PeDEM 3 Cost per member for democratic services supportPT 3 Cost per user visitAM 5 Cost to the council per hectare of allotment landSP3 Cost to the Council per visit to Yarborough Leisure CentreREV 3 Council Tax collection rate for LincolnSE 4 Cumulative number of affordable homes delivered to date this yearRC 5 Current tenant arrears as a percentage of the annual rent debitBE 10 Customer satisfaction with the Benefits ServiceWBL 8 Employer satisfaction with the schemeBC 11 End to end time from pre-completion inspection to actual completionDM 11 End to end time to determine a planning application (Days)DM 12 End to end time to discharge a planning condition (Days)DM 10 End to end time to give Pre-Application advice (Days)PRS 5 Energy Costs per square metreUR 7 Feeling of safety in public parks (users)UR 6 Feeling of safety in public parks as measured by citizens panelCCTV 6 Feeling of safety in the city centrePS 7 How satisfied are you with the overall parking service provided by the CitHU 3 HR cost per employeeCOM 9 Internal survey with staff etc on satisfaction with servicePH 8 Length of time taken to approve housing assistance applicationsPH 6 Length of time to process a complete application for a house in MultipleREV 5 Level of outstanding customer changes in Council Tax teamPRS 4 Level of required maintenance for priorities 1 to 3 for the financial yearPRS 12 Level of satisfaction with the overall quality of repairs completedEST 7 Levels of overall tenant satisfaction with estate caretaking servicesWM 4 Missed bins per 100,000 scheduled collectionsCC 5 Net contribution to the General FundRC 3 Net cost per property (exc salaries) for the collection of rent arrearsCOM 5 No of communications staff as a % of total employeesCOM 6 No of press enquiries received and responded toEM 7 No. Anti Social Behaviour cases per 1,000 dwellingsDM 19 No. of appeals receivedBC 12 No. of complaintsDM 17 No. of complaints regarding processBC 9 No. of open cases (projects under construction on site)DM 18 No. of written compliments receivedBC 13 No.of written complimentsAB 7 Number of acceptable behaviour contracts issuedPH 7 Number of accredited student properties (Private Rented)AB 4 Number of Anti Social Behaviour complaints received per quarterDM 8 Number of applications in the quarterWBL 7 Number of apprentices moving into Education, Employment or TrainingWBL 6 Number of apprentices recruited to the schemeBE 8 Number of benefits customer awaiting assessmentBS 8 Number of burials carried out per quarterBDI 5 Number of calls logged by the IT Helpdesk this quarter - IncidentsBDI 4 Number of calls logged by the IT Helpdesk this quarter - Service request

INS 4 Number of claims handled in yearCS 9 Number of complaints receivedSP5 Number of complaints received at Yarborough Leisure Centre per quarteDEM 8 Number of complaints received by Democratic ServicesLEGAL 9 Number of complaints received by Legal ServicesACC 9 Number of complaints received by the Accountancy serviceBDI 7 Number of complaints received by the Business Development & IT ServiDCT 11 Number of complaints received by the Debtors & Creditors serviceINS 6 Number of complaints received by the Insurance TeamLIC 10 Number of complaints received by the Licensing TeamPRO 6 Number of complaints received by the Procurement servicePRS 10 Number of complaints received by the Property serviceREV 6 Number of complaints received by the revenues teamBE 11 Number of complaints received for the Benefits ServiceHU 7 Number of complaints received within Human ResourcesDEM 9 Number of compliments received by democratic servicesLEGAL 10 Number of compliments received by Legal ServicesACC 10 Number of compliments received by the Accountancy serviceBDI 8 Number of compliments received by the Business Development & IT servDCT 12 Number of compliments received by the Debtors & Creditors serviceINS 7 Number of compliments received by the Insurance TeamLIC 11 Number of compliments received by the Licensing TeamPRO 7 Number of compliments received by the Procurement servicePRS 11 Number of compliments received by the Property serviceREV 7 Number of compliments received by the revenues teamBE 12 Number of compliments received for the Benefits ServiceHU 8 Number of compliments received within Human ResourcesLEGAL 8 Number of court cases completed (includes county & magistrates court wBS 7 Number of cremations carried out per quarterCS 10 Number of customer service compliments receivedPOLL 9 Number of days that PM 10's exceed the annual national air quality objecDM 14 Number of discharge of condition applications openDM 9 Number of discharge of conditions in the quarterHU 5 Number of disciplinariesPH 4 Number of empty homes brought back into useCS 4 Number of face to face enquiriesLEGAL 5 Number of FOI enquiries handled per quarterAB 8 Number of formal enforcement activitiesLIC 7 Number of gambling licenses processed this quarterHU 4 Number of grievancesAUD 5a Number of high priority recommendations outstanding - CXAUD 5b Number of high priority recommendations outstanding - DDESAUD 5c Number of high priority recommendations outstanding - DHCSAUD 5d Number of high priority recommendations outstanding - DORUR 5 Number of incidents addressedCCTV 4 Number of incidents alerted by CCTV operatorsDCT 6 Number of invoices paid per FTEDM 13 Number of live planning applications openDM 15 Number of live pre-application advice cases openCS 7 Number of new users to MyInfo this quarterHM 8 Number of open repair jobs in the systemAM 6 Number of people on the waiting listDM 7 Number of pre applications in the quarterLIC 6 Number of premises related licenses processed this quarter

PH 5 Number of private homes made decent using housing assistanceCCTV 5 Number of requests to follow an incidentLEGAL 7 Number of right to buy transactionsUR 4 Number of school visitsNNAW 5 Number of service requests received for noise and nuisanceNNAW 6 Number of service requests received for the animal wardenNNAW 9 Number of stray dogs caught by City of Lincoln Council each yearLIC 8 Number of taxi related licenses processed this quarterCS 5 Number of telephone enquiriesCM 6 Number of tonnes of CO2 that the City council has reduced by the year CM 4 Number of tonnes of CO2 that the City of Lincoln Council has emitted perCS 6 Number of users of logged into the self service system MyInfo this quartePT 4 Number of visitsSP4 Number of visits to Yarborough Leisure Centre per quarterAB 6 Number of warning letters issuedEM 4 Overall average days to resolve Anti Social Behaviour casesLIC 5 Overall cost of licensing functionBC 5 Overall cost per head of populationPH 10 Overall how satisfied are you with the way your case has been handled?BC 6 Overall income per head of populationPS 6 Overall percentage utilisation of all car parks (P8)CC 10 Overall satisfaction with the Control Centre ServiceHS 10 Overall satisfaction with the service received from the property shopAUD 4 Percentage completion of the audit planPRS 7 Percentage Occupancy levels for investment propertyAM 8 Percentage occupancy of allotment plotsHL 5 Percentage of all NHS targets met for Health Trainer Service ProvisionHL 4 Percentage of all NHS targets met for Physical Activity InterventionsCPU 7 Percentage of all Policy Unit projects on target for completionPRS 9 Percentage of all repairs completed to category on timeAM 7 Percentage of allotments let but not being used by plot holderNNAW 8 Percentage of animal service requests responded to within set timescaleAB 5 Percentage of Anti Social Behaviour complaints responded to within the DM 16 Percentage of applications approvedWBL 5 Percentage of apprentices completing on timeEST 6 Percentage of blocks inspected meeting cleaning standardsCC 6 Percentage of calls answered within 60 secondsPT 5 Percentage of City Centre Toilets rated 5 StarPOLL 10 Percentage of companies receiving environmental permit inspection satisfCPU 4 Percentage of corporate minutes sent out within one working day of the RC 6 Percentage of court orders discharged during the period, against the totRES 18 Percentage of customers satisfied with community centresHL 6 Percentage of customers satisfied with the serviceHU 6 Percentage of employee turnoverDEM 7 Percentage of Executive minutes published within 4 daysBDI 6 Percentage of first time fixesLEGAL 6 Percentage of FOI requests responded to within statutory guidelinesGM 5 Percentage of grass verges cut achieved against set frequencyGM 4 Percentage of green flag awards achieved against annual targetINS 5 Percentage of insurance claims successfully defended per yearDCT 7 Percentage of invoices paid within 30 daysPOLL 5 Percentage of Local Authority environmental permit subsistence chargesBC 14 Percentage of Market Share held in Lincoln CityCPU 6 Percentage of measures updated within the agreed timescales

POLL 8 Percentage of NO2 diffusion tubes demonstrating a downward trend in LiNNAW 7 Percentage of Noise and Nuisance service requests responded to within SE 6 Percentage of occupants of new affordable housing that we have enabled FHS 5 Percentage of official controls that should have been completed and havePOLL 6 Percentage of planned environmental permit inspections completedFHS 3 Percentage of premises fully or broadly compliant with Food Health & SafCOM 7 Percentage of press releases coveredCM 5 Percentage of projects on schedule within the annual Carbon Footprint prDEM 6 Percentage of properties with citizens on the electoral register as of 1sRES 5 Percentage of quarterly income achieved to budget for marketsHM 4 Percentage of reactive repairs completed within 20 working daysHV 7 Percentage of rent lost through dwelling being vacantHM 5 Percentage of repairs fixed first timeRES 19 Percentage of residents satisfied with Indoor MarketCOM 11 Percentage of respondents 'satisfied' with the Communications serviceCOM 10 Percentage of respondents 'very satisfied' with the Communications servCPU 5 Percentage of responses from Citizens Panel members to Citizens PanelBE 9 Percentage of risk-based quality checks made where Benefit entitlement iSC 5 Percentage of streets achieving EPA standards for cleanliness standards fSC 4 Percentage of streets achieving EPA standards for environmental cleanlineSC 3 Percentage of streets achieving EPA standards for environmental cleanlinHM 11 Percentage of tenants satisfied with repairs and maintenanceEM 8 Percentage of tenants satisfied with the landlord's services overallRC 7 Percentage of tenants satisfied with value for money for rentPRS 8 Percentage of total rent potential from investment propertiesRES 16 Percentage of total users that are concessionaryHM 7 Percentage of visits out cardedDEM 5 Percentage of ward budget funds spent at the end of each quarterWM 5 Percentage of waste recycled or compostedAB 9 Percentage satisfaction with how Anti Social Behaviour complaints were RES 17 Percentage Satisfaction with the number and quality of play areasAB 10 Percentage satisfaction with the outcome of the Anti Social Behaviour coPRO 4 Percentage spend on contracts that have been awarded to local contractCOM 8 Press releases / briefings createdPRO 5 Procurement Lincolnshire SatisfactionRC 4 Rent collected as a proportion of rent owed (BV66a)GM 6 Satisfaction levels of parks and open spacesEM 9 Satisfaction levels of the victim in the way we have dealt with the caseCM 7 Satisfaction of citizens with the councils approach to monitor the city's CNNAW 10 Satisfaction of citizens with the level of enforcement work for noise, nuiBS 9 Satisfaction of Funeral Directors with the service receivedAM 9 Satisfaction with allotments serviceSC 6 Satisfaction with cleanliness of land managed by CouncilWM 7 Satisfaction with recycling serviceWM 6 Satisfaction with refuse serviceHV 8 Tenant satisfaction with their new homeACC 7 The average interest rate paid on borrowing compared to the Treasury HV 4 The average relet time for general needsHV 5 The average relet time for housing for older peopleACC 6 The average return in investment achieved above or below the (average)HM 10 The average SAP (Standard Assessment Procedure) energy efficiency ratHS 4 The average time taken from initial customer contact for a housing applicRES 8 The direct cost per user for the Bracebridge Community CentreRES 9 The direct cost per user for the Grandstand Community Centre

RES 10 The direct cost per user for the Moorland Community CentreRES 11 The direct cost per user for the St Giles Community CentreRES 12 The direct cost per user for the Sudbrooke Drive Community CentreHS 9 The number of Homelessness applications taken within the Housing teaHS 7 The number of housing applicants who have been accepted on the HousingHS 6 The number of housing applications in the process of being managed, buHS 8 The number of people currently on the housing waiting listLIC 9 The number of premises licenses suspended for non-paymentBC 10 The number of re-visit site inspectionsRES 14 The number of sport pitches hired annuallyCPU 8 The overall level of Director and Assistant Director satisfaction with the sRES 13 The percentage occupancy of market stalls as an average across the quaPOLL 7 The percentage of NO2 diffusion tubes that are showing NO2 levels within PH 9 Time taken from first contact for a service request to case closedACC 3 Total cost of accountancy as a proportion of revenue spendCC 8 Total number of calls received each quarterDCT 5 Total number of invoices paidDCT 8 Total number of invoices raisedDCT 9 Total number of invoices raised per FTERES 15 Total number users across all community centres per quarterPRS 3 Total spend on responsive repairs per square metreBC 7 Total time to approve or refuse a Building Regulations applicationBS 6 Unit cost per burialBS 5 Unit cost per cremation (excluding capital costs)BE 7 Upper control limit for processing benefit claims changes of circumstancBE 6 Upper control limit for processing new benefit claims (YTD)PRO 3 Value for money achieved - the amount saved after fees have been paidPOLL 4 Varience of income against total cost for environmental permitting regimACC 4 Was the annual budget and council tax approved by Council within statuACC 5 Was the annual statement of accounts approved by Members within statPRS 6 Water Costs per square metre

Contact Details:Type/Level Definition/descriptionFrequency of CollectionCost Allotments QuarterlyCost Allotments QuarterlyCost Accountancy QuarterlyCost Bereavement Services QuarterlyCost Accountancy QuarterlyCost Democratic Services QuarterlyPerformance Strategy & Enabling AnnualCost Housing Solutions QuarterlyPerformance Housing Maintenance QuarterlyCost Audit AnnualPerformance Housing Benefits AdminisQuarterlyPerformance Housing Benefits AdminisQuarterlyCost Private Housing AnnualCost Strategy & Enabling AnnualCost Housing Maintenance AnnualCost Estate Caretaking Servic AnnualCost Estate Caretaking Servic AnnualCost Debtors & Creditors AnnualCost Pollution Control AnnualCost Housing Voids QuarterlyCost Anti-social Behaviour AnnualCost Insurance AnnualCost Debtors & Creditors AnnualCost Business Development & AnnualCost Noise Nuisance & Anima AnnualCost Noise Nuisance & Anima AnnualCost Recreation Services AnnualPerformance Estate Management QuarterlyPerformance Estate Management QuarterlyPerformance Food and Health & Safet QuarterlyPerformance Food and Health & Safet QuarterlyPerformance Food and Health & Safet QuarterlyCost Estate Management AnnualPerformance Building Control QuarterlyPerformance Housing Voids QuarterlyPerformance Estate Caretaking Servic QuarterlyPerformance Control Centre QuarterlyPerformance Control Centre QuarterlyPerformance Housing Maintenance AnnualCost Parking Services QuarterlySatisfaction Audit AnnualCost Recreation Services AnnualPerformance Food and Health & Safet QuarterlyPerformance Customer Services QuarterlyPerformance Housing Solutions QuarterlyPerformance Revenues Administration QuarterlySatisfaction Public Toilet Services AnnualCost Communications AnnualCost Legal AnnualCost CCTV AnnualCost Housing Benefits AdminisAnnual

BACK TO CONTENTS PAGEpat.jukes@lincoln.gov.uk 01522 873657

Cost Legal AnnualCost Healthy Lifestyles AnnualCost Customer Services QuarterlyCost Communications AnnualCost Carbon Management AnnualCost Corporate Policy Unit AnnualCost Democratic Services AnnualCost Public Toilet Services AnnualCost Allotments AnnualCost Sport & Leisure AnnualPerformance Revenues Administration QuarterlyPerformance Strategy & Enabling AnnualPerformance Rent Collection QuarterlySatisfaction Housing Benefits AdminisQuarterlySatisfaction Work Based Learning AnnualPerformance Building Control QuarterlyPerformance Development ManagementQuarterlyPerformance Development ManagementQuarterlyPerformance Development ManagementQuarterlyPerformance Property Services AnnualSatisfaction Urban Rangers AnnualSatisfaction Urban Rangers AnnualSatisfaction CCTV AnnualSatisfaction Parking Services AnnualCost Human Resources AnnualSatisfaction Communications AnnualPerformance Private Housing QuarterlyPerformance Private Housing QuarterlyPerformance Revenues Administration QuarterlyPerformance Property Services AnnualSatisfaction Property Services AnnualSatisfaction Estate Caretaking Servic QuarterlyPerformance Waste & Recycling QuarterlyCost Control Centre AnnualCost Rent Collection AnnualPerformance Communications AnnualPerformance Communications QuarterlyPerformance Estate Management QuarterlySatisfaction Development ManagementQuarterlySatisfaction Building Control QuarterlySatisfaction Development ManagementQuarterlyPerformance Building Control QuarterlySatisfaction Development ManagementQuarterlySatisfaction Building Control QuarterlyPerformance Anti-social Behaviour QuarterlyPerformance Private Housing AnnualPerformance Anti-social Behaviour QuarterlyPerformance Development ManagementQuarterlyPerformance Work Based Learning AnnualPerformance Work Based Learning AnnualPerformance Housing Benefits AdminisQuarterlyPerformance Bereavement Services QuarterlyPerformance Business Development & QuarterlyPerformance Business Development & Quarterly

Performance Insurance AnnualSatisfaction Customer Services QuarterlySatisfaction Sport & Leisure QuarterlySatisfaction Democratic Services QuarterlySatisfaction Legal QuarterlySatisfaction Accountancy QuarterlySatisfaction Business Development & QuarterlySatisfaction Debtors & Creditors QuarterlySatisfaction Insurance QuarterlySatisfaction Licensing QuarterlySatisfaction Procurement Services QuarterlySatisfaction Property Services QuarterlySatisfaction Revenues Administration QuarterlySatisfaction Housing Benefits AdminisQuarterlySatisfaction Human Resources QuarterlySatisfaction Democratic Services QuarterlySatisfaction Legal QuarterlySatisfaction Accountancy QuarterlySatisfaction Business Development & QuarterlySatisfaction Debtors & Creditors QuarterlySatisfaction Insurance QuarterlySatisfaction Licensing QuarterlySatisfaction Procurement Services QuarterlySatisfaction Property Services QuarterlySatisfaction Revenues Administration QuarterlySatisfaction Housing Benefits AdminisQuarterlySatisfaction Human Resources QuarterlyPerformance Legal AnnualPerformance Bereavement Services QuarterlySatisfaction Customer Services QuarterlyPerformance Pollution Control AnnualPerformance Development ManagementQuarterlyPerformance Development ManagementQuarterlyPerformance Human Resources AnnualPerformance Private Housing AnnualPerformance Customer Services QuarterlyPerformance Legal QuarterlyPerformance Anti-social Behaviour QuarterlyPerformance Licensing QuarterlyPerformance Human Resources AnnualPerformance Audit QuarterlyPerformance Audit QuarterlyPerformance Audit QuarterlyPerformance Audit QuarterlyPerformance Urban Rangers AnnualPerformance CCTV QuarterlyPerformance Debtors & Creditors AnnualPerformance Development ManagementQuarterlyPerformance Development ManagementQuarterlyPerformance Customer Services QuarterlyPerformance Housing Maintenance QuarterlyPerformance Allotments QuarterlyPerformance Development ManagementQuarterlyPerformance Licensing Quarterly

Performance Private Housing QuarterlyPerformance CCTV QuarterlyPerformance Legal AnnualPerformance Urban Rangers AnnualPerformance Noise Nuisance & Anima QuarterlyPerformance Noise Nuisance & Anima QuarterlyPerformance Noise Nuisance & Anima AnnualPerformance Licensing QuarterlyPerformance Customer Services QuarterlyPerformance Carbon Management AnnualPerformance Carbon Management AnnualPerformance Customer Services QuarterlyPerformance Public Toilet Services 6 monthlyPerformance Sport & Leisure QuarterlyPerformance Anti-social Behaviour QuarterlyPerformance Estate Management QuarterlyCost Licensing AnnualCost Building Control AnnualSatisfaction Private Housing AnnualCost Building Control AnnualPerformance Parking Services QuarterlySatisfaction Control Centre AnnualSatisfaction Housing Solutions AnnualPerformance Audit QuarterlyPerformance Property Services AnnualPerformance Allotments QuarterlyPerformance Healthy Lifestyles AnnualPerformance Healthy Lifestyles AnnualPerformance Corporate Policy Unit QuarterlyPerformance Property Services QuarterlyPerformance Allotments QuarterlyPerformance Noise Nuisance & Anima QuarterlyPerformance Anti-social Behaviour QuarterlySatisfaction Development ManagementQuarterlyPerformance Work Based Learning AnnualPerformance Estate Caretaking Servic QuarterlyPerformance Control Centre QuarterlyPerformance Public Toilet Services AnnualSatisfaction Pollution Control AnnualPerformance Corporate Policy Unit QuarterlyPerformance Rent Collection QuarterlySatisfaction Recreation Services AnnualSatisfaction Healthy Lifestyles QuarterlyPerformance Human Resources AnnualPerformance Democratic Services QuarterlyPerformance Business Development & QuarterlyPerformance Legal QuarterlyPerformance Grounds Maintenance andAnnualPerformance Grounds Maintenance andAnnualPerformance Insurance AnnualPerformance Debtors & Creditors AnnualPerformance Pollution Control AnnualSatisfaction Building Control AnnualPerformance Corporate Policy Unit Quarterly

Performance Pollution Control AnnualPerformance Noise Nuisance & Anima QuarterlySatisfaction Strategy & Enabling AnnualPerformance Food and Health & Safet QuarterlyPerformance Pollution Control AnnualPerformance Food and Health & Safet QuarterlyPerformance Communications QuarterlyPerformance Carbon Management QuarterlyPerformance Democratic Services AnnualCost Recreation Services QuarterlyPerformance Housing Maintenance QuarterlyPerformance Housing Voids QuarterlyPerformance Housing Maintenance QuarterlySatisfaction Recreation Services AnnualSatisfaction Communications AnnualSatisfaction Communications AnnualPerformance Corporate Policy Unit QuarterlyPerformance Housing Benefits AdminisQuarterlyPerformance Street Cleansing QuarterlyPerformance Street Cleansing QuarterlyPerformance Street Cleansing QuarterlySatisfaction Housing Maintenance AnnualSatisfaction Estate Management AnnualSatisfaction Rent Collection AnnualPerformance Property Services QuarterlyPerformance Recreation Services QuarterlyPerformance Housing Maintenance QuarterlyPerformance Democratic Services QuarterlyPerformance Waste & Recycling AnnualSatisfaction Anti-social Behaviour QuarterlySatisfaction Recreation Services AnnualSatisfaction Anti-social Behaviour QuarterlyPerformance Procurement Services AnnualPerformance Communications QuarterlySatisfaction Procurement Services AnnualPerformance Rent Collection QuarterlySatisfaction Grounds Maintenance andAnnualSatisfaction Estate Management AnnualSatisfaction Carbon Management AnnualSatisfaction Noise Nuisance & Anima QuarterlySatisfaction Bereavement Services AnnualSatisfaction Allotments AnnualSatisfaction Street Cleansing AnnualSatisfaction Waste & Recycling AnnualSatisfaction Waste & Recycling AnnualSatisfaction Housing Voids QuarterlyPerformance Accountancy AnnualPerformance Housing Voids QuarterlyPerformance Housing Voids QuarterlyPerformance Accountancy AnnualPerformance Housing Maintenance AnnualPerformance Housing Solutions QuarterlyCost Recreation Services AnnualCost Recreation Services Annual

Cost Recreation Services AnnualCost Recreation Services AnnualCost Recreation Services AnnualPerformance Housing Solutions QuarterlyPerformance Housing Solutions QuarterlyPerformance Housing Solutions QuarterlyPerformance Housing Solutions QuarterlyPerformance Licensing QuarterlyPerformance Building Control QuarterlyPerformance Recreation Services AnnualSatisfaction Corporate Policy Unit AnnualPerformance Recreation Services QuarterlyPerformance Pollution Control AnnualPerformance Private Housing QuarterlyCost Accountancy AnnualPerformance Control Centre QuarterlyPerformance Debtors & Creditors AnnualPerformance Debtors & Creditors AnnualPerformance Debtors & Creditors AnnualPerformance Recreation Services QuarterlyCost Property Services AnnualPerformance Building Control QuarterlyCost Bereavement Services AnnualCost Bereavement Services AnnualPerformance Housing Benefits AdminisQuarterlyPerformance Housing Benefits AdminisQuarterlyCost Procurement Services AnnualCost Pollution Control AnnualPerformance Accountancy AnnualPerformance Accountancy AnnualPerformance Property Services Annual

Known Data Quality Issues Any Further Information Department

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Authority: Nottingham City CouncilName: Josie Slater-Guynan

Reference IndicatorPercentage of children developing well across all areas of the early yearNottingham's ranking against all local authorities for percentage of childPercentage of children in year 6 with height and weight recorded who arNumber of first-time entrants to the Youth Justice ServiceRate of teenage pregnancies (per 1,000)Percentage of pupils achieving 5 or more A*-C GCSE's including Englis

FN5b Nottingham's ranking in most improved local authorites for percentage oPercentage of pupils leaving school with no qualificationsPer capita reduction in CO2 emissions in the Local Authority areaPercentage of household waste sent for reuse, recycling and compostingPercentage of energy generated from low or zero carbon emission technMortality rate per 100k population from all circulatory dieseases at agesPrevalence of smoking aged 18+ within the cityProxy trend indicator of overweight and obese adultsPercentage of adults participating in 3 x 30 minutes moderate physical acNumber of alcohol related hopsital admissions per 100,00 populationPercentage of people with poor mental healthPercentage of residents satisfied with their neighbourhood (across the citPercentage variance below the city average in resident satisfaction withNumber of net new homes since 2008 (cumulative)Percentage of new dwellings built outside the city centre with 3+ bedrooPercentage of people that believe that people from different backgrounds gPercentage of people who feel they can influence decisions in their localiNumber of local bus and light rail passenger journeys originating in the aPercentage of people receiving income based benefits living in homes witOverall number of crimesNumber of core Anti Social Behaviour calls to the policePercentage of people successfully completing treatment as a proportion ofTotal proven reoffending rate for all adult and juvenile offenders

WN1 - NI151 Overall employment rate (working age)Percentage of adults with at least Level 2 qualificationsNottingham's ranking in the most deprived authorities in EnglandNumber of neighbourhoods in the most deprived 5% nationallyPercentage of children living in households dependent on out-of-work benPercentage growth in Nottingham GVA (per capita)Total number of jobs in the science and technology sectorsPercentage growth in the visitor economyNumber of internationally significant cultural and sporting events deliverePercentage of new business starts

CP Cleansing IndexCP Number of PV Panels installedCP

Percentage of 16-18 years old city resident young people who are not in C&F054 % of NCC AL maintained secondary schools, academies & special schools oDEV086 Proportion of households with hourly or better daytime bus service to distr

Satisfaction with public transport in Greater NottinghamDEV100 Satisfaction with public transport information in Greater NottinghamCP Percentage of bus routes fully accessible for disabled peopleCP Number of council houses builtCP Number of affordable houses builtCP Percentage of landlords in unified accreditation scheme

C&F068C&F069C&F070C&F055C&F057C&F051

C&F071GN1 - NI186COM073COM074COM075C&F063C&F064C&F065COM072C&F066C&F067COM066COM067DEV087DEV053COM068COM069DEV088DEV089COM052COM053COM070COM071

DEV090DEV091DEV092DEV093DEV094DEV095DEV096COM076DEV097

Employment rates of disabled people, different ethnic groups and care leaversDEV069

DEV055 Sustain Nottingham’s top 5 ranking for shopping (outside West End) DEV054 Percentage of vacant shopsCOM059 Number of local parks awarded green flagsCOM058 Satisfaction of popular events (as measured through event evaluation on-COM057 Satisfaction of Parks & Open Spaces (Green Stat Survey) C&F059 % Child protection cases reviewed within required timescales

% absence in primary schoolsC&F060 Number of referrals to children’s Social careC&F061 Number of re-referrals to children’s Social Care

% of families engaged within reach areasDEV063 Customer satisfaction level with Nottingham City Homes repairs service (

% of respondents who were satisfied with the way they were treatedC&F052 Percentage absence in City Primary SchoolsC&F053 Percentage of pupils achieving any qualificationC&F056 Percentage of elderly residents given the option of a personal budgetCOM051 Number of dog control orders in placeCOM054 Number of licensed premisesCOM055 Number of Trading Standards operations carried out per yearCOM056 Numer of DPPO's in placeCOM060 Number of Community Green Flags awardedCOM061 Number of repeat victims of hate crimeCOM062 Number of reported hate crimesCOM063 Number of owner occupied and private rented homes receivig solid wall iCOM064 Number of private rented homes receiving loft insulationCOM065 Number of private rented homes receiving cavity wall insulationCOM077 Number of burglaries in student accomodationCOM078 Percentage of Fly Tipping removed within 24 hoursCOM079 Percentage racist/offensive grafitti removed within 24 hoursCOM080 Percentage of grafitte removed within 48 hoursDEV051 Number of improved on-road cycle routes per yearDEV056 Percentage of city based post 16 providers who have developed their 16-1DEV057 Number of people supported in self-employmentDEV058 Unemployment rate amongst city residentsDEV059 Nottingham's ranking compared to other Core Cities for more school leaverDEV060 Percentage of drug and violence cases commissioned to Community ProDEV061 Number of Possession Orders obtained for drug and vilent offencesDEV098 Value of Property capital receiptsDEV064 Average number of days taken to complete routine responsive repairsDEV065 Routine repairs appointments metDEV066 Number of bungalows with planning permissionDEV067 Percentage of homes meeting the Decent Homes StandardDEV068 Customer satisfaction with the Decent Homes programmeDEV070 Number of jobs created in the construction industry for local peopleDEV071 Number of training places created in the construction industry for local pDEV072 Number of Social Enterprises createdDEV073 Number of jobs created in key sectorsDEV076 Proportion of households with half-hourly or better daytime bus service to DEV077 Number of targetted 16-19 year old learners' transport costs supported bDEV078 Number of additional jobs for city residents supported by Nottingham JoDEV079 Percentage success rate in securing dismissal of appealsDEV080 Proportion of residents using Citycard at least once a monthDEV081 Percentage take up of Senior and Mobility citycardDEV082 Areas based casualty reductionDEV083 Percentage carbon emission reduction through increased walking and cyc

RES051

DEV084 Percentage reduction of contravening vehicles entering the Turning PoinDEV085 Number of bus passengers using Linkbus network (millions per annum)DEV099 Satisfaction with local bus services in Greater NottinghamRES052 Percentage growth in 16-18 apprenticeshipsRES053 Regional average growth in 16-18 ApprenticeshipsRES054 Percentage of Council employees who are city residents

Contact Details:Type/Level Definition/descriptionFrequency of Collection Known Data Quality Nottingham Plan NI 72 Achievement of at Annual Data not available until the autumnNottingham Plan AnnualNottingham Plan AnnualNottingham Plan NI 111 First time entran AnnualNottingham Plan NI 112 Under 18 concept Annual Data lag c.18 monthsNottingham Plan AnnualNottingham Plan AnnualNottingham Plan AnnualNottingham Plan Annual 2 year data lagNottingham Plan NI 192 Percentage of houAnnualNottingham Plan AnnualNottingham Plan NI 121 Mortality rate fro Annual 2 year data lagNottingham Plan NI 123 Stopping smoking AnnualNottingham Plan Based on the National HeAnnualNottingham Plan AnnualNottingham Plan NI 39 Rate of Hospital A AnnualNottingham Plan Warwick Edinburgh MentaAnnualNottingham Plan NI 5 Overall/general sati AnnualNottingham Plan Citizen Survey AnnualNottingham Plan NI 154 Net additional ho AnnualNottingham PlanNottingham Plan NI 1 % of people who beliAnnualNottingham Plan NI 4 % of people who feel AnnualNottingham Plan NI 177 Local bus and lighAnnualNottingham Plan AnnualNottingham Plan AnnualNottingham Plan AnnualNottingham Plan NI 40 Number of drug useAnnualNottingham Plan Local measure - combinatAnnualNottingham Plan NI 151 Overall EmploymenAnnualNottingham Plan NI 163 Proportion of popuAnnualNottingham Plan AnnualNottingham Plan AnnualNottingham Plan NI 116 Proportion of chil Annual Data lag c.18 monthsNottingham Plan AnnualNottingham PlanNottingham PlanNottingham Plan As measured by economic AnnualNottingham Plan AnnualCouncil Plan AnnualCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan Quarterly

QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan NI 155 Number of affordaQuarterlyCouncil Plan Quarterly

BACK TO CONTENTS PAGEjosie.guynan@nottinghamcity.gov.uk

NI 56 Obesity in primary school age children in Year 6 DCSF DSO

NI 75 Achievement of 5 or more A*-C grades at GCSE or equivalent including English and Maths PSA 10

NI 186 Per capita reduction in CO2 emissions in the LA area PSA 27

NI 8 Adult participation in sport and active recreation DCMS DSO

NI 187 Tackling fuel poverty – % of people receiving income based benefits living in homes with a low energy efficiency rating Defra DSO

Council Plan

Council Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyCouncil Plan QuarterlyManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto NI 196 Improved street anBiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto NI 158 % non-decent co BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto Biannual

Manifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto BiannualManifesto Biannual

Any Further InformatioDepartmentData not available until the autumn

Indicator is highly vulnerable to changes in policing priorities

The government's intention to move all secondary schools to academy status by the end of this parliament will limit that LA's ability to influence outcomes in all schools, particularly secondary schools.

This is a proxy measure. Baseline is percentage of all dwellings outside of the city centre that have 6 or more rooms derived from Census 2001.

Difficulties in obtaining comparable data from other cities in order to benchmark and set realistic target. If not available, target will be set provisionally or performance measure amended

The government's intention to move all secondary schools to academy status by the end of this parliament will limit that LA's ability to influence outcomes in all schools, particularly secondary schools.

This is a proxy measure. Baseline is percentage of all dwellings outside of the city centre that have 6 or more rooms derived from Census 2001.

Difficulties in obtaining comparable data from other cities in order to benchmark and set realistic target. If not available, target will be set provisionally or performance measure amended