EM B04 Accelerate Your ITMS 7.1 Migration: Best … B04.pdfBest Practices for Architecture & Hardware Chris Gray ... –6-10mb per machine + 1-2mb per asset ... 1.0 . SYMANTEC VISION

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EM B04 – Accelerate Your ITMS 7.1 Migration: Best Practices for Architecture & Hardware

Chris Gray National Solution Architect – Endpoint Management & Mobility

EM B04 - Accelerate Your ITMS 7.1 Migration

SYMANTEC VISION 2012

Agenda

EM B04 - Accelerate Your ITMS 7.1 Migration 2

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When its too late and you cannot afford a new one!



• Option 1 – Migration Workshop (6.x/7.0 -> v7.1)

– Symantec guidance for a successful migration to v7.1 from 6.x or 7.0

– 1.5 day onsite workshop (6 months +/- migration project initiation)

– Detailed report outlining recommended architecture, hardware, training, and migration steps

• Option 2 – Implementation Workshop (New Customers)

– Symantec guidance for a successful initial implementation (migration from other SW)

– 1 day onsite workshop during evaluation or project initiation (3 months +/- purchase)

– Detailed report outlining recommended architecture, hardware, and implementation approach to provide fastest ROI

• Option 3 – Jump Start (New Solution Purchase / Upgrade to Suite)

– Discussion with Solution Architects surrounding immediate needs, reasons for purchase, current tool/process. Also includes review of how best to use new purchase to meet needs

– 4 hour remote discussion post purchase ( < 3 months post purchase)

4 EM B04 - Accelerate Your ITMS 7.1 Migration


• AAP = Accelerated Adoption Program

– Focused on Endpoint Management & Mobility

• AAP Team is comprised of EMM Solution Architects

– Managed and trained by Symantec

– Staffed by Symantec and EMM Partners (rotation)

• Partner resources ensure Architects have recent, hands-on experience with EMM products

• Symantec resources ensure constant, priority access to Product Management, Development, and Support resources.

• APP Program piloted in FY11, official launch in FY12 and renewed for FY13

– Complimentary Program - No Cost to Customer!

– Delivered over 150 workshops to date

– Provided guidance for ~1.5 Million nodes currently running 7.1 to date and an additional ~1.5 Million nodes in planning for a total of ~3 Million nodes



Chris Gray and Franz Henning have done a fantastic job engaging with

my team as well as other key Grainger technical teams. Our Altiris 7.1

design and project plan have been thoroughly reviewed by your team

and we have been given some key recommendations that I know we

will be implementing. I have been very impressed with the depth of

product and implementation knowledge that Chris and Franz have

brought to the table. I would also like to commend them on their

professionalism as they operate at a level higher than many of their

industry peers. I can say without doubt that having this engagement

will prove beneficial to Grainger as we move forward with growing our

Altiris environment. Lastly, this engagement is a great step in

strengthening the Symantec & Grainger relationship.


Chris Brown - Group Manager, Client Platforms W. W. Grainger


• Request one of the three offerings through your:

– Symantec Account Executive

– EMM Specialist Account Manager

• What do I need to provide?

– Which option you are interested in receiving: • 1.5 day 6.x/7.0 to 7.1 onsite migration workshop

• 1 day 7.1 new implementation workshop

• 4 hour remote new product jump start discussion

– Address for workshop (if onsite option is chosen)

– Number of attendees

– Desired product(s) focus

• When will the AAP be delivered at my organization?

– Scheduling is first-come, first-served by availability of Customer and Architect

– Onsite offerings are available 3 weeks/month

– Remote offerings available 1 week/month



What’s new with Scale & Performance?



ITMS 7.1 – Focus On Scalability


Optimized

Scale

– 100% Greater scale over a single NS 6.x server

– 300% Greater scale over a single SMP 7.0 server

– 370% Greater scale over a SMP 7.0 hierarchy

– 1200% Greater scale over NS 6.x with hierarchy

– Support for federated reporting with multiple hierarchies

SYMANTEC VISION 2012 EM B04 - Accelerate Your ITMS 7.1 Migration 10

ITMS 7.1 – Focus On Performance


Optimized

Performance

– Faster page loads with the new Silverlight interface

– Faster reporting with IT Analytics leveraging SQL Server Analysis Services

– 64-bit platform enabling more processing and I/O threads

– Optimized two-level hierarchy with enhanced queries

– Enhanced Operational UI driving faster policy and target creation


v7.1 Components & Scale

• Symantec Management Platform

– 20,000 managed nodes per client-facing SMP

• Hierarchy

– support for 120,000 managed nodes

– 1 Parent SMP + 6 Child SMPs @ 20,000 managed nodes (Parent should not manage any

nodes)

– Support for Additional 20,000 mobile devices + all fixed assets (Mobile + Fixed Assets

on parent)

• Console Usage

– 125 concurrent console users (CMS/SMS/MMS)

– 25 concurrent console users (AMS)



v7.1 Components & Scale

• Site Servers (Middleware Services)

– Package Services

• 500 Package Services per SMP / up to 3,000 PS in a hierarchy

• 10,000 nodes per Package Service

– Task Services

• 300 Task Services per SMP / up to 1,800 TS in a hierarchy

• 7,500 nodes per Task Service

– Deployment Services¥

• 300 Deployment Services per SMP / up to 1,800 DS in a hierarchy

• 7,500 nodes per Deployment Service


¥ - TS & PS are required wherever DS is installed with v7.1


Scale Categories in v7.1 - Where does my company fit?

• Category 0 - < 500 Nodes (Pilot or Lab environment)

• Category 1 - ~501 - ~1,000

• Category 2 - ~1,001 - ~5,000

• Category 3 - ~5,001 - ~10,000

• Category 4 - ~10,001 - ~20,000*

• Category 5 - ~20,001 – 120,000

• Category 6 - > 120,000Ŧ

* - Recommended SMP configurations differ 10k-15k and 15k-20k


Ŧ - Requires multiple hierarchies




EMM QA Lab Specs

• > $4 million investment in hardware since 7.0 ($1.2 million/year budget)

– Server Hardware (Rack Servers, Blades, and Virtual w/ESX 4.0 – 5.0 / Msft HyperV)

– Near-line storage (7.2k – 15k, SSD, FusionIO)

– NAS Storage / SAN Storage

• $600k invenstment in software for virtualization and QA environment

– $112k in customer simulation & other QA automation tools



EMM QA Lab Specs (continued)

• 127 QA Engineers dedicated to EMM

• ~128,000 Test Plans

– ~70,000 for major releases

– ~50,000 for minor releases

– ~30,000 for service pack releases

– ~10,000 for maintenance packs





Implementing in a Virtual Environment

• Can any of the hardware be virtual?

– Yes. All components can be virtualized, if desired

• CPU / RAM resource reservations strongly recommended for major components

• Ease of Virtualization / Reservation

1. Site Servers - No reservation

2. Workflow - 25% reservation

3. SMP w/o Hierarchy – 50% reservation

4. Child SMP - 50% reservation

5. ServiceDesk - 50% reservation

6. Parent SMP - 75% reservation

7. SQL Server – 75% – 100% reservation

• Physical Disk vs. Virtual Disk

– VMDK / VHD required ~20% additional disk I/O



SQL Best Practices & Tuning

• TempDB

– Separate Physical Disk (Windows OS)

– Split into multiple data files (cores / 4)

– 2GB size multiples / growth by 2GB

• Database


– 6-10mb per machine + 1-2mb per asset per year

• SQL Logs


– Simple Recovery Model

– Backup/flush daily at a minimum


• SQL Engine

– Maximum Degree of Parallelism =

• 1 for dedicated SQL

• 8 for shared SQL

– Cost Threshold for Parallelism = 100+

• if MaxDOP > 1

– Parent CMDB should never share SQL instance with Child CMDB

– No more than 4 Child CMDBs sharing an instance




Scale Categories in v7.1 - Revisited

• Category 0 - < 500 Nodes (Pilot or Lab environment)

• Category 1 - ~501 - ~1,000

• Category 2 - ~1,001 - ~5,000

• Category 3 - ~5,001 - ~10,000

• Category 4 - ~10,001 - ~20,000*

• Category 5 - ~20,001 – 120,000

• Category 6 - > 120,000Ŧ

* - Recommended SMP configurations differ 10k-15k and 15k-20k


ITMS 7.1 Workshop Hardware Recommendations for #CUSTOMER NAME#

#ADDRESS OR SITE NAME# Prepared by: #OPTIONAL - ADDRESS OR SITE NAME LINE 2# #YOUR NAME#

Date published: ##/##/####

Document Version:

1.0


Example: Category 2 Customer Architecture (SAMPLE)



Example: Category 2 Customer Hardware (SAMPLE)


ITMS 7.1 Workshop Hardware Recommendations for Acme Consumer Solutions

Prepared by: Chris Gray

Date published: 03/19/2012

Document Version:

1.0


Example: Category 5 Customer Architecture (SAMPLE)



Example: Category 5 Customer Hardware (SAMPLE)


ITMS 7.1 Workshop Hardware Recommendations for Acme Education Corporation

Prepared by: Chris Gray

Date published: 02/29/2012

Document Version:

1.0


How do I get a customized migration or implementation review?



• Request one of the three offerings through your:

– Symantec Account Executive

– EMM Specialist Account Manager

• What do I need to provide?

– Which option you are interested in receiving: • 1.5 day 6.x/7.0 to 7.1 onsite migration workshop

• 1 day 7.1 new implementation workshop

• 4 hour remote new product jump start discussion

– Address for workshop (if onsite option is chosen)

– Number of attendees

– Desired product(s) focus

• When will the AAP be delivered at my organization?

– Scheduling is first-come, first-served by availability of Customer and Architect

– Onsite offerings are available 3 weeks/month, Remote offerings available 1 week/month


Thank you!

Copyright © 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.


Chris Gray

[email protected]

O: (336) 841-4400 M: (917) 273-5466

Q&A

mailto:[email protected]

mailto:[email protected]


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EM B04 Accelerate Your ITMS 7.1 Migration: Best … B04.pdfBest Practices for Architecture & Hardware Chris Gray ... –6-10mb per machine + 1-2mb per asset ... 1.0 . SYMANTEC VISION