Elevating the Scrum Master at Capital OneTogether we’ll change banking for good.

Jim Goode

Sr Director & Portfolio Lead

Marie Dingess

Agile Coach

Now that you know who we are,let’s talk about our company’s Agile journey.

Excited yet?

Capital One’s Agile JourneyRefill your coffee.

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Pilot & Adoption

2011 - 2012

Scale & Mature

2013 - 2014

CI/CD & Dev Ops

2015 - now

• Agile pilot

• Adoption program

• Process redesign

• Training,

Coaching,

Communications

and Tools

developed

• Significant Test

Automation (i.e.

Shift Left)

• CI/CD practices

maturing

• Dev Ops applied in

team design

• Product Centricity

• SAFe applied broadly

• System Teams bring

technical practices

closer to the teams

(e.g. ATDD)

• Distributed/

Off-shore model

evolved

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Elevate the Role

of the Scrum

Master

Measurement Tech LeadershipProduct

Management

So, what exactly are we hearing across the organization?

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I don’t understand my career path as a Scrum Master.

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I don’t understand the value of my Scrum

Master.

I don’t know how to

grow my skillsas a Scrum

Master.

I don’t know how to hire great Scrum

Masters.

2012-2013

We needed to align on target behaviorsLet’s see the journey we’ve been on

Project Managers transition

to new Scrum Master role

Learn the basics of Scrum

Ceremony facilitation

2014-2015

Ceremony facilitation

Team adherence to practices

Remove impediments

Support coordination of team

dependencies

Status reporting

2016-2017

The Scrum Guide

Organizational Goals

Culture

Feedback

Industry Trends

What do we need from our Scrum Masters?Let’s consult…

We needed to align on target behaviors

Novice Facilitator Coach

2012-2013

Project Managers transition

to new Scrum Master role

Learn the basics of Scrum

Ceremony facilitation

2014-2015 2016-2017

Ceremony facilitation

Team adherence to practices

Remove impediments

Support coordination of team

dependencies

Status reporting

Optimize flow of delivery

Experiment with practices

Learn technology within domain

Continuous Agile & Lean learning

Support product & tech strategy

Encourage self-organization

Improve Team Dynamics

Encourage XP Practices

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Pipeline

Optimize flow of value through a team/train

Product Team & Practices

Feature Delivery Flow

Product Owner (Team)

Product Manager (ART)

Team

Team Lead

Team Lead (Team)

Tech Lead (ART)

SM (Team) / RTE (ART)

What does technical mean for a Scrum Master?

You can…

Understand the

architecture within

your solution

domain

Describe

technical stories

narrative,

context, value

Leverage tools to:

1. radiate how the

teams are performing

2. identify improvement

opportunities

Understand and

encourage XP

Practices

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Experiment with practices

Let’s get organized

Cross-LOB Working Groups

Executive Sponsor

Curriculum

Recruiting

Career Path

Communications

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LOB Enterprise

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Enterprise

Curriculum

Recruiting

Career Path

Communications/

Community

• Job Descriptions• Performance Objectives• Career Path Within & Outside of Job

Family• Job Aides for People Managers

• Gather feedback • Staffing models• Performance Management

• Beginner, Intermediate, Advanced• Added material/offerings on flow,

coaching, XP practices, metrics• Partnership with corporate training

initiatives

• Workshops based on maturity & department need

• Revise interview practices • Additional interview requirements

• Communication Strategy• Scrum Master Summit• Intranet presence • Leverage Scrum Master CoP• Scrum Master Guild

• Local Scrum Master Town Halls• Leverage local CoPs

Line of Business

Reliance on People

Managers for full

communication

does not work

Here are some lessons that we learned

Reliance on only

“Agilists” does

not work

Connection to

Leadership &

Corporate

objectives

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Role evolution will continue…

Please don’t hesitate to reach out with any questions.

We hope this was insightful.

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Any Questions?

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