Electronics-line.com Do’s and Dont’s - How to Prevent Troubles iConnect / CommPact

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Do’s and Dont’s -How to Prevent Troubles

iConnect/ CommPact

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iConnect – Installation and Location

• The location of the control panel is critical for the installation’s success.

˗ The location in basement or concrete room is not recommended!

˗ RF RSSI level (noises) should be as low as possible.To take into consideration the RF signal strength of the wireless devices

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• Do not locate the control panel close to Electro-magnetic sources (computers, fax machine, Electrical cabinet, Routers and etc).

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• In case of electric power outage for few days, back up battery becomes totally empty.

• Rarely, the battery becomes totally empty.• In order to wake the battery up, it’s required

to insert and remove the battery connector a few times (10-15 times) to the main board.

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• Fuse for AC power and fuse for battery can be damaged because of lightning.

• Those fuses can be easily replaced.

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The Wireless devices – Location and Installation

• Minimum of one meter between devices or between device to the control panel.

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• Do not locate the Wireless devices close to Electro-magnetic sources(computers, fax machine, Electrical cabinet, Routers and etc).

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• Wireless devices BatteriesDue to the occurrence of voltage delay in lithium batteries that have been in storage,the batteries may initially appear to be dead. In this case, leave the unit in Test mode for a few minutes OR press on the tamper switch a number of times until the battery voltage level is stabilized.

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• Battery - Date of production is something that installer must pay attention to.

• Battery with a date of production which is more than 2 years isn’t recommended for installation.

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May of 2011



• The Signal strength level of the wireless device, must be with level 5 and above.

• When installing the detector on the wall, make sure that the screw isn’t sticking out.

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• If there is a suspicion of transmissions’ loss from the device OR supervision loss event occurs in panel, radio test needs be performed.

• Every 8 seconds, signal will send to panel. Each signal will be heard by number of tones

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Why can’t the Wireless device be registered in the control panel?

1. The device had already been registered.2. The zone is defined as ‘Use Repeater’.3. The battery is empty.4. The battery is inverted.5. The back tamper of the device is opened.6. Noisy area (RF RSSI Level=9).7. The RF frequency is different (868/433MHz).

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Curtain detector – EL2650XL

• Avoid placing the detector in an area exposed tosunlight coming in through the window.

• For night arming make sure that the user will keep a distance from the detector’s coverage:

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Curtain detector – EL2650XL• By quickly reaching out the hand into the coverage

area and pulling it back, may cause a false alarm.• Distance from the window/wall: at least 5cm:

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Magnetic Contact EL-2601

• The detector on the frameThe magnetic on the window

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Wrong installation – Supervision loss may occur.Wrong installation – Supervision loss may occur.


Magnetic Contact EL-2601

• On massive steel frame, it is recommended to add a spacer to the detector .

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PIR Motion detector - EL2645/EL2745

• Height: 1.80m - 2.20m.• PI version - To take into consideration the pets

and to install in appropriate place.

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Communication Troubles

18Presentation name

Trouble MessageReason for the troubleSolution

No MessageAccount 1 Protocol[95112] ≠ IP interface[95113] ≠ LAN or GPRS

Protocol[95112] = IPInterface[95113] = LAN or GPRS

Device Trouble LAN/GPRS module

Communication module is faulty

Replace the module

Media Loss – LAN/GPRSNo internet connection- Check the cable network/SIM card.- SIM card with low signal - Check with the service provider

DHCP ErrorPanel doesn't get DHCP from the network

Check with the IT manager regarding the DHCP settings. If required insert the relevant parameters at address [95771], [95772] and [95773]

XML fail1.1.Problems at the service provider network2.2. Firewall3.3. Wrong parameters had been configured (IP address, CP ID, CP Password

1. Check with the service provider the connection2. Check that port 33000 is opened with the IT manager3. Check that the parameters are correct

Program Correct interface1.one or more of the interfaces (of accounts, RP, speed dials and service call) are configured with interface which doesn't exist

Change the interface/s of according to the insttaled module

Documents

Electronics-line.com Do’s and Dont’s - How to Prevent Troubles iConnect / CommPact