Electronic Banking & Payment Systems - An Enabler for Economic Development By : Dr. Narinder Kumar BhasinVice President Axis Bank LimitedNew Delhi

Scope of the Presentation 1. Introduction2. Vision & Mission of RBI Payment System 2012 -153. Importance of Payment Systems4. Evolution of Electronics Banking & Payment Systems5. Current Scenario & Status of Payment Systems6. Types of Electronic Banking Payment Systems and Channels 7. Progress in terms of Value and Volume8. Suggestions and Recommendations9 . Way Forward 10 .Conclusion*

1.IntroductionElectronic Banking and Payment System has become an important practice among commercial banks in India and worldwide. It is recognised worldwide that an efficient payment system is enabler of economic activity and technology has played an important role in the evolution of new age payment systems. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, it was in line with this that study aim at examine the impact of electronic banking system. The design of payment system has important implications for the conduct of monetary policy, the soundness of financial firms and the functioning of economy as a whole. Technology has helped in improving the efficiency of the financial system and is being viewed as an excellent tool for providing a fairly exhaustive range of electronic products and extending banking facilities to the vast multitude of population. From cash to contactless payments to mobiles money in order to bring in transparency and efficiency in the Payment system, it is journey every government in the world undertakes

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2. Payment System Mission - 2009-2015 The Mission Statement articulated for payments system objectives of the Bank has six distinct and succinct components that would be integrated to form the universe of scope and premise of action. To briefly elucidate, the components represent -Safety Keeping the risks in various payment system products minimum and manageable if they are necessary and unavoidable. Security Giving confidence to stakeholders that the payment systems can be trusted and are reasonably protected from threats and vulnerabilities. Soundness Compliant with International Standards Demonstrating the capability and ensuring the payment systems function in a non-disruptive manner. Efficiency Providing measures to assure that the payment systems are cost-effective, reliable and promote financial and economic stability. Accessibility Inclusive - To ensure reach of various payment systems at reasonable cost to various segments of the populace. Authorisation According entities permission to operate payment systems as per the provisions of the Payment & Settlement Systems Act and the Regulations framed there under.

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VisionTo proactively encourage electronic payment systems for ushering in a less-cash society in India

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*3. Importance of Payment Systems Payment System is the lifeblood of Economies . Payment system is a mechanism through which obligations incurred as a result of economic activity are discharged through transfers or value. Promote economic activities.Allow better macro management.Meet the specific needs of public authorities.Define the important role of the central bankSpecify need for national payment systems network.Help implement monetary policies. Reduces the settlement risks and improves countries credit standing.Help manage liquidity depending on the need squeeze or expand.Provides options different options for customers to make payments.Increases economic efficiency.Reduce transaction cost in the economy. Speed up the liquidity flow in the economy. Improve transparency.Basic component of the financial sector.Increase government efficiency.Integrate local economy into a global economy.

*4. Evolution of Electronic Payment Systems - IndiaPost Independence The nationalization of Banks in two trenches in 1969 and 1980 this helped many locations to have clearing process managed either by State Bank of India or one of the leading nationalized banks in the locality and even today all the clearing centers in India are managed by RBI, SBI or a Nationalized Bank. This provided a basis for cheque clearing in India on a much larger scale and bought several locations on the systemic clearing and settlement process. Implementation of MICR based cheque clearing in Mumbai in 1986 , Chennai and Delhi in 1987 and Calcutta in 1989. (MICR based started in USA in 1959) Arrival of card based payments - debit card, credit card late 1980s and early 1990s Introduction of Electronic Clearing Service ( ECS) in late 1990sIntroduction of Electronic Funds Transfer / Special EFT (EFT/SEFT) in the early 2000sIntroduction of Real Time Gross Settlement System (RTGS) in March 2004. Introduction of NEFT as a replacement for EFT/SEFT in 2005/2006. Implementation of Cheque truncation system in FEB 2008 as a pilot in New Delhi and then other centres.and new RTGS with enhanced features (October 2013). The second factor authentication for the card not present transaction, the first of its kind in the world, introduced by RBI (February 2009.) Launch of RuPay a domestic card payment network (March 2012)

*Changing face of Indian Payment systemPrimary Goal of any National Payment System is to enable the circulation of money in its economy RBI payment system vision 2005-2008 is to establish safe, secure , sound and efficient payment and settlement system for the country.From time immemorial, trade and commerce has been a part of human civilization Humanity have so far come across three very prominently landmarks in our journey towards improvising payment settlements .

1. Starting from the earliest form of trade known as barter system to the ever latest form called E commerce.

2.With increase in number of transactions as geographical distances barter system gave way to currency system as more convenient mechanism for conducting business .Owing to safety and convenience cheques replaced currency.

3. Delay in reciept of realisation of money after business hours was the main drawbacks . With availability of computers , WAN and IT enabled core banking system , E payment systems ECS , EFT , RTGS replaced paper with faster money settlements , improved customer service , cost reduction and security

*Evolution of IT in Indian BankingIT came into picture in 1980 in Banking Industry through Ranagarajan Committee recommendations and the banks have given utmost importance to the technology since the last 25 years have occupied the top slot in performance.RBI is constantly pursuing the banks from 1980s to introduce computerization at branch level to improve quality of customer services through information technologyPhase 1 of Development : Focus on automation of laborious accounting process and back office functions like : Maintenance of deposits accounts, calculation of interest and maintenance of general ledgers like ALPM Phase 2 in 1980`s : Serious thoughts by banks in automating the front office as well as the back office .Total Branch Mechanization (TBM) was introduced and banks were able to capture data /transactions related to their stand alone modePhase 3 in 1990`s :Networking and Centralized Sparked by the opening of New Generation Private Sector Banks .These banks with small netwrok and with the advantage of opening of new branches under computerized environment from day one of operations.

*Evolution of IT in Indian BankingPhase 3 : Core Banking Solutions (CBS) ,Networked Branches and Centralised Operations where transactions are done centrally and online. Branch customer concept is done away with and bank customer concept is introducedProblems of decentralised network such as maintaining the stand alone server, various applications , database, centralised back uo of day`s financial transactions and the related operational cost of maintaining records at various places was avoided and the banks were able to take full advantage of centralization by improving effieciency and cost perspectives.Falling cost of hardwares and leased lines supplemented the aggressive centralization.

Fourth phase of development :1. Customer service through ATM , mobile banking,credit and debit cards and internet banking2.Electronic Creation of Records like computerised statement instead of manual pass books, scanning of specimen signatures and account opening forms.

Fifth Phase of Development : Inter Bank Connectivity1.Electronification of payment and settlement systems like ECS and EFT2.Paperless on line interbank remittances through RTGS3.Image based MICR Clearing Cheque Truncation System

5. Current SceanrioThere are diverse payment systems functioning in the country, ranging from the paper based systems where the instruments are physically exchanged and settlements worked out manually to the most sophisticated electronic fund transfer system which are fully secured and settle transactions on a gross, real time basis. They cater to both low value retail payments and large value payments relating to the settlement of inter-bank money market, Government securities and forex transactions.The retail payment systems in the country comprise both paper based as well as electronic based systems. They typically handle transactions which are low in value, but very large in number, relating to individuals firms and corporates. These transactions relate mainly to settlement of obligations arising from purchase of goods and services

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Current StatusIn India there are about 1050 cheques clearing houses. These clearing houses clear and settle transactions relating to various types of paper based instruments like cheques, drafts, payment orders, interest / dividend warrants, etc. In 40 of these clearing houses, cheque processing centres (CPCs) using MICR technology have been set up. At 14 more clearing houses, MICR cheque processing systems are proposed to be set up. The clearing houses at 16 places including the 4 metros are managed by the Reserve Bank which also functions as the settlement banker at these places. In other places the clearing houses are managed by the State Bank of India and certain other public sector banks and the settlement bank functions are also performed by the respective banks. The clearing houses are voluntary bodies set up by the participating banks and post offices and they function in an autonomous manner. The Reserve Bank has issued the Uniform Regulations and Rules for Bankers Clearing Houses (URRBCH) which have been adopted by all the clearing houses. These regulations and rules relate to the criteria for membership / sub-membership, withdrawal / removal / suspension from membership and the procedures for conducting of clearing as well as settlement of claims between members.*

6. Types of Electronics Banking Payment Systems and Channels

*Changing face of Indian Electronic Payment systemAutomated Teller Machines (ATMs)Kiosks

ATM ModelsOnlineOff-lineStand-aloneNetworked

Networking of ATMsInter Bank NetworkingIntra Bank Networking

Personal Identification Number(PINs)

Electromagnetic Cards- Debit CardsCredit CardsElectronic BankingAnytime BankingAnywhere BankingCorporate BankingPersonal BankingTele BankingInternet BankingMobile Banking

Cheque TruncationMICR DataImage ProcessingRTGSNEFTNECS

Computers , Pass Book Printrs , Note Counting Machines

Banks , NBFC ,Payment Banks

Automatic Teller Machines & other electronic modes of paymentsConvenience of ATMSCash DispenserNetworking of ATMsATMS Customer InterfaceHWAK - The Intellegent Auto teller and netware management system High speeds , customer friendly Electromagnetic cards : Credit card ,charge card , debit card , smart cards , member cards .Multiple pins , electronic purse , bank card , elsctronic cashElectronic banking anywhere , anytime banking.Personal banking and telebanking Automatic signature servers

Retail PaymentsThere are various types of electronic clearing systems functioning in the retail payments area in the country. Electronic Clearing System (ECS), both for Credit and Debit operations, functions from 46 places (15 managed by Reserve Bank and the rest by the State Bank of India and one by State Bank of Indore). The ECS is the Indian version of the Automated Clearing Houses (ACH) for catering to bulk payments. The Electronic Funds Transfer (EFT) System is operated by the Reserve Bank at 15 places. This is typically for individual / single payments. These systems are governed by their own respective rules. A variant of the EFT, called the Special Electronic Funds Transfer (SEFT) System is also operated by the Reserve Bank to provide nation-wide coverage for EFT. All these electronic fund transfer systems settle on deferred net settlement basis.

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Large Value Payment Systems There are a few large value payment systems functioning in the country. These are the Inter-Bank Cheques Clearing Systems (the Inter-bank Clearing), the High Value Cheques Clearing System (the High Value Clearing), the Government Securities Clearing System (the G-Sec Clearing), the Foreign Exchange Clearing System (the Forex Clearing) and the Real Time Gross Settlement (RTGS) System. All these systems except the High Value Clearings are electronic based systems. These mostly relate to interbank / inter-financial institutional transactions except the High Value Clearing where high value customer cheques are cleared. The Inter-bank Clearing functions in 7 places and the High Value Clearing in 15 places - both are managed by the Reserve Bank. The G-Sec Clearing and the Forex Clearing are managed by the Clearing Corporation of India Limited (CCIL). The RTGS System is operated by the Reserve Bank. All these are deemed to be Systemically Important Payment Systems (SIPS) and therefore the Reserve Bank has, in line with the international best practices in this regard, moved them (except the Inter-bank Clearings at places other than Mumbai and the High Value Clearings) to either secure and guaranteed systems or the RTGS System.

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*RTGS ?RTGS is

An inter-bank fund transfer system (settlement)

Settling funds on a transaction by transaction basis (gross)

As and when the transactions are triggered (real time)

Assuring finality of settlement (irrevocable funds transfer)

Primarily catering to large value funds transfer between banksRTGS Settlement of interbank payment systems in real time on online mode one by one , on gross basis with intra day finality .

*How it Works ?Debit Push TransactionsCan be Interbank or CustomerIndividual Queue Based ModelRouted Through RBIEach bank can view its Payments and Receipts

* Corporate InstitutionCorporate Institutions BankClearing HouseDestination Bank ECS - How it works Destination BankDestination Bank Branches of destination banksInvestors

*11How ECS Works - Process flowUser InstitutionBeneficiariesA/CsDestination banksservice branchesDestination branchesClearing HouseSponsor BankData on Day-1Reports on Day-2 Reports on Day-2Credit on Day-2 Encrypted Data on Day-1

*Funds flow diagram for EFT

(Example of a remittance from Branch A of Bank X at New Delhito Branch B of Bank Y at Mumbai )

Remitter

BeneficiaryBeneficiary gets the funds the same day

New Delhi

Mumbai

Branch A of Bank X(10 A.M.)

Service Branch of Bank X(transfers file by 11.30 A.M.)

NCC New Delhicut-off time11..30 A.M..

DAD, RBI, New Delhi

Remittance details sent to service branch

EFT data file transmitted through RBInet

EFT data file transmitted through RBInet

NCC, Mumbai

DAD, RBI,Mumbai

Branch B of Bank Y

Service Branch of Bank Y

Day - 1

Day - 1

Credit report/data sent to branches

Inter-city datasent by 12.00 noon)

Settlement Advice(Dr. Bank X )

Settlement Advice(Cr. Bank Y )

Difference Between RTGS & NEFTEFT and NEFT are electronic fund transfer modes that operate on a deferred net settlement (DNS) basis which settles transactions in batches. In DNS, the settlement takes place at a particular point of time. All transactions are held up till that time. For example, NEFT settlement takes place 6 times a day during the week days (9.00 am, 11.00 am, 12.00 noon. 13.00 hours, 15.00 hours and 17.00 hours) and 3 times during Saturdays (9.00 am, 11.00 am and 12.00 noon). Any transaction initiated after a designated settlement time would have to wait till the next designated settlement time. Contrary to this, in RTGS, transactions are processed continuously throughout the RTGS business hours.*

*Other ChecksDeposit SlipDepository InstitutionPaying InstitutionsPayorPayee Current Check Clearing System

*Cheque Truncation Conceptual Diagram

*CTS Process FlowMICR

*Benefits of Cheque Truncation

*Mobile Banking : New Vista of E Payment System

*Mobile trends indicate the potential of m-Banking

*mChequemCheque is a secure debit/credit card payment system using mobile phone SIM with security based on EMV 2000 specifications.CUSTOMER BANK MERCHANTS/SERVICES

Mobile Banking Transactions in india Mobile phones as a delivery channel for extending banking services have off-late been attaining greater significance. The rapid growth in users and wider coverage of mobile phone networks have made this channel an important platform for extending banking services to customers. With the rapid growth in the number of mobile phone subscribers in India (about 261 million as at the end of March 2008 and growing at about 8 million a month), banks have been exploring the feasibility of using mobile phones as an alternative channel of delivery of banking services. Some banks have started offering information based services like balance enquiry, stop payment instruction of cheques, transactions enquiry, location of the nearest ATM/branch etc. Acceptance of transfer of funds instruction for credit to beneficiaries of same/or another bank in favor of pre-registered beneficiaries have also commenced in a few banks. In order to ensure a level playing field and considering that the technology is relatively new, Reserve Bank has brought out a set of operating guidelines for adoption by banks. For the purpose of these Guidelines, mobile banking transactions is undertaking banking transactions using mobile phones by bank customers that involve credit/debit to their accounts. It also covers accessing the bank accounts by customers for non-monetary transactions like balance enquiry etc. *

Regulatory & Supervisory issuesOnly banks which are licensed and supervised in India and have a physical presence in India will be permitted to offer mobile banking services. The services shall be restricted only to customers of banks and holders of debit/credit cards issued as per the extant Reserve Bank of India guidelines. Only Indian Rupee based domestic services shall be provided. Use of mobile banking services for cross border transfers is strictly prohibited.Banks may also use the services of Business Correspondent appointed in compliance with RBI guidelines, for extending this facility to their customers.The guidelines issued by the Reserve Bank on Risks and Controls in Computers and Telecommunications vide circular DBS.CO.ITC.BC. 10/ 31.09.001/ 97-98 dated 4th February 1998 will apply mutatis mutandis to mobile banking. The guidelines issued by Reserve Bank on Know Your Customer (KYC), Anti Money Laundering (AML) and Combating the Financing of Terrorism (CFT) from time to time would be applicable to mobile based banking services also. Only banks who have implemented core banking solutions would be permitted to provide mobile banking services.Banks shall file Suspected Transaction Report (STR) to Financial Intelligence Unit India (FID-IND) for mobile banking transactions as in the case of normal banking transactions

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*7. Volume and Values Trend and progressSource:Reserve Bank of India Monthly BulletinContribution of Different payment systems in India for 2003-2004 to2006-2007 By amount in INR Crores

Year1. RTGS2.EFTs3. ECS Credit4. ECS Debit5. Credit Cards6.Debit Cards7.Cheques/DDs2003-041965.4917124.8110228.002253.5817662.724873.6711595960.002004-054066184.0054601.3820179.812921.2425686.365361.0410120715.952005-0611540836.2561288.2232324.3512986.5033886.475897.1411328670.002006-0724612184.0877446.3183273.0925440.7941361.318241.4312056100.00Growth in 2006-2007113.2626.36157.6295.9022.0639.756.42Contribution in 2006-200766.690.210.230.070.110.0232.67

Chart1

66.6923713633

0.2098585827

0.2256475827

0.0689376696

0.1120779788

0.0223320494

32.6687747735

Contribution in 2006-2007

Sheet1

Contribution of Different Payment Systems in 2006-2007 - By amount in ( INR Crores )

Year1. RTGS2.EFTs3. ECS Credit4. ECS Debit5. Credit Cards6.Debit Cards7.Cheques/DDs

2003-041965.4917124.8110228.002253.5817662.724873.6711595960.00

2004-054066184.0054601.3820179.812921.2425686.365361.0410120715.95

2005-0611540836.2561288.2232324.3512986.5033886.475897.1411328670.00

2006-0724612184.0877446.3183273.0925440.7941361.318241.4312056100.00

Growth in 2006-2007113.2626.36157.6295.9022.0639.756.42

Contribution in 2006-200766.690.210.230.070.110.0232.67

Year1. RTGS2.EFTs3. ECS Credit4. ECS Debit5. Credit Cards6.Debit Cards7.Cheques/DDs

2003-041965.4917124.81102282253.5817662.724873.6711595960.00

2004-05406618454601.3820179.812921.2425686.365361.0410120715.95

2005-0611540836.2561288.2232324.3512986.533886.475897.1411328670.00

2006-0724612184.0877446.3183273.0925440.7941361.318241.4312056100.00

Year1. RTGS2.EFTs3. ECS Credit4. ECS Debit5. Credit Cards6.Debit Cards7.Cheques/DDs

Contribution in 2006-200766.690.210.230.070.110.0232.67

Sheet1

Contribution in 2006-2007

Sheet2

Sheet3

*All Electronic banking Payment Systems in India are growing RTGS growth has been the most significant. In volume terms, the no. of transactions handled in the RTGS has gone up to 92.78 mn as at the end of March 2015 from 68.51 mn as at the end of March 2013. During the same period, in value terms, these transactions have gone up from Rs.677 tn to Rs.754 tn Under the retail payments (including paper clearing and retail electronic clearing), the volume handled more than doubled from 694 mn as at the end of March 2013 to 1687 mn as at the end of March 2015, in value terms also, this has more than doubled to Rs.65 tn from about Rs.32 tn. Further, the volume and value of card payments have also more than doubled in both volume and value terms during this period. The volume handled as at the end of March 2015 was 1737 mn transactions with a value of Rs.3.3 tn. These numbers are mighty impressive considering the level of economic development in the country , there is much more work needed to be done going forward. We need to develop the capabilities to handle more and more number of transactions in a safe, secure and efficient manner, if our objective of weaning consumers away from cash has to be achieved

Electronic Banking Increasing trends*

Increasing Trends Volume and ValueNew game , new rules evolving prepaid instruments landscape in India : Although prepaid market represented only 3.62% of the Indian card market , this will increase dramatically over the right decade. Increasing trends of volume and values of Payment systems in 2014-2015 is reflected in the following figures.Payment System Volumes 2014-2015 in Million RTGS - 92.78CCIL Operated System -3.03Paper Clearing - 1196.51Retail Electronic Clearing -1687.44Cards -8423.99Prepaid Instruments -314.66Mobile Banking -171.92Cards Outstandings 574.56

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*Where are our Payment systems headedAll electronic payment systems will continue to grow there is a strong support for this from RBI, Government of India and other participants and more importantly customers are also demanding those services and getting it.Cheque Truncation System will substantially reduce the float opportunity in issuing Cheques/DDs and that should move more customers (retail and corporate) to electronic payment options.RTGS will be the backbone of our payment and settlement systems and will be the choice for large value corporate payments and interbank transfers.Several initiatives for infrastructure enhancements are currently on which include implementation of Trade Receivables and Discounting System and the Bharat Bill Payment System. RBI had come out with a Vision Document for 2012-15 earlier and most of the objectives set out therein have been accomplished. The vision of RBI is to ensure that all Payments and Settlement Systems in the country are safe, efficient, interoperable, authorised, accessible, inclusive and compliant with international standards. RBI has given license to eleven small and Payment Banks for financial inclusion.

*What are critical factors Innovation smart cards, contact less cards and mobile payments would lead the way in micro payments. Today, mobile is the most widely used gadget by a lot of people Convenience - Faster Payments in UK A powerful proposition A strong business case RTGS example There was a compelling need for a settlement system to reduce systemic risks. This was a tremendous success. Cost aspects BSNL bill payment example 1% discount for ECS sign up. If every corporate learns this we will be forced to move to electronic channel anyways Banks have also opportunity to reduce costs on payment instruments. Legal systems support Payment and Settlement System bill- Provides legal coverage for electronic payments and settlement. ECS return = Cheque return should help all of us Bill already with parliament select committee. Inclusive banking is about providing all banking services also to the whole sections of the economy Facilitating Payments is an important function for any bankWe have 300 Million Bank accounts..without taking cooperative bank accounts Huge opportunity Creating awareness Often, knowing about a service or a product is the first step towards starting to use that product or service. Palakkad as 100% of its bankable population having bank accounts but many branches did not know RTGS and NEFT

*8. Suggestions and RecommendationsBanks should make EFT and RTGS available through all channels Branch, phone banking, Internet Banking, IVR systems, and Kiosks. Banks should encourage customers to use electronic channels where ever possible should change the charging methodology to move customers to electronic payment options. Everyone benefits.Banks should use more of electronic channels for their disbursements of loans, vendor payments etc. Banks should find ways to increase debit card usage It is good for every one for the customer and for the bank..It could surpass the credit card txn volumes in futureBanks should tap smart card / contact less card/ mobile payment options etc. for small value payments..and increase the floor on limit for ATM txns.Banks should find ways leverage the vast NEFT/RTGS network to help NRIs and take a share in the remittance pie Promote awareness of EFT/NEFT and RTGS ala credit/debit cards associations do. IBA could take lead on this.

*9. Roadmap However, the paper based instruments are dicreasing would continue to remain for some more time to come. A lot more effort is needed in promoting new age payment methods and Central Banks and Banks in particular should take leadership role in implementing these payment options and popularising them as it benefits all. They must address all the current issues and take steps to resolve them so that the adoption rate could become better. In the banking sector, technology will continue to have its positive its impact till The end of legacy based paper payment system era and entire payment system will move to risk free Electronic - on line & real time gross settlement system where finality of the payment is ensured and confirmed to both sender and receiver. New challenge of Indian Economy to achieve Inclusive Growth and Service Delivery through financial inclusion and technological innovation in electronic payment systems is possible by reaching the disconnected people who do not share the benefit of the e global world.

*In summary All electronic payment options in India are growing there is good support from all the participants. Adoption of electronic payments brings about all around benefit to all participants and the economy itself. It brings cash into the banking system. Innovation, convenience, cost, awareness, legal support are the factors that will accelerate the enhanced usage of electronic payments. Anticipating customer needs and be ready is more important today.. rather than just understanding the needs.. Our payment system vision should be Where ever a Physical Cheque can get processed, electronic funds transfer should also reach. We have the opportunity to provide the Best in the World EFT system for our customers if we can make NEFT run true 24*7.

*10 .ConclusionPayment and Settlement Systems are important part of the infrastructure supporting a nation`s economic activity.Economic activity such as commercial and financial can occur smoothly only if there is a higher degree of confidence in the integrity of the system.Changes to the design or to the risk management policies were needed to due to growth in the value of payment systemsShift of emphasis towards a greater control of payment and settlement risk.In India there is still lot of effort required from moving from paper based to EPS Business opportunities in electronic payment systems to provide different products to their customers through Cash Management Services done by foreign and new generation private sector banks were not visualized by other banks. RBI Payment System Vision 2009-2015 Implementation Road Map and BPSS recommendations are required to be strictly followed. The Retail payment System needs to be improved by developing appropriate applications and user-friendly websites with simple interface and local content. Knowledge of payment systems could be an element of intensive campaign for financial education as well as become an important tool for achieving financial inclusion and inclusive growth. There is a need to create World Class efficient, reliable, affordable and global standard payment systems. Mobile Banking Payment is new vista of payment system .

* THANK YOU Dr.Narinder Kumar Bhasin Fellow Member : Indian Institute of Banking & Finance AIMA & DMA DOCTRATE IN MANAGEMENT STUDIES (DMS)IIBF NIBM Certified Bank Trainer C H Bhabha Research &Scholarship Award (IBA) First Prize AMITY UNIVERSITY INBUSH First Prize Best Academician Case study Award IBF Micro Research Paper Banking Technology First Prize MBA, CAIIB , B,Com (Hons) , PG Diploma in Financial Management, PG Diploma in Financial Advising, Cert IIBF AML/KYC , Diploma in Banking & Company law , IIBF Diploma in Investment , Treasury & Risk Management Cert IIBF Trade Finance , Cert IIBF Banking Oriented Paper in Hindi NCFM NSE Financial Markets & Certified Trianer Depository Operations Mobile 9910110182

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