Electronic Administration Forum, Morocco1 MCA21 An Overview 4 th December, 2008

Electronic Administration Forum, Morocco 1

MCA21 An Overview

4th December, 2008

Project coveraage

MCA21 is an e-governance solution covering all aspects of incorporation and regulation of companies in India

It offers its services through a secure portal to corporate entities, professionals and the public.

Covers all the companies that exist in India(over 900 thousand)

Provides online access to public to all the documents filed by the companies


Vision

Support establishment of a business environment combining service delivery for business facilitation with cost effective, efficient and transparent regulatory compliance


Stakeholder Values

Business Doing business simplified

Public Online access to corporate data

FIs Easy registration & charge verification

Government Efficient service delivery & Effective regulation

Employees Modern, productive work environment


Legacy Paper System

MCA most authentic repository of all corporate data

Total of 600,000 companies Each company filed an

average of 50 pages/year Average paper retention is

7-8 years Over 10 Cr sheets of paper

in archives Charge Registration 1

lakh /pa Physical appearance of ROC

only way to interact – 3.5 lakh representatives visit


Archaic Processes Limited number of MCA

offices Long, unmanageable

queues Slow manual collection &

verification process Payment options limited Paper sorting,

storing/retrieval are very cumbersome, time-consuming and error prone

Information availability to stakeholder is time consuming and error prone

Inadequate compliance monitoring


Transformation


Radical Improvements Secure, inter-operable

electronic services through the MCA Portal

Digital Signature for electronic authentication in tune with IT Act 2000

Physical Front Offices for customer facilitation

Multiple payment options including electronic and traditional Bank payments

Digitization of 5 Cr pages of pages of legacy documents

Electronic workflow driven paperless MCA back office

Highly scalable IT solution



Big-Bang Approach

Modernization, not mere Computerization Re-engineering Holistic, service-focused approach Implemented on BOOT Basis with PPP

Potential Managed computing infrastructure coupled

with business-continuity plans Service level agreements (SLA) with project

operator Pilot run to identify problems upfront Institutional mechanism for project and SLA

monitoring

Project Structure

Concept Phase Proof-of-concept (for technical

viability) Approval by Council of Ministers Bid Process & Partner Selection Solution Construction Pilot Phase: Coimbatore & Delhi National Rollout 6 year operation contract


Project Scope

Nationwide coverage All companies (Public, Private, Not-for-

Profit) All aspects of Company Governance Nearly 100 Services Potential for ‘value added services’ Comprehensive MIS Compliance Management & Regulation All of the above in the electronic mode

with 24 x 7 access


Service Portfolio

Name Approvals and Incorporation of new companies

Filing of annual statutory returns Corporate Governance related filings Charge matters Grant of all approvals under Companies Act Registry access to public records of

companies Provision of certified copies of public records Providing a forum for redressal of investors’

grievances


Visible Achievements Procedural uniformity across all offices Speed and certainty of service delivery, with ease of access Transparency – status of processing of filings and approvals Problem of malpractices inherent with a paper-based

system addressed (such as ante-date filings, incomplete filings, replacing documents, etc.)

Establishment of a dependable data for effective compliance management

Platform for further processes refinement (e.g. central registry)

A channel to both understand and be receptive to the stakeholders’ problems and emerging needs

Viability of Public-Private Partnership model Empowerment of the citizen/investor with authentic data

about companies through the Internet


Impact on Service Delivery Efficiency

Nature of Service Prior to MCA21 After MCA21

Name Approval: 7 days 1-2 daysCompany Incorporation: 15 days 1-3 daysChange of Name: 15 days 3 daysCharge Regn./ Modification: 10-15 days 2 daysCertified Copy: 10 days 2 days

Registration of Other DocumentsAnnual Return 60 days InstantaneousBalance-sheet 60 days -do-Change in Directors 60 days 1-3 daysChange in Regd. Office Address 60 days 1-3 daysIncrease in Auth. Capital 60 days 1-3 daysInspection of Public Documents On-line

Focus on delivery of all business critical services in 48 – 72 hours

Electronic Administration Forum, Morocco

Operational Statistics

Average portal hits: 3 mn/day Peak Portal hits: 6.5 mn (single

day) Avearge Annual filings : 4 mn

(approx) New Co. registered online: 200,000 Total DIN issued till date: 800,000 Company docs viewed online: 600,000 E-filing rate (portal & CFC): 93% Max filings on any day: 42,000 Bank remittances: 97% in T+3

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Challenges - Internal

Acceptance of change – mindset Involvement in Re-engineering

Exercise Constant communication Handholding during & post

implementation Employee Expectations – incentives Managing productivity & operational

issues


Challenges - External

Clear identification of all stakeholders’ needs

Constant involvement of stakeholders Close working with Professionals (key

group) Media & Communication plan Extensive presentations and seminars

nationwide Sensitiveness to user responses Addressing digital divide issues (RFO, CFC) Help Desk


Innovation

Service Delivery Gateway Transfer of data from eForm to

Database Automated form fill & pre-scrutiny Role Check Automated Approvals (STP) Multimodal methods of payment Database Linkages

DIN-CIN PAN, Trademarks, etc.


Institutional Mechanism

Concept Development : NISG Selection of Project Partner: UTITSL Project Partner: TCS Audit & Certification: STQC Operations Monitoring: PMU Management Support: MCA

eGovernance Cell Future Sustenance: SPV


Recognitions

Golden Icon’ in 11th Eleventh National e-Governance Conference 2008

Dataquest IT Path Breaker Award 2006

“Skoch Challenger Award 2008”

‘Certificate of Excellence’ at Technology Sabha, 2008

Recognized as “a revolutionary step by the Government” in a survey conducted by Ernst & Young


MCA21 – Role Model in NeGP

‘Design First’ Approach – RFP Document

Holistic outsourcing – PPP viability

Digitization of legacy – factory approach

RFO – Addressing Digital Divide

DSC – largest usage worldwide

Back office workflow – productivity management

Gateway – simplifying interoperability

Green project – eForm (paper elimination)


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Thank-you